Thank you Rolando. Please show the brown box. My 5200 UC Voyager did not come in a brown box. It came in a black charging case. How do I know that the charging case is fully charged? How do I know that that the ear bud is fully charged? What is the time span for the charge? This ear bud is brand new. Why isn't the mute button working? Does it have to fully charged to work? Is it a faulty unit? How do I know that I was sent what I bought? There is no 5200 UC Voyager imprinted on the devise or the charging box and no invoice or identifying paperwork like a warranty statement of instructions were included when it was shipped to me from Amazon.
Victoria, Love the questions! How do I know that the charging case is fully charged? Poly has recently released an new design on the charging case so I will give you responses based on the older design which is what most people have. The plantronics charging for the Voyager 5200 has 2 rows of LEDS on the outside of the charging case. The lower row has 3 LEDs that light up blue. When all 3 LEDs are lit it means the charging case has a full charge. Press the button on the front of the Plantronics 5200 charging case to see the LEDs light up. How do I know that that the ear bud is fully charged? If you insert the Poly Voyager 5200 headset into the inside of charging case you will now have 2 series of LEDs that should light up. You will also know which LEDs pertain to the Voyager 5200 headset because it will have an icon of a headset next to a row of LEDs. If all 3 LEDs light up blue you know you also have a full charge on the Voyager 5200 bluetooth headset. What is the time span for the charge? It typically takes about 90 to fully charge the Voyager 5200 bluetooth headset. This ear bud is brand new. Why isn't the mute button working? If the red mute button on the Voyager 5200 headset is not working I would highly recommend that you download the PLT Hub mobile app on your phone. This will help distinguish the mute button and status for it. Additionally you can activate "mute" notification that will remind you when you are mute with audible "mute on" "mute off". If after going through that you still find that the mute button is not working it is possible that something is not working with your unit. Does it have to fully charged to work? No. You do not need a full charge for any features to work on the Poly Voyager 5200 UC. As long as you don't get a "low battery" status on the headset you should be fine. Is it a faulty unit? Again check out the PLT Hub mobile app and see if maybe some of the buttons have been disabled by accident and check out the prompts and notifications so that you can better determine the root cause. How do I know that I was sent what I bought? When you pair the Voyager 5200 to the PLT Hub mobile app you will get all the details pertain to your headset. This will confirm the model, firmware version, serial number etc. With this information you will know exactly what you bought. And it will also help determine if you unit is still under warranty and available for replacement by Poly. Let us know if you have further questions. I have placed a link below to the Voyager 5200 UC with images on Amazon so that you can check out what normally comes shipped with a brand new unit. Thanks for watching and sending your questions!!! www.amazon.com/stores/page/ECDEBCA9-D46E-4A36-B7FF-20EB3348915E?maas=maas_adg_F3F0222DE2CC17DE9CBF2CFE9F5D8DEB_afap_abs&ref_=aa_maas
Hi, I am using the Plantronics Voyager 5200 UC. It is working great with my laptop but when I pull up the Plantronics hub it says no device connected. I have restarted my laptop and unplugged the dongle. How do I get the Plantronics hub to detect my device. I would like to be able to see the battery life.
Don, 😃 Thanks for watching our video. 🙌🙌🙌 Here's a comprehensive list of voice commands for the Plantronics, as well as iPhone Siri and Google Android phones. You cannot add or modify the voice commands. Below are several of the voice commands available on the Plantronics Voyager 5200. You can also say what commands are available. Additionally you can interact with the voice commands on your mobile phone using the voice assistant (Siri, Google Assistant, Alexa, Cortana, etc). When you're able to do that you can do a whole lot more on your mobile phone. Plantronics Voice Commands: "Answer" "Cancel" "Check battery" "Ignore" "Pair mode" "Redial" "What can I say?" (Using this command will give a list of all the voice commands you can use.) Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds to activate your phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls. Note: To use your mobile phone's voice assistant, please make sure that the voice assistant is enabled on your phone settings. iPhone Voice Commands: When Voice Control is turned on, you can say commands such as the following: “Open Control Center” “Go home” “Tap item name” “Open app name” “Take screenshot” “Turn up volume” To learn more Voice Control commands, go to Settings > Accessibility > Voice Control > Customize Commands, then tap a category. View a list of iPhone commands: To see the full list of Voice Control commands, follow these steps: Go to Settings. Select Accessibility, then select Voice Control. Select Customize Commands, then go through the list of commands. To see a full list of Android voice commands and how to activate it see the link below: support.google.com/accessibility/android/answer/6151854?hl=en#zippy=%2Cbasics-navigation
Great question. We use MacBooks in our office and they are unreliable with Bluetooth connections. You can listen to a podcast, music, or listen to an online meeting and it may work well for that. But when it comes to two-way communication is when you're going to experience problems (with native blue tooth connection) when you have to conversations. It also becomes unreliable when you have to move around your MacBook. Hope that helps. Let us know if you have further questions.😃
Eujon, The Plantronics 5200 UC can do multipoint connectivity. Which is what you are looking to do. According to Plantronics : Multipoint technology enables you to pair and connect your headset to two different Bluetooth audio devices at once. Note that you will not be able to use two devices simultaneously; instead, the benefit is that you will be able to answer an incoming phone call from either device using the headset.
