Update on GIBSON EXPLORER CUSTOM (2024) | Returned and refunded! (part 2)

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  • เผยแพร่เมื่อ 3 พ.ย. 2024

ความคิดเห็น • 76

  • @ltgray2780
    @ltgray2780 หลายเดือนก่อน +5

    Any Custom Shop guitar should be pristine...Shame Gibson, Shame. Epiphone Korina Explorers look nice, but I think they have chunky necks, too. I could be wrong, though. Good Luck. Shijie makes some solid guitars. I love mine.

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      "Any Custom Shop guitar should be pristine" - Exactly. That's what I think also and that's why I wouldn't bother to fixing it by myself. We should pay for quality.

  • @BrundonC
    @BrundonC หลายเดือนก่อน +1

    I’m waiting on my explorer to come back after sending it back right after buying it.
    Been over a month and I’m still waiting, they have promised me multiple times that the replacements are hand picked and it will be perfect. We will see what happens. I’m dealing with Gibson directly.

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      Another sad and dissapointing story, that's why I wanted to avoid the replacement or fixing procedure. When clients have to think about it in high end products and what they getting is a big problem - that's really a bummer

  • @BillyTheKidsGhost
    @BillyTheKidsGhost หลายเดือนก่อน +2

    There are custom builders out there, that can make you a Licence explorer for almost the same price. Maybe that could be a future option.

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      I guess I'll go this way

    • @chocolatecookie8571
      @chocolatecookie8571 หลายเดือนก่อน +1

      Halo custom guitars could be a good option.

  • @8KilgoreTrout4
    @8KilgoreTrout4 หลายเดือนก่อน +1

    I bought a high-end Gibson and discovered for myself that all the bad rumours are true.

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน +1

      So dissapointing, I think I'll try out other brands in near future

  • @kcb5150
    @kcb5150 หลายเดือนก่อน +1

    You would think the seemingly neverending stream of disappointed customers posting videos about Gibson products they purchased coupled with the rapid advancements of guitars at a much lower price point would scare Gibson straight about QC but they never learn, sadly... Shame on the vendor as well for missing the bridge issue...

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      Same problem from years I guess, nothing really changed

  • @ScottPaine
    @ScottPaine หลายเดือนก่อน +1

    I get having an issue with the bridge post being crooked and not having the correct paperwork. I don't get having issues with the placement of the strap buttons. I'm sure you at least looked at photo's of the guitar and could see were the strap buttons were going to be. I also don't understand your complaints about the neck. The specs. for the guitar (which includes the neck size, radius, shape and depth ect.) would have been listed on Gibsons site and Toman's site. So that sould not have been a surprise either. I didn't see what your issue was with the finish. You're describing it as thin. It's a nitro finish and Nitro is put on thin. I don't remember what the specs. are for the thickness of the nitro but it is very thin. The reason they use nitro is because it's thinner than a poly finish. If you put on a thick finish, it dampens some of the sustain, tone and playability. The reason old guitars with a thin nitro finish sound good is because the wood can breath and isn't dampened by a thick poly. Most of that is marking hype but the truth of the matter is simple. The finish is put on very thin and Nitro is in itself a thin finish. The bridge pin and paperwork are the only two issues I see. All of the other stuff should have been known it would have been easily seen in photos and reading the specs. from on of many websites. Again! I don't know what you were trying to say about the finish. I've sent back Gibsons also. They had bad blemishes that should have never left the factory I the condition it did. After a return or 2 they finally sent one with no issues. They are at least good with doing returns. I also thing when you spend upwords of $3K for a guitar, it should be perfect! I currently have 5 Gibson Les Pauls. It's sad that I also have mid priced guitars like Schecters and a lot of other guitars that range from $800 USD to $1300 USD. Every one of the other guitars showed up perfect with no issues and a perfect setup straight out of the box. All but one brand. I went through 7 EVH guitars. Starting with the cheaper Wolfgangs to the $1200 Wolfgangs. Every one was terrible. They were unable to be setup, missing parts and tons of blemishes. One even came and the volume and tone pots were in the wrong position. I gave up on EVH and bought a Kramer.

