How can you give a solution like this? reset the camera or add a device again. That is not a solution, my camera runs next to a wifi booster and 2 or 3 times a week its lose connection en gives an alarm that the camera is offline, the problems solves automaticly after 1 or 2 hours sometimes longer but i guess im not the only one with this problem, please renew or update the wifi services within the camera to solve the stability of the software.
Thank you so much it got to being very annoying if and when they got disconnected! Especially when some of my cameras are high up! So simple yet common sence😁😁😁😁😁👌🏽👍🏽👌🏽👍🏽
This happens every time there’s a power outage (which happens often where I live) it’s so annoying doing this every single time. It’s not worth the money or time wasted.
Agree. Mine also. Very annoying especially when your not at home Update: after contacting CS, for a certain time they released new firmware And it was resolved.
Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.
Ok, I'm doing this "Wired" rather than Wireless. Have a question. I have changed ISP - so the router box I plug the ethernet cables into has changed. Am unable to get my Netgear Powerline set up that works fine with my old ISP to work with my new ISP router. Do I need to reset the Powerline adaptors? For the Ezviz plug n play outdoor cameras changing the ethernet cables to more heavy duty ones solved my problems with two cameras, but I am unable to get the ones that rely on an internet signal being sent through the "power line" to be found,recognised,and show a picture. They show as offline. Any thoughts please?
Lots of error with no solution at all , waste of money , every time is disconnected , showing poor network even after good brodband speed , error 245405 , error when use pan and tilt function
Surely you can develop a way to reset it remotely. It's useless if you are out and have to physically return to the unit to reset it. Can you not fix it so it can be reset remotely??Flawed design if that is the case
Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.
can you also connect even at long distances? like when you are at the park or other places, and you wanted to look at what's going on. Is it applicable to that?
Bro i have been using ezviz with hikvison 4 camera dvr setup for years. But now suddenly account logged out. I had account with mobile number, lets say A. Now when i try to login in A it says account doesn't exist. And when i login from another account B and setup, it shows camera added to A. What to do????? Pls help. How can i login A, or add cameras in B
For this case, I think you need to contact support in your Country or contact support hikvision or ezviz, because this case Just can solved by Technical Support Hikvision or Ezviz
Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.
Más fácil, entras en el celular a "Forzar detención" después le das en "Información de la aplicación > Almacenamiento y caché > Borrar memoria cache" y vuelves a iniciar la aplicación.
HI! when I am adding the camera on my phone, It is showing " you have already added this device" But I can not find it on my phone screen. please help me
When you add your device will Show the device bind the the another account. Are you know whose the account? If you know, you can try login to the account then click forgot Password
But I am lots of Km away from the ezviz camera. Every time I have a power outage, device gets offline, and I need to drive to the camera to setup again. This is very disappointing.
Barely 7 metres from camera to access point. When setup is complete, the camera works perfect, with no issues, no frame dropping, no disconnections. It is just that when there's a power outage, it is not able to reconnect and requires reset.
@@hikconnect maybe you guys should take this problem seriously instead of givin this kinda shit advice, there is definitly a connection issue within the software of the camera or the drivers, people have boosters or place the cam very close to a router, thats not the issue. please take the problem seriously and earn our respect.
I have the doorbell DB1C and goes offline multiple times throughout the day even though its only 7ft away from the router, its annoying as hell. does come back
Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.
Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.
If another Gmail is your account, Just login into the account then delete the device, then you can add to the new account. But if the another Gmail is not Yours, please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to request unbind device
When my electricity gone my camera becomes disconnect and after the electricity come back I need to read connect again. What is the solution to auto connect after electricity come back?
Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.
Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.
