🤯Connect ServiceNow to Jira in Minutes🤯th-cam.com/video/V9l8gxMOIeE/w-d-xo.html ❓Looking for support with an issue or to get a response to a question - submit it here: asqme.com/@LuiIacobellis
Outstanding! Thank you! I've also shared your channel internally as your content is really top-notch. Just the information I need and it was super easy to follow. 🥳
Man can't appreciate you in words. Wonderful rendition and instead of hours you saved all of our times. Please do more videos❤Subscribed and saved your playlist
Really a very well made video. It was sharp, crisp & to the point. My learning curve became very steep owing to your efforts Lui. Thank you. Keep up the good work.
🤯Do you want bite sized ServiceNow tips and tricks delivered to your inbox?🤯 If so, check out my ServiceNow 🗞newsletter🗞 No BS, just to the point actionable insights you can use to be more productivity. Check out previous editions and subscribe here: academy.luigiiacobellis.com/newsletters/servicenow-savvy HOW TO CONNECT SERVICENOW TO EXCEL: th-cam.com/video/4JeOYha1NGM/w-d-xo.html CHECK OUT MY HOW TO USE SERVICENOW PLAYLIST: th-cam.com/play/PLmE7KGV9-I4tHVS_L-AqnKBPDOJ64zfuL.html
Thank you very much for this great tutorial video. I would like to add another filter condition to the one you showed, one that can display the number of incidents assigned in a period of time to a person. For example: Today, This week, This month. What filter condition do I choose?
Thanks for this video, it's vey helpfull! I have only one question: why under Incident By Priority widget there is just the option "follow interactive filter" and not also "act as interactive filter", like in Incident By Status widget?
Hi there, there are some limitations with various report types that will prevent them from being used as an interactive filter. Incident By Priority is a multi-dimensional report and as such it will not work as an interactive filter. Hope this help and thanks for watching!
Question - around the 3.03 minute mark, you discuss the "restrict to role" option when creating new dashboards. By default, are these dashboards then public to everyone so long as it is checked as active and no roles are listed in the "restrict to role" field? And if user wanted to restrict a dashboard for their own personal use, which role would be most suitable to list in the "restrict to roles" section?
The video is nice.. I have a question. How can we make a dashboard for user specific.. Means the dashboard should display a particular logged in user data.. Whether it is incident data or anything.. How can I achieve this
love your videos Lui, thank you! One question: Is there a way to build a dashboard that shows from which country tickets are posted? Or from which departments tickets are posted? Thanks and best regards
Hi there and so sorry for the delay. There are map type reports that can be used to display volumes by geographic location provided you have a data point that features location data such as country or region. You can create any report and group by department. Hope this helps and thanks for watching
Hi there, the dashboard will refresh everytime it loads or when the browser is refreshed. Eventually your ServiceNow instance will timeout forcing you to log back and thus will also refresh the dashboard. Hope this helps and thanks for watching
hi , am not getting option when i click on one of the widgets to ACT like like interactive filter " , only option i can see is to follow interactive filter
According to this post it is possible however this is not something I've done myself: www.servicenow.com/community/platform-analytics-forum/can-we-build-a-performance-analytics-dashboard-in-a-scoped/m-p/1245772#M25241
do you do a video on how to write a report to show how many incidents resolved and what date they were resolved so you can report how many resolved per day ?
Absolutely. You can script in calculations when creating a new field or you can use UI actions to update fields when some event occurs. Hope this helps!
Hi there, are you the creator of the report? When you don't have the option to share it is usually indicative of a permission or access issue with the report. Hope this helps and thanks for watching!
Hi there, you would have to create a report that is filtered to you first and then can add it to your dashboard. I do have a tutorial that demonstrates how to do this here: th-cam.com/video/kDkhHk7r3Z8/w-d-xo.html - Hope this helps and thanks for watching!
Potentially dumb question, When I created a dashboard, I unticked the 'Active' tick box and my dashboard is inactive. How to I then make that dashboard active? I tried googling this but my googlefu doesn't seem to be working :P
Hi Daljit, my apologies, through this process I discovered that I cannot share videos that I scheduled to publish in the future. I am going to find a solution to permit my channel members to get an early preview of my upcoming videos. Thanks!
Hi there, I'm glad you found my tutorial helpful! Thank you for the suggestions. I've added these to my backlog! Be sure to subscribe if you haven't to receive notifications when they are live! Thanks for watching!
Sorry, as I read your response again, I realized that I do have a tutorial on how to schedule reports in ServiceNow. You can access that one here: th-cam.com/video/Byo8dsX5JFc/w-d-xo.html - Hope this helps!
I've given access to users to my dashboard but they are only able to see "Report visible only to creator.." like this Is there any other way to share the dashboard??
