As someone who is majoring in hotel management, this is a fantastic video to learn from. None of the hairs or dirt are acceptable and it is apparent that housekeeping is not performing room cleaning the way they should be. I give you lots of credit for handling the situation the way you did and I sure hope that this goose chase resulted in a comped room. No excuse for making guests run around at midnight to almost half-a-dozen rooms. Seemed as though staff was pretty professional about handling it (other than the shift change issue).. Excellent video (as always)!
Glad you enjoyed! This was a shocking experience, especially in a mid-tier limited service hotel like this one. Management never made any attempt to reach out, and I didn't receive any sort of discount. Not even an apology.
Terrible customer service. Much of the reason some of these smaller chains cannot make it - after all it is a business of providing excellent hospitality.. (-:
I would have walked out the door and headed over to the Hyatt Regency across the street........This place doesn't need business until they clean it up a bit...........amazing court yard tho .
Glad to see you wrote a review on TripAdvisor. I hope you linked this video in the review so potential guests can see your exact experience and avoid this hotel at all costs.
+WindowSeatFlyer It's amazing to me how the tone of reviews is still so positive. They still have a 4-star average. I've stayed in places with a 2-star average that were cleaner than this.
@@TheElevatorChannel I really think that the reviews are fake. I’ve seen documentary’s about A auto repairs shop in Canada that is creating fake accounts and doing it
These people have (or should have) done school. It's not to the customer to teach how to do the service, there is a big industry entirely commited to this.
unfortunately in older failing hotels like this, most of the employees just shrug their shoulders and don't care no matter how much you complain....they just want your money
Well, that's one hotel I shal strike off my list for my trip to Atlanta in the Fall. What a shambles. Love your channel by the way. Especially the hotel reviews and train and 'plane segments.
Wow! I wouldn't expect that from a 4/5 review on TripAdvisor. Hopefully your video will give that property the kick in the rear it needs to get their property back in shape.
I was just in atlanta Feb 14 - Feb 16. Although this was probably at least $50-$100 more, the Mariott Marquis I stayed at was phenomenal. They were so great, let me stay on the 41 floor which was the highest for normal members, and overall an amazing experience. - edit - in case you were curious because I noticed we stayed the same dates, we paid $209.00 /night but normally its cheaper because we paid extra for a city view.
I would have checked out after the 2nd time. That is totally unacceptable. They probably only have two housekeepers in the whole place and they spend less than 15 min in each room. Gross!
My first time in America was to Atlanta in May 2022 for a convention. I stayed at this hotel for a few nights. The room I stayed in was on the top floor (similar to room #4) and it was okay, not in the greatest/safest of locations but for what I needed, it was fine. The mini fridge leaked on me and I was woken up one night by gunshots. I had breakfast included but it wasn't anything I was expecting and it didn't look appetizing. The staff were all friendly, but I wouldn't be enough for me to return to this hotel
Gordon Ramsay or Anthony Melchorri (Hotel Impossible) needs to get to this hotel pronto! Anthony would love this more than Gordon! :) I am sharing this to Anthony's facebook
Lancaster, PA, visit the Lancaster Family Inn. It has had 3 restaurants open then close in 2 years. It just recently was reopened after the health department shut it down twice. The websites reservation system is broken, you have to book from Expedia or something like that. Reviews state that the receptionist warns against staying, and only around 2/110 rooms are occupied nightly.
I went to a hotel in Bathurst Australia and it was much was than this. It was called the family hotel and was placed above a bar. The facilities were to be shared (toilet, shower, etc) The rooms were miniscule You can imagine the rest...
that is truly unacceptable. how can they not change the sheets that is just sad how hard is it not to change the sheets after every guess. cleanliness in the bathroom is not acceptable. Particularly I know better than that because I'm a custodian who works for the Board of Education for 9 years and I do like 4 bathrooms everyday and I keep it really extra clean. When it comes to do the bathrooms I'm into detail when it comes to that. I spend a lot of time doing the bathrooms. So to me that's why I love my job and I take pride of what I do because at my job the Number 1 rule is the kids so they don't get sick from germs and residue and mildew. I don't know what kind of housekeeping that they have but to me their not doing their job like they just don't care. They need a new housekeeping staff who can do their job right. someone who cleans the way it should it be clean, THE RIGHT WAY. Cutting Corners is UNACCEPTABLE. Their Should be no Excuses why it's not being cleaned. They Need to get into some kind of routine in order to make it a better place and to make it happen for their guess when they come to stay.
I am so sorry you had a bad experience. I stayed at the Ellis Hotel last year and loved it! This is a small 16 floor business style hotel with private floors (using your keycard) and ladies only floor.
This may seem far fetched, but do you think maybe a foreclosure happened with the previous owner? Nobody dumps that kind of money into someplace and treats it like this. Possibly a new investor got it really cheap from the bank and is running it with zero experience. Either way though, it almost seems that the lower down people want to see the place succeed. Who knows. Your editing was great BTW.
