long story short, we don't do refunds or exchanges like america. once you buy, it's done. esp for chain shops, and credit cards. it's not impossible but you weren't being ripped off, you asked for something they can't do/not trained for (reverse card charge)- custom here is that reversal is to be done by the cardholder, not the shop. language barrier is also an issue - i suspect both sides are using english differently, including how the security guard understood you later, because as i said it's practically unheard of + ppl here especially don't say things directly in the first person (when they said, it's not done here, the translation is = i cannot do it). one last note about laughing/smiling - it's a cultural difference: you see more of this in stressful experiences tbh rather than outright aggression. they're trying to soothe the situation because they won't/can't tell you but of course it must feel odd as an outsider
typically in malaysia, we dont do refunds or exchanges, unless the shop blatantly states that they allow. so the general rule is no exchange or refunds once purchased means sold. we usually ask first if exchange is allowed before we purchase something here if you really intend to exchange or refund sometime later. we grow used to it and think carefully before purchasing lol
Because too many works to be done when cancelling a payment. They need to do the CC refund and key in data. Then do some paperwork for report. If they are too many cancellation within a month the superior will be questioned by the higher up. In the end the higher up will questioning the staff ethic on not do their job right eventhough it is the customer who changed their mind last minute. After all, customer always right. So thats why there are policy on no cancellation or refund after payment be made. there are some food chain and mart that allow cancellation and refund but only supervisor/manager can allow to do so.
Actually to cancel it some of convenience store they need their supervisor to cancel....i dont why they need this kind of rule....sorry for you guys...mostly happened the staff is new or the manager is not there so ...for easy way they just state that they cannot cancel the order..
Don't let little things like that spoil your day guys. In Malaysia, it is best to use cash, especially when you're out of town. In Melaka, be sure to eat Baba Nyonya foods, Satay Celup, Popiah with pork lard, and also Portuguese seafoods at the Portuguese Settlement!😅😊
안녕하세요~항상 영상 재미 있게 잘 보고 있어요....말레이시아에 오신거 보고 넘 반가웠어요.9년전 저도 이곳에 와서 처음 그 부분이 적응이 안됐죠 ㅠㅠ 지금도 그래요...예전 망고나 코튼온 처럼 큰 매장에서 조차 취소가 안되거나 반품,교환이 안된다고 했으니까요...그래도 요즘은 많이 가능해졌어요...취소를 일반 직원이 못하는경우가 많고 지배인?같은 책임자?같은 사람만 할수 있는 시스템이에요...그래서 너무 번거로롭죠...,.아마 그때 세븐일레븐에 책임자가 없으니 안된다고 딱 잘라 말한거 같기도 해요....이제는 저도 익숙해서 그런가보다 살고 있답니다...그래도 말레이시아에서 좋은 기억 많이 많이 간직하고 가세요♡
저는 여기 살아도 몬키아라 Arte (66층 프랑스 궁전같은 레스토랑/바와 터키 파묵칼레같은 계단식 스파 있는 환상적인 콘도)같은데 스테이케이션 자주 하는데 여기 카톡같은 왓츠앱으로 하루전에 대화하고 몇시 도착. 다 미리 정하면 체크인하기 쉽더라구요. (물론 주인장에 따라 다르겠지만..대체로. 하지만 하루종일 안읽는 사람도 있긴 있었음.) 모든 커뮤니케이션이 왓츠앱으로ㅜ 에휴, 세븐 일레븐에서 너무 너무 답답하셨겠어요ㅠ.ㅠ 제 추측으로는 시골이라 그리고 편의점 직원 계속 새로 들어오고..신참들 엄청 많아요. 자신이 못하는 일은 배째라 안된다고 우김. 전에 7-11 한직원이 쇼피 (한국으로 치면 쿠팡) 스캔도 잘 못해서 옆에 동료직원이 교육시켜줬음. 자신의 무능력을 당황스러움을 웃음으로 무마 아니면 모델같은 두분이 멋져서 웃었을지도. (예전에 저도 편의점 직원들이 키득키득 웃길래 기분나빠서 왜 웃느냐고 비웃느냐고 물으니깐 한국인 보니 신기하고 피부 좋고 예뻐서라고 함ㅋ) 전반적으로 이런 일들은 주로 외노자들 (방글라데시, 파키스탄, 네팔 등)이 말레이시아에서 일하고 계속 일자리를 바꿔 직원들 교육도 제대로 안되어있고 이 경험 때문에 말레이시아에 대한 이미지가 나빠지지않았음 해요. 말레이시아 본토사람들 대부분이 친절하고 예의바르고 순수함. 갱갱님 흰 top과 저번에 사신 흰 조개 목걸이 너무 잘 어울리시네요. 봉달님 에어 비 앤 비 들어올때 여자들 표정 꼭 연예인 본 표정ㅋㅋㅋ 요새 말레이시아 편 넘 재밌게 보고있어요~~ 오늘 줄리스 땅콩버터 과자 사러 갈려구요ㅎ P.S. 기억을 더듬어보니 예전에 쿠알라룸푸르 7-11에서 cancel하고 딴 제품으로 급 바꾼 적이 있었는데 그 직원이 supervisor 불러서 처리하고 시간이 오래걸리더라구요.
