I have very important files in my HP Laptop and they will be gone forever. I can't find the Bitlocker key because Windows was already installed in the laptop when I bought it on Best Buy. They don't have it neither. Whoever in Microsoft have think this was a smart idea... (lock off everything after an update)... should receive a Gold medal for stupidity.
OP, how did you post this comment? On another device I'm assuming. Now use that device to discover that the key isn't under the account you thought it was. Then go through all the stages of grief and loss. Now embrace Linux life.
Absolute garbage if we’re being completely honest. Just had to factory reset my PC and now will have to manually reinstall and reactivate every app I was using. Forget the countless important files I for sure lost due to a Windows update fault. How about getting the user to be aware of this security key and to have them save it somewhere when they FIRST set up their device instead of them being unable to locate something they never set up themselves to begin with. and looking around online, this exact issue has been around as early as /018 from what I could find. Unbelievable
How do you reset it, every time I try it tells me I need to ‘unlock the drive’. I don’t mind loosing the files as I do everything on the cloud/online but can’t even access the start page let alone internet on this laptop
@@AitchTeeEl Every IT specialist DOES NOT say that it's garbage. Are you even in IT yourself? Because such a statement makes me think you are just parroting some random statements you've heard in the zeitgeist or on a random reddit page.
who asked MS to enable this bitlocker without user's permission... Just for this , MS does not deserve to be the #1 company when so many users are struggling by their nonsense security
Did you also got effected by this very recently like I have been bro?? Any luck on it or you had to format it all again . Please take the pain of replying
Completely useless….got an exam tomorrow and I’m locked out of my laptop which had all my notes. Asking for some useless bit locker key which I never even turned on or heard of….went to the Microsoft account connected to my laptop says there’s no bit locker key. Thank you Microsoft for helping in failing me in my exam
Well done Microsoft. This would be a brilliant idea if the verification code you send to verify that the Microsoft account I'm already logged in to actually sent to the email address with which I logged into Microsoft with in the first place. Genius!
hey Microsoft, the bit-locker screen is appeared on my PC, but i can't reach the sites you have indicated, it always responds as not available page. if I can't load the page how can I get the key? Before you ask, it's my personal account and it requires the "myrecoverykey" page. Also, all the links you have send in this comment section are down. Can you please remove this feature or at least make it optional, because this is really wasting so much of our time here. With the best regards.
lol. I just had to format my Dell XPS 13 b/c of this same issue 😂. Lost all kinds of valuable info . Should have gotten a MacBook and I will never purchase any other windows computer or anything windows at all! Horrible company since bill gates sold it.
Buddy putting this in a TH-cam comment section is like the least optimal way of making MICROSOFT see it, the company known to not listen to their consumers at all you'd need to make a petition, get about a million signatures, write a letter to them everyday, and have a divine intervention to be able to get them to do jack shit about it.
Entering the bitlocker key in Windows recovery just says it can't unlock the drive. Third time bitlocker has locked me out on three separate computers.
Ya gotta reformat the drive, not even sure you could get into in safe mode. Forgot my password and MS says it's not the recovery key for this drive which is strange because it's the only external drive I have encrypted with bitlocker. I opened it in 2020 but have no idea what the password is now
Classic Microsoft just got hit with this shit a day ago and oh boy I heckin love windows locking me out of my system when I did not ask for this feature 😂
What a dumb design, I have a university account and when checking it's data, the recovery key is nowhere to be found, while the university tells me that they do not manage our accounts and don't have our keys, as such now my only option is to lose all of my important studies, assignments and school documents all because of this stupid design. Whoever thought of this security measure should be fired, the moment I get enough money I am leaving Microsoft.
Hi, there! Thank you for reaching us out. We're sorry to hear that the troubleshooting steps shown did not work for you. Allow us to help. To take a closer look at your concern, can you please tell us more specifically what happened? Did you encounter any error? We'll wait for your response.
Hi, there! We haven't heard back from you. Hope you are doing well. Just a quick follow up in answering those questions above so that we can better isolate your concern. Feel free to send us a message again if you need further assistance. Thank you and have a great day!
@@MicrosoftCustomerSupportHe isnt responding but I would like to steal his spotlight. My device needs the recovery key from me, but I can't find it even in my microsoft account. Its really frustrating. Thank you for any hell
@MicrosoftCustomerSupport Hello there! My daughter has a brand new HP device and by pass setting up the recovery key. Apparently, there was some kind of automatic update and now it’s asking for a bit recovery key which she does not have. Please advise on how to get pass the recovery key prompt when a recovery key was never set up? Thanks
it comes preinstalled and no one ever tells you to disable it. Not even the google search "why does windows 11 suck" mention bitlocker.... so we're forced to make love to our prison inmates
I have been trying so many things to get past the Bitlocker screen. I even went into cmd and used the command to search for my recovery password, however all it shows is my ID and that is it. I got this computer not too long ago, and now I need it more than ever for school. Is there a way I can be given a password or am I just stuck this way?
Hi there. Thanks for reaching out to us. We understand that you need help to retrieve the BitLocker key to get access on your device. Please know that we really appreciate your efforts when you tried steps/ways to address this concern. We'll do our best to further check on your concern. For us to determine the right solution and recommendation, please confirm the following information: * Have you tried checking ways to find your device BitLocker key through the information on our available article: support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6? * Are you using a device that you owned or provide by your school or work admin? * Have you tried to reach out to your device manufacturer and coordinate the issue that you are encountering? Do come back with the required information, and we would be glad to assist you.
Hi there! How are you doing? Do you still need assistance w/ your BitLocker key concern? If so, let us know and don't forget to answer the previous questions we asked. We're always here to provide assistance. - Liza
@@MicrosoftCustomerSupportHi Liza,my issue still persists and I am really screwed up as I have some important work assignments stored in it. And I guess some 10 odd days back,I updated the system and suddenly it automatically pops up about bitlocker about which I hardly know a thing. Can you please assist me. I don't even remember about the microsoft account details honestly speaking.
I am unable toh start my laptop windows 11 because it's asking for bitlocker recovery key. To get my recovery key, I do not remember my Microsoft account password. I tried lots of times to do forget password, but it didn't work. I made that account at the time of installation windows and never used it after that. So what should I do? pls help it's urgent
Did you ever get help ? My old phone number is on my account and they are trying to send me a code there to verify no one can help me on chat and no Lindt in the phone
as a tech guy I am absolutely appalled that this was activated automatically for normal users without asking where to save the key 😂😂 like what the fuck? This is setting sail for fail right off the bat. Why would the average user know wtf bitlocker is, let alone enable it, then not save the key? Not everyone uses or wants a Microsoft account... what a disaster. From an enterprise POV BitLocker is awesome and easy to manage. From the typical user POV BitLocker is just a timebomb for you to lose all your data 😂😂 insane
Hi, I am not able to solve bit locker problem. I have checked in my ms account .. it is bsowing me "No BitLocker recovery key found for this device" .. but my laptop is asking me bitlocker recovery key ...
I am promising on my dead grandmother that the first thing i would do after i resolve this is removing bitlocker from my every possible windows device. Its not just frustrating, its literally dumbest idea to do something like this. Security of information is important but more important is the keep in mind about human error. I know that I kept the recovery key, but where, that i dont know. For normal user those do nothing, they won't have any problem right now. But when device gets old, and need to do boot up, then it might mess up, if bitlocker key was change in sometime. Now probably i need to delete all my data, though it was only few months old device. I had some data tranfered into it. Thanks god i have backup.
Hatts off really... I had this issue and i called my IT guy. He said if you dont remember the key then your data will be lost and new windows will be installed. I watched this video and i had the key. Thanks a lot. This video is really helpful.
I can't access my computer without my Bitlocker key. When I access my Microsoft account to recover the key, the page has an error with a melting popsicle saying to try again later. What can I do?
Hi, Carito! Glad you reached out to us. It appears that you can't access the BitLocker Recovery key as it's not loading on your Microsoft account. We understand the urgency of this matter, especially you can't access your computer. We'll do our best to help. We suggest that you try clearing cache and cookies or use a different browser to check if the same issue will occur. If yes, please try checking your recovery key via OneDrive: msft.it/6058iXDYA. Let us know how it goes.
Hi again, Carito. We hope this follow-up message finds you well. We want to ensure we have assisted you accordingly regarding your concern about accessing the Microsoft account recovery page to recover the key. We would like to inform you that our engineers are aware of this issue, and they are still working to fix this. There is no time frame provided when this get fixed, but rest assured that they are doing their best to sort this out. We hope for your understanding and patience in this kind of situation. Have a good one.
I have no recollection of creating a bitlocker encryption, and recently my laptop had to replace C drive to a bigger storage and now my D drive with all my important documents is locked and needs a Bitlocker Recovery key. I followed the steps in this video but the page shows an error and told me “to try a different link”. I have already tried using multiple devices to access my Bitlocker key, but still does not work. This feature is very inconvenient to non tech-savvy people like myself and I am desperate to find any solution to this issue.
Hello, Aisha. Thanks for reaching out, and we understand that you're being asked for BitLocker Recovery key to access your documents. We also appreciate your efforts in trying to find your BitLocker key. We know how important it is to get this sorted out, and we'll do our best to help. For us to further assist you accordingly, please provide the following details: 1. Are you using a personal or company-provided laptop? 2. May we know the exact message you're getting when you access your D drive? 3. If you're using a personal device, can you please tell us where you purchased it? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller? We'll wait for your reply.
Thanks for providing us with these details. To set your proper expectations, we don't have the back door to recreate or give another BitLocker key, as it is a unique password that can be used to unlock your system. With that, may we confirm if you already tried to find your BitLocker key by following this helpful article: msft.it/60549CKpj? Also, may we know the make and model of your device? We'll be here for your update.
Hi there, Aisha. Hope you're doing great. We're just checking if you're able to find your BitLocker key. If you still need further assistance, don't hesitate to send us a message. We'll be glad to help. Stay healthy and have a great day ahead!
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60049hYo4 Thank you for your time, and we hope that you have a great day!
It looks like you (MS) might still be monitoring this TH-cam post. I have a Surface Pro X tablet that I was updating with Windows updates. Some Windows update seems to have activated Bitlocker. The blue screen clearly shows the Recovery Key ID passcode (764FD703-4606-4DE3-85B6-1661E3DAA285), but neither of my MS Accounts (both Regular and Admin) show this Device despite it being connected to my Organization. I understand that the Recovery Key ID can be used to link to the unique recovery key, but I cannot find any MS links to a page that you can enter the Recovery Key ID. Why show us a Recovery Key ID when it cannot be used to recover the Bitlocker Recovery Key?
Hi. Thank you for reaching out. We understand that you are having issues accessing your BitLocker key and that you are getting an error message that you don't have any BitLocker recovery keys uploaded to your Microsoft account. We are more than happy to help you with this. We would like to ask if you have other Microsoft accounts. Also, can you remember saving your BitLocker key to other files? Please access this link: msft.it/60529IrG0 to help you find your BitLocker key in Windows. We'll be here for your update.
@@MicrosoftCustomerSupport My sister also put her account on the laptop before mine. Does this mean the key is in her account automatically or she has to retrieve it?
Thank you for the response. We appreciate your patience and understanding for this matter. Just to clarify, are you using a personal, school or work device? You've mentioned that you've wanted to know if the BitLocker key is in your sister's account. To see if the key is associated on her account, please use this link: msft.it/60519Idul. The link will help you check if the BitLocker key is stored on your sister's account. Furthermore, have you tried following the steps form the link we've provided? If you have, can you tell us what happened? We'll wait for your reply.
Hi there. We have not heard back from you. We're just checking in to ensure that the BitLocker recovery key concern has been resolved by checking your sister's account. Do you still need our assistance? Feel free to message us if you have other questions.
Love ur content. Love what you all do. You can tell how passionate you are about the cause and you help so many people. I share your content as much as I can to get the word out. Thank you to you and your entire 𝗛𝗼𝗻𝗲𝘀𝘁𝘆𝗯𝗮𝘀𝗲𝘁𝗲𝗰𝗵 I work with senior citizens. I was speaking to an elderly woman and I was telling her about you. I pulled up one of your videos to play after we watched your video together we learn how to prevent it!!!
Thanks, I can’t do anything now because of BitLocker. Also, it won’t let me reset my $1000 gaming laptop. Whoever came up with this idea should be kicked out.
Please help me. I have tried booting my computer but it is locked. I checked the BitLocker keys and none of them works (there is 3 of them). Also the displayed recovery key ID does not match any one in that page, as well as the date displayed in the drive label; it is more recent than any date of the keys in the page. Please help me I need to use my computer urgently. Edit: Trying the most recent one, it loads for a bit then says "Failed to unlock with this recovery key"
Thank you for reaching out to us! We understand that your device is locked with BitLocker and the keys you have are not being accepted. We're here to guide you the best we can. To proceed, we need to verify a few details. 1. Do you remember when you set up BitLocker for this device? 2. Do you see the BitLocker key for this device when you check your Microsoft Account? 3. If the keys you have are not being accepted, do you have a different Microsoft Account you might have used? Stay safe!
Good day! We're making a quick follow-up to know if you still need our help? If yes, please get back to us anytime so we can continue the support. Take care!
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60085MVPk Thank you for your time, and we hope that you have a great day!