I livestream through Facebook live regularly. Please how to I utilize the Bluetooth 5200 mic to commentary while in fb live. I have a note 9...I notice that although the headset is connected..the actual microphone on phone is the main source...not my mic in headset. Please advise how do I just utilize the headset mic only Cheers
Thanks for watching 🤩🤩🤩. This all depends on the app. I have been able to force the Bluetooth headset to connect if I connect the Plantronics Bluetooth dongle to the mobile phone. I have not tried the Facebook app using it in this manner so you will need to go ahead and try this and see if the Facebook app works with this workaround. You will need a USB adapter to get the Plantronics dongle plugged into your mobile. If your mobile has a USB c port then all you need if a female USB-A to USB-c. You can find these on Amazon for around $10. Let us know how that worked out for you.
The *Plantronics Voyager 5200* will not mute MS Teams on Android. If you run Teams on a PC and use the Plantronics 5200 UC with the Bluetooth Dongle (BT600) you should be able to use the various call control functions. If that is something you want to do make sure that you also *download the Plantronics PC app - Poly Lens* to your computer to activate "teams mode". Let us know if you have any other questions.
How do I pair a Plantronics Bluetooth headset to my iPad? To pair your Plantronics Bluetooth headset with your iPad: On your iPad, press Settings > General > Bluetooth. If Bluetooth is turned off, tap to turn it on. The iPad automatically searches for your device. Place your Bluetooth headset into pairing mode. When you see your Plantronics device name, tap it to pair and connect. If you are prompted for a passkey, enter "0000" (4 zeros). NOTE: Do not be alarmed if you are not prompted for a passkey, because not all headsets require it. You should see your headset name with a status of Connected (e.g., "1xxPlantronics Connected"). Your headset is now ready to use.
Hellooooooo.... I have the plt 5200 and my language does not change to English speaking at all..... Please help me to get it to speak or command in English language thanks.....
Use the new Poly lens app. Download it to your mobile. Pair your Plantronics Voyager Bluetooth headset to your mobile and make sure your mobile has Bluetooth turned on. Once you go inside the lens app you will be able to change the language of the Bluetooth headset. If it does not happen from the simple menu options then you will want to do a reset of the Plantronics Voyager headset. You can do this through the mobile app. Let me know if that helps.
I have 3 of these and as of late the mic works fine and then it just drops out, people say it sounds like I’m far away, you can actually hear the change, any tips for fixing this? No help from poly
@@WhatTheTeckShow the poly 5200 I just received, the other 2 are plantronics 5200s, I knows it’s all the same but that’s how they come up in the phone, firmware all up to date, phone iOS up to date, apps up to date
My AirPod Pros work just fine and this problem is happening on iPhone XR and iPhone 13 pro max, been using these since the legend going back 5 plus years or more, no issues, now a lot of issues with no support or answers
I have as PLT Legend Voyager 5200. Until recently I was using it with DragonNaturally Speaking 15 without any problems. Firmware is current, v.110, it's paired to the PC and sees the Plantronics Hub. In Device Manager it's showing up under Bluetooth devices, but not appearing under Audio Inputs and Outputs. I'm not using it with a phone and only want it as a microphone to use with DragonNaturally Speaking. There used to be a setting that had to be OFF so that the headset would not look for a SoftPhone; I cannot find that setting in the Plantronics Hub including Special Mode Settings. Can you offer help or ideas? It's as though the computer knows it's onboard, but doesn't want to add it as a PlayBack Device. Could this be a comm port setting, in or out? Is there a way to reset the headset to factory settings? Does the Plantronics Hub Softphones & Media Settings need a particular setting? Thanks in advance for your help.
