TRANE VOYAGER CALL BACK
ฝัง
- เผยแพร่เมื่อ 5 ก.พ. 2025
- This was a call back on a Trane Voyager we just worked on, the customers complaint was that it was not cooling.
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I have to be honest - the "bubble party" made my morning!
Nice the reducing of hours billed was a nice customer relations move and good customer service too. Keep your morals they’re the right way.
Having watched quite a few of your videos, I find myself being impressed by many of the installations of the rooftop equipment on many of the restaurants you've serviced and how lucky you are to get to work in such a service-friendly environment. For example, on this roof you had a water supply. In my neck of the woods, I rarely have a water supply on the roof. I'll remember that the next time I'm running 200' of water hose! As always, thanks for all the great videos you put out, Chris. You're the man!
Hey Chris, one time I accidentally made a leak on the condenser with a self tapping screw, I had a choice of telling the customer that it was leaking already, but no I said I was washing the coils and accidentally made a leak when putting it back, so I didn’t charge any extra, I have that costumers for 10 yrs and happy, integrity always wins!
Best, most comprehensive HVAC tech on youtube
that's what that floating foam is about...
I remember years ago at a hotel I saw foam floating past my window. I looked down and saw it coming from the units on the top of a lower portion of the building. I thought that was weird but never looked up why that may've been. Guess it got a cleaning!
I'm an AC technician, and oh man it feels so good seeing this wonderfully done job. Great video, I learn something new watching this
I see a Simpson 260 and a Robinair DIAL a CHARGE in the back ground. I used both during the first part of my career. I have an antique Frigidaire Halide Torch leak detector, that works on wood alcohol. It is made out of black Bakelite, and you light a dish of alcohol above the pressure tank on fire, this heats the other alcohol in the pressure tank, and causes the torch to fire. I like your philosophy and attitude. You care about your customers, and couldn’t sleep at night if you thought you were ripping them off. Don’t ever loose that, and you and your company will always be successful!
This is the first float switch I’ve seen on a package unit, good work
Integrity + honesty = RESPECT = FUTURE CUSTOMERS
Gotta love tranes. They definitely have their own way. I use to have a 50 ton package for a clean room. That unit was the biggest pain in the ass I’ve ever had. And it was a brand new unit
Customers trust is huge !
As service providers , we are here to provide a service , last thing we want is customers to not trust us.
They will always have work for us , provided we are honest .
Nobody wants a tech who claims "this is it" about everything he finds.
The obvious is not always the cause ....
We all make mistakes , smart guys learn from those mistakes ....
We all go through stuff like this. Honesty is the best policy. Your a good man 👍
i know next to nothing about hvac, but i have an idea on how it works and understand the basic concept of it, which compared to you guys, its nothing. its hella good you're willing to bite the bullet admit fault for a mistake, comp the customer and make it right. not alot of people will do that. keep up the great work, and the videos are awesome. i like the little bit at the end explaining a little bit about what happened or clarifying something that happened.
I really enjoy your content. I have been in school for 2 years for this field and you provide an exclusive insight on what to expect. I got a Van, I got my tools. I can't wait to start. I appreciate how Genuine you are, diagnostics, and sequence of operation of the applications is entertaining. I can seriously watch this.... like all day!
"so i sleep well at night"
you and me both. if i think i screwed up it haunts me till i fix it or i know its complete it would let me sleep.
Subbed...I had to fix bubble parties on dishwashers when customers used Dawn, etc...had to hand-bale cold water into the tub and let it agitate at ( the long wash) multiple times .Finally some genius found that a dryer sheet thrown in will clear it pretty quick....
You're a good boss to understand mistakes happen. I used to work restaurant refrigeration for years and have had a number of mistakes over the years. I hooked up water valve on Hoshizaki ice machine without powering off the breaker and just the on/off switch and shorted out internal transformer. My other tech once pumped down semi hermetic compressor by holding in 1 contactor and not via low pressure switch and didnt realize it was part winding start and burnt up compressor. Mistakes happen. No ones perfect.