It seems I'm facing the same issue as many others. The problem lies in the page to locate the recovery key not working; I encounter the same difficulty as everyone else. I attempted to use the link provided in the tutorial and accessed it from multiple devices, but the issue appears to be on Microsoft's side. It seems this problem has persisted for months, as indicated by several comments. Consequently, attempting to access the video tutorial won't be effective due to the ongoing issue. Are you guys at microsoft sure your engineers are "working" on the problem? Since to me it dosen't seem like it.
Hi, there. I apologize for the delayed response and for any inconvenience you've experienced while trying to access the tutorial. Are you experiencing issues with Bitlocker Recovery? If yes, could you provide us the details of your concern, so we can help you accordingly? *Are you using a personal or company device? *What exact message are you getting? *Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement. *How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller? We’ll wait for your reply. Have a good day.
@@MicrosoftCustomerSupport I was experiencing issues with your website that had my Bitlocker key. It seems to be up now and got my recovery key. However, looking at the comments the website being down seems like a common occurrence, so there's still a clear issue here. Before you ask, no I did not go to a different website I just refreshed the one I was on after a day. And yes it was a personal account.
It's good to know that you were able to access your BitLocker key. We'll take note of your feedback and we understand your sentiments on this matter. If you have other concerns, we're just a message away.
Good day! How are you? We made this follow-up to make sure that you were assisted accordingly with your Windows concern. Don't hesitate to reach out if you still need our assistance. Have a great day!
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/6006cz3Ca Thank you for your time, and we hope that you have a great day!
Hi there! Let's sort this out. We noticed your comment about the BitLocker concern, and we're more than happy to help. If you can't get past the BitLocker screen, you can still get the recovery code from different location. We need to gather additional details in order to isolate the issue and to determine the right solution. Please provide the following information: * Are you using a personal or company device? * Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement. * How did you obtain your device? Was it bought from an OEM or secondhand from a retailer or reseller. We'll wait for your response.
Good day! Hope you're doing great! Just following up with your BitLocker concern. We're committed to working with you to address your concerns, and we want to know if you still need further assistance with this. The system will tag this case as closed, but no worries as this will automatically be reopened when we receive a response from you. Keep safe and have a great day!
Hello Microsoft I have done all the things and everything and now it’s telling me I have to wait 30 day for a new security code I can’t wait that long please what should I do
@ahmad gold hey i just toke my laptop to a guy and he resetted my laptop i lost my data but i remember all my passwords so its like i lost nothin dont wait for 30 day cus its not whorth it
Hi there! We've seen your comment, and we'd like to help you with your BitLocker concern. You've mentioned that when you put the key from your account it says that, “Failed to unlock with this recovery key”. In this case, kindly double-check if you'll be able to find your recovery key on your Microsoft account using this link instead: msft.it/60595o7gN. We also suggest that you refer to this article for further details on how to find your BitLocker key: msft.it/60505o7g4. We look forward to your reply.
Our apologies for not getting back to you sooner. We just want to confirm, may we know if you have the option to skip the drive on your BitLocker screen? Your BitLocker recovery key is a unique 48-digit numerical password that can be used to unlock your system. Aside from your Microsoft account, there are several places that your recovery key may be, depending on the type of sign-in to Windows. The following are the only places where a key can be located. * Saved to a Microsoft Account (MSA) * Saved to Azure AD * Saved to Active Directory * Printed (physically or in a pdf) * Saved to a file We hope that everything will be sorted out the soonest. Feel free to get back to us.
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60095satL Thank you for your time, and we hope that you have a great day!
What if you didn’t know about a Bitlocker recovery and you followed the instructions to go to Microsoft and for some reason the page for the bitlocker recovery won't load in
Hello, there! Your comment caught our attention, and we can see that you need assistance accessing the Bitlocker recovery page. Since you have us here, we'll do our best to assist you. For us to determine the right solution and recommendation, may we know if you are also experiencing this issue when using other browsers? Did you encounter any errors? Please let us know.
@MicrosoftCustomerSupport yeah every time I click on the bitlocker recovery page it says something went wrong and I have to wait or if it doesn't work I have to contact and the thing is my parents don't know how to help either
Got it. May we confirm if this is the link: msft.it/6058ilFag you’re trying to access to locate the BitLocker recovery key? Aside from accessing them using another browser, have you tried accessing them using another device and network connection to check if you’ll get the same error? We’ll keep an eye out for your response.
We apologize for the delayed response. Thank you for this confirmation. May we ask if you encountered the same issue using another browser or device? We're looking forward to your response.
Has anyone found a solution to this? I have some very important documents locked and because of BitLocker issue I am unable to access it. I have tried these steps but the page displays error.
Hi, Eram. We appreciate you in taking the time to reach out. We understand that you need assistance with Windows BitLocker. It's always our pleasure to assist you. Allow us to check your concern further: 1. Are you unable to access your BitLocker key through your account? 2. What error do you see on your computer? 3. Have you tried any steps to troubleshoot the issue? 4. Which Windows version are you using? 5. Can you tell us the exact build and version of your Windows device? You can check this by pressing the Windows + R key on your keyboard > type Winver > press Enter. We'll wait for your reply.
My device is locked and asks for a BitLocker key. I have tried getting my key through Microsoft Account but it shows an error saying “something happened wait for some time if the issue persists then contact us”. I have contacted customer support but issue was not resolved and they suggested to wait more even after days the issue is not resolved. The data inside my system is very important and I need access to it asap. Please give suggestions to resolve this issue on an urgent basis@@MicrosoftCustomerSupport
Thank you for the information. Since you’ve contacted customer support, may we ask what troubleshooting steps you’ve taken? To make sure that we do not repeat any steps. We’ll be waiting for your reply.
We have tried to find the key in Microsoft account through different different internet servers so network issue was not a problem, they also checked if my one drive was active and I had stable network, after confirming on these we again checked for key in my Microsoft account and it still showed the same error page saying “something happened……”@@MicrosoftCustomerSupport
Microsoft can you please help me 😭. Just tell me what option I selected to store the key. I do not remember. I will send through any of my details u need to find this out.
Thank you for reaching out to us! We understand that you would like to know the options where to locate a BitLocker Recovery key. We're here to guide you the best we can. To proceed, we need to verify a few details. 1. Can you tell us what message you get when you turn on your device? Does it show any advice on where you can locate your BitLocker recovery key? 2. Do you remember setting up or enabling BitLocker for your device? If yes, are you still using the same Microsoft Account used to set up the device? 3. Did you already try to visit this link: msft.it/6053efvxF and follow its recommendations to locate your BitLocker recovery key? We will be expecting your reply. Keep safe!
Hello again! We hope you’re doing great upon receiving this follow-up message. We want to ensure that you were assisted accordingly, and we're just checking if you still need help as we haven’t heard back from you. Feel free to get back to us if in any case you still need assistance. Have a great day!
I had my lenovo laptop repaired onsite by lenovo support and the technician said that I needed to log into my windows account to obtain the recovery key. Because I could not obtain the recovery I ended up factory resetting my laptop with the help from lenovo support. After this I now log into my laptop with my user account and also have signed into my windows account on it (also have microsoft o365 for home membership). If i log into my microsoft account under devices I can see my laptop is registered but when I look under bitlocker recovery key there isn't any key available. Wondering why this if I need to upgrade my laptop spec and recovery key is required after a change how would I obtain it?
Hello! We understand that you are wondering where your BitLocker recovery key might be located. Rest assured that we do our best to assist you with this. When you looked for the BitLocker recovery key, was it this link: msft.it/6056oGyMi? Also When BitLocker is set up, it often prompts you to save the recovery key to a USB drive, print it out, or save it as a file. Check any USB drives or printed documents you might have. Please keep us updated.
Hi, it says that I don't have any bitlocker keys associated with my account. As mentioned I can see my laptop as a device in my microsoft account. It is W10 home edition
Got that. Thank you for the information provided. Allow us to further assist you in locating your BitLocker Key. There are several places where your recovery key might be, depending on the choice that was made when activating BitLocker. For more information, please visit this link: msft.it/6055oGrGZ. We would also like to know what is the exact error message you're getting when it asked you to input your BitLocker key? This will help us identify what other possible solution can we provide. We'll wait for your response.
Hello again! We just want to follow up regarding your issue on where your BitLocker recovery key might be located. We would just like to know if you still need any further assistance with after we provided links on how to locate your Bitlocker? And if you do, feel free to message us. Have a nice day!
I have my keys backed up on usb and on my Microsoft account, but I think a hacker cloned my boot drive as the device id doesn’t match . How can I fix this?
Hi, there. We saw your message about having issues finding your BitLocker recovery key. Since you have us here, allow us to check this for you. For us to be on the same page, can you confirm if you tried to locate your BitLocker recovery key by checking the steps here: msft.it/6052YIY1E ? Also, are you having issues with your device? If so, can you share with us the exact error message you are getting? We'll wait for your reply.
Hello again. We hope you're doing good today. We're here to check if you still need assistance with your Bitlocker concern. Do you still need help? Let us know, and we'll be glad to assist you.
I've not been able to access my laptop for 3 days currently with Microsoft support and been there for many hours and now have to buy a thumb drive just to access the laptop because of this stupid thing.
Hi, my laptop got locked after bios update. I tried to get bit locker code in microsoft account but I am not received any otp to sing in microsoft account...Please help
Hi, Rajkumar! Thanks for reaching out to us regarding you being unable to retrieve your BitLocker code. We know how important it is for you to gain access to your device especially if you have urgent work to do. Allow us to help! To make sure we provide accurate recommendation to your query, may we ask you to answer the following questions: 1. May we confirm what version of Windows are you currently running in your system? 2. Are you getting any error message when logging in to your Microsoft account? If you can send us a screenshot of the error, that would be most helpful. 3. You mentioned you're not getting any OTP to sign in. Do you have access to the security information currently link to your account? 4. May we know what you have done so far to fix the issue? This is for us to avoid providing redundant steps that you have tried already. Answering these questions will help us get a better insight on the issue. We look forward to your response. Have a great day and stay safe!
Hello again. We have not heard back from you. We're just checking in to see if you still need assistance. Feel free to message us back if you have further questions. All the best.
@@MicrosoftCustomerSupport @Microsoft Helps Hi I have tried many times to access the bitlocker in microsoft account but I am not getting any otp to my mobile number. I have informed microsoft team also by phone call, but no help from there side. I am faced huge issue. Please take my complain as serious note...
Hi there! We'll do our best to help you figure out the account that your BitLocker key is associated with. For security purposes, the BitLocker key can only be accessed by the account owner after a full account authentication, and we don't have access to that information in this support channel. In case you have several Microsoft accounts and you're unsure which account has your BitLocker key, here's the link for the BitLocker recovery key page on your account where you can sign in to check: msft.it/60565EWUg. For reference, you can also check this article for more tips on finding your BitLocker key: msft.it/60575EWU9. Let us know how it goes.
How is it going? We sent this follow-up to ensure that we provide the information you need where you find and recover your BitLocker Recovery key. If you still have questions about this concern, please don't hesitate to message us again to continue working on this. We hope you have a good day ahead, and stay safe.
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60055H8WW Thank you for your time, and we hope that you have a great day!
My windows show "it looks like windows didn't load correctly" It is showing like this since I edited the system app on registry editor app.😢 Please help my laptop is new 🙏
Hello there, Sanowar. Thank you for bringing this issue to our attention. We appreciate your patience and effort in this matter, as the wait for the code will undoubtedly test your patience, and we are certain that this is not the experience we want you to have. Let's see what we can do together to solve this. Your response was directed to our post about locating your BitLocker recovery key, which can be linked to one of your email accounts (personal, work, or school) and used when the device is first set up. You mentioned that you didn't receive any code when attempting to log in; does this mean that the account you're trying to access requires a security code to be sent to one of your security information, such as your recovery email address or phone number, in order for you to log in successfully? If this is the case, the server's verification message may be delayed due to poor network reception, the carrier's network being unavailable, or an intermittent internet connection. To best assist you, we'd like to confirm the following information: 1. Which option you've selected to receive a code? Is it your registered recovery email address or mobile number/phone number? 2. Were you able to ensure that you selected an accessible piece of security information or entered it correctly when required in order to receive a security code? 3. Is the @accountprotection.microsoft.com domain already marked as a trusted sender (if you used your recovery email address to receive a code), and is the Microsoft sender not blocked to your mobile number (if you chose to receive your code via text message)? 4. Have you checked to see if the device you access your security information has a stable internet connection or signal reception to receive your code? We'll wait for your response. Thank you. -Gen
Hi again, Sanowar. How's it going? Just checking in as we haven't heard any updates from you regarding your Microsoft account. We are here to continue to assist you if you still needed as our goal is to resolve your concern. If you do, please get back to us with the required information which we've asked previously. We'll keep monitoring this case and wait for your update. Good day, and stay safe. -Gen
@@MicrosoftCustomerSupportstill tried but on one working.. I didn’t understand what is the main problem. Not for bitlocker key..I Didn't get. any verification code in my Microsoft account
i made the stupid decision of updating my laptop just for it to bootup with a bitlocker on my screen :/ i dont have a school or work account, ive used my personal account to find a recovery key, but nothing was there
Hi there! We noticed your comment about the BitLocker key, and we're more than happy to help. Please share with us your experience and concern with BitLocker so that we can come up with a solution and recommendation. We'll wait for your response.
