Watch What You Say In Your Reverb Chat or It will cost you!
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- เผยแพร่เมื่อ 13 ก.ย. 2024
- Baxter and Jonathan talk about Reverb and making sure your following the rules for any offline selling! They dive into the pro's and cons of using reverb to showcase your stuff and if its smart or not to direct them to your website.
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Reverb is now the world's biggest guitar showroom. I will just call a shop directly if they have something I want. I save on taxes and usually get a discount.
Doing the same all the time, they still gonna make a ton of money on private/2nd hand sales, not going to feel sorry for them. Also keep in mind if you use bump services or pay with paypal they charge you also up to a few percentage, so you will end up with fees easily up to 8-10%. Also there are countries outside of the US where local deals almost non existing so basically its only reverb you got.
I’ve stopped using reverb after horrendous support team assistance, never mind the fees. Sell it locally. Reverb, if you’re reading this: 🖕
Same, my favorite saying is reverb can suck it
The biggest issue is that reverb doesn’t have a proper phone customer service you can get to easily to resolve issues. They want you to submit a ticket etc and it takes forever….. if I’m paying fees to sell…. Let me talk to a PERSON if there is an issue
This is someone who got burned.
I'd like to hear your story.
I've sold an bought on reverb and yes it's a little costly but I was burned by a seller and reverb stopped in and covered the sle costs 100 percent and I only ship through reverb because it's insured. So 100 percent thumbs up. Reverb.
The last guitar I bought from Reverb was listed with a local pickup option. It was a dealer so I called them to get directions and confirm the price and they said it was cheaper because they were not paying the Reverb fees. I didn’t realize they were breaking the Reverb rules. The guitar is great anyway.
I’ve had great experiences with reverb pre the Etsy sale. They intervened when I was getting harassed by a buyer and took care of the problem. 👍
I always reach out to the shop that’s listing the Reverb post if they are a proper shop. And if it’s someone local, I always offer them cash or let them know. I’ll take cash instead of going through Reverb. All you have to do to get around Reverb being suspicious is just leave the posting up a little bit longer after you sell it. Hell yeah yeah I use it as a billboard. Reverb can suck it.
You’ll get a better deal this way and also often not have to pay sales tax.
Yes, same with eBay, I also raise price to prevent someone from accidentally buying after selling off platform!
I can see both sides of this. I can imagine reverb will square you away but I don’t think they would for anyone that’s doesn’t have a large platform.
Reverb lost a lot of what separated them from ebay. It's still fun to peruse, but it's been a long time since I considered actually buying anything. Deals are hard to find with shipping, taxes, exchange rate (I'm in Canada), etc.
It's great if you live in a more remote part of Canada and you can't make it to a major city very often. Taxes and shipping are a pain, but cheaper than paying for ferries, meals, possibly a hotel, fuel and missing work. I've gotten some great deals, and find a lot of sellers will negotiate and there is room to deal. The one downside is that my wife is the local Canada post mail carrier so I can't sneak anything past her!
You should not have to pay sales tax on used items between 2 parties. The goods were already taxed when new. Buy local and stop paying sales tax multiple times.
I have a Reverb account but I use it for window shopping. I've bought a lot of used gear at my local Long & McQuade for a lot less than Reverb prices.
Part of the issue in this case is that the fee going toward the buyer and seller protection makes sense. If a customer is making a choice to buy direct and you aren’t using their processing and protection should they get the fee. That being said if a seller is actively moving people offline that’s a different deal.
If see something from a brick and mortar store on reverb I always look them up online and call directly. It’s always cheaper.
This happened to me. I canceled an order because Reverb made a shipping price error (they verbally admitted this later). I refunded the guy and he came back and offered to buy it and drive 3 hours to pick it up. No shipping $ and I gave him $100. off, all was well. SIX MONTHS later Reverb tried to bill an expired card. No more Reverb.
I’ve been collecting for years, guitars, amps, effects, recording gear, I’ve got everything all I ever need I don’t need to buy any more stuff, thank God, but , by all means you guys keep it going!
Good luck with Reverb’s “customer service.” Just to get something reshipped that the carrier sent back to me was an act of god.
A few years ago I had been trying to get a particular acoustic model that was no longer in production. They would appear on Reverb once in awhile but get snapped up within a few days before I had made up my mind if the price and condition were right.
Searching Reverb during lunch one day (no, I didn't have notifications set to alert me if one of these guitars came available), I found the model I wanted had been posted by a reputable independent shop two hours earlier, and at a much lower price than the others I had seen in the past.
