Yes and several times on different tools. I would not recommend anyone who wants to buy a Ridgid based on the LSA. Me personally my repair center is over 30 miles away so I have to take time away from working to go and drop off a tool then wait 6 months cuz they're always so far backlogged and that entire time you are without the tool.the repair centers will only replace what is damaged i e if a brush goes bad they replace that one brush so a week 2 weeks later I'm having to take my drill back because the bearing went bad. I just had the grinder break the lock mechanism and I couldn't get my blade out of the chuck I beat it with a sledgehammer out of frustration granted this void my warranty but I will no longer be needing it as I'm taking all of my tools that I bought to the pawn shop and I'm going to buy something of more quality like Makita or maybe Milwaukee the quality of the tools I would not place much higher than Ryobi
@@TheGarywilliams That is a long ways away. The closest place for me is the Home Depot. Which is actually about an hour from me. So that’s not convenient. Thanks for your input! I appreciate it
I have been building for over 40 years period in the eighties all we used was Makita. Then I started using the DeWalt and so did all of my workers. In the past five years we have all switch to rigid. I have had two drills go bad and they were both replaced with new brushless. They give you the option to send it into a service center yourself but I just took mine to the Home Depot rental department. One of the managers opened up a brand new box and gave me a brand new drill and put my old drill in the box and returned it to vendor. There is no other tool in the industry that gives you this warranty. Sometimes the weight really sucks. But to me it is definitely worth it.
Because you did that you no longer have a lifetime service agreement for that drill if you call the lifetime service agreement hotline they will tell you that often home Depot will do that for its customers but they're not supposed to and that cancels out your warranty as the serial number for the tool has now changed without being updated
@@TheGarywilliams I completely agree with you. However, I called them that day and they updated the serial number. I know they did not have to do that and that is not their policy but they did it for me anyway. I guess circumstances are different for different people. I see a lot of tool reviews paint comparisons on TH-cam. But I have had great success with ridgid. I use Makita DeWalt Ridgid Milwaukee oh, and I do not see any difference between those and all of my guys on my crew and all of the people that work for me all have those same tools. After building for over 40 years I can honestly say I don't see any difference between any of these quality tools. I appreciate your reply.
*Both **MyBest.Tools** are balanced and weighted right. The impact driver has a tool clip that is just right. The lights shine on the project and help my tired old eyes find the right spot*
I've switch from an aging Milwaukee combo kit with a drill, impact and Sawzall in 2017. Built my ridgid 18v line up with almost everything they offer. I use them alot as a commercial electrician. I've had two issues in that time only with LEDs. My 3000 lumen light cannon burnt out, was replaced with a new one and shipped to my door. The last one was the LEDs on my impact driver stopped working and they fixed that after 3 weeks with waiting for parts and such. All and all I recommend ridgid whenever I can and they can push as hard as any other tool brand imo. As an electrician many people have Milwaukie but ridgid is Milwaukie in orange disguise both being built by tti. You can't beat the LSA and batteries are even covered 😃 it's a no brainer with my experience. Those 3 week waiting periods are nothing when you have options in your tool arsenal.
I feel the same way as you. Yes it is it fun waiting for the tool but it beats buying a whole new tool. They have treat me good so far as well. For the price they are very hard to beat. I’m jealous you got the whole line of rigid tools. I want more of them! Thanks a lot for watching. Take care.
I had the LSA with the old 24V batteries my battery died and that switched to the 18v so they sent me a brand new $600+ full kit. No charge. They stand behind the stuff. Love ridgid!
The LSA service agreement is the reason I bought into these tools years ago ... my Rigid thickness planer went down after 11 years of service and received a newer model for the replacement as parts where not available to repair. I've been very happy with all Rigid tools and the LSA..
Here in Canada the LSA is handled by a local repair shop that acts as an agent. I have claimed on batteries that after years were not taking a full charge. I just phone in with the old serial # and they order a new battery. About a week later I go down and exchange batteries. At pick up I am given a phone # to register the new battery. I had a drill burn out (likely brushes) I had to drop off the drill and two weeks later got the drill with a new motor in it. It works well for me!
Haven't used it with a tool but I've had 2 octane batteries replaced - messaged them on the warranty website and after about 15 minutes, they had a replacement order setup and on the way. Took about a week to get to my place. As straight forward as it gets. Edit: Then obviously you have to call in and give them the new serial and they'll add it to your list.
I purchased a cordless drill on 8-2012, almost 12 year's ago. My battery hasn't been charging correctly so I called Rigid. They are going to send me a new battery! You can't beat Rigid tool's LSA. Thanks Rigid!
I can't believe all the negative comments I'm seeing about Ridgid's warranty service/LSA. I love Ridgid. I had an orbital sander that died after 3 years. There was a service center in the city I lived in. I dropped it off and 3 weeks later I picked up one that wasn't new but it was in better condition than the one I dropped off. I was happy. Fast forward 7 years, one of my 18V hammer drills stopped working (purchased in 2013). I called up and found out the nearest service center was now 200 miles away (I had moved across the country). The service tech told me that they would just send me a new one. I also asked him about 2 of my batteries that were dying. He said he'd include 2 new batteries in my order as well. Maybe I just got lucky with the service techs that I've dealt with. I'd suggest if you don't like the service resolution they offer, hang up and call back 😂.
I went into Home Depot to purchase a drill. Ridgid's price and warranty for drill/driver sold me. Bought a Ridgid reciprocating a week later. A lifetime warranty seemed too good to be true but it looks like it is true. Great video. Subscribed!
I’ve used the lifetime warranty several times and the wait was horrible. And no new tools, only repaired tools. I’m not sure the wait is really worth it for me anymore. Thanks for the video!
@@TheExcellentLaborer I work on rigid tools I am unauthorized service center for them in Fort Wayne Indiana The wait is horrible right now everything is coming from China there's not a whole lot we can do about it we are supposed to wait 3 months and if the part is not in I call rigid up they give me the authorization to replace the tool and then I file it as a warranty and then they will send it to you about 10 to 14 days
Absolutely love Ridgid tools! Some of the other brands may have slightly better specs. but none of them can touch their life time service agreement. I've been using Ridgid tools since 2005 and have had 4 batteries, 1 drill and a charger replaced.
I gave them a try with 12v small drill back in 2012, i got same sets. Over years i got 4 new batteries both torque chucks replaced and recently torque chuck went out again on one of them and hd guy received 18v subcompact drill, he email them that i dont have a 18v batteries and they sent me 2 18v 2ah batteries and charger. It was well worth it long term. Just ordered more 1/2 18v wrench 7, 1/4 saw. Slowly going away from ryobi
Not sure why they told you they needed extra time when they gave you a new one anyway, but both those tools are the newest generation Octane. Make sure to call Ridgid to re-register them under what you had before. They have service centers that your supposed to give the tools to, and you can also ship it to them.
I’m not sure why I took extra time either. That’s just what I was told by Home Depot. But yes there’s no service center near me but the Home Depot. Thanks for watching!
I recently made a video about the LSA (3 years after this video) and I was given an emailed fedex label, brought it to fedex and only had to pay for the packaging (depends on tool size in my case 8.50). They ended up shipping a replacement directly to me after an email said a replacement was approved! That LSA is the real deal, although I have heard cases where ridgid refuses to repair some things that they deem "wear and tear" vs true defects or failures
I also started going from Milwaukee to ridgid power tools They have the better deals and their tools are amazing and with the warranty… my sheet sander front clamp aka number 1 wouldn’t hold the sand paper so good and kept sliding off so i wrote a review on it and they emailed me a week later and said they were sorry then said they have sent out a brand new one and didnt ask for the old one back… and the new one work’s awesome!
That's an awesome warranty! I have switched over to Ridgid from Dewalt due to the LSA! Sure it takes time, but I'm willing to wait if it saves me Hundreds! I have back up tools! Getting NEW tools is awesome! you'll be good for a long time!
