I'm a black manager, for over 16 years. I've had success in black neighborhoods and I've had to correct and address my black employees for treating black customers less then. It starts at the top. Managers have to lead, train and hold their employees accountable. You'll get hate from some of your staff but our people deserve better.
I am a 61-year-old black man I live in Georgetown, South Carolina, Black people, the majority who work in Walmart, Piggly Wiggly, Food Lion, any of these restaurants not all, but the majority of them will treat black men, especially black men like garbage we have a large meth community majority of them a white they will treat these white junkies with the upmost respect
@@thecamillarose9806 Cuz in a black neighborhood 90% of the customers are black. I do not think this person is implying that they treat other races better. Just that they treat customers bad and the customers are black. Just worded strangely
Black people have disdain for other black folks. That is why the black community never prosper or Excell. Then blacks turn around and point the finger. It's about self awareness and being accountable.
@@n1rvana_ Every black friend that I have has at some point or another expressed self hating views towards the black community. Especially black women showing disgust towards black men (one friend said "the paler, the better" in regards to her dating tastes). It's honestly very sad to see, but some genuinely just don't like others of their own race and will treat them worse. For context, I am BIPOC myself, but the I part. I'm mostly friends with black women, less so men. I've even seen one's mother, who is a self proclaimed black supremacist, refuse to date anyone but white men. It boggles me.
@@froglifes6829bruh people are acting nice it’s when restaurants and businesses act shitty that they need to close rather then exist long wait times and long times to prepare shitty customer service expensive cost and weird/strange rules I’m all for kicking out foolish or crazy disrespectful customers but I’m also for shitty places to close or go under
@@froglifes6829 Nobody is talking about the Karen’s and Ken’s of the world. We’re well aware they leave a bad taste for employers and employees. You knew good and well what was meant-unless you’re the one behind the counter giving customers a hard time for simply existing.
@@FearfullyandWonderfullyMade. Its karens and kyles not karens and kens. Anyway you sound entitled "STOP OPENING RESTAURANTS" Like come on. I know plenty of mexican spots where the people cant even speak english (0 customer service) yet the food bangs.
Here's a Tip: If you go anywhere (restaurant, Nail/Hair Salon, etc.) and you pay them, and they STILL treat you like you don't deserve any services, a clean area to get stuff done, food, or anything...STOP GOING THERE! I don't care if they're Black-Owned or not, you're not paying for their attitude, filth, or bad services. Especially when you're not displaying these qualities to begin with yourself.
Yep, this is why I stopped going to nail salons. I once paid ten whole dollars to get gel acrylics popped off with a credit card... never again!!! I do my own nails now or keep them natural.
@@benniepotts I've supported black-owned businesses for over a decade and have received excellent customer service and products from all but 1 person, and that person did give me free product a couple years later as an apology! So please don't try to excuse your bias against these businesses. We don't support them "just because they're black"-- yikes!
Nail salons! Goodness gracious I went once and never again. I got a basic paint job and Ooops wouldn't you know everything was an extra they charged me more for! the nail polish colour, the equipment fee, the sparkles, the stuff she poured the polish out on... the bait and switch, and near the end i looked over at the coworker sanitizing... badly. All that on top of charging 8 dollars for a basic nail colour. @@Ramberta
@@Lahawilithat’s my experience at all of the Asian nail salons I’ve gone to. Plus it’s like a random assortment of random people stepping in to do the nails etc, like whoever happened to be available and I seriously doubt they were all licensed
Mixed white / black here. Went to a 2 barbershops after my original barber moved. First guy wouldn’t listen to what I wanted sometimes, and it always pissed me off. Then he started using marker in my hair and I didn’t like it and told him not to, just to line me up. He started insulting how my hair in the corners of my hairline was thin and he needed marker. I knew that it didn’t go over well with my skin the last time he did it and I told him no. Goes on to insult my hair texture, hairline, and that he’s not sending me out with my fucked up natural hair. Last haircut I ever got from him. Went on to my next barber who would always say “your hair can’t do that” if I tried to show him pictures (it could, I had it before and have it now). After a miserable few months of cuts that weren’t what I wanted, I left there. Next haircut place I go to the guy cuts exactly how I want for a good price. Problem is that he is religiously 20-40 minutes late cuz he comes in on request. Not late cuz traffic. Late cuz he went to wawa and got a sandwich and soda. Made eye contact with me at the light before turning off the street the barbershop was on. I was mad. Moved to Chicago, went to a good place that was punctual (unless a cut ran long, to be expected), gave me the best lineup of my life, exactly what I wanted, and if something was wrong would listen to me. All were black owned. It’s not the race, it’s the professionalism. The Chicago barbershop was a no nonsense place when it came to getting your cut and leaving satisfied, and was ran by a competent owner. I can’t stress this enough, it isn’t the race, it’s the person. Loved the vid btw
I'll never forget when I went into McDonalds and this black girl at the front counter was being unnecessarily rude to me. The two white men behind me noticed and kinda tilted their head at me as if they were wondering why was she being so rude to me. Then immediately afterwards, she started "Hello sir, yes and no sir-ing" the two white men was next in line. Just being overly respectful to them. In that moment I realized that black people(in the food industry) don't respect other black people because they simply don't have to. Theres no repercussions. She couldn't even give me the bare minimum respect because she doesn't respect people who look like her. She may not have said it but she definitely showed it.
As a nurse this can work the other way as well. I’ve had black patients who were rude to me but showed deference to non black nurses. I’ve had black coworkers who I was in charge of…yet they seemed to resent this fact. I’m all for showing respect to ALL…just your basic level of human decency towards another human being, but sadly I’ve seen otherwise with many black people who are rude and uncouth towards their own for no warranted reason besides you are black like them. It’s truly sad to witness.
I’ve been on the receiving end of similar treatment as you and it’s very galling. However, I wondered if she was being “rude” because she didn’t want you to get the wrong idea. Sometimes there is an assumed familiarity with black service staff and customers which is really uncomfortable for me. I know that when I’ve been just normal friendly to a Black guy, he takes it as a sign of interest, whereas a White guy won’t. So she may have gone to the other extreme just so you didn’t get the wrong idea.
@@rejectionisprotection4448 We'll in my case, I have no interest in women and if I did? She wouldn't be it lol. I greeted her and I said my order with no issue. At the end of the day her job is to take orders and do it in a respectful manner. Instead, she wanted to roll her eyes and ignore me. Maybe she was threatened by me. What I do know for sure is that she was out of line. Sometimes people working in customer service make their job harder than what it has to be. Trust me, I've had my fair share of men flirting with me. Those guys feel more comfortable harassing women who are working because they know we can't go anywhere and are paid to be nice. Main reason why I no longer work with the public.
@@jacquelynn2051 I believe you. I know exactly how some black people get down. They need to show black health care workers the same respect as non black ones. They subconsciously do it too.
"In that moment I realized that black people(in the food industry) don't respect other black people because they simply don't have to." So you're broad brushing millions of blk people with the same brush? Do you do the same for other rude people who are not blk??
I remember the Pink Sauce lady who sold tainted products that could've landed her mostly-female, mostly-black customers in the hospital. She and Karamo claimed her critics were attacking her for being a female-owned, black-owned business. It's gross how people will co-opt valid causes to cover their bad behaviour. Social justice isn't just about demanding better treatment, but reflecting upon your own actions. We need to treat members of our own groups (women, POC, etc) with the same respect we'd want.
Maybe just treat everyone with kindness in respect. You're basically saying yall deserve better than the rest. That's a huge reason for this. No other group focuses on race so much. Most groups say as bad about black customers.
@@Roosters-rants1977no other race... thinks about race this much... are you.... you sure on that one? Because most mayonnaise based countries have had our DO have race based limitations on immigration bro. White people are the best at racism. And destroying a city if their sport team loses.... or wins. Still not sure what those rules are.
I'm glad we got Keith Lee forcing our people to rethink the way we carry ourselves when we deal with each other because we can't keep beating each other down like this.
Keith Lee had to tell y'all to STOP spending your money at business who treat you wrong or has crazy rules... Someone ELSE had to tell ATL and apparently other black ppl who look to Keith Lee as if he's some sort of genius.....when he just has COMMON sense. I definitely get that saying more and more especially when y'all actually say this stuff out loud on social media. How those business were even OPEN to begin with says to me that businesses ain't the issue at all. The CONSUMERS and how yall PAY for a business to treat you like ISH is the issue....Every Time YOU DECIDE to cross their threshold and pull out YOUR wallet WILLING, JUST to complain NOW is CRAZY. But y'all still shop at H&M and Gucci and every other place that has told black ppl how they feel about them....y'all keep them in business too... So if y'all let the white ppl play on your top with your money.... Why are y'all mad the "kin folk" decided to join the party to??? Cause either way YALL FOLD... Maybe grab some backbones and moral control over how and WHERE YOU spend YOUR DOLLARS and MAYBE just MAYBE OUR DOLLAR might actually be RESPECTED BY ALL....cause they know with ONE wrong MOVE we will take it AWAY. Its CLEAR, now more than ever why EVERY RACE plays with US... Cause all WERE going to do is THIS.... Type and Complain.... But to ACTUALLY see results Y'all are RIGHT, we are NOT our ancestors. They ACTUALLY got ish DONE. Here's to complaining with ZERO REAL ACTION. PROTESTING ain't action that effects ISH. ALL PPL CARE ABOUT OS MONEY AND WE SPEND IT more freely than any other race..... Yet our dollar is the LEAST respected.... Smh.... As much as I love US, US today ain't ISH. I wish my ancestors were here....cause then maybe just maybe we'd be better forward. KEITH LEE had to tell y'all...that's just sad.
I often feel the rudeness and disrespect I get from other black people acts a message that I am not better than them because I'm patronizing the place of business instead of working there. There's a level of insecurity underpinning the interaction.
As a food service worker, serving someone your own race can be summed up as a "oh, it's you." type of feeling/attitude. Everyone should prioritize good service no matter who's being served, a little kindness goes a long way.
True, I had one shift at McDonald’s before I just left. I was a young 19 year old kid (with no life experience period), white people, specifically people my parents age, so people now in their 50’s (Gen X), were the rudest people to me that whole shift. A middle aged white dude yelled at me because I made his coffee wrong, I hadn’t even been taught how to do that yet. So, yeah, your own race treats you the worst. For no reason other than their own ignorance and entitlement. I, legitimately, can’t stand Gen Xers now. A lot of them are rude inconsiderate jackasses. Particularly the white ones. It’s not all of them, just the rude ones I have the displeasure of interacting with.
I am a black business owner and not in the restaurant industry. This mistreatment of black people in black owned businesses filters over to other sectors. Black people rarely if ever order from me, and I know it’s an extreme level of distrust and bad expectations. I am accessories and clothing retail for women gamers and geeks and anime nerds. White people who know I’m black order from me regularly, but after Black Panther, I witnessed with my own eyes people complaining there were no retail outlets selling BP merch. I had gorgeous handbags, wallets and clothing licensed from Marvel and shared in a black group, one of the ones complaining specifically. Not. One. Person. Ordered. They immediately stopped talking about it for a while but no orders. And I give excellent service, above and beyond every time. We as black folk have a distrust of other black people and assume the worst, even when it’s subconscious, I just don’t get it. Even amongst friends, I’ve had none of my black friends order from me, meanwhile white friends have been repeat customers. It’s so disheartening. Don’t know what I can do to change that.
It'll only change if the majority of the black community changes. In the same way these black businesses treat their customers badly (due to experiencing waaaaaay too many bad customers), black customers treat black businesses badly because they've had too many bad experiences. You only fix it, BY FIXING IT.
@@urgandma Agree and disagree. White-owned businesses don't treat white customers bad because they've had bad white customers. We have to stop attaching black to customers. Bad customers are just bad customers. But I agree, the community is where we'll need to start. What I mean by not knowing what to do to fix it is, I personally do all I can to give a great experience. Doesn't change anything for me though. But I love my customers so I will continue to give that great experience. And hope one day it'll start a ripple.
@@corimyers4985and that’s where the lack of intersectional context comes into play. This isn’t the forum for the hippies and delusional to pop in with “we all bleed the same/I don’t see color” logic. Black customers and white customers are not equidistant from all aspects of going out to eat, statistically and socially from a service/food business standpoint; nor are black-owned businesses’ and non-black owned businesses’ experiences. This isn’t a black and white issue, in both senses.
i am not black but growing up in a pretty diverse area in the US, my mom asked me a question after she went volunteering for the school. “Do you ever notice that a lot of the black teachers are really hard on the black students?” and as a matter of fact, i had. I feel like a lot of the problems spoken about in this video can apply somewhat to even the education system. i recall having a teacher when i was 13 who appeared to me like an angel at the time. she immediately saw i was a very anxious child, and she helped me so much in developing my self esteem within the classroom and out. she had a strict, no-nonsense, tough-love approach, but I loved that about her. a lot of my black classmates did NOT feel that way, and felt she was too extreme. looking back, i do remember she would FREQUENTLY interrupt students while they were talking to correct their english. Filler words like like, uhm, etc. She did that to everyone. But with the kids who used AAVE, she’d get pretty brutal.
I'm not black, but I grew up in the south where black culture is like the root of everything else, and yet still I saw stuff like this. One of the few black kids in my school was one of the most RACIST sounding people I've ever met. He would say awful stuff to other black students, and especially the girls. It was such a weird spot, because we didn't have very many black students, so if anyone called him out it would look... bad. But yet he was called girls ghetto and nappy headed for just having the fucking hair god gave them!!! and that's sick!! Ugh, well he got his karma because those mean redneck boys still didn't like him, and because of his actions none of the black kids wanted shit to do with him either. It made me sad, because I could tell he thought he was "helping his people by holding them to a higher standard" but what he was actually doing is just spreading his internalized racism. I see it to with women, they don't even mean to but they'll spread internalized misogyny. :( it's a really tough spot
I am biracial with thick and curly hair. I have had a few black stylists over the years, and they always leave me loving my hair, but it’s the experience in the chair. “Be quiet, it doesn’t hurt.” “You aren’t that tender headed.” And so much more. They will yank the hell out of my hair and take chunks out and I am just told to “suck it up.” I ended up stopping getting my hair done for a while til I found a stylist that doesn’t yank and pull, or jerk my head around.
My brother has thick curly hair while I had thick straight hair. Our mom had the same hair as my brother. She NEVER said that bs to me if she was a little too rough with me. One of her sisters did my hair and oh god I was in tears. It was so damn painful. She told me to stop crying. “You’re not tender head.” I never seen my mom turn on her sister so fast in my life. Now my hair is just really short lol. I’m glade you were able to find someone that treated you with basic respect
@@n1rvana_I had hair extensions once and it made me realise how white I am. This LOVELY Senegalese lady never tugged my hair, was so nice with it. But black girls must have scalps of STEEL because this hair was braided in so tight I actually had a headache for TWO days. She had offered a really good deal to tighten them back up, but I was like... bless you... but please take them out of me. I would never survive, my head is so tender I get sore just thinking about it.
My mother (who is black) and her white friends went out to eat at a sushi place. The waiter came with a plate of cooked shrimp that he was going to place on top of their meal with some sort of sauce. She told me that while her friends had more than 5 shrimps on their plates, the waiter only put one on her plates and then left. Her friends had to take some off their plates to give to her even though they shouldn’t have to do that in the first place. She said no one left a tip and the waiter had the nerve to look offended and confused when they handed him the exact amount to pay for the meal and nothing else. It’s also worse when they treat you badly and then when you don’t give them tip, they go “See? Black customers never leave tips!”
From my experience, the stereotype is kind of true. It doesn’t excuse the right to give someone shitty service though unless someone is being an ahole. I have some black friends that tip more than normal because they don’t want the server to be judged. The whole situation sucks.
@@EJD339when I was waiting tables- black customers would tip 15-20% on card or leave a few dollars if they had cash. My white tables would tip maybe 2 dollars on card and if I was very lucky a dollar in cash All on average
Petition to just stop them before you pay and say "Do you know why we aren't going to tip you?" and then tell them firmly that you would love to give them a big chunk of money if they had considered for five seconds to not treat someone as a second class citizen because of the color of their skin. Then hand them the money, tell them to have a nice day with a big ol' smile and walk out.
I’ve been saying this for soooooo long, and whenever I do, I’m called antiBlack. It’s time for black woman to demand more from these hairstylists and black people to demand better quality in our communities.
I agree with you 1000 percent! I went natural 10 years ago to avoid the foolishness I’ve endured at black-owned salons over the years. Recently I bit the bullet and found a salon because I needed a good cut. And this new stylist did a wonderful job - she wasn’t even very expensive. But I was there for 5+ hours (while she juggled working on me and 3 other clients) and the place was not clean. This is considered normal. Why?
Right? We been knew. No one listened the entire time we pointed this out. Be kind to your fellow people. Especially if we're trying to appreciate your business and become repeat customers. I do my own type 4 hair now because I was so tired of being degraded and upcharged in the salon growing up and into my 20s!
Yes! It reminds me of those who argue to continue hazing in university fraternities and the reason they often state is, I got hazed and it 'put hair on my chest' or built character. In reality, it creates an eye for an eye makes the whole world blind scenario.
not a racial thing but i see that a ton in construction. You get these laborers and apprentices that get treated like shit from their foreman or the journeyman teaching them and when they rise through the ranks they decide to treat those under them like crap and if you call them out on it a lot use excuses of "thats the only way they'll learn" or "that's just how things work" or most truthfully "that's how i got treated". I'm lucky, my boss got treated like shit for a good chunk of his career until he started his own business so he makes a conscious effort to not be a jerk but tons of people think it's only fair they treat others like shit if they were treated bad.
@arthas640 it's crazy how people will beat each other down instead of building each other up. They let themselves become divided over the common enemy when they should be working together
It is not inherently anti-black to discuss (certain) black-owned businesses having a trend of treating non-black customers better than black customers, or using their blackness as a shield against fair critiques.
Oh goodness no, calling out poor business practices to an entire group of your customer base or fostering an environment in which your employees are unhappy, upset, angry, and feeling dejected to the point they have bad days at work *should* be talked about, it would be the opposite of okay if we all just turned our heads in the other direction as fellow humans and allowed black customers to be treated so poorly, even if the people who are treating them poorly are also black. Treating an entire portion of the people who buy from you or people in general poorly or with genuine racism is not okay and hopefully having this discussion openly helps businesses open their eyes some to the way their customers and employees are being treated
It works both ways tho. Blacks sometimes dress and behave in ways unbecoming, which might necessitate dress codes. This causes those who have to enforce the rules to get a chip on the shoulder and business and customer clash. As a black man I feel a lot of us glory hood life which against good business. The problem is the owners, employees and customers all still have a hood mentality and view other blacks as a problem to some degree.
I worked at Popeyes as a teenager. It was my first job. I was so bubbly. A customer told me it was refreshing to see somebody work in a Popeyes so happy to serve. I left Popeyes 6 months later and went to college. Everyone was sooo negative there.
@@jinx526because as an adult, you should make the teenagers around you comfortable. As a PERSON you should make any of your coworkers feel comfortable. Just because someones an adult and is working there doesn’t mean they can act like an asshole and take their anger out on their coworkers. Thats shitty asf, you shouldn’t have to gain kindness from someone, it should be given. And the commenter wasnt saying the others needed to be bubbly, its just that the environment sucked
@@jinx526Because the problem lies with the higher ups, not the customer. Don’t treat other wage slaves like crap just because your life is crap. It’s that simple.
@jinx526 You can live life sad and miserable or you can live life happy and bubbly. One will get you a lot farther than the other. Negativity benefits you in no way.
Detroit is 77% Black and Keith didn't have anywhere near the same issues when he was here. I think that's worth looking into too. Edit: Please don't take this comment out of context 😊
Well yeah it has nothing to do with owners being black people. Its the club and exclusivity culture within those communities in Atlanta that are the problem.
This reminds me of how I (Mexican and American person) was treated at a “nice” resort in Puerto Vallarta. Literally the worst place I’ve been treated for being Mexican was in a resort in Mexico!!! Where I saw white people being treated really well (but really anyone speaking English)
lol English speaking Indians are even worse. They’ll push locals out of areas if they deem them to be “embarrassing” but insult North Americans (CAN and US) to act like they don’t have a colonized mentality while worshipping Europeans (especially British and French who are the ones that actually colonized us 🤦🏽♀️) Even if you do speak english,there was a restaurant turning people away for wearing traditional sarees instead of “smart dress” (the hostess was wearing freaking jeans)
@@Shay416 ugh that sucks, and what really pissed me off is that in Cancun we get treated like everyone else so it must have been a regional thing. Is that the same for you?
I was once told I wasn’t allowed to sit until my friend arrived, in an empty cafe. I said I’d order something whilst I waited but still no! Needless to say that place is no longer in business. People always remember how you made them feel.
I remember a regular customer of mine called my personal cell to tell me my employee was sitting when he came in ... Uhh I'm sorry was he the president? This is a two sided situation. A lot of customers are helpless & behave like the employees should be carrying them around the store once they walk through the doors. (Smoke shop)
I got fired from a black owned healthcare facility because I asked what I needed to be doing on a daily basis. I was working with them for like 2 months making coffee in the morning taking out the trash and cleaning up while helping students (it was a crn school) while also being a student myself. I said something like im feeling like putting my two weeks notice in if I can’t figure out what im supposed to be doing and she just told me to quit right then. I wasn’t trying to quit at all, I just wanted some solidity. She started making fun of me for not keeping up with the homework and not knowing everything she knew and I still sat around to finish up the day. I love this lady, she’s one of my moms oldest friends and she did take a fall to the head that changed her emotionally so I really wanted to help but she just pushed and pushed and pushed.