I called the shop to ask about it. They offered me free next-day shipping and no tax if I bought it over the phone from them. I've been enjoying that guitar ever since!
Sorry, Reverb. I didn't know at the time that this was a big deal.
You're right about Affirm, it can be dangerous if misused. Been there, good advice, be careful about using it too much. Thanks, been having to fill my herd again. Appreciate your advice.
It WAS “only you can prevent FOREST FIRES,” until 2001 when I was changed to wildfires. But his name isn’t Smokey the Bear, like most people think, it’s Smoky Bear.
Excellent PSA, also great to get your real world experience. It's a tricky world...
I saw a nice, used Les Paul via a Reverb search that caught my eye. Saw the private seller was reasonably local. Contacted him via email and did the deal in person / cash in hand. No shipping, no fees, no questions about guitar condition, no issues wondering about the seller getting paid. But his Reverb listing was the ad that triggered it all. I suppose if you make a habit of posting stuff on Reverb and never sell anything via Reverb they might not be too happy about it. I would think shops and other high volume sellers are under more scrutiny than individuals.
I think this is simple, if Reverb was an advertising platform they should charge a fee for their services, they are not. The fees they charge should be for the service they provide which is convenience for the transactions, if you are better served elsewhere so what?
I am still finding it OK, but I only sell ocasionally (5 years+).
Reverb has been great for me. Shipping via UPS using Reverb's rates is amazing, paying for the service gives me piece of mind as well. My experience with listing items, especially guitars - be as detailed as possible, provide many pictures, detail anything that isn't OEM, detail blemishes, and make a video. It's a lot of work, but when you're providing a detailed listing, potential buyers know exactly what to expect. I also provide packing photos and keep tabs on items until they're delivered, along with a follow-up message. Be sure to pack things well and in almost all cases the item will not be damaged during transit. I've received 2 damage guitars, all avoidable if they had been properly packaged.
You are the kind of seller that are a pleasure to deal with.
Try to find a way to ask the seller to send you photos via email etc. pay them directly to avoid the reverb fee and taxes. Just minus the fee rate. Reverb is terrible in fees it’s great to see gear. Call the shops directly they will always give you a better deal
begs the question, is reverbs fees going up because there are more scammy sellers? or are they just F'n greedy? I like to browse Reverb cause I'm always looking for goofy unpopular stuff, and I have sold through them, but I always prefer local face to face (but good luck finding a Bugera attenuator, or Say a 54/55 les paul custom...)
They copied Ebay on that rule. Set up your Reverb account with a Credit Card. If Reverb charges that lame fee, just file a chargeback. I still have great luck with selling guitar cases/gig bags on Craigslist. I meet an 1/8 of a mile from my house so if someone flakes, not a big deal. And best thing cash with no fees.
I prefer to buy directly from the store's website. When I bought my Custom Shop, I called a few and ordered from you. But when I am "shopping" on reverb, if a retailer has a shop, I see if they have a website. If so, I generally buy from their website, if the price is the same, to save myself the sales taxes. Maybe them saving that Reverb fee helps a mom and pop stay in business.
I did however buy a guitar on sale on Reverb in 2021 from CME because they were selling it for 10% less on Reverb than they were on their website. I found that slightly odd since that was basically the same as giving Etsy a bigger cut of the sale instead of changing the price on their own site.
CME part owns reverb I believe
I really appreciate the protection services, but the combo of the listing fee and a seller fee is a bit over the top, IMHO.
Reverb was really great until around 2018 or so. I’ve switched back to eBay or calling up a store. Maybe one day it will be good again.
I have never bought a guitar on line. The main reason is that if I buy a guitar or bass that sells for a moderate to premium price, I want to check it, examine and audition it personally. How does the neck feel in my hands? Are the frets well done? Do the pickups sound the way I imagined or want?
The other thing is that even when guitars are the same make and model there are still variations between individual instruments.
However I might buy some of these new budget brands, say between $200-$600, on line if the return and exchange policies are good.
“Just shoot us back on Reverb..” That’s a problem. Correct answer is “just shoot us an email or call.” My takeaway is once a sale is started outside of Reverb, keep it outside of Reverb.
This is your 🧠
This is your brain🤯sifting through overpriced/over taxed Reverb listings.
Seller's get stuck with high fees and buyer's get screwed on paying taxes on a used item that has been taxed before.