I have some questions... 1.in General setting》wifi signal》showing failed to connect to server 2. After certain interval it is showing 》Camera offline. 3.What is Ap mode configuration. Pls provide the relevant answer
You reset default your Camera, then add again, make sure your phone already connect to internet, and you already follow step by step according the manual book
I’ve found FiX!!! I had the Same issue!! WiFi 2.4GHz wasn’t connecting !! To fix it, I had to connect via LAN ethernet cable 1st Update Firmware to latest version and then After restart. It Finally Worked!!!!!😅 disconnect LAN cable reset button Scan QR Code Connected to WiFI successfully!
How To Solve Hikvision Offline Issue : th-cam.com/video/tOuZoaHd-nY/w-d-xo.html
How can you give a solution like this? reset the camera or add a device again. That is not a solution, my camera runs next to a wifi booster and 2 or 3 times a week its lose connection en gives an alarm that the camera is offline, the problems solves automaticly after 1 or 2 hours sometimes longer but i guess im not the only one with this problem, please renew or update the wifi services within the camera to solve the stability of the software.
Yes, please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support
@@hikconnect is that the only answer you can give when its to hard? it would be more helpfull if you try to think with us on a solution
Reactions are useless, they are not responding, my ezviz is in the trashcan and i buyed quality cams. advise from me... do so to
I thought my camera was broken,but after i read this comment, i also realize that something wrong in the software.
I have a problem like this, when the device is off, it cant connect again. Must reset the device.
Thank you so much it got to being very annoying if and when they got disconnected! Especially when some of my cameras are high up! So simple yet common sence😁😁😁😁😁👌🏽👍🏽👌🏽👍🏽
Thank you bro, you solved my problem
You're Welcome
This happens every time there’s a power outage (which happens often where I live) it’s so annoying doing this every single time. It’s not worth the money or time wasted.
Same what a job to climb up and pull cameras down to do reset..piss poor
Same pos
Agree. Mine also. Very annoying especially when your not at home
Update: after contacting CS, for a certain time they released new firmware
And it was resolved.
Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.
Ok, I'm doing this "Wired" rather than Wireless.
Have a question.
I have changed ISP - so the router box I plug the ethernet cables into has changed.
Am unable to get my Netgear Powerline set up that works fine with my old ISP to work with my new ISP router.
Do I need to reset the Powerline adaptors?
For the Ezviz plug n play outdoor cameras changing the ethernet cables to more heavy duty ones solved my problems with two cameras, but I am unable to get the ones that rely on an internet signal being sent through the "power line" to be found,recognised,and show a picture. They show as offline.
Any thoughts please?
Delete your ezviz from the account, then factory default your ezviz and all your network equipment, then you can add again to the account
@@hikconnect All sorted. Thanks for the suggestion. Factory reset and everything working once again :)
มีวิธีลบแอคเค้าเดิมในกล้อง ezviz ez360 ไหมครับ เคยลงทะเบียนเบอร์ไว้ แต่ไม่ใช้เบอร์นั้นแล้ว จะกลับมาใช้ใหม่ ใช่ แอพของคุณไปไม่ขึ้นคำสั่ลบแอคเค้าเดิมครับ
Lots of error with no solution at all , waste of money , every time is disconnected , showing poor network even after good brodband speed , error 245405 , error when use pan and tilt function
Thanks
Thank you very much.
Anh ơi cho em hỏi camera ezviz wifi.e lỡ thoát khỏi ứng dụng giờ không vào được dù đã ri set rồi
thank you so much sir
You're Welcome
Surely you can develop a way to reset it remotely. It's useless if you are out and have to physically return to the unit to reset it. Can you not fix it so it can be reset remotely??Flawed design if that is the case
Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.
can you also connect even at long distances? like when you are at the park or other places, and you wanted to look at what's going on. Is it applicable to that?
Yes
@@hikconnect omg realy? i dunno how huhu
Yes, you can follow many videos on youtube that talking about how to setup ezviz camera
@@hikconnect lazy ass answer.. Lmao
I try to configure the camera, it does the whole process, but when I reach the last stage to associate with my account, it does not connect
I have the same exact problem
Same
Bro i have been using ezviz with hikvison 4 camera dvr setup for years. But now suddenly account logged out. I had account with mobile number, lets say A. Now when i try to login in A it says account doesn't exist. And when i login from another account B and setup, it shows camera added to A.
