I own a 2021 Keystone Alpine and I love the floor plan. My unit came with the Suburban IW60RL tankless water heater and it hasn't worked consistently since we bought the unit. We had to replace the original and the replacement crapped out as well. Two summers of fun ruined because they can't put out a quality product. Run far, far away from any unit with this water heater...advice from a person living with the horror and added expense. I have a big expensive unit and have to use public shower rooms for hot water.
Good Morning, we are very sorry to hear that this has been your experience and would like to ensure you are assisted properly. Please do call our retail customer service team at 866-425-4369 so one of our advisors can discuss this with you further. Thank you!
Regarding you “fast is bad, slow is good” comment, I found with my new RV that I have to turn on my faucet full throttle for the tankless heater to detect water in the system. Anything below full force and the heater won’t start. I had to take a special trip to my service dept. while starting a camping trip to find this out. Is this uncommon?
Good Morning, This is not uncommon however, we would advise that you have a local Keystone dealer inspect the water heater to ensure that everything is working properly on it.
Do I need to switch it off after use, or can I leave it on all weekend? Talking about the on/off switch on the tankless unit. Thanks. Own 2023 keystone bullet.
Good Morning! You can leave this on if you wish to however, if you will not be at the unit and it will just be sitting there we would recommend turning off all power. Thank you!
Yeah they're great if you have full hookups(sewer and water). These things are not designed for boondocking or traveling. They waste too much water and fill up the gray tank too fast.
@@petermcdonald2846 traditional uses less water. With on demand have to run the hot water until it gets hot, which amounts to a little less than a gallon of water. But let's say you want to wash your hands. You can't just turn on the water and expect it to be hot. You have to wait. With a traditional water heater it's hot almost immediately when you turn it on.
@@mshade353 That's my experience so far too with our new motorhome that has a tankless water heater vs our travel trailer that had the traditional heater. A bit disappointing for sure.
is there not a tankless that can use both 120 v and gas? Want to replace our keystone tank with tankless but still want it to use 120v when in more semi-permanent location where elec is avail.
BOONDOCKERS: They WILL use more water, fill your grey tanks quick because take a moment to get fired up and stay fired up. Shower cold or bring a portable hot tank.
@@RodThibault-qe4hu if I could replace mine with a standard water heater, I would. They suck. The rv manufacturers need to redesign them AND position them directly next to, or underneath faucets. Ours (Passport SL 229rk)is in the front of the rig, kitchen and bathroom are in the rear. What brainiac came up with THAT design??? When we purchased the rig the salesman couldn't say enough about it. It was our first tankless water heater rv, so what did we know? Lol, now we know. Never again.
The suburban IW60 in my 2022 Alpine 3220RL. Can you direct me to how to winterize the IW 60. Nothing I can find in my owners packet. Or perhaps do a video. Any advise would be great. Thank you
Good afternoon, Thank you for reaching out to us. We would be more than willing to assist you further! Please contact us at 1-866-425-4369 so one of our advisors on our retail customer service team can assist you further. They are available Monday-Thursday 9am-5pm EST and Fridays 9am-4pm EST. Thank you!
You’re totally wrong on the idea of slowing down your water flow. If you don’t achieve the minimum flow rate, typically .4pm - .6gpm, the burner shuts off.
Tankless water is not what it is cracked up to be. Wastes to much water, have to run a bathroom faucet along with kitchen faucet in order to have hot water to wash dishes. Keystone recommends running your fresh water pump to solve this issue. Sooo now if you have a park water connection you can’t use it other than to fill the fresh water holding tank so you can have hot water Another disadvantage to tankless is you are using more propane. The old style gas or electric 6 gallon tank is a much much better option Very disappointed with on demand hot water 😡😡
@@soniastokes8590 same here. We have a Keystone Passport SL 229rk. The crazy (I'm trying to be nice by not using the word "stupid") design kitchen and bathroom in the rear and water heater in the front, uses way too much water just to get the water hot. I love the camper. The tankless water heater sucks because of where it's located.
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I own a 2021 Keystone Alpine and I love the floor plan. My unit came with the Suburban IW60RL tankless water heater and it hasn't worked consistently since we bought the unit. We had to replace the original and the replacement crapped out as well. Two summers of fun ruined because they can't put out a quality product. Run far, far away from any unit with this water heater...advice from a person living with the horror and added expense. I have a big expensive unit and have to use public shower rooms for hot water.
