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- เผยแพร่เมื่อ 11 ก.พ. 2020
- THANK YOU BROTHER CUSTOMER SERIVICE FOR THE HELP!!!!!!
*Update 6/14/2021-This method works on the following printers. Possibly more, though these models have been confirmed so far. Feel free to let the community know if it works for you!
MFC-J6930DW
MFC-J5730DW
MFC-J895DW
MFC-J5730DW (UK model)
MFC-J6530DW
MFC-J3930DW
MFC-J2330DW
MFC-J491DW
*Instructions
-Remove ink cartridges
-Power off printer
-Unplug for 25 seconds
-Plug in and power on
-At "Install Starter Ink Cartridge" screen, hold the HOME button (icon of little house) until all black menu appears
-Press and hold the black blank rectangle at the bottom of the screen until a number pad shows up
-Type in *2864 as fast as possible
-Type in 63(MonoStart)3
-Type 99
-Reinsert cartridges and proceed with setup
It is absolutely INSANE that Brother designed this printer this way. Holy crap.
I was honestly just blown away that I couldn't find a solution online before I made this video. Suppose it's cool to be first at something while also helping people, but still, secret codes and shit? What the hell? And on a $300 printer no less
Local Brother tech support asked me for $40 to fix it. They waved their hands and said it was a "software update."
According to the store, the goal of the "feature" is to prevent stealing or replacing the original cartridges from the boxes. Sounds like HS to me.
Thank you sooooo much! You saved me so much grief and a lot of F-bombs! Got a refurbished printer and your video saved the day!
Thank you, thank you. Worked perfectly for my otherwise DOA Brother mfc-j895dw. If only I had seen this earlier... before my head became a rectangular solid from banging its various sides against Brother's brick walls.
Thank you so much for posting this ... I've had a MFC-J5335DW that I got for free sat in my loft for 4 years because of this exact same issue, Brother UK Supports only solution was to post it to them for it to be unlocked, given that the printer measures 530x400x300 and weighs in at a whopping 17 kilos this is not something I really wanted to do, who knows how many pieces it would come back in. Your solution worked 1st time I only wish I'd seen it sooner. You can add MFC-J5335DW to the list. Thanks once again
Works for mine and it’s a J5335DW. Such a big help after a real headache with the initial set up, would just not read inks. Now all done. Thanks!
You saved me from pulling my hair out! I have a different printer model: MFC-5330DW. It worked, like a charm. Thanks man! I really appreciate sharing your knowledge
You're very welcome. We got enough skinheads as it is, definitely don't need anymore. Appreciate you sharing your model number so other people can confirm it works with theirs if they've got it. Were kind of all doing our part in this legendary Brother saga, one measley error bypass at a time....
Did not work for me with MFC-J5330DW
It worked! Why would Brother send printer without the starter ink? Unbelieveable. Thank you so much for taking the time to make this video.
Thank you very much, I have been looking for a solution to this problem for a long time, I confirm that it works with the MFC-J3930DW model. thanks again for sharing the instructions!
No problem at all. Glad to help
OMG bro you saved me from cussing out the brother reps. I've called twice. They sent a regular instead of a starter so it still didn't work. THANK YOU SO MUCH!!!!
I have used this method for my MFC J6530DW model printer and it worked too, great advice, thanks dude!!
Thank you. J6530DW as new came without the starter cartridge. Your instructions helped so much.
Good to hear. Glad you got it to work. Thanks for the positive feedback
Mate, you’re my hero! Thanks so much! This worked on a Brother MFP J6930DW. Thanks again.
You're very welcome. Glad everything worked out
THANK YOU!!!!! I've had this printer for a month and could not for the life of me get it to work!!!
you're welcome. happy to help :)
You are an absolute legend, thank you from the bottom of my heart.
Appreciate the comment. Happy to help
THANK YOU, my second printer that had the starter cartridges swiped before setup lives now!
This video is still more helpful than the rest of the internet, confirmed working on MFC-J6730DW
appreciate the kind words, when google cant provide the answer, thats when its time to make a video lol
Thank you so much - we were getting so frustrated!
