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Verisure Alarm NOT being monitored!!!
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- เผยแพร่เมื่อ 4 ส.ค. 2022
- I'm renovating my house and the alarm system has stopped working on my kitchen door. After calling them x4 times, 40 minutes each time and getting a disconnection, I thought I'd trigger an alarm to see if they CALLED ME instead.
To my surprise, they didn't even action their contractual obligations to call me and investigate the breach.
I received a text with a number to call, which then tells you the lines are closed.
AVOID AT ALL COSTS!!!
Can only say as I find here. Around February time (2023) my wife set the alarm to "night time mode" that is we are at home with all windows and entry doors shut. At around 03:30am the dog wanted a pee! Forgetting she had set the alarm she opened the back door instantly triggering the alarm. Within 20secs Verisure was on the phone line saying they have noted a trigger. They challenged us for our password, and they gave us there's. We were asked TWICE if we were sure everything is ok when they were satisfied all was well the agent said " try to get back to sleep! please reset the alarm, good mourning and thank you for choosing Verisure. You might want to get Verisure out to test the equipment, but what in fact you were doing is triggering a false alarm.
I have heard that with verisure. They don't call unless they are certain that it is a break in. When they see you through the cameras. They know that it is you that is meant to be there and its not a burglar
How do they know that? do they have a pictuire of you or what?
@@fabb5 well
@@fabb5 if it’s someone who’s holding a camera and also they key throb for it it’s clearly not a burgeler
Im gonna try and help you and your viewers see what's happening with your Verisure System.
(I only want to help you and your viewers to see exactly what is happening)
NOTE: I am not a Verisure Staff member, I only know things about alarm systems and I also got experience with their alarm system.
1. 0:20 the alarm gives out error beep because there is a sabotage on a device. (you can see it later in the video because of the red led of the middle star of the Control Panel)
2. 0:26 arming the alarm, not triggering it (you don't have to pass the star to arm it, only when disarming)
3. 1:25 the alarm doesn't go off because it's just armed and you have to wait 3 minutes for a photodetector to trigger if you went near it, verisure fast alarm system
photodetectors have got this strange thing that you have to wait 3 minutes for a photodetector to detect again, on the shocksensors (window & door sensors that doesn't happen). Theorically it should have gone off if the sensor was sabotaged (bug). Later that happens on minute 3:08.
4. 1:45 the alarm system tells you that it's armed
5. 1:57 the same ^
6. 2:02 Disarming the alarm.
7. 2:06 the alarm system gives out the error beep again because of the sabotage on a device.
8. 2:11 arming again
9. 3:08 now goes off because there is a sabotage on a sensor (you can see it later in the video because of the red led of the middle star of the Control Panel)
10. 3:26 we can see clearly that the alarm is going off and there is a sabotage on sensor 5 of the system because of the red led of the middle star.
Also the GSM LED ( the one of the upper part of the panel) that shows you the alarm is communicating it's not even on which is not normal. It should be green when its everything ok or flashing green when it's communicating. Since they don't contact you in any way there is some communication issue too I guess.
11. 5:23 Disconnection of the alarm.
Your alarm system has got a faulty sensor & the control panel probably is faulty too.
The alarm GSM led is kinda strange that it's off, has it been always like this or you touched something?
Do you receive communications through SMS or the Verisure App and can you interact with your system from there?
If you don't want to continue with Verisure just change to another company or buy a DIY system. I can recommend you an amazing system if you want which can be controlled from you smartphone and with possibility to connect it to an Alarm Receiving Centre ONLY if you want.
If you get it fixed I recommend recording & doing more tests so you have proofs about how they do their job & how the alarm systems works. These can help you dealing with Verisure.
That was some explanation 👏
It was a load of bulls*** that's what it was.
Verisure alarms are a cheap, nasty Chinese GSM alarm. They do not follow standard BS alarm regulations even though they say they do.
This is false insurance grading and this is illegal in the UK.
Verisure can access the photo detectors at any point, regardless of the status of the system.