I've never sold on Reverb, but I've bought plenty of stuff. I've never had a negative experience. I think the fact that Reverb is so niche, you don't have tons of scammers like eBay.
Hope you guys prevail.
Hahahahaha.... Bush. I had completely forgotten about that band. Now I'm looking forward to forgetting about them all over again!🤣
If a shop also has their own website with the items listed for sale, then Reverb has no claim on a sale. If a buyer and seller are comfortable forgoing the protections Reverb offers, then, so be it. I'm comfortable ordering directly from smaller, legitimate shops in order to avoid the sales tax. The fact that the shop will not be paying a Reverb fee gives them some more wiggle room on price or upgraded shipping. Requires some research into the shops' reputations, but it's worth it, if you're not totally risk-averse.
Oh reverb... love it! But i love Casio Guitars more! ❤
I don't think Casio makes guitars.
I love the SK-1 my first synth, and my first sampler
@@Ottophil 🤣🤣🤣
😂
Casi-n-o
Baxter! Is that a Lay's guitar t-shirt??? I had a great re-finish of my 79 Les Paul Custom done by them!
Sweetwater has their own version of Reverb but I have not heard much about it outside of the occasional promo.
I sold a few things there. No fees to get paid in store credit is a nice option. It's not a very will known thing, but that's probably a good thing, to keep the riffraff away.
Hey! I think I was in the shop the day you filmed this! I didn't know you guys had a Reverb shop. an you drop a link?
I've had good experiences buying and selling through Reverb. Plenty of scam attempts (false offers on guitars) but all the completed sales went smoothly.
I love reverb. I’ve gotten great deals and sold a lot on there. For a regular person, i can sell my gear in hours or days if i price it low, but i can find a buyer fast. All musicians lose money and are poor! I know i am, but its much better with reverb in my life vs the days before. I think the problem is people don’t like fees and service charges, but before reverb you really got a lot less for your stuff from any store in your city on trade in. I think reverb needs to split into 2 - one for regular people, and one for guitar stores. The issues are different and they can prob create something better for each. Like the guitar store the version should have a yearly membership fee to cover the things that sell off-line. But the pure fact that I can like go and look up hundreds or thousands of guitars in minutes and look at gear from all these years I mean it blows my mind. It’s so much better than it’s ever been.
What about cross posting. I dont use ebay because they kept trying to charge for a guitar I sold on a different site.
Smokey and the Bandit does not prevent Forest Fires 🔥.
Baxter crosses his legs at the waist. That's impressive.
I've yet to use reverb but I have not bought used gear for awhile. Besides I have a hard time trusting anything on the internet. I'll buy from Sweetwater anytime though.
I have used Reverb on multiple buys. Stuff from guitars, amps and lighting equipment and I’ve only had great experiences with them. Every time I’ve wanted something, I put it on my watchlist. I have never failed to get an offer within 1 day of tagging it to my watch list. I’ve got 15-20% off retail by doing this. So, the whole comment about everything is at least retail or above is just not true. There are always other listings that have a higher price and even shipping charges. You have to actually look through the listings to find what you want. I just bought a slightly used PRS and got it about 30% less than other used guitars of that model and got free shipping. You have to do your due diligence. Great video as always guys! I really want to drive from Atlanta to your shop and hang out and look at stuff and maybe even buy something.
I have never used Reverb and don't plan on it. I'd rather drive, pay cash, get a far better deal and have a place to go if I need help with service. However, I also don't buy often, and I don't chase unicorn stuff.
stockholders ruin good companies
Wut?
Pencils have erasers.
Or...selling the company ruins the company. Either way.
Apple, Google and Facebook seem to be doing okay😢
How did they know that it was purchased offline Through the chat feature or because you removed the listing? 🤔
My take is that if you close a deal using Reverb's functionality, including chat, the you owe Reverb the fees. It's in the T's & C's you agree to when you create an account and make a listing. That being said, if you have a brick-and-mortar store, and someone sees your listing on Reverb and then contacts the store directly either on the phone, in person, or the store's website, and doesn't use any of Reverb's protections for sellers or buyers, then I feel that you don't owe Reverb anything. I think Reverb may disagree with me on that one, but they are assuming the risk that they are a big billboard. It's like having a fireworks show at a stadium -- you can still see the fireworks outside of the stadium and not pay to get in.
I mean I get using reverb’s messaging platform and then directing it offsite but how in the world could they charge a fee if I see something from a shop that’s not far and then go there in person and buy it..