Not only hold them accountable as you would other businesses. But don't except a discount simply because their black owned. If black consumers don't except a 'hookup' from a big business don't except it from a small or black business.
@akirathedog777 It's not harassment to expect common fucking decency. You can be pissed that you're being paid nothing at a dead end job with no hope of a raise, bonus, or promotion. But keep it to your fucking self.
As a white person I went out to eat once with 3 black and brown friends to a black owned BBQ restaurant. It was the most awkward meal experience I've ever had, my friends were treated terribly by the black waitress, both verbally and with her attitude, but I was given the VIP treatment. It felt so awkward, I just wanted to slide under the table and hide, and the ride back to my friend's place wasn't any less awkward. Crazy part was that she expected me to leave a big tip since she was so nice to me (not a chance!). This was in Idaho, not the south btw. 20 years later me and the friend I'm still close with still make jokes about that food run, but I didn't think that this situation was one that occurs semi-regularly. I was going to say regularly, but that didn't feel quite right since my sample size is 1 black-owned restaurant visit with 1 group of friends (not a lot of black people up in Idaho then, let alone black owned restaurants).
It’s definitely not a black person thing. My girlfriend is Chinese and the way Chinese food staff treat other Chinese people is wild sometimes. They will argue about food quality argue about tips and just generally be rude. Not sure why it happens.
@@ES1976-3 Oh my god, yeah, now that you mention it, you're right. The local Chinese restaurant's lady manager is way more polite to me than she is to my Chinese friend. I mean, it's nice that she feels like she can be more casual/less stiff with my friend, but it's also pretty clear my friend would much prefer she stick to stiff and not make off-color jokes about their weight (I am literally SO much fatter and standing RIGHT there).
Heyo, also from Idaho, that's fascinating. The town where I'm in has a very large migrant community of Mexicans and they all support each other so much, to the point that many of my friends say "we all know each other" (we're not a big town but this is certainly a feat). I wonder what the difference is there, when my Mexican/Hispanic friends patronize any Mexican/Hispanic owned business here, they are given a red carpet treatment vs. your experience with this Black owned BBQ joint.
Filipino-American here and some of the worst customers I’ve ever had when I worked in service/hospitality came from other Filipinos-but they had no problem being nice and respectful when a white service provider was present. I was recently in The Philippines and there were some instances where it was the other way around where I was the customer (I also have a brown complexion and I feel that has some weight there), but the moment they hear an American accent from me, they turn up the maamsir all the way to 100 and go above and beyond.
Me and my mom are both Filipino, and we’ve experienced the complete opposite of this, though in hindsight, it might be because we live in Canada. Filipinos who work in supermarkets or restaurants are so nice to us, almost to a fault. We’ve even experienced what my mom likes to call the “Filipino discount”.
That's def true. I grew up here (Philippines) and one time, a guard said to us not to hail a cab in this certain area, so we apologized and was about to leave. But then! A white man came, and guess what, hailed a cab and the guard even helped him get in. Wow
@@lordlyka68 ngl i think they meant hospitality as in "the business of providing food, drink and accommodation for customers" not as in "friendliness"
I’m white but when I was in Atlanta 10 years ago it was no different than Keith’s experience. The customer service, the wait lines, and not taking orders was all the same. I’d always have to set aside 3-4 hours to go to a restaurant because the staff didn’t want to wait on anyone. They’d pretend they were closed, the kitchen was closed (even though we got there well within their hours of operation on a normal day), or got aggressive when we asked questions. I’m sure it’s worse for POC, but my experience was anything but positive 10 years ago in Atlanta.
After I moved, I couldn't find a stylist in time and just booked a salon nearest to me that said they could handle curly hair. I asked if I needed to wash AND blowout my hair before I got there or just wash it, and the receptionist was aghast and said, "we can do that for you, no worries. Just come as you are." I just sat for a moment... like, have I been gaslit into thinking all those rules were normal?
It’s because in order to be a trained hair stylist, you need to have certification where all treatments or the most basic ones have been learned.. like washing hair. If whoever in power finds out that people are out here washing hair without the proper certification, they could definitely be sued and shut down. Hence why a lot of these instagram stylist make they’re customers do it prior to the appointment
I’m Mexican and one time me and my little brother went to Popeyes because he wanted chicken from there. We ordered through drive-thru and the window lady literally threw the food at us and slammed the window door 😭. We weren’t rude at all we ordered and it was so straight forward. Also I used to work at Popeyes and still work in food customer service so I would never be rude to an employee that works in customer service.
I am Moroccan in the Netherlands, and nobody treats me worse than my own people when it comes to customer service. They think you can't accuse them of racism because they are Muslim too, but people can still be rude and indifferent. It's especially disturbing when you see them being friendly to native Dutch and then look at me like something stuck on their shoe. When I talk to people about it they relate. Even when I called customer service of the Lidl about it they said that they hear it often. When a business attracts native Dutch people, they don't even want to bother with their own people. Just like misogyny by women I wish people would talk more about their self-hatred and how we make colonialism and exploitation so easy.
The same thing could be said here in Morocco. As a moroccan, you are treated so poorly by your own ppl compared to white ppl/tourists. You can definitely feel the belittlement in other cities, but it's ESPECIALLY EVIDENT in bigger cities or cities that attracts tourists. As a moroccan, the worst I've been treated in my own country was by my own ppl in Marrakech. So sad.
It’s all over Africa. Disgusting. That’s the same mentally that existed and made slave trade as successful as it was. If Africans held each other to a high standard they would not have been selling each other like chattel and even selling to foreigners. There’s truly nothing new under the son. This is a behavior that I keep saying needs to be studied.
@@hbmdn4970 Tell me about it! At least in Morocco they use the excuse of making more money from tourists but when everybody pays the same in the Netherlands and you are just working the cash register or stocking shelves in the supermarket?! It's just self-hatred I have looked around most tourists are Moroccans and foreigners have learned to haggle better than I ever did.
This is Lowkey true! I also feel like some black owned businesses treat me like I’m their best friend in the sense that they don’t care to give me customer service. Like having a regular family member that always comes over so it’s like make your own damn plate vibes lmao.
@@Speakup117 I don't know I hear you but I really still super free and relax knowing that they still accept me as me when I walk into their zone and space as a new fresh face.. but make no mistake is there are a lot of places both black and white that you truly know that you messed up going into their space.. it's just like in the movie Life with Martin Lawrence and Eddie Murphy when they both walked into the restaurant scene Trust me I get that quite a bit in some black owned stores and haircut shops [ AND yeah I get it just like in California there are many places that have the right to refuse service to you I get that I understand that my and take on that is "Less is MORE " just like in the movie Life the ending of the restaurant scene ]
This video was so fascinating. I’m not Black, I’m a light-skinned Palestinian-but I’ve had such similar experiences here in canada. There are certain Arab-owned restaurants in my area that I avoid because the employees are just SO RUDE to other Arabs, but are very friendly to white people. I thought I was crazy because none of my Arab friends ever mentioned having the same experiences. But it’s validating to see other people relating to that, even if it’s within a different demographic than mine. My sisters and I always blamed it on the whole “familiarity” idea too. Arab employees at restaurants will act like they know you (another Arab) and drop the professionalism, going to the rude side of familiarity instead of the friendly side. It’s so frustrating sometimes!! Like do you think I don’t see you chatting happily with that white person in line after me, when you were just scowling at me while I ordered my food 2 seconds ago??
It's nice to see another Palestinian on here. The Arab thing is sooo true tho, coming in with insane amounts of attitude for no other reason than were the same ethnic group. They have a business to run and theyre nothing it
As a fellow BIPOC, I find it absurd to normalize rudeness (no basic respect) towards your own people. Just because we happen to be of the same race/ethnicity doesn’t always mean we know each other right away. Doing so in a public environment gives the impression that you hate your own kind (intentionally or not).
I'm Caribbean. I went to the Caribbean (fast casual cafeteria style) restaurant in Georgia and watched the worker individually pick out the largest, softest pieces of oxtail (beef) for a white customer. We were next in line, ordered the same thing (coincidentally), and the same worker tried to serve us nothing but beans and gravy -____-
Love video, I appreciate the fact that you pointed out that Black folks are not immune to anti-Blackness. Especially in the Black business sector, many of us need to reckoned with the fact that we buy into the racial hierarchy. IMO, this is why people had such a visceral reaction to Keith Lee’s critiques even though I found them to be very gentle and light handed. Some people felt attacked because people in their own community were critiquing their work. This is why we also need to do anti-Blackness work to become better community members.
I'm not a black-skinned person from the United States, but it strikes me whenever I watch these types of videos that people born in this part of the world are marred by problems and many of them come from the group itself. I was shocked to learn the oreo thing. Like it feels like some individuals are envious of others' success and want to gatekeep who is a member of the group and who is not. And then there is this. That's why the political war right now in the United States makes 0 sense to me. People are complex. Some members of your own group will support and love you, some will try to keep you in the same toxic headspace, I guess.
I was HOLLERING at the some of the responses these restaurant owners were putting out in response to KL. Literal 💀 threats. Lol, I swear BP are a dysfunctional, illogical group.
@@cristyluv1205 yeah, the 💀 threats were definitely unnecessary and unwarranted. KL and his family didn’t deserve that. There was literally no justification for the online bullying and harassment they faced.
The real problem is acting like black people are some team or tribe Stop referring to black people as “us”, “we”, “our community” “our people” etc stop that goofy shit
So true, my family went to a black owned place in LA and were excited to support. We made a reservation and everyone except one person showed up early. No big deal right? Wrong, we stand around outside for a while then right at the time of our reservation we try to walk in and they wouldn’t let any of us come inside or sit down until my brother arrived, even when we offered to order for him if he still wasn’t here before the waitress took orders, though he ended up being less than 10 min late. And the restaurant was so loud I couldn’t even hear the people sitting next to me, and the music was full of all types of cussing and slurs despite it being 3 pm on a Sunday
Ive always had negative experiences getting my hair braided. My hair was always "too short" or they would braid so tight that my roots would get damaged or I am "too tender headed". As a teen I just left my hair alone and now that I am older and I have learned natural ways to take care of my hair. I just set it in twists and leave it alone.
I had this experience too, not to mention I feel like I pay 100-200 to get bullied for my natural hair coming in. I've been trying so many hair salons, and I just no longer know what to do. I'm don't want to deal with the rudeness, or cruelty but I also was never taught how to do my hair because I had it straighten since I was young cause my family saw black hair as nappy(?) Idk... I feel so lost.
For awhile I went to white salons and honestly it was a refreshing experience. They had an appointment system that was flawless, always on time, never had anything rude to say, oh and they weren't scissor happy to cut your hair too short. Maybe some of us needs to stop going to these black salons.
I’m a black business owner and naturally, the majority of my clients are also black. One thing I pride myself on is giving ALL of my clients the absolute BEST experience possible. I love it when my clients feel respected and honored. Unfortunately, not all businesses operate this way and it’s so sad. That’s why I only give my money to business owners who honor their clients/customers the same way that I honor mine. My hair stylist is on time, organized (she actually has systems in place) and professional. My workout trainers are the same. The same goes for for nail care and anything else. No smile, No professional attitude, No money from my pocket. Periodt.
Hi I’m a white lady but I feel like a Black person should write some standards for how Black business owners should treat their clients, and then keep a list of all the businesses that vow to abide by those standards, so within the community there’s a stamp of approval, kinda. So everyone who is sick of people playing around knows places where they can go and get good service!
@@rachaelrand It’s not my place to set “standards” for others. But word of mouth has worked for centuries. Why people these days don’t use it boggles my mind,
I am a white woman who works in a nail salon owned and run by people of color in NYC. Its very diverse and so is our clientele. Im a apprentice, so much of my day is taken up greeting clients, taking their coats, getting drinks, getting them prepped for services and every so often I do notice this look of surprise when I help a client with their coat and it is always from black women and men. I do my best to pretend I don't notice their reaction and go about business as usual, but at 1st it kinda broke my heart when I realized they were a tiny bit shocked that a white woman was was so happy to serve them the way we do for everyone. I could be reading the situation wrong, but after watching this, I am beginning to think they were bracing for poor service in general and were maybe shocked on multiple levels lol!
They were shocked you were not the owner, but rather be visible serving people. The way you are starting is a good experience. Observe and don't absorb. Keep the good qualities about you pure and the real you will naturally shine.
I live in nyc and as a black girl Ive yet to see a nail salon owned by black women. It's usually Asian or Dominican. Please name the salon so I can stop by!
Thank you for making that very detailed disclaimer stating along the lines that: these stories are not representative of ALL black wonwd businesses, thats its not free pass to be racist, and that internet anecdotes thrive on negativity. I think its so important to make those distinctions while also acknowledging “hey yeah, there is a trend with certain businesses and experiences” thank you so much for being so even tempered and mature!! ❤
@@jairesemccoy9779 That’s another problem with ignorant people…they don’t read and cannot comprehend. While a grant is a gift that does not have to be paid back, it sometimes requires a qualified grant writer to complete and sometimes a non-profit or targeted recipient to qualify. Now if she would have said “Somebody start a GoFundMe” THEN your response would have been applicable. See how that works? Reading and comprehension are friends.
@@finneserrr Never said that she didn't deserve one, just said that the person commenting should make themselves the "someone" rather than just saying that someone should do it. You're quick to jump to conclusions.
This was a great video. Surprised you didn't mention Caribbean restaraunt. There are so many memes that are like "if the cashier doesn't seem irritated you are there then I don't want it."
Yeah. It’s like damn they are so impatient and treating us like shit and we genuinely want to be there to support them and eat their food. We are putting up with their rudeness because we love what they offer. If we are that loyal we should be treated better
I am a black bartender that has been in the business for over 20 years. I have worked in multiple restaurants. I have dined in hundreds of restaurants, and it is unfortunate that I have to agree with many both in the comments and in the video. The service I received from black-owned restaurants as well as black servers and bartenders that work in the restaurant business has more often than not been abysmal. The attitude of entitlement and rudeness. They act as though they're doing you a favor, rather than the other way around. Just because we share the same skin color does not mean I have to patronize your business and put up with the bad attitude and service that I am presented with. I will happily take my business somewhere else.
I’m tired of discussion of problems within the blk community being labeled as anti-blk. I worked customer service for 6 yrs and some of the rudest, most condescending,entitled customers have been blk. It was like they got off on being rude. I have also received atrocious customer service from service workers who are Blk. We need do better as a community.
@14clorinda I completely agree. I think the ones who are calling a conversation about conduct “Anti-Black”, are most likely the same people executing poor behavior and acting up. The conversations we’re having is holding people accountable, and if you’re offended by accountability, then you’re probably the problem.
I feel like blk ppl r so used to hearing about themselves in a victim narrative that when anything other than praise and celebration is brought up (understandably to try and combat how poorly blk ppl r sometimes treated in this country), they become defensive and feel we r beyond reproach. Like 2 things can be true at once.
This idea that race is a factor in who can criticize or who can be criticized needs to stop If youre on bullshit skin color doesnt matter the bullshit needs to be pointed out and Keith doing that
But that is anti black...boths that it happens, it's anti blackness. I bet you most of those rude customers are only that way to black servers most of the time. Anyway, a lot of that goes into poor home training for a lot of black people too. Unfortunately, not all of us have a family support system that raises us with the concept of professional behavior.
I'm black owned bridal business. I currently have a 5 stars on Yelp. I always uphold professionalism to my best ability. I truly have a diverse set of customers. I equally serve about the same amount of blacks, whites, latinos, and Asians. Been in business 10 years, and my black customers are the only who give issues(not all black customers). Because I'm professional, I don't get an attitude back with them and I usually suck it up until transaction is done. My black customers are usually late. Being late can be an issue in an appointment based business. Owning a bridal business, I can't have food and drinks inside my shop, but only my black customers think its appropriate to show up with a box of chicken or greasy bag of McDonald's and they bring their unruly children to run wild. I hate the idea of giving a long list rules, I keep my rules simple.Usually businesses have all these rules due to horrible past experiences. Its a two way street: Black businesses HAVE to do better in their customer service and Black customers need to work on their behavior as well.
I’m so glad these restaurants are finally being held accountable. I’m tired of them getting away with terrible customer service and sometimes even bad food. It’s crazy how they resorted to threatening Keith Lee instead of holding themselves accountable and working on treating their customers right. Praying for Keith and his family. 🙏🏿
At the kind of restaurants it seems like Keith Lee is going to, restaurant workers' work consists of serving other people emotionally and physically who usually have more resources or are higher up in societal hierarchies than they are. The kind of work restaurant workers do takes a toll and is often underpaid- in Georgia, tipped staff can be paid a wage of as little as 2.13 /hour and only need to receive compensation (the rest coming from tips or the employer if tips don't cover it) of up to the antiquated federal minimum wage of 7.25/hour. On top of this, when customers are dissatisfied, the management can often take it out on the staff who are already working as hard as they can while still keeping their head above water. From my perspective, it seems like better service would come from not pressuring the restaurant but from pressuring the government to raise the minimum wage or have more affordable housing or stuff that comes from a perspective of helping people out and as opposed to a more punitive perspective. Just in general, this whole thing of employees owe customers feels reversed to me
In terms of popeyes I am a white male, I walked in and the cashier taking the order was a black man, when I walked in he was serving another black male and was rude and loud and trying to seem like he was trying to get the black male costumer out of the restaurant, when the cashier, a black male, served me, a white male, he was calm, nice, and wasn't rushing me. From what I've experienced the black employees are much worse to black customers than they are to me, that could be my location but I wanted to share it. I think it's rude and messed up, I apologized to the black male customer and even offered to pay his meal because he shouldn't have had to deal with that, he refused and said he's "used to that sort of treatment" that is horrible, no one should have to be "used" to that type of service. Everyone should be able to receive a nice service. We need things to change to be good for everyone.
And there are some who look like you who would watch that and be thrilled to have front row tickets. It solidifies in their mind they're right to treat brown people that way because others do and it's sad because all of it is white supremacy. They act like that to brown people because antiblackness is rooted in almost everything thing. There's shame in being black, shaming the black patrons for also being black in order to appease and contribute to white supremacy and keep the cycle going. It's a mind fuck
I’m white and I’ve worked in the restaurant industry for over 7 years - obviously I know that this situation doesn’t involve me for the most part but when you talked about “black people tend to tip less” it just made me want to share my 2 cents. I remember when I first started serving, I was told by multiple coworkers of all races that black people don’t tip. I remember when black people would get sat in some of their sections they would moan and groan about not wanting to serve them, then when they’d get tipped poorly they’d use that as “proof” that they were right to not want to serve them. I don’t mean for this to come off like “white savior” behavior or anything like that, but I remember immediately clocking that as super weird behavior. I remember in the beginning of my serving career after having those interactions with my coworkers, if black people would be seated in my section, I would actively remember how off-putting I found my coworkers attitudes toward them. No matter the race/ethnicity of the people sitting in my section, I treat everyone the same, and I do my very best work every time because I WANT A GOOD TIP. If you go into a situation expecting not to get tipped, you’re not going to give good service and in my opinion, if you don’t give good service, the bad tip is justified!!! I never want to give any of my customers a reason to justify giving me a bad tip, so I give every single person the exact same service that I would give anyone else. I’ve gotten bad tips and even $0 tips from every. Single. Race. If I treated every race poorly based on if someone else from that same race had tipped me badly before, I would give EVERYONE bad service. Bottom line is don’t go into the service industry if you have any sort of prejudice toward any group of people because you’re only gonna make yourself look like a racist moron.
@@ronmastrio2798 Do keep in mind that "tipping" is executed in a very weird way in America. Instead of tipping acting as a supplemental reward for those going above and beyond, it's mostly used as a coercive tool to make workers desperately behave themselves for a *chance* to make a living wage within a shift. Worst case scenario, the tips don't actually go to those you see providing service. By not tipping as a customer, you might get the ire of the underpaid/overworked worker. Even if you believe that they shouldn't be paid so little that they have to rely on tips, and refuse to engage in tipping culture while also maintaining a basic level of kindness and respect for the workers, you could be interpreted as an entitled customer who thinks good service is not to be compensated for. By not being tipped as a worker, you have a reason to dislike a customer, despite the fact that they're not the major contributor as to why you are being underpaid to the point where you must depend on receiving tips to even possibly get fair compensation for your (likely excessive) labor. The people more at fault are probably those who determine your paycheck, and the people above them in the corporate ladder who take bigger shares of the company's profits (seemingly ignoring/ensuring that the many of the people who provide most of the revenue are being exploited). As a result, customers and workers develop growing hate for each other, service gets worse out of both justified anger and misguided spite, and the ever worsening reviews makes it very hard for any person to believe the service being provided is worth tipping for. Workers are then punished for their anger by management and told to suck it up and "be nice" if they want to be tipped, which is only going to make them more frustrated. Customers then receive and reciprocate the frustrated, entitled attitudes, and may even go out of their way to vandalize or harm those providing service that isn't up to their (likely unrealistic) expectations.
We black people need to do better for ourselves and stop keeping these trends going. But it's gonna take the whole community being onboard and not just a fraction of us.
@@markp4967as well as everyone else and from the looks of the political side of the country. We all still fighting. 🫵no matter the color you’re disposable to the deep state.
@@markp4967hundreds of years since what, Mark? Remind me when Jim Crow ended? Remind me when affirmative action began? And how about the prison-industrial complex, segregation within city planning (schools, resources, etc). Aren't those things STILL a problem? If you respond, do your best to engage with intellectual discourse in mind. I really, really think you can do it.