I really can't figure out what happened here. Strangest part for me is the other TripAdvisor reviews. It seems like I'm the only person who doesn't love this place.
Dude let me tell you why the door is warped. That is a perfect example of what a ghetto hotel should have. The metal fire door entrance to your room was warped because; it is a sign that Law Enforcement in the past has broken in that room leaving the door warped permanently from the effort. The room I was in in Hampton Plaza was the exact same way. Dude that place is just a few levels up from the homeless mission. That place is not quite nasty yet but it is fast pushing the meter to the red line on nasty.
What a nightmare. I have gotten to where I only stay at Hilton properties (unless that isn't an option) and even then, I still check TripAdvisor carefully first. There has only been one Hampton Inn that was unacceptable and I got the night comped and HHonors moved me to a Doubletree. It costs a little more but it's worth it to not have to deal with dirty or run down hotels.
I just read your TripAdvisor review BTW. Good job! More recent reviews, starting around the middle of February are equally poor. Of course there are excellent reviews mixed in, but some people are thrilled just to have a bed to sleep in I guess. In reading some of these bad reviews, you can almost pick out the ones that involve the same rooms you were assigned.
@@504RoadTrips I love your videos they are very awesome you're a great hotel review guy. I've been a long time Hotel professional working for Hilton and you get what you pay for this is a non-branded hotel I personally would've left after the second room can't expect much specially in this part of Atlanta
That front desk employee who went up with you sure seemed nice though. Staff just isnt doing a good job cleaning that place. I will say the way it designed part exterior and part interior corridor is unique though. I have always when staying in a hotel preferred to stay in an interior corridor over exterior though.
Nov 2022. Booked 2 rooms. Staff was excellent. (housekeeping notwithstanding because they will not come unless you specifically ask). Location is not as good as they make it out to be. Neighbourhood is a bit sketchy. Rooms are dirty and need updates. Shower is small. Toilet seat was loose. Phones in both rooms had the hand set disconnected and the phone disconnected from the wall plug. Was going to plug it in but the jack was so scuzzy I did not want to touch it. Had to go to the front desk to tell them because I could not call for to tell them there was no coffee or cups in the room. The front desk said that it happens because kids unplug them??? Well, then the staff should plug them back in. Also, the electrical outlet was way overloaded. The "convenience store" had a few bags of chips and a few bottles of soda. The door had gaps in it so large you could see outside and it made the room cold. Free breakfast was actually quite good and the staff there were fantastic. Bottom line, the hotel photos on their website are not what the hotel actually is. We booked from the Ascend Hotel Collection Group website and were very disappointed.
Wow! And here I thought your stay at The Howard Johnson in Virginia was unbeatable. The only positive is the staff and GM of the hotel we are extremely friendly people. Better luck to you next time you head out to Atlanta.
I would have kept the first room and asked housekeeping or the front desk the next morning to clean it all up. Not to mention you said that the bed is the most important part of the room and the bed in the first room was spotless and the 2nd 3rd and 4th room had disguising bed sheets had hair or stains. You could have kept the first room and asked them to clean it up tomorrow morning to solve all those issues and you would have been fine and it wouldn't have been such a bad experience. However you did uncover what this hotel is actually like and I'm sure a lot of people wouldn't have thought it would be that disgusting. Not to mention it's more upscale then typical budget hotel
What? They didn't give you a discount or a refund for your experience? As a former hotel manager, that would have been the first thing you should have been given after the first room!
Surprisingly, I was at the Hilton Downtown Atlanta in November (11/14/21-11/17/21), and let me tell you - while the room was nice, the pillows (like those at the Homewood Suites BWI) sucked as they were deflated. And housekeeping didn't respond to my request on the first night (as they only do Housekeeping on request due to COVID-19), but staff here were really friendly. Next time I will look into the Marriot here as I am also Marriot Bonvoy.
I have to say, after the 2nd room wasn't clean, no less the 3rd and 4th, it would definitely have been acceptable to request a refund and book a stay somewhere else. Especially after the problems continued to pop up in the 4th room, I think you would have been completely justified in at least asking for some compensation after the stay, if not a full refund to book a room at another hotel.
Hard to believe trip advisor ranks this hotel in the middle of the hotel rankings for Atlanta. And honestly I would not have been comfortable having a room on the 1st floor facing an urban street. lol.
+WI Sirens And Elevators I know. Seriously wondering if the other reviewers stayed in the same hotel I did. If it were just 1 room, I'd say that I just got a bad one. But I saw 4...
I've traveled for business weekly for nearly 10 years across the US and Canada. Never have I had an experience this bad. Thanks for documenting so thoroughly.
I really hate to make fun of your experience, but having served in Iraq, I have literately stayed in a cleaner room of a building that earlier in the day I had the Air Force drop a 2,000lb bomb on.
