Customer Service // POP #4 (JustBricks)

Part out podcast episode 4 featuring Ben from JustBricks/JB's Brick Kiln
Wanna be a guest on POP? Fill out this form: docs.google.co...
My BrickLink Store: store.bricklin...
My BrickOwl Store: dnabrix.bricko...
Nicky's BrickLink Store: store.bricklin...
Nicky's BrickOwl Store: store.brickowl...
JB's BrickLink Store: store.bricklin...
JB's TH-cam Channel: / @jbsbrickkiln9254
Just A Brick In The Bucket Discord: / discord

[@tomemh]

Is this available as an actual podcast anywhere? Thanks!

[@DavidWestDNABrix]

Not at the moment, will be sure to let you know if or when it does become one.

[@davidaupperle2220]

I had some horse bardings that were fairly expensive but didn't check the clips on both sides -_- I immediately emailed the customer and explained that I could either send them as they were if they still wanted them or I would simply refund the whole order. I gave the full refund but will probably relist them with comments about the clips.

[@DavidWestDNABrix]

Oh no! Hopefully you can still get something out of them!

[@davidaupperle2220]

@@DavidWestDNABrix I hope so! But if not I’ll set them aside and try to figure out something else. Hope your store is still growing quickly!

[@DavidWestDNABrix]

@@davidaupperle2220 It has been, going to upload the 100,000 part of the year tomorrow, on pace for my goal of uploading one million parts in 2022!

[@davidaupperle2220]

@@DavidWestDNABrix I'll be following!

[@sampowers9954]

You should NEVER be giving refunds without proof. 80% of the time when an item is "missing" it is really just someone who is trying to get free stuff. I let people know that even if they are in the 20% of people who legitimately have an item missing it all balances out in the end because that missing part probably ended up as an extra part in someone else's order. I NEVER get messages telling me that I sent a customer too many parts and that they would like to give me a partial refund.

[@DavidWestDNABrix]

It is possible, I would just rather spend the $1.50 or whatever to refund and and leave a good experience for the buyer to come back again. I just do not think Bricklink buyers are looking for "free" 1x2 black bricks etc...