We haven't heard from you for a while now. We would like to know if you are still having issues with your device. If so, please send us more details about the issue that you are having with. All the best!
help! I bought a secondhand laptop and someone else is logged in. I tried the factory reset and using my key id but it does not match since the original owner is still logged in and it’s probably their recovery key id listed. How do I factory reset the laptop since I now have ownership? Ps I do not have contact w the original owner.
Thanks for reaching out to us, Coco! We understand that you're trying to find the BitLocker key for your pre-loved laptop, as you're unable to sign in since the previous owners account is still on it. We'd like to let you know that BitLocker key for a device is usually associated to the owners Microsoft account. The option to find the key is through a printout that was given by the retailer on where it was originally purchased. You may also check out this link for more information on finding your BitLocker recovery key in Windows: msft.it/60519MdM7. Keep us posted.
Hope you're doing good today, Coco! We haven't heard from you since our last message and this is just a quick follow up. We want to ensure that your issue finding the BitLocker recovery key has been resolved after following the steps from the article we've shared. Are you still having issues? Feel free to contact us if you need further assistance. Have a wonderful day, and stay safe!
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/600993iYB Thank you for your time, and we hope that you have a great day!
I lost my bitlocker recovery key of drive D. how to open that Partition.I need your Help please solve this problem. And my Microsoft Account shows this account is blocked if I log in to Microsoft. Thank You!
Hi! Thank you for reaching out, and we apologize for the delayed response. We understand that you need assistance to open your D drive as you lost the BitLocker recovery key, and you're having an issue logging into your Microsoft account as it got blocked. Rest assured that we'll do our best to help. To give you some insight, Windows will require a BitLocker recovery key when it detects an insecure condition that may be an unauthorized attempt to access data on the drive. This extra step is a security precaution intended to keep the data safe and secure. Some changes in hardware, firmware, or software can affect the secure boot process, triggering BitLocker Device Encryption to lock, protecting the device, and prompting the customer for a decryption key. We'd like to take a closer look into this, so we can assist you accordingly. • Is it a company or personal device? • Were you asked a BitLocker key when you turn on your device or open your D drive? • Any changes made to the device before the issue started? • Which Windows version is installed on your device? • How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or pre-owned from a retailer or reseller? • Regarding your Microsoft account where your BitLocker key might be saved, can you type in the exact error message showing that it's blocked? • Do you have any security information linked to the account, such as a phone number or email address? Do you still have access to them? • Is two-step verification enabled? • May we know if you have already tried filling out the account recovery form? If yes, what was the result? This will help us focus on things that he hasn't tried yet. We'll wait for your response.
Good day! How are you? Just following up with your BitLocker concern. Did everything work out? We're committed to working with you to address your concerns, and we want to make sure that you were assisted accordingly before the system archive this case. Please feel free to get back to us if you still need further assistance with this. The system will tag this case as closed, but no worries as this will automatically be reopened when we receive a response from you. Keep safe and have a great day!
Hello there. Thanks for commenting, and apologies for the delayed response. We understand that you are experiencing an error message "something went wrong" when accessing the Microsoft website to get your BitLocker key. Apologies for the inconvenience, as we know how important it is to have your BitLocker recovery keys. Our engineers are already aware of this issue and rest assured that they are working diligently to resolve the issue as soon as possible. You can try accessing the site again after 24-48 hours. For now, you can try these workarounds. Please take note that you should try following them in order, and if the first one doesn't work, proceed to the next one: 1. Try accessing the recovery key at msft.it/60529gi1O. 2. Try accessing the link on a different device, such as a phone, laptop, or desktop. 3. Try accessing the link on different browsers like Chrome, Edge, etc. 4. Try to connect to a different internet connection, like mobile data. We appreciate your patience and understanding.
Hi, there. Thanks for commenting, and we apologize for the late response. It seems that you're having an issue with your BitLocker recovery key, as you are getting a message that it is not correct after entering it. Your efforts in trying to address this concern are truly appreciated, and we'll do our best to help you. For insight, a BitLocker recovery key is a unique 48-digit numerical password that can be used to unlock your system if BitLocker is otherwise unable to confirm for certain that the attempt to access the system drive is authorized. Allow us to take a closer look at this matter, so we can assist you accordingly and effectively. 1. What Windows version are you currently using? (Windows 10 or Windows 11) 2. Are you using a personal or company device? 3. If personal, how did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller? 4. Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement. 5. Are you seeing the "Skip this drive" option at the right bottom of the corner when asking to enter your BitLocker recovery key? We'll be here for your reply.
Hello there! We hope you're doing well. We haven't received any feedback from you thus far, and we would like to check if you still require any support regarding your BitLocker recovery key. Please feel free to share the following details we recently asked for, and we will be there to assist you. Best regards.
I have already logged into my Microsoft account and I see my device linked. But when I enter the link to see my Bitlocker ID. The URL doesn't load and just says there's a problem. Help me Microsoft!
Hi! Thank you for reaching out to us. We understand that you need help with your Microsoft account and with Bitlocker ID since the URL doesn't load and it's showing that there's a problem. We know how important it is for you to get this fixed; no worries, we are here to help. To isolate your concern, we will ask a few questions: 1. Since when are you having issues with Bitlocker ID? 2. Can you send us a screenshot of the error you encountered? 3. Have you tried to use a different browser or try to use InPrivate/Incognito to check the link? We will wait for your reply. Cathy
Hello. We hope today is going well for you. We would want to inquire again to confirm that we were able to help you as needed. We're hoping that everything has been resolved. Please don't hesitate to contact us again at your earliest convenience if you require any extra help. Have a wonderful day! -Ken
I don't know how could i now get the bitlocker recovery key...9 months ago i bought the new laptop and making microsoft acount on it..after some days it showed up to enter recovery key but unfortunately I don't remember my account 😢
Hi, there. Thanks for reaching out. We understand that you have a problem with your BitLocker recovery, and we’re here to help you, as we know how important it is. For us to isolate and provide the appropriate options to help you, please allow us to ask some questions: 1. Are you using a personal or company device? 2. What exact message are you getting? 3. Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement. 4: How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller? We’re looking forward to your reply.
Hello there, Muneeza! We are doing a follow-up on your case regarding your Bitlocker concern. As we haven't heard back from you, please let us know if you still wish to continue the assistance. Just simply send us a message, and we'll be assisting you. We'll be waiting for your response.
Hello, Suppatai. We got your comment. We understand that you are trying to recover your BitLocker recovery key for system access, and you have checked the website and even reached out to your IT at work, but they didn't have the key. We truly appreciate your effort in trying to recover it. Let us look into this, and we'll do our best to help. For your reference, Windows will require a BitLocker recovery key when it detects a possible unauthorized attempt to access the data. This extra step is a security precaution intended to keep your data safe and secure. This can also happen if you make changes in hardware, firmware, or software that BitLocker cannot distinguish from a possible attack. In these cases, BitLocker may require the extra security of the recovery key even if the user is the authorized owner of the device. This is to be certain that the person trying to unlock the data is authorized. We'll ask a few questions to diagnose this. 1. Are you using a personal or company device? 2. What exact message are you getting? 3. Have you made any changes to the device before having the issue? Such as a BIOS update or hardware replacement. 4. How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller? We'll keep an eye on your response.
Hope you're doing good today, Suppatai! We haven't heard from you since our last message. We want to ensure that your issue with BitLocker recovery key has been addressed as we asked you questions for us to isolate and provide appropriate resolution. Are you still having issues? Feel free to contact us if you need further assistance. Have a wonderful day, and stay safe!
I signed in my microsoft acc and did like your video but it said that No BitLocker recovery key found for this device. CAN You help me and tell me what to do
Hi, Lyly! We apologize for our late response. We saw in your comment that there was no BitLocker key when you signed in to your Microsoft account. Rest assured that we'll do our best to help you. We'd like to know more about this so we can address all your concerns. Please answer the following questions to help us isolate the issue further: 1. Is this a personal or company device? 2. What is the exact error message you are getting? 3. Were there any changes made before you got the issue? Like a BIOS update or hardware replacement. We'll wait for your reply.
Hi there! We're hoping that your Microsoft account concern is already resolved since we didn't hear back from you. If in case it's the opposite, then don't hesitate to let us know so that we can help you out further. Thanks, and have a great ahead.
I’m now cut out of my computer. It’s coming up with this bitlocker key recovery and when I go into my on my Microsoft profile it’s not even the same frigging number . It keeps on telling me the digits don’t add up. I was literally just in the middle of doing my presentation. I’m so angry
Hi there, Rudy. We saw your comment that your device suddenly prompted you to enter a Bitlocker key. We know how you need to resolve this as soon as possible, so you can complete your presentation. Allow us to help the best way we can. For your reference, Windows will require a BitLocker recovery key when it detects a possible unauthorized attempt to access the data. This extra step is a security precaution intended to keep your data safe and secure. This can also happen if you make changes in hardware, firmware, or software that BitLocker cannot distinguish from a possible attack. In these cases, BitLocker may require the extra security of the recovery key even if the user is the authorized owner of the device. This is to be certain that the person trying to unlock the data is authorized. Please answer these questions to help us determine the appropriate resolution. 1. Are you using a personal or company provided device? 2. Have you made any changes to the device prior to having the issue? 3. How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller? 4. Can you describe or provide the error you see on the page where it asks for a Bitlocker code? 5. Just to confirm, you located the bitlocker key on your Microsoft account, however the numbers does not allow you to proceed? We'll keep an eye out for your response. Thanks.
@ Thank you for your swift reply . This is my own personal computer that I bought in September my little brother being a tech genius that he is helped me with the problem. I really feel like you need to tell people about bit locker because I didn’t even know it was on my computer. There was no information about it. If I didn’t have a smart phone to log into the website on there or didn’t have any help. I would still be stuck.
Thanks for keeping us updated. Your input matters to us. Good to know that your brother was able to assist you. Can you confirm if you now have access to your device and your Bitlocker key worked? To give you some insight, feel free to check the item under "How was bitlocker activated on my device" in this article: msft.it/6054Wm1Pj Keep us in the loop.
Hello again. We hope you're doing good today. We're here to check if you still need assistance with your BitLocker key concern. This follow-up message is to make sure that you are now able to use your device. We don't want any issues left behind, let us know if you need additional help. Have a great day ahead!
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/6003WUXIU Thank you for your time, and we hope that you have a great day!
Hi, Krishna! Glad you reached out to us. It appears that you're having an issue finding your BitLocker key. We understand the urgency of this matter, especially your work is being affected. We're here to help. May I ask for more details for us to isolate the issue: • Which build and version of Windows do you currently have? • Can you please copy, then paste here the error message you're getting? • Are you using a Personal or Company supplied device? • To avoid repeating the same steps, what exact troubleshooting steps have you done so far? We'll wait for your response.
Hope you're doing good today, Tim! We haven't heard from you since our last message. Feel free to contact us if you need further assistance with BitLocker key. Have a wonderful day, and stay safe!
Hello there! Apologies for the delayed response. We understand your concern regarding accessing your school account to retrieve your BitLocker key. We recognize the importance of receiving timely assistance, and we're here to help. As this is a school-issued account, have you tried reaching out to your school administrator regarding your access? We'll await your reply.
Hello there! We haven't received a response from you yet. Do you still need assistance accessing your account? Please let us know, and we'll be here to help you promptly. Best regards.
Hello, there. Thank you for reaching out to us. We have seen that you are having issue with the BitLocker key on your Windows PC. We feel that importance of resolving the issue, and we're here to assist you. Just to clarify, are you using a personal, work or business provided computer? Also, please send us a screenshot of the exact error on Twitter via @MicrosoftHelps for further assistance. We will wait for your reply.
Hello again! We hope you’re doing great upon receiving this follow-up message. We want to ensure that you were assisted accordingly, and we're just checking if you still need help as we haven’t heard back from you. Feel free to get back to us if in any case you still need assistance. Have a great day!
Hi there! Thanks for reaching out. We understand that you need assistance as you can't access your account. Rest assured we are here to assist with the issue. To start with, we’d like to clarify the following information: 1. Do you have other security information (secondary email) associated on the account? 2. Does your account have two-step verification? 3. When was the last time you successfully log in to the account? 4. Do you still remember your password for the account? (Please do not give out your password. Microsoft will never ask for it.) 5. What message are you getting when you log in here: msft.it/60529lZmi? (Please send us a screenshot of it. This will help us provide the appropriate steps for it) 6. May we confirm if you have already filled out the Account Recovery form (msft.it/60539lZmc)? We'll wait for your reply.
Hi there! How are you doing? It appears that we haven't received a reply from you yet. We're hoping that you're Microsoft account concern is already addressed. If it's the opposite, then don't hesitate to reply to us with the answers to our previous inquiries so that we can provide further assistance. Thanks again, and have a great day.
Hi there! We've noticed your comment. It appears that you need assistance with the Bitlocker Recovery Key. We know how important it is for you to get this sorted out, and we'll do our best to help. Could you please provide more details about your concern so we can address it accordingly? We'll keep an eye on your response.
Hi, there! We hope you are doing fine. Just a quick follow-up, do you still need further assistance with the BitLocker issue you are having? We'll always be here if you still need help. Take care!
You're welcome! Looks like you've successfully sorted out the problem. If you have any more questions or need assistance in the future, don't hesitate to reach out. Have a great day!
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/6006WHx0y Thank you for your time, and we hope that you have a great day!
