Measuring the metrics is so so important! Make sure you're dedicating time on your calendar at least once a month to doing this. It's vital for measuring the health of your customer support and gaging how your customers feel about your business too.
It's incredibly helpful that you put some stuff in description making it easier and efficient to take notes, if required. As usual, your video is awesome !!
Are you using your support tickets to drive innovation? That’s just 1 tip. Here’s my full process for building a rocking customer support process.
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Measuring the metrics is so so important! Make sure you're dedicating time on your calendar at least once a month to doing this. It's vital for measuring the health of your customer support and gaging how your customers feel about your business too.
It's incredibly helpful that you put some stuff in description making it easier and efficient to take notes, if required. As usual, your video is awesome !!
Thx Anil 🙏
Great video. We just recently made the decision to move away from tickets and go all in on live chat. Made a huge improvement.
That is awesome! Thanks for sharing
Thanks, Dan, great video, exactly what I need right now for an e-commerce business.
This is gold! ❤
🙏🏻
Dan, thank you for the advice once again!
Great video, thanks!
You're welcome!
Great stuff Dan as always 👍
I have downloaded about 5 different resources from you!
Great video Dan!
Great advice!
Dan, Awesome video. Thank you
Very informative thank you!
Glad it was helpful!
Awesome material once again!! Hopefully we’ll work together someday!! 😉
Caroline Cooper I’m confident we will... you could always email me to see if I may have a way to make that happen... dan at danmartell dot com