Good Morning, we are very sorry to hear that this has been your experience and would like to ensure you are assisted properly. Please do call our retail customer service team at 866-425-4369 so one of our advisors can discuss this with you further. Thank you!
Regarding you “fast is bad, slow is good” comment, I found with my new RV that I have to turn on my faucet full throttle for the tankless heater to detect water in the system. Anything below full force and the heater won’t start. I had to take a special trip to my service dept. while starting a camping trip to find this out. Is this uncommon?
Good Morning, This is not uncommon however, we would advise that you have a local Keystone dealer inspect the water heater to ensure that everything is working properly on it.
Do I need to switch it off after use, or can I leave it on all weekend? Talking about the on/off switch on the tankless unit. Thanks. Own 2023 keystone bullet.
@@TheSpanishClassroom you can leave it on
Good Morning! You can leave this on if you wish to however, if you will not be at the unit and it will just be sitting there we would recommend turning off all power. Thank you!
Wish you explained how to take a shower with it. We are told not to use the cold know in the rv.
Yeah they're great if you have full hookups(sewer and water). These things are not designed for boondocking or traveling. They waste too much water and fill up the gray tank too fast.
Why would an “on demand” water heater be less efficient for boondockinig than a traditional heater?
@@petermcdonald2846 traditional uses less water. With on demand have to run the hot water until it gets hot, which amounts to a little less than a gallon of water. But let's say you want to wash your hands. You can't just turn on the water and expect it to be hot. You have to wait. With a traditional water heater it's hot almost immediately when you turn it on.
@@mshade353 That's my experience so far too with our new motorhome that has a tankless water heater vs our travel trailer that had the traditional heater. A bit disappointing for sure.
is there not a tankless that can use both 120 v and gas? Want to replace our keystone tank with tankless but still want it to use 120v when in more semi-permanent location where elec is avail.
BOONDOCKERS: They WILL use more water, fill your grey tanks quick because take a moment to get fired up and stay fired up. Shower cold or bring a portable hot tank.
I wish our 2022 keystone would have come with a tankless water heater 😕 family of 5 here & it hasn't been fun.
What keystone did you get? Was it a Travel Trailer or FW?
Our unit has a Suburban IW60RL tankless and we have yet to have hot water for more than a few weeks. Two summers and we haven't had fun with our unit.
As a rv technician tankless wh are garbage. Waste so much water. Don't get hot enough....
@@RodThibault-qe4hu if I could replace mine with a standard water heater, I would. They suck.
The rv manufacturers need to redesign them AND position them directly next to, or underneath faucets. Ours (Passport SL 229rk)is in the front of the rig, kitchen and bathroom are in the rear.
What brainiac came up with THAT design??? When we purchased the rig the salesman couldn't say enough about it. It was our first tankless water heater rv, so what did we know? Lol, now we know. Never again.
The suburban IW60 in my 2022 Alpine 3220RL. Can you direct me to how to winterize the IW 60. Nothing I can find in my owners packet. Or perhaps do a video. Any advise would be great. Thank you
Good afternoon, Thank you for reaching out to us. We would be more than willing to assist you further! Please contact us at 1-866-425-4369 so one of our advisors on our retail customer service team can assist you further. They are available Monday-Thursday 9am-5pm EST and Fridays 9am-4pm EST. Thank you!
You’re totally wrong on the idea of slowing down your water flow. If you don’t achieve the minimum flow rate, typically .4pm - .6gpm, the burner shuts off.
I have a Passport GT. Can I replace my current 6gal water heater. with a tankless water heater?
Good afternoon! We would not be able to advise on doing so as this would be considered a modification to the unit. Thank you.
@@donnybrown6047 don't do it.
Tankless water is not what it is cracked up to be. Wastes to much water, have to run a bathroom faucet along with kitchen faucet in order to have hot water to wash dishes.
Keystone recommends running your fresh water pump to solve this issue.
Sooo now if you have a park water connection you can’t use it other than to fill the fresh water holding tank so you can have hot water
Another disadvantage to tankless is you are using more propane.
The old style gas or electric 6 gallon tank is a much much better option
Very disappointed with on demand hot water 😡😡
@@soniastokes8590 same here. We have a Keystone Passport SL 229rk. The crazy (I'm trying to be nice by not using the word "stupid") design kitchen and bathroom in the rear and water heater in the front, uses way too much water just to get the water hot.
I love the camper. The tankless water heater sucks because of where it's located.