if we are given the role of a junior doctor, and the patient says " well, is she doing fine now?"( for example after a mistake you made), if the role play card doesnt say how her health is now, is it appropriate to say sorry i can not give any info now? wouldnt that just make them even more anxious. i watched a video where in a situation as i described he made things up such as shes stable now, after been given the wrong dosage, but the card didnt mention so. thanks!!1
I know which video you're on about, and I was wondering the same thing. I think it's the insulin video right? Personally I think he shouldn't have said she was stable BUT what he could have said is that the hospital is equipped to manage the situation and it is currently being dealt with to ensure his mum (or whoever it was) is stabilised. It might also be good to mention that insulin overdoses are generally dealt with quie easily in a hospital setting and that it's unlikely for complications to arise and if they did then the hospital and team would be monitoring her condition carefully so that they can deal with them efficiently.
Many thanks for your question. It is a very good question that we have been asked often in our courses. The cards never give you all the information - so part of the roleplay always involves asking further questions, and gathering information. However, in our opinion and experience from medical school interviewers in our team, we recommend to never make something up. In the example you gave, I would say "I apologise that I do not have this information yet, but I will make sure to find out promptly and keep you informed". In a similar way, do not commit to things that you do not know if you can hold. In a roleplay where you have to inform a patient that the doctor is going to be late for the appointment, and they get angry at you, no matter how much they insist, you cannot commit to how long the doctor will be if the scenario does not tell you. You can say "I am sure he/she is trying to be available as soon as possible" or you can offer information on whom they can escalate their issues with/how to put a formal complaint etc. but you cannot make up a time or something that has not been given to you. Instead focus on apologising and also gathering information by asking open-ended questions such as "did they have somewhere to be after the appointment?", showing genuine concern for the delay. I hope this helps!
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I must say, this is superb.
Straight to the facts!!!
Thank you !
Class video 👍
Thanks 👍
if we are given the role of a junior doctor, and the patient says " well, is she doing fine now?"( for example after a mistake you made), if the role play card doesnt say how her health is now, is it appropriate to say sorry i can not give any info now? wouldnt that just make them even more anxious. i watched a video where in a situation as i described he made things up such as shes stable now, after been given the wrong dosage, but the card didnt mention so. thanks!!1
i want to know this to
I don’t think you’re supposed to falsely give reassurance
I know which video you're on about, and I was wondering the same thing. I think it's the insulin video right? Personally I think he shouldn't have said she was stable BUT what he could have said is that the hospital is equipped to manage the situation and it is currently being dealt with to ensure his mum (or whoever it was) is stabilised. It might also be good to mention that insulin overdoses are generally dealt with quie easily in a hospital setting and that it's unlikely for complications to arise and if they did then the hospital and team would be monitoring her condition carefully so that they can deal with them efficiently.
Many thanks for your question. It is a very good question that we have been asked often in our courses. The cards never give you all the information - so part of the roleplay always involves asking further questions, and gathering information. However, in our opinion and experience from medical school interviewers in our team, we recommend to never make something up. In the example you gave, I would say "I apologise that I do not have this information yet, but I will make sure to find out promptly and keep you informed". In a similar way, do not commit to things that you do not know if you can hold. In a roleplay where you have to inform a patient that the doctor is going to be late for the appointment, and they get angry at you, no matter how much they insist, you cannot commit to how long the doctor will be if the scenario does not tell you. You can say "I am sure he/she is trying to be available as soon as possible" or you can offer information on whom they can escalate their issues with/how to put a formal complaint etc. but you cannot make up a time or something that has not been given to you. Instead focus on apologising and also gathering information by asking open-ended questions such as "did they have somewhere to be after the appointment?", showing genuine concern for the delay. I hope this helps!