Ive had good lucknwith Holiday Inn express, they cost a bit more but Ive never had any issues (except maybe location in regads to walking to anything) but they have a decent simple complementry breakfast
Have you ever had it where a hotel assigns a room to you that has already been rented out by someone else? I have! NOT A GOOD THING!!!! YOU COULD GET SHOT, OR HURT!!!!
Wow! That's all I can say. I don't travel very much any longer but I've only had to change rooms one time and that was due to sewage backing up in the shower at a Motel 6. I stay in Motel 6 a lot when traveling because I've had pretty good luck with them and they are usually inexpensive.
You could have kept the first room and tell the front desk that the room needs some attention and you would have been fine and it would have been a better stay for you. But really they could do a lot better at keeping up the rooms in the hotel. You are however lucky to get room 224 despite that it was a little dilapidated but it's better that 205
The place, hopefully by now, has hired better building maintenance and housekeepers/room attendants. In addition, after seeing the door on your second room and all the cracks on the ceilings and walls, I suppose there are structural problems.
No wonder that fourth room wasn’t as gross... nobody ever stayed in it since they couldn’t get in due to the key malfunctions! They prob ended up giving previous guests a new room and key before you got them to actually look into it and do something about it.
Holy shit!! Yeah, some hotel there. Obviously, what's really sad about this is that this place has the potential to be a really nice hotel. (With all of the Furniture, Beds ect...) And it seems like they're lacking on the most simplest of things. (i.e: The hair in the bed, the debris/crap in the bathroom ect..) At least the front desk service was good. And I think the mini-pillows is a Best Western thing. (The last one(or two) I was at had them.) Is this worse than the Howard Johnson in Virgina Beach you were at? BTW: "Did somebody wipe their nose on the door" - Ha!, That's great!
Oh wow. Old video....Makes me wonder though, is it a better strategy to deal with it and not request a 2nd room? There's never a guarantee that it will be better, and sometimes (like in this case) it could be worse
Wow, what an ordeal! Some of these faults/issues could be overlooked if they would just bother to clean the rooms properly, but apparently that's too complicated for the staff. Bad hotel, but good video, thanks for sharing your nightmare experience lol.
Surprisingly, the Extended Stay America hotel in CO Springs is even worse, the lobby is tiny and gives off hospital vibes, the cleaning is flawed, the breakfast is a joke, I was disappointed and lied to seeing on the web there was a pool, but there isn't. The rooms need more light, and a bigger size, there is no odor fan in the bathrooms, and the *WORST* part about it all is... the stair rooms. The stair rooms are EXTREMELY dark, with a GIGANTIC echo, it smells of old wet wood mixed with carrots and ranch, and FIRST TIME I went in any of the stair rooms, and I WAS alone, I heard footsteps walking up, in a loud and speedy motion, as if there was some ghost. I cried in fear of it.
+Rodj I actually included his response at the end of the video. Hopefully the renovation inspires them to revisit their housekeeping and maintenance policies.
I read your Tripadvisor review before this video and I knew this was going to bad I feel so bad for you having to switch 3 times and the 4th room wasn't much better and almost had to switch again when that lock was broken this place looks nice at a glance but this is just disgusting they really need to clean better and fix these other matinice issues
This left me dumbfounded. No wonder this isn't a Best Western property anymore. All I can say is, thanks for helping people avoid hellish motels like this one. If I ever travel to Hotlanta, I'll find any other place BUT this one.
+gladfan1989 Such a shame, too. The 50s architecture had a lot of charm, and it seems like they poured a lot of money into renovations some time in the last 10 years. But they failed on cleanliness and maintenance... the absolute basics. This could have easily been a positive review.
I Think Most People Are Only Looking At The Obvious Things And Aren’t Detailed And Just Follow The Star Rating Instead Of Questioning The Small Things That SHOULD Be Observed.
Wow i normally stay at the cheaper hotels also , reminds me of the dump of a Howard Johnson i stayed at once in Michigan or a small Motel near State college PA (somebody in the room above us was obsessed with their shower all night and we kept hearing it turn on non stop). Will be staying at my highest end hotel yet though this sept for PAX west, the Crowne Plaza, and believe it or not with the group rate it is 178/night and a Quality Inn is 189/night and after this i would question what that Quality inn would be like. I just hope i do not see bad thing at that Crowne Plaza, but based on reviews and what other PAX guests have said it should be fine.
I would be very pissed off. I would ask for my money back number 1 and number 2 ask them to book you to another property on their own dime. Man I love Atlanta especially their airport. So if I were to have a long layover I will stay away from the Inn at the Peachtrees.
No mention of compensation for your time? Maybe it was the housekeeping staff that was smoking the green grass of Georgia? I love the key experience, incredible! Worst issue with a key at a motel/inn was being given a key that worked just fine. Problem was that two people were already staying in the room and had gone to bed. That could have been worse if they had decided to shoot me or my Son.