Casino, If reverb tries to steal a fee for you for this, then tell them you will close your shop there, move to eBay, their dreaded competitor, and make another video exposing them for corporate greed. I’m sure they will back down.
A fender custom shop brand new from 1995 Still has to plastic on pic gaurd
So what is the Fee for? WooF!!🐶🐶
I don't understand this. We have a local guitar shop who puts their stuff on Reverb all the time. They have a disclaimer (like a lot of eBay listings) that they are a brick and mortar store and items are subject to local sale. That seems reasonable to me, and I wouldn't expect Reverb to take a cut of a local sale even if the item is _listed_ on Reverb.
Now, if you try to _get around_ their fees, like sending a Reverb message to a potential buyer to contact you offline, that's a problem. In that case, Reverb has absolutely facilitated the sale, but you're trying to not pay them. Same with eBay. Contact offline to complete the purchase - not cool.
I bought a P90 Goldtop STD that I found on Reverb but I took a chance and went directly to the guy. Saved the tax on 3k
That’s 15% where I live so… anyway I hope he didn’t get burned by them.
Same
there a reverb seller who straight out says they have it available in store and are showing here for the benefit of their customers. how does that fit the rules
Checked finish vs cracked finish is not gonna work out well for sellers that ship. Big diff selling my own stuff vs you are in the business on purpose expecting ups and downs. Return shipment damage to your #1 you decided to sell that they return is gonna hurt a lot.
Wow, 99 cents off on a Bassman Reissue! By Grabthar's Hammer, what a savings!
Back in the day reverb didn't exist. You'd think music was ultra dry, but no poor acoustics offered plenty of echo.
I don't get the hype. Maybe it's different in other countries but any time i look everything is pretty much retail or higher.
great if you're looking for something expensive, rare or vintage but there's better places to get a good price.
You are so much better off buying in person!!! I love y’all’s videos!!! Would much rather give my money to a local shop like y’all’s and go physically try out a guitar before I buy it!!! Better than spending 2k on something that could be a hit or major miss!! Never buy online!!!
There's a much better selection online that's why I buy everything online and it works out fine. Guess it really depends on where you live. If you have a really good store by your house then that's great but I don't
for what they get in user fees they need a live customer service department, not some call and wait BS.!!
Road to 100K
Inquiring minds want to know:
Does Colin Mochrie look like Angus Young, or vice versa?
They have never been photographed together. Discuss.
I’ve bought many things off Reverb and it is my first place to look for things! I have only had a couple of issues on things I have ordered but mostly due to poor packaging and shipping problems, which is not Reverbs fault. I guess it is harder for me to sellers to get what they want money wise with low bids and other fees, but I think it’s the best alternative right now. I do feel safe buying on Reverb for the most part 👍
Returns have become cumbersome. It used to be 4 clicks, print label, and it’s outa here. Now, the buyer needs to needlessly chat with a lobotomized AI agent and wait a week for the seller to allow a return, then a label can be printed. Since returns are now involving a stupid AI agent, I have cut down on my guitar buying. I have bought one Reverb guitar and one ebay guitar. I hope adding that dipsh!t AI crap was worth all the sales commissions Reverb is mossing! 😂
Ever since Reverb was sold they have gone down hill fast. I will find stuff on Reverb, if it's at a shop I will go to the shops website and order the instrument directly. Usually get a way better deal, especially since they don't have to pay the outrages fees.
You got WAY off topic on this one..😂😂
It used to be a great place to find stuff but now it has become a dumpster fire. 🔥
While Reverb can be a little hit or miss I’m going to tell you about my eBay experience. The item I was selling was not a musical instrument but a high end 4k Blu-ray player. It sold for $750 including $100 for shipping because of the weight factor. eBay charges were so high that it actually negated that $100 and so I basically sold it for free shipping and took a hit on my profit (which was zero to begin with as it sold at a loss but just to get me some much needed cash) so in any case I will never sell on eBay again.
Reverb is horrible! Have had a very bad time working with them.
I've used gear exchange & reverb with 0 issues. Ebay, I don't even check anymore.....
Yeah. Ebay feels like the dark web at this point.
Love Reverb. Just used it to sell another guitar.
Reverb has gone the way eBay and other platforms have gone, when greedy owners take advantage. The exorbitant fees don’t match the customer service! What a shame as it had potential…
Did yall ever really talk about the title of the video? :)
Reverb has turned into the online version of Guitar Center. They are not what they were, and they are not getting any better.