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      Man I know the purpose of the nitro finish. For sure the bridge is an actual issue but maybe you should check out my channel at first... the lacquer thing - my standard Gibson Explorer from 1990 year has it better, really. You cannot see the CNC machine throu it. So why I should not talk about it? I got another 2 reference points (other Gibson Explorers). Two other cases etc. I wanted to say it also to remember it. And strap buttons - I know where they are - but doesn't mean they will be comfortable. I knew that after trying it out. The same with the neck - I didn't try it out before. I feel strange responding to those kind of comments cause I feel I wasting my time.

    • @nkmcfrln
      @nkmcfrln 7 วันที่ผ่านมา

      @@neworderofsanity No you don’t know what the issue is and you never admit when you’re wrong.
      No matter how right anybody is you turn it around to make yourself look better than they are when you’re completely wrong.
      The thinner a nitro finish is the better.
      You want a cheap, thick, urethane finish.
      Like I told you before in detail. And gave you examples of. But you removed the comment.
      People have told you about the strap placement, so what you need to do is make a video bashing ESP instead of Gibson and James Hetfield for having the strap buttons placed the same way as this Explorer.
      I told you, and directed you to articles with pictures, the bridge is supposed to be tilted at the same angle as the pickups.
      And like other people have told you, just like I did, you would have had all the specs including the neck before you ordered the guitar and that style of neck is the best sound wise.
      All sorts of huge gaffes Gibson is still making with guitars that are twice, three times expensive as this Explorer, and you find issues that are not issues.
      You sent back a guitar that you said sounds good, looks good, the case is good, because you don’t even know the basics about guitars and don’t want to learn.
      There might have been real issues with this guitar that you didn’t know how to spot.

    • @neworderofsanity
      @neworderofsanity  7 วันที่ผ่านมา

      @@nkmcfrln I agree the thinner nitro the better the sound (I got guitar from Gothic series), but still I do not like when you can see the CNC machine cuts throu it - it looks cheap. So something went wrong on the horn and laquer melted or went too thin, I do not know what exactly but I didn't want to spend my time to analize it, so I just mentioned about it and you make it a big deal and make me a lecture. That guitar had more serious issiue going on and I do not want to spend my time on articles or analysis, so be so kind and stop telling me all the knowlaedge under the comments with your analysis and send it to fabric and detailers to just deliver playable guitars.

  • @Shaggerton
    @Shaggerton หลายเดือนก่อน +1

    I hope you find your dream axe soon!!

  • @chocolatecookie8571
    @chocolatecookie8571 หลายเดือนก่อน +1

    Terrible experience. Should not have happened. Luckily you got a full refund after sending it back. Always good to make unboxing videos when you purchase an item even if the video is for private use only. That way you have clear evidence when there is an error.
    The problem lies in management of the company. Not the little men who are producing or checking the guitars. Yet they get all the blame but the management is the real cause. It happens in many companies nowadays. But there is also something to say about the quality checks in between the factory and the client. A guitar seller also has to do check-ups. But there also is a management problem.

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน +1

      Totally agree, I'm glad I did the unboxing video and shared it to others. I do not know why this or previous management couldn't manage good QC for years now

  • @toothpicvic8695
    @toothpicvic8695 หลายเดือนก่อน +1

    At the extremely high prices Gibson charges their guitar should be absolutely flawless. Perfection Perfection Perfection. I was about to order a custom shop FLYING V from Gibson last fall but decided to have 1 built by a Luther instead.
    The Gibson v was going to cost me $16,000 US dollars, however I only spent $4,800.USD. By having it made for me I was able to choose the neck profile, choose the type of pickups choose the electrical configuration, choose the type of wood. And when it was finished 6 months later I have a custom made FLYING V like none other in the world.
    Find a guitar Luther and have your guitar made just for you.
    Gibson has become a branded name and all the qualities have been diminished. They are actually one of the worst built guitars out there now.