@markp4967 u are Madd 😂😂 u all up in every comment section studying us being prejudice commenting go away why are u in n Black spaces 😂😂obsessed stay mad hope u get ur karma bch
I'm a white resident of Atlanta, and watching this video honestly made me flash back to when I got lunch today. I was getting a sandwich at Publix, and when the customers ahead of me were ordering they came off as somewhat rude/demanding, and the workers behind the counter were really giving the bare minimum and mostly were mumbling conversations to each other instead of interacting with the customers. Then when I got up to order it was totally different - we were both smiling, all "sir/maam please and thank you," cracking jokes with each other. I just chalked it up to a rude customer and didn't dwell on it, but this video brought it right back to the front of my mind. The sandwich line at Publix always seems really slow (to the point I rarely go even though the location is convenient), and is primarily black customers and black employees. I don't really have anywhere to stand in this obviously, beyond believing black customerrs and employees deserve to be treated with respect and kindness, and I hope good will come of this idea.
That's the other half of this conversation: black customers can be just as nasty as black service employees. It's like an accelerating feedback loop of surlyness.
@@BiggieTrismegistus people tend to be less rude in establishments that prioritize customer service- and it's the employees that cultivate that environment. everyone has their own things going, and some people are gonna come in being awful, but if a customer is being exceptionally rude, disrespectful, threatening, abusive, etc, then refuse service. when you're getting paid to do a job, there's no excuse to treat an entire race of people poorly because you've had bad experiences with people that just so happen to share a similar skin color. if a white person said/did the same thing there would be hell to pay. hold whatever beliefs you want- but don't let it impact how you behave in your job.
🤨Here's the key: Just because youre good at something or you enjoy doing something DOES NOT mean you should go into business for it. Being a business owner is a skill in and of itself.
Yup turning a hobby into a job is a sure fire way to make you hate doing it if you can’t do customer service. But if you have great customer service you’ll do really well
If you have the business mindset and the intentions behind it is pure greed then its gonna do very well then crash out outta nowhere. This nasty streak these bosses be on is going out bad. Nobody gotta stay committed to anything or anyone without morality. That's standing on business.
Yup. I’m a dog trainer of five years. I’ve been asked over and over why don’t I start my own business and I’m like where do I start? For one then I’ll have to stop doing what I love and have to pay other people to do it. I don’t want to deal with marketing and customers and sales quotas and people getting mad and wanting discounts and everything else it entail’s. I’m just not a business minded person. I’m not doing this for the money anyway.
@@hoorayitsjackie6166 Same here. I make my own earrings and they're very beautiful. All people say to me once I tell them I make them is "BUSINESS, BUSINESS, BUSINESS" and I don't want to. My ADHD, free spirit, nor my introversion can be bothered by turning it into a business.
I worked in hospitality for the last 10 years consistently and, the amout of disrespect i was shown from black people towards me was astounding. I worked for a hotel chain in ATL and that location was the begining of the end of my journey in the Hotel sect. And The fact that i myself am a black woman, made this extremely unbearable and uncomfortable. I showed the same amout of respect to towards everyone, consistently for the 7 years i was there, (ive got the perfect consumer reviews and secret shoppers reports to back me up on that) and for some odd reason, black people were just the worst at reciprocating respect. I even tried to go out of my way to justify *their tactless behaviour towards me.* But then it became, "wait, ive shown up to work when ive lost entire family members, and ive never faltered on my respect and integrity, these people just get to call me out of name, and call me everything but a child of God just because they feel like it?" Sometimes the truth is, some Black people are purposefully difficult just because they want to be. No matter what side of the counter youre on.
Exactly! Nobody is talking about that other very obvious side of the coin because it’s easier to recall “bad service” than being responsible for a bad dining experience. Especially with the actual terrible service stories trending to back up the former. I’ve been in service industry for a decade now. Other black people, more than half of the time (I’m being generous), will ask me inappropriate questions, be passive aggressive, ignore any greeting or questions I have, invent new complaints, treat non-black coworkers more respectfully, etc. despite me showing them equal service I’ve given everyone else. And TIP HORRIBLY ON TOP OF IT, even after smiling in your face. I can’t recount how many times I’ve greeted other black people and after two sentences, no eye contact, and a turned up lip, I’ve thought “dang, *you* chose to come to *us*, and you’re already not happy? You’re about to eat, that’s a good thing, ain’t it? It’s not too late to just leave. Why come out, and if you do, why punish me with your presence? Just take the shit home.” It’s crazy.
That’s exactly what I said in something I just posted. The black customers were always so rude. I’m a black woman. And my personality is like a golden retriever. I’m kind to everyone. But the black customers seemed to be purposefully rude. They would complain out loud about regular protocols, complain about the food costs when the prices were literally listed, roll their eyes the entire time you were serving them. I would have to brace myself whenever a group of black customers would come in. It’s shouldn’t have to be that way.
@@Joy_Dabih right. A ton of black people don’t truly know bad service unless they have worked in service industry themselves, or unless it is actually horrible. “I didn’t like how they cooked my mashed potatoes” is not bad table service, nor is the fact that the restaurant didn’t sell what you asked for, nor are prices grounds for saying you got bad service. I’ve seen it all. It sucks. I’ve been on the other side too, at a local sit-down chicken and waffles spot in naptown, and it took my server ten minutes to even bring me my iced tea (she brought coffee); the kitchen also “lost” my ticket after I asked if our food was coming after patiently waiting for half an hour on a slow day. My server just giggled in a corner on her phone with some dude. We ended up just leaving with no food. That is bad service. Someone yelled at me for trying to order two sides they ran out of at a local black owned bbq spot, said “well if you just ask what we got then we can tell you” as if it’s not normal to order from the board, attitude and all; that is bad service. 😭
@@goeienacht Omg that’s terrible! Lol. We need to do better. This is just a theory, but I feel like some of this behavior stems from passed down trauma in black communities, ie the way parents speak to their children, the things some of us see/saw growing up, economic status leading to education gaps. Etc. it’s too much to type out, and I know I can’t put us all under one umbrella, but I feel like there tends to be an overall lack of self awareness and immaturity with a lot of this customers I encountered. It feels like there’s just this built in anger that gets projected onto other people. I didn’t grow up in a rough neighborhood by any means, but I’ve been around people that grew up in bad neighborhoods and had parents that cursed at them, or treated them like full blown adults when they were just children. Those are usually the people I notice carry an attitude everywhere they go. I’m always saying “more black people need to embrace therapy.” The greatest lesson I learned from therapy was that I get to choose how I perceive the world. And some people can only perceive and reflect the negative unfortunately.
@@Joy_Dabih it comes from the fact that mainstream black culture prioritizes and promotes antisocial behavior and teaches black kids to deflect all criticism - valid or not - with the defense of racism.
He is spot on about Atlanta BUT the customer service is NOT the root of the problem. If you’ve lived or spent a lot of time in Atlanta and you’ve seen how the people in Atlanta act like they have no home training, you’d feel sorry for the businesses as well. Bad customers with good income have the worst attitudes.
@@kwilson4125No..... THIS isn't about ANYBODY who's moved to Atlanta. THIS BEHAVIOR IS DIRECTLY FROM NATIVES. I INSTANTLY know when someone is not from Atlanta BCUZ there's a genuine smile, a great attitude and the vibe is completely different. I can spot an ATL native Easy..... Except for some younger ones who don't use the ATL drawl and slang, and sound kind of nerdy....... THOSE kids surprise the heck out of me...... It's a good surprise though ....🤔🙄
@@stephdee3811 There are nice natives and nice newcomers. It's probably behavior that specific people have no matter where they are from. Ever since the reality tv shows and IG, more people act like ballers no matter what their budget. They have enough money to go to more expensive restaurants and stores, but they never learned the etiquette. And a lot of people really spend more than they should. Most of us are not saving. I can understand why Ole Lady Gang can't do to-go orders at certain times. I could only imagine the double parking, the frustration, and worse. I am a Black woman but the amount of times that Black women return their food after eating a lot of it and complaining that it doesn't taste like they make it at home.. I had to go out a lot with groups of colleagues and it happened so often. And people not adhering to the dress code and wanting to wear athletic gear every place and then crying racism. There are many restaurants that need to do better, but some people have taken "The customer is always right" to another level.
im asian and lived in atlanta my whole life. been treated like shit every popeyes i been to. also ive always felt too uncomfortable to say this, but the truth is at a lottt of restaurants in atl i get treated really poorly, and usually the way i experience it is by being ignored by staff. often just ordering food here i get looked at like "tf you want". and if i think for more than 5 seconds about it i get sighs, eye rolling, straight up walking away. since i was 14 or so i feel like im often treated as if im lesser or less manly or honestly just very openly disrespected cuz it feels like nobody thinks ill do anything about it, so they can. i hardly go out to eat in the city anymore cuz of this. i got a lot of white and black friends, and ik a lot of ppl who treat me nice and all, but fr i feel like when white ppl are racist toward me, they patronize me, and when black ppl or younger male white ppl are racist toward me it's done in a way that feels like they see me as pathetic or not a real man or something. I can't even count all the small dick jokes i get from black ppl and young white men. idk if it's like this other places but atlanta really isnt great when it comes to this stuff.
I’m a black woman and I used to work at a chipotle. It was usually the black customers that were rude to me. It’s like they walked in READY to have an attitude. I was polite to everyone, but the black customers almost felt like they wanted to force an attitude out of me. I never understood it, but it made me not want to serve black customers in that setting. It’s such a shame because I know that like myself, not every black customer is going to behave that way, but I can see how black employees would start to build up an internalized racism towards black customers. That being said. I still don’t believe that’s a reason to treat your own community poorly as a whole. I just wanted to express the personal experience I had from the other side of the counter. ❤
Unfortunately I also relate to this, I'm a manager at Taco Bell. Ofc I live in a mainly black neighborhood but it's a little disappointing when some of my own kind is rude and harsh towards me when I try to say we can't do something or don't have something they want. Of course I know that not everyone is that and treat everyone with the same respect but its a little disheartening.
@@RigB0n3 Yes! Disheartening is the word I was looking for. You want to support your own community but sometimes feel like you’re not getting the support back.
Yeah, I’ve noticed this that for some reason Black people are the ones that are the ones that mumble most and sometimes it’s hard for me to hear what they’re ordering and they get mad when I ask if they could repeat themselves because I generally couldn’t understand what they were saying . I always say in a friendly manner, especially whenever I’m on the window I remember one of my friends zaliek had a horrible experience another black person because she got charged extra $.75 because she got an extra lemon or whatever and she was losing her shit and yelling at him for no reason it was insane to see a grown woman yelling at a teenager for having to pay $.75 for when she literally asked for extra lemon and we charge that .
I'm a Greek guy living in the Mediterranean sea, never been to Atlanta, not even USA. Good job on making this video so interesting with your editing and commentary.
4 years ago I went to get faux locs at a salon from a licensed stylist and after being told one price beforehand, she tried to force me to pay her double what was asked stating reasons for things that we had already previously discussed being in the price. I gave her exactly what we agreed upon, wished her well and left. Since then, I have been doing my hair with TH-cam tutorials and a prayer, and have gotten good enough to help my friends and family with their hair so as to not get scammed too. I hope we learn to do better for one another.
“I have been doing my hair with TH-cam tutorials and prayer” I KNOW THATS RIGHT. I had the worst (and last) experience with a hair salon like 3-4 years ago. Never looked back.
I have a lot of respect for TH-camrs that address difficult conversations that don’t fit clearly into the “social justice” or “anti-wokeness” box, so they risk heavy shit from all sides
I just got my hair done by African braiders last weekend. I went to the hair shop and there she was waiting outside, asking if I wanted my hair braided. She knew exactly what kind of braids I wanted and went into the shop with me to make sure I bought the right kind of hair and the exact amount. She told me she had 25 years of experience braiding hair in Harlem 🤩The shop was clean and tidy, and the braids turned out great! Best of all she didn't complain that my hair was too long or too full or too kinky or too whatever! I've had my own share of bad experiences, but I couldn't put myself through the struggle of (trying to) secure an IG appointment again. There is a huge lack of professionalism. I'm never getting my hair done in somebody's house ever again. Last time I got a sew in by an African-American (which I am too lol) she was 30 min late to her own shop and when she got there she had an attitude with ME. Smh. I think there is a lack of self-esteem in the African-American community. We do not respect ourselves or think we are deserving of nice things :(
My family is Mexican-Apache, but my younger brother is lighter-skinned and white-passing, and it’s astounding how I’m treated versus how he is, the difference in how we’re talked to. Definitely had the Popeyes experience. One example I can think of with the gross disrespect based on not being white, is trying to place a reservation for a table at a place one of my family members really wanted to try and the unnecessarily ridiculous issues the woman gave me over the phone. I hung up on her after over half an hour on the phone (over twenty minutes of it was just being on hold) and called back, using my “white man voice”. She was so aggressively polite, actively engaging, offering to do whatever she could. I had a table ready, under a white-sounding name, in under ten minutes. When I came there an tried to ask for my table, they asked to see my ID and what the phone number was. There’s definitely a difference in how we get treated in places like that. It’s even worse if I’m out with black friends, because black servers WILL treat them worse than they treat me. Thankfully, it’s not everyone or everywhere, and it’s not a constant occurrence, But the fact that it happens at all is deplorable, because they shouldn’t.
i think of all the comments yours capture the horror of the mistreatment based on perceived whiteness.. the reason its a constant occurrence is that colorismo con racism have tentacles that spread far beyond imaginable . i have heard of people of color being asked to seat next to a bouquet of flowers or take the seats that are close to the kitchen. as if they are sound proofing the noise from the kitchen. because of racism i can't take anything on the menu either because i want my food to look exactly as advertised cos i don't want to risk anyone tampering on what's going in my stomach on the ground that i supposedly looked at them sideways. i take immense precautions.
New Yorker here. Many things resonate for me in this video, but when I find a salient gem of a black-owned business, I must shout it from the rooftops: I found a Natural Hair Salon in northwest Harlem that is EXCELLENT. Appointments, timely, dedicated stylist with you practically the whole time, updated and modern paying and tipping system. Not Cheap! But worth my hour+ subway ride up there. Before the pandemic, they used to provide complimentary coffee and tea. SO professional. And consistently so, every time. Pleasant at the door with quality customer service behaviour.
Beautiful testimonial. I drive 2 hours to my natural hair and nail technician for the same reason. They also throw in herbal tea, mineral water, light snacks and warm welcoming smiles every time ❤
The note on expected familiarity leading to unprofessionalism is very on point, and definitely extends beyond the service sector. I was a public school teacher, and the highschool sometimes held student/staff forums on PD days. During one of these, a few black teachers raised the question of why it feels like our student base (99% black or brown) were better behaved and less defiant in the rooms of white teachers compared to theirs. One of the student responded that they expected black teachers to know them better, and thus let them get away with more.
Keith lee had good things to say about the Houston food scene. I’ve been to Houston and been too great Black owned businesses and Im happy to see them being highlighted in Houston
@@YouAreDreamingRightNow same, I LOVED the food scene there. I went to both Black owned and other race owned establishments and was treated VERY well! Food was delicious, reasonably priced and service was on point. ATL take notes lol
As an African immigrant (to Canada not the US) it's interesting to hear a usamerican's perspective on immigrant African braiders. I haven't gotten my hair braided in years so I can't really speak to how that dynamic plays out in Canada. This could just be my and my family's individual experience but when I used to invest more into my hair we largely used the exact same braider for multiple years and I pretty much grew up going to the same salon from when I was kid until I graduated high school. I built relationships with the women that did my hair so the levels of animosity between customer and client just isn't part of my experience of getting my hair done. but again this is just a personal anecdote so I don't claim to speak for general trends hair culture.
Couldn't have agreed more. I wold remain loyal to my hair braider for years and build relationships with them, asking about how they are doing and knowing more about them. Additionally, for my loyalty to her, I would experience discounted rates on hairstyles. The segment for hair braiders is hard to take in or believe. Not discounting anyone's experience, I would just ask Amanda maybe not paint people as one way and caution her audience to acknowledge that this is not all braiders or black businesses.
Same here ever since I began braiding my hair, I had specific braiders I could go to and this all depends on how well they braid my hair and if they use dirty combs on my hair.
As another Afro-Canada immigrant (heyyyyy), i think it’s also a sign of how differently blackness is thought of here. Most black people in Canada (at least for me) are immigrants, so whenever we see each other we’re more likely to bond over not just racism but also all the baggage of being an immigrant in a mostly white country lol. Like, the first thing we want to do is find someone who we can connect to after feeling so out of our depth. But once you find other black people from the same area as you that you’re not really connected to, the customer service starts to replicate the Popeyes experience a lot more LMAO
Immigrant braiders are almost always nicer to other immigrants especially if they speak the same language. I’ve been in a braiders chair with her and her niece braiding my hair and her husband came in arguing and screaming at them in their native language. I’m not coming back to bad service or an uncomfortable environment. I would love to have a reliable, long term comfortable customer relationship with a braider. I will stick with them until they retire and go to the person they trained to take over. That’s just my opinion as someone in the US.
I went to a black salon a about a year ago and the woman who cut my split ends cut off way more than needed, and I'd been trying to grow my hair down past my shoulders, it was hard for me to do this. And because of her doing that do my own hair and will never let anyone touch it again.
Damn, even when black people hate black people black people blame white people. The diversity glass was installed due to the content of their character.
Facts!!! Back in the day when microbraids were the thing to wear, no lie EVERYTIME I got them I swear the braider tried her best to rip my edges out! I was relaxed then with hair mid back length. It’s like they hated I had hair. It was the weirdest thing to me
Do you think there’s a classism aspect to it as well? The response that the real milk and honey posted is so weird to me. It gave off the impression that they felt like they had ascended to a higher class than Keith Lee and their customers by being business owners. So they were offended that the lowly customers had the gall to critique the restaurant. It just seems so weird to me that someone would open a business and would hate their customer base despite the fact that their customers are the reason for their success. They want solidarity from their own community so they can have the means to separate themselves from and look down upon that same community. Makes me wonder if the attitudes of the owners then feeds into how they treat their employees and then that feeds into how the employees treat the customers.
@Sheena000 I think that plays a Huge part into the Business Owner’s mentality. That response was the most childish thing I’ve seen in awhile, it was embarrassing at best.
The Popeyes effect is so real. Especially among Haitians or other Caribbean establishments. I will never forget when this technical guy stormed out my house because I couldn't tell him specifically why my washer machine didn't work. I was trying to call my dad to get more details but he didn't pick up. I felt so uncomfortable. In the back of my mind I wondered if I was a white customer would he act like that. We don't want to admit it but we treat each other like crap. As a nurse I go out of my way to make my black patients feel comfortable to overcompensate for them not being treated well by ALL races. We got to do better!
Hope you’re doing good. Sending support and hearts! ❤️❤️❤️ Stay safe. Always remember that people care, one of them, me. Sending support and even more hearts!❤️❤️❤️ Stay safe
I learned how to braid my own hair after my last "braiding" experience. The braider I booked worked out of a hair salon. She canceled the appointment after arriving 90 minutes late, claiming that she didn't think I was going to show up. Mind you, we spoke on the phone 3 times that week including the day before because I didn't know what hair to get.
I learned how to braid my own hair too after a braider stopped half way because she was too tired. I had to go home with half of my head braided 💀 she continued the next day, but what if I had somewhere to be that day? The unprofessionalism is rampant and disappointing.
I've never watched her before, but this video was really interesting and well written, even for someone who isn't black and hasn't shared any of these experiences. I'm definitely subscribing.
the Popeye's in my "bad" neighborhood is inconsistent, the employees are rude and intimidating, and they ALWAYS forget sauce. the one ten minutes away in the whiter part of town has always been amazing and even gives me free biscuits for my dog whenever I order in the drive-thru.
Similar experience in a Midwestern city, former GM town. Same mix of employee makeup but judging from the plexiglass with a porthole at one of them, I'd say that one gets robbed considerably more. I'll let you guess which one treats people normally.
I deal with this A LOT at restaurants here in Detroit. The problem is simple, at times, black people are too comfortable. Workers here will talk to you like they know you, like how your friends/family would. But they’re not lmao. They don’t know you, yet they don’t realize they’re being offensive. They think it’s our language
Happened at a doctor's appointment. It silenced me that this person felt comfortable asking about my health in such a casual way And I know have access to my health records... my personal life isn't up for tea time or salon talk. Can't even go get wellness checks without being violated.
I am biracial, worked in restaurants for over 15 years, both cooking and bartending. And the worst experiences I have had bartending, unfortunately has been African American customers. I've been called uncle tom, high yellow, and other derogatory terms because they thought they were entitled more or wanting free alcohol. It truly sucks.
Yep, and it is disgusting. Some of the worse racism I’ve observed (as a black person), has been what biracial people receive from some black people. It’s just disheartening to watch and SO unnecessary.
I’m watching this high and ur such a professor of philosophy rn fr fr. Also really cool sweater, and ur hair is really pretty just letting u know ☺️ 🫵💅🏻✨ love the fro!
Thisssss! If food service workers got paid a living wage I think the dining experience would improve for everyone. There'd be less desperation, pressure and resentment built into the server/client interactions.
Wait, so a living wage equates to common courtesy? 😮 That's wild; and as someone who makes a very good salary I can with 100% accuracy attest to there being rude, crass people at all levels of pay. What happened to "treat others as you want to be treated"?
@@doubleservings2890 so you think restaurant workers don't deserve a higher wage because you know mean people making more than that??? Make it make sense
@@Victoriafaith21 what's wrong with mediocre service though? if I'm getting good quality food, I don't need to be 'entertained' or excessively catered to. In fact that makes me not want to come back to a place because it's too much pressure to schmooze with the staff. I'd rather eat well knowing the people who cooked and served that food, also live well!
@@Ramberta Comprehension can be challenging, I understand, so let me explain. No where did I say that anyone in any field did not deserve a living wage. My comment was that wages should not be a direct correlation to people treating people with respect.
