Hello petr hauser, If you have any problem of our iScooter product , please consult our cutomer service mail support@iscooterglobal.com Then we will try our best to help you!
Hello, I have an Iscooter I9 Pro and recently I got the error code E50 when I started it up, so I can't ride it. I can't find this error code in the manual. Can you give me a hand with troubleshooting? Thank you in advance.
Hello, for the size of screw you need, we suggest that you can send me the scooter model or order number to our mail support@iscooterglobal.com. Our product expert will further help you.
Hello Certi, If you still need throttle now , please contact our customer service mail support@iscooterglobal.com We have enough inventory of i9 series scooters now.
How do I fix my Iscooter it doesn't turn on but when I try to put it on charge the charger is green but it just doesn't turn on if you got any solutions please let me know ASAP
I have the iScooter i9 pro, which is basically this one but just another name. I had a lotta fun with it but suddenly some cable in the front near the steering wheel was snapped. I can turn on the scooter and everything but the only thing it doesn't work anymore is the handle that u use for speeding. I opened the scooter (removed the steering and got the cable that snapped) but i dont really know what to do right now. I think we got the same problem.
Hello Jas, For your issue , please following the steps to confirm the detail issue: 1. It is normal to not be able to turn on the phone in the charging state (it needs to be turned on in the uncharged state) 2. First check the status of the indicator light of the charger (red light during charging, green light when fully charged) If the red and green lights flash alternately during the charging process, we will replace the charger to solve the problem. 3. Charge the skateboard. If the red light is on when charging, it means the lithium battery is normal, and we will replace the controller; if the green light is always on and you can open the scooter easily when charging, the battery is probably broken, and we will reissue the battery. If you cannot confirm it , Could you also please elaborate on the issue with more information? If it is something that can be better illustrated visually then please send photos or preferably a video. ( If videos , please keep each video under 30s time) We will then send it to our tech team to review if necessary. Don't worry , we will try our best to help you solve it. Please be free to contact our customer service mail support@iscooterglobal.com
Yes, the video can fit i9/i9pro/i9max of old version. But now we have new i9max model as the link shown: www.iscooterglobal.co.uk/products/iscooter-i9max-electric-scooter But they have the similar operations.
Hello Jill, I am sorry to hear that you are having difficulty with your device. We offer a minimum 6-month warranty on our products. To help us assist you and know what device you are working with, please send me your order number. Could you also please elaborate on the issue with more information? If it is something that can be better illustrated visually then please send photos or preferably a video. ( If videos , please keep each video under 30s time) We will then send it to our tech team to review if necessary. Don't worry , we will try our best to help you solve it. Our customer service mail support@iscooterglobal.com
Hello Strings, For your issue that you cannot open scooter, please following the steps to confirm the detail issue: 1. It is normal to not be able to turn on the phone in the charging state (it needs to be turned on in the uncharged state) 2. First check the status of the indicator light of the charger (red light during charging, green light when fully charged) If the red and green lights flash alternately during the charging process, we will replace the charger to solve the problem. 3. Charge the skateboard. If the red light is on when charging, it means the lithium battery is normal, and we will replace the controller; if the green light is always on and you can open the scooter easily when charging, the battery is probably broken, and we will reissue the battery. If you cannot confirm detail , please tell us the result and send a video to our service support mail: support@iscooterglobal.com Then we will try our best to help you!
@@iScooter hey I just bought this kind of scooter but it's not charging the light won't turn to red after being on green can you help me I'm willing to send it in Ill pay cash
I have the iScooter i9 pro, which is basically this one but just another name. I had a lotta fun with it but suddenly some cable in the front near the steering wheel was snapped. I can turn on the scooter and everything but the only thing it doesn't work anymore is the handle that u use for speeding. I opened the scooter but i dont really know what to do right now. Anyone an idea? Maybe something that I need to replace or fix?