Hi, Laura. Your comment about the BitLocker recovery key not working caught our attention, and we're sorry for not answering sooner. Allow us to help you unlock your computer. For us to determine the best solution for you, we'd like to clarify the following: 1. Where did you find your BitLocker recovery key? 2. Are you getting any error messages after entering your BitLocker recovery key? 3. What other troubleshooting steps have you tried so far to unlock your PC? This will help us focus on the things you haven't tried yet. We'll wait for your reply.
Hi, Laura! We haven't heard back from you. Hope you are doing well. Just a quick follow-up if you need further assistance with your BitLocker Recovery key. Feel free to send us a message again if you need further assistance. Thank you and have a great day!
Hey mu important data to on my pc and its asking me for the bitlocker pass but i never enabled it how to get out of this situation. My data is very important pls provide some solution. Called microsoft but not good response from their.
How's it going? We saw your comment about your Windows device that was locked by BitLocker, and we thank you for your effort in contacting our Phone Support. We understand how important it is to recover your data, and rest assured that we'll do our best to help you out. To better understand your concern, allow us to ask a few questions: 1. Can you still remember the Windows version are you using? 2. When and where did you purchase your Windows license? 3. Was your Windows license came preinstalled on your PC, or was purchased separately? 4. What troubleshooting steps have you tried so far? (To avoid repeating the same steps you already tried) We look forward to your response.
@MicrosoftCustomerSupport It's going terrible. I bought it from Amazon with preinstalled window 11. Never enabled bitlocker never means never. Contacted your support team also they told to see mails to find key but nothing is their I can see just my laptop. Got an update and it just caused this whole issue.
Thanks for sharing the information we requested. Let's continue to sort this out For your reference, Windows will require a BitLocker recovery key when it detects a possible unauthorized attempt to access the data. This extra step is a security precaution intended to keep your data safe and secure. This can also happen if you make changes in hardware, firmware, or software that BitLocker cannot distinguish from a possible attack. In these cases, BitLocker may require the extra security of the recovery key even if the user is the authorized owner of the device. This is to be certain that the person trying to unlock the data is authorized. There are hints on the screen that you can use to help recover your recovery key. You can try the following methods to retrieve your BitLocker recovery key: 1. If you have a Microsoft account, you may be able to find your recovery key by logging into your account on another device and going to this link: msft.it/6015indPB. If the device was set up or BitLocker was turned on by someone else, the recovery key may be in that person’s Microsoft account. 2. If you printed your recovery key when you activated BitLocker, you may be able to find it among your important papers related to your computer. 3. If you saved the key as a text file on a USB flash drive, plug the drive into your locked PC and follow the instructions. 4. If your device is connected to a domain, ask your system administrator for your recovery key. For reference on the above information provided, you can also visit this support article: msft.it/6016indP8. We hope this helps you recover your data.
Thank you for your efforts in trying all the suggested methods. Unfortunately, none of them have worked. We will explore other alternatives. You mentioned that the device was purchased from Amazon. Have you tried reaching out to them to see if they have a copy of the BitLocker key for your device? We look forward to your reply.
Im trying access my recovery key, from my account, but it says "Try a different URL We don’t have anything to show you at this link. Try searching for what you want, instead".
Hi, Nicole! Glad you reached out to us. We understand that you're having an issue accessing your BitLocker Recovery key from your Microsoft account. We appreciate that you've brought this to our attention and sharing us the error message. Our Engineers are already aware of the said issue and currently working on a fix. Rest assured that they're doing their best to get this taken cared of the soonest possible time. Thank you for your patience and understanding.
We understand that you want to know when this will get fixed and you'be been waiting for this to get sorted out. Please know that we don't have the time frame yet since our engineers are still working to fix this. Your continued patience and understanding are greatly appreciated. Have a good one.
Hi, Ayesha. Thanks for reaching out. We understand that when you try to access the BitLocker website, you're getting an error message. This is a currently known issue, but don't worry, our engineers are already working to resolve this issue. For now, here are the workarounds you can do: Please take note that you should try following them in order, and if the first one doesn't work, proceed to the next one: 1. Try accessing the recovery key at msft.it/60599gPSV. 2. Try accessing the link on a different device, such as a phone, laptop, or desktop. 3. Try accessing the link on different browsers like Chrome, Edge, etc. 4. We suggest waiting 24-58 hours and trying again because of possible Microsoft Account Server issues. 5. Try to connect to a different internet connection, like mobile data. Should you have other Microsoft-related concerns, you know where to find us. Your patience and understanding are highly appreciated.
@@MicrosoftCustomerSupport I have already tried all of your suggestions none of them worked. I have been trying to open the website since two days but it isn't working. Please do it fast
Thank you for following the workarounds that we have shared. Rest assured that our engineers are doing their best to have it sorted out as quickly as possible. In the meantime, we suggest checking the website from time to time. Thank you for understanding. We are always here to support and assist with all Microsoft products and services.
We appreciate your response. As of the moment, our engineers are still working on the issue. Rest assured, it will be fixed, but we cannot provide an exact date. Your patience and understanding are highly appreciated
Hi there! Let sort this out. We see that you have a concern in accessing your computer due to BitLocker. We need to gather additional details in order to isolate the issue and to determine the right solution. Please provide the following information: * Are you getting the BitLocker prompt when you open the device? * Have you made any changes on your device prior to this issue, such as installing an update or software? * Do you own the device, or was it company-provided? * Have you already tried the steps on how to find the BitLocker key? We'll wait for your response.
Every time I open up my computer, it shows me bit locker and I can’t even use it because I don’t even know what it is because I didn’t even know it had one and I just got the computer
Thanks for sharing the details. We are committed to protecting the data on your drive and keeping your sensitive information secure. If BitLocker detects unauthorized access or hardware changes, it will prevent access to the drive. Without the recovery key, access to the drive is impossible. Please check your Microsoft account again or any other accounts you might have. You might also find the key on a printout or a flash drive. Note that Microsoft cannot provide or recreate a lost BitLocker key. If you cannot locate the recovery key, you will need to reset your device, which will remove all your files. For more details, see: msft.it/6057oYuAz. Should there be anything else that we can assist you with, feel free to message us back. Have a great day!
Hi there! Your issue with Windows caught our attention, and we'd like to apologize for not responding sooner. We understand that it is currently stuck, which is not the experience we want you to have. Rest assured that we'll do our best to help. Allow us to take a closer look, so we can assist you accordingly and effectively. 1. Can you confirm if you're encountering a BitLocker issue wherein you're being asked for a BitLocker recovery key? 2. May we know the version of Windows that you have? 3. Have you made any recent changes to your device prior to the issue? 4. What troubleshooting steps have you taken so far? This will help us avoid repeating the same methods. We'll wait for your reply.
@@MicrosoftCustomerSupport Thank you for your assistance, I luckily managed to find the admin if the computer who then gave me the bitlocker recovery key, but thank you for your help. :)
We're glad to hear that you were able to find the admin, who gave you the BitLocker recovery key. If you have any other Microsoft-related concern, just to let you know that you are always welcome to contact us, and we'll be glad to help, Have a great day!
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60069gMSK Thank you for your time, and we hope that you have a great day!
So when I ordered my laptop from Dell Website it came with Windows 11 installed already. Does that mean the person who installed Windows 11 has the recovery key? I don't have an account associated with my laptop.
Hi there. Thanks for reaching out to us. We understand that you have concern on where you can get the Windows recovery key as you ordered a laptop from Dell website. We'll do our best to further check on your concern. Since the Windows 11 is pre-installed, the store where you process the purchase should share you the Windows recovery key. We hope that the information we shared holds good. Let us know if you have further questions.
@@MicrosoftCustomerSupport Where would the recovery key be if I may ask? I checked the online receipt & it doesn't say anything about a Windows account nor a recovery key.
Please know that a Windows recovery key is a 48-digit code that is used to unlock a device that has been encrypted with BitLocker, a device encryption feature of Windows. There are different ways where you can locate the Windows recovery such as to your Microsoft account, on a print-out, on a USB flash drive, etc. See this link for your reference: support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6#:~:text=In%20your%20Microsoft%20account%3A%20Sign%20in%20to%20your,For%20more%2C%20see%20Device%20encryption%20in%20Windows%2010. If you can't find the Windows recovery key, please confirm if you already tried to reach out the store where you purchase the device or the manufacturer of your laptop? We'll wait on our response.
Hi again. How are you? We hope that this message finds you well. This message is a quick follow-up to know if there is anything we missed, or if you still have questions left unanswered related on how you can find the Windows recovery key. We sincerely hope you get back to us, so we can utilize all our available resources in helping you if you still have questions or need further assistance. Keep safe and stay healthy.
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60049X1Wu Thank you for your time, and we hope that you have a great day!
Whoever thought of this bright idea deserves to be fired
It's so secure...it's stupid
infuriatingly effecient
So true
Curious, what is your issue with it?
Damn skippy.
Totally agreed.
I have very important files in my HP Laptop and they will be gone forever.
I can't find the Bitlocker key because Windows was already installed in the laptop when I bought it on Best Buy. They don't have it neither. Whoever in Microsoft have think this was a smart idea... (lock off everything after an update)... should receive a Gold medal for stupidity.
What you should do is run your files through a decryption algorithm, and then once you get your files switch to linux
😂
Same problem . Did you find a solution?
Facing the same issue…any solution .@@ahmadaskar3360
@@helloworld145
Linux is shit bro
Not for office users
How do you expect me to see what my recovery key is when I can't even login to my laptop.. Like huh
😂😂
"You guys _have_ phone's rIgHt??!?" - That one fucker on the Diablo team.
Enter your Microsoft for another computer
OP, how did you post this comment?
On another device I'm assuming.
Now use that device to discover that the key isn't under the account you thought it was.
Then go through all the stages of grief and loss.
Now embrace Linux life.
I never install that program 🥹
Absolute garbage if we’re being completely honest. Just had to factory reset my PC and now will have to manually reinstall and reactivate every app I was using. Forget the countless important files I for sure lost due to a Windows update fault.
How about getting the user to be aware of this security key and to have them save it somewhere when they FIRST set up their device instead of them being unable to locate something they never set up themselves to begin with.
and looking around online, this exact issue has been around as early as /018 from what I could find.
Unbelievable
It's done on purpose to make people buy new laptops
How do you reset it, every time I try it tells me I need to ‘unlock the drive’. I don’t mind loosing the files as I do everything on the cloud/online but can’t even access the start page let alone internet on this laptop
@@angelr4740 you encrypted system drive c????
Welcome to the Windows 11 experience! Where updating the OS leads to reformatting the computer! Amazing.
😁
Why would you update to W 11 when literally every IT specialiat says that it's garbage?
@@AitchTeeEl Every IT specialist DOES NOT say that it's garbage. Are you even in IT yourself? Because such a statement makes me think you are just parroting some random statements you've heard in the zeitgeist or on a random reddit page.
@@AitchTeeElit's not by choice. It forces you to do it
who asked MS to enable this bitlocker without user's permission... Just for this , MS does not deserve to be the #1 company when so many users are struggling by their nonsense security
Did you also got effected by this very recently like I have been bro?? Any luck on it or you had to format it all again . Please take the pain of replying
@@TheTsotsobe I am affected by this shit right now.
they are motherfucker they lock my all 8 drives i am freelancer and now i don't have access on my own drives.
Same here, how to get rid of it?
Completely useless….got an exam tomorrow and I’m locked out of my laptop which had all my notes.
Asking for some useless bit locker key which I never even turned on or heard of….went to the Microsoft account connected to my laptop says there’s no bit locker key. Thank you Microsoft for helping in failing me in my exam
Did you find the key when you checked again? The same is happening to me so I am not sure if it’s a common issue
@@atomicguitar1108Same happened to me what should I do
may be you didnt sign in your microsoft account
@@tech-explorer4180microsoft doesn't send you the verification code when you ask for it
Yikes!!
Well done Microsoft. This would be a brilliant idea if the verification code you send to verify that the Microsoft account I'm already logged in to actually sent to the email address with which I logged into Microsoft with in the first place. Genius!
You don't receive your verification code either?
@Liitebulb I used my second gamil to get the verification code as I didn't get any verification code on my first gmail
hey Microsoft, the bit-locker screen is appeared on my PC, but i can't reach the sites you have indicated, it always responds as not available page. if I can't load the page how can I get the key?
Before you ask, it's my personal account and it requires the "myrecoverykey" page. Also, all the links you have send in this comment section are down. Can you please remove this feature or at least make it optional, because this is really wasting so much of our time here.
With the best regards.
Don’t worry. Microsoft will not reply back to this😂
I have the same issue
lol. I just had to format my Dell XPS 13 b/c of this same issue 😂. Lost all kinds of valuable info . Should have gotten a MacBook and I will never purchase any other windows computer or anything windows at all! Horrible company since bill gates sold it.
Buddy putting this in a TH-cam comment section is like the least optimal way of making MICROSOFT see it, the company known to not listen to their consumers at all
you'd need to make a petition, get about a million signatures, write a letter to them everyday, and have a divine intervention to be able to get them to do jack shit about it.
Entering the bitlocker key in Windows recovery just says it can't unlock the drive. Third time bitlocker has locked me out on three separate computers.
Im never buying a Microsoft related product again
ME TOO! THEY ARE THE WORST THIS RECOVERY KEY TOOK 24 HOURS OF MY LIFE
@@aleenamary3039 help I'm going through this right now, how did u do it ?