The complete and total tech ! Great job man 👍
Bubble party that was gold, Love the video & Hello from Australia
Thanks bud!! I will be going live on TH-cam this evening 7/27/20 @ 5:PM pacific time to discuss my most recent uploads, answer questions from TH-cam comments,emails, and the Livechat. Come on over and check it out th-cam.com/video/TfGdmYpM6Qs/w-d-xo.html
OMG, I work in industrial automation and the number of times the date being wrong has sent me on a wild goose chase is maddening.
A lot of stuff is networked these days, and can get a date and time from a network using NTP. In older dates some equipment in some countries used radio broadcast of time to synchronize, i.e. in Europe, DCF77 is used for like 30 years in many devices. GPS would be the best, but a lot of this equipment is mounted indoors, so it wouldn't work. But still it sometimes can be incorrect.
But yes, I have seen countless numbers of cases of time being wrong, because it was not set, or there was no battery backup for clock, and power outage for too long or something, or simply never set in the first place.
However, there is a rather easy fix for the issue. In the log / alarm history, show "x hours ago", "x minutes ago", together with a date and time. Easy.\
I do design IoT devices, with a lot of emphasis on monitoring, logging, and timestamping things, and making 100% sure the time is correct from the start is really important and a big challenge, but it can be done, but it is a bit complex.
I hear ya.
I work on control systems that may or may not be RTC critical.
But every one I work on I make sure I set the time and date accurate.
I caught the open/close issue. My wife was laughing cause I was saying that your ass backwards several times, lol.
This channel taught me a lot about ethics and integrity a business and as an individual besides of the HVAC stuff, and i thank you for it
I will be going live on TH-cam this evening 10/11/21 @ 5:PM (pacific) to discuss my recent uploads and answer questions from TH-cam comments, emails and the Livechat, come over and check it out th-cam.com/video/Mf8BPexYVhA/w-d-xo.html
Another straight forward post, nice troubleshooting, and showing the tricks of the trade.thank you,
brother!
you just re-affirm why your my 100% favorite on here, your humbleness and doing what is right and doing best to make it right, and just being you, showing the human side, no person is perfect & your respect level towards your tech is great! Keep up the great work!
Great that you addressed the root cause rather than just resetting the alarm. The alarm is just the tip of the iceberg 👍
Thanks for explaining about the micro channel condensers. I rinsed a few out but was never aware of it trapping water and can go off on high pressure. I am going to purchase a blower. I’ve been in the trade for many years and I appreciate picking up insights and information about various units.
@HVACR VIDEOS Those noisy pulleys can be cleaned while in use by using a wire brush in the groove to remove the rubber buildup
I remember in 2019 when you said that microchannel when you don't blow the water out before startup it causes high head nuisance lockouts. It stuck in my head for some reason. Went to a job where this was the issue. Someone cleaned the condensers on a liebhert unit before I got there & the people cleaning the coil didn't realize that the remaining water is why they were locking out on high head. I explained to everyone several times what had happened, but no one really believed me. I knew this was the case though & once I blew out the coil, the unit was working like a charm. This was over a month ago.
NSNOfm78 every time I blow out a coil, stuff stops working. What brand of pick axe are you using on your coils?
Microchannel sucks ass, always leaks. We replace them with copper coils. They last maybe, 2 years at most.👎🏽
Water sits in micro channel coils, idk how that would cause high head. Can u explain?
Never heard about or encountered this as I wash coils every season all shapes and sizes but my theory is the water gets trapped between the fins reducing airflow over the coil causing high head I always assumed it would help initially and just get sucked thru and dry up. I learn something everyday in this trade
NSNOfm78 so can you explain? Why you had high pressure with water trapped?
