ALTON TOWERS// WHY WE NEED CHANGE!
ฝัง
- เผยแพร่เมื่อ 15 ต.ค. 2024
- The Video explains all. We are not about bringing down the reputation of Alton Towers, we are here to help change so that this experience never happens again. We want to use our Platform for change and become a more inclusive place.
![โรงเรียนดัดสันดาน นักเรียนเถื่อน..!! [โรงเรียนไดเม่]](http://i.ytimg.com/vi/vRKPeXn4Fl4/mqdefault.jpg)
I’m so sorry this happened to you all - poor Hannah. What Alton Towers should do is hire Hannah and Becky as consultants, and make improvements based on their recommendations. This has been a horrible experience for them, and it’s an opportunity to make sure it doesn’t happen again. Keep doing what you’re doing girls, keep bringing the joy. X
They did as their procedures told them to. Sadly with a lot of rides the forces are too intense.
@@mrpunjabi8606 Did you read the procedures? Not a single guideline was followed. She is absolutely allowed on both rides.
@@Rillust firstly. You’re a bit late aren’t you. Secondly. No. No she is not. If you cannot brace yourself you cannot ride certain attractions
@@mrpunjabi8606 Late? No. I just saw the video. Again, yes she is. the rides have bracing. They don't build rides based on how tight a person can hold on because a lot of people would die. If you read the rules for that park it clearly states disabled persons can ride as long as they have assistance. Go read for yourself.
@@mrpunjabi8606 So because she's disabled she's not allowed to ride all the rides of course she is Alton Towers should know better
Well done guys❤❤❤ as a disabled person, I'm so glad you've spoken up ❤
I’m experiencing so many emotions... sad, mad, frustrated for you Hannah but also incredibly proud of both of you for the work you’re doing to raise awareness.
May i just say this video is riddled with over exaggerations and lies.
@@mrpunjabi8606 you may not. Now delete the comment and be a good boy/girl
Papa Johneria Really? Which part is exaggerated? Seemed quite sincere to me.
Papa Johneria was you there was you! Honestly don’t think there lieing do one!
Pc
This broke my heart so sorry you had to deal with this! Things need to change sending lots of love to u guys xxxx
Broke my heart seeing Hannah so upset, and your birthday ruined. Hope they'll take all this on board x x
Hannah, I’m really sorry you were treated as you were and I only hope your experience followed by your visibility will make it better for others. You’re an amazing young woman who never fails to light up the world.
I’m so sorry this happened to you both, Hannah looks so excited at the beginning of the day and they’ve ruined it for her. It’s completely unacceptable I’m frustrated, mad and sad for Hannah she should have never had this happen
Hannah, I am so sorry you experienced this. I hope this awful experience brings changes. You honestly amaze me every day seeing how you never let anything dim your light, you make this world a better place and I’m so thankful you’re in it. 💕
i saw the post on facebook this morning and reading it brought a tear to my eye i hope you and hannah get as much traction as you need with this and force some change for the good
I’m so so sorry this has happened to you! My daughter is 3 and have Quadriplegic cerebral palsy, I’m so worried about her getting bigger and the world we live in 💓 much love 💓
I have followed your story over your social media platforms, signed the petition and shared with all my followers. It’s not just Alton towers tho, it’s many companies who forget that we now live in an inclusive world (or should do) and how they as a company who are selling a product should adapt to everyone’s needs! I love you both so much and you make my life brighter with your content 💖 keep strong, you two are a force to be reckoned with 👊💪
This is so needed!! My sister (who is wheelchair-bound) & I have faced the same problem time and time again at theme parks! Would save so much disappointment by signs of guidelines being clear before queuing for rides, and staff having disability awareness training!
