@@haimainjauo242 The documents chronicling the failure of the PCs also help explain the decline of one of America’s most celebrated and admired companies. Perhaps more than any other company, Dell fought to lower the price of computers. Continue reading the main story Advertisement Continue reading the main story Its “Dell model” became synonymous with efficiency, outsourcing and tight inventories, and was taught at the Harvard Business School and other top-notch management schools as a paragon of business smarts and outthinking the competition. “Dell, as a company, was the model everyone focused on 10 years ago,” said David B. Yoffie, a professor of international business administration at Harvard. “But when you combine missing a variety of shifts in the industry with management turmoil, it’s hard not to have the shine come off your reputation.” For the last seven years, the company has been plagued by serious problems, including misreading the desires of its customers, poor customer service, suspect product quality and improper accounting. Dell has tried to put those problems behind it. In 2005, it announced it was taking a $300 million charge related, in part, to fixing and replacing the troubled computers. Dell set aside $100 million this month to handle a potential settlement with the Securities and Exchange Commission over a five-year-old investigation into its books, which will most likely result in federal accusations of fraud and misconduct against the company’s founder, Michael S. Dell. Photo Michael S. Dell, Dell’s founder and chairman, presented the model of computer involved in the lawsuit in 2002. Credit Tsugufumi Matsumoto/Associated Press The problems affecting the Dell computers stemmed from an industrywide encounter with bad capacitors produced by Asian PC component suppliers. Capacitors are found on computer motherboards, playing a crucial role in the flow of current across the hardware. They are not meant to pop and leak fluid, but that is exactly what was happening earlier this decade, causing computers made by Dell, Hewlett-Packard, Apple and others to break. According to company memorandums and other documents recently unsealed in a civil case against Dell in Federal District Court in North Carolina, Dell appears to have suffered from the bad capacitors, made by a company called Nichicon, far more than its rivals. Internal documents show that Dell shipped at least 11.8 million computers from May 2003 to July 2005 that were at risk of failing because of the faulty components. These were Dell’s OptiPlex desktop computers - the company’s mainstream products sold to business and government customers. A study by Dell found that OptiPlex computers affected by the bad capacitors were expected to cause problems up to 97 percent of the time over a three-year period, according to the lawsuit. As complaints mounted, Dell hired a contractor to investigate the situation. According to a Dell filing in the lawsuit, which has not yet gone to trial, the contractor found that 10 times more computers were at risk of failing than Dell had estimated. Making problems worse, Dell replaced faulty motherboards with other faulty motherboards, according to the contractor’s findings. But Dell employees went out of their way to conceal these problems. In one e-mail exchange between Dell customer support employees concerning computers at the Simpson Thacher & Bartlett law firm, a Dell worker states, “We need to avoid all language indicating the boards were bad or had ‘issues’ per our discussion this morning.” In other documents about how to handle questions around the faulty OptiPlex systems, Dell salespeople were told, “Don’t bring this to customer’s attention proactively” and “Emphasize uncertainty.” “They were fixing bad computers with bad computers and were misleading customers at the same time,” said Ira Winkler, a former computer analyst for the National Security Agency and a technology consultant. “They knew millions of computers would be out there causing inevitable damage and were not giving people an opportunity to fix that damage.” Mr. Winkler served as the expert witness for Advanced Internet Technologies, which filed the lawsuit in 2007, saying that Dell had refused to take responsibility for 2,000 computers it sold A.I.T., an Internet services company. A.I.T. said that it had lost millions of dollars in business as a result. Clarence E. Briggs, the chief executive of A.I.T., declined to comment on the lawsuit. Some of the documents in the case that were sealed under a protective order became public this month. Those documents show that after A.I.T. complained, Dell representatives looked at the failed computers and contended that A.I.T. had driven many of the computers too hard in a hot, confined space. Dell’s sales representatives discussed trying to sell A.I.T. more expensive computers as a resolution. Jess Blackburn, a Dell spokesman, said the company would not comment on pending litigation. Lawyers for Dell deny A.I.T.’s claims, and contend that A.I.T. has cherrypicked and misinterpreted documents in the case. Dell’s lawyers wrote in a response to A.I.T.: “There was a Nichicon problem, and it affected different customers in different ways.” Photo Internal documents show Dell shipped at least 11.8 million computers from May 2003 to July 2005 that could fail. Credit Dell In addition to the charge, Dell extended its warranty on the systems and often replaced computers when customers complained. (In 2007, Dell restated its earnings for 2003 to 2006, as well as the first quarter of 2007, and lowered its sales and net income totals for that period. An audit revealed