@@WhatTheTeckShow Thanks for the quick reply. Initially, I had the device connected Bluetooth only and it worked forever like that. After viewing your video I installed the dongle and it recognized the device. The audio works fine but the microphone is inconsistent. Initially it worked for a bit (less than 10 seconds) but doesn't seem to stay on.
For the sake of this test make sure that you do not have the 5200 connected to your mobile or any other device. There is also a little button on the side if that dongle go ahead and press it for a few seconds to reconnect. Also download the Plantronics Hub app to your mobile this will also allow you to further check the pairing to the dongle and see if it staying connected. Lastly also try to keep your dongle within line of sight of the headset. If the connection only drops when moving away from the dongle this means your connection to/from the dongle is going down. I other option I would also check out is the Plantrbicd app for the PC. This can also ensure that your single is chosen as the preferred audio device for your microphone and check the firmware version on your dongle. Give those options a try and that all fails we can work on a few other things.
Hi, I tried to update firmware Voyager 5200 but unfortunately, after the firmware update voyager does not turn on back. Although, my laptop detected it, due to not turning on the device Plantronics hub can't detect it. please guide.
I have plantronic voyager 5200 its was working nicely, but suddenly the mice went out..the others side keep sayin i cant hear u.. u r so far!! Is it hardware issue?
They will work even if you purchase the dongle afterwards. There is a pairing and setup process and once you've done that once you don't have to do that again. We have a video on here that you can check out. Go to 52 secs into the video for a demo on how to pair the Plantronics Bluetooth dongle to the Voyager 5200 UC.
The Poly 5200 UC can recognize which device is trying to send audio or ringing. I would also recommend a peak at this video where we break down the features of the Voyager 5200 UC that you can enable..pay attention to the PC priority setting which controls how the 5200 behaves with your PC audio. And you will become a Pro using your 5200 UC. th-cam.com/video/SduqYc58QN8/w-d-xo.html
Yes. You can download the plantronics "Hub" app to your mobile phone to get that information show up on your mobile if you are using a Plantronics, Poly or PLT headset, headphones or speakerphone.
@@WhatTheTeckShow Thanks I also want to know if there is a way to format it & fresh install the Firmware or how to update Firmware, could not find it in App :(
The mobile app is called Plantronics Hub. Alternatively, you can also use the computer app to update firmware that is called Poly Lens, which is found at Poly.com
Brian, Thanks for sharing that question. This is more common than you think. There are several reasons why this happens. 1) Environment - If you have multiple Bluetooth devices that are on but not connected to your device you may have interference from other Bluetooth signals. This will cause your connection to drop. Bluetooth devices all fight over a small narrow slice of the frequency spectrum. 2) Bad Bluetooth antenna - not all Bluetooth devices have the same chipsets and components. And the small teeny Bluetooth antenna placed in the wrong location can easily be blocked by your hand or body. This lowers the signal strength which in turn causes the connection to be dropped. 3) Mobile Phone and headset- depending on your mobile phone and the version of Bluetooth that you have You may find that the connection cannot be kept up and alive. Low cost headsets can have very spotty Bluetooth capabilities. The more established well-known brands tend to invest more in research and development. This generally means that you're going to get a better product than some no name device that are low cost on Amazon. Additionally the more established brands will also have the ability to upgrade firmware on the Bluetooth headset. This will allow you to get the latest and greatest version and repair any bugs that are usually encountered with the release of new mobile phone firmware. If you want a better illustration of some of these topics I have a video on this. See the TH-cam link below : th-cam.com/video/SHlutdYL9oQ/w-d-xo.html
Hi, I bought recently and paired with my galaxy note 10. The issue was caller listened my voice for only 2 seconds. After that my voice was dropping down. Can you please help me to fix it.
First..have you downloaded the Plantronics Hub app to your Galaxy phone? If not please go ahead and do so. After you have downloaded the app to your phone check that you have the latest firmware in your Plantronics headset. You can do so by pairing the Plantronics 5200 UC to your Galaxy Note phone. When you open the Plantronics app and your phone is paired it will immediately check for the latest firmware version. If a new firmware is required it will take about five minutes to push the new update to the Plantronics Voyager 5200. Once you have done that test a few phone calls and see if everything is working okay. You can also enable the auto-answer feature on the headset so that it immediately picks up the call. You can do this on the Plantronics Hub app also. Give that a try and let us know if that takes care of your issue if not we can tackle some of the more advanced features and see if we need to tweak those within the app.
