tl;dr for people who've seen this already and coming back again: - 30g of citric acid - dissolve in cup of warm water - pour into boiler - fill with water until max line - press & hold REBOIL button for 3 seconds to start cleaning (1.5 hrs to finish) - pour out water when done - fill boiler with water to max line for rinsing and let it reboil - once boiled, dispense 1 cup of hot water from the spout - pour out the rinsing water
This are the BEST MACHINES EVER if I see Zojirushi, I do not think twice and buy al the products. I have water boilers, bread makers, rice cookers and they all work absolutely lovely. Best as always!
I used this citrus acid cleaner product 1 year after I purchased my water boiler. I would say it cleaned it up about 98% and I'm fine with it because it was really nasty inside with the lime scale build-up. I boiled up the water boiler one more time and drained it through the dispenser because I still saw some sediment in my cup. The water cleared up after this.
I have CE-PZC22 MODEL. I've been using Air Pot around 8 months and didn't have any problem until yesterday. It Suddenly stop pumping water. Today, I used Citic Acid to clean the water pot and it was cleaned. But my Zojirushi boiler isn't working after cleaning. Do you think that the water route is blocked by calcium? When I press the top only air is coming out not water. 😔
The videos say all the insides are made with stainless steel and non stick. Most non-sticks are made with Teflon. What is yours made of and how safe is it for health?
Most of our water boilers have a nonstick coating to help lessen the accumulation of minerals. The nonstick is PTFE that is used in commonly in cookware. It's FDA approved and safe to use. If you would like to not have a nonstick coated interior then we would recommend our CD-WHC40: www.zojirushi.com/app/product/cdwhc Hope this helps!
Hi Anthony! The "rust" that appears is iron deposits that have accumulated. We would recommend to perform a citric acid cleaning and do them more often to prevent accumulation in the future. If you have any questions or need further assistance, please reach out to our Customer Service Team by emailing support@zojirushi.com
I followed the instructions but I still have considerable mineral buildup on the inside. After the cleaning cycle the color of the mineral buildup changed from a rusty color to white. Should I try to clean it again?
Hi there, it sounds like the liner has iron and calcium deposits. Please try performing a citric acid cleaning as instructed once again. If the minerals remain, then please use one cup of bottled lemon juice instead of citric acid and perform a cleaning. Once the cleaning cycle is done, keep the solution warm overnight. The next day, unplugged the water boiler and dispose of the solution once it's cool. Repeat if minerals remain. If not, boil fresh water and dispense a couple of cups of water, then unplug the water boiler and dispose of the water once it's cool. If you need additional assistance, please email our Customer Service Team at support@zojirushi.com
Hi there! If the actual tube where the water is, is a bit foggy that is completely normal and will dissipate. However, if the inside of the actual window is foggy, then this would require it being inspected by an authorized service center. Please find the closest service center near you here: www.zojirushi.com/app/service_centers
The sales person at my local shop say to dispense around 2 cups of water out after the citric cleaning finishes, then pour out. Should I be including this step? Thank you
We don't recommend doing that. The citric acid solution should be disposed of from the side of the water boiler and not dispensed. After doing doing the cleaning, you will want to fill up the water boiler with water and boil it. Once it boils, then dispense a couple of cups of water. Hope this helps!
@@johnxsoul This is not normal. Are you using citric acid? Citric acid will not boil over during the descaling process. If other cleaning agents are being added, then they may cause this issue. Please reach out to our Customer Support Team so they can help you troubleshoot and figure out what is causing the issue: www.zojirushi.com/app/customer_service/entry
Your citric acid cleaner states that it should NOT be used if the water container inside the kettle is plastic. However, the kettle used in your video has a plastic liner, can you please clarify if I can use your cleaner on my plastic Zojirushi kettle?
The water boilers inner liner is made of stainless steel with a nonstick coating over top. The citric acid is designed to be used for descaling our water boilers and coffee makers. I hope this helps!
I follow the steps in the video, and after the clean finisher, I reboil water twice and use cold water to wash the container. But the water still tastes a lot but sour. Would it be harmful?
Hello, while you rinse, make sure you dispense about a cup of water too, before discarding the water. There may be some cleaning water left in the pipes. The Citric Acid Cleaner is 100% citric acid, and is not harmful even if ingested, but if you have concerns, please call the 800 number listed on the box.