Hey, what theme park in the uk have you found the best? We’re trying to find one with slide board/ transfer access but none are very clear and living on the Scottish border theirs very few near so a long way do drive to only be allowed onone ride☹️
I’m completely saddened to hear this happened, but awareness is definitely happening!!! We LOVE YOU ALL!🧡🧡🧡
This is so sad to read that in this day and age. People are so ignorant of disabilities and how to interact with people with disabilities. You are both so eloquent in getting your message across and I hope that Alton Towers take heed and not only listen, but act upon your feedback. Love watching your videos xx
This video needs to be shared to TV, get your story on tv and even radio if poss. That will make Alton Towers sit up and listen more! Well done for speaking out. Xx
I am so sorry this happened to you. My sister has down syndrome and we know too well those feeling and experience you both had yesterday. It is admirable that you are using your platform to educate and inform everybody, and its amazing that you are using your voice to inform viewers that you are a person to hannah. I truly hope Alton Towers take on board your suggestions, as we certainly won't be going again until things change x
That’s disgusting the way they treated you both. I’m lucky in a way that I hate rides as a wheelchair users but know how embarrassing it can be the way you were treated. I tried to get on soarin in Epcot a few years ago but due to the way my lower back is the seats were uncomfortable and when I asked if I could sit in my wheelchair to the side to just watch it I was told no and sped up to get out the ride. I spent the whole time in the hallways outside in tears.
Also Hannah you have it so right, my ethos is always treat everyone as human, everyone has feelings.
Great video! You 2 are literally the best. Raising all the right issues here. Shame on Alton Towers for not educating their staff on inclusiveness and disability awareness. Xxx
I am so sorry that some people can’t see more than just a wheelchair. You two are so amazing and loving people, and I apologize to you lovely ladies for my language....but that was BULLSHIT!!! You guys keep being you, live life to the fullest!!! And just always know, I love you two and everything you stand for!! Keep your chin up and be the strong women I’ve seen that you are!!!! Much love from Salem NH, USA. ❤️❤️❤️
Iam so sorry to hear about what happened .i am 23 and have cp. Thanks for doing this video to raise awareness .hannah you are awesome
I found your tick tock channel by accident and I’m so glad I did I love watching your videos you all are so amazing strong women I love watching Hannah and her story keep up the amazing work you do love you all xxxxx
I’m so sorry this happened that’s awful! I more than understand this. My step daughter has a rare fatal disorder and things like this happen a lot. We also don’t put limits on her (shes11) and she believes she can do anything that anyone else can do. All she wants is to be treated like a human too. You ladies are doing amazing and I hope something positive comes from this! Way to educate!! ❤️
So sorry that you experienced this. Your video is so helpful. Even things like people speaking to Hannah is something more people need to know. I think people worry about doing the right thing and don’t want to put the person in a difficult position if they aren’t able to communicate back to them easily. Definitely a good learning for everyone to be respectful
As a person who uses a device for communication, they can always start with me and if that doesn't work out for some reason, defer to people I am with.
Thanks for this video & the petition 💖 more awareness & accessibility needs to be more available. I have a hidden disability ( I’m dyspraxic ) I receive judgment & discrimination frequently , it’s sad & there needs to be more change 💪🏼
Thank you Hannah for sharing your experience and I'm sorry to hear about how you were treated. Glad you got Doug in the end!
I’m really sorry to you both about for you terrible experience. You’re both such a lovely pair of ladies and didn’t deserve the lack of respect you received that day! Sending hugs and positive vibes to you both! 🥰 YOU BETTER ☺️
Hi i am also disabled . And unfortunately i also did got this problems a few times . I hope that things will go better soon . At this moment we know that amusement parks with TUV as safety control are not the best parks for people with a disability . But they have to be friendly and understanding at all time ! I wish you both the best of luck ! and its good that you shared your story
So sorry to hear about what happened. You are both very strong people. Take care x
Girls this is a fantastic video. I'm a wheelchair user and understand the difficulties faced every day as do you Hannah. Keep up the campaigning I am with you every step of the way. Keep your voice heard, its the most powerful thing we have good luck!! Xx
im a self advocate with a disability and when i hear that stuff like this is happining im so sorry for what happend to you love your channel
I think that means when it’s safe to do so you guys should go back to Disney world where they are much more respectful and very inclusive! You girls are amazing and just know you have my support! ❤️
Disney is not a good example they don't have any real roller coasters
When you think of traveling with someone who is disabled you might question why and how this is possible. The truth is it is totally possible if you have a disability with a few accommodations and a bit of determination. These few changes are not too hard for someone to do, but they will make a dramatic difference in how much enjoyment they get from the trip. Speaking from a disabled perspective I want you to know that even with your disability you can still go around the world and have the best experience traveling in your own way. No matter where you’re going, the most important piece of advice is to keep your needs in mind and ask yourself these questions. They include what is the goal of my trip, what will make this trip easier on me and those traveling with me, how can I make accommodations to get the most out of my trip and what would I like on my trip from my daily life in order to be the most comfortable.