@@WhatTheTeckShow First, nice video. Very informative. I have this same issue as OP. same phone too. I have to keep an eye on my call status screen, because it will suddenly switch to handset. My actual phone is still connected to the 5200 via bluetooth but sound switched to the handset during the call. I noticed the problem doesn't exist with the bluetooth dongle on my laptop so (until i figure this out) i got creative and temporarily connected the dongle to my phone via usb-c male to usb-a female for important meetings.
I'm using this after 3yrs How do we know if the Box is charged & the Headset is charged ? There 2 sets of Blue color 3 dots on the Box, when it's full does it turn green ? Can we charge the Headphones directly ? Or we have to do it with the Box Only it's a pain to carry around the box :( Is there any new Mono Headsets with Type C charging Thank you
Yes. If you want to see the battery life show on your mobile device you will need to download the Plantronics Hub app. This is a free mobile app that's available for both Android and Apple devices.
You do not need the box to charge the headset. You can use a mini USB Android style cable to charge the headset. You can plug in the other way to a computer and charge it.
Amazzinggg video!! Professional quality. Like and Subsribe. MORE Qs to add: 1. Can charging case charge two headsets at once? 2. If Android and Apple are both connected. Does voice commands work for both Google Assistant and Siri based on who is requested at the time? 3. Are any of the chargers of Legend and 5200 compatible with the other (case or usb-magnetic charger)
Great video. Thanks. I just bought this headset and while the mobile phone quality was acceptable the connection to the land line was diabolical. I had to send it back for a refund. Be warned quality sucks.
You say that you connected this to a landline. What phone were you connecting it via a landline that has Bluetooth built-in? Or did you use a PC with the included dongle?
@@WhatTheTeckShow Hi. I connected to my iPhone and the sound was ok but when I tried the base station to my land line it was a shocker. Big time lag echoing and a tin sound. I tried several work arounds but nothing helped much. Pity as I loved the older plantronic voyager headsets.
The Voyager 5200 UC works best when using it with a mobile. As we have mentioned in other videos if using the 5200 UC with any desk phones or laptops you are only going to get good audio when using the BT600 blue tooth dongle. Otherwise, you will get crappy audio even when using expensive laptops like Macbook. The Bluetooth dongle is essential because these devices do a lousy job implementing Bluetooth technology for voice communications. This is vastly different than just simple audio streaming like Spotify or your smartphone. There are only a handful of manufacturers with desktop phones that work well and play nice with Bluetooth headsets; Yealink, Mitel, Polycom, Avaya, Poly. All of these manufacturers make business-grade desktop phones with Bluetooth built-in specifically designed for Bluetooth headsets and voice Communications. Hope that helps.
![[ Answered ] Plantronics Voyager 5200, How to Optimize Your Poly Headset in Plantronics Hub App](http://i.ytimg.com/vi/SduqYc58QN8/mqdefault.jpg)
![[ Answered ] Plantronics Voyager 5200, How to Optimize Your Poly Headset in Plantronics Hub App](/img/tr.png)
you did this video in great way .. lookalike professional .. goodluck
Thanks for the compliment...we work hard to bring you the best content and production we can
Thank you Rolando. Please show the brown box. My 5200 UC Voyager did not come in a brown box. It came in a black charging case. How do I know that the charging case is fully charged? How do I know that that the ear bud is fully charged? What is the time span for the charge? This ear bud is brand new. Why isn't the mute button working? Does it have to fully charged to work? Is it a faulty unit? How do I know that I was sent what I bought? There is no 5200 UC Voyager imprinted on the devise or the charging box and no invoice or identifying paperwork like a warranty statement of instructions were included when it was shipped to me from Amazon.
Victoria,
Love the questions!
How do I know that the charging case is fully charged?
Poly has recently released an new design on the charging case so I will give you responses based on the older design which is what most people have.
The plantronics charging for the Voyager 5200 has 2 rows of LEDS on the outside of the charging case.
The lower row has 3 LEDs that light up blue. When all 3 LEDs are lit it means the charging case has a full charge. Press the button on the front of the Plantronics 5200 charging case to see the LEDs light up.