What to do????? Pls help. How can i login A, or add cameras in B
For this case, I think you need to contact support in your Country or contact support hikvision or ezviz, because this case Just can solved by Technical Support Hikvision or Ezviz
Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.
Más fácil, entras en el celular a "Forzar detención" después le das en "Información de la aplicación > Almacenamiento y caché > Borrar memoria cache" y vuelves a iniciar la aplicación.
when trying to configure my camera it stop at 90 and wont' go no further
You can change your wifi network, or try add without micro sd
HI!
when I am adding the camera on my phone, It is showing " you have already added this device"
But I can not find it on my phone screen.
please help me
Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com, request untuk unbind device
I’ve got same problem it says my cameras are added but there not on my phone and dunno what to do I’ve email them with no response
When you add your device will Show the device bind the the another account. Are you know whose the account? If you know, you can try login to the account then click forgot Password
thats not a way the problem is cannot connect to the ezviz
But I am lots of Km away from the ezviz camera. Every time I have a power outage, device gets offline, and I need to drive to the camera to setup again. This is very disappointing.
Maybe your device too far away from wifi connection
Barely 7 metres from camera to access point. When setup is complete, the camera works perfect, with no issues, no frame dropping, no disconnections. It is just that when there's a power outage, it is not able to reconnect and requires reset.
Maybe you need to reboot your modem router, and unplug power then plug again your device camera
@@hikconnect maybe you guys should take this problem seriously instead of givin this kinda shit advice, there is definitly a connection issue within the software of the camera or the drivers, people have boosters or place the cam very close to a router, thats not the issue. please take the problem seriously and earn our respect.
Same f.....g Problem. Wifi works perfectly. I wont buy ezviz anymore
hey man, can i playback with the app on offline mode? i mean, using a SD card. Tnks
Yes
I have the doorbell DB1C and goes offline multiple times throughout the day even though its only 7ft away from the router, its annoying as hell. does come back
You can restart your device. But if not work, please contact support in your Country or send email to support@pramahikvision.com to get more support
Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.
Hi mines not giving a status light
May I know whats main reason why the device goes offline? Just bought this cam 3 days ago it sucks when this happens.
Can cause from firmware, or internet connection not stable, or not cover by wifi area
Do you know hot fox this mistake ?
ezviz storage media exception please replace it in time 🥺
I think your micro sd was broken. Make sure you use micro SD especially for cctv, like Sandisk Max Endurance
so just reconnect it daily? That's a horrible method.
My device said failed to play device. But there's an audio. Any idea how to fix it? I already did this but still same problem.
Delete your device from the account, then factory default your ezviz camera, then add again to the account.
Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.
Sir Mera Camera 📸 Ezviz ka h Ghar ke Wifi se Mobile Conect rhta h Tbhi Mere Mobile Me Camera Dikh pa rha h
I connoct with cable.. But some time after offline coming
Make sure you have stable internet connection, or make sure you already upgrade the device firmware
Hello..My cctv always gets offline even if there is wifi.Can this issue be fix remotely?Thank you.
I think should check on camera, can't be remote
Why My camera is not connecting with tenda router?I tried with another router which one is tplink and it's successfully connected.what is the problem?
I think about compatibility or maybe you Tenda's router using 5GHz frequency
Hello sir
Mu ezviz camera is connected to another ac. (Gmail) how can unbind it
If another Gmail is your account, Just login into the account then delete the device, then you can add to the new account. But if the another Gmail is not Yours, please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to request unbind device
When my electricity gone my camera becomes disconnect and after the electricity come back I need to read connect again. What is the solution to auto connect after electricity come back?
Sorry, Im No yet get solution for this case, you need to contact support in your Country to get more support.
Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.
Hi can u please help me? Our cctv is wireless but it always shows like "connect the device to the router." :(
I just changed our wifi password 🥺 now our cctv is offline and idk what to do
You can delete your device from the account, then add again to the account
@@hikconnect actually I did that already but after I scan again it will say "connect the device to the router." :(
Are your device is DVR? or ip camera?
You said delete it now I can't add it back...what's going on?
What's the notice was pop up?
foget my accounts password. also forget my email... Now what should i do?
Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support
cramera Lite off
But recording start
Yes our no
Please reply==
❤️
I think no
how to find mac address of this device?
My camera is hardwired and went offline. Mounted professionally. Now it’s not working. I can’t get up to the camera without a ladder. So frsutrating
Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support
Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.
I do the same process but it shows me "linking account failed". And the camera keeps saying "platform registration failed"
Maybe you have problem with your internet connection or your device have problem with hardware
Im out of country how can I solve this problem
لقد ضاع هاتفي والتطبيق في هاتفي الذي فقدته لذالك عندي التسجيل الكامرة في هاتفي الجديد يقول الكامرة مسجلة ولا يتقبل الكامرة
My ezviz CP4 goes offline every fucking day. This is absolute crap.
Hi how to unbind device c3w ezviz outdoor camera forget the password
Just click forgot Password, then after success to login account, delete the device
Customer forget the login and password
Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com
I have some questions...
1.in General setting》wifi signal》showing failed to connect to server
2. After certain interval it is showing 》Camera offline.
3.What is Ap mode configuration.
Pls provide the relevant answer
Make sure your Internet connection is stable, the wifi connection is strength, and make sure your Internet provider not Block access cctv to cloud
Pano kpg nabunot s saksakan mawawala po ung device s cp
Please speak in syaa Allah
মোবাইলে ক্যামেরা আসে না কি করবো
Registration failed to connect to server?
You reset default your Camera, then add again, make sure your phone already connect to internet, and you already follow step by step according the manual book
Does it work or record without wifi
If you have done setting with wifi in the first time activation and the device have memory card, the device will still record in the offline wifi
I’ve found FiX!!! I had the Same issue!! WiFi 2.4GHz wasn’t connecting !! To fix it, I had to connect via LAN ethernet cable 1st Update Firmware to latest version and then After restart. It Finally Worked!!!!!😅
disconnect LAN cable
reset button
Scan QR Code
Connected to WiFI successfully!
Good..!!
Bro how to connect mobile net in camera
Follow this video th-cam.com/video/GZcsrYW2zGw/w-d-xo.html
Tnx bro
@@hikconnect tnx bro
Offline memory card Records problem with TY1 model
What the meaning offline memory Card?
@@hikconnect Sundisk
When my phone is connected other wifi network, camera showing offline...why?
Cek your Internet connection, make sure your connection is stable
@@hikconnect yes its stable and strong
And make sure, you already add by serial number not by ip address
@@hikconnect but its working fine when my mobile also in same wifi.
Yes I know, but problem like this happen because we Just add by LAN view
Is not connected
How much this camera
About 26-30$
EZVIZ connection network to failed
Make sure your Phone already connect to wifi
আমার আইপি ক্যামেরাটার ওপেন করতে গেলে এইটা দেখা আজকের সমাধান কি
The device has already bern registered (22)
Hi
Ya
Hi
I binned mine load shit
Heres a quick fix i did after power outage and cams offline. Just walk in front of it to trigger motion ..mine came back online after doin this
You can also follow this video th-cam.com/video/dZVQkpUJfQo/w-d-xo.html
Sikhana he to bolke sikhao
So basically you have te reinstall the camera everytime 🤣🤣 I dont think thats actually "fix"
my ezviz cant play video code 245452 ?
You can delete your device from the account, then factory default the camera, then add again to the account
@@hikconnect owh okey sir tq for info