IT: Entry Level Helpdesk/Desktop Support (Troubleshooting Real Life Tickets Part4)
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- เผยแพร่เมื่อ 4 ก.พ. 2025
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My Sample Resume Playlist:
• IT Resumes
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• IT Interview Questions
My Courses for New People In Tech:
• The Path Of The Tech
3:30 Ticket # 1: PC having a Domain Trust Issue.
# Troubleshooting Steps #
1. Login as admin on the local pc of the user
2. Open File Explore then Right Click "This PC"
3. Hit Properties
4. Change Settings (Right Side)
5. Click Change
6. Select Workgroup then type anyname you like
7. Click Okay
8. Enter the admin credential of the Domain Controller
9. Do restart
10. Repeat Steps 1 to 9 but this time at step 6 choose Domain and enter the correct domain name
# Verification Steps #
1. Login to Domain Server
2. Go to Server Manager
3. Tools-> Active Directory Users and Computers
4. Click Computers OU
5. Look for the computer object of the user's workstation
12:19 Ticket # 2: Setup the PC for a New Hire employee
# Steps #
13:31 Join the workstation to the domain
14:58 Create an account of the user in Active Directory
16:08 Add a home folder drive for the user
17:58 Add the user to a specific distribution group as member in Active Directory
17:45 Mapped a network drive of the user to their designated department
20:43 Create a mailbox of the user
23:31 login to the user's laptop using the newly created account
24:22 Create an app shortcuts & other stuff to make it look in a professional setup
26:07 Possible Job interview question: How do you mapped a drive on the local pc
Im about to jat down all the instructions until i saw this. Thanks man.
Just start new role in IT, very helpful videos, will be watching more of them, thanks
I'm just starting in the IT field...this information is very helpful, thank you for explaining things so well.
I just stumble upon this video. I'm currently working towards my IT certification and this video is great. I hope you will continue to do these videos. Again, thank you for the upload.
Thanks
Thank you. This is realy good videos for someone starting or trying to get into IT industry. I benefited alot watching your vidoes, very clear explanations.
Thanks
You’re very helpful, I’m just starting my tech support career so please more vids similar to these! THANK YOU
Will do!
Thank you thank you! I start at a new position next week and I am sure I will see these tickets. Hope to see more videos soon.
thank you kev
Good work, very informative and helpful thanks
Np
thank you so much!
Got a question about the new hire ticket. Wouldn't the company tell you to add the person to a security group first before doing security permissions, rather than giving that individual user access to the share drive?
It depends on the company. If the folder has no security groups on it than you would make one for it. If there a group available, you would just add them to it with approval.
This is great content. Thank you
I tryed to click the like button as many time as i could it just gives you the unlike option don't worry we got you
haha.
You are doing a great job man! new subsriber !!
Thanks
im from philippines, thank you sir
Thanks Kev this is so helpful. I am an aspiring IT newbie, my target is to land a help desk/ IT support job. Already taking up the Active Directory Course on Udemy. Also following your videos and Professor Messer as well. How far do you think I can get to within 5 to 6 moths?
hard to answer that question because it really depends on your resume and luck pretty much. I seen someone get a job in 3 months with no experience like I seen someone get a job after 10 months. It really depends on the person and their resume.
Kevtech IT Support Great. I had some experience as a volunteer with a telecommunication company some years back helping people troubleshoot basic computer issues.
@@saikesjaria I know its kinda late but what course in udemy you took for active directory?
Another great video with a wealth of information. What are your computer specs?
Cool. I run 64gb ram, amz ryzen 12 cores, 1tb ssd, and liquid cooling system, 2080ti graphics card with 12gb on it.
Could you make a video regarding office 365 and its connectivity to active directory. with reading event logs
I have a video in 365 already with Danish on his channel. Please look at that video. We have a video on 365 regarding active directory. Nothing on event logs but definitely on 365 and active directory.
@kevtech plz let us know what casued the problem that outlook could not launch so we can learn fromi it...thanks
Its a dns issue I broke the server and exchange earlier that day.
@@KevtechITSupport now i got it.. so the outlook profile was fine... thanks again!!
You can't recreate that issue, its only unique to my lab because I'm not using Cisco router.
I only have A+ and no experience. Is possible to work in helpdesk without knowing Office 365 and AD
most jobs require you to know both. Unless you plan on working as a field technician or pc tech. Most jobs require you to know both in order to get an entry level job. That's why I go over it in some of my videos.
Dude there’s an awesome Udemy course that will show you pretty much the basics. Just learn what AD does/is and be able to speak about it intelligently in interviews and you’ll be good to go ☺️
Is this for comptia A+1001?
No, this is IT issues at work. This is nothing to do with comptia. Comptia a+ doesn't cover active directory.
Do you work right from your home?
right now, yes. I'm usually in a office but no one allowed at the office for the time being.