The condensate overflow switches are NO, if it closes for so many seconds it kills cooling, look at the RTOM board diagram. If it happens x3 it'll lock the unit out. Thats from memory, have to grab the other laptop to look it up.
Did you get that other laptop?
@@mattalexander8919 Legend has it he is still looking for the laptop to this day...
Has he found the laptop yet?
@@SproutyPottedPlant no, but thanks for the laugh over a year old comment loo
Well done. Great video once again Chris!
Hi I saw u on the Discord server
I take a similar approach. If I missed something, and a callback occurs; I credit off the trip charge and/or the service omitted, if it should have been included in the prior paid service. Sometimes things are borderline. When it is, I err to the client's benefit. Often the client does not really care as much as I do; but I like to sleep well, knowing my work is right.
One of the biggest lessons in IT right there; always recreate the problem. Some things don't change regardless of industry.
Great customer service ! Another awesome video !
I have no idea why i watch these but i like the troubleshooting
We have extended hoods up higher when we have ran into situations like that. It helps a ton from getting coils like that. Be safe have a great night
I do this with everything I maintain, everything. Take the time to clean the pan so that the future is good service from the unit! Replace a car battery? Clean the battery tray and sand/paint anywhere there is rust or corrosion. Make it last! Nice work man.
WOW. What an advertisement for TRANE. 😀 I like the interface/sensors. 😀 👍
on these call backs, this video is good HISTORY and confirmation of what YOU find. As for the previous service techs, they have to rack their brains and then hope they cover the issues. Not that all techs will/should or even have time to do the videos.
Thank you for sharing your knowledge it’s really helped me grow as a technician.
Good informative video! Should put a coat of black, red, or grey paint on that plywood base for your smoke detector lab you have hanging up.
Your job is amazing i love it and really thank you how you explained all the situations and possibilities thank you and keep going
Love the bubble party! I totally get the owning up to mistakes, I’m the same way.
Percussive maintence! My favourite
Nice job and good knowledge find issues and solutions.
As always very educational video. Thank you for your knowledge.
Thanks for watching!! I will be going live on TH-cam this evening 7/27/20 @ 5:PM pacific time to discuss my most recent uploads, answer questions from TH-cam comments,emails, and the Livechat. Come on over and check it out th-cam.com/video/TfGdmYpM6Qs/w-d-xo.html
Trane has generally put most of the safeties in a reset relay circuit in the past. So, if one opens, BAM, requires reset. That is a “Cadillac” Voyager, with all the bells and whistles. Thanks!
Always full of knowledge thank you 🙏
Nice to see a relatively clean unit with clean condenser and relatively frequent air filter changes. I mean in the desert you probably should replace these filter every 4 months easily. But overall, nice to see well engineered unit with a lot of internal pipeing easily accessible. The screen with diagnostic is also really nice, just a bit slow to respond. You need to be patient with it :)
Can't TRANE have included an air flow sensor and tell you when the filters become obstructed? (I'm kidding, they probably already have this. 😍)
I like the blower idea on the condenser. good job
Thanks to watching your channel I have now found myself unwittingly internally diagnosing problems with HVAC units at the sites I travel too in my job! Now just to be clear, I am not an HVAC technician! But I frequent the same places regularly in my work and I now see things I didn't before. For example, I have come to realise that two separate wet areas I've always needed to navigate which have always been wet, are actually wet because of blocked drain pans causing nearby HVAC units to endlessly drip onto the walkway! I have come out from the bliss of naivety and I've got YOU to blame for it! lol :) Maybe one day I'll point it out.They need a PM contract badly. Love your work & the videos. Am wearing out your like button though. Does it really make a difference if we click like on every one (if we watch them all to the end anyway)?
That clip you showed made me think of a Birthday Party my Cousin threw for his 4 year old Daughter...
He had one of his Employees (he's a General Contractor) rig up a automatic bubble-"wand" except the goofball used a Yard maintenance industrial Leaf Blower as the power source...