I hope you’re right. So far it seems like they will last a long time. I stand behind the warranty which is great too! I switched from DeWalt as well. Not looking back. Thanks for watching!
I have been trying to get a response from Ridgid for weeks now. Sent emails to all 6 of their email contacts. I am just trying to find a rip fence replacement for my 2 year old 8" tile saw. No one will help me. Their customer service sux !!
Thank you 1st of all for calling it an LSA instead of the dopes that call it a "lifetime warranty" my brushed gen 4x drill gears are sounding a little gritty, the drill works but it sounds like there is sand or something in it and that was t always the case. Since getting onto thr m12 line wit the hammer drill and impact i rarely get my Ridgid brushed 18v drill but something's not right . It happened when i was driving a long auger bit into a log to make a rocket stove log and the drill musta not liked it. If i send in my old Gen4x drill my fingers are crossed that they dont have one or want to fuck wit it and they send me a brushless one 👍 I guess one thing you could do is put a simple sharpie dot in a spot specific spot and when you get said tool back look for your "birth mark" and see if was a repair or replacement.. im glad you had no issues with flack and cop outs on replacing the tools.. thanks man, i need to submit a ticket for my drill.. the traveling to and fro isnt a big deal for me. Just an FYI from what I've heard from other people is when you get the new replacement tool is to take that serial number and re-register that specific tool under their LSA so that new tool is covered
As the average Joe home owner, I like the battery replacement warranty. The tool service agreement seems nice on paper, but if my saw breaks mid-project, I'm looking for repair turnaround in days, not weeks.
I took a broken drill to the local HD rental and they gave me a new drill kit. Old drill for brushless drill, 2 2ah bats, charger and bag. No waiting or mailing anything!
Yeah they did me right to I had to drill that needed a bearing changed and they ended up replacing all the insides of the drill the only thing that were old was the case. Also now on their LSA site they have register new tool or register replacement
Ideally. So an hour away from home depot, 2 hours round trip. Say you averaged about 50mph. Thats 100 miles round trip twice. Once to drop it off, one to pick it up. In a pick-up truck that gets 15mpg at $3.75 per gallon. 200 miles/15mpg=13.3gals x $3.75 = $50 in gas.
I had a 7 year old drill go bad. HD gave me an entire brushless drill kit - drill, 2 2ah bats, charger and bag. All registered as LSA. They also told me to keep my old bat and charger that are still LSA. HD kept the old drill. Also, their sub compact impact wrench is awesome. Use with a 4ah bat and it rocks!
I had a similar experience. I bought a 14.4V drill and impact driver kit in 2004. In 2018, the drill died, so I took it in for service. Ridgid replaced the drill with a new drill kit, which included a charger and two batteries. LSA FTW!
I use Milwaukee on the job and Ridgid at my home shop. I have had to warranty both brands drills for the same reason - the trigger switch. No issues, just take it to an authorised repair centre. Despite the cost, for everyday construction use, Milwaukee hands down. DeWalt has improved it seems, just might consider them right after the M18. In the end, whatever gets the job done and works for you. Including corded, I own about 5 brands.
Very cool. Sounds like you have a lot of experience with different brands. So far I am satisfied with Ridgid. Are used to be a big DeWalt fan but they started getting a little bit pricey compared to what was that on the market. I keep hearing great things about Milwaukee. I will have to try them sometime. Thanks for watching!
One was brand new in the box.. The other could be refurbished or new with no box... But since yours was already used when you sent it back, I'd say refurbished was a good deal for you and that Rigid stood true to their warranty. 👍😉👍
In my limited exposure to Rigid, they only sell and service a particular revision for a short period of time. I borrowed a R350RHE framing nailer from a friend and it died 1/4 of the way in my project. I had to buy another tool to keep working. The tool they sell now is a R350RHF. After the project was over, I tried to buy parts and the ones I needed were discontinued. So I can't fix the tool. The original design was poor, so it's no surprise why it failed. The warranty is useless to me if it takes months to get a replacement product.
I’ve heard from other people that the system is better than your experience. One of people I follow on TH-cam said they just send him a new tool because he lives far from Home Depot.
Up until about 12 or so years ago, I did not have any kind of brand loyalty to anyone. That is when I bought my first rigid combo kit. It had a half inch 18 volt drill and a half inch 18 volt impact driver. And of course both tools and the batteries were covered as long as the serial numbers are registered online. A couple of years later, I did need a new or rebuilt battery, at the instruction of the Ridgid service department, I did bring in the battery into an authorized service center. After about a week or so, it was determined that I would be getting a new or rebuilt battery. The unfortunate thing that I did learn, is prior to this I did have another battery with an issue, it was simply replaced by one of the managers at Home Depot. But unfortunately this new battery that was replaced is no longer covered under the LSA. But that is fine, I did buy a 4 amp hour battery at that time, it has been about 8 years or so, and I have not had any issues with that for amp hour battery.
Wow, Ridgid. That battery warranty was why I committed to you, but that turnaround time is nuts, pandemic or no. Months, plural? I'm still a fan, but that is nuts.
A year ago I purchased a Ridgid combo set. They are LSA registered. The drill will stop when under load. The manager at my local Homedepot store agrees the drill is broke, but they refuse to do anything about it. I too paid to have the tool sent off to be fixed.
Unless the HD store you go to has a tool repair service (usually the ones that also rent tools) you have to send the tool away or go a diff HD or designated repair location. To be fair, that tends to be the reality of any tool brand warranties. Maybe a "true" house brand will handle it at the store but even then they might make u wait for repairs.
Had bought a Rigid wet vac from HD some 10 yrs ago...on - off switch went bad they made me send all kinds of pictures and fill paperwork & promised to get back, after 10 days or so got a call from Rigid & they indicated that instead of sending me the part, they would send me a new unit . Week later I got it, works good. Gave the old WV to an electrician friend & he called me about a month later he finally got it running...so make what you will of the Rigid warranty but I got a new Wet vac after my 10yr old one took a c- - - on me!
You made out well too! since there is such a backup at the repair center they should just replace the tool in store! go the HarborFreight route! that would be a big blow to Lowes as well! keep'm coming!
Call the number first, they will tell you the best way. Don't take it into home depot unless they will swap them for one on the shelf, which they aren't supposed to do, but if they do... Get a receipt to register the new tool
Just last week I had a 2.0Ah battery die within 6 months of it's purchase date. I called the number have them the serial number and my new battery is on it's way. Apparently the 2.0Ah batteries are backordered so they are sending me a 3.0Ah as a replacement.
My experience is not quite as positive... I recently purchased the new pruner from Ridgid. I was extremely happy with my pruner until recently. It will stop working until I re-insert a battery (tried several batteries) or sometimes a good smack with my hand. I just bought it about a month ago, so I went to register it, but the Ridgid website will not accept the model number. To add insult to injury almost none of my tools are registered for lifetime, despite sending in all required documentation. Looks like I will be returning this to Home Depot and buying the Dewalt instead.
Looks like the saw you got was a factory refurb. I’m thinking this LSA isn’t that great if you need to wait TWO MONTHS for a repair. That’s actually kind of crazy if you think about it. I like ridged but if they can’t swap it on the spot it’s kind of a waste in my opinion.
Great video. Moreover you convince me and I bought a Ridgid kit, now my question are: 1) how long took you to have problem with both tools? 1 year, 6 months, etc..? 2) did you had similar problem in the same time with Makita, or Dewalt or the brand that you have used before? Thanks
Ridgid recommends you don't bring it back to the store. Make arrangements with them directly. I got a brand new 7-1/4" Ridgid Octane circular saw yesterday. It looks exactly like yours, so yours must be new? My guess is it was purchased someone else, that returned before using it. When that happens, they sell the tool as "New, out of the box," for something like $10 less than normal price. However, giving to you as a replacement made it simpler for them. No cost parts. No cost repair. No cost replace, if needed! For all "registered" Ridgid tools and batteries!