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      I'm thinking about luthier guitar more lately, for that money I could have 2 or 3 of them so after that adventure it's more clear and resonable to go this way

    • @kaiserpuppydog7174
      @kaiserpuppydog7174 หลายเดือนก่อน

      In 1983 I ordered a made to order Dean V when they were still a small American company. Including the value of my trade I paid around $900.00. Prices are so crazy now with these custom guitars by Gibson & Fender, way beyond the average inflation

  • @jimyounger9490
    @jimyounger9490 หลายเดือนก่อน +4

    Ya mean that’s it. Here’s your money back , see ya ?? What ?? Isn’t anyone from Gibson watching this ?? I mean it was a terrible thing to happen and experience , but the way one handles their mistakes is how one should be judged. We all make mistakes. Everyone and every company. But it’s how you handle your mistakes that determines worth. Now I really have a big question mark !! Did they apologize and try to make it right , like some kind of discount for all he went through ?? What a shitty way to end this !! I’m shaking my head.

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      No contact from Gibson, I didn't even expected that to be honest. I got only a standard generated message from thomann that they're "sorry for inconvenience with the order". At that point I asked for the money return because I didn't want to keep the guitar so any discount propositions were on the table.

    • @jimyounger9490
      @jimyounger9490 หลายเดือนก่อน

      @@neworderofsanity yeah like I said. What a shitty way to end this. I meant they should have sent you a perfect guitar and like their cost for doing to you what they did. I’m just disappointed because I love Gibson too.

    • @ibisrox1
      @ibisrox1 หลายเดือนก่อน

      @@jimyounger9490 no when people are this anal give the money back and get it sold again

  • @IndyRockStar
    @IndyRockStar หลายเดือนก่อน +1

    5300 Euro is $5879. These guitars new in the USA are $5499 or 4957 EUR.

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      That's right, depends of course on the actual currency exchange rate but still a difference

    • @chocolatecookie8571
      @chocolatecookie8571 หลายเดือนก่อน +1

      Import tax

  • @maxduke1943
    @maxduke1943 หลายเดือนก่อน +1

    I would return it because the strap button is not on the heel.

  • @theariesexperiment4642
    @theariesexperiment4642 หลายเดือนก่อน +1

    Its an engineering flaw in the design. Gibson fixed the issue years ago. Its called the "harmonica bridge".

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      I guess they still didn't fixed that problem :)

  • @helloyu6270
    @helloyu6270 หลายเดือนก่อน

    What’s wrong at 3:10? Tilted post?

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      Check out previous video, the angeled TOM bridge

  • @shanemewborn4444
    @shanemewborn4444 หลายเดือนก่อน +1

    So have you decided what you're going to purchase now in place of this guitar? So sorry this happened to you and there's no excuse for them to release a guitar that expensive! No excuses!!!

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      Thank you so much for good words! Currently I'm lean back for a while but wondering about Edwards LP's or Fender Jim Root signatures (longer scales), I would like to check them in the near future

    • @petkopeet
      @petkopeet หลายเดือนก่อน

      @@neworderofsanityodradzam edwardsy, miałem jednego ltc’ka i było to najbardziej głuche i martwe wiosło na jakim grałem. Dodatkowo na polskim rynku edwardsy osiągają absurdalne ceny, czasami dużo drożej niż nówka w Japonii. Często polscy handlarze tymi wiosłami ściągają uszkodzone z Japonii za psi grosz, naprawiają je i sprzedają jako nie bite. Jak chcesz singlecuta to może jakiś prs, albo Schecter? Qc jest na pewno na wyższym poziomie i mają lepszą powtarzalność.