He loaded the monstrosity with 5 gallons of home-made bubble liquid and pulled the trigger...
Imagine if you can a 75 foot x 75 foot yard covered with foam 6 inches deep being enjoyed by 12 Giggling 4 year olds...
Did he add any dye to it?
@@OmniscientWarrior No, he wasn't Quite THAT Insane...
Small point. In the video it was something like "we portray ourselves to be ... three positive things .."
Don't say that.
You need words that say your firm "is" those things, these are your firm's values, we strive to be ... positive things. A positive message about the way you want the firm to act. [Not the way you want to be portrayed, appear, desire, etc.]
That Milwaukee blower is on sale at HD, so I'm going to grab one. I also still have my Simpson 260. I see you have one as well!
hey chris! i was in the voice call with you last night i really enjoyed it please if you ever have time again do it again! i enjoy watching this!
It's crazy how much you catch when you get a call and really go in depth. Problem is I have a lot of customers that don't have much dough to get these things repaired so you get caught trying to prevent any callbacks but not charging a fortune. Best you can do is try and fix as many high priority issues and document things that may cause issues later. Talk about anxiety
Put a sales guy in front of you to fight your battles. 😀
Nice vídeo, those ultimate technology units, are hard sometimes.
You could show one day installing this equipment, it would be really cool !!!
Regarding that exhaust fan spraying grease droplets that foul the condenser of the AC unit, one solution might be to install a deflector plate on the direct path of the plume.
The airborne droplets would impact the plate and condense there, rather than migrating over to the condenser coils' fins.
I will discuss this on the Livestream this evening 7/27/20 @ 5:PM (pacific time) come over and check it out if you can't make it live no worries as it will post as a normal video afterwards. th-cam.com/video/TfGdmYpM6Qs/w-d-xo.html
Even while you can see throug microchannel, grease has less thermal conductivity. IMHO, dust may cover less condenser area, but it's just a thought. Thanks for keep making videos.
Great job Chris! Love your videos. You have a wealth of knowledge and I’ve learned a lot from you
i love the bubble party :D and i still remember watching that video
Well you know how mistakes help make us learn and we learn without mistakes in the future. You did good.
When they add those display/interfaces in the field, what is on them and how accurate they are is up to the guy that programs them.
For purely greased (organic oils and fats) coil, you should use heavy duty degreeser that do have some enzymes. It works very slow (can take even few days), but is safe to leave alone and do its magic. Good to use after cleaning from the dirt first.
Viper Blue actually has the same active chemical as a degreaser. (That's why you should be careful with it.) Sodium hydroxide per the MSDS. Don't leave that unrinsed on aluminum unless you want it to have holes.
I can’t believe Trane is still using the voyager name. I remember when the Voyager line first came out in the 80’s with the Microprocessor control and solid state sensor or thermostat. Back then, it was way ahead of its time. One thing I didn’t like about those early units was the access panel for the economizer controls and motor. It was on the rain hood, and water would leak in and destroy the electronic economizer module. Corrosion on the economizer module terminals was always a problem, and those plastic motors and modules were expensive, even back then The blowers were good on the larger units. I liked the idler pulley, heavy brackets, and the way they designed the belt tension adjustment. I never really experienced a lot of trouble with those early units, except for one ten ton, where the factory had cross piped the liquid lines for circuit one and two. Everything worked when both compressors were on, but when it was in first stage, the readings went crazy.
do you offer service contracts which include the cheap consumables like belts/filters and some kind of regular visits ? seems like ideal time to sell up this kind of thing and it keeps there systems running preventing larger expensive repairs. probably wont generate a lot of money but still a regular flow $$ for a lower level technician where he could advise the customer a full visit is required also where the real money is. Either way .. love the videos keep it up.
Good tips as always!
Haha like a night club In Vegas. Enjoy the videos brother!