Reverb has circled the drain IMO...was once a great platform that has been ruined by corporate greed. The cost to consumers has increased while the service levels have plummeted. It's too bad CME sold it...but it's the 21st century business model and it sucks.
If you're "using" Reverb you play by their rules. If you sell in the chat and avoid the fees you're ripping them off. It's simple. I don't like Reverb but if you use it , you pay.
a poor guitar player has to pay all the fingers in the pie just like agents it suckssssss 🤕🤕🤕🤕🤕🤕🤕🤕
Love CME absolutely despise Reverb with passion.
Hmmm … didn’t know this was a problem. I saw a cool guitar recently on Reverb and, after some messages to learn more, made an offer right there on Reverb. Heard nothing for several hours. So … I called the store, its name was on Reverb, and learned my offer was too low. I then asked loads of questions, got to like the salesman and so I decided to up the offer. It was accepted and, asking how I should purchase it, the guy said either on Reverb or there, adding that either was fine with him. As my credit card was on the desk, I made the transaction then and there. I had established a personal connection and also reasoned that I would get to arrange my set up, preferred action and strings, and arrange to pay extra for air shipping (the country was too hot to safely truck it a couple thousand miles). Was I wrong? Was he? Anyway … awesome guitar, absolutely a great deal, and a fine experience.
suport your local shops !!!
good luck if you use a broker!!
I learned a hard lesson!!!
Mention the Riverdales, and see what the response is.
I missed it 😢
Why would anyone usd reverb?!? Used to be good, now its trash.
Reverb is a piece oh crap guys. Those guys taking a cut of the guitar Im selling... It's bullshit beyond. Ok.. Try I pay reverb $100 a month. Some monthly fee to have access to they're user base. But to hike every sale I make with a percentage?
So (scenario) I make a guitar. It takes me a month to make it (Cause I can get things done but Im slow as hell). Reverb gets 10-20 percent my sale? Yeah great business if your a crook.
Also the customers on reverb do shady shit. buy the guitar then demand a refund if you don't give them an after sale discount. or you eat all the time and effort shopping the instrument which gets sat on for weeks by reverb. The customer support.;... don't get me started. Ill just say they're dicks to deal with. NObody on the phone for sure... your left in irritating one sided chat rooms.
Normally you pay to have an add... You don't own percentage of the sale. These gig economy websites man... Bullshidos.
Super lame. Reverb needs to chill out on this policing messages thing, or they will lose more and more customers. I try to do everything i can to avoid selling on reverb if I can for this very reason, and the 8% i lose after all the fees, and transaction fees. Great platform. But they need to chill a bit.
Where’s the link to your reverb store ?
We live in a country where people look at things they want to buy in a store and then order it from Amazon. Absolutely no hope for this country. Low impulse control, low empathy and IQ is our lot now. Nice while it lasted.
Agree, and they ran thousands of small businesses out of business on purpose during the planned dominic. I try to buy local first, but prime same/next day is very convenient and some stuff isn't available locally.
@@wikolib6821 cope
@@wikolib6821 you know what else is convenient and cost effective ? Hiring a guy at Home Depot that floated across the rio grand last month. Very convenient but a country killer. I was in Ktown today and noticed the Koreans speak better Spanish than English. Our newly minted citizens in action. My family members fought the English in 1812 up in the Niagara Canada border for the guy that owns the Washington post and Amazon ? That would be a yes…
@@jerryakbar6147 Agree. I do thank God for every day that we don't have a nuclear war. It's eventually going to happen. Agree that this country is in bad shape. Vote wisely.
How about sellers outside of the US i hear buyer/sellers protection isnt applied
Not true
@@mohamedtlass3842 thank you I was told that the insurance only applies to usa so that's good to know
Uck Reverb. They banned the “Pussy Melter” pedal and new Fulltone pedals. 😛
Hate to break your heart but you put it on their site and you own them a fee. Since you sell a lot of stuff through them hopefully they'll let you slide this time.
Reverb are getting greedy, they charge way too much to sell. I'll be selling elsewhere. 👍
🐢🐢🐢
There all Tom Petty!!!
Should have just emailed the guy the photos and left Reverb out of it. Your mistake.
Did you miss the part where he forfeited his deposit and told them he no longer wanted the guitar?
If you are learning to play guitar, first thing you need to learn is to LISTEN. Because what you automatically assume is going to happen, rarely does.