Look at the serial number to see if it is different, which you have 90 days to re registe, in order to maintain the LSA, otherwise you got the 3 yr Ryobi warrenty
Let's say you use a tool for 5 years straight with no issues and after all that use the battery dies. Will Rigid replace the battery? I find that hard to believe that they can afford to replace every battery because of normal daily use and it being completely exhausted. That's like me asking my dealer to replace my brakes for free? Thanks for the video.
If it was registered with LSA, it will get replaced. It used to be that batteries sold separately were not LSA. Only bats sold in kits were LSA. But that has changed and all bats are LSA. I had a 7 year old drill go bad. HD gave me an entire brushless drill kit - drill, 2 2ah bats, charger and bag. All registered as LSA. They also told me to keep my old bat and charger that are still LSA. HD kept the old drill.
The chuck on my drill broke and the guy at the home depot rental desk said I'd have to pay them to ship it out and I'd get it back if it was fixed and that LSA might not cover it. Didn't inspire the most confidence. I found an authorized repair shop 30 minutes away from my home that was able to fix my drill in a day under LSA, free of charge. Home depot and ridgid needs to work on their process.. the counter guy did not inspire confidence he knew how to handle the service.
Next birthday 65 , eventually retirement = limited income $$$ ,, it’s good to no they honer there lifetime agreement even on batteries,,,,, That’s a huge insensitive even with a long wait time. I’m switching everything to Rigid. For future longevity security I have to. Thanks for the video and all the comments help’s me have an informed decision. Rigid here I come. 😎
I had a Ridgid battery go bad and they sent me a new bigger one. I did have trouble registering a few of my Ridgid tools and they broke and I was out of luck, no replacement. It was my own fault though.
Excellent information for the new rigid buyers. They definitely should do mail order. Probably drop that turn around to less than a month. I will grill them on it monday
No RIDGID won't just update your new tools serial numbers for you, you need to do that yourself (on-line or call it in) and you're on the 90 day clock again or you go back to the RYOBI-like 3yr. warranty. Get a new replacement tool or battery, you need to update the new serial numbers for it to continue on with your LSA. The guys who fix these tools said the smallest 1.5 ah batteries fail the most, battery wise. (Maybe that's why RIDGID is leaning towards including 2.0ah batteries in their newer kits) All these various tool platforms are crap if the batteries are not warrantied, which most are not. The only RIDGID trouble lies in the LSA (90 day deadline) hoops you need to jump through to initiate the warranties and keep them updated. On the RIDGID registration site you can DL one pic of the receipt, I often photo shop onto the pic, the tool's serial numbers.
That is great insight you provided. Yes the 90 day clock to register is something to keep in mind. I’m sure a lot of people don’t get the LSA because of that. I do need to call them. Because that’s the only way they will register the replacement tool. Thanks for watching!
given that your new ridgid tools stopped working so soon do you have any misgivings about ridgid tools? Do you believe another manufacturer like Milwaukee or Dewalt would've lasted longer before it stopped working?
ridgid SUCKS for me i have had repeated tool failures. for the first year or so i could take it to the store but now i have to spend $20 to ship it out of state. it took 4 months to get my drill which makes the warranty not worth shit. my chop saw needs fixed that would be $75 to ship it. and the batteries wtf? cant ship them you fools. AVIOD RIDGID if your in alaska
Memorial day weekend 2021 brought my hammer drill and 6 amp Bluetooth battery information repair...hd is so far behind in repair the manager gave me a new kit with hammer drill ,impact, 2 4 amp batteries bag and charger and will have my other items when repaired don't think I can register these new items cause I didnt get a receipt ...this was the tool rental manager
I'm on the phone with Ridgid right now. Can't take to a Home Depot anymore, even though the Ridgid website states you can! Spent 3.5 hours trying to find a service center and on hold with customer service, only to finally have them find me one that is an hour and 10 minutes away, haha. The supposed repair place is an engine repair shop. What a joke. It is too good to be true, because it isn't true. The battery replacement process is nice, but for the price of the tools, I'm questioning the value.
I can not wait more than a month for repair I recently switched to Milwaukee and I am really impressed with how much more power and when it breaks ill buy new, I had rigid for 10 years and thought they were a top brand now I see they are close to junk
You went from 10 year old tools to new tools, of course you were impressed. That's not a knock on Ridgid, that's just the way technology works; my new rigid impact beats the snot out of my 10 year old Milwaukee. I bought Milwaukee when I was doing professional work when and decided to go cheaper now that I'm not in that line of work. Got the Ridgid impact as part of a kit when I needed a circular saw and was wildly impressed. This Ridgid brushless kit I've got would have been a blessing on the job site 10-15 years ago.
@@jayjayhooksch1 no I got a bunch of octane when it came out and my impact failed a year after purchase went to home depot and had to pay to send it out long story short they said it could be 8-12 weeks till they have the part so I said ok and ended up buying a new gen 5 impact as a spare 4months later I get my drill back with a jammed trigger took it back and got same time-line then my jobmax stopped working after getting the run around with lsa im just giving up and yes Milwaukee has much more power no more waiting for sawzall to cool off after a few cuts and the impact is so much faster at setting screws👍
@@carlossalazar2358 yea, that sounds like a terrible experience. I've been lucky with most of my tools, even the lower end stuff like Ryobi and Ridgid I haven't had any problems with. To be fair, it is just home use now. My Milwaukee stuff definitely did hold up to jobsite abuse though, I have to say.
I have had 7 tools repaired or replaced over 20 years. Most tool are back and repaired in a week. My battery are always mailed with no more questions then what is the batter doing. I have over 50 ridgid tool. I think that it is a covid thing is why the replaced it but if they can't replace it they will give you a new tool that is better then the original. I will not puchased any other bard because they don't stand behind there tools.
I have it was a pain in the butt its almost not worth it the tools are cheap enough to just by a new one I have to drive 2hrs to a service center and wait several weeks and then drive back and get it so you would need 2 of everything if you were using them every day. There very good tools for the price but the warranty doesn’t mean much to me.
About 8 years ago I switched all my battery operated power tools to the 18V Rigid line because I was tired of wasting money on failed expensive rechargeable batteries (yes, Milwaukee, I'm talking about you), and Ridgid's lifetime warranty on batteries was too good to pass up. I now have about 2 dozen Ridgid 18V tools, lights and other products (and an assortment of corded Ridgid tools also because of their LSE). I'm a light DIYer, and have yet to have ANY Rigid product fail after HomeDepot's 90 day return period ended (but I have had a bunch that got returned during that period, which was relatively painless since I live 5 minutes from my HomeDepot). More aggressive DIYers or pros might have a different experience. However, I've always heard that while Ridged will generally makes good on any of its tools or batteries once you register your purchase (a process so annoyingly inconvenient and inefficient that one should assume that's by design to dissuade as many users as they can from getting beyond 3 years of warranty coverage), their painfully slow 'repair' process essentially requires most people to have a backup for the broken tool since (as you yourself found) the time it takes to get back in action is unbelievably slow. The fact that your broken tools were replaced with new or refurbed tools of a newer vintage are merely a confirmation of the fact that we live in a "disposable society", where the cost to repair almost everything is usually more than the cost of an off-the-shelf replacement (with painfully few exceptions). But what's amazing is that with that in mind, why does it take months to get a new tool? Rigid should have the replacement sent out within a day or 2 of their examination of the broken tool. If Rigid and HomeDepot were even more efficient, the user would get an email with a certificate number telling them to go to their HomeDepot and pick out a free replacement that they specify, and Rigid and HomeDepot would work things out behind the scenes. Like I said, if they were efficient. But nonetheless, I'll still be sticking with Rigid because while I'm usually careful with my tools, the batteries fail just with the passage of time, and I expect that soon my older batteries will start seeing the end of their usefulness. One final thing: since I studiously stick to the Ridgid line of batteries, and Ridgid doesn't make everything I need in battery operated devices, so when that happens, I have several Ridgid to Ryobi adapters that I got inexpensively on eBay that allow me to use any 18V Ryobi device without having to get another line of batteries (which don't have an LSE).