I’m so sorry you had this experience girls, I’m so upset for you both. It’s awful and how it’s still happening today I have no idea :(
I'm sorry this happened to you.
This has really upset me hearing this.
And despite everything you still remained calm and collected & tried to be understanding and in your response.
You guys are really amazing. Really
Thank you so much for sharing your experience. You're both very brave for sharing your experience.
So sorry to here your experience I am also a wheelchair user and definitely can’t walk 25m I also rely on my family to help me up and down
Thankyou for the warning we wanted to visit there and definitely won’t be now also Chessington bad with wheelchair with disabled access having to climb steps
I'm sorry to hear about your experience, but congratulate you and thank you for taking the time to explain not only what went wrong but how to make it better. Some of what you said will help me when dealing with customers in my own job too.
So sorry that you had a terrible time.STAY STRONG 💪
You two are such massive inspirations and this breaks my heart that this happened to you. I feel frustrated and sad for you. I really hope they can sort this out and make it better for the future. Sending a big hug x
thank you you both for that video! much love from canada
I have a public group on Facebook called disability hate crime, thanks for sharing and videoing your experience,. All theme parks should be accessible for all needs, I have a rare condition called triple X syndrome I am a wheelchair user, I been to Florida and I can compare them with Alton towers and it's a big difference, but why should we spent all the money when Alton towers is on our doorstep it's so shocking.
Omg girls no one should be put through that I sincerely hope you take action against them to a sure it doesn't happen to anyone else seems impromptu is very much needed
This made me really sad 🥺 I’m so sorry for you guys.
There is no rule that you can't be embarrassed unfortunately we all experience embarrassments in life it makes you stronger
Thanks for sharing Hannah! We love your channel! You have a new subscriber :)
Good for you! Raise awareness where you can! X
Thank u for this video as a wheelchair user I’m so upset by this video I was thinking of going there but luckily I never did, not gonna now the staff member that was rude need to get reprimanded that totally unacceptable.
Sorry and awwww bless Hannah she is soo cute and sweet 😘❤️❤️❤️
Hannah, you are an adrenaline junkie lol So sorry your day out was ruined by ignorance & rudeness, fingers crossed Alton Towers take on board everything you's have said. Keep being you's....Love watching the bond you's have as sisters 💕 xx
Keep being awesome! You should both be sooooo proud that you’re wanting to make this change ❤️
I’m so sorry to you all-saw the fb post and teared up. Sending this bid to them privately
Sorry this happened to you. My brother is also heavily disabled and whilst he hasn’t experienced anything as bad as this, it is shocking how poorly prepared various places are for disabled people. Hope you guys can make a difference, and on a side note, you are both awesome :)
So sorry this happened to you. Hannah you are a fabulous woman and keep fighting for what is right. Hope you are able to get back to Disney World!
So sorry to hear about your experience guys. AT need to learn a lot, and it’s clearly not just about safety, it’s about understanding people and the language they should be using to communicate with ALL their guests appropriately. They should take a trip to Orlando and see how it is done in the best parks, and then invest in personnel and infrastructure to make the changes required. Alton Towers - put your money where your mouth is and get with the times so that EVERYONE can enjoy your awesome park.