@@albertmoreno6408I’ve been to so many different Mexican restaurants and they were always so friendly and one time, one of the waitresses called me Mija and it was so sweet There was only one time where the service was iffy. I had went to a Mexican restaurant to get something to go. I’ve been to it before a couple times and ordered my usual. But I went at a different time than usual and there was a different lady there. I ordered in Spanish and she looked annoyed that I spoke Spanish so I ordered in English (which was weird since she greeted me and asked what I wanted in Spanish). She just looked annoyed the entire time I ordered, and even rolled her eyes when I asked if they can remove something on the dish (sour cream. I ordered carne asada fries). That was the only time the service was iffy, but every time before and after, it was great
Yeah, I live in Albuquerque and this is legit. I've ate at taquerias, food trucks, and brick and mortar restaurants run by Mexican staff ALLL OVER the city and never seen these sorts of issues. Just straight-up patience and professionalism, it's a culture thing.
I’m Arab but I have noticed that Mexicans always have such a sense of community with one another and even with non-mexicans. For Arabs it can sometimes be like what she’s describing in the video (usually its arab employers treating their arab employees like shit just because they can). I really admire how much Mexican people show up for one another (at least it seems that way to me from the outside)
This is the guy who gave honest reviews of mr beast food in a video with him right? In generations to come the definition of integrity and honesty will be Keith Lee!
I’ve been a waiter for 20 years the racism towards the black community makes me sick. I’ve literally been trained by people when I was younger who would tell me to “give them shitty service cause they won’t tip”. Treating people poorly isn’t my thing mama raised me to treat others how I want to be treated. I try to give the best service I can possibly give, and have never once been tipped poorly because of someone’s race, just like EVERYONE else if you treat people with respect they will respect you.
Preach! I’m a retired bartender/server;lol), and the way some servers dread black tables is sickening however I understand why. I always treat everyone the same because I’m good at reading people so when I would get black tables I knew how things would go based on verbiage and body language. Most of the time, I would be grateful with getting through the experience without a possible fist fight. They would come solo or in packs trippin’ making me wanna clock out and take it to the parking lot. (Lol) The kitchen messing up or someone not liking what they ordered could potentially become personal for no reason because they pick at you and throw insults. It’s sad.
What you said about the sense of kinship based on race sometimes coming at the expense of professionalism reminds me a lot of being around Latino immigrants in the U.S. I love the warmth and pet names but sometimes it’s like, professional boundaries please??
As a black business owner, I moved from the north to the south and moved by choice to a neighborhood that could serve my people. I am an herbalist and doula and I am frequently baffled by how much more the white people who have come to my healing and herbal space seem to appreciate my presence than the neighborhood people of color. It’s so much easier to get the white customers to come and stay. I’ll keep it affordable and continue to reach for black customers though. We need herbal health and knowledge in the community. I’ll continue to give classes and do community hangouts for information.😊
It’s quite important that you’re still willing to continue to reach out with a helping hand, it just takes that one person to take it and the others can’t help but want to follow that person they trust who took your hand
I appreciate that you have created a space to foster community, engagement and education. Business owners must learn to cultivate that cultural reference point for uptake in the community. For to long we have lost the knowledge of natural healing. Over reliance on doctors and big pharma have separated us from the healing of the naturopathic intervention. Keep doing the work positively and the reward of patronage will follow. Ase
@@KtotheG more like, they say they will support and then don’t come out. Even when things are free, a lot of times they won’t come out. They will forget.
1. This topic always reminds me of that 3 year old boy who was taught to call 911 if his mother was having a seizure. The 911 operator was black and so was the child. She repeatedly told him to stop playing on the phone even though he was clearly saying his mother was sleep and wouldn’t wake up. The little boy’s mother died. 2. One time I was assaulted at the by a drunk black man at the bus stop, after it was over a Latinx woman at the bus stop said she thought I knew him, simply because he was black, she thought we were “ playing “. 3. And last, I notice stylist missing opportunities for repeat customers y not pulling out the date book and scheduling regular hair maintenance or having a plan for me as a customer, like saying “ On Dec 15th I want you to come back in for a hot oil treatment, I’m available at this time and this time, what can I put you down for?” Just simple things to make us feel appreciated are sorely missing.
@@mr.fahrenheit7009let them say latinx if they want to, the whole latinx latine thing it's so unnecessary but for op, if you use feminine pronouns for someone then you can also say latina as well!
I'm a white Australian so things are very different here (although I'm sure there are crossovers that I'm unaware of) but this was a super interesting watch. I just want to say, your presentation style is so calming and direct at the same time, you really know how to get to the heart of the topic in a way that is empathetic and accessible to the viewer. well done!
This video is why I love the internet. I’m not Black and I never knew about this experience. It’s so intriguing and interesting to learn about how diverse and unique lives are in our world. Thank you for this video and I subbed :)
As a black women who’s worked in the restaurant industry since I was a teenager, I can say I’ve definitely felt almost every different aspect of this convo 😭. My first job was at a black owned BBQ restaurant and the customers were predominantly black. The element of familiarity definitely affected the customer’s treatment of me, with a lot having that auntie/unc vibe and being extra kind towards me while others expected special treatment or some type of free service just because. If something went wrong a lot of people were quick to pull out the “I try to support black businesses but-“ line lol. The management there encouraged some of that behavior and had lots of issues in general. The next two restaurants I worked at were white owned and Korean owned, and I had mostly positive interactions at both compared to my first job. At the Korean owned restaurant, my boss would consistently be kinder and more giving to any other Korean speaker, which I feel is an interesting comparison given the overall discourse. The next restaurant I worked at was also black owned, but wasn’t pushed as such so I don’t believe the majority of the GP knew that. The customer base was a pretty even mix between white and black and I also had overall good interactions with that group. The customers who did occasionally ask if the business was black owned were pretty much always black themselves, and were always happy to hear that was the case and usually tipped after. I’d also hear from black customers how stank most workers attitudes are and they’re glad I’m positive or something along those lines when complimenting me 😂. All of this to say I think the environment itself can definitely affect the approach from worker to customer just as the video mentioned. I’d like to think I treat every customer equally and have way more positive interactions with customers than anything, but there’s always room to examine any personal biases and grow from that. I have definitely noticed that white people do tend to tip higher more often, but I don’t see that as any reason to give black customers any worse service. So yeah just rambling but that’s my personal experience on the matter lol!
Thanks for the comment! I just wanted to add that Black people usually earn much less $$ than their white counterparts. That could be why they tip less. Ijs.🤔
I went to Atlanta with my father and younger sibling. I’m the lightest in my immediate family, so I’ve experienced a bit of skintone preference. One day, we went to a restaurant. I was dressed my level of casual clothing (formal-ish or academia style) and they were dressed comfortably (loose jeans and a t-shirt for the weather). I got treated nicely and respectfully, they got treated more harshly. I liked the food but I hated the way they were treated, so I ended up eating food we made at the airb&b. Atlanta is cool and all, but jeez there’s issues.
I moved to Atlanta about a year ago and I have been shocked at the customer service at a lot of businesses. I don't feel like it's something I'm allowed to talk about because I am a white person that chose to move to a majority African American community, but this video just validated all of the experiences I've been having. Many times I've walked out of a business and wondered if I was treated that way because I'm white and not welcome there, so it is refreshing to hear that it's not just me that's getting this poor service. At one of the first restaurants we went to I was aggressively told to read the house rules, which were almost all about not fighting. Then we were sat on the patio next to bags of a mosquito repellent that smelled so bad we were gagging. We ended up leaving the business before ordering food wondering if they sat us there as a way to get us to leave. What I experience often at fast food and casual dining is employees don't make eye contact and are non verbal. Like at a drive through, they open the window, stick their hand out for payment, take it without a word, hand you your food, then close the window without ever turning their face toward you or even indicating whether that's my entire order and I'm good to go. I've also been to a Chipotle in Camp Creek and gone all the way through making my order and picking my ingredients and paying without the employee ever looking at my face or speaking a single word. Sure the burrito tasted good, but it was a very awkward experience. I've also made appointments to get my hair cut at a barbershop online and when I got there they couldn't find my appointment, and after I showed it to them on my phone they had me sit there and wait until I gave up and left. I also walked out of an optometrist who left me in the lobby for 90 minutes. I've been wearing glasses since 2nd grade and have never in my life waited more than 10 minutes to get into my scheduled eye exam. They had printed out signs to hang up all over the lobby saying they were sorry for the delays, indicating that this is how they run their business every single day. The disrespect of your customer's time because you can't figure out how to make and keep appointments is just crazy to me, I don't know how a business can survive like that.
@@gfys756 weak sounding or not, a person willing to continue giving black businesses patronage, should not be scolded. Can't win for losing with some of you. When others don't patronize it's racism....
@@monember2722 Nah, they deserve to be scolded. They keep patronizing the businesses of people that hate them. No black person wants to see a whyte person in their restaurant.
It's not internalized racism, it's all about not going along to get along. Meaning it's all about being positive no matter how negative your customer base is. I used to wait on the elderly every weekend morning, the elderly were not very nice, very picky and the tips were bad. Me and the other waitress would fight over who was going to take certain customers because there was just no pleasing them and we knew the tip was going to be about as much as it was in the 1950s. UNTIL a new waitress was hired, she had such a positive attitude that we nick named her bubble's. She was sweet as hell and no matter how mean the elderly acted towards her she didn't let it get to her. When the bitter elderly couple came in for breakfast one day we pawned the couple off on her and she graciously accepted the table. Would you believe that by the end of their dining experience she was laughing and joking with the elderly couple, they even tipped her the standard 15% and every time this elderly couple came in after that they refused to let anyone else but her wait on them. Her positivity earned her the most tips, a loyal customer base she had the most request for customers that she could've started her own restaurant and had the customer base to get it going and stay up and running. Her positivity was so contagious that it rubbed off on all of us. I remember when I started we might get maybe two big rushes for breakfast and lunch on the weekends, to having 3 or 4 rushes that there would be a line of customers running all the way outside. It's not that the food was high quality good but the customer service was high quality good. Change yourself if you want to see positive changes in your life. You can keep leaning on those crutches and keep making excuses for everything that's wrong in the community but you will never know the beauty of peace and joy until you change the negativity that is festering in you first.
There’s this unspoken unity among black people that I think interferes when we conduct business with each other. As if it’s just standard that when dealing each other we turn off professionalism. As a music producer I dealt with it so much at one point in time I stopped making beats. Everyone wanted beats from me 24/7 but they all wanted my hard work for free. Then as a customer the biggest thing that stood out to me is how barbers act. Taking an hour long on a taper that should have taken 30 min max is crazy because they want to get on the phone, order food, argue about sports and music, etc. we really have to do better as far as being customers and providing customer service, because they don’t treat other races with that level of rudeness and disrespect.
finally a male perspective. I think its a blend of community unity and inheritance of toxic colonial and slavery traits. what you said about making beats that Black people want for free is because is they think you should be doing them a "solid" bur resent you for putting a number on your work . it also stems from the fact that a lot of us think someone with a skill is "gifted" there for there is no real understanding that craft , knowledge , zeitgeist need to be aligned for someone to live off their expertise. Being treated with a modicum of dignity and respect is a basic human right. i can say that sometimes hospitality starts in the family. I have anecdotes for days . But if you observe how some relatives treat you as the microcosm of the culture is often our own family
@PHIophe You have a good point about the "gifted" statement. I try to help people in my family get into my field (tech) but they think I had some inherent "talent" initially. No, I had to learn hard concepts and make mistakes, and that's reflected in my compensation. When you don't have a growth mindset you really don't see skills as valuable, then wonder why you need to pay for what people do "naturally" 😑
As a black afab service worker, I’ve seen it from the service side too. Black people (mainly black women unfortunately) have treated me with so much malice whereas my indian/east asian presenting coworkers get all the sweet talk. it’s weird as hell
While both Indians and other Asian peoples are both from the same continent, most wouldn’t agree they have much in common or share a common label. Tbh, most Asian people wouldn’t agree on a common label. American Asians might agree on that common label, just due the diversity of people here. But in Asia, none of them would agree on that label.
@@elkmio4870 Sorry, I should’ve specified east asian. I edited it because I meant my Punjabi coworkers (it was a family) and my korean+Filipino coworkers got treated way better than I did
Sounds like some of the Black business owners (and higher up employees as well) need some awareness training about who and what they value. Like you said, it's not immediately conscious. And on top of that, since said higher ups are usually older, I don't think these social media reviews are getting back to them.
I don’t think people take in to consideration how disrespectful black customers can also be. I worked in a mostly black area as a waitress and I swear to god I was always being disrespected and I could be as nice and helpful as possible and they would try to take advantage of you also it’s a stereotype but it was true for me that black customers rarely ever left a tip after doing the absolute most sending back to the kitchen over and over because they decided they wanna eat something else also the whole “imma leave the table any typa way bc it’s her job “ mentality was prevalent
facts. i was working at a restaurant and a black table kept running me around for the most random stuff. I swear I went back and fourth ten times and a lady said "aw yall stop asking her for stuff.. i heard another lady say "fuck that, its her job" Did they tip?
I worked at a subway in my small southern hometown which was 50% white and 40%black. I'm Asian. White people could be racist to me but it was generally over quickly and I didn't really have to think about it. The black customers would go out of their way to demean me to the point where it's stuck with me ever since, and I actually got so mad I wanted to fight a customer. I remember a guy just shitting on me every time I would put ingredients on his sub, talking about how I was beneath him, etc. Luckily the subway gig was only an inbetween job while I waited for my actual job offer in another state to finalize so I just let it all go. Now that I've grown older, I don't really hold it against any group, but more just as a lesson on how awful people can be no matter their race.
OMG, thank you. I had this same experience at a black owned breakfast restaurant in Henry county, GA and the service was so weird and certain people were being treated better than most. As soon as you said the restaurants are acting like clubs... That's exactly what it felt like. And yes, the white customers were the ones being treated better.
They treat the white customers better because they know white customers won't tolerate sub par customer service and simply won't come back again if they're treated badly. Meanwhile they take black customers for granted because they know that no matter what they do, a lot of black customers have the "must support black owned businesses" mantra stuck in their heads and will take the disrespect in the name of solidarity. They know that they don't even have to try. On the flip side of things, some black customers behave awfully as well, and when the black workers are used to being treated like this, it's understandable that they might get defensive and preemptively treat black customers badly based on past experiences. The simple solution is, start being respectful to EVERYONE. This goes for both the black business owners and the black customers. That way, nobody will get defensive and think customers are going to start acting up, which in turn will lead the business owners to treat the customers with respect too and provide a good service.
I moved to Henry County, GA little more than a year ago from South Florida. I somewhat got that feeling but I didn't know what it was. I was respectful didn't try to argue. The one that caught my eye is in that Café off 75 I didn't order much food I was in my bedroom clothing(long pants short shirt with a coat with bedroom shoes). My bill is like 15 bucks I give the waitress 20. I don't treat people like they don't matter and it's disgusting that some businesses that does that.
This young lady needs more subscribers, because she did a tremendous job on this project. Very detailed data with subscription links so it’s easy for us to find on the internet. Very informative and helpful video on a tough topic, I’m a black business owner myself looking for ways to improve my customer service skills. I’m going to share this video with my employees, because this great content for my new hires
When I was 19 years old I worked as a caterer for a small black owned business. It was my first job ever so I was excited! As time went on I noticed that my boss and coworkers was criticizing me for everything I was doing. At one point I had a panic attack and I was yelled at by my black coworker while we was working. I stayed there and it continued getting worse for the next few years until I eventually quit. I always thought it was my fault for getting yelled at. But this video gave me a new perspective on my experience there.
I'm a black manager, for over 16 years. I've had success in black neighborhoods and I've had to correct and address my black employees for treating black customers less then. It starts at the top. Managers have to lead, train and hold their employees accountable. You'll get hate from some of your staff but our people deserve better.
Why do the employees at first choose to treat black customers less than? Thats so weird to me
I am a 61-year-old black man I live in Georgetown, South Carolina, Black people, the majority who work in Walmart, Piggly Wiggly, Food Lion, any of these restaurants not all, but the majority of them will treat black men, especially black men like garbage we have a large meth community majority of them a white they will treat these white junkies with the upmost respect
@@thecamillarose9806
Cuz in a black neighborhood 90% of the customers are black. I do not think this person is implying that they treat other races better. Just that they treat customers bad and the customers are black. Just worded strangely
Black people have disdain for other black folks. That is why the black community never prosper or Excell. Then blacks turn around and point the finger.
It's about self awareness and being accountable.
@@n1rvana_ Every black friend that I have has at some point or another expressed self hating views towards the black community. Especially black women showing disgust towards black men (one friend said "the paler, the better" in regards to her dating tastes). It's honestly very sad to see, but some genuinely just don't like others of their own race and will treat them worse.
For context, I am BIPOC myself, but the I part. I'm mostly friends with black women, less so men. I've even seen one's mother, who is a self proclaimed black supremacist, refuse to date anyone but white men. It boggles me.
If you don’t like people and you’re not good with customer service, STOP opening business’s, restaurants or working in the food industry. Enough!
If you cant behave yourself properly dont go to restaurants or any business.
For real!!!
@@froglifes6829bruh people are acting nice it’s when restaurants and businesses act shitty that they need to close rather then exist long wait times and long times to prepare shitty customer service expensive cost and weird/strange rules I’m all for kicking out foolish or crazy disrespectful customers but I’m also for shitty places to close or go under
@@froglifes6829 Nobody is talking about the Karen’s and Ken’s of the world. We’re well aware they leave a bad taste for employers and employees.
You knew good and well what was meant-unless you’re the one behind the counter giving customers a hard time for simply existing.
@@FearfullyandWonderfullyMade. Its karens and kyles not karens and kens. Anyway you sound entitled "STOP OPENING RESTAURANTS" Like come on. I know plenty of mexican spots where the people cant even speak english (0 customer service) yet the food bangs.
Here's a Tip: If you go anywhere (restaurant, Nail/Hair Salon, etc.) and you pay them, and they STILL treat you like you don't deserve any services, a clean area to get stuff done, food, or anything...STOP GOING THERE! I don't care if they're Black-Owned or not, you're not paying for their attitude, filth, or bad services. Especially when you're not displaying these qualities to begin with yourself.
Yep, this is why I stopped going to nail salons. I once paid ten whole dollars to get gel acrylics popped off with a credit card... never again!!! I do my own nails now or keep them natural.
Yes. Have self respect. That’s why I’ve stopped going to most Caribbean restaurants.
@@benniepotts I've supported black-owned businesses for over a decade and have received excellent customer service and products from all but 1 person, and that person did give me free product a couple years later as an apology! So please don't try to excuse your bias against these businesses. We don't support them "just because they're black"-- yikes!
Nail salons! Goodness gracious I went once and never again. I got a basic paint job and Ooops wouldn't you know everything was an extra they charged me more for! the nail polish colour, the equipment fee, the sparkles, the stuff she poured the polish out on... the bait and switch, and near the end i looked over at the coworker sanitizing... badly. All that on top of charging 8 dollars for a basic nail colour. @@Ramberta
@@Lahawilithat’s my experience at all of the Asian nail salons I’ve gone to. Plus it’s like a random assortment of random people stepping in to do the nails etc, like whoever happened to be available and I seriously doubt they were all licensed
Mixed white / black here. Went to a 2 barbershops after my original barber moved. First guy wouldn’t listen to what I wanted sometimes, and it always pissed me off. Then he started using marker in my hair and I didn’t like it and told him not to, just to line me up. He started insulting how my hair in the corners of my hairline was thin and he needed marker. I knew that it didn’t go over well with my skin the last time he did it and I told him no. Goes on to insult my hair texture, hairline, and that he’s not sending me out with my fucked up natural hair. Last haircut I ever got from him. Went on to my next barber who would always say “your hair can’t do that” if I tried to show him pictures (it could, I had it before and have it now). After a miserable few months of cuts that weren’t what I wanted, I left there. Next haircut place I go to the guy cuts exactly how I want for a good price. Problem is that he is religiously 20-40 minutes late cuz he comes in on request. Not late cuz traffic. Late cuz he went to wawa and got a sandwich and soda. Made eye contact with me at the light before turning off the street the barbershop was on. I was mad. Moved to Chicago, went to a good place that was punctual (unless a cut ran long, to be expected), gave me the best lineup of my life, exactly what I wanted, and if something was wrong would listen to me. All were black owned. It’s not the race, it’s the professionalism. The Chicago barbershop was a no nonsense place when it came to getting your cut and leaving satisfied, and was ran by a competent owner. I can’t stress this enough, it isn’t the race, it’s the person.
Loved the vid btw
Wawa??? Were you in Philly?
@@romanlillie close, Jersey
Sorry but the eye contact made me cackle😂 But yeah it’s about the professionalism…which seems to be lacked in black businesses…a lot😩
@@roqm0z666 Did you told this last barber about your journey for a good barbershop? I'm curious of what he have to say about these situations 😆
but as evidenced by your own testimony, most of the places, all black owned, let you down. there is a pattern and that's what's being called out.
I'll never forget when I went into McDonalds and this black girl at the front counter was being unnecessarily rude to me. The two white men behind me noticed and kinda tilted their head at me as if they were wondering why was she being so rude to me. Then immediately afterwards, she started "Hello sir, yes and no sir-ing" the two white men was next in line. Just being overly respectful to them. In that moment I realized that black people(in the food industry) don't respect other black people because they simply don't have to. Theres no repercussions. She couldn't even give me the bare minimum respect because she doesn't respect people who look like her. She may not have said it but she definitely showed it.
