Get Started with Amazon Connect Voice Routing with Advanced Work Assignment

Today, customers expect seamless support experiences across all channels, whether they’re reaching out through chat, text, or voice. Advanced Work Assignment (AWA) is the ServiceNow routing engine that automatically routes work items to agent queues for chat, cases, and messaging. Now, AWA can also route Amazon Connect Voice as a work item, enabling customers to allow blended agents to handle all channels supported by ServiceNow and Voice from Amazon Connect.
Join Customer Service Management (CSM) product managers, Kimlan Do and Neil Kostecki, in this interactive webinar to learn more about:
The benefits of using AWA with Amazon Connect Voice
Solution overview and key capabilities available today
Demo
Q&A