Verisure can see whatever you're doing, whenever they want to see it. Again, illegal in the UK.
Verisure have already been banned in multiple countries across Europe and the world since they are not proper alarms, they are false graded, dodgy spy devices that cost far more than a tradition and SAFE alarm system which actually protect you and communicate with the ARC no matter what
Yes that was a great explanation, but what is the alternative suggestion you mentioned?
@@JustJoeBlogs I would recommend cancelling with Verisure and getting a local company to install a much more reliable system.
If you are in the Gloucster Area I would recommend Logan Security
If you are in the Manchester area I would recommend TGNW Smart Alarms
@@JustJoeBlogs I would get a Texecom alarm but you probably have to get a expert to set it up.
I have been with them for three years. Excellent service.
Yeah Its A Faulty System, The Extra Internal Siren With The Lights Did Not Even Sound And The Alarm Keypad Upstairs Did Not Even Show A Green Light Between The SOS Button And The 112 Button When It Was Disarmed. I Have A Verisure Alarm But Its a SVK Voicepad Keypad Newer Than This And The Photodetector Flashed At You And Thats Mean Verisure Team Saw It And Knew It Was You With The Fob So Thats Why They Did Not Call You, When The Alarm Triggered The Light Between The SOS And 112 Button Is Supposed To Flash If The Alarm Is Triggered. So Clearly Your Alarm Is Faulty
Verisure charge you again for all the equipment if you stop the expensive monthly payments. Their salesmen have been pulled up for pressure selling and hiding T&Cs; there are many TH-cam videos giving evidence. Would never recommend them.
I was thinking seriously of signing up now I've seen this review clip hell 👎 no thanks for the warning bro ADT here i come 😊
Your system isn't even connected to the arc and you have devices in tamper. Either your system is taken offline or you have no sim or anything inside it.
We have been with Versuire for the last 9 months; every time the alarm is triggered by mistake, we receive an audio call via the control panel and SMS. I think your system is faulty and you need to call them.
Yep true
They’ve just upped our subscription by 25% per month , I want it out and now they say 3 months notice , direct debit cancelled I’ll now await their call rather than spend an hour on the phone, oh and have you seen the quality of the pictures the cameras take absolutely shocking I don’t even recognise myself 😂
you have the key fob that tells them you are in and doing it yourself why would they call on a false alarm
He did not
There is a gsm light on top of your panel is it red or green or orange ? The light on the middle
Horrible..they suck money…even though I had given proper notice for disconnection they kept taking money from account…when claimed they didn’t pay back .. worst company I have ever dealt with
Crazy! I was going to place an order TODAY!!!
it is not that bad. it was made in finland. so finland has the best service and their shortstaffed. ive had the alarms for about 3 years and it is amazing
Please don’t find yourself a good security system
Se você arma dentro do local ele entende que faz parte do local esta movimentação, pra você arma um alarme que precisa não estar dentro do local para uso? Liga pra central e faça o teste de forma correta e aprenda a fazer uso devido do equipamento.
The alarm rings so it's not a problem but just that on the My Verisure application you can change the time of the trigger and that for them to call you you must first disable the alarm while it rings and after it tells you a message here it is.
Dammm that ain’t good go for something like Ring or Chubb They Have Excellent Monitoring Services
I think you have a broken alarm
Thats why you're not getting the call from the alarm receving center i recommend you buy another one
were have had it in 2 year we have taken them to court abd were getting the money back. 45 minutes b4 any come over the control panel
I certainly won't be phoning verisure alarms and l will also be sharing this publicly crap service.
You have a few seconds of delay arming programmed in your alarm, either by default, by you or technical service. Once you exit and close everything. If you stay inside fooling around after arming it within those 15, 20, 30 secs, the alarms detect that foolish act and just don't go off. It wasn't expecting that from you. So, there you go, you messing with the alarm and have to handle the fire after.
