RAO Global Europe 2023 - Panel Session - Consumer duty

Panel Session
Consumer duty:
Will new rules further impact margins, requiring greater oversight and accountability at all contact points throughout
the customer journey?
Moderator: Dr Roger Miles - Academy Founder, Behaviour at Risk
Panellists: Keith Richards - Founder & CEO, Consumer Duty Alliance
Ann Roughead - Chairman, Handelsbanken ACD
Dawn Hyams - Senior Consultant, The Wisdom Council
Anastasia Georgiou - Director of Client Solutions, Adviser Segment, EMEA