  • @Rikamortis6stringer
    @Rikamortis6stringer หลายเดือนก่อน +1

    I have been playing guitar since early '80s and have collection of about 14. Most of my guitars are price range 900-2000 Dollars. Honestly if I was buying a new custom shop guitar and I had approximately 5000 to spend I would buy ESP Not any hesitation ESP custom shop is the best bang for your buck and you will not have one issue with quality. It might take a while But you will get it look into it buddy You will not be let down by those guys. Check out ESP custom shop or Schecter. I would not buy Gibson they're a little overpriced Yes they're good but in this modern day ESP is the way to go 100%. Sorry you had to go through this! Piece my friend....

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      But as I know they doesn't make traditional Explorer shape anymore - or am I wrong?

    • @Rikamortis6stringer
      @Rikamortis6stringer หลายเดือนก่อน +1

      ​​@@neworderofsanityI saw a custom shop from 2019 on reverb that is traditional Explorer shape white binding with gold hardware ebony color. Matter of fact I just bought a schechter evil twin E1 guitar. It's not exactly traditional explore shape but it's a very close but the price is much better much much better Maybe it's not a Gibson but I like it better than Gibson In my opinion Gibson is way overpriced and you're paying for the name of the brand and look what you got. I WOULDN'T BUY GIBSON

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน +1

      @@Rikamortis6stringer Interesting, wondering if they in ESP would do it on special order

    • @infinidominion
      @infinidominion หลายเดือนก่อน +1

      ​@@Rikamortis6stringer I recently got an E-1 as well and it is amazing. Funny enough, I didnt notice so much how Destroyer shaped they are until I put a traditional Explorer next to it

    • @antv4408
      @antv4408 หลายเดือนก่อน

      I 100% agree esp custom shop will get you the attention to detail and perfection you're looking for. Just be aware it is a different type of guitar to a gibson. Esp will have a much flatter neck and be more geared towards metal; even in comparison to an explorer. Additionally, it will take longer than 5 months to get.

  • @johnro6659
    @johnro6659 หลายเดือนก่อน +1

    What a big disappointment!! IMO over the years Gibson's QC has gotten terrible but, a Custom Shop having this issue is 100% wrong and should have been picked up with an easy once over! I think Gibson gets a lot of guitars returned and is why they sell guitars now thru their mod shop and demo shops. I think these are all guitars that should have been marked as seconds they fix, refinish with what ever they have laying around and sell for high prices. I shop a couple times a week at my local guitar shops, I usually look for deals on pre owned stuff ocasionally new stuff on sale. While I am there I check out the new guitars and I find many flaws on new guitars that should have been picked up before they leave the factory. A few months ago I saw a brand new Explorer in black with the standard hardware. I have no idea how it left the factory the way it was you could see the seams where the wood was joined together from the floor. It was on the top of the wall display and easily seen how could they miss that thru QC? It was like they skipped QC even before it went to paint! If these were guitars under $500.00 I would say it's not that big of a deal. When your selling a guitar at the level these are in the 1000s of dollar ranges they need to be pristine. If this came to me I would not only demand a refund but a flawless replacement at a discount for my trouble and mostly for the huge disappointment for shelling out big money for a dream guitar that seems to have been swapped already for a better one and they missed swapping the paper work!

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน +1

      Agree 100%. Also I thought the same about demo and mod shop really. I just don't know how that kind of issues can be seen in shops or clients, QC must have been completly ignored at some point

  • @kirkpono5951
    @kirkpono5951 หลายเดือนก่อน +2

    5,000.00 for a guitar!!!!! Never! Especially a Gibson!

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      I like to try it out, so I have tried out 😂

  • @Captain_Yata
    @Captain_Yata หลายเดือนก่อน +1

    Hey if you're still looking for a custom guitar (that's half the price and much more customisable) you should check out Balaguer, they're INCREDIBLE to play and you get to customise almost every single aspect of the guitar :)

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน +1

      I think more about custom made lastly. I know Balaguer but it's not classic Explorer shape. In Poland we have many small manufacturers so maybe I'll go this way, we'll see.

