What is the Authority (or Power) of the Management Representative in QMS 2015? Can the customer/ Stakeholder point out such a Representative and ask about the Organization's responsibility, in case of Quality issues?
Hi, how is process performance different from monitoring and measurement results. I mean I ustd that previous is the “do” phase and latter is “ check” . But some how after covering customer satisfaction analysis and quality objectives and process performance, monitoring.... kind of becomes repetitive. Could you please correct me ?
Very helpful video in terms of management review. I have a question not regarding the video but regarding the new standard: If equiptment is used throughout the company's process to spot check the quality, does that equiptment need to be calibrated and verified? We do have a QA department (with calibrated and verified tools) that tests the finished product but I was wondering about the intermediate step. -Thank You
A CB cannot answer that question. It's consulting. ISO 9001 allows you either option - and sometimes you need to do both! Measurement activities should be planned, and made part of the 8.1 Planning requirements. It may be too late to inspect the final product. It's not really Quality's job. The people who make the product should know if they made it to specification. Waiting for someone else to tell them is very old fashioned and frequently ineffective. If someone picks up a measuring device they should be confident in the results they get, so at least a verification should be performed. Why wait until everything is done to the product, to find out it's wrong!
I believe you are reading too much into the review. You miss key words, such as "taking into consideration". Does it say everything has to be reviewed? I don't believe it makes sense to go through the whole set of inputs. If results show goals are met, (green light), customers keep coming back etc., what's the point of a review? If you've got faltering process, some product rejects, under par deliveries and so on, (yellow status) review those. If you've got red status things, stop and review! also nothing implies a regularly set - quarterly as you suggest - schedule of reviews, either. Some of the biggest mistakes are mixing EOS and QMS, for example. What's more, the review doesn't have to be a meeting, either. I'm concerned that a Certification Body leader has a skewed view of what ISO 9001 does and doesn't actually state.
ISO 9001:2015 Free Gap Analysis Checklist - ISO 9001:2015 bit.ly/2EIFAHf
i am staying tuned to your videos cause they are extremely helpful. I like the way you interpret the standard in a simple-easy-passionate mood
Really appreciate this video. This is a great video to refresh ISO 9001:2015 knowledge. Thanks!
I totally agree ! Nice breakdown of how to conduct a Management Review !
Thanks a lot
its clear and to the point
Great video - thanks :)
Great video. Can I have a pptn on Management Review template for me to use?
What is the Authority (or Power) of the Management Representative in QMS 2015? Can the customer/ Stakeholder point out such a Representative and ask about the Organization's responsibility, in case of Quality issues?
Hi, how is process performance different from monitoring and measurement results. I mean I ustd that previous is the “do” phase and latter is “ check” . But some how after covering customer satisfaction analysis and quality objectives and process performance, monitoring.... kind of becomes repetitive. Could you please correct me ?
Thanks for the video. A Lot of info.
You're welcome - I'm glad you liked it. All the Best Kobi
Thanks for the helpful video.
You're welcome - All the Best Kobi
Very helpful video in terms of management review. I have a question not regarding the video but regarding the new standard: If equiptment is used throughout the company's process to spot check the quality, does that equiptment need to be calibrated and verified? We do have a QA department (with calibrated and verified tools) that tests the finished product but I was wondering about the intermediate step. -Thank You
A CB cannot answer that question. It's consulting. ISO 9001 allows you either option - and sometimes you need to do both! Measurement activities should be planned, and made part of the 8.1 Planning requirements. It may be too late to inspect the final product. It's not really Quality's job. The people who make the product should know if they made it to specification. Waiting for someone else to tell them is very old fashioned and frequently ineffective. If someone picks up a measuring device they should be confident in the results they get, so at least a verification should be performed. Why wait until everything is done to the product, to find out it's wrong!
I believe you are reading too much into the review. You miss key words, such as "taking into consideration". Does it say everything has to be reviewed? I don't believe it makes sense to go through the whole set of inputs. If results show goals are met, (green light), customers keep coming back etc., what's the point of a review? If you've got faltering process, some product rejects, under par deliveries and so on, (yellow status) review those. If you've got red status things, stop and review!
also nothing implies a regularly set - quarterly as you suggest - schedule of reviews, either. Some of the biggest mistakes are mixing EOS and QMS, for example. What's more, the review doesn't have to be a meeting, either.
I'm concerned that a Certification Body leader has a skewed view of what ISO 9001 does and doesn't actually state.