That's so messed up!!! They probably went bankrupt and instead of staying true to customers and refunding them, they just ghosted them. That's a very bad look for any company. If they were having issues, I'm sure they knew way before promoting those boxes, but sold them anyway. 😢
I won't buy them anymore, I loved ciate too just like Jen but I don't support that kind of company. We are the consumer and spend our hard earned money for these companies products and for them to just ghost people isn't right. Thank you for being so upfront and honest, it's much appreciated ❤❤❤
I also could not escape the Facebook ads for that Black Friday Mystery Box so I purchased one because so many people rave about their products. I got shipping notification that a label has been created on 11/27 and since then NOTHING. I have now contacted Customer service 5 times...3 times prior to Christmas and twice after the New Year. They did respond to one email I sent prior to Christmas assuring me that I would receive the box in time for Christmas and stated not to contact again or it may hold up my box even more. When Christmas came and the box did not I waited until after the holidays and then contacted them again and still have not received a response so now I am working on a charge back from my credit card company.
I ordered the box and a palette on November 25. I got a “shipping label” on December 4. Then nothing. They sent a generic email on December 12 saying they were behind on shipping and be patient but the items were still on track to arrive by Christmas. They don’t respond to emails - I actually had one bounce back saying I wasn’t authorized to email them. They don’t respond to any social media messages. If they just sent out a statement saying they were overwhelmed with the response to the Black Friday sales and they will be …. Whatever. It would go such a long way. Then they had their powder in the January Allure beauty box and it felt like a slap in the face. I processed a charge back with my bank yesterday.
I’m so glad I found your channel. My skin tone is the same as Jen’s. So many of the items Jen can’t wear is the same as me. You ladies live like a two hour drive from me. I agree with you both, customer service is key.
I just pulled up the British website the Ciate Actually box is showing available but on the US website everything is sold out as you mentioned... something is going on for sure. This is a story for Jen Luv
I had the same thing happened to me in November. I ordered the diour advent Calender thru amazon. I spent $50 of my hard-earned money. I've never received the product. Amazon says that GUY WAS not a dealer and Amazon will not give me my money back. So I'm working with my bank on fraud. Sorry all keep fighting to get yr money bk. ❤❤
That's really freaking shady. How and why, as a business, would you do something like this? Especially without addressing it. It's like okay if there's a huge issue and it caused all this, customers would rather be informed and updated then to be ghosted. Customers take that very personally when a company does that. People will respect the company a whole hell of a lot more when you are transparent and honest with them. You may still lose some business because of it, but more people are likely to forgive it and give you another chance. I'm that way. I know businesses have problems, and sometimes they can't help but what happens, but it's how they deal with the issue that makes me decide whether or not I want to continue to give them my business.
BESTIES! It’s so weird imho! Like I get running out of the product ok. Refund! I was so happy to get mine but I too have heard many are missing their box. So because it was shipped from New Jersey… I wonder if it gets shipped (literally by boat) to a place in NJ to get mailed and somewhere in between there was shenanigans?? I mean I ordered the minute I saw it so likely day 1 or 2. Are they out of business? This is the first Ciate products I’ve ever tried. 😢
Hey Besties! Yeah that's just bullsh**!!! Flat out!! Yeah I didn't know about this either Haven't even heard anything about it any of this Yeah they should let people know what's going on and then give them the choice of being refunded 😔 Thanks for letting us know about this 😢
@@CalmandChaoticConnection i was shocked with how famous they are doing something like this. i always looked at them as a great company too i never owned anything from them till i got this setting powder in my i think allure box or eyescream box i dont remember which then i started seeing their stuff in other beauty boxes coming out and i was wait what about the black friday box people are they going to get the same things again lol IF they even get their boxes lol
That's so messed up!!! They probably went bankrupt and instead of staying true to customers and refunding them, they just ghosted them. That's a very bad look for any company. If they were having issues, I'm sure they knew way before promoting those boxes, but sold them anyway. 😢
It’s disgusting and even if they recover from this, we will not be supporting them again
i filed a BBB report on their main office in the US thats based in NY
Good!!!
I won't buy them anymore, I loved ciate too just like Jen but I don't support that kind of company. We are the consumer and spend our hard earned money for these companies products and for them to just ghost people isn't right. Thank you for being so upfront and honest, it's much appreciated ❤❤❤
We couldn’t upload another video of their products without saying something and letting our besties know that we no longer support them!
I also could not escape the Facebook ads for that Black Friday Mystery Box so I purchased one because so many people rave about their products. I got shipping notification that a label has been created on 11/27 and since then NOTHING. I have now contacted Customer service 5 times...3 times prior to Christmas and twice after the New Year. They did respond to one email I sent prior to Christmas assuring me that I would receive the box in time for Christmas and stated not to contact again or it may hold up my box even more. When Christmas came and the box did not I waited until after the holidays and then contacted them again and still have not received a response so now I am working on a charge back from my credit card company.
We're so sorry you're going through that! We hope you get your money back!