Delete this feature please 😸👍
I CAN’T ACCESS MY PC !? I never setup this bitlocker key I was using windows 10, how can you do this. This is the most stupid thing I have ever seen
Why is this even a thing
Why would you do this. Why didn’t you Atleast give us a BitLocker key before forcing us to input one
EXACTLY
Right
What if you are unable to get the bitlocker recovery key at all?
Ya gotta reformat the drive, not even sure you could get into in safe mode. Forgot my password and MS says it's not the recovery key for this drive which is strange because it's the only external drive I have encrypted with bitlocker. I opened it in 2020 but have no idea what the password is now
You lose everything
You’re genuinely fucked
You hope you paid MS for one drive and they have a copy of all your files.
Isn't cloud services fun!
I cannot find where my code is stored 😭
I thought the bitlocker thing was a scam or hack. this video helped calm me down
Microsoft won’t help you get the key but they will gladly give it to law enforcement to be used against you
Classic Microsoft just got hit with this shit a day ago and oh boy I heckin love windows locking me out of my system when I did not ask for this feature 😂
What a dumb design, I have a university account and when checking it's data, the recovery key is nowhere to be found, while the university tells me that they do not manage our accounts and don't have our keys, as such now my only option is to lose all of my important studies, assignments and school documents all because of this stupid design. Whoever thought of this security measure should be fired, the moment I get enough money I am leaving Microsoft.
To recap, if you can't boot into windows and you don't have your recovery key, wipe the hard drive and lose all of your data.
It won't even let me do that smh stupid Microsoft man
Hi, there! Thank you for reaching us out. We're sorry to hear that the troubleshooting steps shown did not work for you. Allow us to help. To take a closer look at your concern, can you please tell us more specifically what happened? Did you encounter any error?
We'll wait for your response.
Hi, there! We haven't heard back from you. Hope you are doing well. Just a quick follow up in answering those questions above so that we can better isolate your concern. Feel free to send us a message again if you need further assistance. Thank you and have a great day!
@@MicrosoftCustomerSupportHe isnt responding but I would like to steal his spotlight. My device needs the recovery key from me, but I can't find it even in my microsoft account. Its really frustrating. Thank you for any hell
@MicrosoftCustomerSupport
Hello there! My daughter has a brand new HP device and by pass setting up the recovery key. Apparently, there was some kind of automatic update and now it’s asking for a bit recovery key which she does not have. Please advise on how to get pass the recovery key prompt when a recovery key was never set up? Thanks
The solution is to not use Bitlocker.
it comes preinstalled and no one ever tells you to disable it. Not even the google search "why does windows 11 suck" mention bitlocker.... so we're forced to make love to our prison inmates
It’s automatically on
Turn it off @@george8481
I don't even know what the hell that is until it locked me out of my personal computer lol... 😢
@@zxcv8145 if it is a pc just buy a new driver.. you’ll lose all your data on it though
I am never purchasing a windows PC AGAIN! You guys DONT CARE
That's for sure.....😊
I have been trying so many things to get past the Bitlocker screen. I even went into cmd and used the command to search for my recovery password, however all it shows is my ID and that is it. I got this computer not too long ago, and now I need it more than ever for school. Is there a way I can be given a password or am I just stuck this way?
Hi there.
Thanks for reaching out to us. We understand that you need help to retrieve the BitLocker key to get access on your device. Please know that we really appreciate your efforts when you tried steps/ways to address this concern. We'll do our best to further check on your concern.
For us to determine the right solution and recommendation, please confirm the following information:
* Have you tried checking ways to find your device BitLocker key through the information on our available article: support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6?
* Are you using a device that you owned or provide by your school or work admin?
* Have you tried to reach out to your device manufacturer and coordinate the issue that you are encountering?
Do come back with the required information, and we would be glad to assist you.
Hi there! How are you doing? Do you still need assistance w/ your BitLocker key concern? If so, let us know and don't forget to answer the previous questions we asked. We're always here to provide assistance. - Liza
@@MicrosoftCustomerSupportHi Liza,my issue still persists and I am really screwed up as I have some important work assignments stored in it. And I guess some 10 odd days back,I updated the system and suddenly it automatically pops up about bitlocker about which I hardly know a thing. Can you please assist me. I don't even remember about the microsoft account details honestly speaking.
I am unable toh start my laptop windows 11 because it's asking for bitlocker recovery key.
To get my recovery key, I do not remember my Microsoft account password.
I tried lots of times to do forget password, but it didn't work. I made that account at the time of installation windows and never used it after that.
So what should I do? pls help it's urgent
Did you ever get help ? My old phone number is on my account and they are trying to send me a code there to verify no one can help me on chat and no Lindt in the phone
@@suchacreation SAD
Just select "forgot password" and make a new one to get into your Microsoft account.
@@gsyoung54he already tried that
I entered the recovery key and presses continue, but it returns to the bitlocker screen again.
Did you get any solution?
@@matildatirkey9589 no, I have a single hard disk so I had to format the hard and install windows again 😓
Exactly, it's a scam
@@matildatirkey9589 unfortunately no, I had to wipe out the entire disk and lose all my data.
i smell a class action on the horizon
The court laptops are bricked... lol
as a tech guy I am absolutely appalled that this was activated automatically for normal users without asking where to save the key 😂😂 like what the fuck? This is setting sail for fail right off the bat. Why would the average user know wtf bitlocker is, let alone enable it, then not save the key? Not everyone uses or wants a Microsoft account... what a disaster. From an enterprise POV BitLocker is awesome and easy to manage. From the typical user POV BitLocker is just a timebomb for you to lose all your data 😂😂 insane
Very helpful presentation, went right to it! Thanks so much.
Hi,
I am not able to solve bit locker problem. I have checked in my ms account .. it is bsowing me "No BitLocker recovery key found for this device" .. but my laptop is asking me bitlocker recovery key ...
Same😡
Same here, the funiest security system
So i cant update my mother board when the version is 4 years old because of a code that i dont know
I am promising on my dead grandmother that the first thing i would do after i resolve this is removing bitlocker from my every possible windows device.
Its not just frustrating, its literally dumbest idea to do something like this. Security of information is important but more important is the keep in mind about human error.
I know that I kept the recovery key, but where, that i dont know. For normal user those do nothing, they won't have any problem right now. But when device gets old, and need to do boot up, then it might mess up, if bitlocker key was change in sometime.
Now probably i need to delete all my data, though it was only few months old device. I had some data tranfered into it. Thanks god i have backup.
Hatts off really... I had this issue and i called my IT guy. He said if you dont remember the key then your data will be lost and new windows will be installed. I watched this video and i had the key. Thanks a lot. This video is really helpful.
We got the key and it does not work. Wtf are you guys doing?
I love that my recovery is linked to my college account I graduated from YEARS ago and don’t have access to
I can't access my computer without my Bitlocker key. When I access my Microsoft account to recover the key, the page has an error with a melting popsicle saying to try again later.
What can I do?
Hi, Carito! Glad you reached out to us. It appears that you can't access the BitLocker Recovery key as it's not loading on your Microsoft account. We understand the urgency of this matter, especially you can't access your computer. We'll do our best to help.
We suggest that you try clearing cache and cookies or use a different browser to check if the same issue will occur. If yes, please try checking your recovery key via OneDrive: msft.it/6058iXDYA.
Let us know how it goes.
Hi again, Carito.
We hope this follow-up message finds you well. We want to ensure we have assisted you accordingly regarding your concern about accessing the Microsoft account recovery page to recover the key.
We would like to inform you that our engineers are aware of this issue, and they are still working to fix this. There is no time frame provided when this get fixed, but rest assured that they are doing their best to sort this out.
We hope for your understanding and patience in this kind of situation. Have a good one.
The same thing has just happened to me!
@notchlorophyll Try cleaning/making space your ONEDRIVE. Then try again later in the day.
You might have access to your Microsoft account after this.
I haven’t got access to my university email I used what can I do? My laptop is brand new
if you can't access your recovery key and a melting ice cream shows up, delete some files from your full one drive
I have no recollection of creating a bitlocker encryption, and recently my laptop had to replace C drive to a bigger storage and now my D drive with all my important documents is locked and needs a Bitlocker Recovery key. I followed the steps in this video but the page shows an error and told me “to try a different link”. I have already tried using multiple devices to access my Bitlocker key, but still does not work. This feature is very inconvenient to non tech-savvy people like myself and I am desperate to find any solution to this issue.
Hello, Aisha. Thanks for reaching out, and we understand that you're being asked for BitLocker Recovery key to access your documents. We also appreciate your efforts in trying to find your BitLocker key. We know how important it is to get this sorted out, and we'll do our best to help.
For us to further assist you accordingly, please provide the following details:
1. Are you using a personal or company-provided laptop?
2. May we know the exact message you're getting when you access your D drive?
3. If you're using a personal device, can you please tell us where you purchased it? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller?
We'll wait for your reply.
@@MicrosoftCustomerSupport
1. Personal laptop
2. “Enter the 48-digit recovery key to unlock this drive”
3. Bought it at a legit retail store
Thanks for providing us with these details. To set your proper expectations, we don't have the back door to recreate or give another BitLocker key, as it is a unique password that can be used to unlock your system.
With that, may we confirm if you already tried to find your BitLocker key by following this helpful article: msft.it/60549CKpj? Also, may we know the make and model of your device?
We'll be here for your update.
Hi there, Aisha. Hope you're doing great. We're just checking if you're able to find your BitLocker key. If you still need further assistance, don't hesitate to send us a message. We'll be glad to help.
Stay healthy and have a great day ahead!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60049hYo4
Thank you for your time, and we hope that you have a great day!
It looks like you (MS) might still be monitoring this TH-cam post. I have a Surface Pro X tablet that I was updating with Windows updates. Some Windows update seems to have activated Bitlocker. The blue screen clearly shows the Recovery Key ID passcode (764FD703-4606-4DE3-85B6-1661E3DAA285), but neither of my MS Accounts (both Regular and Admin) show this Device despite it being connected to my Organization. I understand that the Recovery Key ID can be used to link to the unique recovery key, but I cannot find any MS links to a page that you can enter the Recovery Key ID. Why show us a Recovery Key ID when it cannot be used to recover the Bitlocker Recovery Key?
I am definitely switching to MacBook soon
@@Theonlyway1445 Birlocker is Very Faulty Macos FileVault Still Worksp
When i try to look at my recovery key, it says You don't have any BitLocker recovery keys uploaded to your Microsoft account. Help
Hi. Thank you for reaching out. We understand that you are having issues accessing your BitLocker key and that you are getting an error message that you don't have any BitLocker recovery keys uploaded to your Microsoft account. We are more than happy to help you with this. We would like to ask if you have other Microsoft accounts. Also, can you remember saving your BitLocker key to other files? Please access this link: msft.it/60529IrG0 to help you find your BitLocker key in Windows.
We'll be here for your update.
@@MicrosoftCustomerSupport My sister also put her account on the laptop before mine. Does this mean the key is in her account automatically or she has to retrieve it?
Thank you for the response.
We appreciate your patience and understanding for this matter. Just to clarify, are you using a personal, school or work device?
You've mentioned that you've wanted to know if the BitLocker key is in your sister's account. To see if the key is associated on her account, please use this link: msft.it/60519Idul. The link will help you check if the BitLocker key is stored on your sister's account.
Furthermore, have you tried following the steps form the link we've provided? If you have, can you tell us what happened?
We'll wait for your reply.
Hi there. We have not heard back from you. We're just checking in to ensure that the BitLocker recovery key concern has been resolved by checking your sister's account. Do you still need our assistance? Feel free to message us if you have other questions.
I got the code from her microsoft account.Thank you!@@MicrosoftCustomerSupport
Love ur content. Love what you all do. You can tell how passionate you are about the cause and you help so many people. I share your content as much as I can to get the word out. Thank you to you and your entire 𝗛𝗼𝗻𝗲𝘀𝘁𝘆𝗯𝗮𝘀𝗲𝘁𝗲𝗰𝗵 I work with senior citizens. I was speaking to an elderly woman and I was telling her about you. I pulled up one of your videos to play after we watched your video together we learn how to prevent it!!!
Thanks, I can’t do anything now because of BitLocker. Also, it won’t let me reset my $1000 gaming laptop. Whoever came up with this idea should be kicked out.
They should be sent to Gitmo and never heard from again. FuCK!
That was really helpful. Thank you.
Please help me. I have tried booting my computer but it is locked. I checked the BitLocker keys and none of them works (there is 3 of them).
Also the displayed recovery key ID does not match any one in that page, as well as the date displayed in the drive label; it is more recent than any date of the keys in the page.
Please help me I need to use my computer urgently.
Edit: Trying the most recent one, it loads for a bit then says "Failed to unlock with this recovery key"
Thank you for reaching out to us! We understand that your device is locked with BitLocker and the keys you have are not being accepted. We're here to guide you the best we can.
To proceed, we need to verify a few details.
1. Do you remember when you set up BitLocker for this device?
2. Do you see the BitLocker key for this device when you check your Microsoft Account?
3. If the keys you have are not being accepted, do you have a different Microsoft Account you might have used?
Stay safe!
Good day! We're making a quick follow-up to know if you still need our help? If yes, please get back to us anytime so we can continue the support. Take care!