Sorry to hear about the experience! Since you're in Melaka, you should definitely visit Jonker Street and the Baba Nyonya Museum. There's a vendor at Jonker Street who sells incredibly fresh seafood, and his carrot cake is absolutely to die for. Wishing you both a wonderful time ❤
I also recently found that out! Previously, I always had fast food like cup noodles or sandwiches at convenience stores. Last month when I went to TBS, I happened to encounter eateries that sell REAL food on Level 2 and was pleasantly surprised.😁
If credit card, it can be cancelled. I think the staff does not know how to cancel n do a new payment. It would be hard to reverse certain items since the cash register needs supervisor card bypass. So the best us cancel the card payment n re-do..
I'm sorry for the inconvenience but its also not in our culture to cancel cards transaction 🥲 I never did that and I never heard of anyone did that. Not just 7eleven, everywhere in Malaysia usually physical store don't accept refunds except online store where we can do it ourselves. Even big store don't have refunds or reverse card transactions I believe. Those kids probably don't even know they could that since we never really done that. I never thought it could be an inconvenience but seeing this I think Malaysia mart can start having that as well. As for the check in, its supposed to be easy. I feel like its the owner responsibility to help you checked in. Especially when you're travelers from overseas, they should've assist you guys with that. I'm guessing they have language barrier problem and never handle any travelers from oversea since they are not in the city area. I'm also sad seeing this 😢 I hope your stay will be better after this ❤
@propheticduality3988 ...thats my point I am bringing up...counter did not or I could not see registration of any of the local passengers. If they did (just like plane), it would be entirely different.
I think the last time I bought ticket at counter TBS also I have to provide my I.C. At redbus app also needed (I.C no) if I’m not mistaken. Also phone no. & they have call me because I was not at the gate.
7-eleven got some weird rules. Once I wanted to pay by cash, then changed my mind because I don't have small change and wanted to pay using card. Then the cashier refused because he already scan and has open the cash drawer....very weird why can't they just cancel......!!
Because some situations need supervisor around, only supervisor has the right. Normal staff cannot or didn't have qualified just simply make a cancel that ask from client. Even at mall still same, cashier need to ask permission from supervisor if want to make any cancellation that client ask for.
It's not weird but a form of cash control for the register. More so, if his supervisor is not present. Even supermarkets does it (u will notice there are supervisors ard) ...👌
What do people in the comments mean?! You can get refund using card. It’ll take 2-5 business days to get back the money. I have got refund before at petronas. Why 7e cannot?
@@fa1ruz they want the shop to do it, and they want the shop person to do it. You can't do it without a supervisor (if you can in the first place, like if bagi muka or genuinely bought something wrong to replace, or the cashier own mistake, but simply changing your mind is not standard); but more usually people have to call the bank themselves. This part is not usual for them.
You stop complaining. You don’t own Malaysia. They’re acting like the tourist that they are. You don’t have to watch they’re channel. Stop watching them! Nak orang puji negara hang ja! Malu la sikit. They’re sharing their experiences & you’re making it worse
I get where you are but don't be rude. They never acted like they owned the country. That is how they would act exactly in korea as well for the same issue.
Bro, they are tourists. They do not know why such thing happen. Just informing the viewers. That is why they ask others to comment to find out the truth.