As a nurse this can work the other way as well. I’ve had black patients who were rude to me but showed deference to non black nurses. I’ve had black coworkers who I was in charge of…yet they seemed to resent this fact. I’m all for showing respect to ALL…just your basic level of human decency towards another human being, but sadly I’ve seen otherwise with many black people who are rude and uncouth towards their own for no warranted reason besides you are black like them. It’s truly sad to witness.
I’ve been on the receiving end of similar treatment as you and it’s very galling. However, I wondered if she was being “rude” because she didn’t want you to get the wrong idea. Sometimes there is an assumed familiarity with black service staff and customers which is really uncomfortable for me. I know that when I’ve been just normal friendly to a Black guy, he takes it as a sign of interest, whereas a White guy won’t. So she may have gone to the other extreme just so you didn’t get the wrong idea.
@@rejectionisprotection4448 We'll in my case, I have no interest in women and if I did? She wouldn't be it lol. I greeted her and I said my order with no issue. At the end of the day her job is to take orders and do it in a respectful manner. Instead, she wanted to roll her eyes and ignore me. Maybe she was threatened by me. What I do know for sure is that she was out of line. Sometimes people working in customer service make their job harder than what it has to be. Trust me, I've had my fair share of men flirting with me. Those guys feel more comfortable harassing women who are working because they know we can't go anywhere and are paid to be nice. Main reason why I no longer work with the public.
@@jacquelynn2051 I believe you. I know exactly how some black people get down. They need to show black health care workers the same respect as non black ones. They subconsciously do it too.
"In that moment I realized that black people(in the food industry) don't respect other black people because they simply don't have to." So you're broad brushing millions of blk people with the same brush? Do you do the same for other rude people who are not blk??
I remember the Pink Sauce lady who sold tainted products that could've landed her mostly-female, mostly-black customers in the hospital. She and Karamo claimed her critics were attacking her for being a female-owned, black-owned business.
It's gross how people will co-opt valid causes to cover their bad behaviour.
Social justice isn't just about demanding better treatment, but reflecting upon your own actions.
We need to treat members of our own groups (women, POC, etc) with the same respect we'd want.
Maybe just treat everyone with kindness in respect. You're basically saying yall deserve better than the rest. That's a huge reason for this. No other group focuses on race so much. Most groups say as bad about black customers.
@@Roosters-rants1977You nee to look inside yourself bro, your comment just agreed with the comment you are responding to.
The pink sauce lady isn't black
You just described dei
@@Roosters-rants1977no other race... thinks about race this much... are you.... you sure on that one? Because most mayonnaise based countries have had our DO have race based limitations on immigration bro.
White people are the best at racism. And destroying a city if their sport team loses.... or wins. Still not sure what those rules are.
I'm glad we got Keith Lee forcing our people to rethink the way we carry ourselves when we deal with each other because we can't keep beating each other down like this.
And there needs to be a KEITH LEE doing this in other areas of goods and services of the Black community!
@@contrariantruths7020 so true
Doesn’t seem like people learned anything because they just turned around and blamed Keith Lee for making black business “look bad.”
Keith Lee had to tell y'all to STOP spending your money at business who treat you wrong or has crazy rules...
Someone ELSE had to tell ATL and apparently other black ppl who look to Keith Lee as if he's some sort of genius.....when he just has COMMON sense. I definitely get that saying more and more especially when y'all actually say this stuff out loud on social media.
How those business were even OPEN to begin with says to me that businesses ain't the issue at all.
The CONSUMERS and how yall PAY for a business to treat you like ISH is the issue....Every Time YOU DECIDE to cross their threshold and pull out YOUR wallet WILLING, JUST to complain NOW is CRAZY.
But y'all still shop at H&M and Gucci and every other place that has told black ppl how they feel about them....y'all keep them in business too...
So if y'all let the white ppl play on your top with your money....
Why are y'all mad the "kin folk" decided to join the party to???
Cause either way YALL FOLD...
Maybe grab some backbones and moral control over how and WHERE YOU spend YOUR DOLLARS and MAYBE just MAYBE
OUR DOLLAR might actually be RESPECTED BY ALL....cause they know with ONE wrong MOVE we will take it AWAY.
Its CLEAR, now more than ever why EVERY RACE plays with US...
Cause all WERE going to do is THIS....
Type and Complain.... But to ACTUALLY see results
Y'all are RIGHT, we are NOT our ancestors. They ACTUALLY got ish DONE.
Here's to complaining with ZERO REAL ACTION.
PROTESTING ain't action that effects ISH.
ALL PPL CARE ABOUT OS MONEY AND WE SPEND IT more freely than any other race..... Yet our dollar is the LEAST respected....
Smh.... As much as I love US, US today ain't ISH. I wish my ancestors were here....cause then maybe just maybe we'd be better forward.
KEITH LEE had to tell y'all...that's just sad.
so because it’s a black owned business he can’t critique them?… cmon yall
Your Cadence is so crisp it’s like listening to a cold glass of water. It’s like NPR when I was a kid. I wish my voice was as pleasant
Fr
😂
She also sounds like one of the current NPR hosts
Kinda cute too...
I often feel the rudeness and disrespect I get from other black people acts a message that I am not better than them because I'm patronizing the place of business instead of working there. There's a level of insecurity underpinning the interaction.
Oh I never thought of that, 😮 but it definitely resonates!
Bingo
That part
This is absolutely it!!!!
Exactly
As a food service worker, serving someone your own race can be summed up as a "oh, it's you." type of feeling/attitude. Everyone should prioritize good service no matter who's being served, a little kindness goes a long way.
True, I had one shift at McDonald’s before I just left. I was a young 19 year old kid (with no life experience period), white people, specifically people my parents age, so people now in their 50’s (Gen X), were the rudest people to me that whole shift.
A middle aged white dude yelled at me because I made his coffee wrong, I hadn’t even been taught how to do that yet.
So, yeah, your own race treats you the worst.
For no reason other than their own ignorance and entitlement.
I, legitimately, can’t stand Gen Xers now.
A lot of them are rude inconsiderate jackasses.
Particularly the white ones.
It’s not all of them, just the rude ones I have the displeasure of interacting with.
Only we do this to each other. Ridiculous.
That's exactly what it feels like.
Or maybe Black servers also see the issue with certain behaviour types
why is america like this
I am a black business owner and not in the restaurant industry. This mistreatment of black people in black owned businesses filters over to other sectors. Black people rarely if ever order from me, and I know it’s an extreme level of distrust and bad expectations. I am accessories and clothing retail for women gamers and geeks and anime nerds. White people who know I’m black order from me regularly, but after Black Panther, I witnessed with my own eyes people complaining there were no retail outlets selling BP merch. I had gorgeous handbags, wallets and clothing licensed from Marvel and shared in a black group, one of the ones complaining specifically. Not. One. Person. Ordered. They immediately stopped talking about it for a while but no orders. And I give excellent service, above and beyond every time.
We as black folk have a distrust of other black people and assume the worst, even when it’s subconscious, I just don’t get it. Even amongst friends, I’ve had none of my black friends order from me, meanwhile white friends have been repeat customers. It’s so disheartening. Don’t know what I can do to change that.
It'll only change if the majority of the black community changes. In the same way these black businesses treat their customers badly (due to experiencing waaaaaay too many bad customers), black customers treat black businesses badly because they've had too many bad experiences. You only fix it, BY FIXING IT.
@@urgandma Agree and disagree. White-owned businesses don't treat white customers bad because they've had bad white customers. We have to stop attaching black to customers. Bad customers are just bad customers. But I agree, the community is where we'll need to start. What I mean by not knowing what to do to fix it is, I personally do all I can to give a great experience. Doesn't change anything for me though. But I love my customers so I will continue to give that great experience. And hope one day it'll start a ripple.
@@corimyers4985and that’s where the lack of intersectional context comes into play. This isn’t the forum for the hippies and delusional to pop in with “we all bleed the same/I don’t see color” logic. Black customers and white customers are not equidistant from all aspects of going out to eat, statistically and socially from a service/food business standpoint; nor are black-owned businesses’ and non-black owned businesses’ experiences. This isn’t a black and white issue, in both senses.
What’s your business website? I’ll love to order from you❤
@@Annabellethedoll666 Looks like I cannot post here sorry! No disrespect intended toward channel host.
i am not black but growing up in a pretty diverse area in the US, my mom asked me a question after she went volunteering for the school.
“Do you ever notice that a lot of the black teachers are really hard on the black students?” and as a matter of fact, i had. I feel like a lot of the problems spoken about in this video can apply somewhat to even the education system.
i recall having a teacher when i was 13 who appeared to me like an angel at the time. she immediately saw i was a very anxious child, and she helped me so much in developing my self esteem within the classroom and out. she had a strict, no-nonsense, tough-love approach, but I loved that about her. a lot of my black classmates did NOT feel that way, and felt she was too extreme. looking back, i do remember she would FREQUENTLY interrupt students while they were talking to correct their english. Filler words like like, uhm, etc. She did that to everyone. But with the kids who used AAVE, she’d get pretty brutal.
I'm not black, but I grew up in the south where black culture is like the root of everything else, and yet still I saw stuff like this. One of the few black kids in my school was one of the most RACIST sounding people I've ever met. He would say awful stuff to other black students, and especially the girls. It was such a weird spot, because we didn't have very many black students, so if anyone called him out it would look... bad. But yet he was called girls ghetto and nappy headed for just having the fucking hair god gave them!!! and that's sick!! Ugh, well he got his karma because those mean redneck boys still didn't like him, and because of his actions none of the black kids wanted shit to do with him either. It made me sad, because I could tell he thought he was "helping his people by holding them to a higher standard" but what he was actually doing is just spreading his internalized racism. I see it to with women, they don't even mean to but they'll spread internalized misogyny. :( it's a really tough spot
I am biracial with thick and curly hair. I have had a few black stylists over the years, and they always leave me loving my hair, but it’s the experience in the chair. “Be quiet, it doesn’t hurt.” “You aren’t that tender headed.” And so much more. They will yank the hell out of my hair and take chunks out and I am just told to “suck it up.”
I ended up stopping getting my hair done for a while til I found a stylist that doesn’t yank and pull, or jerk my head around.
Yeah. Some thinnk ur a babydoll to where she can make the braids as tight as humanly possible
one thing about most of these 'stylists' is THEY'RE MOST LIKELY NOT LICENSED.
My brother has thick curly hair while I had thick straight hair. Our mom had the same hair as my brother. She NEVER said that bs to me if she was a little too rough with me.
One of her sisters did my hair and oh god I was in tears. It was so damn painful. She told me to stop crying. “You’re not tender head.” I never seen my mom turn on her sister so fast in my life.
Now my hair is just really short lol. I’m glade you were able to find someone that treated you with basic respect
@@n1rvana_I had hair extensions once and it made me realise how white I am. This LOVELY Senegalese lady never tugged my hair, was so nice with it. But black girls must have scalps of STEEL because this hair was braided in so tight I actually had a headache for TWO days. She had offered a really good deal to tighten them back up, but I was like... bless you... but please take them out of me.
I would never survive, my head is so tender I get sore just thinking about it.
@@max_robinson__sad part is, licensure doesnt really cover black haircare
My mother (who is black) and her white friends went out to eat at a sushi place. The waiter came with a plate of cooked shrimp that he was going to place on top of their meal with some sort of sauce. She told me that while her friends had more than 5 shrimps on their plates, the waiter only put one on her plates and then left. Her friends had to take some off their plates to give to her even though they shouldn’t have to do that in the first place. She said no one left a tip and the waiter had the nerve to look offended and confused when they handed him the exact amount to pay for the meal and nothing else. It’s also worse when they treat you badly and then when you don’t give them tip, they go “See? Black customers never leave tips!”
Excellent point!!! They never admit that their poor customer service is what led to a poor/non-existent tip.
From my experience, the stereotype is kind of true. It doesn’t excuse the right to give someone shitty service though unless someone is being an ahole. I have some black friends that tip more than normal because they don’t want the server to be judged. The whole situation sucks.
@@EJD339when I was waiting tables- black customers would tip 15-20% on card or leave a few dollars if they had cash. My white tables would tip maybe 2 dollars on card and if I was very lucky a dollar in cash
All on average
At what point is it obvious enough to actually say something? That's crazy
Petition to just stop them before you pay and say "Do you know why we aren't going to tip you?" and then tell them firmly that you would love to give them a big chunk of money if they had considered for five seconds to not treat someone as a second class citizen because of the color of their skin.
Then hand them the money, tell them to have a nice day with a big ol' smile and walk out.
I’ve been saying this for soooooo long, and whenever I do, I’m called antiBlack. It’s time for black woman to demand more from these hairstylists and black people to demand better quality in our communities.
I agree with you 1000 percent! I went natural 10 years ago to avoid the foolishness I’ve endured at black-owned salons over the years. Recently I bit the bullet and found a salon because I needed a good cut. And this new stylist did a wonderful job - she wasn’t even very expensive. But I was there for 5+ hours (while she juggled working on me and 3 other clients) and the place was not clean. This is considered normal. Why?
facts
Right? We been knew. No one listened the entire time we pointed this out. Be kind to your fellow people. Especially if we're trying to appreciate your business and become repeat customers. I do my own type 4 hair now because I was so tired of being degraded and upcharged in the salon growing up and into my 20s!
not the hairstylist lol them rules be so crazy lol
When the female African immigrants start to move to these cities and open up hair businesses, they'll shape up
I also believe that Black businesses treat Black customers the way they've always been treated... it's truly internalized!
Yes! It reminds me of those who argue to continue hazing in university fraternities and the reason they often state is, I got hazed and it 'put hair on my chest' or built character. In reality, it creates an eye for an eye makes the whole world blind scenario.
not a racial thing but i see that a ton in construction. You get these laborers and apprentices that get treated like shit from their foreman or the journeyman teaching them and when they rise through the ranks they decide to treat those under them like crap and if you call them out on it a lot use excuses of "thats the only way they'll learn" or "that's just how things work" or most truthfully "that's how i got treated". I'm lucky, my boss got treated like shit for a good chunk of his career until he started his own business so he makes a conscious effort to not be a jerk but tons of people think it's only fair they treat others like shit if they were treated bad.
Hard agree
Sis has never been to a restaurant run by whites
@arthas640 it's crazy how people will beat each other down instead of building each other up. They let themselves become divided over the common enemy when they should be working together
It is not inherently anti-black to discuss (certain) black-owned businesses having a trend of treating non-black customers better than black customers, or using their blackness as a shield against fair critiques.
Oh goodness no, calling out poor business practices to an entire group of your customer base or fostering an environment in which your employees are unhappy, upset, angry, and feeling dejected to the point they have bad days at work *should* be talked about, it would be the opposite of okay if we all just turned our heads in the other direction as fellow humans and allowed black customers to be treated so poorly, even if the people who are treating them poorly are also black. Treating an entire portion of the people who buy from you or people in general poorly or with genuine racism is not okay and hopefully having this discussion openly helps businesses open their eyes some to the way their customers and employees are being treated
It works both ways tho. Blacks sometimes dress and behave in ways unbecoming, which might necessitate dress codes. This causes those who have to enforce the rules to get a chip on the shoulder and business and customer clash. As a black man I feel a lot of us glory hood life which against good business. The problem is the owners, employees and customers all still have a hood mentality and view other blacks as a problem to some degree.
@@kielanENmiles blacks? Lmao no actual black person refers to us as blacks. Nice job using one of most obvious sigifiers to out yourself as a larper.
@@datekaname2246lmfao this!! Who tf has said “the Blacks” but colonizers 😂😂😂
@@datekaname2246 this. Spotted the colonizer ☕️
I worked at Popeyes as a teenager. It was my first job. I was so bubbly. A customer told me it was refreshing to see somebody work in a Popeyes so happy to serve.
I left Popeyes 6 months later and went to college. Everyone was sooo negative there.
You only worked there for 6mos as a teenager. Why would adults who are earning a poverty wage be happy and bubbly?
@@jinx526because as an adult, you should make the teenagers around you comfortable. As a PERSON you should make any of your coworkers feel comfortable. Just because someones an adult and is working there doesn’t mean they can act like an asshole and take their anger out on their coworkers. Thats shitty asf, you shouldn’t have to gain kindness from someone, it should be given. And the commenter wasnt saying the others needed to be bubbly, its just that the environment sucked
@@jinx526no reason to hate on the youngins. Especially if they did nothing wrong.
@@jinx526Because the problem lies with the higher ups, not the customer. Don’t treat other wage slaves like crap just because your life is crap. It’s that simple.
@jinx526 You can live life sad and miserable or you can live life happy and bubbly. One will get you a lot farther than the other. Negativity benefits you in no way.
The great video aside I just want to say you have one of the smoothest and most listenable voices of any creator I've ever watched.
Hear, hear. Podcast-level voice, and the mic is also really solid
For sure he voice is so beautiful
I agree Evan! I also love listening to your voice!
YES she does. She should really audition for Siri.
Her voice and the way she carries herself are phenomenal. So enjoyable to listen to.😊
Detroit is 77% Black and Keith didn't have anywhere near the same issues when he was here. I think that's worth looking into too.
Edit: Please don't take this comment out of context 😊
Well yeah it has nothing to do with owners being black people. Its the club and exclusivity culture within those communities in Atlanta that are the problem.
@@Tofuey this comment was made specifically in regards to a comment made in the video about the demographics of Atlanta
I don't care who owns a business. I just want good food.
And if the foods not good, you are not immune to criticism no matter what color you are.
girl this isnt your struggle
@dr.mshrodman2751 yeah it is because I want everyone to enjoy food anywhere she can talk bout it....and I'm black by the way
As a black woman who has dealt with the "Popeyes effect" I always make sure to treat my fellow black folks extra kind when I work.
That’s not how they act tho. Most of the time, just keeping it real
It's fine to give people in the service industry some grace, but there's a limit.
Do you want a medal?
Treat everyone equally
What's the Popeye's effect?
This reminds me of how I (Mexican and American person) was treated at a “nice” resort in Puerto Vallarta. Literally the worst place I’ve been treated for being Mexican was in a resort in Mexico!!! Where I saw white people being treated really well (but really anyone speaking English)
lol English speaking Indians are even worse. They’ll push locals out of areas if they deem them to be “embarrassing” but insult North Americans (CAN and US) to act like they don’t have a colonized mentality while worshipping Europeans (especially British and French who are the ones that actually colonized us 🤦🏽♀️) Even if you do speak english,there was a restaurant turning people away for wearing traditional sarees instead of “smart dress” (the hostess was wearing freaking jeans)
Haha. We say the same thing when we visit in Jamaica
Same thing to arubans in aruba 😒
@@Shay416 ugh that sucks, and what really pissed me off is that in Cancun we get treated like everyone else so it must have been a regional thing. Is that the same for you?
You should have turned up the American side of you. People in developing countries treat Americans better because they think we all have money 😅
I was once told I wasn’t allowed to sit until my friend arrived, in an empty cafe. I said I’d order something whilst I waited but still no! Needless to say that place is no longer in business. People always remember how you made them feel.
Yes! Great Maya Angelou reference, she was an effulgent light in the world. 🕯️
I remember a regular customer of mine called my personal cell to tell me my employee was sitting when he came in ... Uhh I'm sorry was he the president? This is a two sided situation. A lot of customers are helpless & behave like the employees should be carrying them around the store once they walk through the doors. (Smoke shop)
How did they know you even had a friend coming? You said it was empty, and especially just being a cafe I would be surprised if they did reservations…
I got fired from a black owned healthcare facility because I asked what I needed to be doing on a daily basis. I was working with them for like 2 months making coffee in the morning taking out the trash and cleaning up while helping students (it was a crn school) while also being a student myself. I said something like im feeling like putting my two weeks notice in if I can’t figure out what im supposed to be doing and she just told me to quit right then. I wasn’t trying to quit at all, I just wanted some solidity. She started making fun of me for not keeping up with the homework and not knowing everything she knew and I still sat around to finish up the day. I love this lady, she’s one of my moms oldest friends and she did take a fall to the head that changed her emotionally so I really wanted to help but she just pushed and pushed and pushed.
We have to hold our black businesses at the same standard as any other business. We deserve so much better for ourselves.
This!! You hit the nail on the head.
Bro.....stop harrasing underpaid service workers....
@@akirathedog777 Exactly, we shouldn’t do that either
Not only hold them accountable as you would other businesses. But don't except a discount simply because their black owned. If black consumers don't except a 'hookup' from a big business don't except it from a small or black business.
@akirathedog777 It's not harassment to expect common fucking decency. You can be pissed that you're being paid nothing at a dead end job with no hope of a raise, bonus, or promotion. But keep it to your fucking self.
As a white person I went out to eat once with 3 black and brown friends to a black owned BBQ restaurant. It was the most awkward meal experience I've ever had, my friends were treated terribly by the black waitress, both verbally and with her attitude, but I was given the VIP treatment. It felt so awkward, I just wanted to slide under the table and hide, and the ride back to my friend's place wasn't any less awkward. Crazy part was that she expected me to leave a big tip since she was so nice to me (not a chance!).
This was in Idaho, not the south btw. 20 years later me and the friend I'm still close with still make jokes about that food run, but I didn't think that this situation was one that occurs semi-regularly. I was going to say regularly, but that didn't feel quite right since my sample size is 1 black-owned restaurant visit with 1 group of friends (not a lot of black people up in Idaho then, let alone black owned restaurants).
Yeah, the waitress wanted your money...! She didn't think the POCs would have any. A great example of internalized racism. Thanks for your comment.
Oop its not often I see someone else from Idaho
It’s definitely not a black person thing. My girlfriend is Chinese and the way Chinese food staff treat other Chinese people is wild sometimes. They will argue about food quality argue about tips and just generally be rude. Not sure why it happens.