You're right... it is a GoPro. The model he used is the HERO4 Session, which is his standard "Trip Report" camera along with his Handycam. A neat idea for a hidden camera.
"I was sitting in the Inn At The Peachtree Atlanta, GA. I was listening to the air conditioner hum. It went "hmmm, hmmm, hmmm, hmmm, hmmm, hmmm, hmmmm!" Warren Zevon - sort of. 😄😄 Seriously a hotel air conditioner is good white noise.
Juan Carlos Rojas there's a reason for that. The vast majority of people who book that hotel are drugies, for drug deals, and hookers. And because the staff is no questions asked they rate it high.
Had to stay there once....it was the closest to the hospital...where my Dad died...I switched rooms 3times and wound up in the district manager's room.lol
Has this property always been owned by best western. The few best westerns that I have stayed at have been pretty good. But most Best Westerns outside of the US are kept to a higher standard from my experiences.
+Zoraver Singh Best Western actually doesn't own any properties. All are independently owned franchises that need to maintain certain standards. (Those standards are likely why this property no longer has the Best Western name.)
+The Elevator Channel I am familiar with tjat. Best Westerns outside are typi ally 3.5 to 4 star property's so they are kept at an even higher standard. Your experience was unacceptable and they should refund you tour money. I stayed at an embassy suites recently and they took $200 off of our bill for a leaky toilet and a non functioning heater
As someone who is majoring in hotel management, this is a fantastic video to learn from. None of the hairs or dirt are acceptable and it is apparent that housekeeping is not performing room cleaning the way they should be. I give you lots of credit for handling the situation the way you did and I sure hope that this goose chase resulted in a comped room. No excuse for making guests run around at midnight to almost half-a-dozen rooms. Seemed as though staff was pretty professional about handling it (other than the shift change issue).. Excellent video (as always)!
Glad you enjoyed! This was a shocking experience, especially in a mid-tier limited service hotel like this one. Management never made any attempt to reach out, and I didn't receive any sort of discount. Not even an apology.
Terrible customer service. Much of the reason some of these smaller chains cannot make it - after all it is a business of providing excellent hospitality.. (-:
@@TheElevatorChannelYou should have demanded one.
So let me say this you a fool u get what u pay for asswhip lol idiot
@@TheElevatorChannelI’ve been to a much worse hotel in India at Delhi during an airport layover. It’s called The Paramount hotel
I would have walked out the door and headed over to the Hyatt Regency across the street........This place doesn't need business until they clean it up a bit...........amazing court yard tho
.
Brad Best I always stay at the Westin Peachtree Plaza when I'm in Atlanta. Elevators are too fun to ride there!
Yup. Me too. But a good tour setting
* Cigarettes
Should've contacted FOX Television and get Gordon Ramsay to rip the place apart.
*****
Never heard of it.
*****
Figured it might be such. No Gordon Ramsay, I'm sure. :)
Bring the BBC in
Look up the Lancaster Family Inn in Lancaster, PA
Yes
Glad to see you wrote a review on TripAdvisor. I hope you linked this video in the review so potential guests can see your exact experience and avoid this hotel at all costs.
+WindowSeatFlyer It's amazing to me how the tone of reviews is still so positive. They still have a 4-star average. I've stayed in places with a 2-star average that were cleaner than this.
@@TheElevatorChannel I really think that the reviews are fake. I’ve seen documentary’s about A auto repairs shop in Canada that is creating fake accounts and doing it
Sometimes I am embarrassed to complain but if you don't complain or report problems how can a hotel improve the service they provide.
Don't be embarrassed speaking up for yourself. You are the paying customer. It is their job to satisfy you, not your job to satisfy them. :)
These people have (or should have) done school. It's not to the customer to teach how to do the service, there is a big industry entirely commited to this.
unfortunately in older failing hotels like this, most of the employees just shrug their shoulders and don't care no matter how much you complain....they just want your money
Uh, good luck in a rundown hotel lol
Sorry if i came off rude
Well, that's one hotel I shal strike off my list for my trip to Atlanta in the Fall. What a shambles. Love your channel by the way. Especially the hotel reviews and train and 'plane segments.
Maybe keeping the first room would have been a good idea if you’d know what was coming lol
So sorry you had to put up with that. Sounds like the desk people were professional. If I ever stay in Atlanta, I'll stay somewhere else.
Dang! Now I see what you mean! That is truly unacceptable!
+ems318 The place seems so nice on the surface, but the housekeeping issues were out of control. Plus all the other issues...
i think the housekeeping staff aint doing there job
+The Elevator Channel I think the real question is are the general managers actually gonna start improving things or was he covering his butt
Agreed.
I agree 😲😵😶😯😐😷
Wow! I wouldn't expect that from a 4/5 review on TripAdvisor. Hopefully your video will give that property the kick in the rear it needs to get their property back in shape.