@@MicrosoftCustomerSupport Hello Microsoft! Thank you much for your followup. The problem is resolved now. Best regards.
Awesome! We're glad to know that everything is now fine on your end. If you need additional assistance, feel free to contact us again. Stay safe!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60085MVPk
Thank you for your time, and we hope that you have a great day!
thank you so much . This video helped me so much.
The annoying part. My number is accurate yet Microsoft won’t send the verification code
Same I don’t know why this issue is happening
@@ronitgummadi9167 I’ve had to completely wipe windows off my laptop and it won’t let me reinstall it
Microsoft account issue.. you need to reset your account security
God bless whoever made this tutorial, i almost had a panic attack since i recently got this laptop
no se podria hacer el video en castellano (español) para que mas gente pueda saber como hacerlo gracias
It seems I'm facing the same issue as many others. The problem lies in the page to locate the recovery key not working; I encounter the same difficulty as everyone else.
I attempted to use the link provided in the tutorial and accessed it from multiple devices, but the issue appears to be on Microsoft's side. It seems this problem has persisted for months, as indicated by several comments. Consequently, attempting to access the video tutorial won't be effective due to the ongoing issue. Are you guys at microsoft sure your engineers are "working" on the problem? Since to me it dosen't seem like it.
Hi, there. I apologize for the delayed response and for any inconvenience you've experienced while trying to access the tutorial. Are you experiencing issues with Bitlocker Recovery? If yes, could you provide us the details of your concern, so we can help you accordingly?
*Are you using a personal or company device?
*What exact message are you getting?
*Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement.
*How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller?
We’ll wait for your reply. Have a good day.
@@MicrosoftCustomerSupport I was experiencing issues with your website that had my Bitlocker key. It seems to be up now and got my recovery key. However, looking at the comments the website being down seems like a common occurrence, so there's still a clear issue here. Before you ask, no I did not go to a different website I just refreshed the one I was on after a day. And yes it was a personal account.
It's good to know that you were able to access your BitLocker key. We'll take note of your feedback and we understand your sentiments on this matter. If you have other concerns, we're just a message away.
Good day! How are you? We made this follow-up to make sure that you were assisted accordingly with your Windows concern. Don't hesitate to reach out if you still need our assistance. Have a great day!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6006cz3Ca
Thank you for your time, and we hope that you have a great day!
Try to log into your msn account when it takes hours for a verifcation code to come through
Does it come at all?
@FC-hj9ub I gave up, hopeless.
Thinking about going linux, Windows keeps getting worse.
Wow Microsoft it took me over 2 hours just to get your damn bitlocker unlocked
How are you to get to the Bitlocker recovery key when your laptop will not get past the Bitlocker screen?
Hi there! Let's sort this out. We noticed your comment about the BitLocker concern, and we're more than happy to help. If you can't get past the BitLocker screen, you can still get the recovery code from different location. We need to gather additional details in order to isolate the issue and to determine the right solution. Please provide the following information:
* Are you using a personal or company device?
* Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement.
* How did you obtain your device? Was it bought from an OEM or secondhand from a retailer or reseller.
We'll wait for your response.
Good day! Hope you're doing great! Just following up with your BitLocker concern. We're committed to working with you to address your concerns, and we want to know if you still need further assistance with this. The system will tag this case as closed, but no worries as this will automatically be reopened when we receive a response from you. Keep safe and have a great day!
Load office 365 on new computer this shit happens. Looking at Apple and Chrome book now
Hello Microsoft I have done all the things and everything and now it’s telling me I have to wait 30 day for a new security code I can’t wait that long please what should I do
@ahmad gold hey i just toke my laptop to a guy and he resetted my laptop i lost my data but i remember all my passwords so its like i lost nothin dont wait for 30 day cus its not whorth it
@@dulexfriedchickenhow?
Hello, when i put the key (from my Microsoft account) it gives me “Failed to unlock with this recovery key”. What should I do ??
Hi there! We've seen your comment, and we'd like to help you with your BitLocker concern. You've mentioned that when you put the key from your account it says that, “Failed to unlock with this recovery key”. In this case, kindly double-check if you'll be able to find your recovery key on your Microsoft account using this link instead: msft.it/60595o7gN. We also suggest that you refer to this article for further details on how to find your BitLocker key: msft.it/60505o7g4.
We look forward to your reply.
Same message “Failed to unlock with this recovery key” ☹️
Our apologies for not getting back to you sooner. We just want to confirm, may we know if you have the option to skip the drive on your BitLocker screen? Your BitLocker recovery key is a unique 48-digit numerical password that can be used to unlock your system. Aside from your Microsoft account, there are several places that your recovery key may be, depending on the type of sign-in to Windows.
The following are the only places where a key can be located.
* Saved to a Microsoft Account (MSA)
* Saved to Azure AD
* Saved to Active Directory
* Printed (physically or in a pdf)
* Saved to a file
We hope that everything will be sorted out the soonest. Feel free to get back to us.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60095satL
Thank you for your time, and we hope that you have a great day!
It only stop the owner using the device...
I have received 2 microsoft recovery keys of 2 drives which one should I input
What if you didn’t know about a Bitlocker recovery and you followed the instructions to go to Microsoft and for some reason the page for the bitlocker recovery won't load in
Hello, there! Your comment caught our attention, and we can see that you need assistance accessing the Bitlocker recovery page. Since you have us here, we'll do our best to assist you.
For us to determine the right solution and recommendation, may we know if you are also experiencing this issue when using other browsers? Did you encounter any errors?
Please let us know.
@MicrosoftCustomerSupport yeah every time I click on the bitlocker recovery page it says something went wrong and I have to wait or if it doesn't work I have to contact and the thing is my parents don't know how to help either
Got it. May we confirm if this is the link: msft.it/6058ilFag you’re trying to access to locate the BitLocker recovery key? Aside from accessing them using another browser, have you tried accessing them using another device and network connection to check if you’ll get the same error?
We’ll keep an eye out for your response.
@@MicrosoftCustomerSupport yeah by using my phone
We apologize for the delayed response. Thank you for this confirmation. May we ask if you encountered the same issue using another browser or device?
We're looking forward to your response.
Has anyone found a solution to this? I have some very important documents locked and because of BitLocker issue I am unable to access it. I have tried these steps but the page displays error.
Hi, Eram. We appreciate you in taking the time to reach out. We understand that you need assistance with Windows BitLocker.
It's always our pleasure to assist you. Allow us to check your concern further:
1. Are you unable to access your BitLocker key through your account?
2. What error do you see on your computer?
3. Have you tried any steps to troubleshoot the issue?
4. Which Windows version are you using?
5. Can you tell us the exact build and version of your Windows device? You can check this by pressing the Windows + R key on your keyboard > type Winver > press Enter.
We'll wait for your reply.
My device is locked and asks for a BitLocker key. I have tried getting my key through Microsoft Account but it shows an error saying “something happened wait for some time if the issue persists then contact us”. I have contacted customer support but issue was not resolved and they suggested to wait more even after days the issue is not resolved. The data inside my system is very important and I need access to it asap. Please give suggestions to resolve this issue on an urgent basis@@MicrosoftCustomerSupport
I am using Windows 11@@MicrosoftCustomerSupport
Thank you for the information. Since you’ve contacted customer support, may we ask what troubleshooting steps you’ve taken? To make sure that we do not repeat any steps.
We’ll be waiting for your reply.
We have tried to find the key in Microsoft account through different different internet servers so network issue was not a problem, they also checked if my one drive was active and I had stable network, after confirming on these we again checked for key in my Microsoft account and it still showed the same error page saying “something happened……”@@MicrosoftCustomerSupport
What about when you have your recovery key but it still doesn't work?
Microsoft can you please help me 😭. Just tell me what option I selected to store the key. I do not remember. I will send through any of my details u need to find this out.
Thank you for reaching out to us! We understand that you would like to know the options where to locate a BitLocker Recovery key. We're here to guide you the best we can.
To proceed, we need to verify a few details.
1. Can you tell us what message you get when you turn on your device? Does it show any advice on where you can locate your BitLocker recovery key?
2. Do you remember setting up or enabling BitLocker for your device? If yes, are you still using the same Microsoft Account used to set up the device?
3. Did you already try to visit this link: msft.it/6053efvxF and follow its recommendations to locate your BitLocker recovery key?
We will be expecting your reply. Keep safe!
Hello again! We hope you’re doing great upon receiving this follow-up message.
We want to ensure that you were assisted accordingly, and we're just checking if you still need help as we haven’t heard back from you. Feel free to get back to us if in any case you still need assistance. Have a great day!
I never found the key. Stupid bitlocker setup
I had my lenovo laptop repaired onsite by lenovo support and the technician said that I needed to log into my windows account to obtain the recovery key. Because I could not obtain the recovery I ended up factory resetting my laptop with the help from lenovo support. After this I now log into my laptop with my user account and also have signed into my windows account on it (also have microsoft o365 for home membership). If i log into my microsoft account under devices I can see my laptop is registered but when I look under bitlocker recovery key there isn't any key available. Wondering why this if I need to upgrade my laptop spec and recovery key is required after a change how would I obtain it?
Hello! We understand that you are wondering where your BitLocker recovery key might be located. Rest assured that we do our best to assist you with this. When you looked for the BitLocker recovery key, was it this link: msft.it/6056oGyMi?
Also When BitLocker is set up, it often prompts you to save the recovery key to a USB drive, print it out, or save it as a file. Check any USB drives or printed documents you might have. Please keep us updated.
Hi, it says that I don't have any bitlocker keys associated with my account. As mentioned I can see my laptop as a device in my microsoft account. It is W10 home edition
Got that. Thank you for the information provided. Allow us to further assist you in locating your BitLocker Key.
There are several places where your recovery key might be, depending on the choice that was made when activating BitLocker. For more information, please visit this link: msft.it/6055oGrGZ.
We would also like to know what is the exact error message you're getting when it asked you to input your BitLocker key? This will help us identify what other possible solution can we provide.
We'll wait for your response.
Hello again! We just want to follow up regarding your issue on where your BitLocker recovery key might be located. We would just like to know if you still need any further assistance with after we provided links on how to locate your Bitlocker? And if you do, feel free to message us. Have a nice day!
@@MicrosoftCustomerSupport I have checked those links and there isn't anyway of finding the recovery key.
I have my keys backed up on usb and on my Microsoft account, but I think a hacker cloned my boot drive as the device id doesn’t match . How can I fix this?
What is that, on my Microsoft account is not showing any recovery key. Its said that recovery key dont exist. What should i do now?
Hi, there. We saw your message about having issues finding your BitLocker recovery key. Since you have us here, allow us to check this for you.
For us to be on the same page, can you confirm if you tried to locate your BitLocker recovery key by checking the steps here:
msft.it/6052YIY1E ?
Also, are you having issues with your device? If so, can you share with us the exact error message you are getting?
We'll wait for your reply.
Hello again. We hope you're doing good today. We're here to check if you still need assistance with your Bitlocker concern. Do you still need help? Let us know, and we'll be glad to assist you.
I've not been able to access my laptop for 3 days currently with Microsoft support and been there for many hours and now have to buy a thumb drive just to access the laptop because of this stupid thing.
Big middle finger for microsoft🖕🖕
Hi, my laptop got locked after bios update. I tried to get bit locker code in microsoft account but I am not received any otp to sing in microsoft account...Please help
Hi, Rajkumar! Thanks for reaching out to us regarding you being unable to retrieve your BitLocker code. We know how important it is for you to gain access to your device especially if you have urgent work to do. Allow us to help!
To make sure we provide accurate recommendation to your query, may we ask you to answer the following questions:
1. May we confirm what version of Windows are you currently running in your system?
2. Are you getting any error message when logging in to your Microsoft account? If you can send us a screenshot of the error, that would be most helpful.
3. You mentioned you're not getting any OTP to sign in. Do you have access to the security information currently link to your account?
4. May we know what you have done so far to fix the issue? This is for us to avoid providing redundant steps that you have tried already.
Answering these questions will help us get a better insight on the issue. We look forward to your response. Have a great day and stay safe!
Hello again. We have not heard back from you. We're just checking in to see if you still need assistance. Feel free to message us back if you have further questions.
All the best.
@@MicrosoftCustomerSupport Just for confirmation, My number is active and received other message. Just microsoft otp not coming
@@MicrosoftCustomerSupport @Microsoft Helps Hi I have tried many times to access the bitlocker in microsoft account but I am not getting any otp to my mobile number. I have informed microsoft team also by phone call, but no help from there side. I am faced huge issue. Please take my complain as serious note...
@@MicrosoftCustomerSupportwhere we can send the message?
Can you find out which email account is linked to biltlocker ?
Hi there! We'll do our best to help you figure out the account that your BitLocker key is associated with.
For security purposes, the BitLocker key can only be accessed by the account owner after a full account authentication, and we don't have access to that information in this support channel.
In case you have several Microsoft accounts and you're unsure which account has your BitLocker key, here's the link for the BitLocker recovery key page on your account where you can sign in to check: msft.it/60565EWUg.
For reference, you can also check this article for more tips on finding your BitLocker key: msft.it/60575EWU9.
Let us know how it goes.
How is it going?
We sent this follow-up to ensure that we provide the information you need where you find and recover your BitLocker Recovery key. If you still have questions about this concern, please don't hesitate to message us again to continue working on this.