My best friend has cereble palsy and we had this at a restaurant where they disregarded him!!! So sorry Holborn had ordeal with this!!! Xxx
Wow! I as so sorry you had this experience. We have a son who like Hanna is non verbal and uses a wheelchair. He is about to turn 8 and loves rollercoasters and we usually go to Chessington as it is fairly close to where we live but as he is getting bigger he wants to ride bigger and bigger coasters. It is such a sensory experience where he is the same as everyone else and there aren’t many things we can all do together. We were hoping to do Alton towers in the next year or so as he is nearly tall enough to go on all the rides.
Maybe we need to think again...
You both are great... give hannah a hug from me. 😍🥰❤
I really hope Alton Towers take this on board. The disabled have just as much right to enjoy the park as anyone. It's the times we live in. The "nanny state" gone mad.
I saw your Facebook post, I couldn’t believe this, from Alton towers. There usually brilliant with being inclusive.
Alton Towers, get educated! I’m in a wheelchair 🦽 to, I do most of the things but there is of course somethings I can’t do, but at least I want to give it a try. This video made me mad, frustrated and it’s 2021 and the knowledge of people with disabilities are so little?!? I feel with you guys. // J from Sweden
I’m so sorry this is the day you had. Hopefully Alton Towers can learn from this & reach out x
I am a wheelchair user and for one I must say well done on speaking up.
Sorry you had such a horrible time.
I have been to Alton Towers and found the same problems. Where other theme parks are very good with disabled access or assistance on to the rides.
Sorry on last thing I love yr videos and tiktok.
In 1978 i went to madame tussaudes. Staff told my parents and i i couldn't go round the exhibits in my wheelchair. It makes me very angry that nothing has changed
That’s awful. I have some mobility issues and Disneyland Paris we’re amazing! I know you have been there too. Shows it can be done properly xxx
Hi girls. I hope Alton Towers see this and make changes to their procedures and staff training. 💕
I'm so sorry this happened to you, this happened to the girl I support when she was at Chessington- it's so ridiculous and so ununderstanding. How can you have an accessible roller coaster, if you have to be able to walk a long way "just on the off chance it could break down". Hope you're okay x
hi becky I miss you and I love your videos from ruby
Hello Hannah thank you to you and your sister for this series of videos. I'm sorry to hear about this experience which must have made you feel excluded and disappointed. I hope companies and society in general will make a greater effort to work towards a world where differently-abled people are included.
Well done girls for trying to change things. I’m so sorry this happened to you. Keep smiling 😊
Well said Hannah, everyone should “do better”!
Someone who cannot brace are not safe on rides like rita and smiler
Papa Johneria I would have my eyes closed all the way round as I imagine a few folks do...so most people would get a slight whiplash effect ..as adults I think we take that responsibility not the theme parks if you choose to go on the rides
5hazzer By the sea having your eyes closes and bracing is different
I'm surprised at a large tourist attraction like Alton Towers not behaving in an inclusive way. I'm aware of the 2015 accident on the Smiler which happens v. rarely so I can understand their enhanced health + safety, but it sounds like the Alton Towers staff approached Hannah with 19th century attitudes and it's so sad not one of them attempted to make adaptations or special consideration so she could enjoy the rides. I have a relative who has sight loss and uses a long cane; he's been on boat rides, even a horse, with assistance and consideration. It doesn't take long to ask someone what their requirements are.
I can't understand how this was allowed to happen in this day and age. Shocking. I really feel for you, never should anyone be treated like that. Health and safety gone mad, bad customer service. Please sort this Alton towers come on. Do better.
The 2 minutes thing is legit, that actually does have to happen. However, I have been in the Rita station THIS YEAR, back in July, and actually watched a young girl with severe mobility issues get on the ride, watched it go round, and then watched the staff help her off afterwards. They are trained in helping disabled guests, so this is entirely unacceptable. Almost seems like they simply couldn’t be bothered? Also, they have clearly given her a red wristband. What this means is that she cannot walk more than the stipulated amount unaided. Therefore, they should not have allowed such an embarrassing event to have occurred. They can see the colour of the band, and they should know what that means. I am so so sorry that this happened to you. You shouldn’t be embarrassed. You are beautiful people, and to Hannah personally, I support you. ❤️❤️❤️
That’s a lie. You need to be able to brace yourself for these rides due to g forces and the power against your body. If you cannot brace you will come off extremely injured.