Dude! Thank you so much! This worked great! Everything else was worthless but you video worked. Thanks for the info!
no problem. glad the video was informative enough to be effective. figured id save you guys the trouble of having to sit on hold with Brother customer support
Omg! You are amazing! 🙌🏾🙌🏾 The commentary is much appreciated as well lol
Thanks :) Glad i could help and that the commentary was enjoyable considering there wasnt a script
Thanks for posting this video. Just got the same printer from a liquidation store. This video helped me a lot.
Just glad I could help. Was geeked as hell when I saw this thing at the salvation army brand new for 15 bucks after I googled it and found out it was worth 300. Couldn't find anything regarding this issue at the time, surprised that of all things, this is the only original content ice ever created, and even then I have to give credit to brother support
thanks !! Here is the method for MFC-J430W
-Remove ink cartridges
-Power off printer
-Unplug for 25 seconds
-Plug in and power on
-At restart press fast OK,Menu,Mono then several times the upper arrow until Maintenance shows
-Type in 63, Mono, 1, ok
-Type 99
-Reinsert cartridges and proceed with setup
awesome comment man. thank you for sharing this. hope it helps where the vid couldnt
Awesome video. Worked exactly as you showed. Thank you so much!
you're very welcome. appreciate the positive feedback
Omg!!! You are amazing! And you just helped me save my sanity as well as our new homeschooling printer! On top of that, thank you for cussing too! It made this SO much more relatable! My daughter was giggling and saying "he sounds like you Mommy" lol!!!!
Legend. Worked on my new Xmas present 🎉
Thanks again
I bought a display model - you just saved me a printer and the cost of a glazier
As it was about to go out though the window.
Thank you. My mom has this printer she was about to throw it away. I fixed it thanks to you 🎉
Thank you so much. I followed this and got all the way to re-installing the ink cartridges at your 5 minute mark in your video but it comes up with 'Install Ink Yellow'. I have popped the Yellow out several times and clicked it back into place but the message doesn't change. It still is stating Install Ink Yellow. They are all the right cartridges for my Brother printer. Not sure what to do from here.
I have to say..this is an aweaome video. Thanks for sharing.
thanks for the compliment. wish i had better equipment for higher production quality. just glad i got the message through and could help people out
You are such a legend!!! Thankyou so much for this, really helped me out!
Solve my problem in a MFC--J491DW printer.
you're welcome. glad i was able to help
How did you do it without a home button?
@@eliwilliams3532 I have the same question.
Same question, how did you do it without a home button?
@@mimid316 press the red Stop/Exit then you could press the settings button
Thank you Mr. for sharing this solution
Fantastic, worked like a champ. Thanks man!
no problem. happy to help
Awesome thanks! Felt screwed after buying second hand
Glad to help. Had to call up customer support and lie to em, said I moved to a new house and everything reset even though I bought mine second hand as well
THANK YOU SO MUCH FOR POSTING THE VIDEO
you're very welcome
Thank you very much !!! It's work fine at MFC-J3530DW too !
Great help... Works on MFC-J2330DW... Thanks
Mine is still showing as lacking ink and won't print after taping the 3 color cartridges with the black tape. I will be so happy if this works.
most helpful video !! thank you
IT WORKED FOR ME ON MY MFC 5730DW BROTHER THX.
You are such a legend!!! Thankyou so much for this, really helped me out!
This worked...thanks so much. So freaking dumb this has to happen but regardless, it works. I appreciate ya!! I was going crazy and who has time for this shit? Not me.
The new black cartridge was not accepted, I tried to insert the original (the previous one) and it was not accepted anymore.
I followed your process with my brother DCP-J774DW....and well the original black cartridge was actually accepted again.
But still impossible to detect the ink level.
I inserted and tried the new cartridge, and this one is still not detected. The new colors seem to be accepted, but impossible to detect the ink levels neither. It is very confusing and frustrating.
Thank you very much! You are a lifesaver man
just glad i could help. couldn't find anything related to this issue online before i called customer support, figured I'd be the first to share the fix. Appreciate the comment, brother
Oh my goodness, thank you!