How come there's crystal looking debris built up ? I didn't know about this channel until now. I cleaned the inner parts with a dish cleaning sponge with Arm&Hammer baking soda. Is it safe to use again? I will buy the citric acid cleaner as soon as possible.
Hi Daphne, water has minerals that are part of its composition. These minerals will accumulate on the surface of the liner over time and use. It's recommended to perform regular citric acid cleaning every 1 - 3 months to prevent excess accumulation. Always follow the cleaning and maintenance guidelines in the manual to prevent damage to the unit. Using abrasive cleaners will damage the nonstick coating. For further assistance, please reach out to our Customer Service by emailing support@zojirushi.com
you can use any mild acid, you don't necessarily have to do citric. Ie. lemon juice, vinegar, maybe even wine? It just has to be acidic enough that you'd clean with it essentially
Thank you for sharing your alternatives. While you can use lemon juice (bottled, not fresh) and vinegar, they are very mild in comparison to citric acid. This means that you will need to perform the descaling procedure more often. If this is something you would rather do, then use one cup of either lemon juice from a bottle or vinegar and follow the procedure for descaling detailed in your instruction manual. Hope this helps!
The inside lid where the screws are, has a yellowish stain around it and traces on the lid. Believe it's leaching out from the screws because they are no longer a bright steel color, it is not mineral deposit but looks like a varnish. Wonder if it's hazardous?
Hi there! That indicates that your lid is very worn and is in need of replacement. Usually you will want to inspect the lid once a year for signs of wear like discoloration, cracking, or for the gasket is it's becoming stiff. If you see any of these signs you will want to replace the part. Parts are available for purchase on our Parts & Accessories shop: www.zojirushi.com/app/spare_parts/category/list
How can I clean the spout and the pipe? I may didn't dry enough the inside of the pipe and keep. So clean it with citric acid several times, but it still tastes weird.
Hello, if you have performed a citric acid cleaning cycle then the internal components would have been cleaned. We recommend to clean the spout by wiping it with a well wrung cloth. If you have had your water boiler for quite some time, we would recommend to inspect the lid for signs of wear as it may need replacement. The plastic components of the lid may start to deteriorate over time due to the constant heat and steam. Replacement parts for our water boiler products may be viewed or purchased by clicking on the following link and selecting your model number: www.zojirushi.com/app/spare_parts/category/water-boilers-warmers. Please let us know if you have any other questions!
Hi zojirushi, is it okay to clean & rinse it using tap water thats non-drinkable? Tap water here is just regarded as clean water only but not suitable for drink and contains high amounts of chlorine.
I have a question regarding the CV-DSQ40 model. There seems to be some residue in our boiler’s water level gauge, can I somehow clean this? We‚Verspätung always filled the boiler with tap water and never had the problems of residue :( especially inside the gauge
Hi Lilith, we're not sure what kind of residue you have, but if it's getting foggy, it usually means that water somehow got in from underneath the unit, usually when placing the unit in the sink to fill. The CV-DSQ40 is an overseas model, so if you have any specific questions, please reach out to our office in Thailand: www.zojirushi-seasia.com/
Great question! It depends on the mineral content of the water being used. If it has high mineral content (accumulation of minerals will happen quickly), then it's best to perform the citric acid cleaning once a month. Now if the water does not have a lot of minerals then it's best to perform the cleaning once every 3 months. Hope this helps!
Hi Michael! You can use 1 cup of lemon juice from a bottle (not fresh!) and follow the instructions on how to descale the water boiler. Please keep in mind that lemon juice is a lighter cleaning agent so you will need to perform the descaling process more often. If you have any questions, please reach out to our Customer Support Team at 1-800-733-6270 or email support@zojirushi.com
We recommend trying bottled water or double-checking your water filter if you're using filtered water. Also, be sure to use the water boiler for water only. If the issue persists, feel free to contact our customer service team at www.zojirushi.com/app/customer_service/entry for further troubleshooting. We’re here to help! 😊
@@hl1289 Please contact our customer service team for further troubleshooting at www.zojirushi.com/app/customer_service/entry. They’ll be more than happy to assist you.