I was just in atlanta Feb 14 - Feb 16. Although this was probably at least $50-$100 more, the Mariott Marquis I stayed at was phenomenal. They were so great, let me stay on the 41 floor which was the highest for normal members, and overall an amazing experience. - edit - in case you were curious because I noticed we stayed the same dates, we paid $209.00 /night but normally its cheaper because we paid extra for a city view.
Did you notice that room one did not have a roll in shower even though it was an ADA compliant room?
Does not have to have a roll in shower. Can be an accessible tub. Usually they are 50/50 in hotels.
I would've given up after the fourth room, checked out and went to the Marriott Marquis!
I would have checked out after the 2nd time. That is totally unacceptable. They probably only have two housekeepers in the whole place and they spend less than 15 min in each room. Gross!
I've stayed at the Marriott Marquis a couple times. Friendly staff, great service, clean rooms, etc. Overall a great hotel.
JoshCraver9000 The Marriott Marquis is a lot more expensive than this
I love your reference to Nightmare On Elm Street.
Wow....how did u keep calm. Good vid review
Please tell me you got comped or at least a partial credit for all of that.
My first time in America was to Atlanta in May 2022 for a convention. I stayed at this hotel for a few nights. The room I stayed in was on the top floor (similar to room #4) and it was okay, not in the greatest/safest of locations but for what I needed, it was fine. The mini fridge leaked on me and I was woken up one night by gunshots. I had breakfast included but it wasn't anything I was expecting and it didn't look appetizing. The staff were all friendly, but I wouldn't be enough for me to return to this hotel
Gordon Ramsay or Anthony Melchorri (Hotel Impossible) needs to get to this hotel pronto! Anthony would love this more than Gordon! :) I am sharing this to Anthony's facebook
I read somewhere that changing linens between guests is actually NOT an industry standard for hotels. I wonder how truthful that is.
Lancaster, PA, visit the Lancaster Family Inn. It has had 3 restaurants open then close in 2 years. It just recently was reopened after the health department shut it down twice. The websites reservation system is broken, you have to book from Expedia or something like that.
Reviews state that the receptionist warns against staying, and only around 2/110 rooms are occupied nightly.
I went to a hotel in Bathurst Australia and it was much was than this.
It was called the family hotel and was placed above a bar.
The facilities were to be shared (toilet, shower, etc)
The rooms were miniscule
You can imagine the rest...
that is truly unacceptable. how can they not change the sheets that is just sad how hard is it not to change the sheets after every guess. cleanliness in the bathroom is not acceptable. Particularly I know better than that because I'm a custodian who works for the Board of Education for 9 years and I do like 4 bathrooms everyday and I keep it really extra clean. When it comes to do the bathrooms I'm into detail when it comes to that. I spend a lot of time doing the bathrooms. So to me that's why I love my job and I take pride of what I do because at my job the Number 1 rule is the kids so they don't get sick from germs and residue and mildew. I don't know what kind of housekeeping that they have but to me their not doing their job like they just don't care. They need a new housekeeping staff who can do their job right. someone who cleans the way it should it be clean, THE RIGHT WAY. Cutting Corners is UNACCEPTABLE. Their Should be no Excuses why it's not being cleaned. They Need to get into some kind of routine in order to make it a better place and to make it happen for their guess when they come to stay.
Stay at the Westin Peachtree Plaza next time you’re in Atlanta. May be a bit more pricey but the rooms, views and service are AMAZING.
I am so sorry you had a bad experience. I stayed at the Ellis Hotel last year and loved it! This is a small 16 floor business style hotel with private floors (using your keycard) and ladies only floor.
This may seem far fetched, but do you think maybe a foreclosure happened with the previous owner? Nobody dumps that kind of money into someplace and treats it like this. Possibly a new investor got it really cheap from the bank and is running it with zero experience. Either way though, it almost seems that the lower down people want to see the place succeed. Who knows. Your editing was great BTW.
I really can't figure out what happened here. Strangest part for me is the other TripAdvisor reviews. It seems like I'm the only person who doesn't love this place.
when i was looking for a place in atlanta i saw this place and thought best Western isnt too bad but then chose the red roof inn in Lithonia
Dude let me tell you why the door is warped. That is a perfect example of what a ghetto hotel should have. The metal fire door entrance to your room was warped because; it is a sign that Law Enforcement in the past has broken in that room leaving the door warped permanently from the effort. The room I was in in Hampton Plaza was the exact same way. Dude that place is just a few levels up from the homeless mission. That place is not quite nasty yet but it is fast pushing the meter to the red line on nasty.
Canis Lupus I
Hi Can you Do A Revisit To Anything Improved since You’re Last Visit?
What a nightmare. I have gotten to where I only stay at Hilton properties (unless that isn't an option) and even then, I still check TripAdvisor carefully first. There has only been one Hampton Inn that was unacceptable and I got the night comped and HHonors moved me to a Doubletree. It costs a little more but it's worth it to not have to deal with dirty or run down hotels.