Dear both...not every country is similar to ur country or some countries that allow ur store card to pay for the goods u have purchased, or fully utilised whatever bal left therein. U have to conduct research first in a foreign country..👌
U already charged ur card..then u want to replace different item..it cannot be cancelled..as simple as tht..the staffs should properly explained it to u...ur card under visa or master not 7 eleven who takes ur money from the card...visa master will pay to 7 eleven and claim from ur bank so u cannot simply cancel card sale like cash sale...even if u have unauthorized transaction ur bank need to investigate first before u can claim any refund right...this is different from preauthorization by hotel when u check in..tht one they only reserve the amount in ur card first not charged yet so they can cancel the preauthorization..but for sale transaction once u have approved ur card will be charged..any issue u need to contact ur bank
![모든 원주민들이 그때 그 한국인을 기억하는 기적의 섬나라 [티니안1, 북마리아나제도]](/img/n.gif)
long story short, we don't do refunds or exchanges like america. once you buy, it's done. esp for chain shops, and credit cards. it's not impossible but you weren't being ripped off, you asked for something they can't do/not trained for (reverse card charge)- custom here is that reversal is to be done by the cardholder, not the shop. language barrier is also an issue - i suspect both sides are using english differently, including how the security guard understood you later, because as i said it's practically unheard of + ppl here especially don't say things directly in the first person (when they said, it's not done here, the translation is = i cannot do it). one last note about laughing/smiling - it's a cultural difference: you see more of this in stressful experiences tbh rather than outright aggression. they're trying to soothe the situation because they won't/can't tell you but of course it must feel odd as an outsider
I agree with you completley
typically in malaysia, we dont do refunds or exchanges, unless the shop blatantly states that they allow. so the general rule is no exchange or refunds once purchased means sold. we usually ask first if exchange is allowed before we purchase something here if you really intend to exchange or refund sometime later. we grow used to it and think carefully before purchasing lol
Because too many works to be done when cancelling a payment. They need to do the CC refund and key in data. Then do some paperwork for report. If they are too many cancellation within a month the superior will be questioned by the higher up. In the end the higher up will questioning the staff ethic on not do their job right eventhough it is the customer who changed their mind last minute. After all, customer always right. So thats why there are policy on no cancellation or refund after payment be made. there are some food chain and mart that allow cancellation and refund but only supervisor/manager can allow to do so.
Actually to cancel it some of convenience store they need their supervisor to cancel....i dont why they need this kind of rule....sorry for you guys...mostly happened the staff is new or the manager is not there so ...for easy way they just state that they cannot cancel the order..
There is a supervisor Id card or password eg at 99, lotus'
Don't let little things like that spoil your day guys. In Malaysia, it is best to use cash, especially when you're out of town. In Melaka, be sure to eat Baba Nyonya foods, Satay Celup, Popiah with pork lard, and also Portuguese seafoods at the Portuguese Settlement!😅😊
7-eleven에서 있었던 일 정말 죄송합니다 ㅠㅠ.. 우리 현지인들도 가끔 이런 일을 겪어요.. 그들이 속이는 건 아니지만, 그냥 더 노력하려고 하지 않는 것 같아요.. 그래도 다른 무언가가 당신을 기쁘게 하고, 머무는 동안 좋은 추억이 되길 바랍니다! ☺️
안녕하세요~항상 영상 재미 있게 잘 보고 있어요....말레이시아에 오신거 보고 넘 반가웠어요.9년전 저도 이곳에 와서 처음 그 부분이 적응이 안됐죠 ㅠㅠ 지금도 그래요...예전 망고나 코튼온 처럼 큰 매장에서 조차 취소가 안되거나 반품,교환이 안된다고 했으니까요...그래도 요즘은 많이 가능해졌어요...취소를 일반 직원이 못하는경우가 많고 지배인?같은 책임자?같은 사람만 할수 있는 시스템이에요...그래서 너무 번거로롭죠...,.아마 그때 세븐일레븐에 책임자가 없으니 안된다고 딱 잘라 말한거 같기도 해요....이제는 저도 익숙해서 그런가보다 살고 있답니다...그래도 말레이시아에서 좋은 기억 많이 많이 간직하고 가세요♡
네, 한국 세븐일레븐과 말레이시아 세븐일레븐에서 일한 경험이 있는 저도 한국에서 세븐일레븐 매장 안에 있는 포스기로만 카드 결제 취소 가능하다는 사실에 놀랐습니다. 항상 즐거운 여행하세요. 아주 보기가 좋아요. 말레이시아 여행 더 재밌는 영상 항상 감사합니다.
love their videos !
숙소는 어떤 경로로 예약하시는지 궁금해요.
매번 숙소가 좋아보여요.