Also a red band does not mean you cannot walk. It means you do not need to queue
Papa Johneria not a lie, I saw what I saw buddy. Severe mobility issues doesn’t necessarily mean unable to hold on. It meant unable to walk in this case. The ride entrance safety board specified that all riders must be able to walk unaided for 25m on The Smiler, Nemesis, Galactica, Oblivion and Wicker Man I believe, but not Th13teen or Rita, since both are fully accessible. This girl was done a huge injustice. End of story.
Matt Buddy. It’s more than holding on. You need complete control over body movements. Walking is a factor. But you also need to brace. You GP’s do my head in
Papa Johneria also wrong. I am a yellow band holder, due to autism. I was mistakenly given a red band this August, and when I got to the front of The Smiler’s disables Access line, they turned me away, since my band dictated that I wouldn’t be able to walk unaided should the ride need to be evacuated. It means that you require someone to ride with you, due to heavily limiting mobility issues.
This is absolutely awful. I can’t believe it when I read it on Facebook 🤬 disability awareness should be taught and drilled into kids in school as well as alternative communications like sign language etc... the world would be a whole better place if that would happen because everyone would be included... I hope you guys can make a difference 🥰
You two are awesome. Sorry you both had such a rotten time, but this video shows how that can be turned into something positive.
. Alton towers really need to sort this out- it is completely unacceptable. For someone who seems to be smiling 99% of the time, the only time in the video Hannah didn’t look happy was after her visit to Alton towers. So glad you’re both owning it and taking a stance against them.
Well done for speaking out and talking about the experience
So proud of you girls for raising awareness! Your both so lovely so sorry you had to experience this!💛💜
Shame on you Alton towers!!!! It makes me so mad that you all couldn’t enjoy your day and especially your birthday!! Keep calm be positive and keep smiling you rock Hannah xxx
Hey guys love your videos !!!
i’m sorry your so so strong x❤️🥺
This made me cry cant believe they wouldn't let you on any rollercoasters surely enough people know if it's safe for her to go on rollercoasters with you being her sister
Hey guy's.. I am sorry to hear you had such an issue with Alton Towers. I accompanied my disabled friend to Thorpe Park for Octoberfest.. Granted he's not in a wheel chair but has mobility and access issues..
Thorpe park staff were patient and amazing!! Considering it's another Merlin Park it upsets me to think you all had such a bad experience..We are going to Alton for Scarefest next week and hope we dont have a similar experience as yourselves..I hope Alton have seen this video and have taken action and have compensated you for their errors and misjudgement..
Hannah, you are obviously an amazing woman who has encountered discrimination throughout your life, but to be completely ignored because you are non verbal is disgusting.. And to see the sadness on your face during this video was so upsetting. This shows that people's attitudes need to change.
If we experience any negativity on our trip next week, we will be going to guest relations and showing them this video demanding change!!
Hopefully Alton have seen and taken notice of this.. Were you guy's compensated at all as you may have a case for discrimination??
Hannah, keep being amazing, keep riding coasters..Sending a massive virtual hug and kiss to you.. Also Hannah's sister (didnt get your name)
You are AMAZING!! and obviously love your Sister to death..
Sorry your birthday was ruined by a bunch of uneducated arseholes..
Lots of love to you both xx
Sending love to you Hannah 😘💗
Disgusting way to be treated! Hope you are both OK X
I'm completely with you. XXXX
Thank you so much
❤️ Hope they make right. Well done to you both for speaking up x
Would it be possible to add a subtitle option please.