I just read your TripAdvisor review BTW. Good job!
More recent reviews, starting around the middle of February are equally poor. Of course there are excellent reviews mixed in, but some people are thrilled just to have a bed to sleep in I guess.
In reading some of these bad reviews, you can almost pick out the ones that involve the same rooms you were assigned.
@@504RoadTrips I love your videos they are very awesome you're a great hotel review guy. I've been a long time Hotel professional working for Hilton and you get what you pay for this is a non-branded hotel I personally would've left after the second room can't expect much specially in this part of Atlanta
Best Western Plus!? More like Worst Eastern Minus!!
That front desk employee who went up with you sure seemed nice though. Staff just isnt doing a good job cleaning that place. I will say the way it designed part exterior and part interior corridor is unique though. I have always when staying in a hotel preferred to stay in an interior corridor over exterior though.
Excellent review.
Nov 2022. Booked 2 rooms.
Staff was excellent. (housekeeping notwithstanding because they will not come unless you specifically ask).
Location is not as good as they make it out to be. Neighbourhood is a bit sketchy.
Rooms are dirty and need updates. Shower is small. Toilet seat was loose.
Phones in both rooms had the hand set disconnected and the phone disconnected from the wall plug. Was going to plug it in but the jack was so scuzzy I did not want to touch it. Had to go to the front desk to tell them because I could not call for to tell them there was no coffee or cups in the room. The front desk said that it happens because kids unplug them??? Well, then the staff should plug them back in.
Also, the electrical outlet was way overloaded.
The "convenience store" had a few bags of chips and a few bottles of soda.
The door had gaps in it so large you could see outside and it made the room cold.
Free breakfast was actually quite good and the staff there were fantastic.
Bottom line, the hotel photos on their website are not what the hotel actually is. We booked from the Ascend Hotel Collection Group website and were very disappointed.
9:57 The TV almost looks like it has a tophat.
10:28 I had to replay this part a few times, made me laugh, "throw pillows" you made me laugh with that one lol
Wow! And here I thought your stay at The Howard Johnson in Virginia was unbeatable. The only positive is the staff and GM of the hotel we are extremely friendly people. Better luck to you next time you head out to Atlanta.
Got to love the canned responses from the hotel managers on sites like TA. You saw 4 different rooms, are the rest really that much better?
I would have kept the first room and asked housekeeping or the front desk the next morning to clean it all up. Not to mention you said that the bed is the most important part of the room and the bed in the first room was spotless and the 2nd 3rd and 4th room had disguising bed sheets had hair or stains. You could have kept the first room and asked them to clean it up tomorrow morning to solve all those issues and you would have been fine and it wouldn't have been such a bad experience. However you did uncover what this hotel is actually like and I'm sure a lot of people wouldn't have thought it would be that disgusting. Not to mention it's more upscale then typical budget hotel
I would have done the same thing.
What? They didn't give you a discount or a refund for your experience? As a former hotel manager, that would have been the first thing you should have been given after the first room!
I think the key on room 4 didn't work right away is because it wasn't programmed for that room. I think it was for the 3rd room
Surprisingly, I was at the Hilton Downtown Atlanta in November (11/14/21-11/17/21), and let me tell you - while the room was nice, the pillows (like those at the Homewood Suites BWI) sucked as they were deflated. And housekeeping didn't respond to my request on the first night (as they only do Housekeeping on request due to COVID-19), but staff here were really friendly.
Next time I will look into the Marriot here as I am also Marriot Bonvoy.
I would go to the Hyatt regency next door
I have to say, after the 2nd room wasn't clean, no less the 3rd and 4th, it would definitely have been acceptable to request a refund and book a stay somewhere else. Especially after the problems continued to pop up in the 4th room, I think you would have been completely justified in at least asking for some compensation after the stay, if not a full refund to book a room at another hotel.
Hard to believe trip advisor ranks this hotel in the middle of the hotel rankings for Atlanta. And honestly I would not have been comfortable having a room on the 1st floor facing an urban street. lol.
+WI Sirens And Elevators I know. Seriously wondering if the other reviewers stayed in the same hotel I did. If it were just 1 room, I'd say that I just got a bad one. But I saw 4...
I've traveled for business weekly for nearly 10 years across the US and Canada. Never have I had an experience this bad. Thanks for documenting so thoroughly.
I really hate to make fun of your experience, but having served in Iraq, I have literately stayed in a cleaner room of a building that earlier in the day I had the Air Force drop a 2,000lb bomb on.
Do you have a video of the elevators?
thats why Lysol goes everywhere with me. Even 5 star accomodations are filthy and not cleaned properly.
...smell? Probably the 'cleaning' staff tokin a joint...
Sounds like they need to train their housekeeping better and do a better job with maintenance.