I have had great luck with Ridgid LSA over the past 10 years. Usually most of my tools get repaired. Only once was it replaced with new because of some mix up. Had some of my batteries replaced no questions asked and i find their telephone customer support to be pretty good. Overall if you don't mind waiting for repairs the Ridgid line is pretty good. But if you a hardcore pro contractor that can't wait a few weeks for tool repair then pick something else and buy a new one when it goes bad.
It appears that Home Depot is no longer being the middle man for Rigid tools ..... now I have not confirmed that . Waiting for email from them ... we'll see . There was one guy local that owned a hardware store ... he gave it up ... pay was small for his effort - found a couple others way to hell and gone in the country of my state . WOunder if you will have to ship directly to them . Yeah it's a life time but it's not real customer friendly - now I had a couple batteries replaced and another tool fixed so ... ???? The registration is a lot easier now done on line .. Use to be you had to mail it all in .
Waiting two months for service, and the two trips to a store that's an hour away from you, is no bueno. They should give you a new tool on the spot, or at the very least get you a loaner from the rental department. For a working guy, two months without your tools is just not acceptable.
That kind of service would be nice! Unfortunately you probably would only see that kind of service for a "true" house brand. I try to have a realistic downtime expectation for warranty/repair services... unfortunately, that means you are going need to buy back up tools if you absolutely need it at that time. I'd probably use the excuse to get the newest model :P
if i did registred my tools for warranty do i still i need to returned somewhere for replacement i bought them over three years ago>>> anybody know that?
My gen5x impact trigger switch started going out after two years. I dropped it off today. $32 "evaluation fee" that I'm told will be refunded when I get it back. Hoping not 5 weeks like they said it could be...
On 7/6/22 I brought a defective Ridgid drill to Home Depot. Their lifetime warranty is garbage. They wanted $32.00 deposit to have them look at it. If they determine it was my fault they were going to charge me up to $100.00 to fix without my approval. I didn’t even pay $100 for the drill. I’m so damn mad I said screw you effectively. Their batteries are horrible also. I have 2 dead 4.0 Amp hour batteries. I’ll never buy another Ridgid product again. I would be ok if they charged me nothing and told me I damaged the tool, but you don’t get that option they will fix it without your approval if it cost less than $100. Also 4 to 6 weeks turn around time.
I’ve never had a problem with ridgid me or my dad. He still has the gen 3 brushed saw saw lol. It still runs quicker than the dewalt newer saw saws. I use it on a daily Mon-Fri to saw out new construction windows. An put In new replacement windows. Simonton Anderson etc. It dogs the dewalt I even bought a newer one for myself an my boss is a dewalt guy an it chaps its ass every time I’m always done sawing out a windows an putting a new one in b4 he’s done sawing the window. U can’t not beat ridgid. I even have the octane circle saw and have had no problems with it. U just must have got a lemon my friend I’m sorry to hear that but I’m sure dewalt Milwaukee etc tool have lemons it just puts a bad taste in your mouth when u get them but In ur case i think u lucked out there both brand new tools it looks like. 👍
I use my tools heavily so much so that my serial number wore off (wish they etched it on not place it on a sticker). Anyone know if LSA is still service the tool of the serial on the sticker is missing? or is there an internal serial number so I dont have to worry about this?
I called about 2 2ah batteries that were not holding a charge. Over the phone they sent me 2 new batteries with in a few weeks. The batteries were over 6 years old!
Been there done that! I don’t hv a half a day and two months to wait on a buck fifty tool! I doubt you do ? I buy quality tools (Skill worm drive & Makita rear handle cordless) and so on! Buy once cry once! Rigid saws, impacts, routers are for guys who do chores around the house. They break if you use them like a pro carpenter! Period!
I completely value that opinion and respect it. I agree that one should always buy quality tools for ones trade. As I stated, i have been building for over 40 years and my company is known for the highest quality. Im not the best and im sure there are thousands of guys better than me. But no one tries harder to be the best, and I agree about using quality tools. I used Makita tools when they first came into the industry. Awesome tools, dewalt as well, awesome tools, skill, Milwaukee, etc. I'm just saying that in the 40 years I have been building I have gotten equal quality and performance out of the Ridgid brand. I have never been a "ford is best, Chevy is best guy. I realize people will constantly rip on a brand that they do not favor. I don't believe that that is what you are doing, you are just supporting the tools that work for you and thats cool too. For my company, all the tools mentioned have all performed great. I cannot personally find one better than the other. I respect your opinion though. 👍
If u could just take the tool to the depo an Change it out for a new one an let ridgid handle the broke one that would be tits would save u so much time Bc it stoped work process
That's pretty much true for all warranty/repairs. You pretty much have to expect to use a backup or buy a backup (good excuse to buy newer model!). The warrantied tool will become the new backup once you get it back. ^_^
Even when you register online with their system and input the information including receipt they will not honor the 3 year warranty on a separate battery purchase without the receipt. You need to store that physical receipt for 3 years. BS
Ridgid winn NOT honor any tools or batteries unless you pre-register it with Ridgit after you buy it...at least if you live in Canada. I threw all my Ridgid away and went back to Bosh.
Have you ever used the warranty or the LSA to make a claim on your tools?
You need to register your new tools under lsa again or they will be not covered.
Yes had an impact I sent it in, no problem just took awhile.
@@davebona9592 Gotcha. Good thing they fixed it!
Yes and several times on different tools.
I would not recommend anyone who wants to buy a Ridgid based on the LSA.
Me personally my repair center is over 30 miles away so I have to take time away from working to go and drop off a tool then wait 6 months cuz they're always so far backlogged and that entire time you are without the tool.the repair centers will only replace what is damaged i e if a brush goes bad they replace that one brush so a week 2 weeks later I'm having to take my drill back because the bearing went bad.
I just had the grinder break the lock mechanism and I couldn't get my blade out of the chuck I beat it with a sledgehammer out of frustration granted this void my warranty but I will no longer be needing it as I'm taking all of my tools that I bought to the pawn shop and I'm going to buy something of more quality like Makita or maybe Milwaukee the quality of the tools I would not place much higher than Ryobi
@@TheGarywilliams That is a long ways away. The closest place for me is the Home Depot. Which is actually about an hour from me. So that’s not convenient. Thanks for your input! I appreciate it
I have been building for over 40 years period in the eighties all we used was Makita. Then I started using the DeWalt and so did all of my workers. In the past five years we have all switch to rigid. I have had two drills go bad and they were both replaced with new brushless. They give you the option to send it into a service center yourself but I just took mine to the Home Depot rental department. One of the managers opened up a brand new box and gave me a brand new drill and put my old drill in the box and returned it to vendor. There is no other tool in the industry that gives you this warranty. Sometimes the weight really sucks. But to me it is definitely worth it.
Because you did that you no longer have a lifetime service agreement for that drill if you call the lifetime service agreement hotline they will tell you that often home Depot will do that for its customers but they're not supposed to and that cancels out your warranty as the serial number for the tool has now changed without being updated
@@TheGarywilliams I completely agree with you. However, I called them that day and they updated the serial number. I know they did not have to do that and that is not their policy but they did it for me anyway. I guess circumstances are different for different people. I see a lot of tool reviews paint comparisons on TH-cam. But I have had great success with ridgid. I use Makita DeWalt Ridgid Milwaukee oh, and I do not see any difference between those and all of my guys on my crew and all of the people that work for me all have those same tools. After building for over 40 years I can honestly say I don't see any difference between any of these quality tools. I appreciate your reply.
@@TheGarywilliams That's an excellent point I hadn't considered until you mentioned it. Thanks.