    • @Captain_Yata
      @Captain_Yata หลายเดือนก่อน +1

      @@neworderofsanity Yeah, it's a shame they can't use the actual shape, but I do think their version is much better than a lot of other Explorer-style guitars :)

  • @theariesexperiment4642
    @theariesexperiment4642 หลายเดือนก่อน +1

    Gibson is all about profit margins in 2024. The Slash 335. The Page double neck, and Scalia Artisan series. When your top shelf guitars are having these kind of issues,....?,.....its kind of an issue. You cant charge "perfect guitar" prices and build non perfect guitars.

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      Nice said, top shelf having these kind of issues it's absolutely an serious issue

  • @nkmcfrln
    @nkmcfrln 9 วันที่ผ่านมา

    I see the ignorance in your eyes.

    • @neworderofsanity
      @neworderofsanity  8 วันที่ผ่านมา

      Really? I think I'm just wiser :) I guess you'll thank me some day for that video!

    • @nkmcfrln
      @nkmcfrln 8 วันที่ผ่านมา

      @@neworderofsanity You’re so ignorant it’s not funny and nobody can tell you that because you’re so completely ignorant.
      It just feeds your ego.
      I wrote another comment and it was removed going into detail.
      All kinds of legitimate issues you can find with Gibson’s regardless of the price and you find fault with things which are supposed to be that way like the thin nitrocellulose finish.
      You’re a complete 🫏 with that accent thinking you’re superior.
      Do you get that I’m critical of Gibson?
      I’m not going to thank a complete 🫏 in the future.

    • @nkmcfrln
      @nkmcfrln 8 วันที่ผ่านมา

      @@neworderofsanity You keep on removing my comments as soon as I post them.

    • @neworderofsanity
      @neworderofsanity  7 วันที่ผ่านมา

      I didn't delete anything my friend, but had some laughter of your emotional involvment :) Your detailed comment is still below ScottPaine comment and I haven't eaven read it yet :) my ego has been feeded enough after this one :D

  • @ibisrox1
    @ibisrox1 หลายเดือนก่อน

    58 neck's come on Explorers you should buy a relic fender u dont deserve that guitar

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      you deserve to not know what quality looks like, go for some B stock in regular pirce and get back to your cave with joy :)

    • @ibisrox1
      @ibisrox1 หลายเดือนก่อน

      @@neworderofsanity your complaints make no sense

    • @ibisrox1
      @ibisrox1 หลายเดือนก่อน

      @@neworderofsanity show the flaws not "I dont like the neck width the 29000 korinas are baseball bats

    • @ibisrox1
      @ibisrox1 หลายเดือนก่อน

      @@neworderofsanity my cave has a 48 yr old Korina and my collection is in the 150k range I ll gladly sit in that cave! Fkn anal retentive dont deserve gibsons

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน

      Go watch main video (part 1) you braging i-d-i-o-t and don't waste my time, F. off

  • @Relayer6a
    @Relayer6a หลายเดือนก่อน +2

    Sorry, I don't see what your complaints are. Your choice. You pay your money and you have to be happy. But you are complaining about a lot of nothing. The bridge might be an actual issue. Hard to tell from what you showed. Nothing else you pointed out is an issue. I'm really sorry I clicked on this.

    • @Rikamortis6stringer
      @Rikamortis6stringer หลายเดือนก่อน +2

      Apparently you didn't watch the video

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน +4

      For sure the bridge is an actual issue but look at the lacquer thing - my standard Gibson Explorer from 1990 year has it better, really. So why I should not talk about it, I got another 2 reference points (other Gibson Explorers). Two other cases etc. I wanted to say it also to remember it.

    • @revtimewest
      @revtimewest หลายเดือนก่อน +4

      You dont understand that a 5k guitar has to be perfect? Perhaps you should stop replying you dont understand much of anything.

    • @Relayer6a
      @Relayer6a หลายเดือนก่อน +1

      @@revtimewest You don't understand what hand labor produces. You want "perfect", whatever that is, but machine made plastic coated guitars. And maybe you should stop uploading videos if you can't handle comments.

    • @neworderofsanity
      @neworderofsanity  หลายเดือนก่อน +1

      I think you responded to wrong person :)