Thank you for your inquiry. You can use 6 oz of white vinegar and then fill the water up to the Max line. Please note that we would recommend using Zojirushi Citric Acid Cleaner : www.zojirushi.com/app/spare_parts/item/CD-K03EJU.
Thank you for your inquiry. We would recommend using Zojirushi Citric Acid Cleaner : www.zojirushi.com/app/spare_parts/item/CD-K03EJU. We have unfortunately not tested other cleaning products.
I only use filtered water for this dispenser and I never really need to clean inside the pot. You will not see built-up inside. I do have though, citric acid cleaner that I bought in Japan but I don't need to use it.
Hi there! Filtered water will still contain minerals which will still attach to the surface of the liner. Depending on the filter, the water may contain less minerals than what faucet water may have. We still recommend performing a citric acid cleaning once every three months even when using filtered water. I hope this helps!
This is the first step with removing iron deposits/rust from the interior liner. If there is a lot of iron deposits, then please reach out to our Customer Support Team and they can provide you with some troubleshooting suggestions on how to remove it. Zojirushi Customer Service: www.zojirushi.com/app/customer_service/entry
Sorry to hear you're having trouble with your air pot. Please contact our customer support at support@zojirushi.com or by calling 1-800-733-6270, Monday to Friday from 8 am to 5 pm PST. They'll be happy to assist you.
If the water is not dispensing after performing a citric acid cleaning then this indicates that there is a mineral clog inside. Please try performing the process again but this time use one cup of lemon juice from a bottle instead of the citric acid. Once the cleaning process is done, set the solution to keep warm and leave it overnight. The next day allow it to cool down and dispose of the solution without dispensing it. If you need any further assistance, please reach out to our Customer Service Team by emailing support@zojirushi.com
Hi there! Citric acid is just concentrated citrus juice in powder form that helps descale the minerals accumulated in the water boiler. If you find that you still have minerals then it probably needs to be cleaned again. You can also try the following method. This is best done at the end of the day: 1. place one cup of lemon juice from a bottle (NOT fresh) into the water boiler. 2. Fill the water boiler with water up to the max line. 3. start a cleaning cycle. 4. Once the cleaning cycle is complete, set it to keep warm and keep it overnight. 5. Next day, unplug the water boiler then let the water cool down and dispose of it. 6. Fill again with water and boil it, then dispense a cup. Then dispose of the water again. After this, the water boiler should be ready for use. This method takes a while but will help get rid of some stubborn minerals. Please let us know if you have any questions!
@@ZojirushiAmericawhen you say lemon juice from a bottle, are you talking about the plastic lemon-shaped bottles of lemon juice? That's the only bottled lemon juice I'm aware of from my local grocery stores...will that do?
Frequently this issue is caused when there is a lot of mineral deposits accumulating causing a clog. In the majority of cases, it can be resolved simply by performing the cleaning with citric acid a few times. Please give it a try! For additional assistance please email Customer Support at support@zojirushi.com
I don't understand why I always have trouble cleaning it. I always followed this video instructions, but it never got cleaned the first time with even more white built-up at the bottom!!!??? So frustrating and annoying!! I just dissolved the second pack to clean it over again!!🤦🏻♀️🤦🏻♀️🤦🏻♀️😮💨😮💨😮💨🤯🤯🤯🥵🥵🥵
Sorry to hear about the trouble. It sounds like your water may be high in minerals. We recommend descaling the water boiler often-once a month if the water is very mineral-rich. If residue remains after the first cleaning, try a second cleaning. If you continue to have issues, please reach out to our customer service team for further assistance at support@zojirushi.com. We’re here to help!
Hi Fun Guy, it's recommended to clean it every 1-3 months. If the water being used has a high mineral content, then it should be cleaned once a month. I hope this helps!
Thank you for your inquiry. You can use 6 oz of white vinegar and then fill the water up to the Max line. Please note that we would recommend using Zojirushi Citric Acid Cleaner : www.zojirushi.com/app/spare_parts/item/CD-K03EJU.
![BABYMONSTER - 'DRIP' M/V REACTION [WAS NOT EXPECTING THIS!!!]](http://i.ytimg.com/vi/t0Lpgr1jo3Y/mqdefault.jpg)
You can buy any citric acid instead of their packets
The instructions say to use 1 packet, which is 30 grams. This works out to be 2 tablespoons. 😁
Thanks for doing the conversation. You're most helpful!!!