I would work for you. You seem very laid back and cool. I do HVACR in Colorado. More refrigeration than anything.
I wish they would use "tripped" and "clear" instead of open/closed to make it more obvious.
For a little bit of insurance, you should throw in 5 or 6 pan tablets into the condensate pan. Also , why is the drain line vent pipe higher than the top of the drain pan? That is a no-no.
I blame TRANE for not sending emails to the customer like: "I need my filters changed. And also, you will need to put in some drain pan tablets to avoid a service call in a few months." 🤖 🤖 😁 "Click here to mark the work as completed by customer. Click here and we will automatically bill your payment on file and dispatch a technician."
Totally a white glove service? ❤
Adapt and evolve,this is the key
Good job
I am amazed that those drain pipe are copper. Why not some plastic piping like geberit (or even crimped stainless steel), it is cheaper super fast to install and can be outside on a sun as well as copper.
Nice repair video 👍
A lot of people don’t realize how many moving parts and electrical connections along with miles of wire there are inside of most equipment. It’s pretty damn amazing more things don’t go wrong! To me a call back is a slap in the face but sometimes there are those nuisance calls that just happen.
I had a voyager unit that had a fancy contactor which the setting the amp protection safety was turning off my unit and i didn't know till a tech showed me the little dial and it wasn't amping crazy either so I didn't catch it the first time.
Wish all techs had your ethics . Had a tech check my unit out and found both schrader valves and caps loose after he left ... Just saying ... Good vid and very Vodka and beer chaser worthy ... Lol ... Thanks Chris ...
I know less than nothing about air conditioning I Used to repair washing machines before i retired. I just find them quite fascinating. Purely as a suggestion regarding the condenser coil and the bubble party and the water logging, could you use a rinse aid like substance to stop the water retention. Like I said I have no clue. Thank you again for the great videos'.
Eean Wyatt-lees micro channel condensers have holes too small and hold the water in... not much except air pressure helps
It's just a longer process. More rinsing and drying out is needed and that will eliminate the foaming problem. It's just time consuming and you are losing money on the wait time.
I had a rooftop with that same style water spidget super cool but couldn’t get any water to come out
The TH-cam compression sure loves the micro-channels lol, nice video
Very interesting to see the modern human interface units
One thing to alleviate these problems is yearly cleaning maintenance once or Twice a year. But most don't want to spend the maintenance fee which would be cheaper then to wait to fix a problem or a major service call. They think it will run without issues for the life of theses units. DOING MAINTENANCE WILL SOLVE most service calls.
Clean is the life of a ac unit ! Most people dont understand or some just dont care they have to be clean to work correctly and being honest and fair will defently pay off in long run
Awesome video.
On the exhaust hood, by code should be 10 from the nearest ac unit, we usually installed 5 ft. extensions to the exhaust unit. makes it a bitch to service though. I usually carried a cordless shop vac with me to vac out those drain pans. Sucks when you have to go back on it for being plugged. Good find.
I was waiting for the the drain pan flush then drain line flush
Grab the shark bite and look through it. When you see the resteiction it causes you'll know you're better off just using tape. Or just throw the coupler and don't sweat it, it is on the roof top and wont matter. Just zayin
A couple & no sweat solder. Or just a coupling.
Safety circuits are built in two ways - either normally open or normally closed ... the normally closed system is self monitoring - as in if a wire gets open or grounded the system will shut down. Some safety systems change states when power is applied to them - so the print will throw you a curve when they draw the components in the shelf state with the power off then when you turn the control power on the components changes state and then has to change state again to show a fault... you see that in speed sensing circuits.. so the upshot is to realize the relationship between "normal" and "tripped" might not be "open" or "closed". In this video you unconsciously sorted out that same issue by setting the float switch and comparing the readout on the interface with the condition the switch until you understood what kind of condition the interface was reporting... natural born troubleshooting skills guy... my favorite troubleshooting saying that covers every situation is "if this then that" - just compare the conditions with the results and if there is a conflict then there is a problem.... you do good instructional videos guy ...