that Dell employees had manipulated financial results to meet growth targets.) But, as Dell did not recall the computers, many of Dell’s OptiPlex customers may be unaware that they had problematic computers or realize why their computers broke. A.I.T. says in court documents that the faulty capacitors touched off a variety of other problems that were often misdiagnosed. Dell could potentially face a raft of new complaints from some of its biggest customers. Crucially, in their complaints to Dell in the lawsuit, customers describe losing valuable information when their computers malfunctioned. Dell, by contrast, denied that that the capacitor issue had caused data loss. Dell’s supply chain had always stood out as one of its important assets. The company kept costs low by limiting its inventory and squeezing suppliers. If prices for components changed, Dell could react more quickly than its competitors, offering customers the latest parts at the lowest cost. But the hundreds of Dell internal documents produced in the lawsuit show a company whose supply chain had collapsed as it failed to find working motherboards for its customers, including the firm representing Dell in the lawsuit, Alston & Bird. According to a person who saw Dell’s 2005 internal communications, company executives carefully devised a public relations policy around the OptiPlex situation. Mr. Dell and Kevin B. Rollins, then Dell’s chief executive, were told that the news media would be informed of Dell’s commitment to fix any systems that failed, that Dell was working with customers to resolve problems in the most effective manner possible and that the problems posed no safety or data loss risk. Carey Holzman, a computer expert who investigated the capacitor problems and collected photos from people with broken motherboards, had a different take on the safety situation. “Of course it’s dangerous,” Mr. Holzman said. “Having leaking capacitors is a huge problem.” He found that the capacitor problems could cause computers to catch fire. As late as 2008, after Mr. Dell had replaced Mr. Rollins and returned as chief executive, Dell continued to circulate internal memorandums trying to deal with the fallout from the capacitor situation. Dell salespeople, according to the lawsuit, fretted that technology directors at companies who used to buy from Dell could “justify their job” by advising their companies of Dell’s PC failures and recommending the purchase of H.P. and Lenovo computers. To counter such lingering bad impressions, Dell salespeople were told to emphasize that the company’s direct model allowed it to identify and fix problems faster than competitors. A version of this article appears in print on June 29, 2010, on Page B1 of the New York edition with the headline: Suit Over Faulty Computers Highlights Dell’s Decline. Order Reprints| Today's Paper|Subscribe
I guess he was just trying to show them the hypocrisy. When he asked to try the other's ritual or headgear, they refused because it supposedly to represent the religion. But when put on the yamaka, he refused to accept him as a jew.
Dude how is possible this guy make me laugh every time... Me is thinking in getting into bodybuilding cause my abs are made of concrete right now... And all thanks to Ali G 😂😂😂😂👏👏👏👏
Yes, you are right. There are Christians that convert and vice versa. Yes, many convesions do happen in churches where there are charismatic speakers. And, you are right, most people "stick with their childhood religion". My point in saying that you can't prove what you are not looking prove is because no one is going to throw "a religion" on your lap and say "here is the hard evidence, you dont even have to look for it because I have found it and brought it to you"
well it's funny because it seems to me as though most religious folk probably don't have too much less *evidence* to back up their religious beliefs than you do to back up your claim that a comment you submit will end up appearing on the internet. i suppose it just depends on how you look at it.
Did he just get two religious dudes to rap battle?
xDDDDDDDDDDD
Respek to our main man!
@@haimainjauo242
The documents chronicling the failure of the PCs also help explain the decline of one of America’s most celebrated and admired companies. Perhaps more than any other company, Dell fought to lower the price of computers.
Continue reading the main story
Advertisement
Continue reading the main story
Its “Dell model” became synonymous with efficiency, outsourcing and tight inventories, and was taught at the Harvard Business School and other top-notch management schools as a paragon of business smarts and outthinking the competition.
“Dell, as a company, was the model everyone focused on 10 years ago,” said David B. Yoffie, a professor of international business administration at Harvard. “But when you combine missing a variety of shifts in the industry with management turmoil, it’s hard not to have the shine come off your reputation.”
For the last seven years, the company has been plagued by serious problems, including misreading the desires of its customers, poor customer service, suspect product quality and improper accounting.
Dell has tried to put those problems behind it. In 2005, it announced it was taking a $300 million charge related, in part, to fixing and replacing the troubled computers. Dell set aside $100 million this month to handle a potential settlement with the Securities and Exchange Commission over a five-year-old investigation into its books, which will most likely result in federal accusations of fraud and misconduct against the company’s founder, Michael S. Dell.