How do I know that that the ear bud is fully charged?
If you insert the Poly Voyager 5200 headset into the inside of charging case you will now have 2 series of LEDs that should light up. You will also know which LEDs pertain to the Voyager 5200 headset because it will have an icon of a headset next to a row of LEDs. If all 3 LEDs light up blue you know you also have a full charge on the Voyager 5200 bluetooth headset.
What is the time span for the charge?
It typically takes about 90 to fully charge the Voyager 5200 bluetooth headset.
This ear bud is brand new. Why isn't the mute button working? If the red mute button on the Voyager 5200 headset is not working I would highly recommend that you download the PLT Hub mobile app on your phone. This will help distinguish the mute button and status for it. Additionally you can activate "mute" notification that will remind you when you are mute with audible "mute on" "mute off". If after going through that you still find that the mute button is not working it is possible that something is not working with your unit.
Does it have to fully charged to work? No. You do not need a full charge for any features to work on the Poly Voyager 5200 UC. As long as you don't get a "low battery" status on the headset you should be fine.
Is it a faulty unit? Again check out the PLT Hub mobile app and see if maybe some of the buttons have been disabled by accident and check out the prompts and notifications so that you can better determine the root cause.
How do I know that I was sent what I bought? When you pair the Voyager 5200 to the PLT Hub mobile app you will get all the details pertain to your headset. This will confirm the model, firmware version, serial number etc. With this information you will know exactly what you bought. And it will also help determine if you unit is still under warranty and available for replacement by Poly.
Let us know if you have further questions. I have placed a link below to the Voyager 5200 UC with images on Amazon so that you can check out what normally comes shipped with a brand new unit.
Thanks for watching and sending your questions!!!
www.amazon.com/stores/page/ECDEBCA9-D46E-4A36-B7FF-20EB3348915E?maas=maas_adg_F3F0222DE2CC17DE9CBF2CFE9F5D8DEB_afap_abs&ref_=aa_maas
Hi, I am using the Plantronics Voyager 5200 UC. It is working great with my laptop but when I pull up the Plantronics hub it says no device connected. I have restarted my laptop and unplugged the dongle. How do I get the Plantronics hub to detect my device. I would like to be able to see the battery life.
You’re awesome!
Can you add more voice commands it has answer or ignore and if yes how ?
Don,
😃 Thanks for watching our video. 🙌🙌🙌
Here's a comprehensive list of voice commands for the Plantronics, as well as iPhone Siri and Google Android phones.
You cannot add or modify the voice commands. Below are several of the voice commands available on the Plantronics Voyager 5200. You can also say what commands are available. Additionally you can interact with the voice commands on your mobile phone using the voice assistant (Siri, Google Assistant, Alexa, Cortana, etc). When you're able to do that you can do a whole lot more on your mobile phone.
Plantronics Voice Commands:
"Answer"
"Cancel"
"Check battery"
"Ignore"
"Pair mode"
"Redial"
"What can I say?" (Using this command will give a list of all the voice commands you can use.)
Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds to activate your phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.
Note: To use your mobile phone's voice assistant, please make sure that the voice assistant is enabled on your phone settings.
iPhone Voice Commands:
When Voice Control is turned on, you can say commands such as the following:
“Open Control Center”
“Go home”
“Tap item name”
“Open app name”
“Take screenshot”
“Turn up volume”
To learn more Voice Control commands, go to Settings > Accessibility > Voice Control > Customize Commands, then tap a category.
View a list of iPhone commands:
To see the full list of Voice Control commands, follow these steps:
Go to Settings.
Select Accessibility, then select Voice Control.
Select Customize Commands, then go through the list of commands.
To see a full list of Android voice commands and how to activate it see the link below:
support.google.com/accessibility/android/answer/6151854?hl=en#zippy=%2Cbasics-navigation
MacBook does not have a "dongle" port... will the Bluetooth setting work well enough?
Great question. We use MacBooks in our office and they are unreliable with Bluetooth connections. You can listen to a podcast, music, or listen to an online meeting and it may work well for that. But when it comes to two-way communication is when you're going to experience problems (with native blue tooth connection) when you have to conversations.
It also becomes unreliable when you have to move around your MacBook. Hope that helps. Let us know if you have further questions.😃
Can I pair my personal cell and business cell to same Bluetooth ?