Hello Lil, I am sorry to hear that you are having difficulty with your device. We offer a minimum 6-month warranty on our products. To help us assist you and know what device you are working with, please send me your order number. Could you also please elaborate on the issue with more information? If it is something that can be better illustrated visually then please send photos or preferably a video. ( If videos , please keep each video under 30s time) We will then send it to our tech team to review if necessary. Don't worry , we will try our best to help you solve it. Our customer service mail support@iscooterglobal.com
For the E14 erro issue, we hope you can provide order number and a video to our customer support mail support@iscooterglobal.com. Then our product expert will give you a proper solution.
Hello Mckenzie, I am sorry to hear that you are having difficulty with your device. We offer a minimum 6-month warranty on our products. To help us assist you and know what device you are working with, please send me your order number. Could you also please elaborate on the issue with more information? If it is something that can be better illustrated visually then please send photos or preferably a video. ( If videos , please keep each video under 30s time) We will then send it to our tech team to review if necessary. Don't worry , we will try our best to help you solve it. Our customer service mail support@iscooterglobal.com
Hello chloe, I am sorry to hear that you are having difficulty with your device. We offer a minimum 6-month warranty on our products. To help us assist you and know what device you are working with, please send me your order number. Could you also please elaborate on the issue with more information? If it is something that can be better illustrated visually then please send photos or preferably a video. ( If videos , please keep each video under 30s time) We will then send it to our tech team to review if necessary. Don't worry , we will try our best to help you solve it. Our customer service mail support@iscooterglobal.com
Hi my little boy I bought s9 pro max, well I need to check the accelerator it look exactly the same as your but it's green wires instead of red. But everything exactly same I took rubber grip off I can't get screen off to get to screws you did in this video. I tried razor blade just like you no luck. It won't budge any tips? I either need to replace it or somthing isn't hooked up. But if can't get to it I can't fix it. He's only had scooter since April 29, which is over a month.
Hopefully you can help me more then support I'm so upset with them lol. This video is really old though. So hopefully you see my message my only hope at this point. Thanks in advance.
Hello, if you have any confusion with the video, we hope you can provide order number and detailed quesation to our customer support mail support@iscooterglobal.com. Then our product expert will give you a proper solution. We will imporve our products and provide more clearer videos for our customer, also thanks for your suggestion.
Maybe I'm being stupid (probably) but it just looked to me like they broke it down and then rebuilt it? I mean. Did it go faster? What did you change? Not helpful to me but then like I said, I'm daft..
hi, dear, you can leave a message to our customer service email, pls also attach your order number, we will solve it for u asap.😁email: support@iscooterglobal.co.uk
Gracias por contactarnos. Debe ajustar la velocidad máxima del scooter IX4, y los pasos son los siguientes: 1. Abra la cerradura eléctrica 2. Presione el botón de encendido para encender el scooter 3. Mantenga presionados los botones de encendido y bocina durante 5 a 8 segundos para ingresar a la interfaz de configuración del modo 4. Presione el botón de la bocina y la pantalla muestra P30 (modo de baja velocidad); presione S para cambiar a P31 (modo de alta velocidad) 5. Presione el botón de encendido para guardar la configuración en el modo de alta velocidad: 15 km/h, 30 km/h, 45 km/h. Adjunto el video para su referencia. Espero que este mensaje te encuentre bien.
Hello Manny, I am sorry to hear that you are having difficulty with your device. We offer a minimum 6-month warranty on our products. To help us assist you and know what device you are working with, please send me your order number. Could you also please elaborate on the issue with more information? If it is something that can be better illustrated visually then please send photos or preferably a video. ( If videos , please keep each video under 30s time) We will then send it to our tech team to review if necessary. Don't worry , we will try our best to help you solve it. Our customer service mail support@iscooterglobal.com
@@Kxlvyn7salut j'ai la même trotinette la i9 Max et je ne l'ai pas encore débridé mais je n'arrive pas à dépasser 30km/h, est ce que toi aussi tu as rencontré ce problème? Merci
@@aminetouabi1870 non du tout, je suis simplement passé par l’app minirobot et j’ai rentré les données correspondant à ma trotinette dans mon cas 10,4A pour 42v je crois et ensuite j’ai pu la mettre à 35 km/h toujours via les paramètres
@@Kxlvyn7en passant par cette app le Bluetooth n'affiche rien alors que le trottinette est bien allumé y a t-il un appareillage à faire sur la trottinette ?