That is exactly what I did. Their packet also says 100% citric acid which make it easy. 😄
I watch this video once a year when I need to clean my water boiler, because I always forget the steps. Thank you for uploading!
My pot gets dirty every few months. You’re lucky!! I also have to watch this video every time ☺️
Me, too, P Chao!
@@ellybear81 It depends on the water where you live. In some places, water has more mineral deposits.
I watch it to remind me that I only need to click one button instead of 2 simultaneously.
Haha, me too
tl;dr for people who've seen this already and coming back again:
- 30g of citric acid
- dissolve in cup of warm water
- pour into boiler
- fill with water until max line
- press & hold REBOIL button for 3 seconds to start cleaning (1.5 hrs to finish)
- pour out water when done
- fill boiler with water to max line for rinsing and let it reboil
- once boiled, dispense 1 cup of hot water from the spout
- pour out the rinsing water
- press & hold REBOIL button for 3 seconds to start cleaning (1.5 hrs to finish)
this is the part i always forget!
Thank you 🙏🏼
Hero!
Thank you! Snapshot this!
This are the BEST MACHINES EVER if I see Zojirushi, I do not think twice and buy al the products. I have water boilers, bread makers, rice cookers and they all work absolutely lovely. Best as always!
Instead of citric acid, could you use white vinegar?
I used this citrus acid cleaner product 1 year after I purchased my water boiler. I would say it cleaned it up about 98% and I'm fine with it because it was really nasty inside with the lime scale build-up. I boiled up the water boiler one more time and drained it through the dispenser because I still saw some sediment in my cup. The water cleared up after this.
This video saved me a lot of time looking up when the cleaning process was finally complete. Thank you! 😊
I have CE-PZC22 MODEL.
I've been using Air Pot around 8 months and didn't have any problem until yesterday. It Suddenly stop pumping water.
Today, I used Citic Acid to clean the water pot and it was cleaned. But my Zojirushi boiler isn't working after cleaning.
Do you think that the water route is blocked by calcium? When I press the top only air is coming out not water. 😔
Thank you. I needed to know how to turn on the "clean" function. Your video was perfect.
Where to get it
The videos say all the insides are made with stainless steel and non stick. Most non-sticks are made with Teflon. What is yours made of and how safe is it for health?
Most of our water boilers have a nonstick coating to help lessen the accumulation of minerals. The nonstick is PTFE that is used in commonly in cookware. It's FDA approved and safe to use. If you would like to not have a nonstick coated interior then we would recommend our CD-WHC40: www.zojirushi.com/app/product/cdwhc
Hope this helps!
Can this be done with vinegar, as well?
Zojirishi are good water boilers. They last a long time.
My hiter plate are not working. I need one hiter plet. How i will get it. Help me please
I used vinegar and it worked well too.
Please note that when using vinegar instead of citric acid, then the cleaning must be performed more often. I hope this helps!
@@ZojirushiAmerica thanks. Surprised at that, as I did not notice that.
I just noticed mine has 2 small rust spot. Will cleaning it using the citric acid remove the rust spots?
Hi Anthony! The "rust" that appears is iron deposits that have accumulated. We would recommend to perform a citric acid cleaning and do them more often to prevent accumulation in the future. If you have any questions or need further assistance, please reach out to our Customer Service Team by emailing support@zojirushi.com
I followed the instructions but I still have considerable mineral buildup on the inside. After the cleaning cycle the color of the mineral buildup changed from a rusty color to white. Should I try to clean it again?
Hi there, it sounds like the liner has iron and calcium deposits. Please try performing a citric acid cleaning as instructed once again. If the minerals remain, then please use one cup of bottled lemon juice instead of citric acid and perform a cleaning. Once the cleaning cycle is done, keep the solution warm overnight. The next day, unplugged the water boiler and dispose of the solution once it's cool. Repeat if minerals remain. If not, boil fresh water and dispense a couple of cups of water, then unplug the water boiler and dispose of the water once it's cool. If you need additional assistance, please email our Customer Service Team at support@zojirushi.com
@@ZojirushiAmerica Thank you, I will try that.
