15 years?? TRUE RESIDENTIAL® SERIES LIMITED WARRANTY STATEMENT LIMITED 30 DAY COSMETIC WARRANTY Stainless steel doors, handles, and shelves are warranted to be free from defective materials or workmanship for a period of thirty (30) days from the date of original retail purchase. Any defects must be reported to the selling dealer within thirty (30) days from the date of original retail purchase. This limited warranty excludes any type of freight / concealed damage. THREE-YEAR PARTS & LABOR WARRANTY *For units purchased after Feb 1, 2013. TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in material or workmanship under normal and proper use and maintenance as specified by TRUE and upon proper installation and start-up in accordance with the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of three (3) years from the date of original installation or thirty nine (39) months after shipment date from TRUE, whichever occurs first. SIX-YEAR SEALED SYSTEM WARRANTY - PARTS & LABOR *For units purchased after Feb 1, 2013. TRUE warrants its hermetically sealed system: compressor, evaporator coil, condenser coil, drier, metering device and connecting tubing to be free from defects in both material and workmanship under normal and proper use and maintenance service for a period of six (6) years from the date of original installation but not to exceed six (6) years and three (3) months after shipment from the manufacturer, whichever occurs first.
I probably missed the 15 year warranty - I'm not an insider. What does it cover that would make me excited about buying a true residential fridge/freezer?
Why do they market the TBR model back bars for outdoor use and the rep says they are not outdoor rated. I really want a true back bar in my outdoor kitchen
I love your videos - very entertaining and informative. Long time viewer. I think in this instance there is something missing something in your video when you describe True.. I'm having a hard time understanding True Residential as a value for what you pay for. They almost seem like Kalamazoo Grills which you seem to say is not a value. Kalamazoo is almost twice the price in most cases (lets say a DCS 9 grill) - but you refuse to (almost) recognize them because they are so expensive relative to a luxury grill. Isn't it the same thing with True playing out here? All high quality refrigerators use stainless steel interiors - like Miele, Subzero, Thermador - almost less than half the cost (but also not currently available if you need them in the next year). Maybe True has (different) colors - but I think the huge difference in costs is True basically saying, like Kalamazoo - we made them bigger - and with lots and lots of stainless steel. Performance is not really that much better than the competition (lets use longevity - Subzero supposedly last 20 years). What is not in your video - Is there any proof that a True will last longer than a Subzero or a Thermador which you almost say True lasts longer? It appears they just use more stainless steel all around the unit. I think there is a value proposition for True - but True needs to help you - or this is just True - dressed as a Kalamazoo brand. Hope that helps. It just does not seem consistent in your message.
See Brian’s comments below. You can’t beat the warranty or service that comes with it. It’s completely apples and Oranges compared to grills. For example, let’s say your grill goes out… you can get by a few days until a Burner is replaced, etc. so as a non essential item that isn’t MANDATORY that it functions everyday. I do think grills max out at a price that simply isn’t worth it. Also you compare Kalamazoo which isn’t 20-30% more like true is. It is in fact triple the price in some cases. So again not apples to apples. What happens if your condenser in your fridge stops working? You need it fixed immediately or you have a problem. That’s where the added value of warranties is so important with refrigeration. True runs it’s own service network. And although we personally do service, true puts the responsibility on themselves to fix it. BBQ’s push off this responsibility to the dealer who sold it. So your warranty is only as good as who you buy it for. Also you mentioned sub zero. They are cheaper, but did you know only one of their models has full stainless steel interior? Anyways what I’m getting at, is every item in the home is not created equal, some are weighted heavier on the need for the best quality, and i feel like refrigeration falls into that category. For example, if I could only afford a true OR a Kalamazoo, I would put in a true, and buy a more reasonably priced grill. Still a luxury one, but more in the 5-10k range. Thanks so much for watching and all your support. Hope that makes sense
If trues residential service network is so great - why are you servicing true residential and not True?????? Again, it sounds like you don't know what you are talking about. Are you saying you can service a true residential refrigerator better than True???? And just as quick? Do you understand how this comes off badly?
@@jasonstein5179 Jason, We appreciate your feedback. We are focusing on luxury home alliances and not commercial units. If you have anymore question feel free to call the store or contact an online salesman. thank you.