Very disappointed. The most important part is not explained at all. WHERE ARE THE DATA COME FROM? How do I change the source of it? This tutorial is good for marketing not for the end user 😢
I could never wrap my head around Service Now. I hated the dashboard even more because nothing ever made sense. You are the only person who's videos I could not only understand, but actually like!! You are the only reason that ServiceNow Dashboards make sense to me. I salute you!! 🫡
hi , am not getting option when i click on one of the widgets to ACT like like interactive filter " , only option i can see is to follow interactive filter
There are some limits on which report types can act as interactive filter. This article details that limit: hope this helps docs.servicenow.com/en-US/bundle/utah-now-intelligence/page/use/dashboards/task/t_MakeAReportAPublisher.html
🤯Connect ServiceNow to Jira in Minutes🤯th-cam.com/video/V9l8gxMOIeE/w-d-xo.html
❓Looking for support with an issue or to get a response to a question - submit it here: asqme.com/@LuiIacobellis
I learnt more about reports and dashboards from that, than I ever have from trying to decipher the documentation.
I'm glad you found this video informative and helpful! Thank you for the kind words and for watching.
Thanks!
Thank you so much for your generosity 🙌
Outstanding! Thank you! I've also shared your channel internally as your content is really top-notch. Just the information I need and it was super easy to follow. 🥳
I'm so glad you found this video helpful and thank you for sharing and the kind words
Man can't appreciate you in words. Wonderful rendition and instead of hours you saved all of our times. Please do more videos❤Subscribed and saved your playlist
I'm glad you found this video helpful Wanna_Know! Feel free to share suggestions for video topics and thank you for watching!
Really a very well made video. It was sharp, crisp & to the point. My learning curve became very steep owing to your efforts Lui. Thank you. Keep up the good work.
Thank you very much for the kind words and for your generosity
🤯Do you want bite sized ServiceNow tips and tricks delivered to your inbox?🤯 If so, check out my ServiceNow 🗞newsletter🗞 No BS, just to the point actionable insights you can use to be more productivity. Check out previous editions and subscribe here: academy.luigiiacobellis.com/newsletters/servicenow-savvy
HOW TO CONNECT SERVICENOW TO EXCEL: th-cam.com/video/4JeOYha1NGM/w-d-xo.html
CHECK OUT MY HOW TO USE SERVICENOW PLAYLIST:
th-cam.com/play/PLmE7KGV9-I4tHVS_L-AqnKBPDOJ64zfuL.html
Informative video , today only my manager assigned me task to create dashboard for tracking open ticket..
This will help me to create one. Thank you.
I'm glad this video was able to assist you! Thank for the kind words and for watching
very nice video, it helped me in creating my own dashboards, thank you
You are welcome
Best way to create a Dashboard in ServiceNow is not to use ServiceNow. Use another ITSM tool. ;) (great video btw)
very very helpful Lui - thanks and clear as well. will watch your reports one now for a few pointers I am sure you have.
I'm glad you found this video helpful! Thank you for the kind words and thank you for watching!
Top video out of all the videos you have uploaded. Thank you for the knowledge
@nitinsubudhi5158 You're very welcome! Thanks for watching!
Thanks mate, that's exactly what I needed as my intro to Servicenow Dashboard. Perfect.
Hi Peter, I'm glad you found this video useful and thank you for watching!
Great Tutorial , Thanks for the video
Glad it was helpful!
Thank you! This is very useful. Keep up the good work!
You're very welcome and thanks for watching
This video is very informative ! Thank you !
You're so welcome!
ITS REALLY WORKED LOL THANK YOU DUDE
Lol I love your enthusiasm! I'm glad you found this video useful and thank you for watching
Thank you so much 🙏🙏
You're most welcome Raoul!
Thankyou sir , this video really helped me 🙏
I'm glad you found this video useful and thank you for the kind words
Very well explained. Many thanks.
Jitender kumar You're very welcome! Thanks for watching!
Thank you very much for this great tutorial video. I would like to add another filter condition to the one you showed, one that can display the number of incidents assigned in a period of time to a person. For example: Today, This week, This month. What filter condition do I choose?
This helped me. Much appreciated.
You're very welcome and thanks for watching
Amazing tutorial! Thank you!
You're very welcome! Thanks for watching!
Very helpful. Thank you.
You're very welcome and thanks for watching
Thanks for this video, it's vey helpfull! I have only one question: why under Incident By Priority widget there is just the option "follow interactive filter" and not also "act as interactive filter", like in Incident By Status widget?
Hi there, there are some limitations with various report types that will prevent them from being used as an interactive filter. Incident By Priority is a multi-dimensional report and as such it will not work as an interactive filter. Hope this help and thanks for watching!
Thanks
From where we get the video of report which you created in this dashboard ?
thank you for this content
You're very welcome and thanks for watching
Question - around the 3.03 minute mark, you discuss the "restrict to role" option when creating new dashboards. By default, are these dashboards then public to everyone so long as it is checked as active and no roles are listed in the "restrict to role" field? And if user wanted to restrict a dashboard for their own personal use, which role would be most suitable to list in the "restrict to roles" section?
By default the dashboard is not shared with anyone and is only available to the creator. Hope this helps and thanks for watching
very informative
Glad I could help!