So, it's a few seconds for you to exit, and then 3 min for the alarm to recalibrate with zero movement and properly arm itself. The reason is that many times, people forget about something and simply go back inside.
Sabotage or Tamper signals. Even if the alarm is off, the alarm company gets those signals and makes efforts to cross reference with you and investigate to determine whether or not a technician is needed. People tend to forget about it or just don't have the time to make an appointment
90% of sabotage signals from sensors are the owners' painting or cleaning, and they leave it like that
I would ask them which British standards there equipment and installations are compliant to.
I work in the industry and the hoops we have to install too is ridiculous on occasion to make sure system provided to the customer are compliant to the BSI
That's very bad and they don't care just get rid of this company and just installed wireless alarm system by your self which now new system have auto dial numbers to all your family if you want with voice messages and you can fully control your alarm system anywhere in the world
that system is the out of date system since 2-3years they have the new one on the market. You're probably not paying and now the system is not connected to the central and it only makes noises
Do me a favour and get rid of that heap of garbage it’s a spy device. Get a more reliable system. Pyronix Enforcer much better quality
That is disgraceful that you are alarm is not monitored
He fobbed the alarm, so they know it's a fob holder ao why would they think it's a break in.
It’s same happened to me I cancel the subscription as well
Verisure charge you for the equipment again if you cancel the monthly subscription. They hide it in the T&Cs. It’s a scam.
They got 4 million customers in 16 countries.
There's obviously a fault.
They will rectify. I've got the system and it's absolutely fantastic. They will be no1 in uk soon like in 16 european countries.
I'd be more worried if 1000s of these videos were out.
Call up get them out job done. Good luck
Mate you sound like verisure staff
Nope. There are many many complaints as Verisure make you pay for the equipment again if you stop the monthly payments. You don’t own the equipment fitted to your house!!!
That happend to me. It could be due to the fact that they confirmed that it’s a false alarm
My system has been great for many years.
La peor experiencia de mi vida con esta empresa. No los contraten nunca
Verisure alarm is not working its been two weeks now absalute waste of time and money
Chill out Martin it’s a faulty alarm, speak to Verisure lol
Did u got an answer from them?
Siempre la competencia desleal, activan una alarma que no tiene monitoreo porque seguro no pagan, es obvio que NADIE LOS VA ASISTIR, mejor comparta las bondades de sus productos, es de muy baja clase hacer eso.
Same thing happened to me I hate them 😡
Someone sabotaged it
That why sector alarm is the best
Yes no I hate them for this reason if I was getting an burglar alarm I would of gone with ADT or a a trusted company
A alarm that works on Wi-Fi is easily beaten with a laptop running a Wi-Fi disconnect, no cameras no notifications place robbed and cameras smashed or stolen. Don’t waste the money
Aea
I do alarm systems as a job and I recently took one of these out and half the detectors didn't have batteries in them
I fitted a brand new system that can be relied on
No batteries in them? Sounds like you have a system that's been decommissioned
Go with ADT
ADT isn’t any better to be honest. It’s best to go with a local alarm company that has up to date industry approvals such as NACOS
@@SunSecurity yes ADT is NACOS approved which why it had a special built building for the alarm receiving centre and they issue URN’s for Police Response
@@bengreen3159 so do most local alarm companies and you will probably get just as good service and cost you a lot less.
Are you still with verisure, I am thinking of going with them
Make sure you read and understand ALL the T&Cs before you do. You don’t own the equipment with Verisure if you cancel the monthly subscription. It will cost you hundreds more if you ever cancel! Scam.
He's just fishing for likes 😅
Just buy a dog
That's because you got in side cams so thay know it's you in if it want you or your partner the fog gone off and calls you numpty 😆
Never mind the arrogance of letting your alarm go off for long periods of time while your in your house as a test…. Don’t worry about the neighbours will you!
Verisure don’t care about your 50 quid and they know your channel will reach hardly anyone
EVEN IF ITS MONITORED THE POLICE TKE 3 DAYS TO RESPOND SUCKER