Photo
Michael S. Dell, Dell’s founder and chairman, presented the model of computer involved in the lawsuit in 2002. Credit Tsugufumi Matsumoto/Associated Press
The problems affecting the Dell computers stemmed from an industrywide encounter with bad capacitors produced by Asian PC component suppliers. Capacitors are found on computer motherboards, playing a crucial role in the flow of current across the hardware. They are not meant to pop and leak fluid, but that is exactly what was happening earlier this decade, causing computers made by Dell, Hewlett-Packard, Apple and others to break.
According to company memorandums and other documents recently unsealed in a civil case against Dell in Federal District Court in North Carolina, Dell appears to have suffered from the bad capacitors, made by a company called Nichicon, far more than its rivals. Internal documents show that Dell shipped at least 11.8 million computers from May 2003 to July 2005 that were at risk of failing because of the faulty components. These were Dell’s OptiPlex desktop computers - the company’s mainstream products sold to business and government customers.
A study by Dell found that OptiPlex computers affected by the bad capacitors were expected to cause problems up to 97 percent of the time over a three-year period, according to the lawsuit.
As complaints mounted, Dell hired a contractor to investigate the situation. According to a Dell filing in the lawsuit, which has not yet gone to trial, the contractor found that 10 times more computers were at risk of failing than Dell had estimated. Making problems worse, Dell replaced faulty motherboards with other faulty motherboards, according to the contractor’s findings.
But Dell employees went out of their way to conceal these problems. In one e-mail exchange between Dell customer support employees concerning computers at the Simpson Thacher & Bartlett law firm, a Dell worker states, “We need to avoid all language indicating the boards were bad or had ‘issues’ per our discussion this morning.”
In other documents about how to handle questions around the faulty OptiPlex systems, Dell salespeople were told, “Don’t bring this to customer’s attention proactively” and “Emphasize uncertainty.”
“They were fixing bad computers with bad computers and were misleading customers at the same time,” said Ira Winkler, a former computer analyst for the National Security Agency and a technology consultant. “They knew millions of computers would be out there causing inevitable damage and were not giving people an opportunity to fix that damage.”
Mr. Winkler served as the expert witness for Advanced Internet Technologies, which filed the lawsuit in 2007, saying that Dell had refused to take responsibility for 2,000 computers it sold A.I.T., an Internet services company. A.I.T. said that it had lost millions of dollars in business as a result. Clarence E. Briggs, the chief executive of A.I.T., declined to comment on the lawsuit.
Some of the documents in the case that were sealed under a protective order became public this month. Those documents show that after A.I.T. complained, Dell representatives looked at the failed computers and contended that A.I.T. had driven many of the computers too hard in a hot, confined space. Dell’s sales representatives discussed trying to sell A.I.T. more expensive computers as a resolution.
Jess Blackburn, a Dell spokesman, said the company would not comment on pending litigation. Lawyers for Dell deny A.I.T.’s claims, and contend that A.I.T. has cherrypicked and misinterpreted documents in the case. Dell’s lawyers wrote in a response to A.I.T.: “There was a Nichicon problem, and it affected different customers in different ways.”
Photo
Internal documents show Dell shipped at least 11.8 million computers from May 2003 to July 2005 that could fail. Credit Dell
In addition to the charge, Dell extended its warranty on the systems and often replaced computers when customers complained. (In 2007, Dell restated its earnings for 2003 to 2006, as well as the first quarter of 2007, and lowered its sales and net income totals for that period. An audit revealed that Dell employees had manipulated financial results to meet growth targets.)
But, as Dell did not recall the computers, many of Dell’s OptiPlex customers may be unaware that they had problematic computers or realize why their computers broke. A.I.T. says in court documents that the faulty capacitors touched off a variety of other problems that were often misdiagnosed. Dell could potentially face a raft of new complaints from some of its biggest customers.
Crucially, in their complaints to Dell in the lawsuit, customers describe losing valuable information when their computers malfunctioned. Dell, by contrast, denied that that the capacitor issue had caused data loss.
Dell’s supply chain had always stood out as one of its important assets. The company kept costs low by limiting its inventory and squeezing suppliers. If prices for components changed, Dell could react more quickly than its competitors, offering customers the latest parts at the lowest cost.
But the hundreds of Dell internal documents produced in the lawsuit show a company whose supply chain had collapsed as it failed to find working motherboards for its customers, including the firm representing Dell in the lawsuit, Alston & Bird.