Thank you it really works! Blessed you more! 😁
glad it worked out. sorry i didnt get to your comment earlier
It happens when it's not a brand brother ink cartridge. I just ordered it from online shop. Now I know.
thank you ! yhank thank ! really easy to understand and it work the first time :)
glad i could help
it did change the message for me but still detected the ink cartridges as empty. literally so annoying because those inks have evaporated/gone with print testing!!
IT WORKED THANK YOU SO MUCH FOR UPLOADING THIS VIDEO
Thanks for the help!
Thanks a lot! You've been very helpful. Same problem here with a MFC-J491DW. I had to press Stop and then Settings and *2864 to enter Installer menu, but then used what you show: 63 # 3 99. Worked like a charm! Once again, thank you very much, sir!
Can you tell me exactly what you did because I have the same printer but I can’t get it to work
@@eduardocamacho8439 Hi Eduardo, I will try to write step by step:
Turn on the printer and let it start, then press STOP (Parar), the red hyphen top right on the printer. Then press settings (Config.), the button that has a screwdriver. You should press now, at the keypad, *2864
After that you should see installers menu, press now:
63
Mono (the grey hyphen button between red hyphen and green hyphen)
3
99
After that you shouldn't need the starter cartridges.
Hope it works for you!!!
Josep Innomedia sorry for the late reply but when I turn on my printer I makes me set up the time and date every time and when I hit stop or settings it just beeps. Is there anything else that I’m missing.
Josep Innomedia thank you so much!! You saved me so much frustration!!
Hey so I tried again and it worked. I was doing it wrong before but now I'm all set thanks!
Sensacional! Resolveu meu problema!
Works perfect for my Brother MFC-J5730DW
hi, it doesn't work for me. I am wondering if it because I am using a mix of real Brother cartriges and and alternative copies. May be the reset work if i change all the cartrige to alternatives copies. It would be a waste as some brother colors are still half full. What do you think? thanks
Is this working on j2330dw. My cartride symbolizes a question mark. It cannot be detect how is this so? Pls help
Thanks man up and running !!
Awesome. You are a life saver
J6520D W has a digital panel which is off when the message appears?
Perfect!!!! Thank you so much!!!!! 👍👍👍👍
Anyone know how to do this without the all the buttons my brother just has a home button and touch screen ifs a WFC-J680DW
thank you, it worked!
Best video mate 👌 thanks alot
anyone have any luck doing this with Mfc-j491dw i cant find its home button
thanks for the video
is there any way to disable ink levels? so we can manually refill the ink and it ignores all the sensors of ink level to print?
you need resetter - this is a device which resets the counter in the cartridge, You can't reset a completely empty cartridge. If the cartridge is completely empty you need a kit
Do you have any idea brother MFC J2330DW how to do it
First of all, very good video, which I see from the comments has helped a lot of people. I have a problem, my printer is MFC-j5320dw. While the required starter ink message appears, I can't access the menu by pressing home. With the error message in the display I can't do anything.
Press X first.
Hello, were you able to solve the problem with your printer? Do you remember how?
@@daniq.p.7048 using original cartridges
I tried the same procedure but it didn't work with my printer. My printer is MFC-J6555DW. Does my printer has a different code to put that would fix this issue? Pls help
Yay thank you so so much it really worked well.😍😍😍😀😀😀😀
When I do this on my MFC-J5340DWE I still get replace in message. My situation is that I have refilled all cartridges. It is detecting the black one but not the pink, blue or yellow. Sometimes it is saying reinstall slowly. Very frustrating. Any idea how to have this done? Some people say they made these cartridges with a chip that it won’t allow you to refill them. You are just forced to buy new ones.
Fantastic! You really make it easy to understand! How do we pm you?
Thank you so much it helped
The equivalent for models with no menu key, such as DCP-J1050DW is:
Remove cartridges, door open, unplug for 30 seconds, Switch on
to enter Maintenance mode, then
Use up arrow to select same for
Then to exit .
thank you so much. Unfortunately only one (cyan) has not been recognized, even if it's original and it's full of ink. Do you know the factory code to reset specifically the single color ? thank you
unfortunately i dont, im sure brother support would though. sorry for the late reply
Excellent, save everybody's life. How about JC599DW? NOW ONLY THE BLACK NOT WORKING? After refilled? Thanks
have you figured out about black cartridge ? I have the same problem.