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*Both **MyBest.Tools** are balanced and weighted right. The impact driver has a tool clip that is just right. The lights shine on the project and help my tired old eyes find the right spot*
I've switch from an aging Milwaukee combo kit with a drill, impact and Sawzall in 2017. Built my ridgid 18v line up with almost everything they offer. I use them alot as a commercial electrician. I've had two issues in that time only with LEDs. My 3000 lumen light cannon burnt out, was replaced with a new one and shipped to my door. The last one was the LEDs on my impact driver stopped working and they fixed that after 3 weeks with waiting for parts and such. All and all I recommend ridgid whenever I can and they can push as hard as any other tool brand imo. As an electrician many people have Milwaukie but ridgid is Milwaukie in orange disguise both being built by tti. You can't beat the LSA and batteries are even covered 😃 it's a no brainer with my experience. Those 3 week waiting periods are nothing when you have options in your tool arsenal.
I feel the same way as you. Yes it is it fun waiting for the tool but it beats buying a whole new tool. They have treat me good so far as well. For the price they are very hard to beat. I’m jealous you got the whole line of rigid tools. I want more of them! Thanks a lot for watching. Take care.
I had the LSA with the old 24V batteries my battery died and that switched to the 18v so they sent me a brand new $600+ full kit. No charge. They stand behind the stuff. Love ridgid!
The LSA service agreement is the reason I bought into these tools years ago ... my Rigid thickness planer went down after 11 years of service and received a newer model for the replacement as parts where not available to repair. I've been very happy with all Rigid tools and the LSA..
Here in Canada the LSA is handled by a local repair shop that acts as an agent. I have claimed on batteries that after years were not taking a full charge. I just phone in with the old serial # and they order a new battery. About a week later I go down and exchange batteries. At pick up I am given a phone # to register the new battery.
I had a drill burn out (likely brushes) I had to drop off the drill and two weeks later got the drill with a new motor in it.
It works well for me!
Haven't used it with a tool but I've had 2 octane batteries replaced - messaged them on the warranty website and after about 15 minutes, they had a replacement order setup and on the way. Took about a week to get to my place. As straight forward as it gets.
Edit: Then obviously you have to call in and give them the new serial and they'll add it to your list.
what was wrong with the octane batteries?
I purchased a cordless drill on 8-2012, almost 12 year's ago. My battery hasn't been charging correctly so I called Rigid. They are going to send me a new battery! You can't beat Rigid tool's LSA. Thanks Rigid!
I can't believe all the negative comments I'm seeing about Ridgid's warranty service/LSA. I love Ridgid. I had an orbital sander that died after 3 years. There was a service center in the city I lived in. I dropped it off and 3 weeks later I picked up one that wasn't new but it was in better condition than the one I dropped off. I was happy.
Fast forward 7 years, one of my 18V hammer drills stopped working (purchased in 2013). I called up and found out the nearest service center was now 200 miles away (I had moved across the country). The service tech told me that they would just send me a new one. I also asked him about 2 of my batteries that were dying. He said he'd include 2 new batteries in my order as well.
Maybe I just got lucky with the service techs that I've dealt with. I'd suggest if you don't like the service resolution they offer, hang up and call back 😂.
I went into Home Depot to purchase a drill. Ridgid's price and warranty for drill/driver sold me. Bought a Ridgid reciprocating a week later. A lifetime warranty seemed too good to be true but it looks like it is true. Great video. Subscribed!
I’ve used the lifetime warranty several times and the wait was horrible. And no new tools, only repaired tools. I’m not sure the wait is really worth it for me anymore. Thanks for the video!
The wait was the worst part of the whole thing for me too. If they can expedite that it would be great. Thanks for watching!
@@TheExcellentLaborer I work on rigid tools I am unauthorized service center for them in Fort Wayne Indiana The wait is horrible right now everything is coming from China there's not a whole lot we can do about it we are supposed to wait 3 months and if the part is not in I call rigid up they give me the authorization to replace the tool and then I file it as a warranty and then they will send it to you about 10 to 14 days
Had very good results with the LSA, repaired a cordless drill, the chuck and clutch and replaced a dead battery. About 3 weeks turn around
Great to hear!
Absolutely love Ridgid tools! Some of the other brands may have slightly better specs. but none of them can touch their life time service agreement. I've been using Ridgid tools since 2005 and have had 4 batteries, 1 drill and a charger replaced.
Great! I like mine too!
I gave them a try with 12v small drill back in 2012, i got same sets. Over years i got 4 new batteries both torque chucks replaced and recently torque chuck went out again on one of them and hd guy received 18v subcompact drill, he email them that i dont have a 18v batteries and they sent me 2 18v 2ah batteries and charger. It was well worth it long term. Just ordered more 1/2 18v wrench 7, 1/4 saw. Slowly going away from ryobi
@@andyk2050 How long does it usually take for you to receive your replacement items?
I recently called ridgid to get my battery replaced through warranty and they sent me a new battery without any hassle, ty Ridgid!!
Awesome! They seem to be legit!
Not sure why they told you they needed extra time when they gave you a new one anyway, but both those tools are the newest generation Octane.
Make sure to call Ridgid to re-register them under what you had before.
They have service centers that your supposed to give the tools to, and you can also ship it to them.
I’m not sure why I took extra time either. That’s just what I was told by Home Depot. But yes there’s no service center near me but the Home Depot. Thanks for watching!
I recently made a video about the LSA (3 years after this video) and I was given an emailed fedex label, brought it to fedex and only had to pay for the packaging (depends on tool size in my case 8.50). They ended up shipping a replacement directly to me after an email said a replacement was approved! That LSA is the real deal, although I have heard cases where ridgid refuses to repair some things that they deem "wear and tear" vs true defects or failures
I also started going from Milwaukee to ridgid power tools
They have the better deals and their tools are amazing and with the warranty… my sheet sander front clamp aka number 1 wouldn’t hold the sand paper so good and kept sliding off so i wrote a review on it and they emailed me a week later and said they were sorry then said they have sent out a brand new one and didnt ask for the old one back… and the new one work’s awesome!
Hey Josh, glad to see they finally honored the warranty and gave your tools back to you. House coming together well.
Yes the warranty seems to be solid. Thanks. The house is coming along. Can’t wait for warm weather!
That's an awesome warranty! I have switched over to Ridgid from Dewalt due to the LSA! Sure it takes time, but I'm willing to wait if it saves me Hundreds! I have back up tools! Getting NEW tools is awesome! you'll be good for a long time!
I hope you’re right. So far it seems like they will last a long time. I stand behind the warranty which is great too! I switched from DeWalt as well. Not looking back. Thanks for watching!
@@TheExcellentLaborer same here. Had a terrible experience with dewalt warranty which made me switch to ridgid
Me
Too for most tools I always have 2 of the same too especially my stealth force impact driver
I have been trying to get a response from Ridgid for weeks now. Sent emails to all 6 of their email contacts. I am just trying to find a rip fence replacement for my 2 year old 8" tile saw. No one will help me. Their customer service sux !!
Thank you 1st of all for calling it an LSA instead of the dopes that call it a "lifetime warranty" my brushed gen 4x drill gears are sounding a little gritty, the drill works but it sounds like there is sand or something in it and that was t always the case.
Since getting onto thr m12 line wit the hammer drill and impact i rarely get my Ridgid brushed 18v drill but something's not right .
It happened when i was driving a long auger bit into a log to make a rocket stove log and the drill musta not liked it.
If i send in my old Gen4x drill my fingers are crossed that they dont have one or want to fuck wit it and they send me a brushless one 👍
I guess one thing you could do is put a simple sharpie dot in a spot specific spot and when you get said tool back look for your "birth mark" and see if was a repair or replacement.. im glad you had no issues with flack and cop outs on replacing the tools.. thanks man, i need to submit a ticket for my drill.. the traveling to and fro isnt a big deal for me.
Just an FYI from what I've heard from other people is when you get the new replacement tool is to take that serial number and re-register that specific tool under their LSA so that new tool is covered
As the average Joe home owner, I like the battery replacement warranty. The tool service agreement seems nice on paper, but if my saw breaks mid-project, I'm looking for repair turnaround in days, not weeks.
It sucks they can't fix in a day but unlike other brands the do fix or replace it. The other brands you are just buying that tool again.
I took a broken drill to the local HD rental and they gave me a new drill kit. Old drill for brushless drill, 2 2ah bats, charger and bag. No waiting or mailing anything!