According to a person who saw Dell’s 2005 internal communications, company executives carefully devised a public relations policy around the OptiPlex situation. Mr. Dell and Kevin B. Rollins, then Dell’s chief executive, were told that the news media would be informed of Dell’s commitment to fix any systems that failed, that Dell was working with customers to resolve problems in the most effective manner possible and that the problems posed no safety or data loss risk.
Carey Holzman, a computer expert who investigated the capacitor problems and collected photos from people with broken motherboards, had a different take on the safety situation.
“Of course it’s dangerous,” Mr. Holzman said. “Having leaking capacitors is a huge problem.” He found that the capacitor problems could cause computers to catch fire.
As late as 2008, after Mr. Dell had replaced Mr. Rollins and returned as chief executive, Dell continued to circulate internal memorandums trying to deal with the fallout from the capacitor situation. Dell salespeople, according to the lawsuit, fretted that technology directors at companies who used to buy from Dell could “justify their job” by advising their companies of Dell’s PC failures and recommending the purchase of H.P. and Lenovo computers.
To counter such lingering bad impressions, Dell salespeople were told to emphasize that the company’s direct model allowed it to identify and fix problems faster than competitors.
A version of this article appears in print on June 29, 2010, on Page B1 of the New York edition with the headline: Suit Over Faulty Computers Highlights Dell’s Decline. Order Reprints| Today's Paper|Subscribe
For weal!
@@stevethea5250 wicked
"Is I now a Jewish"? Little does the rabbi know.
@@taniasani2934 what is it about Cohen?
@@ServantofGod07 Choens are the priests of the Jewish people
I guess he was just trying to show them the hypocrisy. When he asked to try the other's ritual or headgear, they refused because it supposedly to represent the religion. But when put on the yamaka, he refused to accept him as a jew.
AngelOne11 good point
@@Beevenom-z7v wow such a interesting ideology
Man they were spitting hot rhymes.
"would you do it [circumcision] as a symbol of good gesture ?" LMAO
Yup got me goods to
"is i now a jewish?"
"no"
how wrong that rabbi is :P
Yup, Sacha is a Jewish.
I love how Sacha puts on the yamaka (hope im spelling that right) perfectly and says, "now am I a Jewish?" and he actually is in real life lol.
Lisa Watson "Yarmulke." That bit was hilarious, lol.
mind blown
It's yamaha
@@Markolovrat Yamaha is wicked, definitely best motocross brand in the world, also the best brand for outboard engines on boats.
@Tsukuyomi Ize Its actually hebrew/aramaic meaning: fear (yare) of the king (malka)
Lol, I think this video with our maths teacher has blown up with our entire school.
Lmfao the guy who looks like Harry potter is my maths teacher I'm dying 😂
So you claim
Ayah Sadek Did you ask him about his thoughts on the interview?
your maths teacher is probably gay
Ayah Sadek was he gay
G A Y I C O N
1:12 😂😂 his face after losing an impromptu rap battle 😂😂😂
I can't stop watching Ali G videos.
Ali made some good points
I think so too. Very insightful, this one!
I sweat these guys are better than today's rappers.
The Baptist Minister looks like David Cameron.
Dude how is possible this guy make me laugh every time... Me is thinking in getting into bodybuilding cause my abs are made of concrete right now... And all thanks to Ali G 😂😂😂😂👏👏👏👏
The boy looks like Harry potter lmao
thanks for uploading this, i've barely seen his old stuff.
He just prove that faith, isn't on the outside. What you wear doesn't make you something until you believe in it. Genius.
I loved the swapping hats part, was cool =)
so ies i naow a jewsh
the irony when the rabbi answers "No" ! Sacha Baron Cohen is actually a Jew
1:13 "What is jew reaction" lmao
is he a gay...l dont know only just met him...are you a gay hahahahaha
my crew is big and it keeps getting bigger
*puts on yarmulke* "So is I now a Jewish?"
I love you, Ali G. STAY GOLDEN
"I think Jesus would rap if he was here today"
LOL
Which one was yalls math teacher? thats sick!
This guy has to have crazy high IQ. He instigated and invoked some deep theological dogmas all while being in character of a Chav.
Them preachers rappin was ever kewl
Ali G be my hero :)
"I want you to listen to what I say, Jesus Christ is alive today." So South Park wasn't joking! He's alive and lives in Colorado! LOL
They were spitting better rhymes than today's rappers like drake and lil Wayne
"Is I now a Jewish?"
