Hi, Alexander. We are terribly sorry to read and to know about the issue you had with your replacement DJI Mini SE. This is not the experience we want you to have. Could you please share with us the case number (CAS) or ticket number? We'll verify and check this for you. Furthermore, are you able to try to relink the remote controller using the combination/physical buttons? Thank you.
I called a dj store in a very common mall where i live ,they tried to pair it,updated both firmwares (controller and aircraft) and even downloaded the fly app again and they told me after like 30 minutes trying in front of me ,that i have to contact dji again and mail it because if cannot be paired.
OLÁ MEU AMIGO (A) ESTOU AQUI ASSISTINDO A ESSE VÍDEO MARAVILHOSO, QUE LEGAL IMAGENS MARAVILHOSA, GANHOU MAIS UM INSCRITO, SUCESSO NO SEU CANAL NO TH-cam, ATÉ O PROXIMO VÍDEO.
i took it to the dji store and they couldn't pair it because it was an american drone with an europian contoller but when i got it from amazon ,amazon doesn't tell you that. dji explained it to me and they shipped me the proper controller version i needed.
I had to pay for a controller because they said the version i got was from Europe and will only work if the drone is from Europe… so since i am in US they said i have to get a compatible US controller to US drone (I didn’t know amazon would sell Europian type drone ) anyway … they sent it to me and it did work. I still have to send them the old one back .
![โรงเรียนตอนตี 2 โคตรหลอน..!! [โรงเรียนไดเม่]](http://i.ytimg.com/vi/2MAEMwqVYh8/mqdefault.jpg)
I feel your frustration. I have same problem with mini 2
@@ToyotaPete contact them,they will help you
8 months video, but i am facing same issue with my air2s and my smart controller in August 2024.
Hi, Alexander. We are terribly sorry to read and to know about the issue you had with your replacement DJI Mini SE. This is not the experience we want you to have. Could you please share with us the case number (CAS) or ticket number? We'll verify and check this for you. Furthermore, are you able to try to relink the remote controller using the combination/physical buttons? Thank you.
Sure , thanks for taking the time to watch the video and respond,this is the case number
Case Number：CAS-15018615-Y8W9T6
I called a dj store in a very common mall where i live ,they tried to pair it,updated both firmwares (controller and aircraft) and even downloaded the fly app again and they told me after like 30 minutes trying in front of me ,that i have to contact dji again and mail it because if cannot be paired.
OLÁ MEU AMIGO (A) ESTOU AQUI ASSISTINDO A ESSE VÍDEO MARAVILHOSO, QUE LEGAL IMAGENS MARAVILHOSA, GANHOU MAIS UM INSCRITO, SUCESSO NO SEU CANAL NO TH-cam, ATÉ O PROXIMO VÍDEO.
thanks and welcome!
Salut Messieurs j'ai les mêmes problème que vous svp vous aviez pu réparer comment ?
Did you ever get this resolved?
@@Colin399 yes they sent me a controller that does connect/ pairs with the drone
Hi ,Alexander...did u finally win with the connection 💁♂️Am
Experiencing the connection problem
i was able to do it only with an american dji controler from dji, they kindly shipped it for me
Check controller model model MRISS5 is for mini SE and this for mavic mini 1 model MRISD25
I have same problem.how I can solve it sir? I changed the cable also and changed the mobile phone but can’t solve this problem
i took it to the dji store and they couldn't pair it because it was an american drone with an europian contoller but when i got it from amazon ,amazon doesn't tell you that. dji explained it to me and they shipped me the proper controller version i needed.
I have sane problem, I also looked at every video I could find, nothing works, I called repair store, they wanted $129 to look and repair
I had to pay for a controller because they said the version i got was from Europe and will only work if the drone is from Europe… so since i am in US they said i have to get a compatible US controller to US drone (I didn’t know amazon would sell Europian type drone ) anyway … they sent it to me and it did work. I still have to send them the old one back .
@@Graphicales how much they charge
When you try to relink. Put your controller on top of the drone..
dji is becoming a sh1t company