Ive had good lucknwith Holiday Inn express, they cost a bit more but Ive never had any issues (except maybe location in regads to walking to anything) but they have a decent simple complementry breakfast
Have you ever had it where a hotel assigns a room to you that has already been rented out by someone else? I have! NOT A GOOD THING!!!! YOU COULD GET SHOT, OR HURT!!!!
Is this hotel independently owned and operated? Or is it owned by a chain?
Have any improvements been made since this video?
It's been 4 1/2 years sunce this was posted. Have you ever gone back?
Yes he did: th-cam.com/video/CgSxM4AsGf4/w-d-xo.html
Wow! That's all I can say. I don't travel very much any longer but I've only had to change rooms one time and that was due to sewage backing up in the shower at a Motel 6. I stay in Motel 6 a lot when traveling because I've had pretty good luck with them and they are usually inexpensive.
You could have kept the first room and tell the front desk that the room needs some attention and you would have been fine and it would have been a better stay for you. But really they could do a lot better at keeping up the rooms in the hotel. You are however lucky to get room 224 despite that it was a little dilapidated but it's better that 205
The place, hopefully by now, has hired better building maintenance and housekeepers/room attendants. In addition, after seeing the door on your second room and all the cracks on the ceilings and walls, I suppose there are structural problems.
This is now a Choice property.. part of their midscale "Ascend Collection"
I really hope they gave it a massive renovation.
No wonder that fourth room wasn’t as gross... nobody ever stayed in it since they couldn’t get in due to the key malfunctions! They prob ended up giving previous guests a new room and key before you got them to actually look into it and do something about it.
Sorry about those events..
I admire your review and negotiation.
Oh wow it does kinda remind me of the Mirage in Las Vegas. Difference is that it was actually clean and nice lol
Holy shit!! Yeah, some hotel there. Obviously, what's really sad about this is that this place has the potential to be a really nice hotel. (With all of the Furniture, Beds ect...) And it seems like they're lacking on the most simplest of things. (i.e: The hair in the bed, the debris/crap in the bathroom ect..) At least the front desk service was good. And I think the mini-pillows is a Best Western thing. (The last one(or two) I was at had them.) Is this worse than the Howard Johnson in Virgina Beach you were at? BTW: "Did somebody wipe their nose on the door" - Ha!, That's great!
+MGIII I'm chalking this up as my worst hotel experience ever. And given the positive reviews and class of the hotel, it was a total shock.
Oh wow. Old video....Makes me wonder though, is it a better strategy to deal with it and not request a 2nd room? There's never a guarantee that it will be better, and sometimes (like in this case) it could be worse
Wow, what an ordeal! Some of these faults/issues could be overlooked if they would just bother to clean the rooms properly, but apparently that's too complicated for the staff. Bad hotel, but good video, thanks for sharing your nightmare experience lol.
Surprisingly, the Extended Stay America hotel in CO Springs is even worse, the lobby is tiny and gives off hospital vibes, the cleaning is flawed, the breakfast is a joke, I was disappointed and lied to seeing on the web there was a pool, but there isn't. The rooms need more light, and a bigger size, there is no odor fan in the bathrooms, and the *WORST* part about it all is... the stair rooms.
The stair rooms are EXTREMELY dark, with a GIGANTIC echo, it smells of old wet wood mixed with carrots and ranch, and FIRST TIME I went in any of the stair rooms, and I WAS alone, I heard footsteps walking up, in a loud and speedy motion, as if there was some ghost. I cried in fear of it.
That is so disgusting. I can't believe it's a 4 star hotel and has hair all over the place. Well I guess u learned to never stay there.
Four star on TripAdvisor is not a four star hotel.
Did you read the response the manager gave you on the review? Also, their page says they are undergoing a renovation.
+Rodj I actually included his response at the end of the video. Hopefully the renovation inspires them to revisit their housekeeping and maintenance policies.
The wall behind the toilet is probebly because of the wallpaper. You shouldn't put wallpaper in a bathroom.
I read your Tripadvisor review before this video and I knew this was going to bad I feel so bad for you having to switch 3 times and the 4th room wasn't much better and almost had to switch again when that lock was broken this place looks nice at a glance but this is just disgusting they really need to clean better and fix these other matinice issues
I know I spelled that wrong
I think housekeeping is either lazy, or there's just not enough staff to address these issues.
I really don't like the idea of sticking wallpapers in the bathroom.
This left me dumbfounded. No wonder this isn't a Best Western property anymore. All I can say is, thanks for helping people avoid hellish motels like this one. If I ever travel to Hotlanta, I'll find any other place BUT this one.
+gladfan1989 Such a shame, too. The 50s architecture had a lot of charm, and it seems like they poured a lot of money into renovations some time in the last 10 years. But they failed on cleanliness and maintenance... the absolute basics. This could have easily been a positive review.
+The Elevator Channel great video
Hello, again.