Sorry this happened to you I haven’t been back there in 10 years since they decided that visually impaired and blind visitors weren’t allowed to use disabled access . This caused myself and my friends who are all sight impaired a lot of issues because we ended up getting pushed around in queues , falling on steps we weren’t expecting and weren’t told when it was our turn to go on rides meaning the people behind us yelled at us a lot for not moving when we were meant to. We went back to customer services twice and explained that using the normal entrances wasn’t safe and we didn’t feel safe and they just said because we can walk we have to use the normal entrances .
Any other parks we go to understand that it’s more for our safety that we use the disabled access because it’s quieter so we can take our time to navigate and staff help us to the rides in a less rushed manner. Frustrating to see Alton towers is still unable to accommodate disabled guests so many years later
Big hugs
I just saw your story as it was on daily mail. I actually can't believe Alton Towers. The quality of customer service/care has gone down hill massively in recent years. I do not understand the smiler and needing to walk 25 metres. That's ridiculous, it's a rollercoaster 🤷 I feel so sad for all of you, how horrible that must have been for Hannah. It's not ok at all and Alton towers should be ashamed. ❤️
Surely Alton Towers could not only use this as a learning opportunity for them as a company but could make this better for everyone.
Alton Towers could devise a daily programme where, in rotation, each ride provides assistance for less able people. Assistance would be specially trained staff who, if need be, could ensure guests are correctly strapped in and furthermore help if the ride breaks down.
As mentioned in this video, other theme-parks of the world are able to provide support in this way - Alton Towers should be able to match or better this!
@CheethamsWithDreams , I'd never heard of your channel and I'm sad that I've found it due to this issue. However, I'm hoping to look forward to watching you have better experiences than this!
Do you have a link to the news story?
So not only did they seclude Hannah from riding the rides, they made her secluded by not letter her use her own voice! My heart has broken for you Hannah- let’s hope we can make it inclusive for you in the future ❤️
As an ex enployee of numerous themeparks in the country I’ve personally dealt with people that the same mobility issues like Hannah and it’s dam rude that the hosts locked her in the ride and watched you carry her in just to be told that she wasn’t able to ride the host should of noticed the fact that she wasn’t able to walk unaided and Rita is one ride where it can’t stop unless it’s stuck on the launch position which baffles me for why they refused her riding if I was on shift at that park that day I would of felt hurrendous that you had to deal with that so I hope that AT deal with this properly and come back to you with a proper way of going forward
Thanks for sharing this with us guys this was disgraceful that this happened to you Hannah people should respect you for who you are and should let you have the same life as everybody else and Alton Towers should of told you what you can and can't do before you did it as they wouldn't like it if they were in your shoes and they had to do and said to them what they said to you they would hate it so they need to think about how they speak and how they speak to they should speak to you directly Hannah just because you can't communicate doesn't mean you don't have a brain or you can't think for yourself I have your own opinions
I was so sorry to read your account and now watch your video. The way you guys were treated was disgusting. Good to hear that Alton Towers have reached out to you, but if shouldn't have come to this, as a major attraction they need to do better and be much more inclusive. Sounds like disability awareness training would be useful as part of their staff training package. Keep up the amazing awareness you guys are doing to make this world a better place ❤
go to customer service and ask for a refund. Last time we went we que for ages for smile and they gave us a full refund and vouchers for the gift shop. Stay motivated and 💪
I love how that blue mask in no way hides her smile!
I'm so sorry this happened to Hannah. I have cerebral palsy and can't walk unaided but I've been 4 or 5 times now and literally the only ride I've not been able to go on is the Smilier because it is the only ride without a auto pulley and so if it breaks down you have to be able to climb down a ladder which I couldn't obviously do. But every other ride I've got on no bother. Its absolutely disgusting you got no warning beforehand, its even more disgusting how they treated Hannah.i really commend you both because I wouldnt have been as dignified as you both are being.im lucky to be able to talk although my speech is affected but i would have made my feelings perfectly clear to them. I really hope this awful experience doesn't affect Hannah too much and Alton Towers get their act together and dont do this again. I hope they gave you your money back as well