The actual solution is to replace the batteries and make sure that the wires haven’t disconnected. Hard reset with the master code that came in the box if you need it. The master code is also located on a sticker inside the mechanism if you take the entire thing apart from the inside.
If the inteeior cam is installed correctly in the down direction when deadbolt is open, and your lock was working properly for some amount of time, then you likely should do a factory reset. Easy to do lots of videos. I appreciate the effort of this person. However like another commentor said below, the person did not clarify that this effort must use the six digit programming code. This did not work for me. I needed to do a factory wipe and reset. This is really easy to do but make sure you have your codes. If you have misplaced them they are on the inside part, but on the surface that is attached to the door. So you would have to take it off to look at it. I suggest you take a picture of it and keep it in your digital files. the symptoms of my lock is that it was installed a year and a half ago and worked with no problems. I was away and somebody was feeding my pet. There was also lots of rain. I am not sure why but my Lock went into an open mode. Where it never locked. You didn't even need to hit the top exterior button to lock it and it would also unlock without needing to touch any buttons. Yes the interior cam is installed in the correct direction. One the above suggestion did not work I did the factory reset. That worked perfect.
All videos I see on youtube for this problem describe the same issue. And the fix is super simple and stupid. My lock functions normally and can't be unlocked without a code 90 % of the time, but randomly will be able to be unlocked without a code or pushing the Schlage button. With all resets and "fixes" tried, it still does it. I'm throwing it in the trash and buying a better one.
To everyone that watches this video in the future. It actually IS the fix, but he missed the most important step. You need to unscrew the lock or look in your directions and find the MASTER CODE on the yellow label. That is the code hes putting in and why he cant show us because you can NOT change this code and its unique to every lock. Once you put it in it WILL work i assure you.
I had to stop watching when you said you needed to hide the combination from the viewer. 1) if you're teaching HOW... then you could've reprogrammed a bogus code. 2) You think anyone will find "your" door? 😂
May be time to change out the lock. Eventually this method stopped working for my lock too so I went ahead and put in a new one. th-cam.com/video/rKJgwzh4SpM/w-d-xo.html
thank u sir
The actual solution is to replace the batteries and make sure that the wires haven’t disconnected. Hard reset with the master code that came in the box if you need it. The master code is also located on a sticker inside the mechanism if you take the entire thing apart from the inside.
👍Always check the batteries first
If the inteeior cam is installed correctly in the down direction when deadbolt is open, and your lock was working properly for some amount of time, then you likely should do a factory reset. Easy to do lots of videos. I appreciate the effort of this person. However like another commentor said below, the person did not clarify that this effort must use the six digit programming code. This did not work for me. I needed to do a factory wipe and reset. This is really easy to do but make sure you have your codes. If you have misplaced them they are on the inside part, but on the surface that is attached to the door. So you would have to take it off to look at it. I suggest you take a picture of it and keep it in your digital files. the symptoms of my lock is that it was installed a year and a half ago and worked with no problems. I was away and somebody was feeding my pet. There was also lots of rain. I am not sure why but my Lock went into an open mode. Where it never locked. You didn't even need to hit the top exterior button to lock it and it would also unlock without needing to touch any buttons. Yes the interior cam is installed in the correct direction. One the above suggestion did not work I did the factory reset. That worked perfect.
All videos I see on youtube for this problem describe the same issue. And the fix is super simple and stupid. My lock functions normally and can't be unlocked without a code 90 % of the time, but randomly will be able to be unlocked without a code or pushing the Schlage button. With all resets and "fixes" tried, it still does it. I'm throwing it in the trash and buying a better one.
Probably the best solution I've heard
To everyone that watches this video in the future. It actually IS the fix, but he missed the most important step.
You need to unscrew the lock or look in your directions and find the MASTER CODE on the yellow label. That is the code hes putting in and why he cant show us because you can NOT change this code and its unique to every lock. Once you put it in it WILL work i assure you.
Its not working for me for some reason? is it user code a or user code b ??
This was no help
Worked for me. Yours might be a different issue.
I had to stop watching when you said you needed to hide the combination from the viewer. 1) if you're teaching HOW... then you could've reprogrammed a bogus code. 2) You think anyone will find "your" door? 😂
I wouldn't be too surprised if someone figured out my location based on what was in the video
Didn’t work at all
May be time to change out the lock. Eventually this method stopped working for my lock too so I went ahead and put in a new one. th-cam.com/video/rKJgwzh4SpM/w-d-xo.html