The video is nice.. I have a question. How can we make a dashboard for user specific.. Means the dashboard should display a particular logged in user data.. Whether it is incident data or anything.. How can I achieve this
love your videos Lui, thank you! One question: Is there a way to build a dashboard that shows from which country tickets are posted? Or from which departments tickets are posted? Thanks and best regards
Hi there and so sorry for the delay. There are map type reports that can be used to display volumes by geographic location provided you have a data point that features location data such as country or region. You can create any report and group by department. Hope this helps and thanks for watching
Great stuff! Thank you
You're very welcome
Thanks , is it possible to set auto refresh for Service Now dashboard.
Hi there, the dashboard will refresh everytime it loads or when the browser is refreshed. Eventually your ServiceNow instance will timeout forcing you to log back and thus will also refresh the dashboard. Hope this helps and thanks for watching
I don't have access to share settings where I can choose Me, Everyone, Groups and Users just like what you have. How can I access it? Thanks.
hi , am not getting option when i click on one of the widgets to ACT like like interactive filter " , only option i can see is to follow interactive filter
Great Job
Thank you kindly Chavali!
Can we create a blank app and add a dashboard to it and publish the app with only the dashboard? Thanks
According to this post it is possible however this is not something I've done myself: www.servicenow.com/community/platform-analytics-forum/can-we-build-a-performance-analytics-dashboard-in-a-scoped/m-p/1245772#M25241
Thank so much
You are welcome
Thanks for the video! It is helpful. One question: Is it possible to create a dashboard that can share with teammates as a template? Thank you :)
Hi there, I do not believe you can create a template but you can always clone an existing dashboard to create another one from it. Thanks!
do you do a video on how to write a report to show how many incidents resolved and what date they were resolved so you can report how many resolved per day ?
I'll definitely add this my backlog! Thanks
Can we implement calculated field in ServiceNow
Absolutely. You can script in calculations when creating a new field or you can use UI actions to update fields when some event occurs. Hope this helps!
Lui the share option in sharing list is not available for me there is only one option add to Dashboard now how resolve this
Hi there, are you the creator of the report? When you don't have the option to share it is usually indicative of a permission or access issue with the report. Hope this helps and thanks for watching!
@@LuiIacobellis Thanks Lui it helped
You're very welcome!
Hi how about to create filter that Assigned to me
Hi there, you would have to create a report that is filtered to you first and then can add it to your dashboard. I do have a tutorial that demonstrates how to do this here: th-cam.com/video/kDkhHk7r3Z8/w-d-xo.html - Hope this helps and thanks for watching!
How to delete the widget added (I have mistakenly added 2 widgets)
Potentially dumb question, When I created a dashboard, I unticked the 'Active' tick box and my dashboard is inactive. How to I then make that dashboard active? I tried googling this but my googlefu doesn't seem to be working :P
Hi Lui, the last email you sent about new content says it's a private video and I cannot view
Hi Daljit, my apologies, through this process I discovered that I cannot share videos that I scheduled to publish in the future. I am going to find a solution to permit my channel members to get an early preview of my upcoming videos. Thanks!
Nice informative one. Could you please create training videos on Visual taskboard, Performance Analytics dashboard, SLA performance dashboards, Clustering, Queue Management Dashboard, Scheduled Reports and Templates.
Hi there, I'm glad you found my tutorial helpful! Thank you for the suggestions. I've added these to my backlog! Be sure to subscribe if you haven't to receive notifications when they are live! Thanks for watching!
Sorry, as I read your response again, I realized that I do have a tutorial on how to schedule reports in ServiceNow. You can access that one here: th-cam.com/video/Byo8dsX5JFc/w-d-xo.html - Hope this helps!
You are not asking for much help do you? lol...
@@wizardmaster6639 Anyway I can help, count me in! :)
Is there a way to recover a widget if deleted by accident?
You would just need to add it again. A widget is just a container for another component such as a report of content block
Thankyouuu
You’re welcome 😊
I've given access to users to my dashboard but they are only able to see "Report visible only to creator.." like this
Is there any other way to share the dashboard??
You will need to ensure you provide access to the individual reports as well.
Servicenow me starting me ye option kese show honge
@akkutyagi6319 You're very welcome! Thanks for watching!
Very disappointed. The most important part is not explained at all. WHERE ARE THE DATA COME FROM? How do I change the source of it? This tutorial is good for marketing not for the end user 😢
You have to create a report first. He has another video explaining this. Before to create your dashboard you need to have your reports in place.
I could never wrap my head around Service Now. I hated the dashboard even more because nothing ever made sense.
You are the only person who's videos I could not only understand, but actually like!! You are the only reason that ServiceNow Dashboards make sense to me. I salute you!! 🫡
Thank you so much for the kind words. Glad I could help
hi , am not getting option when i click on one of the widgets to ACT like like interactive filter " , only option i can see is to follow interactive filter
There are some limits on which report types can act as interactive filter. This article details that limit: hope this helps docs.servicenow.com/en-US/bundle/utah-now-intelligence/page/use/dashboards/task/t_MakeAReportAPublisher.html