Ever have review campaigns hit a bunch of customers that aren't happy and they need work to be finished? Guess you probably ask if they had a good experience first?
Yes, that is exactly what I do. My first message says "Hey this is Austin with ABC Business, would you say your experience with them was a good one?" Then based on their response I would either give them a chance to vent their issue to a bot, or leave a positive review.
This is a great question and there are a couple ways to navigate this. I was targeting businesses with Door to door teams. Every month they had an influx of new leads that could be reached out to. If it is a small business that only has so many contacts, do the initial DBR campaing and yes stretch it out a little, then set them up on a long term nurturing like holiday messages, happy birthdays, and long term nurturing communications to keep them locked in at $297 per month. Then upsell reputation managment which is constantly going out to new customers
I did a bit of that and do not enjoy that model. It becomes too difficult to track the sales. I spent half of my time doing more followup on if a sale was made, then the actually sales rep that was supposed to close the sale. I would rather take less money up front, then chase people down.
@@ritoph exactly, I was doing a drip reactivation and would usually cap it out at about 250 messages per day for some companies worked up to 500 messages per day
@@ritoph one tip is to make sure that one of the decision-maker is getting a text message notification every appointment that is set. After about two weeks, they will probably tell you to turn it off but them getting a text message every single time and appointment is set they loved it and so when I would turn off the campaign, they would stop getting notifications and would usually reach out to me saying what’s going on. No appointments came in today.
Another great one 🙌
@@seanomates thank you for tuning in! I appreciate you so much
Great Advice my man!
Thank you for tuning in and checking it out!!
Great video!
Thank you!!
Love it Austin! Great info as always! ++
Thank you! I appreciate you tuning in 🙏🏼
Ever have review campaigns hit a bunch of customers that aren't happy and they need work to be finished? Guess you probably ask if they had a good experience first?
Yes, that is exactly what I do. My first message says "Hey this is Austin with ABC Business, would you say your experience with them was a good one?" Then based on their response I would either give them a chance to vent their issue to a bot, or leave a positive review.
Do you put a limit on the amount of leads you contact each day to avoid exhausting the database and not being needed in month two?
This is a great question and there are a couple ways to navigate this. I was targeting businesses with Door to door teams. Every month they had an influx of new leads that could be reached out to.
If it is a small business that only has so many contacts, do the initial DBR campaing and yes stretch it out a little, then set them up on a long term nurturing like holiday messages, happy birthdays, and long term nurturing communications to keep them locked in at $297 per month. Then upsell reputation managment which is constantly going out to new customers
Have you done rev share with DBR yet?
I did a bit of that and do not enjoy that model. It becomes too difficult to track the sales. I spent half of my time doing more followup on if a sale was made, then the actually sales rep that was supposed to close the sale. I would rather take less money up front, then chase people down.
So you 'turn it off' meaning... you are running a drip reactivation? 100/day?
@@ritoph exactly, I was doing a drip reactivation and would usually cap it out at about 250 messages per day for some companies worked up to 500 messages per day
@@ritoph one tip is to make sure that one of the decision-maker is getting a text message notification every appointment that is set. After about two weeks, they will probably tell you to turn it off but them getting a text message every single time and appointment is set they loved it and so when I would turn off the campaign, they would stop getting notifications and would usually reach out to me saying what’s going on. No appointments came in today.