볼매 두분 멋지세요.❤
📍🏙️부산에서 좋아요와 구독합니다 👍요(잘)즈(돼)음(길)
저는 여기 살아도 몬키아라 Arte (66층 프랑스 궁전같은 레스토랑/바와 터키 파묵칼레같은 계단식 스파 있는 환상적인 콘도)같은데 스테이케이션 자주 하는데
여기 카톡같은 왓츠앱으로 하루전에 대화하고 몇시 도착. 다 미리 정하면 체크인하기 쉽더라구요.
(물론 주인장에 따라 다르겠지만..대체로.
하지만 하루종일 안읽는 사람도 있긴 있었음.)
모든 커뮤니케이션이 왓츠앱으로ㅜ
에휴, 세븐 일레븐에서 너무 너무 답답하셨겠어요ㅠ.ㅠ
제 추측으로는 시골이라 그리고 편의점 직원 계속 새로 들어오고..신참들 엄청 많아요.
자신이 못하는 일은 배째라 안된다고 우김.
전에 7-11 한직원이 쇼피 (한국으로 치면 쿠팡) 스캔도 잘 못해서 옆에 동료직원이 교육시켜줬음.
자신의 무능력을 당황스러움을 웃음으로 무마 아니면
모델같은 두분이 멋져서 웃었을지도.
(예전에 저도 편의점 직원들이 키득키득 웃길래 기분나빠서 왜 웃느냐고 비웃느냐고 물으니깐 한국인 보니 신기하고 피부 좋고 예뻐서라고 함ㅋ)
전반적으로 이런 일들은 주로 외노자들 (방글라데시, 파키스탄, 네팔 등)이 말레이시아에서 일하고
계속 일자리를 바꿔 직원들 교육도 제대로 안되어있고
이 경험 때문에 말레이시아에 대한 이미지가 나빠지지않았음 해요.
말레이시아 본토사람들 대부분이 친절하고 예의바르고 순수함.
갱갱님 흰 top과 저번에 사신 흰 조개 목걸이 너무 잘 어울리시네요.
봉달님 에어 비 앤 비 들어올때 여자들 표정 꼭 연예인 본 표정ㅋㅋㅋ
요새 말레이시아 편 넘 재밌게 보고있어요~~
오늘 줄리스 땅콩버터 과자 사러 갈려구요ㅎ
P.S. 기억을 더듬어보니 예전에 쿠알라룸푸르 7-11에서 cancel하고 딴 제품으로 급 바꾼 적이 있었는데
그 직원이 supervisor 불러서 처리하고 시간이 오래걸리더라구요.
Sorry to hear about the experience! Since you're in Melaka, you should definitely visit Jonker Street and the Baba Nyonya Museum. There's a vendor at Jonker Street who sells incredibly fresh seafood, and his carrot cake is absolutely to die for. Wishing you both a wonderful time ❤
If you upstair on second level from booth ticket , there is a plenty of restaurant ..
I also recently found that out!
Previously, I always had fast food like cup noodles or sandwiches at convenience stores.
Last month when I went to TBS, I happened to encounter eateries that sell REAL food on Level 2
and was pleasantly surprised.😁
You shoud visit pulau perhentian/pulau redang in Terengganu state. Beautiful blue ocean in peninsular Malaysia other than Sabah.
동네구멍가게도 아닌데 카드취소가 안된다는건 이해가
안되네요~
황당하셨겠어요!!!
즐거운 여행되세요
Dont forget visit penang, langkawi, tioman island, taman negara, genting highland, cameron highland
If credit card, it can be cancelled. I think the staff does not know how to cancel n do a new payment.
It would be hard to reverse certain items since the cash register needs supervisor card bypass. So the best us cancel the card payment n re-do..
With e-invoicing now, even more troublesome
드뎌 말라카! 우린 편의점에서 바가지 썼어요ㅠㅠ(쿠알라지만..)
컵라면은 5분 컷이죠ㅎㅎ
마지막 반전의 쿠키 ㄷㄷ
you better visit Penang Langkawi n Semporna
1st floor have counter ticket and counvience store.. 2nd floor is food court..
How is the environment of the bus terminal there's is everything good
I'm sorry for the inconvenience but its also not in our culture to cancel cards transaction 🥲 I never did that and I never heard of anyone did that. Not just 7eleven, everywhere in Malaysia usually physical store don't accept refunds except online store where we can do it ourselves. Even big store don't have refunds or reverse card transactions I believe. Those kids probably don't even know they could that since we never really done that. I never thought it could be an inconvenience but seeing this I think Malaysia mart can start having that as well.