We hope you have a good day ahead, and stay safe.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60055H8WW
Thank you for your time, and we hope that you have a great day!
This worked for me. Thanks! Makes sense why an MS account is required.
My windows show "it looks like windows didn't load correctly" It is showing like this since I edited the system app on registry editor app.😢
Please help my laptop is new 🙏
I didn't received any code when I want try log in...tried many times...now what can I do?
Hello there, Sanowar. Thank you for bringing this issue to our attention. We appreciate your patience and effort in this matter, as the wait for the code will undoubtedly test your patience, and we are certain that this is not the experience we want you to have. Let's see what we can do together to solve this.
Your response was directed to our post about locating your BitLocker recovery key, which can be linked to one of your email accounts (personal, work, or school) and used when the device is first set up. You mentioned that you didn't receive any code when attempting to log in; does this mean that the account you're trying to access requires a security code to be sent to one of your security information, such as your recovery email address or phone number, in order for you to log in successfully?
If this is the case, the server's verification message may be delayed due to poor network reception, the carrier's network being unavailable, or an intermittent internet connection. To best assist you, we'd like to confirm the following information:
1. Which option you've selected to receive a code? Is it your registered recovery email address or mobile number/phone number?
2. Were you able to ensure that you selected an accessible piece of security information or entered it correctly when required in order to receive a security code?
3. Is the @accountprotection.microsoft.com domain already marked as a trusted sender (if you used your recovery email address to receive a code), and is the Microsoft sender not blocked to your mobile number (if you chose to receive your code via text message)?
4. Have you checked to see if the device you access your security information has a stable internet connection or signal reception to receive your code?
We'll wait for your response. Thank you. -Gen
Hi again, Sanowar. How's it going? Just checking in as we haven't heard any updates from you regarding your Microsoft account. We are here to continue to assist you if you still needed as our goal is to resolve your concern. If you do, please get back to us with the required information which we've asked previously.
We'll keep monitoring this case and wait for your update. Good day, and stay safe. -Gen
@@MicrosoftCustomerSupportstill tried but on one working.. I didn’t understand what is the main problem. Not for bitlocker key..I Didn't get. any verification code in my Microsoft account
No one working
i made the stupid decision of updating my laptop just for it to bootup with a bitlocker on my screen :/ i dont have a school or work account, ive used my personal account to find a recovery key, but nothing was there
what's the point? most major governments already read it while windows installed
What if I need the recovery to format my device? 😐
Hi there! We noticed your comment about the BitLocker key, and we're more than happy to help. Please share with us your experience and concern with BitLocker so that we can come up with a solution and recommendation. We'll wait for your response.
We haven't heard from you for a while now. We would like to know if you are still having issues with your device. If so, please send us more details about the issue that you are having with. All the best!
help! I bought a secondhand laptop and someone else is logged in. I tried the factory reset and using my key id but it does not match since the original owner is still logged in and it’s probably their recovery key id listed. How do I factory reset the laptop since I now have ownership? Ps I do not have contact w the original owner.
Thanks for reaching out to us, Coco!
We understand that you're trying to find the BitLocker key for your pre-loved laptop, as you're unable to sign in since the previous owners account is still on it.
We'd like to let you know that BitLocker key for a device is usually associated to the owners Microsoft account. The option to find the key is through a printout that was given by the retailer on where it was originally purchased. You may also check out this link for more information on finding your BitLocker recovery key in Windows: msft.it/60519MdM7.
Keep us posted.
Hope you're doing good today, Coco! We haven't heard from you since our last message and this is just a quick follow up.
We want to ensure that your issue finding the BitLocker recovery key has been resolved after following the steps from the article we've shared. Are you still having issues?
Feel free to contact us if you need further assistance. Have a wonderful day, and stay safe!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/600993iYB
Thank you for your time, and we hope that you have a great day!
Mines keep saying try a different url
Thanks & i got my bitlocker recovery your video verry saporting
Après le redémarrage ça me demande une clé de récupération et je n’arrive pas à l’obtenir
I lost my bitlocker recovery key of drive D. how to open that Partition.I need your Help please solve this problem. And my Microsoft Account shows this account is blocked if I log in to Microsoft. Thank You!
Hi! Thank you for reaching out, and we apologize for the delayed response. We understand that you need assistance to open your D drive as you lost the BitLocker recovery key, and you're having an issue logging into your Microsoft account as it got blocked. Rest assured that we'll do our best to help.
To give you some insight, Windows will require a BitLocker recovery key when it detects an insecure condition that may be an unauthorized attempt to access data on the drive. This extra step is a security precaution intended to keep the data safe and secure. Some changes in hardware, firmware, or software can affect the secure boot process, triggering BitLocker Device Encryption to lock, protecting the device, and prompting the customer for a decryption key. We'd like to take a closer look into this, so we can assist you accordingly.
• Is it a company or personal device?
• Were you asked a BitLocker key when you turn on your device or open your D drive?
• Any changes made to the device before the issue started?
• Which Windows version is installed on your device?
• How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or pre-owned from a retailer or reseller?
• Regarding your Microsoft account where your BitLocker key might be saved, can you type in the exact error message showing that it's blocked?
• Do you have any security information linked to the account, such as a phone number or email address? Do you still have access to them?
• Is two-step verification enabled?
• May we know if you have already tried filling out the account recovery form? If yes, what was the result? This will help us focus on things that he hasn't tried yet.
We'll wait for your response.
Good day! How are you? Just following up with your BitLocker concern. Did everything work out? We're committed to working with you to address your concerns, and we want to make sure that you were assisted accordingly before the system archive this case. Please feel free to get back to us if you still need further assistance with this. The system will tag this case as closed, but no worries as this will automatically be reopened when we receive a response from you. Keep safe and have a great day!
Hey Microsoft it says on Microsoft website that "something went wrong" while accessing keys please help.
Hello there. Thanks for commenting, and apologies for the delayed response. We understand that you are experiencing an error message "something went wrong" when accessing the Microsoft website to get your BitLocker key. Apologies for the inconvenience, as we know how important it is to have your BitLocker recovery keys. Our engineers are already aware of this issue and rest assured that they are working diligently to resolve the issue as soon as possible. You can try accessing the site again after 24-48 hours. For now, you can try these workarounds. Please take note that you should try following them in order, and if the first one doesn't work, proceed to the next one:
1. Try accessing the recovery key at msft.it/60529gi1O.
2. Try accessing the link on a different device, such as a phone, laptop, or desktop.
3. Try accessing the link on different browsers like Chrome, Edge, etc.
4. Try to connect to a different internet connection, like mobile data.
We appreciate your patience and understanding.
I tried to find the recovery key and I did but after writing it several times it just said wrong key
Hi, there. Thanks for commenting, and we apologize for the late response. It seems that you're having an issue with your BitLocker recovery key, as you are getting a message that it is not correct after entering it. Your efforts in trying to address this concern are truly appreciated, and we'll do our best to help you.
For insight, a BitLocker recovery key is a unique 48-digit numerical password that can be used to unlock your system if BitLocker is otherwise unable to confirm for certain that the attempt to access the system drive is authorized. Allow us to take a closer look at this matter, so we can assist you accordingly and effectively.
1. What Windows version are you currently using? (Windows 10 or Windows 11)
2. Are you using a personal or company device?
3. If personal, how did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller?
4. Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement.
5. Are you seeing the "Skip this drive" option at the right bottom of the corner when asking to enter your BitLocker recovery key?
We'll be here for your reply.
Hello there! We hope you're doing well. We haven't received any feedback from you thus far, and we would like to check if you still require any support regarding your BitLocker recovery key. Please feel free to share the following details we recently asked for, and we will be there to assist you.
Best regards.
I have already logged into my Microsoft account and I see my device linked. But when I enter the link to see my Bitlocker ID. The URL doesn't load and just says there's a problem. Help me Microsoft!
Hi! Thank you for reaching out to us. We understand that you need help with your Microsoft account and with Bitlocker ID since the URL doesn't load and it's showing that there's a problem. We know how important it is for you to get this fixed; no worries, we are here to help.
To isolate your concern, we will ask a few questions:
1. Since when are you having issues with Bitlocker ID?
2. Can you send us a screenshot of the error you encountered?
3. Have you tried to use a different browser or try to use InPrivate/Incognito to check the link?
We will wait for your reply. Cathy
Hello. We hope today is going well for you. We would want to inquire again to confirm that we were able to help you as needed. We're hoping that everything has been resolved.
Please don't hesitate to contact us again at your earliest convenience if you require any extra help. Have a wonderful day! -Ken
I don't know how could i now get the bitlocker recovery key...9 months ago i bought the new laptop and making microsoft acount on it..after some days it showed up to enter recovery key but unfortunately I don't remember my account 😢
Hi, there. Thanks for reaching out. We understand that you have a problem with your BitLocker recovery, and we’re here to help you, as we know how important it is. For us to isolate and provide the appropriate options to help you, please allow us to ask some questions:
1. Are you using a personal or company device?
2. What exact message are you getting?
3. Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement.
4: How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller?
We’re looking forward to your reply.
Hello there, Muneeza! We are doing a follow-up on your case regarding your Bitlocker concern. As we haven't heard back from you, please let us know if you still wish to continue the assistance. Just simply send us a message, and we'll be assisting you. We'll be waiting for your response.
i didn't find key in website and i asked my IT at work, they said they didn't have a key. How i should do next??
Hello, Suppatai.
We got your comment. We understand that you are trying to recover your BitLocker recovery key for system access, and you have checked the website and even reached out to your IT at work, but they didn't have the key. We truly appreciate your effort in trying to recover it. Let us look into this, and we'll do our best to help.
For your reference, Windows will require a BitLocker recovery key when it detects a possible unauthorized attempt to access the data. This extra step is a security precaution intended to keep your data safe and secure. This can also happen if you make changes in hardware, firmware, or software that BitLocker cannot distinguish from a possible attack. In these cases, BitLocker may require the extra security of the recovery key even if the user is the authorized owner of the device. This is to be certain that the person trying to unlock the data is authorized.
We'll ask a few questions to diagnose this.
1. Are you using a personal or company device?
2. What exact message are you getting?
3. Have you made any changes to the device before having the issue? Such as a BIOS update or hardware replacement.
4. How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller?
We'll keep an eye on your response.
Hope you're doing good today, Suppatai! We haven't heard from you since our last message.
We want to ensure that your issue with BitLocker recovery key has been addressed as we asked you questions for us to isolate and provide appropriate resolution. Are you still having issues?
Feel free to contact us if you need further assistance. Have a wonderful day, and stay safe!
I signed in my microsoft acc and did like your video but it said that No BitLocker recovery key found for this device. CAN You help me and tell me what to do
Hi, Lyly! We apologize for our late response. We saw in your comment that there was no BitLocker key when you signed in to your Microsoft account. Rest assured that we'll do our best to help you.
We'd like to know more about this so we can address all your concerns. Please answer the following questions to help us isolate the issue further:
1. Is this a personal or company device?
2. What is the exact error message you are getting?
3. Were there any changes made before you got the issue? Like a BIOS update or hardware replacement.
We'll wait for your reply.
Hi there! We're hoping that your Microsoft account concern is already resolved since we didn't hear back from you. If in case it's the opposite, then don't hesitate to let us know so that we can help you out further. Thanks, and have a great ahead.
I’m now cut out of my computer. It’s coming up with this bitlocker key recovery and when I go into my on my Microsoft profile it’s not even the same frigging number . It keeps on telling me the digits don’t add up. I was literally just in the middle of doing my presentation. I’m so angry
Hi there, Rudy. We saw your comment that your device suddenly prompted you to enter a Bitlocker key. We know how you need to resolve this as soon as possible, so you can complete your presentation. Allow us to help the best way we can.
For your reference, Windows will require a BitLocker recovery key when it detects a possible unauthorized attempt to access the data. This extra step is a security precaution intended to keep your data safe and secure. This can also happen if you make changes in hardware, firmware, or software that BitLocker cannot distinguish from a possible attack. In these cases, BitLocker may require the extra security of the recovery key even if the user is the authorized owner of the device. This is to be certain that the person trying to unlock the data is authorized.
Please answer these questions to help us determine the appropriate resolution.
1. Are you using a personal or company provided device?
2. Have you made any changes to the device prior to having the issue?
3. How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller?
4. Can you describe or provide the error you see on the page where it asks for a Bitlocker code?
5. Just to confirm, you located the bitlocker key on your Microsoft account, however the numbers does not allow you to proceed?
We'll keep an eye out for your response. Thanks.
@ Thank you for your swift reply . This is my own personal computer that I bought in September my little brother being a tech genius that he is helped me with the problem.
I really feel like you need to tell people about bit locker because I didn’t even know it was on my computer. There was no information about it. If I didn’t have a smart phone to log into the website on there or didn’t have any help. I would still be stuck.
Thanks for keeping us updated. Your input matters to us.
Good to know that your brother was able to assist you. Can you confirm if you now have access to your device and your Bitlocker key worked?
To give you some insight, feel free to check the item under "How was bitlocker activated on my device" in this article: msft.it/6054Wm1Pj
Keep us in the loop.
Hello again. We hope you're doing good today. We're here to check if you still need assistance with your BitLocker key concern. This follow-up message is to make sure that you are now able to use your device. We don't want any issues left behind, let us know if you need additional help. Have a great day ahead!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6003WUXIU
Thank you for your time, and we hope that you have a great day!
