Great video. When I bought my Hotsprings Spa I thought they were one of the best. I've had to replace the circulation pump about every other year which seems ridiculous, I'm on my 4th one (all installed by a factory authorized dealer). My next spa won't be a HotSprings.
So sorry to hear that you're having so many issues with your circ pump. I reached out to my tech department to discuss your situation and he mentioned a few things: 1.) I'd refer him back to his local Dealer who should have knowledge of the local Water Source issues. If he doesn't like his Dealer, Watkins Customer Service 800-999-4688 Ext 8432 2.) Circ pumps have a 3-5 year lifespan. It's not uncommon to have to replace one during the 5 year warranty period. But replacing the circ pump every other year is excessive. 3.) Perhaps an E-10 circ pump could work better for you. My tech asked what spa model and year you had. Please feel free to reach out to our technical department (ask for Craig) if you have any questions or want to discuss further 805-541-9000 or visit our website: backyardplus.com/helpdesk/ Thanks, Rebekah
Thanks for your feedback. If you need technical support without music, please contact us at 805-541-9000 or visit our website backyardplus.com. We offer support via our helpdesk, over the phone (805) 541-9000, as well as through text message (818) 583-0350, which is highly convenient when you're near your tub troubleshooting/making a repair. We look forward to hearing from you. -Rebekah
Great video. When I bought my Hotsprings Spa I thought they were one of the best. I've had to replace the circulation pump about every other year which seems ridiculous, I'm on my 4th one (all installed by a factory authorized dealer). My next spa won't be a HotSprings.
So sorry to hear that you're having so many issues with your circ pump. I reached out to my tech department to discuss your situation and he mentioned a few things:
1.) I'd refer him back to his local Dealer who should have knowledge of the local Water Source issues. If he doesn't like his Dealer, Watkins Customer Service 800-999-4688 Ext 8432
2.) Circ pumps have a 3-5 year lifespan. It's not uncommon to have to replace one during the 5 year warranty period. But replacing the circ pump every other year is excessive.
3.) Perhaps an E-10 circ pump could work better for you. My tech asked what spa model and year you had.
Please feel free to reach out to our technical department (ask for Craig) if you have any questions or want to discuss further 805-541-9000 or visit our website: backyardplus.com/helpdesk/
Thanks,
Rebekah
Dont you have to attach a ground or earth wire to the pump ?
Yes, if the circulation pump has a ground lug on the back, attach the copper bonding wire. Thank you
Turn off music
Thanks for your feedback. If you need technical support without music, please contact us at 805-541-9000 or visit our website backyardplus.com. We offer support via our helpdesk, over the phone (805) 541-9000, as well as through text message (818) 583-0350, which is highly convenient when you're near your tub troubleshooting/making a repair. We look forward to hearing from you.
-Rebekah