Sacha Baron Cohen is though :D
Sasha is a genius, a 21'st century Chaplin
all jokes aside they spit some mad bars
Yes, you are right. There are Christians that convert and vice versa. Yes, many convesions do happen in churches where there are charismatic speakers. And, you are right, most people "stick with their childhood religion". My point in saying that you can't prove what you are not looking prove is because no one is going to throw "a religion" on your lap and say "here is the hard evidence, you dont even have to look for it because I have found it and brought it to you"
"do you think he's gay?" lol. Ali G is great.
it is a shame they never interviewed the muslim. that would of been intereasting!
As a Muslim, I agree with your comment. Sad it didn't happen!
He would've got his head chopped off
@Luigi DeNardis I guess the Charlie hebdo incident shows how good Muslims are at taking jokes
@Luigi DeNardis We have seen enough from Peaceful Muslims, that's why nobody jokes with them. CHARLIE HEBDO is a fresh example.
@Luigi DeNardis wtf you are vile
Ah to be as happy as the Baptist would be brilliant bless him
So funny they ended on the line “IS I NOW A JEWISH?! How symbolic! The first time we see Sacha Baron Cohen wearing a yarmulke!
i hear ya
@Undastand1 because the same actor does the two characters. Sacha Baron Cohen is his name.
@VCthaGOATdunker yeah mate it's about 40 mins drive from where i live. including egham and ruislip.
got it right in one man, well done :)
a pastor and a rabbi having a rap battle...lol!!
The baptist dude has flow to be fair 😂
Absolutely brilliant and profound, put could have done with an alien on the panel,if you know what I mean
"iz i now a jewish?" XD
"So is I now a Jewish?" "No." LMFAO
That's my rabbi!!
Respek
@Undastand1 Yeah. He also looks a lot like Borat.
Ali G is the GOAT of comedy.
serious, rob warner is my lecturer at uni!
Wow didn’t realise Ali g took his hat off in the show, thought it was only the movie where he has an afro in his dream
lol.
"Let me try on your hat"
*Puts on hat*
"So is I now a jewish?"
“As a gesture!!”
Dude is talking about circumcision…..
the end was actually pretty damn smart
:-) getting the baptist rapping was funny.
couldnt agree with you more!
His point always comes across.
i think sacha gave it away at the end. he put on the yarmuke (i think that's how it's spelled) way too quickly.
I UNDERSTAND WHAT HE IS SAYING ..CLEVER GUY
Sasha is a riot!!!!
ye i know
first time i saw him without the glasses
1:10
Respect to this genius. I dont like religions, but in the end they are just normal people
haha i live in Berkshire. BIG UP THE BERKSHIRE MASSIVE
@HateCoD I thought the same thing! He looks exactly like the bloke! Damn!
i live in Sweden but im from Lebanon
dang your right
You rock ali g!
The last hat exchange joke was smart, kind of points out dumb things involved in religion.
THANK U, someones said it finally. Admire u 4 that with out meaning 2 sounds weird
Ali G's Jewish comes out with that tight skull cap almost like the Kippah
the a theist looked so geeky lol
@Sammipat97 at first i thought he was asking "is that guy gay" and then showing a clip of harry hahahahahahahhahaahah
sacha is so freakin clever and dam funny!!
lmfao. mr t. he was my maths teacher last year.
lol, "are you gay"
"...no! not at all!"
✌️😎💥🌞
you are on the internet dude
But he does look like the best defender in the world. "thank you very much"
omfg i didnt believe that our maths teacher was on this...
Who is that math teacher?
@@Bulgdoom I think its the Harry Potter looking dude
He's actually a teacher XD
LOL the Rabi actually had some good rhymes
the baptist man looks like david cameron
That laugh track is a pain¬_¬.
"Jesus would be a rapper", hahahaha,
he would be more like some folklore singer, Bob Dylan style
The world now: “religious people can’t rap”
Actual rappers: “besivudo lolly mesuvan a ness, bashuvio drivy ride with a tech.”
"He had a moustache..."
Sacha is a strict Amish.
well it's funny because it seems to me as though most religious folk probably don't have too much less *evidence* to back up their religious beliefs than you do to back up your claim that a comment you submit will end up appearing on the internet. i suppose it just depends on how you look at it.
Stalin wasn't motivated by his lack of religion, by the way.
*Which episode is this?*
what was ur comment again?
daniel radcliffe actually is an aheist. apparently so is harry potter
'So Is I now a jewish?' 'No' lol xD
he pronounced hypocritical perfectly!
this guy is a maths teacher at man hi Luv himm
omg what’s his name?
oh man, the rabbi got owned at the end.
i am from france... but im a turk. where do you live ?
@wertrocks123
shit those places ali g bigs up actually exist? what about staines?