Did it work? I had same issue. The deposit remained and turned white after using this product.
@@sylviazhang2083 It worked. I just had to do it a few times, and it was never completely gone.
Glad to know. I am doing the 2nd time.
Do I need to perform citric acid cleaning right away when just buy the water boiler & warmer?
No, you can just use it right away without performing citric acid.
Hah. Different from the generic Daiso instructions. But then again, we have a Tiger. But this is still helpful
How to clear the panoramic window, it seems foggy and can’t see clearly the water level. Please advise thank you your
Hi there! If the actual tube where the water is, is a bit foggy that is completely normal and will dissipate. However, if the inside of the actual window is foggy, then this would require it being inspected by an authorized service center. Please find the closest service center near you here: www.zojirushi.com/app/service_centers
The sales person at my local shop say to dispense around 2 cups of water out after the citric cleaning finishes, then pour out. Should I be including this step? Thank you
We don't recommend doing that. The citric acid solution should be disposed of from the side of the water boiler and not dispensed. After doing doing the cleaning, you will want to fill up the water boiler with water and boil it. Once it boils, then dispense a couple of cups of water. Hope this helps!
@@ZojirushiAmericawhy does mine overflow whenever i do this ?
@@johnxsoul This is not normal. Are you using citric acid? Citric acid will not boil over during the descaling process. If other cleaning agents are being added, then they may cause this issue. Please reach out to our Customer Support Team so they can help you troubleshoot and figure out what is causing the issue: www.zojirushi.com/app/customer_service/entry
Your citric acid cleaner states that it should NOT be used if the water container inside the kettle is plastic. However, the kettle used in your video has a plastic liner, can you please clarify if I can use your cleaner on my plastic Zojirushi kettle?
The water boilers inner liner is made of stainless steel with a nonstick coating over top. The citric acid is designed to be used for descaling our water boilers and coffee makers. I hope this helps!
I follow the steps in the video, and after the clean finisher, I reboil water twice and use cold water to wash the container. But the water still tastes a lot but sour. Would it be harmful?
Hello, while you rinse, make sure you dispense about a cup of water too, before discarding the water. There may be some cleaning water left in the pipes. The Citric Acid Cleaner is 100% citric acid, and is not harmful even if ingested, but if you have concerns, please call the 800 number listed on the box.
How come there's crystal looking debris built up ? I didn't know about this channel until now. I cleaned the inner parts with a dish cleaning sponge with Arm&Hammer baking soda. Is it safe to use again? I will buy the citric acid cleaner as soon as possible.
Hi Daphne, water has minerals that are part of its composition. These minerals will accumulate on the surface of the liner over time and use. It's recommended to perform regular citric acid cleaning every 1 - 3 months to prevent excess accumulation. Always follow the cleaning and maintenance guidelines in the manual to prevent damage to the unit. Using abrasive cleaners will damage the nonstick coating. For further assistance, please reach out to our Customer Service by emailing support@zojirushi.com
you can use any mild acid, you don't necessarily have to do citric. Ie. lemon juice, vinegar, maybe even wine? It just has to be acidic enough that you'd clean with it essentially
Thank you for sharing your alternatives. While you can use lemon juice (bottled, not fresh) and vinegar, they are very mild in comparison to citric acid. This means that you will need to perform the descaling procedure more often. If this is something you would rather do, then use one cup of either lemon juice from a bottle or vinegar and follow the procedure for descaling detailed in your instruction manual. Hope this helps!
The inside lid where the screws are, has a yellowish stain around it and traces on the lid. Believe it's leaching out from the screws because they are no longer a bright steel color, it is not mineral deposit but looks like a varnish. Wonder if it's hazardous?
Hi there! That indicates that your lid is very worn and is in need of replacement. Usually you will want to inspect the lid once a year for signs of wear like discoloration, cracking, or for the gasket is it's becoming stiff. If you see any of these signs you will want to replace the part. Parts are available for purchase on our Parts & Accessories shop: www.zojirushi.com/app/spare_parts/category/list
How can I clean the spout and the pipe? I may didn't dry enough the inside of the pipe and keep. So clean it with citric acid several times, but it still tastes weird.