Bonjour, avez-vous eu un problème pour remplacer des pièces de scooter? N'hésitez pas à contacter notre service client par e-mail support@iscooterglobal.com Nous ferons de notre mieux pour vous aider.
LOVE IT! Thnak you! Just do you have any idea for what is there that extra "pin" or how is it called (2:00) Is just there for no reason :)
Hello petr hauser,
If you have any problem of our iScooter product , please consult our cutomer service mail support@iscooterglobal.com
Then we will try our best to help you!
Do you have any troubleshooting for i9 scooter that’s not charging?
what is the name of the glue you use to put the screen together??
Hello, it is just the common glue that can adhesive plastic items.
Hello,
I have an Iscooter I9 Pro and recently I got the error code E50 when I started it up, so I can't ride it.
I can't find this error code in the manual.
Can you give me a hand with troubleshooting? Thank you in advance.
what kind of screws go in to the front head part i need new ones mine stripped need size
Hello, for the size of screw you need, we suggest that you can send me the scooter model or order number to our mail support@iscooterglobal.com.
Our product expert will further help you.
Where did u get the throttle from I had the same problem but couldn’t connect my new one because I got the wrong fitting
Hi, we have throttle, but it out of stock now
Hello Certi,
If you still need throttle now , please contact our customer service mail support@iscooterglobal.com
We have enough inventory of i9 series scooters now.
How do I fix my Iscooter it doesn't turn on but when I try to put it on charge the charger is green but it just doesn't turn on if you got any solutions please let me know ASAP
Same thing with mine
either dead battery or controller board guys
I have the iScooter i9 pro, which is basically this one but just another name. I had a lotta fun with it but suddenly some cable in the front near the steering wheel was snapped. I can turn on the scooter and everything but the only thing it doesn't work anymore is the handle that u use for speeding. I opened the scooter (removed the steering and got the cable that snapped) but i dont really know what to do right now. I think we got the same problem.
Hello Jas,
For your issue , please following the steps to confirm the detail issue:
1. It is normal to not be able to turn on the phone in the charging state (it needs to be turned on in the uncharged state)
2. First check the status of the indicator light of the charger (red light during charging, green light when fully charged)
If the red and green lights flash alternately during the charging process, we will replace the charger to solve the problem.
3. Charge the skateboard. If the red light is on when charging, it means the lithium battery is normal, and we will replace the controller; if the green light is always on and you can open the scooter easily when charging, the battery is probably broken, and we will reissue the battery.
If you cannot confirm it , Could you also please elaborate on the issue with more information?
If it is something that can be better illustrated visually then please send photos or preferably a video.
( If videos , please keep each video under 30s time)
We will then send it to our tech team to review if necessary.
Don't worry , we will try our best to help you solve it.
Please be free to contact our customer service mail support@iscooterglobal.com
Does this accelerator fit a iScooter i9 max?
Yes, the video can fit i9/i9pro/i9max of old version.
But now we have new i9max model as the link shown:
www.iscooterglobal.co.uk/products/iscooter-i9max-electric-scooter
But they have the similar operations.
I9 pro stem wobble i cannot seem to remove screws at hinge
Hello Jill,
I am sorry to hear that you are having difficulty with your device.
We offer a minimum 6-month warranty on our products.
To help us assist you and know what device you are working with, please send me your order number.
Could you also please elaborate on the issue with more information?
If it is something that can be better illustrated visually then please send photos or preferably a video.
