Disney U | Doug Lipp | Talks at Google

Authors at Google hosted Doug Lipp, bestselling author and internationally recognized expert on customer service, leadership, managing change and global competitiveness, to talk about his book "Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees".
Background: Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney University. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand.

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For reference
12:16 - Jokes on the Wall
21:20 - Yes, if instead of No, because

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The future belongs to those who believe in the beauty of their day dream.