As for the check in, its supposed to be easy. I feel like its the owner responsibility to help you checked in. Especially when you're travelers from overseas, they should've assist you guys with that. I'm guessing they have language barrier problem and never handle any travelers from oversea since they are not in the city area.
I'm also sad seeing this 😢 I hope your stay will be better after this ❤
Totally agree with you.
Korean couple loves beaches 😅 when you go back to Busan Korea ? Bangkok Thailand may be
Halo sweet girls 😅, have nice day ❤
Wonder why staff of bus counter need ur passport to buy a bus ticket ?? They don't register details of passengers who took their bus ride to Melaka??
They need to register the name in case of accidents.
@propheticduality3988 ...thats my point I am bringing up...counter did not or I could not see registration of any of the local passengers. If they did (just like plane), it would be entirely different.
I think the last time I bought ticket at counter TBS also I have to provide my I.C. At redbus app also needed (I.C no) if I’m not mistaken. Also phone no. & they have call me because I was not at the gate.
@@fa1ruz...apps, yes likewise all apps. Counter, not too sure, Sir
@fa1ruz Correct. But it only w TBS.
7-eleven got some weird rules. Once I wanted to pay by cash, then changed my mind because I don't have small change and wanted to pay using card. Then the cashier refused because he already scan and has open the cash drawer....very weird why can't they just cancel......!!
Because some situations need supervisor around, only supervisor has the right. Normal staff cannot or didn't have qualified just simply make a cancel that ask from client. Even at mall still same, cashier need to ask permission from supervisor if want to make any cancellation that client ask for.
It's not weird but a form of cash control for the register. More so, if his supervisor is not present. Even supermarkets does it (u will notice there are supervisors ard) ...👌
What do people in the comments mean?! You can get refund using card. It’ll take 2-5 business days to get back the money. I have got refund before at petronas. Why 7e cannot?
@@fa1ruz they want the shop to do it, and they want the shop person to do it. You can't do it without a supervisor (if you can in the first place, like if bagi muka or genuinely bought something wrong to replace, or the cashier own mistake, but simply changing your mind is not standard); but more usually people have to call the bank themselves. This part is not usual for them.
I work in a hotel, refund needs to fill up form, take time. Top management do not encourage or like refund to happen.
I never cancel in 7-11, so i do not know about this policy.
5:37 아 이거 보니까 신라면 먹고 싶네......... ㅠㅠ 그래도 일본이 말레이시아 보다 신라면이 싸다는게 신기 ㅋㅋㅋ
👍👍👍
😊😊😊❤❤❤
Where your father and mother ?
카드 취소가 안 된다니 황당하셨겠어요.편의점은 편리해서 가는건데... 마트에서도 취소가 안 되는지 궁금하네요.
no refund policy is quite normal in Malaysia.
Stop complaining. This is not Korea. Don't act like you own the country.
You stop complaining. You don’t own Malaysia. They’re acting like the tourist that they are. You don’t have to watch they’re channel. Stop watching them! Nak orang puji negara hang ja! Malu la sikit. They’re sharing their experiences & you’re making it worse
I get where you are but don't be rude. They never acted like they owned the country. That is how they would act exactly in korea as well for the same issue.
Bro, they are tourists. They do not know why such thing happen. Just informing the viewers. That is why they ask others to comment to find out the truth.
Dear both...not every country is similar to ur country or some countries that allow ur store card to pay for the goods u have purchased, or fully utilised whatever bal left therein. U have to conduct research first in a foreign country..👌
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노동자들의 지식 부족으로 인해
나라마다 규정이 다를 수도 있는 건데 카메라 켜고 어이없다는 표정까지 지으시면 저 직원들도 그날 참 기분이 안좋았을 것 같아요
U already charged ur card..then u want to replace different item..it cannot be cancelled..as simple as tht..the staffs should properly explained it to u...ur card under visa or master not 7 eleven who takes ur money from the card...visa master will pay to 7 eleven and claim from ur bank so u cannot simply cancel card sale like cash sale...even if u have unauthorized transaction ur bank need to investigate first before u can claim any refund right...this is different from preauthorization by hotel when u check in..tht one they only reserve the amount in ur card first not charged yet so they can cancel the preauthorization..but for sale transaction once u have approved ur card will be charged..any issue u need to contact ur bank