You may need to buy a new tool anyway to get the job done, but after service you'll have 2 just in case.
Yeah they did me right to I had to drill that needed a bearing changed and they ended up replacing all the insides of the drill the only thing that were old was the case. Also now on their LSA site they have register new tool or register replacement
Ideally. So an hour away from home depot, 2 hours round trip. Say you averaged about 50mph. Thats 100 miles round trip twice. Once to drop it off, one to pick it up. In a pick-up truck that gets 15mpg at $3.75 per gallon. 200 miles/15mpg=13.3gals x $3.75 = $50 in gas.
I had a 7 year old drill go bad. HD gave me an entire brushless drill kit - drill, 2 2ah bats, charger and bag. All registered as LSA. They also told me to keep my old bat and charger that are still LSA. HD kept the old drill. Also, their sub compact impact wrench is awesome. Use with a 4ah bat and it rocks!
I had a similar experience. I bought a 14.4V drill and impact driver kit in 2004. In 2018, the drill died, so I took it in for service. Ridgid replaced the drill with a new drill kit, which included a charger and two batteries. LSA FTW!
I use Milwaukee on the job and Ridgid at my home shop. I have had to warranty both brands drills for the same reason - the trigger switch. No issues, just take it to an authorised repair centre. Despite the cost, for everyday construction use, Milwaukee hands down. DeWalt has improved it seems, just might consider them right after the M18. In the end, whatever gets the job done and works for you. Including corded, I own about 5 brands.
Very cool. Sounds like you have a lot of experience with different brands. So far I am satisfied with Ridgid. Are used to be a big DeWalt fan but they started getting a little bit pricey compared to what was that on the market. I keep hearing great things about Milwaukee. I will have to try them sometime. Thanks for watching!
One was brand new in the box.. The other could be refurbished or new with no box...
But since yours was already used when you sent it back, I'd say refurbished was a good deal for you and that Rigid stood true to their warranty. 👍😉👍
In my limited exposure to Rigid, they only sell and service a particular revision for a short period of time. I borrowed a R350RHE framing nailer from a friend and it died 1/4 of the way in my project. I had to buy another tool to keep working. The tool they sell now is a R350RHF. After the project was over, I tried to buy parts and the ones I needed were discontinued. So I can't fix the tool. The original design was poor, so it's no surprise why it failed. The warranty is useless to me if it takes months to get a replacement product.
I’ve heard from other people that the system is better than your experience.
One of people I follow on TH-cam said they just send him a new tool because he lives far from Home Depot.
Up until about 12 or so years ago, I did not have any kind of brand loyalty to anyone. That is when I bought my first rigid combo kit. It had a half inch 18 volt drill and a half inch 18 volt impact driver. And of course both tools and the batteries were covered as long as the serial numbers are registered online. A couple of years later, I did need a new or rebuilt battery, at the instruction of the Ridgid service department, I did bring in the battery into an authorized service center. After about a week or so, it was determined that I would be getting a new or rebuilt battery. The unfortunate thing that I did learn, is prior to this I did have another battery with an issue, it was simply replaced by one of the managers at Home Depot. But unfortunately this new battery that was replaced is no longer covered under the LSA. But that is fine, I did buy a 4 amp hour battery at that time, it has been about 8 years or so, and I have not had any issues with that for amp hour battery.
Wow, Ridgid. That battery warranty was why I committed to you, but that turnaround time is nuts, pandemic or no. Months, plural? I'm still a fan, but that is nuts.
A year ago I purchased a Ridgid combo set. They are LSA registered. The drill will stop when under load.
The manager at my local Homedepot store agrees the drill is broke, but they refuse to do anything about it.
I too paid to have the tool sent off to be fixed.
You definitely need to contact Ridgid. They will help you out I’m sure. Thanks for watching!
Unless the HD store you go to has a tool repair service (usually the ones that also rent tools) you have to send the tool away or go a diff HD or designated repair location. To be fair, that tends to be the reality of any tool brand warranties. Maybe a "true" house brand will handle it at the store but even then they might make u wait for repairs.
Had bought a Rigid wet vac from HD some 10 yrs ago...on - off switch went bad they made me send all kinds of pictures and fill paperwork & promised to get back, after 10 days or so got a call from Rigid & they indicated that instead of sending me the part, they would send me a new unit . Week later I got it, works good. Gave the old WV to an electrician friend & he called me about a month later he finally got it running...so make what you will of the Rigid warranty but I got a new Wet vac after my 10yr old one took a c- - - on me!
I dropped of a ridgid tool to a home depo that has a rental department,they fixed it the same day. It’s kind bs to wait 8 weeks to get a tool back.
Harbor freight 20v brushless tools have 5yr in store warranty. No more dealing with long delays from the manufacturer 👌
You made out well too! since there is such a backup at the repair center they should just replace the tool in store! go the HarborFreight route! that would be a big blow to Lowes as well! keep'm coming!
Thanks Vinny!
Call the number first, they will tell you the best way. Don't take it into home depot unless they will swap them for one on the shelf, which they aren't supposed to do, but if they do... Get a receipt to register the new tool
Yes! I register mine on the Internet. Definitely the way to do it. Do you earn a lot of Ridgid tools?
@@TheExcellentLaborer earn? Like sponsored? Not me. Ridgid doesn't like me cause I call them out on the BS
Just last week I had a 2.0Ah battery die within 6 months of it's purchase date.
I called the number have them the serial number and my new battery is on it's way.
Apparently the 2.0Ah batteries are backordered so they are sending me a 3.0Ah as a replacement.
Sounds like a nice win! I never get that lucky LOL. Congrats on the better battery. I do like Ridgid so far.
@@TheExcellentLaborer Thanks. You and me both.
My experience is not quite as positive... I recently purchased the new pruner from Ridgid. I was extremely happy with my pruner until recently. It will stop working until I re-insert a battery (tried several batteries) or sometimes a good smack with my hand. I just bought it about a month ago, so I went to register it, but the Ridgid website will not accept the model number. To add insult to injury almost none of my tools are registered for lifetime, despite sending in all required documentation. Looks like I will be returning this to Home Depot and buying the Dewalt instead.
Looks like the saw you got was a factory refurb. I’m thinking this LSA isn’t that great if you need to wait TWO MONTHS for a repair. That’s actually kind of crazy if you think about it. I like ridged but if they can’t swap it on the spot it’s kind of a waste in my opinion.
The saw was actually new. Yes the wait is very long!
Great video. Moreover you convince me and I bought a Ridgid kit, now my question are:
1) how long took you to have problem with both tools? 1 year, 6 months, etc..?
2) did you had similar problem in the same time with Makita, or Dewalt or the brand that you have used before?
Thanks
2 months is a bit long but a brand new tool is pretty sweet. I bet the warranty on the replacement is very limited
You had a better experience then I did with my table saw..
Ridgid recommends you don't bring it back to the store. Make arrangements with them directly.
I got a brand new 7-1/4" Ridgid Octane circular saw yesterday. It looks exactly like yours, so yours must be new? My guess is it was purchased someone else, that returned before using it. When that happens, they sell the tool as "New, out of the box," for something like $10 less than normal price. However, giving to you as a replacement made it simpler for them.
No cost parts. No cost repair. No cost replace, if needed! For all "registered" Ridgid tools and batteries!
Look at the serial number to see if it is different, which you have 90 days to re registe, in order to maintain the LSA, otherwise you got the 3 yr Ryobi warrenty
Let's say you use a tool for 5 years straight with no issues and after all that use the battery dies. Will Rigid replace the battery? I find that hard to believe that they can afford to replace every battery because of normal daily use and it being completely exhausted. That's like me asking my dealer to replace my brakes for free? Thanks for the video.
If it was registered with LSA, it will get replaced. It used to be that batteries sold separately were not LSA. Only bats sold in kits were LSA. But that has changed and all bats are LSA. I had a 7 year old drill go bad. HD gave me an entire brushless drill kit - drill, 2 2ah bats, charger and bag. All registered as LSA. They also told me to keep my old bat and charger that are still LSA. HD kept the old drill.