Pls give bitlocker recovery key. So how to search recovery key we forgot our Microsoft id ?
It says try a different url , my laptop is in this situation from past 3 days and I have a lot of work to do please find me a way
Hi, Krishna! Glad you reached out to us. It appears that you're having an issue finding your BitLocker key. We understand the urgency of this matter, especially your work is being affected. We're here to help.
May I ask for more details for us to isolate the issue:
• Which build and version of Windows do you currently have?
• Can you please copy, then paste here the error message you're getting?
• Are you using a Personal or Company supplied device?
• To avoid repeating the same steps, what exact troubleshooting steps have you done so far?
We'll wait for your response.
Hope you're doing good today, Tim! We haven't heard from you since our last message. Feel free to contact us if you need further assistance with BitLocker key.
Have a wonderful day, and stay safe!
I can't remember my email from my old school and I can't log in and get my recorvery key. What should I do?
Hello there! Apologies for the delayed response. We understand your concern regarding accessing your school account to retrieve your BitLocker key. We recognize the importance of receiving timely assistance, and we're here to help.
As this is a school-issued account, have you tried reaching out to your school administrator regarding your access? We'll await your reply.
Hello there! We haven't received a response from you yet. Do you still need assistance accessing your account? Please let us know, and we'll be here to help you promptly.
Best regards.
Bonsoir le disc D dde mon ordinateur est verouiller par un cod bitloker je ne sais pas comment faire
@MicrosoftCustomerSupport My computer is off at work and I can't do any work - can you help with bit recovery?
Hello, there. Thank you for reaching out to us.
We have seen that you are having issue with the BitLocker key on your Windows PC. We feel that importance of resolving the issue, and we're here to assist you.
Just to clarify, are you using a personal, work or business provided computer?
Also, please send us a screenshot of the exact error on Twitter via @MicrosoftHelps for further assistance.
We will wait for your reply.
Hello again! We hope you’re doing great upon receiving this follow-up message.
We want to ensure that you were assisted accordingly, and we're just checking if you still need help as we haven’t heard back from you. Feel free to get back to us if in any case you still need assistance. Have a great day!
Yi just bought a new laptop, i cam't log in into Microsoft account, the old sim was bought from another country can't get that message....
Hi there! Thanks for reaching out. We understand that you need assistance as you can't access your account. Rest assured we are here to assist with the issue. To start with, we’d like to clarify the following information:
1. Do you have other security information (secondary email) associated on the account?
2. Does your account have two-step verification?
3. When was the last time you successfully log in to the account?
4. Do you still remember your password for the account? (Please do not give out your password. Microsoft will never ask for it.)
5. What message are you getting when you log in here: msft.it/60529lZmi? (Please send us a screenshot of it. This will help us provide the appropriate steps for it)
6. May we confirm if you have already filled out the Account Recovery form (msft.it/60539lZmc)?
We'll wait for your reply.
Hi there! How are you doing? It appears that we haven't received a reply from you yet. We're hoping that you're Microsoft account concern is already addressed. If it's the opposite, then don't hesitate to reply to us with the answers to our previous inquiries so that we can provide further assistance. Thanks again, and have a great day.
I need help on mine. Mine keeps saying it’s right, but it failed.
Hi there! We've noticed your comment. It appears that you need assistance with the Bitlocker Recovery Key. We know how important it is for you to get this sorted out, and we'll do our best to help. Could you please provide more details about your concern so we can address it accordingly?
We'll keep an eye on your response.
Hi, there! We hope you are doing fine. Just a quick follow-up, do you still need further assistance with the BitLocker issue you are having? We'll always be here if you still need help. Take care!
@@MicrosoftCustomerSupport thank you I got it
You're welcome! Looks like you've successfully sorted out the problem. If you have any more questions or need assistance in the future, don't hesitate to reach out. Have a great day!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6006WHx0y
Thank you for your time, and we hope that you have a great day!
Found bit recovery attached to the pc that I use and yet it still will not unlock....what next?
Hi, Laura. Your comment about the BitLocker recovery key not working caught our attention, and we're sorry for not answering sooner. Allow us to help you unlock your computer.
For us to determine the best solution for you, we'd like to clarify the following:
1. Where did you find your BitLocker recovery key?
2. Are you getting any error messages after entering your BitLocker recovery key?
3. What other troubleshooting steps have you tried so far to unlock your PC? This will help us focus on the things you haven't tried yet.
We'll wait for your reply.
Hi, Laura! We haven't heard back from you. Hope you are doing well. Just a quick follow-up if you need further assistance with your BitLocker Recovery key. Feel free to send us a message again if you need further assistance. Thank you and have a great day!
Hey mu important data to on my pc and its asking me for the bitlocker pass but i never enabled it how to get out of this situation. My data is very important pls provide some solution.
Called microsoft but not good response from their.
How's it going? We saw your comment about your Windows device that was locked by BitLocker, and we thank you for your effort in contacting our Phone Support. We understand how important it is to recover your data, and rest assured that we'll do our best to help you out.
To better understand your concern, allow us to ask a few questions:
1. Can you still remember the Windows version are you using?
2. When and where did you purchase your Windows license?
3. Was your Windows license came preinstalled on your PC, or was purchased separately?
4. What troubleshooting steps have you tried so far? (To avoid repeating the same steps you already tried)
We look forward to your response.
@MicrosoftCustomerSupport
It's going terrible.
I bought it from Amazon with preinstalled window 11.
Never enabled bitlocker never means never.
Contacted your support team also they told to see mails to find key but nothing is their I can see just my laptop.
Got an update and it just caused this whole issue.
Thanks for sharing the information we requested. Let's continue to sort this out
For your reference, Windows will require a BitLocker recovery key when it detects a possible unauthorized attempt to access the data. This extra step is a security precaution intended to keep your data safe and secure. This can also happen if you make changes in hardware, firmware, or software that BitLocker cannot distinguish from a possible attack. In these cases, BitLocker may require the extra security of the recovery key even if the user is the authorized owner of the device. This is to be certain that the person trying to unlock the data is authorized.
There are hints on the screen that you can use to help recover your recovery key. You can try the following methods to retrieve your BitLocker recovery key:
1. If you have a Microsoft account, you may be able to find your recovery key by logging into your account on another device and going to this link: msft.it/6015indPB. If the device was set up or BitLocker was turned on by someone else, the recovery key may be in that person’s Microsoft account.
2. If you printed your recovery key when you activated BitLocker, you may be able to find it among your important papers related to your computer.
3. If you saved the key as a text file on a USB flash drive, plug the drive into your locked PC and follow the instructions.
4. If your device is connected to a domain, ask your system administrator for your recovery key.
For reference on the above information provided, you can also visit this support article: msft.it/6016indP8.
We hope this helps you recover your data.
@MicrosoftCustomerSupport it's not going good. I have tried all the methods still not working.
Thank you for your efforts in trying all the suggested methods. Unfortunately, none of them have worked. We will explore other alternatives.
You mentioned that the device was purchased from Amazon. Have you tried reaching out to them to see if they have a copy of the BitLocker key for your device?
We look forward to your reply.
Im trying access my recovery key, from my account, but it says "Try a different URL
We don’t have anything to show you at this link. Try searching for what you want, instead".
Hi, Nicole! Glad you reached out to us. We understand that you're having an issue accessing your BitLocker Recovery key from your Microsoft account. We appreciate that you've brought this to our attention and sharing us the error message.
Our Engineers are already aware of the said issue and currently working on a fix. Rest assured that they're doing their best to get this taken cared of the soonest possible time.
Thank you for your patience and understanding.
@@MicrosoftCustomerSupport For how long do i need to wait, im so tired of waiting.
We understand that you want to know when this will get fixed and you'be been waiting for this to get sorted out. Please know that we don't have the time frame yet since our engineers are still working to fix this.
Your continued patience and understanding are greatly appreciated. Have a good one.
Hey Microsoft my laptop is asking bitlocker recovery key but when I go to that website it says " sorry something wrong happened " please help me
Hi, Ayesha. Thanks for reaching out. We understand that when you try to access the BitLocker website, you're getting an error message. This is a currently known issue, but don't worry, our engineers are already working to resolve this issue. For now, here are the workarounds you can do: Please take note that you should try following them in order, and if the first one doesn't work, proceed to the next one:
1. Try accessing the recovery key at msft.it/60599gPSV.
2. Try accessing the link on a different device, such as a phone, laptop, or desktop.
3. Try accessing the link on different browsers like Chrome, Edge, etc.
4. We suggest waiting 24-58 hours and trying again because of possible Microsoft Account Server issues.
5. Try to connect to a different internet connection, like mobile data.
Should you have other Microsoft-related concerns, you know where to find us. Your patience and understanding are highly appreciated.
@@MicrosoftCustomerSupport I have already tried all of your suggestions none of them worked. I have been trying to open the website since two days but it isn't working. Please do it fast
Thank you for following the workarounds that we have shared. Rest assured that our engineers are doing their best to have it sorted out as quickly as possible. In the meantime, we suggest checking the website from time to time.
Thank you for understanding. We are always here to support and assist with all Microsoft products and services.
@@MicrosoftCustomerSupport how much more time it will take it has already been 3 days
We appreciate your response. As of the moment, our engineers are still working on the issue. Rest assured, it will be fixed, but we cannot provide an exact date. Your patience and understanding are highly appreciated
How am I supposed to get on that part if I can’t even get on my computer
Hi there! Let sort this out. We see that you have a concern in accessing your computer due to BitLocker. We need to gather additional details in order to isolate the issue and to determine the right solution. Please provide the following information:
* Are you getting the BitLocker prompt when you open the device?
* Have you made any changes on your device prior to this issue, such as installing an update or software?
* Do you own the device, or was it company-provided?
* Have you already tried the steps on how to find the BitLocker key?
We'll wait for your response.
Every time I open up my computer, it shows me bit locker and I can’t even use it because I don’t even know what it is because I didn’t even know it had one and I just got the computer
And it says to go search it up, but I can’t search it up because of the bitlocker
Thanks for sharing the details. We are committed to protecting the data on your drive and keeping your sensitive information secure. If BitLocker detects unauthorized access or hardware changes, it will prevent access to the drive. Without the recovery key, access to the drive is impossible.
Please check your Microsoft account again or any other accounts you might have. You might also find the key on a printout or a flash drive. Note that Microsoft cannot provide or recreate a lost BitLocker key. If you cannot locate the recovery key, you will need to reset your device, which will remove all your files. For more details, see: msft.it/6057oYuAz.
Should there be anything else that we can assist you with, feel free to message us back. Have a great day!
I hope both sides of your pillow are warm tonight
My favorite Os USED to be windows thanks windows, now im stuck with a useless 8gb ram i5 laptop. Truly innovative technology.
Hi there! Your issue with Windows caught our attention, and we'd like to apologize for not responding sooner.
We understand that it is currently stuck, which is not the experience we want you to have. Rest assured that we'll do our best to help.
Allow us to take a closer look, so we can assist you accordingly and effectively.
1. Can you confirm if you're encountering a BitLocker issue wherein you're being asked for a BitLocker recovery key?
2. May we know the version of Windows that you have?
3. Have you made any recent changes to your device prior to the issue?
4. What troubleshooting steps have you taken so far? This will help us avoid repeating the same methods.
We'll wait for your reply.
@@MicrosoftCustomerSupport Thank you for your assistance, I luckily managed to find the admin if the computer who then gave me the bitlocker recovery key, but thank you for your help. :)
We're glad to hear that you were able to find the admin, who gave you the BitLocker recovery key. If you have any other Microsoft-related concern, just to let you know that you are always welcome to contact us, and we'll be glad to help, Have a great day!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60069gMSK
Thank you for your time, and we hope that you have a great day!
So when I ordered my laptop from Dell Website it came with Windows 11 installed already. Does that mean the person who installed Windows 11 has the recovery key? I don't have an account associated with my laptop.
Hi there.
Thanks for reaching out to us. We understand that you have concern on where you can get the Windows recovery key as you ordered a laptop from Dell website. We'll do our best to further check on your concern.
Since the Windows 11 is pre-installed, the store where you process the purchase should share you the Windows recovery key.
We hope that the information we shared holds good.
Let us know if you have further questions.
@@MicrosoftCustomerSupport Where would the recovery key be if I may ask? I checked the online receipt & it doesn't say anything about a Windows account nor a recovery key.
Please know that a Windows recovery key is a 48-digit code that is used to unlock a device that has been encrypted with BitLocker, a device encryption feature of Windows. There are different ways where you can locate the Windows recovery such as to your Microsoft account, on a print-out, on a USB flash drive, etc. See this link for your reference: support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6#:~:text=In%20your%20Microsoft%20account%3A%20Sign%20in%20to%20your,For%20more%2C%20see%20Device%20encryption%20in%20Windows%2010.
If you can't find the Windows recovery key, please confirm if you already tried to reach out the store where you purchase the device or the manufacturer of your laptop?
We'll wait on our response.
Hi again.
How are you? We hope that this message finds you well. This message is a quick follow-up to know if there is anything we missed, or if you still have questions left unanswered related on how you can find the Windows recovery key.
We sincerely hope you get back to us, so we can utilize all our available resources in helping you if you still have questions or need further assistance. Keep safe and stay healthy.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60049X1Wu
Thank you for your time, and we hope that you have a great day!