Hello, if you have performed a citric acid cleaning cycle then the internal components would have been cleaned. We recommend to clean the spout by wiping it with a well wrung cloth. If you have had your water boiler for quite some time, we would recommend to inspect the lid for signs of wear as it may need replacement. The plastic components of the lid may start to deteriorate over time due to the constant heat and steam.
Replacement parts for our water boiler products may be viewed or purchased by clicking on the following link and selecting your model number: www.zojirushi.com/app/spare_parts/category/water-boilers-warmers. Please let us know if you have any other questions!
Hi zojirushi, is it okay to clean & rinse it using tap water thats non-drinkable? Tap water here is just regarded as clean water only but not suitable for drink and contains high amounts of chlorine.
Hi Heart ZT, we recommend using drinking water, as some water may be left inside after cleaning and rinsing.
@@ZojirushiAmerica thank u!
I have a question regarding the CV-DSQ40 model. There seems to be some residue in our boiler’s water level gauge, can I somehow clean this? We‚Verspätung always filled the boiler with tap water and never had the problems of residue :( especially inside the gauge
Hi Lilith, we're not sure what kind of residue you have, but if it's getting foggy, it usually means that water somehow got in from underneath the unit, usually when placing the unit in the sink to fill. The CV-DSQ40 is an overseas model, so if you have any specific questions, please reach out to our office in Thailand: www.zojirushi-seasia.com/
Can I use other brands of citric acid powder? Thanks.
It's recommended to use theirs, but I don't see why not.
I think so. Their
label says it's just 100% citric acid.
How often do you recommend I clean my water boiler ? Thank you !
Great question! It depends on the mineral content of the water being used. If it has high mineral content (accumulation of minerals will happen quickly), then it's best to perform the citric acid cleaning once a month. Now if the water does not have a lot of minerals then it's best to perform the cleaning once every 3 months. Hope this helps!
Thanks a lot for reply 😊 Appreciate ~
Can also use 1/2 cup of lemon juice concentrate
Hi Michael! You can use 1 cup of lemon juice from a bottle (not fresh!) and follow the instructions on how to descale the water boiler. Please keep in mind that lemon juice is a lighter cleaning agent so you will need to perform the descaling process more often. If you have any questions, please reach out to our Customer Support Team at 1-800-733-6270 or email support@zojirushi.com
I cleaned our boiler twice as per instructions but the water still comes out yellow. Any suggestions?
We recommend trying bottled water or double-checking your water filter if you're using filtered water. Also, be sure to use the water boiler for water only. If the issue persists, feel free to contact our customer service team at www.zojirushi.com/app/customer_service/entry for further troubleshooting. We’re here to help! 😊
@@ZojirushiAmerica we tried boiling our water using a lot and no issues. This leads me to believe the issue is in the boiler.
@@ZojirushiAmerica we've only ever used boiler for water and nothing else. Is this normal for hard water?
@@hl1289 Please contact our customer service team for further troubleshooting at www.zojirushi.com/app/customer_service/entry. They’ll be more than happy to assist you.
I'm using citric acid powder, how much do I need for my zojiruhsi (2.2L capacity)
Thank you for your inquiry. You can use 6 oz of white vinegar and then fill the water up to the Max line. Please note that we would recommend using Zojirushi Citric Acid Cleaner : www.zojirushi.com/app/spare_parts/item/CD-K03EJU.
The packets are 1OZ (30 grams) each
can you use vinegar instead of the citric acid
Can I clean my water boiler with Bosch descaling tablets?
Thank you for your inquiry. We would recommend using Zojirushi Citric Acid Cleaner : www.zojirushi.com/app/spare_parts/item/CD-K03EJU. We have unfortunately not tested other cleaning products.
I only use filtered water for this dispenser and I never really need to clean inside the pot. You will not see built-up inside. I do have though, citric acid cleaner that I bought in Japan but I don't need to use it.
Hi there! Filtered water will still contain minerals which will still attach to the surface of the liner. Depending on the filter, the water may contain less minerals than what faucet water may have. We still recommend performing a citric acid cleaning once every three months even when using filtered water. I hope this helps!
The bottom is rusting, will this work?
This is the first step with removing iron deposits/rust from the interior liner. If there is a lot of iron deposits, then please reach out to our Customer Support Team and they can provide you with some troubleshooting suggestions on how to remove it.