( If videos , please keep each video under 30s time)
We will then send it to our tech team to review if necessary.
Don't worry , we will try our best to help you solve it.
Our customer service mail support@iscooterglobal.com
My iscooter won't turn on but my head light and break light blinks for awhile any idea's would greatly be appreciated.
Hello Strings,
For your issue that you cannot open scooter, please following the steps to confirm the detail issue:
1. It is normal to not be able to turn on the phone in the charging state (it needs to be turned on in the uncharged state)
2. First check the status of the indicator light of the charger (red light during charging, green light when fully charged)
If the red and green lights flash alternately during the charging process, we will replace the charger to solve the problem.
3. Charge the skateboard. If the red light is on when charging, it means the lithium battery is normal, and we will replace the controller; if the green light is always on and you can open the scooter easily when charging, the battery is probably broken, and we will reissue the battery.
If you cannot confirm detail , please tell us the result and send a video to our service support mail: support@iscooterglobal.com
Then we will try our best to help you!
@@iScooter hey I just bought this kind of scooter but it's not charging the light won't turn to red after being on green can you help me I'm willing to send it in Ill pay cash
@@xanaxbars5509 You can contact the after-sales customer service staff by email, he will help you solve the problem, thanks
I have the iScooter i9 pro, which is basically this one but just another name. I had a lotta fun with it but suddenly some cable in the front near the steering wheel was snapped. I can turn on the scooter and everything but the only thing it doesn't work anymore is the handle that u use for speeding. I opened the scooter but i dont really know what to do right now. Anyone an idea? Maybe something that I need to replace or fix?
Hello Lil,
I am sorry to hear that you are having difficulty with your device.
We offer a minimum 6-month warranty on our products.
To help us assist you and know what device you are working with, please send me your order number.
Could you also please elaborate on the issue with more information?
If it is something that can be better illustrated visually then please send photos or preferably a video.
( If videos , please keep each video under 30s time)
We will then send it to our tech team to review if necessary.
Don't worry , we will try our best to help you solve it.
Our customer service mail support@iscooterglobal.com
How do you clear the trouble code E14 that's the throttle trouble code
For the E14 erro issue, we hope you can provide order number and a video to our customer support mail
support@iscooterglobal.com.
Then our product expert will give you a proper solution.
What does it mean when u see a red Screw ranch sing on their
Hello Mckenzie,
I am sorry to hear that you are having difficulty with your device.
We offer a minimum 6-month warranty on our products.
To help us assist you and know what device you are working with, please send me your order number.
Could you also please elaborate on the issue with more information?
If it is something that can be better illustrated visually then please send photos or preferably a video.
( If videos , please keep each video under 30s time)
We will then send it to our tech team to review if necessary.
Don't worry , we will try our best to help you solve it.
Our customer service mail support@iscooterglobal.com
Hi I have the same scooter it’s coming up e then goes to 16 the light flashes an the same sound comes up any idea?
Search up error code for escooters should tell you
Hello chloe,
I am sorry to hear that you are having difficulty with your device.
We offer a minimum 6-month warranty on our products.
To help us assist you and know what device you are working with, please send me your order number.
Could you also please elaborate on the issue with more information?
If it is something that can be better illustrated visually then please send photos or preferably a video.
( If videos , please keep each video under 30s time)
We will then send it to our tech team to review if necessary.
Don't worry , we will try our best to help you solve it.
Our customer service mail support@iscooterglobal.com
I have the exact same scooter the battery is working but when I press the power in button the scooter screen doesn’t work can you please help me
Hi, you can send picture/video by email for us to confirm the problem
Email: support@iscooterofficial.co.uk
@@iScooter this email adress does not work anymore, do you have a new one?
Hi my little boy I bought s9 pro max, well I need to check the accelerator it look exactly the same as your but it's green wires instead of red. But everything exactly same I took rubber grip off I can't get screen off to get to screws you did in this video. I tried razor blade just like you no luck. It won't budge any tips? I either need to replace it or somthing isn't hooked up. But if can't get to it I can't fix it. He's only had scooter since April 29, which is over a month.