The chuck on my drill broke and the guy at the home depot rental desk said I'd have to pay them to ship it out and I'd get it back if it was fixed and that LSA might not cover it. Didn't inspire the most confidence. I found an authorized repair shop 30 minutes away from my home that was able to fix my drill in a day under LSA, free of charge. Home depot and ridgid needs to work on their process.. the counter guy did not inspire confidence he knew how to handle the service.
No have not used any warranty. My tools are all to old or to beaten! Steak?! You sound Albertan. Thanks!
You keep your tools in service! I like it. I am not Albertan. I have never met a Albertan. Thanks for watching!
Hope you registered your new impact driver and saw otherwise you have no LSA on them...
I did! They have a chat option on the website now which made it easy. Thanks for watching!
The saw you got was new - manufacturers are required to etch an "R" on a tool that has been refurbished
Next birthday 65 , eventually retirement = limited income $$$ ,, it’s good to no they honer there lifetime agreement even on batteries,,,,, That’s a huge insensitive even with a long wait time. I’m switching everything to Rigid. For future longevity security I have to. Thanks for the video and all the comments help’s me have an informed decision. Rigid here I come. 😎
I had a Ridgid battery go bad and they sent me a new bigger one. I did have trouble registering a few of my Ridgid tools and they broke and I was out of luck, no replacement. It was my own fault though.
Glad that this worked out well for you!!! The time sucked but warranty none the less!
Yes, it took sometime but at least they stood behind the product. Thanks for watching!
Excellent information for the new rigid buyers.
They definitely should do mail order.
Probably drop that turn around to less than a month.
I will grill them on it monday
OK that would be great. Set them straight to increase turnaround time. They are good tools. I love my Ridgid. Thanks for watching!
What a hassle! Fortunately I’ve not had issues with my ridgid tools but after watching this I’ll be buying Makita from here on.
The warranty is an awesome deal
Warranty is awesome! That’s what sold me on the tools. Thanks for watching!
@@TheExcellentLaborer good stuff Josh! Keep up the good work!
No RIDGID won't just update your new tools serial numbers for you, you need to do that yourself (on-line or call it in) and you're on the 90 day clock again or you go back to the RYOBI-like 3yr. warranty. Get a new replacement tool or battery, you need to update the new serial numbers for it to continue on with your LSA. The guys who fix these tools said the smallest 1.5 ah batteries fail the most, battery wise. (Maybe that's why RIDGID is leaning towards including 2.0ah batteries in their newer kits) All these various tool platforms are crap if the batteries are not warrantied, which most are not. The only RIDGID trouble lies in the LSA (90 day deadline) hoops you need to jump through to initiate the warranties and keep them updated. On the RIDGID registration site you can DL one pic of the receipt, I often photo shop onto the pic, the tool's serial numbers.
That is great insight you provided. Yes the 90 day clock to register is something to keep in mind. I’m sure a lot of people don’t get the LSA because of that. I do need to call them. Because that’s the only way they will register the replacement tool. Thanks for watching!
given that your new ridgid tools stopped working so soon do you have any misgivings about ridgid tools? Do you believe another manufacturer like Milwaukee or Dewalt would've lasted longer before it stopped working?
ridgid SUCKS for me i have had repeated tool failures. for the first year or so i could take it to the store but now i have to spend $20 to ship it out of state. it took 4 months to get my drill which makes the warranty not worth shit. my chop saw needs fixed that would be $75 to ship it. and the batteries wtf? cant ship them you fools. AVIOD RIDGID if your in alaska
I bought a rigid miter saw from a yard sale and months later it blew out can I just take the saw to Home Depot without a receipt and get it fixed
Memorial day weekend 2021 brought my hammer drill and 6 amp Bluetooth battery information repair...hd is so far behind in repair the manager gave me a new kit with hammer drill ,impact, 2 4 amp batteries bag and charger and will have my other items when repaired don't think I can register these new items cause I didnt get a receipt ...this was the tool rental manager
...in for repair
Sounds like you had a fair experience. Thanks for watching!
I'm on the phone with Ridgid right now. Can't take to a Home Depot anymore, even though the Ridgid website states you can! Spent 3.5 hours trying to find a service center and on hold with customer service, only to finally have them find me one that is an hour and 10 minutes away, haha. The supposed repair place is an engine repair shop. What a joke. It is too good to be true, because it isn't true. The battery replacement process is nice, but for the price of the tools, I'm questioning the value.
I can not wait more than a month for repair I recently switched to Milwaukee and I am really impressed with how much more power and when it breaks ill buy new, I had rigid for 10 years and thought they were a top brand now I see they are close to junk
You went from 10 year old tools to new tools, of course you were impressed. That's not a knock on Ridgid, that's just the way technology works; my new rigid impact beats the snot out of my 10 year old Milwaukee. I bought Milwaukee when I was doing professional work when and decided to go cheaper now that I'm not in that line of work. Got the Ridgid impact as part of a kit when I needed a circular saw and was wildly impressed. This Ridgid brushless kit I've got would have been a blessing on the job site 10-15 years ago.
@@jayjayhooksch1 no I got a bunch of octane when it came out and my impact failed a year after purchase went to home depot and had to pay to send it out long story short they said it could be 8-12 weeks till they have the part so I said ok and ended up buying a new gen 5 impact as a spare 4months later I get my drill back with a jammed trigger took it back and got same time-line then my jobmax stopped working after getting the run around with lsa im just giving up and yes Milwaukee has much more power no more waiting for sawzall to cool off after a few cuts and the impact is so much faster at setting screws👍
@@carlossalazar2358 yea, that sounds like a terrible experience. I've been lucky with most of my tools, even the lower end stuff like Ryobi and Ridgid I haven't had any problems with. To be fair, it is just home use now. My Milwaukee stuff definitely did hold up to jobsite abuse though, I have to say.
What did you use in the meantime while you were waiting for them to fix the Ridgid tools?
I had some spare DeWalt tools. But now I have two sets of all the Ridgid so I should be good.
Where do you live that' the closet HD is an hour away? I have at least 12 HD's within an hour drive.
Did you get the same or better impact driver back.
I have had 7 tools repaired or replaced over 20 years. Most tool are back and repaired in a week. My battery are always mailed with no more questions then what is the batter doing. I have over 50 ridgid tool. I think that it is a covid thing is why the replaced it but if they can't replace it they will give you a new tool that is better then the original.
I will not puchased any other bard because they don't stand behind there tools.
I have it was a pain in the butt its almost not worth it the tools are cheap enough to just by a new one I have to drive 2hrs to a service center and wait several weeks and then drive back and get it so you would need 2 of everything if you were using them every day. There very good tools for the price but the warranty doesn’t mean much to me.
You know I was thinking that they should make a circular saw with x lock technology
They should. Good idea!
Does it have a “refurb” hot stamped into the body like direct tools sells?
Not refurbished!