@@ES1976-3 Oh my god, yeah, now that you mention it, you're right. The local Chinese restaurant's lady manager is way more polite to me than she is to my Chinese friend. I mean, it's nice that she feels like she can be more casual/less stiff with my friend, but it's also pretty clear my friend would much prefer she stick to stiff and not make off-color jokes about their weight (I am literally SO much fatter and standing RIGHT there).
Heyo, also from Idaho, that's fascinating. The town where I'm in has a very large migrant community of Mexicans and they all support each other so much, to the point that many of my friends say "we all know each other" (we're not a big town but this is certainly a feat). I wonder what the difference is there, when my Mexican/Hispanic friends patronize any Mexican/Hispanic owned business here, they are given a red carpet treatment vs. your experience with this Black owned BBQ joint.
Filipino-American here and some of the worst customers I’ve ever had when I worked in service/hospitality came from other Filipinos-but they had no problem being nice and respectful when a white service provider was present. I was recently in The Philippines and there were some instances where it was the other way around where I was the customer (I also have a brown complexion and I feel that has some weight there), but the moment they hear an American accent from me, they turn up the maamsir all the way to 100 and go above and beyond.
Me and my mom are both Filipino, and we’ve experienced the complete opposite of this, though in hindsight, it might be because we live in Canada. Filipinos who work in supermarkets or restaurants are so nice to us, almost to a fault. We’ve even experienced what my mom likes to call the “Filipino discount”.
That's def true. I grew up here (Philippines) and one time, a guard said to us not to hail a cab in this certain area, so we apologized and was about to leave. But then! A white man came, and guess what, hailed a cab and the guard even helped him get in. Wow
Small correction, its hostility not hospitality! Hospitality means they're being nice to you which I don't think is what you meant 👍
@@lordlyka68 ngl i think they meant hospitality as in "the business of providing food, drink and accommodation for customers" not as in "friendliness"
@@skitt1706 oh I think you're right! I didn't know hospitality could be used like that, thank you!
I’m white but when I was in Atlanta 10 years ago it was no different than Keith’s experience. The customer service, the wait lines, and not taking orders was all the same. I’d always have to set aside 3-4 hours to go to a restaurant because the staff didn’t want to wait on anyone. They’d pretend they were closed, the kitchen was closed (even though we got there well within their hours of operation on a normal day), or got aggressive when we asked questions. I’m sure it’s worse for POC, but my experience was anything but positive 10 years ago in Atlanta.
After I moved, I couldn't find a stylist in time and just booked a salon nearest to me that said they could handle curly hair. I asked if I needed to wash AND blowout my hair before I got there or just wash it, and the receptionist was aghast and said, "we can do that for you, no worries. Just come as you are." I just sat for a moment... like, have I been gaslit into thinking all those rules were normal?
and they did good work too? man thats great!
????
@9Mountains9 this is a common problem in the black community, everyone thinks theyre above working a 9 to 5
It’s because in order to be a trained hair stylist, you need to have certification where all treatments or the most basic ones have been learned.. like washing hair. If whoever in power finds out that people are out here washing hair without the proper certification, they could definitely be sued and shut down. Hence why a lot of these instagram stylist make they’re customers do it prior to the appointment
@9Mountains9 tHEN DON'T GO TO A STYLIST IF YOU'RE PARTICULAR ABOUT YOUR HAIR. SIMPLE. WTF
I’m Mexican and one time me and my little brother went to Popeyes because he wanted chicken from there. We ordered through drive-thru and the window lady literally threw the food at us and slammed the window door 😭. We weren’t rude at all we ordered and it was so straight forward. Also I used to work at Popeyes and still work in food customer service so I would never be rude to an employee that works in customer service.
To be fair that is actually how you treat customers in the Popeye employee handbook 🤷🏽
@@DanOfThePeople95as a fellow Mexican that goes to Popeyes a good amount you aren't wrong they hate anyone that's there to order food💀
@@daniruiz420They do...acting like they're doing you a favor😂😂😂
That's why they keep getting beat up at Popeyes and other fast food restaurants... some nasty people work there
They hate doing the smallest things at Popeyes at all locations I’ve been to but one!!
I am Moroccan in the Netherlands, and nobody treats me worse than my own people when it comes to customer service. They think you can't accuse them of racism because they are Muslim too, but people can still be rude and indifferent. It's especially disturbing when you see them being friendly to native Dutch and then look at me like something stuck on their shoe. When I talk to people about it they relate. Even when I called customer service of the Lidl about it they said that they hear it often.
When a business attracts native Dutch people, they don't even want to bother with their own people. Just like misogyny by women I wish people would talk more about their self-hatred and how we make colonialism and exploitation so easy.
Woooow
The same thing could be said here in Morocco. As a moroccan, you are treated so poorly by your own ppl compared to white ppl/tourists. You can definitely feel the belittlement in other cities, but it's ESPECIALLY EVIDENT in bigger cities or cities that attracts tourists.
As a moroccan, the worst I've been treated in my own country was by my own ppl in Marrakech. So sad.
It’s all over Africa. Disgusting. That’s the same mentally that existed and made slave trade as successful as it was. If Africans held each other to a high standard they would not have been selling each other like chattel and even selling to foreigners. There’s truly nothing new under the son. This is a behavior that I keep saying needs to be studied.
So self-hatred is worldwide... makes sense.
@@hbmdn4970 Tell me about it! At least in Morocco they use the excuse of making more money from tourists but when everybody pays the same in the Netherlands and you are just working the cash register or stocking shelves in the supermarket?!
It's just self-hatred I have looked around most tourists are Moroccans and foreigners have learned to haggle better than I ever did.
I love how fluid your videos are. They just flow together. No noticeable transitions.
This is Lowkey true! I also feel like some black owned businesses treat me like I’m their best friend in the sense that they don’t care to give me customer service. Like having a regular family member that always comes over so it’s like make your own damn plate vibes lmao.
😂 This!
I always basically thought that this was the "special customer treatment " in itself
@@alliwishis_2that's them gas lighting u.
The real yt experience is sit back and relax
@@Speakup117 😭😭😭
@@Speakup117
I don't know I hear you but I really still super free and relax knowing that they still accept me as me when I walk into their zone and space as a new fresh face.. but make no mistake is there are a lot of places both black and white that you truly know that you messed up going into their space.. it's just like in the movie Life with Martin Lawrence and Eddie Murphy when they both walked into the restaurant scene
Trust me I get that quite a bit in some black owned stores and haircut shops
[ AND yeah I get it just like in California there are many places that have the right to refuse service to you I get that I understand that my and take on that is "Less is MORE " just like in the movie Life the ending of the restaurant scene ]
This video was so fascinating. I’m not Black, I’m a light-skinned Palestinian-but I’ve had such similar experiences here in canada. There are certain Arab-owned restaurants in my area that I avoid because the employees are just SO RUDE to other Arabs, but are very friendly to white people. I thought I was crazy because none of my Arab friends ever mentioned having the same experiences. But it’s validating to see other people relating to that, even if it’s within a different demographic than mine.
My sisters and I always blamed it on the whole “familiarity” idea too. Arab employees at restaurants will act like they know you (another Arab) and drop the professionalism, going to the rude side of familiarity instead of the friendly side. It’s so frustrating sometimes!! Like do you think I don’t see you chatting happily with that white person in line after me, when you were just scowling at me while I ordered my food 2 seconds ago??
It's nice to see another Palestinian on here. The Arab thing is sooo true tho, coming in with insane amounts of attitude for no other reason than were the same ethnic group. They have a business to run and theyre nothing it
As a fellow BIPOC, I find it absurd to normalize rudeness (no basic respect) towards your own people. Just because we happen to be of the same race/ethnicity doesn’t always mean we know each other right away. Doing so in a public environment gives the impression that you hate your own kind (intentionally or not).
i hope your family is doing well. 🙏
#FreePalestine!!! ❤
I'm Caribbean. I went to the Caribbean (fast casual cafeteria style) restaurant in Georgia and watched the worker individually pick out the largest, softest pieces of oxtail (beef) for a white customer. We were next in line, ordered the same thing (coincidentally), and the same worker tried to serve us nothing but beans and gravy -____-
Love video, I appreciate the fact that you pointed out that Black folks are not immune to anti-Blackness. Especially in the Black business sector, many of us need to reckoned with the fact that we buy into the racial hierarchy. IMO, this is why people had such a
visceral reaction to Keith Lee’s critiques even though I found them to be very gentle and light handed. Some people felt attacked because people in their own community were critiquing their work. This is why we also need to do anti-Blackness work to become better community members.
I'm not a black-skinned person from the United States, but it strikes me whenever I watch these types of videos that people born in this part of the world are marred by problems and many of them come from the group itself.
I was shocked to learn the oreo thing. Like it feels like some individuals are envious of others' success and want to gatekeep who is a member of the group and who is not.
And then there is this.
That's why the political war right now in the United States makes 0 sense to me. People are complex. Some members of your own group will support and love you, some will try to keep you in the same toxic headspace, I guess.
I was HOLLERING at the some of the responses these restaurant owners were putting out in response to KL. Literal 💀 threats. Lol, I swear BP are a dysfunctional, illogical group.
@@cristyluv1205 yeah, the 💀 threats were definitely unnecessary and unwarranted. KL and his family didn’t deserve that. There was literally no justification for the online bullying and harassment they faced.
The real problem is acting like black people are some team or tribe
Stop referring to black people as “us”, “we”, “our community” “our people” etc stop that goofy shit
So true, my family went to a black owned place in LA and were excited to support. We made a reservation and everyone except one person showed up early. No big deal right? Wrong, we stand around outside for a while then right at the time of our reservation we try to walk in and they wouldn’t let any of us come inside or sit down until my brother arrived, even when we offered to order for him if he still wasn’t here before the waitress took orders, though he ended up being less than 10 min late. And the restaurant was so loud I couldn’t even hear the people sitting next to me, and the music was full of all types of cussing and slurs despite it being 3 pm on a Sunday
Trashy
Ive always had negative experiences getting my hair braided. My hair was always "too short" or they would braid so tight that my roots would get damaged or I am "too tender headed". As a teen I just left my hair alone and now that I am older and I have learned natural ways to take care of my hair. I just set it in twists and leave it alone.
Wow, my experience exactly.
I had this experience too, not to mention I feel like I pay 100-200 to get bullied for my natural hair coming in. I've been trying so many hair salons, and I just no longer know what to do. I'm don't want to deal with the rudeness, or cruelty but I also was never taught how to do my hair because I had it straighten since I was young cause my family saw black hair as nappy(?) Idk... I feel so lost.
Maybe it’s these new age “stylists”. I’m so glad my days of going to the salon are now capped at only about 4 times a year.
For awhile I went to white salons and honestly it was a refreshing experience. They had an appointment system that was flawless, always on time, never had anything rude to say, oh and they weren't scissor happy to cut your hair too short. Maybe some of us needs to stop going to these black salons.
I’m a black business owner and naturally, the majority of my clients are also black. One thing I pride myself on is giving ALL of my clients the absolute BEST experience possible. I love it when my clients feel respected and honored. Unfortunately, not all businesses operate this way and it’s so sad. That’s why I only give my money to business owners who honor their clients/customers the same way that I honor mine. My hair stylist is on time, organized (she actually has systems in place) and professional. My workout trainers are the same. The same goes for for nail care and anything else. No smile, No professional attitude, No money from my pocket. Periodt.
Hi I’m a white lady but I feel like a Black person should write some standards for how Black business owners should treat their clients, and then keep a list of all the businesses that vow to abide by those standards, so within the community there’s a stamp of approval, kinda. So everyone who is sick of people playing around knows places where they can go and get good service!
@@rachaelrand It’s not my place to set “standards” for others. But word of mouth has worked for centuries. Why people these days don’t use it boggles my mind,
And I'd be willing to bet that it goes both ways, they see the way you treat them and they act in kind.
I’m Black. I’m a therapist. I’m the same. I’ll pay more for better service and customer service or I won’t engage at all.
I am a white woman who works in a nail salon owned and run by people of color in NYC. Its very diverse and so is our clientele. Im a apprentice, so much of my day is taken up greeting clients, taking their coats, getting drinks, getting them prepped for services and every so often I do notice this look of surprise when I help a client with their coat and it is always from black women and men. I do my best to pretend I don't notice their reaction and go about business as usual, but at 1st it kinda broke my heart when I realized they were a tiny bit shocked that a white woman was was so happy to serve them the way we do for everyone. I could be reading the situation wrong, but after watching this, I am beginning to think they were bracing for poor service in general and were maybe shocked on multiple levels lol!
They were shocked you were not the owner, but rather be visible serving people. The way you are starting is a good experience. Observe and don't absorb. Keep the good qualities about you pure and the real you will naturally shine.
I live in nyc and as a black girl Ive yet to see a nail salon owned by black women. It's usually Asian or Dominican. Please name the salon so I can stop by!
Aw man well at least you’re there to show people what kind of service they deserve ❤
@starrynyte158 @danni1013 I hope she eventually tells you
@@danni1013she didn’t say it was Black owned she said it’s owned by “people of color”
Thank you for making that very detailed disclaimer stating along the lines that: these stories are not representative of ALL black wonwd businesses, thats its not free pass to be racist, and that internet anecdotes thrive on negativity.
I think its so important to make those distinctions while also acknowledging “hey yeah, there is a trend with certain businesses and experiences” thank you so much for being so even tempered and mature!! ❤
Someone give this girl a massive grant so she can do the needed social studies! So interesting! As a comm major I appreciate your channel!
You do it.
@@jairesemccoy9779 That’s another problem with ignorant people…they don’t read and cannot comprehend. While a grant is a gift that does not have to be paid back, it sometimes requires a qualified grant writer to complete and sometimes a non-profit or targeted recipient to qualify. Now if she would have said “Somebody start a GoFundMe” THEN your response would have been applicable. See how that works? Reading and comprehension are friends.
LOL yes then if the study doesn’t give the “desired result”, refute it and call it racist propaganda, like black-on-black murder rates.
@@jairesemccoy9779you a hater
@@finneserrr Never said that she didn't deserve one, just said that the person commenting should make themselves the "someone" rather than just saying that someone should do it. You're quick to jump to conclusions.
This was a great video. Surprised you didn't mention Caribbean restaraunt. There are so many memes that are like "if the cashier doesn't seem irritated you are there then I don't want it."
😂😂😂😂😂😂This!
Yeah. It’s like damn they are so impatient and treating us like shit and we genuinely want to be there to support them and eat their food. We are putting up with their rudeness because we love what they offer. If we are that loyal we should be treated better
When they say "we don't have it" to the first 6 things you ask for the foods boutta be insane
They are arrogant and dismissive. I don’t f-a c x with Black proprietors any more
@@HoneyAmiel I will never support ppl like this
14:38 "However, I think that same familiarity can blur boundaries when it comes to professionalism." you dropped a gem
I am a black bartender that has been in the business for over 20 years. I have worked in multiple restaurants. I have dined in hundreds of restaurants, and it is unfortunate that I have to agree with many both in the comments and in the video. The service I received from black-owned restaurants as well as black servers and bartenders that work in the restaurant business has more often than not been abysmal. The attitude of entitlement and rudeness. They act as though they're doing you a favor, rather than the other way around. Just because we share the same skin color does not mean I have to patronize your business and put up with the bad attitude and service that I am presented with. I will happily take my business somewhere else.
I’m tired of discussion of problems within the blk community being labeled as anti-blk. I worked customer service for 6 yrs and some of the rudest, most condescending,entitled customers have been blk. It was like they got off on being rude. I have also received atrocious customer service from service workers who are Blk. We need do better as a community.
but we are saying it goes both ways and explaining why the onus is on the service provider if you ain't being abused.
@14clorinda I completely agree. I think the ones who are calling a conversation about conduct “Anti-Black”, are most likely the same people executing poor behavior and acting up. The conversations we’re having is holding people accountable, and if you’re offended by accountability, then you’re probably the problem.
I feel like blk ppl r so used to hearing about themselves in a victim narrative that when anything other than praise and celebration is brought up (understandably to try and combat how poorly blk ppl r sometimes treated in this country), they become defensive and feel we r beyond reproach. Like 2 things can be true at once.
This idea that race is a factor in who can criticize or who can be criticized needs to stop
If youre on bullshit skin color doesnt matter the bullshit needs to be pointed out and Keith doing that
But that is anti black...boths that it happens, it's anti blackness.
I bet you most of those rude customers are only that way to black servers most of the time. Anyway, a lot of that goes into poor home training for a lot of black people too. Unfortunately, not all of us have a family support system that raises us with the concept of professional behavior.
I'm black owned bridal business. I currently have a 5 stars on Yelp. I always uphold professionalism to my best ability. I truly have a diverse set of customers. I equally serve about the same amount of blacks, whites, latinos, and Asians. Been in business 10 years, and my black customers are the only who give issues(not all black customers). Because I'm professional, I don't get an attitude back with them and I usually suck it up until transaction is done. My black customers are usually late. Being late can be an issue in an appointment based business. Owning a bridal business, I can't have food and drinks inside my shop, but only my black customers think its appropriate to show up with a box of chicken or greasy bag of McDonald's and they bring their unruly children to run wild. I hate the idea of giving a long list rules, I keep my rules simple.Usually businesses have all these rules due to horrible past experiences. Its a two way street: Black businesses HAVE to do better in their customer service and Black customers need to work on their behavior as well.
How was Keith Lee rude? This is called gaslighting what you're doing here.
Shes saying, respect needs to be given on both ends, how is that gaslighting?
😹…. ✋🏽… wait. Not boxes of chicken AND children?! Please tell me you’re joking. But then again 🤔….. never mind
@@KtotheGI think you should look up the meanings of words before you try to use them in a sentence.
@@cristyluv1205 I think you should accept the great point that I made and bow down to your majesty.
I’m so glad these restaurants are finally being held accountable. I’m tired of them getting away with terrible customer service and sometimes even bad food. It’s crazy how they resorted to threatening Keith Lee instead of holding themselves accountable and working on treating their customers right. Praying for Keith and his family. 🙏🏿
That’s what BP do. I’ve never heard of a James Beard level critic being threatened. It’s the most illogical 💩 I’ve ever heard.
At the kind of restaurants it seems like Keith Lee is going to, restaurant workers' work consists of serving other people emotionally and physically who usually have more resources or are higher up in societal hierarchies than they are. The kind of work restaurant workers do takes a toll and is often underpaid- in Georgia, tipped staff can be paid a wage of as little as 2.13 /hour and only need to receive compensation (the rest coming from tips or the employer if tips don't cover it) of up to the antiquated federal minimum wage of 7.25/hour. On top of this, when customers are dissatisfied, the management can often take it out on the staff who are already working as hard as they can while still keeping their head above water. From my perspective, it seems like better service would come from not pressuring the restaurant but from pressuring the government to raise the minimum wage or have more affordable housing or stuff that comes from a perspective of helping people out and as opposed to a more punitive perspective. Just in general, this whole thing of employees owe customers feels reversed to me
Customers hold the power. Do not support a business that mistreats its customers! People need to raise there standards.
@@zachklieman2141 american tipping culture be like
@@zachklieman2141 so you can be as pissy as you want because "muh tragic backstory"?
In terms of popeyes I am a white male, I walked in and the cashier taking the order was a black man, when I walked in he was serving another black male and was rude and loud and trying to seem like he was trying to get the black male costumer out of the restaurant, when the cashier, a black male, served me, a white male, he was calm, nice, and wasn't rushing me. From what I've experienced the black employees are much worse to black customers than they are to me, that could be my location but I wanted to share it. I think it's rude and messed up, I apologized to the black male customer and even offered to pay his meal because he shouldn't have had to deal with that, he refused and said he's "used to that sort of treatment" that is horrible, no one should have to be "used" to that type of service. Everyone should be able to receive a nice service. We need things to change to be good for everyone.
And there are some who look like you who would watch that and be thrilled to have front row tickets. It solidifies in their mind they're right to treat brown people that way because others do and it's sad because all of it is white supremacy. They act like that to brown people because antiblackness is rooted in almost everything thing. There's shame in being black, shaming the black patrons for also being black in order to appease and contribute to white supremacy and keep the cycle going. It's a mind fuck
I’m white and I’ve worked in the restaurant industry for over 7 years - obviously I know that this situation doesn’t involve me for the most part but when you talked about “black people tend to tip less” it just made me want to share my 2 cents.
I remember when I first started serving, I was told by multiple coworkers of all races that black people don’t tip. I remember when black people would get sat in some of their sections they would moan and groan about not wanting to serve them, then when they’d get tipped poorly they’d use that as “proof” that they were right to not want to serve them.
I don’t mean for this to come off like “white savior” behavior or anything like that, but I remember immediately clocking that as super weird behavior. I remember in the beginning of my serving career after having those interactions with my coworkers, if black people would be seated in my section, I would actively remember how off-putting I found my coworkers attitudes toward them. No matter the race/ethnicity of the people sitting in my section, I treat everyone the same, and I do my very best work every time because I WANT A GOOD TIP. If you go into a situation expecting not to get tipped, you’re not going to give good service and in my opinion, if you don’t give good service, the bad tip is justified!!! I never want to give any of my customers a reason to justify giving me a bad tip, so I give every single person the exact same service that I would give anyone else. I’ve gotten bad tips and even $0 tips from every. Single. Race. If I treated every race poorly based on if someone else from that same race had tipped me badly before, I would give EVERYONE bad service.
Bottom line is don’t go into the service industry if you have any sort of prejudice toward any group of people because you’re only gonna make yourself look like a racist moron.
You're probably the only one who hasn't been tipped less. Most of that "prejudice" is form experience not ignorance.