Wow, I honestly felt kinda bad for you and the front desk guy as I assumed you were both embarrassed finding 3 unsatisfactory rooms.
+JMAN123436 It must not be fun working the front desk at a property that's run so poorly. You take the brunt of all customer complaints.
I Think Most People Are Only Looking At The Obvious Things And Aren’t Detailed And Just Follow The Star Rating Instead Of Questioning The Small Things That SHOULD Be Observed.
Now with COVID 19 lots of people are staying away from hotels. Best Westerns I would stay away from. The one in Orlando Fl was disgusting too.
Would you consider staying again after the General Manager wrote you that he will improve the cleanliness issues that u mentioned?
He could always revisit you never know they might have a new house keeper
@@gradymcclintock3766 he did actually a few years later
I have a complaint......you spelt complaint at 24:48 you said compaints
Oh, and don't mean to make anything look bad, but you spelled "cigarettes" wrong at 25:22
Wow i normally stay at the cheaper hotels also , reminds me of the dump of a Howard Johnson i stayed at once in Michigan or a small Motel near State college PA (somebody in the room above us was obsessed with their shower all night and we kept hearing it turn on non stop).
Will be staying at my highest end hotel yet though this sept for PAX west, the Crowne Plaza, and believe it or not with the group rate it is 178/night and a Quality Inn is 189/night and after this i would question what that Quality inn would be like.
I just hope i do not see bad thing at that Crowne Plaza, but based on reviews and what other PAX guests have said it should be fine.
I would be very pissed off. I would ask for my money back number 1 and number 2 ask them to book you to another property on their own dime. Man I love Atlanta especially their airport. So if I were to have a long layover I will stay away from the Inn at the Peachtrees.
No mention of compensation for your time? Maybe it was the housekeeping staff that was smoking the green grass of Georgia?
I love the key experience, incredible!
Worst issue with a key at a motel/inn was being given a key that worked just fine. Problem was that two people were already staying in the room and had gone to bed. That could have been worse if they had decided to shoot me or my Son.
What hidden camera technique did you use? I'm a bit curious.
It looks like a gopro attached to his suitcase.
You're right... it is a GoPro. The model he used is the HERO4 Session, which is his standard "Trip Report" camera along with his Handycam. A neat idea for a hidden camera.
I’ve stayed at a 2 star hotel, it was 10x better than this!
I've recently run across your channel and it's content is good. Just don't see any interactions with your followers in the comments.
"I was sitting in the Inn At The Peachtree Atlanta, GA. I was listening to the air conditioner hum. It went "hmmm, hmmm, hmmm, hmmm, hmmm, hmmm, hmmmm!" Warren Zevon - sort of. 😄😄 Seriously a hotel air conditioner is good white noise.
Welcome to Hotel Hell, give Chef Ramsey a call.
Hello! Do you take requests? What I mean by that is I know of an inn that would totally floor you-the Watsontown Inn in Watsontown PA
This hotel is now officially a 3 star hotel.
What trip website ( like TripAdvisor ) would rate it four stars? That is uncalled for.
Juan Carlos Rojas there's a reason for that. The vast majority of people who book that hotel are drugies, for drug deals, and hookers. And because the staff is no questions asked they rate it high.
I’m guessing that they bought fake reviews to boost the average. It’s a little secret of the industry.
Utterly disgusting but honestly I think the customer service really did try to help which improves the situation somewhat
Hopefully they fired the housekeeping staff
GOOD MORNING Best THE Jacob Elvevator Channel CANADA Ontario TH-cam MISSISSAUGA TRANSIT 🇨🇦🇨🇦🌿🍀🍀🍀🍀🍀
I have to admit, when I read the "Nightmare on peachtree street," I laughed out loud for once in my life.
Why did they have to get you on the first floor? LOL
Hate to see what you'd have to say about a Motel Six stay I had recently omg
Had to stay there once....it was the closest to the hospital...where my Dad died...I switched rooms 3times and wound up in the district manager's room.lol
+rozozzy I'm sorry for your loss. 😦😦
David Stott thanks..you are too kind
Sorry to hear that.. =(
Has this property always been owned by best western. The few best westerns that I have stayed at have been pretty good. But most Best Westerns outside of the US are kept to a higher standard from my experiences.
+Zoraver Singh Best Western actually doesn't own any properties. All are independently owned franchises that need to maintain certain standards. (Those standards are likely why this property no longer has the Best Western name.)
+The Elevator Channel I am familiar with tjat. Best Westerns outside are typi ally 3.5 to 4 star property's so they are kept at an even higher standard. Your experience was unacceptable and they should refund you tour money. I stayed at an embassy suites recently and they took $200 off of our bill for a leaky toilet and a non functioning heater
Now a 3-star hotel on TripAdvisor.
This hotel should be changed back to best western plus and I'm sure best western can do 100 times better
Bang for your buck Hotel!!
What music was in the beginning?
Wow glad I booked The Glenn Hotel!