About 8 years ago I switched all my battery operated power tools to the 18V Rigid line because I was tired of wasting money on failed expensive rechargeable batteries (yes, Milwaukee, I'm talking about you), and Ridgid's lifetime warranty on batteries was too good to pass up. I now have about 2 dozen Ridgid 18V tools, lights and other products (and an assortment of corded Ridgid tools also because of their LSE). I'm a light DIYer, and have yet to have ANY Rigid product fail after HomeDepot's 90 day return period ended (but I have had a bunch that got returned during that period, which was relatively painless since I live 5 minutes from my HomeDepot). More aggressive DIYers or pros might have a different experience. However, I've always heard that while Ridged will generally makes good on any of its tools or batteries once you register your purchase (a process so annoyingly inconvenient and inefficient that one should assume that's by design to dissuade as many users as they can from getting beyond 3 years of warranty coverage), their painfully slow 'repair' process essentially requires most people to have a backup for the broken tool since (as you yourself found) the time it takes to get back in action is unbelievably slow. The fact that your broken tools were replaced with new or refurbed tools of a newer vintage are merely a confirmation of the fact that we live in a "disposable society", where the cost to repair almost everything is usually more than the cost of an off-the-shelf replacement (with painfully few exceptions). But what's amazing is that with that in mind, why does it take months to get a new tool? Rigid should have the replacement sent out within a day or 2 of their examination of the broken tool. If Rigid and HomeDepot were even more efficient, the user would get an email with a certificate number telling them to go to their HomeDepot and pick out a free replacement that they specify, and Rigid and HomeDepot would work things out behind the scenes. Like I said, if they were efficient. But nonetheless, I'll still be sticking with Rigid because while I'm usually careful with my tools, the batteries fail just with the passage of time, and I expect that soon my older batteries will start seeing the end of their usefulness. One final thing: since I studiously stick to the Ridgid line of batteries, and Ridgid doesn't make everything I need in battery operated devices, so when that happens, I have several Ridgid to Ryobi adapters that I got inexpensively on eBay that allow me to use any 18V Ryobi device without having to get another line of batteries (which don't have an LSE).
I have had great luck with Ridgid LSA over the past 10 years.
Usually most of my tools get repaired. Only once was it replaced with new because of some mix up.
Had some of my batteries replaced no questions asked and i find their telephone customer support to be pretty good. Overall if you don't mind waiting for repairs the Ridgid line is pretty good.
But if you a hardcore pro contractor that can't wait a few weeks for tool repair then pick something else and buy a new one when it goes bad.
It appears that Home Depot is no longer being the middle man for Rigid tools ..... now I have not confirmed that . Waiting for email from them ... we'll see . There was one guy local that owned a hardware store ... he gave it up ... pay was small for his effort - found a couple others way to hell and gone in the country of my state . WOunder if you will have to ship directly to them .
Yeah it's a life time but it's not real customer friendly - now I had a couple batteries replaced and another tool fixed so ... ???? The registration is a lot easier now done on line .. Use to be you had to mail it all in .
How much income do you lose waiting for the repair.
Waiting two months for service, and the two trips to a store that's an hour away from you, is no bueno. They should give you a new tool on the spot, or at the very least get you a loaner from the rental department. For a working guy, two months without your tools is just not acceptable.
That kind of service would be nice! Unfortunately you probably would only see that kind of service for a "true" house brand. I try to have a realistic downtime expectation for warranty/repair services... unfortunately, that means you are going need to buy back up tools if you absolutely need it at that time. I'd probably use the excuse to get the newest model :P
if i did registred my tools for warranty do i still i need to returned somewhere for replacement i bought them over three years ago>>> anybody know that?
I think you have to register the tools in 90 days
My gen5x impact trigger switch started going out after two years. I dropped it off today. $32 "evaluation fee" that I'm told will be refunded when I get it back. Hoping not 5 weeks like they said it could be...
They did not charge me a evaluation fee. That’s sounds fishy. Let me know if they refunded it or not. Thanks!
On 7/6/22 I brought a defective Ridgid drill to Home Depot. Their lifetime warranty is garbage. They wanted $32.00 deposit to have them look at it. If they determine it was my fault they were going to charge me up to $100.00 to fix without my approval. I didn’t even pay $100 for the drill. I’m so damn mad I said screw you effectively. Their batteries are horrible also. I have 2 dead 4.0 Amp hour batteries. I’ll never buy another Ridgid product again. I would be ok if they charged me nothing and told me I damaged the tool, but you don’t get that option they will fix it without your approval if it cost less than $100. Also 4 to 6 weeks turn around time.
Never had to send my rigid in but I use my rigid every day but I did talk to them you can send the tool dirrectly to them
I’ve never had a problem with ridgid me or my dad. He still has the gen 3 brushed saw saw lol. It still runs quicker than the dewalt newer saw saws. I use it on a daily Mon-Fri to saw out new construction windows. An put In new replacement windows. Simonton Anderson etc. It dogs the dewalt I even bought a newer one for myself an my boss is a dewalt guy an it chaps its ass every time I’m always done sawing out a windows an putting a new one in b4 he’s done sawing the window. U can’t not beat ridgid. I even have the octane circle saw and have had no problems with it. U just must have got a lemon my friend I’m sorry to hear that but I’m sure dewalt Milwaukee etc tool have lemons it just puts a bad taste in your mouth when u get them but In ur case i think u lucked out there both brand new tools it looks like. 👍
Josh. Where you from? you have a distinct 'accent'.
American 🇺🇸
In this video (4:25) you talked about putting Ridgid's phone number in the description below. I do not see it. Can you list it again.
It's on their website...?
If the saw is refurbished it well have a melted “recon” word melted into the plastic somewhere.
Oh OK. I’ll look. Thanks
I use my tools heavily so much so that my serial number wore off (wish they etched it on not place it on a sticker). Anyone know if LSA is still service the tool of the serial on the sticker is missing? or is there an internal serial number so I dont have to worry about this?
Sorry about the talk-to-text errors.
It’s cool!
I called about 2 2ah batteries that were not holding a charge. Over the phone they sent me 2 new batteries with in a few weeks. The batteries were over 6 years old!
Maybe the saw is a new refurbished unit.
2 or 3 months? Wow! That is crazy. If you are a pro, I hope you had back up.
my router died, contacted rigid twice , no reply( life time warranty) won,t buy rigid again!
Thanks for your feedback!
And never send them in with consumables like blades... And definitely not with batteries or accessories
Yes definitely don’t keep batteries in accessories on them!
Been there done that! I don’t hv a half a day and two months to wait on a buck fifty tool! I doubt you do ?
I buy quality tools (Skill worm drive & Makita rear handle cordless) and so on! Buy once cry once!
Rigid saws, impacts, routers are for guys who do chores around the house.
They break if you use them like a pro carpenter! Period!
I completely value that opinion and respect it. I agree that one should always buy quality tools for ones trade. As I stated, i have been building for over 40 years and my company is known for the highest quality. Im not the best and im sure there are thousands of guys better than me. But no one tries harder to be the best, and I agree about using quality tools. I used Makita tools when they first came into the industry. Awesome tools, dewalt as well, awesome tools, skill, Milwaukee, etc. I'm just saying that in the 40 years I have been building I have gotten equal quality and performance out of the Ridgid brand. I have never been a "ford is best, Chevy is best guy. I realize people will constantly rip on a brand that they do not favor. I don't believe that that is what you are doing, you are just supporting the tools that work for you and thats cool too. For my company, all the tools mentioned have all performed great. I cannot personally find one better than the other. I respect your opinion though. 👍
You're right. There strategy is to jerk you around
If u could just take the tool to the depo an Change it out for a new one an let ridgid handle the broke one that would be tits would save u so much time Bc it stoped work process
The problem is if you need you tools for work you cant wait 4 months for them to get repaired lol.
Yes the wait is not cool. Stay tuned!
That's pretty much true for all warranty/repairs. You pretty much have to expect to use a backup or buy a backup (good excuse to buy newer model!). The warrantied tool will become the new backup once you get it back. ^_^
@@dtester exactly that's why you just buy a new one LoL
Please make sure to register the replacement tools, otherwise you lose your LSA. DON'T FORGET ;)
This is true!
Even when you register online with their system and input the information including receipt they will not honor the 3 year warranty on a separate battery purchase without the receipt. You need to store that physical receipt for 3 years. BS
Ridgid winn NOT honor any tools or batteries unless you pre-register it with Ridgit after you buy it...at least if you live in Canada. I threw all my Ridgid away and went back to Bosh.
Register within 90 days. Even a snail can do that.
Not worth the wait, two tools malfunction in a short time? No thanks
I can see your concern. Thanks for watching!
This dude can’t tell if it’s his saw? I know every scratch on my saw.
Ridgid has horrible warranty service 😑.
👍👍🇨🇦✌️🇨🇦✌️👍🔧🔧
Dr evil.
Hahah First time I heard that one but it’s funny