Suggestion - Please come up with a new True residential video - maybe interview a true rep? I'm actually starting a remodel in California - I actually want you to sell me a True - read the comments below in response to your comments.
Just to help you - maybe take the approach - True (and Perlick) have dominated commercial markets in the United States. Then - how does their quality transform the residential market? In the video you talk about 2 compressors and stainless steel interiors that help keep the unit cold. But the competition from middle end to high end also does that - see Lg and other fridge makers. Why should I literally pay thousands and thousands of $ for a color fridge (think why you like Hestan in the luxury market). I don't see it in this video - beyond color what is so great about True.
@@embersliving Do you really need full stainless?? - thermador, Miele and SKS can change temperature in 1 degree increments using stainless steel and metal and glass?
also - no to beat a dead horse - but you talk about how True does not have an ice maker in the column freezers (which is great) and you should consider a True under counter ice maker. But then you move to your right - and there is a green True refrigerator with an ice maker in the freezer area. What is up with that? I honestly love your 99 % of all your videos - but its very difficult to follow your logic. Why do column freezers not have ice makers - but a combo fridge freezer does have an ice maker?
plus its easy to find professional repair techs. good like finding someone to repair your typical GE, LG, etc appliances
Yes and True has great customer service as well.
Fantastic product. I am curious why they omitted the door storage since they made a residential frig/freezer combo. Very lovely to look at too.
Which one do you mean?
That warranty is second to none! Having that kinda coverage is worth the price! 15 yrs, your buying at least 2 box store fridges!
15 years??
TRUE RESIDENTIAL® SERIES LIMITED WARRANTY STATEMENT
LIMITED 30 DAY COSMETIC WARRANTY
Stainless steel doors, handles, and shelves are warranted to be free from defective materials or workmanship for a period of thirty (30) days from the date of original retail purchase. Any defects must be reported to the selling dealer within thirty (30) days from the date of original retail purchase. This limited warranty excludes any type of freight / concealed damage.
THREE-YEAR PARTS & LABOR WARRANTY *For units purchased after Feb 1, 2013.
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in material or workmanship under normal and proper use and maintenance as specified by TRUE and upon proper installation and start-up in accordance with the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of three (3) years from the date of original installation or thirty nine (39) months after shipment date from TRUE, whichever occurs first.
SIX-YEAR SEALED SYSTEM WARRANTY - PARTS & LABOR *For units purchased after Feb 1, 2013.
TRUE warrants its hermetically sealed system: compressor, evaporator coil, condenser coil, drier, metering device and connecting tubing to be free from defects in both material and workmanship under normal and proper use and maintenance service for a period of six (6) years from the date of original installation but not to exceed six (6) years and three (3) months after shipment from the manufacturer, whichever occurs first.
I probably missed the 15 year warranty - I'm not an insider. What does it cover that would make me excited about buying a true residential fridge/freezer?
I gotta double check exactly. 15 years is parts only. And I want to say 6 of those years covers labor too
nice
Thanks!
Ww have 2 1000litre Skope brand made in NZ fridge only units so thats pretty much 2x72inch full stainless units. İnc the racks
Never heard of that one, but nice !!
It would be interesting to get a comparison video between Subzero and True.
We are working on that
Why do they market the TBR model back bars for outdoor use and the rep says they are not outdoor rated. I really want a true back bar in my outdoor kitchen
that be sweet
I love your videos - very entertaining and informative. Long time viewer.
I think in this instance there is something missing something in your video when you describe True..
I'm having a hard time understanding True Residential as a value for what you pay for. They almost seem like Kalamazoo Grills which you seem to say is not a value.
Kalamazoo is almost twice the price in most cases (lets say a DCS 9 grill) - but you refuse to (almost) recognize them because they are so expensive relative to a luxury grill.
Isn't it the same thing with True playing out here? All high quality refrigerators use stainless steel interiors - like Miele, Subzero, Thermador - almost less than half the cost (but also not currently available if you need them in the next year).
Maybe True has (different) colors - but I think the huge difference in costs is True basically saying, like Kalamazoo - we made them bigger - and with lots and lots of stainless steel. Performance is not really that much better than the competition (lets use longevity - Subzero supposedly last 20 years).