Awesome .it worked...Thank you
Thanks. Is it likely to be the sanme for a UK model (exactly the same model No.)? It doesn't recognise my black cartridge which came with it.
I imagine so. As long as it's the same model
Thanks.. its work for Brother MFC-J3530DW
Thank you I love you.
Thank you so much
Sadly it didn't work out for me. After follwing all the steps, and closing the cover for the final step... same error message shows up on the screen... 'please reinstall ink cartriges'. Any other way to overcome this? thanks
Thank you!!!
All cartridges are original and still not recognized only black one. I try all ways. Replace Ink error still appears. Thumbs up btw
have you figured out how to recognize the black one? same problem here
Thank you Sir.
Is this work on MFC J6999CDW?
Muchas gracias!!!
Thank you, just thanks!
thank you so much
Thank you
It says my cyan ink has to push in properly 🤷🏾♂️
My God thanks a lot you saved me
does this work for a brother mfc-j6530?
yes
When i tried to power off from machine, got other message BUSY-TRY LATER , how to bypass this message
Very helpful.🤝👍💪
I was going to try this with my MFC-J497DW but there is no home button.
MFC-J491DW.
Take cartridges out and close the ink cover
Unplug for about 10 seconds
Plug back in and set date/time
Hit: settings * 2864
Hit: 63 (black start) 3
Hit: 99
Install regular cartridges
Enjoy your printer
thank you :)
Does anyone know how to bypass starter ink for model MFC-J480DW?
Please help!! I have the same model and I can't seem to figure it out.. Was given this printer as a gift without any ink, I purchased new ink and I'm having the same issue.. 😫😫😫😫😫😫
@@thecrfam2658 try MFC-J491DW.
Take cartridges out and close the ink cover
Unplug for about 10 seconds
Plug back in and set date/time
Hit: settings * 2864
Hit: 63 (black start) 3
Hit: 99
Install regular cartridges
Enjoy your printer
that didnt work for me after it shut down
THANK YOU
you're welcome
This is exactly the problem I'm having but unfortunately I have no physical buttons. Only a touch screen which is disabled while the printer is in error. I'm unable to make it do anything at all.
if you scroll through the comments, I recall at least one person having your same issue and explain how they resolved it. if you don't feel like looking, I'll browse through them here soon and post how to do it
Does not work with MFC-J491DW. There is not "home" button. Nothing I press will navigate away from the starter ink screen.
Read all comments
Great, tnx
Do You have any technique for brother j485dw, this model isn't the house button
unfortunately no, all i can recommend is calling brother customer support and making up a story. i imagne if i had told them i bought the printer used, they would have made me buy starter carts, so i lied and told them i moved and during the process, the printer fucked up. id suggest going the same route if you do end up calling them
busca como poner modo servicio brother mfc j 480
Hola nose si ya haigas logrado hacerlo yo tengo la misma impresora y por mucho tiempo tuve el mismo problema y al fin hable a brother y esta fue la solución espero te sirva. Quitas todos los cartuchos deconectas la impresora por 10 segundos lo conectas cierras la puerta de los cartuchos luego Aprensas juntos la tecla stop/exit y ok te lleva a pantalla de mantenience de ahí pones esto rápido *2864 luego pones 63 tecla black 3 esperas y después 99 comenzará la impresora y te pedirá los cartuchos y luego pones los cartuchos dentro y ya debe estar listo haces que se haga cleaning si algo no te funciona poner tecla stop/exit y hacerlo de nuevo hasta que te funcione.
@@brendavg9860 desafortunadamente ya compre otra, la brother la lleve a donar con los bomberos gracias !!!
@@francisconava7413 Si ya paso mucho tiempo te entiendo que mas puede hacer uno. Que bueno que ya tiene algo nuevo espero te vaya bien con esa nueva.