Thanks Ladies! Who would have thought so many of us would be going through this from a company that large. 😊
I ordered the box and a palette on November 25. I got a “shipping label” on December 4. Then nothing. They sent a generic email on December 12 saying they were behind on shipping and be patient but the items were still on track to arrive by Christmas. They don’t respond to emails - I actually had one bounce back saying I wasn’t authorized to email them. They don’t respond to any social media messages. If they just sent out a statement saying they were overwhelmed with the response to the Black Friday sales and they will be …. Whatever. It would go such a long way. Then they had their powder in the January Allure beauty box and it felt like a slap in the face. I processed a charge back with my bank yesterday.
@@kareng.435 we hope you get your money back!!!
I’m so glad I found your channel. My skin tone is the same as Jen’s. So many of the items Jen can’t wear is the same as me.
You ladies live like a two hour drive from me.
I agree with you both, customer service is key.
Welcome to the fam! 💕
I just pulled up the British website the Ciate Actually box is showing available but on the US website everything is sold out as you mentioned... something is going on for sure. This is a story for Jen Luv
That is SO weird! It seems like something is definitely shady!
Wow...Companies forget who keeps them in business. Thanks for passing on the information. I will NOT be buying from them in the future!!!!!!
@@tngirlintx1195 we’re not even sure at this point if there’s a company to even buy from 🤷🏻♀️🤷🏽♀️ hopefully people can get their money back!
@ I hope they can. An issue like this along with Social Media can cause a business to go OUT OF BUSINESS!!!
Thanks for the heads up.. that’s crazy
It is crazy!
During the Summer I heard that they were going out of business, but haven't heard anything since.
There’s definitely something going on!
Wow! Had no idea! Thank you for letting us know how shady Ciate is.
Isn’t it crazy?!
I had the same thing happened to me in November. I ordered the diour advent Calender thru amazon. I spent $50 of my hard-earned money. I've never received the product. Amazon says that GUY WAS not a dealer and Amazon will not give me my money back. So I'm working with my bank on fraud. Sorry all keep fighting to get yr money bk. ❤❤
@@terriepriest4789 oh gosh!!! We hope you get your money back!
whaaat amazon didnt even try to help you thats so strange...i remember the says when amazon did better than that by people
Also I googled and it looks like Amazon is the only place to get the goods.
Ugh it’s probably from third party sellers!!
That's really freaking shady. How and why, as a business, would you do something like this? Especially without addressing it. It's like okay if there's a huge issue and it caused all this, customers would rather be informed and updated then to be ghosted.
Customers take that very personally when a company does that. People will respect the company a whole hell of a lot more when you are transparent and honest with them. You may still lose some business because of it, but more people are likely to forgive it and give you another chance. I'm that way. I know businesses have problems, and sometimes they can't help but what happens, but it's how they deal with the issue that makes me decide whether or not I want to continue to give them my business.
Jen had zero problems so we were totally shocked at all the comments from people who haven’t gotten anything!!
Thanks for speaking about this! Love ur vids
You’re welcome! We’re glad you love our videos!
Thanks for the info girls!
You’re welcome! 💖
I’ve never ordered from them. I have one lippie from Ipsy from ciate
Well we definitely don’t recommend them now!
BESTIES! It’s so weird imho! Like I get running out of the product ok. Refund! I was so happy to get mine but I too have heard many are missing their box. So because it was shipped from New Jersey… I wonder if it gets shipped (literally by boat) to a place in NJ to get mailed and somewhere in between there was shenanigans?? I mean I ordered the minute I saw it so likely day 1 or 2. Are they out of business? This is the first Ciate products I’ve ever tried. 😢
@@christinalaska we wish we had some answers!! We are glad you got your box though!! So many didn’t!
I got one email from them that said basically the same thing you said in the video and then I’ve heard nothing since
File a chargeback with your credit card asap!! They aren’t talking to anyone!
Hey Besties! Yeah that's just bullsh**!!! Flat out!! Yeah I didn't know about this either Haven't even heard anything about it any of this Yeah they should let people know what's going on and then give them the choice of being refunded 😔 Thanks for letting us know about this 😢
We are definitely hoping people get their money back!!!
No, pretty much Amazon told me buyer beware.Even though I was on their website they did not help me
Ugh!
All the products were pretty old as well.
@@residentevil5379 ugh! So disappointing!
Jen luvs has something about it in her video last Sunday
Glad we aren’t the only ones speaking out!
im glad you got your box im not mad that you got your box i want to see whats in it im just jelly lol im mad at ciate for being so shady
We were so shocked by all the comments from people who didn’t get their boxes that we felt we had to say something!
@@CalmandChaoticConnection i was shocked with how famous they are doing something like this. i always looked at them as a great company too i never owned anything from them till i got this setting powder in my i think allure box or eyescream box i dont remember which then i started seeing their stuff in other beauty boxes coming out and i was wait what about the black friday box people are they going to get the same things again lol IF they even get their boxes lol