What is not in your video - Is there any proof that a True will last longer than a Subzero or a Thermador which you almost say True lasts longer? It appears they just use more stainless steel all around the unit.
I think there is a value proposition for True - but True needs to help you - or this is just True - dressed as a Kalamazoo brand.
Hope that helps.
It just does not seem consistent in your message.
See Brian’s comments below. You can’t beat the warranty or service that comes with it. It’s completely apples and Oranges compared to grills. For example, let’s say your grill goes out… you can get by a few days until a Burner is replaced, etc. so as a non essential item that isn’t MANDATORY that it functions everyday. I do think grills max out at a price that simply isn’t worth it. Also you compare Kalamazoo which isn’t 20-30% more like true is. It is in fact triple the price in some cases. So again not apples to apples. What happens if your condenser in your fridge stops working? You need it fixed immediately or you have a problem. That’s where the added value of warranties is so important with refrigeration. True runs it’s own service network. And although we personally do service, true puts the responsibility on themselves to fix it. BBQ’s push off this responsibility to the dealer who sold it. So your warranty is only as good as who you buy it for. Also you mentioned sub zero. They are cheaper, but did you know only one of their models has full stainless steel interior? Anyways what I’m getting at, is every item in the home is not created equal, some are weighted heavier on the need for the best quality, and i feel like refrigeration falls into that category. For example, if I could only afford a true OR a Kalamazoo, I would put in a true, and buy a more reasonably priced grill. Still a luxury one, but more in the 5-10k range. Thanks so much for watching and all your support. Hope that makes sense
If trues residential service network is so great - why are you servicing true residential and not True?????? Again, it sounds like you don't know what you are talking about. Are you saying you can service a true residential refrigerator better than True???? And just as quick? Do you understand how this comes off badly?
I’m saying my staff is more then qualified to service a true fridge if needed. However that being said. They have yet to service one so far.
@@jasonstein5179 Jason, We appreciate your feedback. We are focusing on luxury home alliances and not commercial units. If you have anymore question feel free to call the store or contact an online salesman. thank you.
Suggestion - Please come up with a new True residential video - maybe interview a true rep? I'm actually starting a remodel in California - I actually want you to sell me a True - read the comments below in response to your comments.
We will see about that. We will be doing a top 5 refrigeration video soon. thanks for watching !
Just to help you - maybe take the approach - True (and Perlick) have dominated commercial markets in the United States. Then - how does their quality transform the residential market? In the video you talk about 2 compressors and stainless steel interiors that help keep the unit cold. But the competition from middle end to high end also does that - see Lg and other fridge makers. Why should I literally pay thousands and thousands of $ for a color fridge (think why you like Hestan in the luxury market). I don't see it in this video - beyond color what is so great about True.
You will need to double check what brands do full stainless interior. As that is not correct
@@embersliving Do you really need full stainless?? - thermador, Miele and SKS can change temperature in 1 degree increments using stainless steel and metal and glass?
Does anyone know how much these actually cost ?
The prices vary. You can call us and we will give you an accurate cost. (303) 800-5659
Do a true vs perlick because u were really pushing perlick the other day
Oh that’s coming
Do you guys have a review of outdoor rated fridges? So hard to find anything outside of individual people being upset at something after 4 years.
that review is coming
I'm really just trying to help - I'm not a hater - just want to make sure you are on your usual "a" game!!
Stay tuned for more
You might want to edit this video - there is no 24" column fridge or freezer offered by True.
I made a mistake
also - no to beat a dead horse - but you talk about how True does not have an ice maker in the column freezers (which is great) and you should consider a True under counter ice maker. But then you move to your right - and there is a green True refrigerator with an ice maker in the freezer area. What is up with that? I honestly love your 99 % of all your videos - but its very difficult to follow your logic. Why do column freezers not have ice makers - but a combo fridge freezer does have an ice maker?
Cause it’s a combo fridge with a freezer. They are making a all in one
@@embersliving they also make a combo 42" and 48" - why no ice maker?????
So why is there a 36" combo with ice? But the 42" combo and 48" combo do not have ice??