Hopefully you can help me more then support I'm so upset with them lol. This video is really old though. So hopefully you see my message my only hope at this point. Thanks in advance.
What exactly did you do???
Hello, if you have any confusion with the video, we hope you can provide order number and detailed quesation to our customer support mail
support@iscooterglobal.com.
Then our product expert will give you a proper solution.
We will imporve our products and provide more clearer videos for our customer, also thanks for your suggestion.
Maybe I'm being stupid (probably) but it just looked to me like they broke it down and then rebuilt it? I mean. Did it go faster? What did you change? Not helpful to me but then like I said, I'm daft..
how do i fix an e10 problem please
Hi, E10 code means that the controller and dashboard are faulty and need to be replaced
Hi were can I get the replacement dash from as I can't find it anywhere online I've got the e9pro 350w
hi, dear, you can leave a message to our customer service email, pls also attach your order number, we will solve it for u asap.😁email: support@iscooterglobal.co.uk
Hola, mi pregunta es como puedo deslimitar ix4? No me pasa de 30km/h
Gracias por contactarnos.
Debe ajustar la velocidad máxima del scooter IX4, y los pasos son los siguientes:
1. Abra la cerradura eléctrica
2. Presione el botón de encendido para encender el scooter
3. Mantenga presionados los botones de encendido y bocina durante 5 a 8 segundos para ingresar a la interfaz de configuración del modo
4. Presione el botón de la bocina y la pantalla muestra P30 (modo de baja velocidad); presione S para cambiar a P31 (modo de alta velocidad)
5. Presione el botón de encendido para guardar la configuración en el modo de alta velocidad: 15 km/h, 30 km/h, 45 km/h.
Adjunto el video para su referencia.
Espero que este mensaje te encuentre bien.
@@iScootercan you do this also on i9 max?
How do I fix e40
Hello Manny,
I am sorry to hear that you are having difficulty with your device.
We offer a minimum 6-month warranty on our products.
To help us assist you and know what device you are working with, please send me your order number.
Could you also please elaborate on the issue with more information?
If it is something that can be better illustrated visually then please send photos or preferably a video.
( If videos , please keep each video under 30s time)
We will then send it to our tech team to review if necessary.
Don't worry , we will try our best to help you solve it.
Our customer service mail support@iscooterglobal.com
Hello i have a iscooter E9D ,my plastic cover for my display is broken can you please help me find where i can buy a new one
Hi, buy from this link www.iscooterofficial.co.uk/products/scooter-display-cover-for-iscooter-i9i9proe9de9-pro
Bonjour comment faire pour aller au delà de 35 km/h avec i9 max ? Merci
Bonjour, la vitesse maximale du scooter i9max est de 35 km/h
Peut-être ne peut-il pas le dépasser.
@@iScooterest ce que vous savez si un fil du contrôleur limite la vitesse à 35 km/h ?
@@Kxlvyn7salut j'ai la même trotinette la i9 Max et je ne l'ai pas encore débridé mais je n'arrive pas à dépasser 30km/h, est ce que toi aussi tu as rencontré ce problème? Merci
@@aminetouabi1870 non du tout, je suis simplement passé par l’app minirobot et j’ai rentré les données correspondant à ma trotinette dans mon cas 10,4A pour 42v je crois et ensuite j’ai pu la mettre à 35 km/h toujours via les paramètres
@@Kxlvyn7en passant par cette app le Bluetooth n'affiche rien alors que le trottinette est bien allumé y a t-il un appareillage à faire sur la trottinette ?
Non mais on t'a pas demandé de tout démonter !!!!
Bonjour, avez-vous eu un problème pour remplacer des pièces de scooter?
N'hésitez pas à contacter notre service client par e-mail support@iscooterglobal.com
Nous ferons de notre mieux pour vous aider.