Yes, this new world is rough, and many of those youngsters hide behind computers and security, with very limited skills in logic, problem resolution, and basic customer service. You’re not alone in your frustration.
Airbnb discloses all their terms. If you book, you agree to them. If there is a minimum number of days required for booking. you can't change it ramdomly. You should have called Airbnb. You can talk to ambassadors. They often rule in the guest's favor.
I did, I communicated with the Host. There was nothing random. He agreed I can change my time. He agreed I should get a refund. However there is no button to express that to Airbnb. No phone you can call no customer service but a team of security.
The employee deserves a raise. I am glad you did not go full Karen on her. Get your refund on line. Shame on you for taking it out on these people. Most Corp headquarters are not customer service centers for a reason.
I did try to, but there were only auto AI responses. My communication with the host constituted a legal agreement. However, Airbnb held the key for fulfillment, and the employee lied. I went outside to make the call and got a message to scroll through AI BS. So no real person answered like she said. There was no reason for them to escalate to police and 6 security guards. She led me to believe someone was going to assist me. Since I drove an hour to get to SF, I needed to use the bathroom. She said no problem. I had no idea I wasn't going to be able to talk to someone. There should be a real person to talk to, however, to talk to. To be treated as such is unacceptable when in good faith I paid a deposit to a company that refuses to respond. Call me what you like; apparently, I'm not the only one in the world who has had horror stories with Airbnb. So excuse me for trying to protect myself and finding Airbnb unacceptable on so many levels.
@@PostcardTravelers Well, after reading my comment I apologize. I have just booked with them for the first time. I hope your matter is resolved. Perhaps you can contact your credit card provider and dispute the charges that way. Best of Luck, you got this.
Well there should be there's no point in having and HQ if the people there can't deal with customers problems. And shame on you for siding with them and not her.
Your such a nice lady.i feel your pain. That's what happens to kindfolk like us.i also hate that you can't talk to a real human anymore. Terrible just Terrible.
Jessie, if you are in the customer service business, and I would consider AirBnB a customer service business, then every single employee, from the first-day intern to the seasoned President/CEO, better have some customer service skills and be willing to address the concerns of a customer.
![[POV] Police Assists Ambulance in CRAZY Traffic](http://i.ytimg.com/vi/yUIg2SlQvls/mqdefault.jpg)
That's good to know. Thank you for posting
Thanks for the video. It goes to show how disconnected Air B & B is.
I’ll NEVERbook ABB!!! Thx for exposing this SCAM!!!!!
Yes, this new world is rough, and many of those youngsters hide behind computers and security, with very limited skills in logic, problem resolution, and basic customer service. You’re not alone in your frustration.
Take them to "Small Claims" and show the judge this video.
We will go with confrontation.
WTF are they doing that when the streets are crime infested?
Try getting help from Amazon, AirBnB- any “gig-economy” business. Ain’t going to happen. They distance themselves from their company.
Take them to small claims court!
Airbnb discloses all their terms. If you book, you agree to them. If there is a minimum number of days required for booking. you can't change it ramdomly.
You should have called Airbnb. You can talk to ambassadors. They often rule in the guest's favor.
I did, I communicated with the Host. There was nothing random. He agreed I can change my time. He agreed I should get a refund. However there is no button to express that to Airbnb. No phone you can call no customer service but a team of security.
The employee deserves a raise. I am glad you did not go full Karen on her. Get your refund on line. Shame on you for taking it out on these people. Most Corp headquarters are not customer service centers for a reason.
I did try to, but there were only auto AI responses. My communication with the host constituted a legal agreement. However, Airbnb held the key for fulfillment, and the employee lied. I went outside to make the call and got a message to scroll through AI BS. So no real person answered like she said. There was no reason for them to escalate to police and 6 security guards. She led me to believe someone was going to assist me. Since I drove an hour to get to SF, I needed to use the bathroom. She said no problem. I had no idea I wasn't going to be able to talk to someone. There should be a real person to talk to, however, to talk to. To be treated as such is unacceptable when in good faith I paid a deposit to a company that refuses to respond. Call me what you like; apparently, I'm not the only one in the world who has had horror stories with Airbnb. So excuse me for trying to protect myself and finding Airbnb unacceptable on so many levels.
@@PostcardTravelers Well, after reading my comment I apologize. I have just booked with them for the first time. I hope your matter is resolved. Perhaps you can contact your credit card provider and dispute the charges that way. Best of Luck, you got this.
Well there should be there's no point in having and HQ if the people there can't deal with customers problems. And shame on you for siding with them and not her.
Your such a nice lady.i feel your pain. That's what happens to kindfolk like us.i also hate that you can't talk to a real human anymore. Terrible just Terrible.
Jessie, if you are in the customer service business, and I would consider AirBnB a customer service business, then every single employee, from the first-day intern to the seasoned President/CEO, better have some customer service skills and be willing to address the concerns of a customer.