I think when there's 20 or 30 ft of horizontal pipe , with no pitch for drainage, it's almost a given that you need to flush it out. And residential float switches are normally closed.
I have this question so there is ac in a attic how offten should it get cloged
On the high end residential units, the controller sends errors to the thermostat, which connects to the internet and sends faults to the HVAC company servicing the unit. While this is a more expensive thermostat, it seems like it would make for a better "needs service now" indicator than waiting for a no HVAC call.
Carry a universal speedometer cable core from the parts store. You can use it like a plumbing snake thru small tubing drains. Spinning it inside the tube with a variable speed drill. Most are 80" long so it wont do the longest drains. There are also automotive flush guns (not ac system type) thru napa that uses a garden hose and compressed air to really clean long tube drains. You have the ability to make your own.
wayne p air goes past a lot in the flat drains that’s why he uses water pressure
@@jojomorgan8556 you have never used a cooling system flush gun. Floods the pipe with water followed by a blast of compressed air to push it out. Dont use it on a sewage drain. You'll be cleaning ceilings all over the building. Fountains of glory. A tenant used compressed air to clean his stopped drain. It was a clog in the main under his end of the building. Another guy used a shop vac. Worked great. The howling suction coming from the adjoining kitchen drain scared that couple so bad. They were cowering in the living room as the manager arrived. Pointing toward the kitchen. Watch it will do it again. They thought a demon was sucking the air from their drain. It was a craftsman..shop vacuum. The best was when the journeyman plumber pushed the chuck handle forward and let 75 feet of 1" sewer snake escape down the 12th floor clean out. The sound of it accelerating downward. Making zipping sounds was priceless.
wayne p my cooling flush gun attaches to the pressure washer.... no air needed.... but I have seen the pneumatic ones....and failures like a cylinder head freeze plug flying out and popping the radiator..... lol Murphy’s law....
@@jojomorgan8556 i lost a freeze plug on my 76 ford van with a 460 one day... long beach freeway.. heavy but moving traffic.. poor guy on a motorcycle just about to pass me on my left when it turned loose.. steam.. boiling hot green coolant. him wiping his face and spitting as he was covered in hot coolant was the reflection i saw in my mirror..
Noticed the top of that 3/4 trap is open to the weather any chance you could put a screen on top , to prevent , debris from entering
LOL. bubble party, that was great!
You said that the first tech to service this unit for this problem was investigating a VFD error but couldn't find anything. That got me thinking.
I'm no HVACR tech, but I do know a bit about electric motors and VFD's, so here's what I was thinking:
Do you think that those units with a VFD on the blower might be able to detect a broken and/or slipping belt?
My thinking is that if the VFD can already detect a locked blower by the motor running amps being too high, then it would be able to detect a slipping/broken belt by the motor running amps being too low, right?
Are there any units out there that are sophisticated enough to do that? My thinking is that the VFD already has enough electronics in it to measure the needed parameters, it just lacks the instructions to tell it what to do.
@dothemathright 1111 True air density changes, and therefore I guess the load on the motor would change too, but if the VFD is seeing 3 amps draw when it usually draws 10, chances are high that the belt broke.
Hey buddy,
Could you please make a video on how to become a HVAC technician. Like, how to get training ( like, how to start all things) and wht education a person should have?
Please make this educational video..
Thanks in advance 🙂
Could they install a guard of some kind between the Kitchen Exhaust and the AC Condenser to prevent the buildup of grease on it?
I will discuss this on the Livestream this evening 7/27/20 @ 5:PM (pacific time) come over and check it out if you can't make it live no worries as it will post as a normal video afterwards. th-cam.com/video/TfGdmYpM6Qs/w-d-xo.html
The bubble party was so funny lol 😂
Bubble PARTY 🎉 LOL -14:10