Eujon,
The Plantronics 5200 UC can do multipoint connectivity. Which is what you are looking to do.
According to Plantronics : Multipoint technology enables you to pair and connect your headset to two different Bluetooth audio devices at once. Note that you will not be able to use two devices simultaneously; instead, the benefit is that you will be able to answer an incoming phone call from either device using the headset.
I livestream through Facebook live regularly. Please how to I utilize the Bluetooth 5200 mic to commentary while in fb live. I have a note 9...I notice that although the headset is connected..the actual microphone on phone is the main source...not my mic in headset. Please advise how do I just utilize the headset mic only
Cheers
Thanks for watching 🤩🤩🤩.
This all depends on the app. I have been able to force the Bluetooth headset to connect if I connect the Plantronics Bluetooth dongle to the mobile phone.
I have not tried the Facebook app using it in this manner so you will need to go ahead and try this and see if the Facebook app works with this workaround.
You will need a USB adapter to get the Plantronics dongle plugged into your mobile.
If your mobile has a USB c port then all you need if a female USB-A to USB-c. You can find these on Amazon for around $10.
Let us know how that worked out for you.
Hi there.
Does the Voyager 5200 mute the mic when using MS Teams on Android?
Thanks
The *Plantronics Voyager 5200* will not mute MS Teams on Android. If you run Teams on a PC and use the Plantronics 5200 UC with the Bluetooth Dongle (BT600) you should be able to use the various call control functions. If that is something you want to do make sure that you also *download the Plantronics PC app - Poly Lens* to your computer to activate "teams mode". Let us know if you have any other questions.
have you hear issues with Voyager 5200 UC headset, not able to answer calls touching the headset button ?
Just got a 5200 when talking to someone they said I sound like I'm in a hole. I unpaired it and paired still got the same results
Will it work on an iPad Pro
Short Answer: Yes indeed. Below are the steps to pair the 5200 UC with your iPad.
How do I pair a Plantronics Bluetooth headset to my iPad?
To pair your Plantronics Bluetooth headset with your iPad:
On your iPad, press Settings > General > Bluetooth.
If Bluetooth is turned off, tap to turn it on. The iPad automatically searches for your device.
Place your Bluetooth headset into pairing mode.
When you see your Plantronics device name, tap it to pair and connect.
If you are prompted for a passkey, enter "0000" (4 zeros). NOTE: Do not be alarmed if you are not prompted for a passkey, because not all headsets require it.
You should see your headset name with a status of Connected (e.g., "1xxPlantronics Connected"). Your headset is now ready to use.
Hellooooooo.... I have the plt 5200 and my language does not change to English speaking at all..... Please help me to get it to speak or command in English language thanks.....
Use the new Poly lens app. Download it to your mobile. Pair your Plantronics Voyager Bluetooth headset to your mobile and make sure your mobile has Bluetooth turned on. Once you go inside the lens app you will be able to change the language of the Bluetooth headset. If it does not happen from the simple menu options then you will want to do a reset of the Plantronics Voyager headset. You can do this through the mobile app. Let me know if that helps.
I have 3 of these and as of late the mic works fine and then it just drops out, people say it sounds like I’m far away, you can actually hear the change, any tips for fixing this? No help from poly
How long have you had the Poly 5200?
@@WhatTheTeckShow the poly 5200 I just received, the other 2 are plantronics 5200s, I knows it’s all the same but that’s how they come up in the phone, firmware all up to date, phone iOS up to date, apps up to date
My AirPod Pros work just fine and this problem is happening on iPhone XR and iPhone 13 pro max, been using these since the legend going back 5 plus years or more, no issues, now a lot of issues with no support or answers
I have as PLT Legend Voyager 5200. Until recently I was using it with DragonNaturally Speaking 15 without any problems. Firmware is current, v.110, it's paired to the PC and sees the Plantronics Hub. In Device Manager it's showing up under Bluetooth devices, but not appearing under Audio Inputs and Outputs. I'm not using it with a phone and only want it as a microphone to use with DragonNaturally Speaking. There used to be a setting that had to be OFF so that the headset would not look for a SoftPhone; I cannot find that setting in the Plantronics Hub including Special Mode Settings. Can you offer help or ideas? It's as though the computer knows it's onboard, but doesn't want to add it as a PlayBack Device. Could this be a comm port setting, in or out? Is there a way to reset the headset to factory settings? Does the Plantronics Hub Softphones & Media Settings need a particular setting? Thanks in advance for your help.