@ronmastrio2798 no it is intentional bigotry from your own ideas enabling a cause and effect
@@ronmastrio2798 Do keep in mind that "tipping" is executed in a very weird way in America. Instead of tipping acting as a supplemental reward for those going above and beyond, it's mostly used as a coercive tool to make workers desperately behave themselves for a *chance* to make a living wage within a shift. Worst case scenario, the tips don't actually go to those you see providing service.
By not tipping as a customer, you might get the ire of the underpaid/overworked worker. Even if you believe that they shouldn't be paid so little that they have to rely on tips, and refuse to engage in tipping culture while also maintaining a basic level of kindness and respect for the workers, you could be interpreted as an entitled customer who thinks good service is not to be compensated for.
By not being tipped as a worker, you have a reason to dislike a customer, despite the fact that they're not the major contributor as to why you are being underpaid to the point where you must depend on receiving tips to even possibly get fair compensation for your (likely excessive) labor. The people more at fault are probably those who determine your paycheck, and the people above them in the corporate ladder who take bigger shares of the company's profits (seemingly ignoring/ensuring that the many of the people who provide most of the revenue are being exploited).
As a result, customers and workers develop growing hate for each other, service gets worse out of both justified anger and misguided spite, and the ever worsening reviews makes it very hard for any person to believe the service being provided is worth tipping for.
Workers are then punished for their anger by management and told to suck it up and "be nice" if they want to be tipped, which is only going to make them more frustrated. Customers then receive and reciprocate the frustrated, entitled attitudes, and may even go out of their way to vandalize or harm those providing service that isn't up to their (likely unrealistic) expectations.
@@cubesolver2564I agree. Tipping culture in America is so toxic and everyone still abides by them. No one should be forced to give a tip.
@ronmastrio2798 Please read comments prior to responding. OP said they've gotten bad tips from people of all races.
We black people need to do better for ourselves and stop keeping these trends going. But it's gonna take the whole community being onboard and not just a fraction of us.
😂😂😂😂
Goood luck, you've had HUNDREDS OF YEARS
Keep blaming white people, that’s been going so well for you all these years.
@@markp4967as well as everyone else and from the looks of the political side of the country. We all still fighting. 🫵no matter the color you’re disposable to the deep state.
@@markp4967hundreds of years since what, Mark? Remind me when Jim Crow ended? Remind me when affirmative action began? And how about the prison-industrial complex, segregation within city planning (schools, resources, etc). Aren't those things STILL a problem?
If you respond, do your best to engage with intellectual discourse in mind. I really, really think you can do it.
@markp4967 u are Madd 😂😂 u all up in every comment section studying us being prejudice commenting go away why are u in n
Black spaces 😂😂obsessed stay mad hope u get ur karma bch
I'm a white resident of Atlanta, and watching this video honestly made me flash back to when I got lunch today. I was getting a sandwich at Publix, and when the customers ahead of me were ordering they came off as somewhat rude/demanding, and the workers behind the counter were really giving the bare minimum and mostly were mumbling conversations to each other instead of interacting with the customers. Then when I got up to order it was totally different - we were both smiling, all "sir/maam please and thank you," cracking jokes with each other. I just chalked it up to a rude customer and didn't dwell on it, but this video brought it right back to the front of my mind. The sandwich line at Publix always seems really slow (to the point I rarely go even though the location is convenient), and is primarily black customers and black employees.
I don't really have anywhere to stand in this obviously, beyond believing black customerrs and employees deserve to be treated with respect and kindness, and I hope good will come of this idea.
That's the other half of this conversation: black customers can be just as nasty as black service employees. It's like an accelerating feedback loop of surlyness.
@@BiggieTrismegistusyes
Piedmont Publix?
@@BiggieTrismegistus people tend to be less rude in establishments that prioritize customer service- and it's the employees that cultivate that environment. everyone has their own things going, and some people are gonna come in being awful, but if a customer is being exceptionally rude, disrespectful, threatening, abusive, etc, then refuse service. when you're getting paid to do a job, there's no excuse to treat an entire race of people poorly because you've had bad experiences with people that just so happen to share a similar skin color. if a white person said/did the same thing there would be hell to pay. hold whatever beliefs you want- but don't let it impact how you behave in your job.
@@cangie6623 It's one thing to say that it's another thing entirely to see the same assholes every day.
Wow, your VOICE is AMAZING!!! You really, really, really need to be in radio!!! Your voice is PERFECT FOR IT!!!
🤨Here's the key: Just because youre good at something or you enjoy doing something DOES NOT mean you should go into business for it. Being a business owner is a skill in and of itself.
Exactly.
Yup turning a hobby into a job is a sure fire way to make you hate doing it if you can’t do customer service. But if you have great customer service you’ll do really well
If you have the business mindset and the intentions behind it is pure greed then its gonna do very well then crash out outta nowhere. This nasty streak these bosses be on is going out bad. Nobody gotta stay committed to anything or anyone without morality. That's standing on business.
Yup. I’m a dog trainer of five years. I’ve been asked over and over why don’t I start my own business and I’m like where do I start? For one then I’ll have to stop doing what I love and have to pay other people to do it. I don’t want to deal with marketing and customers and sales quotas and people getting mad and wanting discounts and everything else it entail’s. I’m just not a business minded person. I’m not doing this for the money anyway.
@@hoorayitsjackie6166 Same here. I make my own earrings and they're very beautiful. All people say to me once I tell them I make them is "BUSINESS, BUSINESS, BUSINESS" and I don't want to. My ADHD, free spirit, nor my introversion can be bothered by turning it into a business.
I worked in hospitality for the last 10 years consistently and, the amout of disrespect i was shown from black people towards me was astounding. I worked for a hotel chain in ATL and that location was the begining of the end of my journey in the Hotel sect. And The fact that i myself am a black woman, made this extremely unbearable and uncomfortable. I showed the same amout of respect to towards everyone, consistently for the 7 years i was there, (ive got the perfect consumer reviews and secret shoppers reports to back me up on that) and for some odd reason, black people were just the worst at reciprocating respect.
I even tried to go out of my way to justify *their tactless behaviour towards me.* But then it became, "wait, ive shown up to work when ive lost entire family members, and ive never faltered on my respect and integrity, these people just get to call me out of name, and call me everything but a child of God just because they feel like it?"
Sometimes the truth is, some Black people are purposefully difficult just because they want to be. No matter what side of the counter youre on.
Exactly! Nobody is talking about that other very obvious side of the coin because it’s easier to recall “bad service” than being responsible for a bad dining experience. Especially with the actual terrible service stories trending to back up the former. I’ve been in service industry for a decade now. Other black people, more than half of the time (I’m being generous), will ask me inappropriate questions, be passive aggressive, ignore any greeting or questions I have, invent new complaints, treat non-black coworkers more respectfully, etc. despite me showing them equal service I’ve given everyone else. And TIP HORRIBLY ON TOP OF IT, even after smiling in your face. I can’t recount how many times I’ve greeted other black people and after two sentences, no eye contact, and a turned up lip, I’ve thought “dang, *you* chose to come to *us*, and you’re already not happy? You’re about to eat, that’s a good thing, ain’t it? It’s not too late to just leave. Why come out, and if you do, why punish me with your presence? Just take the shit home.” It’s crazy.
That’s exactly what I said in something I just posted. The black customers were always so rude. I’m a black woman. And my personality is like a golden retriever. I’m kind to everyone. But the black customers seemed to be purposefully rude. They would complain out loud about regular protocols, complain about the food costs when the prices were literally listed, roll their eyes the entire time you were serving them. I would have to brace myself whenever a group of black customers would come in. It’s shouldn’t have to be that way.
@@Joy_Dabih right. A ton of black people don’t truly know bad service unless they have worked in service industry themselves, or unless it is actually horrible. “I didn’t like how they cooked my mashed potatoes” is not bad table service, nor is the fact that the restaurant didn’t sell what you asked for, nor are prices grounds for saying you got bad service. I’ve seen it all. It sucks. I’ve been on the other side too, at a local sit-down chicken and waffles spot in naptown, and it took my server ten minutes to even bring me my iced tea (she brought coffee); the kitchen also “lost” my ticket after I asked if our food was coming after patiently waiting for half an hour on a slow day. My server just giggled in a corner on her phone with some dude. We ended up just leaving with no food. That is bad service. Someone yelled at me for trying to order two sides they ran out of at a local black owned bbq spot, said “well if you just ask what we got then we can tell you” as if it’s not normal to order from the board, attitude and all; that is bad service. 😭
@@goeienacht Omg that’s terrible! Lol. We need to do better. This is just a theory, but I feel like some of this behavior stems from passed down trauma in black communities, ie the way parents speak to their children, the things some of us see/saw growing up, economic status leading to education gaps. Etc. it’s too much to type out, and I know I can’t put us all under one umbrella, but I feel like there tends to be an overall lack of self awareness and immaturity with a lot of this customers I encountered. It feels like there’s just this built in anger that gets projected onto other people. I didn’t grow up in a rough neighborhood by any means, but I’ve been around people that grew up in bad neighborhoods and had parents that cursed at them, or treated them like full blown adults when they were just children. Those are usually the people I notice carry an attitude everywhere they go. I’m always saying “more black people need to embrace therapy.” The greatest lesson I learned from therapy was that I get to choose how I perceive the world. And some people can only perceive and reflect the negative unfortunately.
@@Joy_Dabih it comes from the fact that mainstream black culture prioritizes and promotes antisocial behavior and teaches black kids to deflect all criticism - valid or not - with the defense of racism.
He is spot on about Atlanta BUT the customer service is NOT the root of the problem. If you’ve lived or spent a lot of time in Atlanta and you’ve seen how the people in Atlanta act like they have no home training, you’d feel sorry for the businesses as well. Bad customers with good income have the worst attitudes.
That’s the boujie part I promise you real people actual from Atlanta don’t care
@@Syriariasha I agree. It's mostly people who moved to Atl because they watched reality TV shows.
@@kwilson4125No..... THIS isn't about ANYBODY who's moved to Atlanta. THIS BEHAVIOR IS DIRECTLY FROM NATIVES. I INSTANTLY know when someone is not from Atlanta BCUZ there's a genuine smile, a great attitude and the vibe is completely different. I can spot an ATL native Easy..... Except for some younger ones who don't use the ATL drawl and slang, and sound kind of nerdy....... THOSE kids surprise the heck out of me...... It's a good surprise though ....🤔🙄
@@stephdee3811 There are nice natives and nice newcomers. It's probably behavior that specific people have no matter where they are from. Ever since the reality tv shows and IG, more people act like ballers no matter what their budget. They have enough money to go to more expensive restaurants and stores, but they never learned the etiquette. And a lot of people really spend more than they should. Most of us are not saving. I can understand why Ole Lady Gang can't do to-go orders at certain times. I could only imagine the double parking, the frustration, and worse.
I am a Black woman but the amount of times that Black women return their food after eating a lot of it and complaining that it doesn't taste like they make it at home.. I had to go out a lot with groups of colleagues and it happened so often. And people not adhering to the dress code and wanting to wear athletic gear every place and then crying racism. There are many restaurants that need to do better, but some people have taken "The customer is always right" to another level.
im asian and lived in atlanta my whole life. been treated like shit every popeyes i been to. also ive always felt too uncomfortable to say this, but the truth is at a lottt of restaurants in atl i get treated really poorly, and usually the way i experience it is by being ignored by staff. often just ordering food here i get looked at like "tf you want". and if i think for more than 5 seconds about it i get sighs, eye rolling, straight up walking away. since i was 14 or so i feel like im often treated as if im lesser or less manly or honestly just very openly disrespected cuz it feels like nobody thinks ill do anything about it, so they can. i hardly go out to eat in the city anymore cuz of this.
i got a lot of white and black friends, and ik a lot of ppl who treat me nice and all, but fr i feel like when white ppl are racist toward me, they patronize me, and when black ppl or younger male white ppl are racist toward me it's done in a way that feels like they see me as pathetic or not a real man or something. I can't even count all the small dick jokes i get from black ppl and young white men. idk if it's like this other places but atlanta really isnt great when it comes to this stuff.
I’m a black woman and I used to work at a chipotle. It was usually the black customers that were rude to me. It’s like they walked in READY to have an attitude. I was polite to everyone, but the black customers almost felt like they wanted to force an attitude out of me. I never understood it, but it made me not want to serve black customers in that setting. It’s such a shame because I know that like myself, not every black customer is going to behave that way, but I can see how black employees would start to build up an internalized racism towards black customers. That being said. I still don’t believe that’s a reason to treat your own community poorly as a whole. I just wanted to express the personal experience I had from the other side of the counter. ❤
Unfortunately I also relate to this, I'm a manager at Taco Bell. Ofc I live in a mainly black neighborhood but it's a little disappointing when some of my own kind is rude and harsh towards me when I try to say we can't do something or don't have something they want. Of course I know that not everyone is that and treat everyone with the same respect but its a little disheartening.
@@RigB0n3 Yes! Disheartening is the word I was looking for. You want to support your own community but sometimes feel like you’re not getting the support back.
Can you see how white people would as well?
Yeah, I’ve noticed this that for some reason Black people are the ones that are the ones that mumble most and sometimes it’s hard for me to hear what they’re ordering and they get mad when I ask if they could repeat themselves because I generally couldn’t understand what they were saying . I always say in a friendly manner, especially whenever I’m on the window I remember one of my friends zaliek had a horrible experience another black person because she got charged extra $.75 because she got an extra lemon or whatever and she was losing her shit and yelling at him for no reason it was insane to see a grown woman yelling at a teenager for having to pay $.75 for when she literally asked for extra lemon and we charge that .
I'm a Greek guy living in the Mediterranean sea, never been to Atlanta, not even USA. Good job on making this video so interesting with your editing and commentary.
Tell Poseidon I said hi
🇲🇰😏
4 years ago I went to get faux locs at a salon from a licensed stylist and after being told one price beforehand, she tried to force me to pay her double what was asked stating reasons for things that we had already previously discussed being in the price. I gave her exactly what we agreed upon, wished her well and left. Since then, I have been doing my hair with TH-cam tutorials and a prayer, and have gotten good enough to help my friends and family with their hair so as to not get scammed too. I hope we learn to do better for one another.
Hair is a real issue.
Learned ur lesson nice
“I have been doing my hair with TH-cam tutorials and prayer” I KNOW THATS RIGHT. I had the worst (and last) experience with a hair salon like 3-4 years ago. Never looked back.
I have a lot of respect for TH-camrs that address difficult conversations that don’t fit clearly into the “social justice” or “anti-wokeness” box, so they risk heavy shit from all sides
Yeah normal conversation is so refreshing
I just got my hair done by African braiders last weekend. I went to the hair shop and there she was waiting outside, asking if I wanted my hair braided. She knew exactly what kind of braids I wanted and went into the shop with me to make sure I bought the right kind of hair and the exact amount. She told me she had 25 years of experience braiding hair in Harlem 🤩The shop was clean and tidy, and the braids turned out great! Best of all she didn't complain that my hair was too long or too full or too kinky or too whatever! I've had my own share of bad experiences, but I couldn't put myself through the struggle of (trying to) secure an IG appointment again. There is a huge lack of professionalism. I'm never getting my hair done in somebody's house ever again. Last time I got a sew in by an African-American (which I am too lol) she was 30 min late to her own shop and when she got there she had an attitude with ME. Smh. I think there is a lack of self-esteem in the African-American community. We do not respect ourselves or think we are deserving of nice things :(
Bingo
My family is Mexican-Apache, but my younger brother is lighter-skinned and white-passing, and it’s astounding how I’m treated versus how he is, the difference in how we’re talked to. Definitely had the Popeyes experience.
One example I can think of with the gross disrespect based on not being white, is trying to place a reservation for a table at a place one of my family members really wanted to try and the unnecessarily ridiculous issues the woman gave me over the phone. I hung up on her after over half an hour on the phone (over twenty minutes of it was just being on hold) and called back, using my “white man voice”. She was so aggressively polite, actively engaging, offering to do whatever she could.
I had a table ready, under a white-sounding name, in under ten minutes.
When I came there an tried to ask for my table, they asked to see my ID and what the phone number was.
There’s definitely a difference in how we get treated in places like that.
It’s even worse if I’m out with black friends, because black servers WILL treat them worse than they treat me.
Thankfully, it’s not everyone or everywhere, and it’s not a constant occurrence,
But the fact that it happens at all is deplorable, because they shouldn’t.
i think of all the comments yours capture the horror of the mistreatment based on perceived whiteness.. the reason its a constant occurrence is that colorismo con racism have tentacles that spread far beyond imaginable . i have heard of people of color being asked to seat next to a bouquet of flowers or take the seats that are close to the kitchen. as if they are sound proofing the noise from the kitchen. because of racism i can't take anything on the menu either because i want my food to look exactly as advertised cos i don't want to risk anyone tampering on what's going in my stomach on the ground that i supposedly looked at them sideways. i take immense precautions.
New Yorker here. Many things resonate for me in this video, but when I find a salient gem of a black-owned business, I must shout it from the rooftops: I found a Natural Hair Salon in northwest Harlem that is EXCELLENT. Appointments, timely, dedicated stylist with you practically the whole time, updated and modern paying and tipping system. Not Cheap! But worth my hour+ subway ride up there. Before the pandemic, they used to provide complimentary coffee and tea. SO professional. And consistently so, every time. Pleasant at the door with quality customer service behaviour.
Beautiful testimonial. I drive 2 hours to my natural hair and nail technician for the same reason. They also throw in herbal tea, mineral water, light snacks and warm welcoming smiles every time ❤
Mind sharing the name? I am in desperate need of a trustworthy salon
As someone who works in luxury retail I always think about this bc I feel like this is something I see so much especially in my industry.
The note on expected familiarity leading to unprofessionalism is very on point, and definitely extends beyond the service sector.
I was a public school teacher, and the highschool sometimes held student/staff forums on PD days. During one of these, a few black teachers raised the question of why it feels like our student base (99% black or brown) were better behaved and less defiant in the rooms of white teachers compared to theirs. One of the student responded that they expected black teachers to know them better, and thus let them get away with more.
Isn't there a saying "familiarity breeds contempt?"
I hope the Black teachers and parents talked that through. It takes a village.
Keith lee had good things to say about the Houston food scene. I’ve been to Houston and been too great Black owned businesses and Im happy to see them being highlighted in Houston
He has been going easy on huston after everything
@@Bereal-yd5ghnot at all he loved New Orleans and Chicago too, Atlanta customer service is just terrible
@Ebele89 no he is if actually watch him. You know....
houston has that real southern hospitality that people think of in a stereotypical way. i'm always treated lovely there.
@@YouAreDreamingRightNow same, I LOVED the food scene there. I went to both Black owned and other race owned establishments and was treated VERY well! Food was delicious, reasonably priced and service was on point. ATL take notes lol
As an African immigrant (to Canada not the US) it's interesting to hear a usamerican's perspective on immigrant African braiders. I haven't gotten my hair braided in years so I can't really speak to how that dynamic plays out in Canada. This could just be my and my family's individual experience but when I used to invest more into my hair we largely used the exact same braider for multiple years and I pretty much grew up going to the same salon from when I was kid until I graduated high school. I built relationships with the women that did my hair so the levels of animosity between customer and client just isn't part of my experience of getting my hair done. but again this is just a personal anecdote so I don't claim to speak for general trends hair culture.
Couldn't have agreed more. I wold remain loyal to my hair braider for years and build relationships with them, asking about how they are doing and knowing more about them. Additionally, for my loyalty to her, I would experience discounted rates on hairstyles. The segment for hair braiders is hard to take in or believe. Not discounting anyone's experience, I would just ask Amanda maybe not paint people as one way and caution her audience to acknowledge that this is not all braiders or black businesses.
Same here ever since I began braiding my hair, I had specific braiders I could go to and this all depends on how well they braid my hair and if they use dirty combs on my hair.
As another Afro-Canada immigrant (heyyyyy), i think it’s also a sign of how differently blackness is thought of here. Most black people in Canada (at least for me) are immigrants, so whenever we see each other we’re more likely to bond over not just racism but also all the baggage of being an immigrant in a mostly white country lol. Like, the first thing we want to do is find someone who we can connect to after feeling so out of our depth. But once you find other black people from the same area as you that you’re not really connected to, the customer service starts to replicate the Popeyes experience a lot more LMAO
Immigrant braiders are almost always nicer to other immigrants especially if they speak the same language. I’ve been in a braiders chair with her and her niece braiding my hair and her husband came in arguing and screaming at them in their native language.
I’m not coming back to bad service or an uncomfortable environment. I would love to have a reliable, long term comfortable customer relationship with a braider. I will stick with them until they retire and go to the person they trained to take over.
That’s just my opinion as someone in the US.
I went to a black salon a about a year ago and the woman who cut my split ends cut off way more than needed, and I'd been trying to grow my hair down past my shoulders, it was hard for me to do this. And because of her doing that do my own hair and will never let anyone touch it again.
Incredible video and you have an amazing voice with an even more incredibly articulate vocabulary. One of the best video essay-ers I’ve come across.
It’s interesting to see how internalized self hate plays a role.
Damn, even when black people hate black people black people blame white people.
The diversity glass was installed due to the content of their character.
It’s totally sickening seeing how we get treated by our own people
Facts!!! Back in the day when microbraids were the thing to wear, no lie EVERYTIME I got them I swear the braider tried her best to rip my edges out! I was relaxed then with hair mid back length. It’s like they hated I had hair. It was the weirdest thing to me
Do you think there’s a classism aspect to it as well? The response that the real milk and honey posted is so weird to me. It gave off the impression that they felt like they had ascended to a higher class than Keith Lee and their customers by being business owners. So they were offended that the lowly customers had the gall to critique the restaurant. It just seems so weird to me that someone would open a business and would hate their customer base despite the fact that their customers are the reason for their success. They want solidarity from their own community so they can have the means to separate themselves from and look down upon that same community. Makes me wonder if the attitudes of the owners then feeds into how they treat their employees and then that feeds into how the employees treat the customers.