Zojirushi Customer Service: www.zojirushi.com/app/customer_service/entry
No hot water come out from my air pot. I need qoil
Sorry to hear you're having trouble with your air pot. Please contact our customer support at support@zojirushi.com or by calling 1-800-733-6270, Monday to Friday from 8 am to 5 pm PST. They'll be happy to assist you.
Thanks 👍
What if the dispense is not working?What to Do?
If the water is not dispensing after performing a citric acid cleaning then this indicates that there is a mineral clog inside. Please try performing the process again but this time use one cup of lemon juice from a bottle instead of the citric acid. Once the cleaning process is done, set the solution to keep warm and leave it overnight. The next day allow it to cool down and dispose of the solution without dispensing it. If you need any further assistance, please reach out to our Customer Service Team by emailing support@zojirushi.com
@@ZojirushiAmerica can I use vinegar instead of citric acid?
anyone feel like the citric acid cleaner is leaving buildup at the bottom of the boiler? that seems to what's happening to mine...
Hi there! Citric acid is just concentrated citrus juice in powder form that helps descale the minerals accumulated in the water boiler. If you find that you still have minerals then it probably needs to be cleaned again. You can also try the following method. This is best done at the end of the day:
1. place one cup of lemon juice from a bottle (NOT fresh) into the water boiler.
2. Fill the water boiler with water up to the max line.
3. start a cleaning cycle.
4. Once the cleaning cycle is complete, set it to keep warm and keep it overnight.
5. Next day, unplug the water boiler then let the water cool down and dispose of it.
6. Fill again with water and boil it, then dispense a cup. Then dispose of the water again.
After this, the water boiler should be ready for use. This method takes a while but will help get rid of some stubborn minerals. Please let us know if you have any questions!
@@ZojirushiAmericawhen you say lemon juice from a bottle, are you talking about the plastic lemon-shaped bottles of lemon juice? That's the only bottled lemon juice I'm aware of from my local grocery stores...will that do?
No hot water came out from my pot. Does cleaning work? Anyone try this and work?
Frequently this issue is caused when there is a lot of mineral deposits accumulating causing a clog. In the majority of cases, it can be resolved simply by performing the cleaning with citric acid a few times. Please give it a try! For additional assistance please email Customer Support at support@zojirushi.com
What if you have a 5L?
Great question! The same process would apply and the same amount of citric acid would be needed. I hope this helps!
I don't understand why I always have trouble cleaning it. I always followed this video instructions, but it never got cleaned the first time with even more white built-up at the bottom!!!??? So frustrating and annoying!! I just dissolved the second pack to clean it over again!!🤦🏻♀️🤦🏻♀️🤦🏻♀️😮💨😮💨😮💨🤯🤯🤯🥵🥵🥵
Sorry to hear about the trouble. It sounds like your water may be high in minerals. We recommend descaling the water boiler often-once a month if the water is very mineral-rich. If residue remains after the first cleaning, try a second cleaning. If you continue to have issues, please reach out to our customer service team for further assistance at support@zojirushi.com. We’re here to help!
how often do i need to clean the Zojirushi Water Boiler?
Hi Fun Guy, it's recommended to clean it every 1-3 months. If the water being used has a high mineral content, then it should be cleaned once a month. I hope this helps!
I use lemon and it works as well.
But how? Would you mind sharing the instructions? Thanks
@@hithereocean888 im put half cup of lemon juice from fruits to my 3L water boiler, hope this help.
Can you use vinegar instead?
Thank you for your inquiry. You can use 6 oz of white vinegar and then fill the water up to the Max line. Please note that we would recommend using Zojirushi Citric Acid Cleaner : www.zojirushi.com/app/spare_parts/item/CD-K03EJU.
we follow the step, but it didn't work
Hi there, thank you for your inquiry. Please contact our Customer Support team at support@zojirushi.com. Thank you and stay safe.
That’s way too precious y’all. Just throw a bit of vinegar in there from time to time and rinse.
Natasha Street
Frami Hollow
Thumbs up.?
i am very sad, i just paid 170$ to buy a new machine (T_T)
Berge Dam
Christ Expressway
Leo Road
Jody Square
Jake Point