Are you using the Plantronics bluetooth dongle with the 5200 of just the headset?
@@WhatTheTeckShow Thanks for the quick reply. Initially, I had the device connected Bluetooth only and it worked forever like that. After viewing your video I installed the dongle and it recognized the device. The audio works fine but the microphone is inconsistent. Initially it worked for a bit (less than 10 seconds) but doesn't seem to stay on.
For the sake of this test make sure that you do not have the 5200 connected to your mobile or any other device. There is also a little button on the side if that dongle go ahead and press it for a few seconds to reconnect. Also download the Plantronics Hub app to your mobile this will also allow you to further check the pairing to the dongle and see if it staying connected. Lastly also try to keep your dongle within line of sight of the headset. If the connection only drops when moving away from the dongle this means your connection to/from the dongle is going down.
I other option I would also check out is the Plantrbicd app for the PC. This can also ensure that your single is chosen as the preferred audio device for your microphone and check the firmware version on your dongle. Give those options a try and that all fails we can work on a few other things.
My 200 will not talk to me anymore. It is 1 yr. old. It used to tell me who was calling up until 1 month ago.. I have LG STYLOS 5 . It is 3 mos.old.
Do you have the Plantronics app on your mobile?
Hi, I tried to update firmware Voyager 5200 but unfortunately, after the firmware update voyager does not turn on back. Although, my laptop detected it, due to not turning on the device Plantronics hub can't detect it. please guide.
Muhammad,
You have downloaded the Plantronics mobile app to your mobile phone?
I have plantronic voyager 5200 its was working nicely, but suddenly the mice went out..the others side keep sayin i cant hear u.. u r so far!! Is it hardware issue?
How long have you had the headset?
And was it working properly before?
If I bought the Voyager 5200 (not UC version) can I purchase the additional BT600 dongle and should they pair easily and work as expected?
They will work even if you purchase the dongle afterwards. There is a pairing and setup process and once you've done that once you don't have to do that again.
We have a video on here that you can check out. Go to 52 secs into the video for a demo on how to pair the Plantronics Bluetooth dongle to the Voyager 5200 UC.
Thanks for the quick reply. Once paired, is it easy to swap from laptop connected with a dongle, back onto Bluetooth with a mobile phone?
The Poly 5200 UC can recognize which device is trying to send audio or ringing. I would also recommend a peak at this video where we break down the features of the Voyager 5200 UC that you can enable..pay attention to the PC priority setting which controls how the 5200 behaves with your PC audio.
And you will become a Pro using your 5200 UC.
th-cam.com/video/SduqYc58QN8/w-d-xo.html
Why does my 5200 UC keep say disconnected while on the computer
Are you using the Plantronics bt600 dongle to connect to your pc?
Is there a App we need to Download for more Info, showing Battery life etc
Thanks
Yes. You can download the plantronics "Hub" app to your mobile phone to get that information show up on your mobile if you are using a Plantronics, Poly or PLT headset, headphones or speakerphone.
@@WhatTheTeckShow
Thanks
I also want to know if there is a way to format it & fresh install the Firmware or how to update Firmware, could not find it in App :(
The mobile app is called Plantronics Hub. Alternatively, you can also use the computer app to update firmware that is called Poly Lens, which is found at Poly.com
when I am on the phone, my headset losses connection- I cant stand this headset- I to know why
Brian,
Thanks for sharing that question. This is more common than you think.
There are several reasons why this happens.
1) Environment - If you have multiple Bluetooth devices that are on but not connected to your device you may have interference from other Bluetooth signals. This will cause your connection to drop. Bluetooth devices all fight over a small narrow slice of the frequency spectrum.
2) Bad Bluetooth antenna - not all Bluetooth devices have the same chipsets and components. And the small teeny Bluetooth antenna placed in the wrong location can easily be blocked by your hand or body. This lowers the signal strength which in turn causes the connection to be dropped.
3) Mobile Phone and headset- depending on your mobile phone and the version of Bluetooth that you have You may find that the connection cannot be kept up and alive. Low cost headsets can have very spotty Bluetooth capabilities. The more established well-known brands tend to invest more in research and development. This generally means that you're going to get a better product than some no name device that are low cost on Amazon. Additionally the more established brands will also have the ability to upgrade firmware on the Bluetooth headset. This will allow you to get the latest and greatest version and repair any bugs that are usually encountered with the release of new mobile phone firmware.