@Sheena000 I think that plays a Huge part into the Business Owner’s mentality. That response was the most childish thing I’ve seen in awhile, it was embarrassing at best.
The Popeyes effect is so real. Especially among Haitians or other Caribbean establishments. I will never forget when this technical guy stormed out my house because I couldn't tell him specifically why my washer machine didn't work. I was trying to call my dad to get more details but he didn't pick up. I felt so uncomfortable. In the back of my mind I wondered if I was a white customer would he act like that. We don't want to admit it but we treat each other like crap. As a nurse I go out of my way to make my black patients feel comfortable to overcompensate for them not being treated well by ALL races. We got to do better!
Hope you’re doing good. Sending support and hearts! ❤️❤️❤️ Stay safe. Always remember that people care, one of them, me. Sending support and even more hearts!❤️❤️❤️ Stay safe
I learned how to braid my own hair after my last "braiding" experience. The braider I booked worked out of a hair salon. She canceled the appointment after arriving 90 minutes late, claiming that she didn't think I was going to show up. Mind you, we spoke on the phone 3 times that week including the day before because I didn't know what hair to get.
I had this happen to me
I learned how to braid my own hair too after a braider stopped half way because she was too tired. I had to go home with half of my head braided 💀 she continued the next day, but what if I had somewhere to be that day? The unprofessionalism is rampant and disappointing.
@@sunnyj7424at least she didn't cancel the second day
I've never watched her before, but this video was really interesting and well written, even for someone who isn't black and hasn't shared any of these experiences. I'm definitely subscribing.
the Popeye's in my "bad" neighborhood is inconsistent, the employees are rude and intimidating, and they ALWAYS forget sauce. the one ten minutes away in the whiter part of town has always been amazing and even gives me free biscuits for my dog whenever I order in the drive-thru.
Similar experience in a Midwestern city, former GM town. Same mix of employee makeup but judging from the plexiglass with a porthole at one of them, I'd say that one gets robbed considerably more. I'll let you guess which one treats people normally.
@@ussliberty109 we could very likely be talking about the same place, I'm also in the midwest in a former GM town (how many of those exist anyway?)
i live in atl and yes i hate going in when ordering but i love that chicken nontheless
I deal with this A LOT at restaurants here in Detroit. The problem is simple, at times, black people are too comfortable. Workers here will talk to you like they know you, like how your friends/family would. But they’re not lmao. They don’t know you, yet they don’t realize they’re being offensive. They think it’s our language
I made my comment before I watched the video. Glad to see she touched on it 🔥
Happened at a doctor's appointment. It silenced me that this person felt comfortable asking about my health in such a casual way And I know have access to my health records... my personal life isn't up for tea time or salon talk. Can't even go get wellness checks without being violated.
I am biracial, worked in restaurants for over 15 years, both cooking and bartending. And the worst experiences I have had bartending, unfortunately has been African American customers. I've been called uncle tom, high yellow, and other derogatory terms because they thought they were entitled more or wanting free alcohol. It truly sucks.
This tho… it’s unfortunate…
Yep, and it is disgusting.
Some of the worse racism I’ve observed (as a black person), has been what biracial people receive from some black people.
It’s just disheartening to watch and SO unnecessary.
I’m watching this high and ur such a professor of philosophy rn fr fr. Also really cool sweater, and ur hair is really pretty just letting u know ☺️ 🫵💅🏻✨ love the fro!
Can we talk about how gorgeous your hair is? It looks lively with character. This video was good critique of modern elitism of many black businesses
businesses that pay their workers poor wages and expect tips to subsidize their disrespect for their workers gotta do better
Thisssss! If food service workers got paid a living wage I think the dining experience would improve for everyone. There'd be less desperation, pressure and resentment built into the server/client interactions.
Wait, so a living wage equates to common courtesy? 😮 That's wild; and as someone who makes a very good salary I can with 100% accuracy attest to there being rude, crass people at all levels of pay. What happened to "treat others as you want to be treated"?
@@doubleservings2890 so you think restaurant workers don't deserve a higher wage because you know mean people making more than that??? Make it make sense
@@Victoriafaith21 what's wrong with mediocre service though? if I'm getting good quality food, I don't need to be 'entertained' or excessively catered to. In fact that makes me not want to come back to a place because it's too much pressure to schmooze with the staff. I'd rather eat well knowing the people who cooked and served that food, also live well!
@@Ramberta Comprehension can be challenging, I understand, so let me explain. No where did I say that anyone in any field did not deserve a living wage. My comment was that wages should not be a direct correlation to people treating people with respect.
Ive never experienced this as a Mexican eating at a Mexican restaurant. We treat each with respect and we joke around and make you feel welcome.
Mexicans are the gold standard for customer service at restaurants. They are so efficient and always so friendly.
@@albertmoreno6408I’ve been to so many different Mexican restaurants and they were always so friendly and one time, one of the waitresses called me Mija and it was so sweet
There was only one time where the service was iffy. I had went to a Mexican restaurant to get something to go. I’ve been to it before a couple times and ordered my usual. But I went at a different time than usual and there was a different lady there. I ordered in Spanish and she looked annoyed that I spoke Spanish so I ordered in English (which was weird since she greeted me and asked what I wanted in Spanish). She just looked annoyed the entire time I ordered, and even rolled her eyes when I asked if they can remove something on the dish (sour cream. I ordered carne asada fries). That was the only time the service was iffy, but every time before and after, it was great
i’m not mexican but i am hispanic and its soooo trueeeeeee especially in only mexican/hispanic restaurants. it always feels like we are family
Yeah, I live in Albuquerque and this is legit. I've ate at taquerias, food trucks, and brick and mortar restaurants run by Mexican staff ALLL OVER the city and never seen these sorts of issues. Just straight-up patience and professionalism, it's a culture thing.
I’m Arab but I have noticed that Mexicans always have such a sense of community with one another and even with non-mexicans. For Arabs it can sometimes be like what she’s describing in the video (usually its arab employers treating their arab employees like shit just because they can). I really admire how much Mexican people show up for one another (at least it seems that way to me from the outside)
This is the guy who gave honest reviews of mr beast food in a video with him right? In generations to come the definition of integrity and honesty will be Keith Lee!
I’ve been a waiter for 20 years the racism towards the black community makes me sick. I’ve literally been trained by people when I was younger who would tell me to “give them shitty service cause they won’t tip”.
Treating people poorly isn’t my thing mama raised me to treat others how I want to be treated.
I try to give the best service I can possibly give, and have never once been tipped poorly because of someone’s race, just like EVERYONE else if you treat people with respect they will respect you.
Something they earned to the fullest
Worst costumers and worst business owners
Most not all , not all but most 😂😂😂
Preach! I’m a retired bartender/server;lol), and the way some servers dread black tables is sickening however I understand why. I always treat everyone the same because I’m good at reading people so when I would get black tables I knew how things would go based on verbiage and body language. Most of the time, I would be grateful with getting through the experience without a possible fist fight. They would come solo or in packs trippin’ making me wanna clock out and take it to the parking lot. (Lol) The kitchen messing up or someone not liking what they ordered could potentially become personal for no reason because they pick at you and throw insults. It’s sad.
What you said about the sense of kinship based on race sometimes coming at the expense of professionalism reminds me a lot of being around Latino immigrants in the U.S. I love the warmth and pet names but sometimes it’s like, professional boundaries please??
As a black business owner, I moved from the north to the south and moved by choice to a neighborhood that could serve my people. I am an herbalist and doula and I am frequently baffled by how much more the white people who have come to my healing and herbal space seem to appreciate my presence than the neighborhood people of color. It’s so much easier to get the white customers to come and stay. I’ll keep it affordable and continue to reach for black customers though. We need herbal health and knowledge in the community. I’ll continue to give classes and do community hangouts for information.😊
It’s quite important that you’re still willing to continue to reach out with a helping hand, it just takes that one person to take it and the others can’t help but want to follow that person they trust who took your hand
I appreciate that you have created a space to foster community, engagement and education. Business owners must learn to cultivate that cultural reference point for uptake in the community. For to long we have lost the knowledge of natural healing. Over reliance on doctors and big pharma have separated us from the healing of the naturopathic intervention. Keep doing the work positively and the reward of patronage will follow. Ase
Your work in the birthing community is so needed and appreciated! I’m glad that you are committed to continuing your work in the community!
So what are you saying? Are your black customers rude to you?
@@KtotheG more like, they say they will support and then don’t come out. Even when things are free, a lot of times they won’t come out. They will forget.
Your voice is so soothing 😭
1. This topic always reminds me of that 3 year old boy who was taught to call 911 if his mother was having a seizure. The 911 operator was black and so was the child. She repeatedly told him to stop playing on the phone even though he was clearly saying his mother was sleep and wouldn’t wake up. The little boy’s mother died.
2. One time I was assaulted at the by a drunk black man at the bus stop, after it was over a Latinx woman at the bus stop said she thought I knew him, simply because he was black, she thought we were “ playing “.
3. And last, I notice stylist missing opportunities for repeat customers y not pulling out the date book and scheduling regular hair maintenance or having a plan for me as a customer, like saying “ On Dec 15th I want you to come back in for a hot oil treatment, I’m available at this time and this time, what can I put you down for?” Just simple things to make us feel appreciated are sorely missing.
"Latinx" fucking lmao
It was probably because you used the fake word “Latinx”
Latinx 🙄🙄🙄🙄🙄
@@mr.fahrenheit7009let them say latinx if they want to, the whole latinx latine thing it's so unnecessary
but for op, if you use feminine pronouns for someone then you can also say latina as well!
@@noreingravitydon't tell Latinos what term We should be ok with wth. Latinx is cringe
I'm a white Australian so things are very different here (although I'm sure there are crossovers that I'm unaware of) but this was a super interesting watch. I just want to say, your presentation style is so calming and direct at the same time, you really know how to get to the heart of the topic in a way that is empathetic and accessible to the viewer. well done!
The fact that cardi b has to name drop for some mediocre ass food is beyond me
This video is why I love the internet. I’m not Black and I never knew about this experience. It’s so intriguing and interesting to learn about how diverse and unique lives are in our world. Thank you for this video and I subbed :)
As a black women who’s worked in the restaurant industry since I was a teenager, I can say I’ve definitely felt almost every different aspect of this convo 😭. My first job was at a black owned BBQ restaurant and the customers were predominantly black. The element of familiarity definitely affected the customer’s treatment of me, with a lot having that auntie/unc vibe and being extra kind towards me while others expected special treatment or some type of free service just because. If something went wrong a lot of people were quick to pull out the “I try to support black businesses but-“ line lol. The management there encouraged some of that behavior and had lots of issues in general. The next two restaurants I worked at were white owned and Korean owned, and I had mostly positive interactions at both compared to my first job. At the Korean owned restaurant, my boss would consistently be kinder and more giving to any other Korean speaker, which I feel is an interesting comparison given the overall discourse. The next restaurant I worked at was also black owned, but wasn’t pushed as such so I don’t believe the majority of the GP knew that. The customer base was a pretty even mix between white and black and I also had overall good interactions with that group. The customers who did occasionally ask if the business was black owned were pretty much always black themselves, and were always happy to hear that was the case and usually tipped after. I’d also hear from black customers how stank most workers attitudes are and they’re glad I’m positive or something along those lines when complimenting me 😂. All of this to say I think the environment itself can definitely affect the approach from worker to customer just as the video mentioned. I’d like to think I treat every customer equally and have way more positive interactions with customers than anything, but there’s always room to examine any personal biases and grow from that. I have definitely noticed that white people do tend to tip higher more often, but I don’t see that as any reason to give black customers any worse service. So yeah just rambling but that’s my personal experience on the matter lol!
Thanks for the comment! I just wanted to add that Black people usually earn much less $$ than their white counterparts. That could be why they tip less. Ijs.🤔
I went to Atlanta with my father and younger sibling. I’m the lightest in my immediate family, so I’ve experienced a bit of skintone preference. One day, we went to a restaurant. I was dressed my level of casual clothing (formal-ish or academia style) and they were dressed comfortably (loose jeans and a t-shirt for the weather). I got treated nicely and respectfully, they got treated more harshly. I liked the food but I hated the way they were treated, so I ended up eating food we made at the airb&b. Atlanta is cool and all, but jeez there’s issues.
I moved to Atlanta about a year ago and I have been shocked at the customer service at a lot of businesses. I don't feel like it's something I'm allowed to talk about because I am a white person that chose to move to a majority African American community, but this video just validated all of the experiences I've been having. Many times I've walked out of a business and wondered if I was treated that way because I'm white and not welcome there, so it is refreshing to hear that it's not just me that's getting this poor service. At one of the first restaurants we went to I was aggressively told to read the house rules, which were almost all about not fighting. Then we were sat on the patio next to bags of a mosquito repellent that smelled so bad we were gagging. We ended up leaving the business before ordering food wondering if they sat us there as a way to get us to leave. What I experience often at fast food and casual dining is employees don't make eye contact and are non verbal. Like at a drive through, they open the window, stick their hand out for payment, take it without a word, hand you your food, then close the window without ever turning their face toward you or even indicating whether that's my entire order and I'm good to go. I've also been to a Chipotle in Camp Creek and gone all the way through making my order and picking my ingredients and paying without the employee ever looking at my face or speaking a single word. Sure the burrito tasted good, but it was a very awkward experience. I've also made appointments to get my hair cut at a barbershop online and when I got there they couldn't find my appointment, and after I showed it to them on my phone they had me sit there and wait until I gave up and left. I also walked out of an optometrist who left me in the lobby for 90 minutes. I've been wearing glasses since 2nd grade and have never in my life waited more than 10 minutes to get into my scheduled eye exam. They had printed out signs to hang up all over the lobby saying they were sorry for the delays, indicating that this is how they run their business every single day. The disrespect of your customer's time because you can't figure out how to make and keep appointments is just crazy to me, I don't know how a business can survive like that.
You give black businesses wayyyyyy too much of your time dude , u ain't learned ur lesson yet?
You don't feel like you can talk about bad experiences because you're white? Grow some balls dude.
"I'm not allowed to talk about things that effect me because I'm a certain skin color". Do you understand how weak that makes you sound?
@@gfys756 weak sounding or not, a person willing to continue giving black businesses patronage, should not be scolded. Can't win for losing with some of you. When others don't patronize it's racism....
@@monember2722 Nah, they deserve to be scolded. They keep patronizing the businesses of people that hate them. No black person wants to see a whyte person in their restaurant.
It's not internalized racism, it's all about not going along to get along.
Meaning it's all about being positive no matter how negative your customer base is.
I used to wait on the elderly every weekend morning, the elderly were not very nice, very picky and the tips were bad. Me and the other waitress would fight over who was going to take certain customers because there was just no pleasing them and we knew the tip was going to be about as much as it was in the 1950s.
UNTIL a new waitress was hired, she had such a positive attitude that we nick named her bubble's.
She was sweet as hell and no matter how mean the elderly acted towards her she didn't let it get to her.
When the bitter elderly couple came in for breakfast one day we pawned the couple off on her and she graciously accepted the table.
Would you believe that by the end of their dining experience she was laughing and joking with the elderly couple, they even tipped her the standard 15% and every time this elderly couple came in after that they refused to let anyone else but her wait on them.
Her positivity earned her the most tips, a loyal customer base she had the most request for customers that she could've started her own restaurant and had the customer base to get it going and stay up and running.
Her positivity was so contagious that it rubbed off on all of us.
I remember when I started we might get maybe two big rushes for breakfast and lunch on the weekends, to having 3 or 4 rushes that there would be a line of customers running all the way outside.
It's not that the food was high quality good but the customer service was high quality good.
Change yourself if you want to see positive changes in your life.
You can keep leaning on those crutches and keep making excuses for everything that's wrong in the community but you will never know the beauty of peace and joy until you change the negativity that is festering in you first.
There’s this unspoken unity among black people that I think interferes when we conduct business with each other. As if it’s just standard that when dealing each other we turn off professionalism. As a music producer I dealt with it so much at one point in time I stopped making beats. Everyone wanted beats from me 24/7 but they all wanted my hard work for free. Then as a customer the biggest thing that stood out to me is how barbers act. Taking an hour long on a taper that should have taken 30 min max is crazy because they want to get on the phone, order food, argue about sports and music, etc. we really have to do better as far as being customers and providing customer service, because they don’t treat other races with that level of rudeness and disrespect.
finally a male perspective. I think its a blend of community unity and inheritance of toxic colonial and slavery traits.
what you said about making beats that Black people want for free is because is they think you should be doing them a "solid" bur resent you for putting a number on your work .
it also stems from the fact that a lot of us think someone with a skill is "gifted" there for there is no real understanding that craft , knowledge , zeitgeist need to be aligned for someone to live off their expertise.
Being treated with a modicum of dignity and respect is a basic human right. i can say that sometimes hospitality starts in the family. I have anecdotes for days . But if you observe how some relatives treat you as the microcosm of the culture is often our own family
@PHIophe You have a good point about the "gifted" statement. I try to help people in my family get into my field (tech) but they think I had some inherent "talent" initially. No, I had to learn hard concepts and make mistakes, and that's reflected in my compensation. When you don't have a growth mindset you really don't see skills as valuable, then wonder why you need to pay for what people do "naturally" 😑
As a black afab service worker, I’ve seen it from the service side too. Black people (mainly black women unfortunately) have treated me with so much malice whereas my indian/east asian presenting coworkers get all the sweet talk. it’s weird as hell
Indian and Asian are the same thing
While both Indians and other Asian peoples are both from the same continent, most wouldn’t agree they have much in common or share a common label. Tbh, most Asian people wouldn’t agree on a common label. American Asians might agree on that common label, just due the diversity of people here. But in Asia, none of them would agree on that label.
@@elkmio4870 Sorry, I should’ve specified east asian. I edited it because I meant my Punjabi coworkers (it was a family) and my korean+Filipino coworkers got treated way better than I did
“afab” holy cringe
grow tf up man
Sounds like some of the Black business owners (and higher up employees as well) need some awareness training about who and what they value. Like you said, it's not immediately conscious. And on top of that, since said higher ups are usually older, I don't think these social media reviews are getting back to them.
What amazing presentation!! The script for this video was very well written/executed ‼️‼️
I don’t think people take in to consideration how disrespectful black customers can also be. I worked in a mostly black area as a waitress and I swear to god I was always being disrespected and I could be as nice and helpful as possible and they would try to take advantage of you also it’s a stereotype but it was true for me that black customers rarely ever left a tip after doing the absolute most sending back to the kitchen over and over because they decided they wanna eat something else also the whole “imma leave the table any typa way bc it’s her job “ mentality was prevalent
!!!!
facts. i was working at a restaurant and a black table kept running me around for the most random stuff. I swear I went back and fourth ten times and a lady said "aw yall stop asking her for stuff.. i heard another lady say "fuck that, its her job" Did they tip?
@@user-mb8rf7qk5qof course they didn't tip... I'm sorry you went through that.
I worked at a subway in my small southern hometown which was 50% white and 40%black. I'm Asian. White people could be racist to me but it was generally over quickly and I didn't really have to think about it. The black customers would go out of their way to demean me to the point where it's stuck with me ever since, and I actually got so mad I wanted to fight a customer. I remember a guy just shitting on me every time I would put ingredients on his sub, talking about how I was beneath him, etc. Luckily the subway gig was only an inbetween job while I waited for my actual job offer in another state to finalize so I just let it all go. Now that I've grown older, I don't really hold it against any group, but more just as a lesson on how awful people can be no matter their race.
That’s so cruel. I’m sorry you had to go through that.
OMG, thank you. I had this same experience at a black owned breakfast restaurant in Henry county, GA and the service was so weird and certain people were being treated better than most. As soon as you said the restaurants are acting like clubs... That's exactly what it felt like. And yes, the white customers were the ones being treated better.
They treat the white customers better because they know white customers won't tolerate sub par customer service and simply won't come back again if they're treated badly.
Meanwhile they take black customers for granted because they know that no matter what they do, a lot of black customers have the "must support black owned businesses" mantra stuck in their heads and will take the disrespect in the name of solidarity. They know that they don't even have to try.
On the flip side of things, some black customers behave awfully as well, and when the black workers are used to being treated like this, it's understandable that they might get defensive and preemptively treat black customers badly based on past experiences.
The simple solution is, start being respectful to EVERYONE. This goes for both the black business owners and the black customers. That way, nobody will get defensive and think customers are going to start acting up, which in turn will lead the business owners to treat the customers with respect too and provide a good service.
I moved to Henry County, GA little more than a year ago from South Florida. I somewhat got that feeling but I didn't know what it was. I was respectful didn't try to argue. The one that caught my eye is in that Café off 75 I didn't order much food I was in my bedroom clothing(long pants short shirt with a coat with bedroom shoes). My bill is like 15 bucks I give the waitress 20. I don't treat people like they don't matter and it's disgusting that some businesses that does that.
@@abbiereynolds8016best comment ever
This young lady needs more subscribers, because she did a tremendous job on this project. Very detailed data with subscription links so it’s easy for us to find on the internet. Very informative and helpful video on a tough topic, I’m a black business owner myself looking for ways to improve my customer service skills. I’m going to share this video with my employees, because this great content for my new hires
When I was 19 years old I worked as a caterer for a small black owned business. It was my first job ever so I was excited! As time went on I noticed that my boss and coworkers was criticizing me for everything I was doing. At one point I had a panic attack and I was yelled at by my black coworker while we was working. I stayed there and it continued getting worse for the next few years until I eventually quit. I always thought it was my fault for getting yelled at. But this video gave me a new perspective on my experience there.