If you want a better illustration of some of these topics I have a video on this. See the TH-cam link below : th-cam.com/video/SHlutdYL9oQ/w-d-xo.html
Hi, I bought recently and paired with my galaxy note 10. The issue was caller listened my voice for only 2 seconds. After that my voice was dropping down. Can you please help me to fix it.
First..have you downloaded the Plantronics Hub app to your Galaxy phone? If not please go ahead and do so.
After you have downloaded the app to your phone check that you have the latest firmware in your Plantronics headset.
You can do so by pairing the Plantronics 5200 UC to your Galaxy Note phone. When you open the Plantronics app and your phone is paired it will immediately check for the latest firmware version.
If a new firmware is required it will take about five minutes to push the new update to the Plantronics Voyager 5200.
Once you have done that test a few phone calls and see if everything is working okay.
You can also enable the auto-answer feature on the headset so that it immediately picks up the call. You can do this on the Plantronics Hub app also.
Give that a try and let us know if that takes care of your issue if not
we can tackle some of the more advanced features and see if we need to tweak those within the app.
@@WhatTheTeckShow First, nice video. Very informative. I have this same issue as OP. same phone too. I have to keep an eye on my call status screen, because it will suddenly switch to handset. My actual phone is still connected to the 5200 via bluetooth but sound switched to the handset during the call. I noticed the problem doesn't exist with the bluetooth dongle on my laptop so (until i figure this out) i got creative and temporarily connected the dongle to my phone via usb-c male to usb-a female for important meetings.
I'm using this after 3yrs
How do we know if the Box is charged & the Headset is charged ?
There 2 sets of Blue color 3 dots on the Box, when it's full does it turn green ?
Can we charge the Headphones directly ? Or we have to do it with the Box Only
it's a pain to carry around the box :(
Is there any new Mono Headsets with Type C charging
Thank you
Yes. If you want to see the battery life show on your mobile device you will need to download the Plantronics Hub app. This is a free mobile app that's available for both Android and Apple devices.
When you have a full charge on the travel case it will show three blue dots.
You do not need the box to charge the headset. You can use a mini USB Android style cable to charge the headset. You can plug in the other way to a computer and charge it.
Most headsets still use USB A charging or Android mini USB port. Only a handful of Bluetooth mono headset have a USB C port for charging.
@@WhatTheTeckShow
God bless, Thank you so much for Answering
Please keep making Videos
Stay Safe
Also I written Plantronics with no replies- 3x
Amazzinggg video!! Professional quality. Like and Subsribe.
MORE Qs to add:
1. Can charging case charge two headsets at once?
2. If Android and Apple are both connected. Does voice commands work for both Google Assistant and Siri based on who is requested at the time?
3. Are any of the chargers of Legend and 5200 compatible with the other (case or usb-magnetic charger)
Great video. Thanks. I just bought this headset and while the mobile phone quality was acceptable the connection to the land line was diabolical. I had to send it back for a refund. Be warned quality sucks.
You say that you connected this to a landline. What phone were you connecting it via a landline that has Bluetooth built-in? Or did you use a PC with the included dongle?
@@WhatTheTeckShow Hi. I connected to my iPhone and the sound was ok but when I tried the base station to my land line it was a shocker. Big time lag echoing and a tin sound. I tried several work arounds but nothing helped much. Pity as I loved the older plantronic voyager headsets.
I used the dongle attachment to plug it inline. Standard BT phone and I swapped with 2 others just in case.
The Voyager 5200 UC works best when using it with a mobile. As we have mentioned in other videos if using the 5200 UC with any desk phones or laptops you are only going to get good audio when using the BT600 blue tooth dongle. Otherwise, you will get crappy audio even when using expensive laptops like Macbook. The Bluetooth dongle is essential because these devices do a lousy job implementing Bluetooth technology for voice communications.
This is vastly different than just simple audio streaming like Spotify or your smartphone.
There are only a handful of manufacturers with desktop phones that work well and play nice with Bluetooth headsets; Yealink, Mitel, Polycom, Avaya, Poly. All of these manufacturers make business-grade desktop phones with Bluetooth built-in specifically designed for Bluetooth headsets and voice Communications. Hope that helps.
@@WhatTheTeckShow that’s very informative. Many thanks. Excellent content on your channel btw. 👍