What issues are you having? We have tested several things. The only thing that doesn't work is streaming to groups, which we know is a Facebook issue (by design). If you are still having problems, I would uninstall and reinstall the app.
@@LynkSpyder That is what I am thinking of doing. Our Mevo camera just tells us that due to privacy it can't access our facebook page. It looks like it gets to the page where it would put in our Facebook information and then moves to a page which tells us that due to privacy it can't go any farther. I did change my security settings on my Facebook page, but no dice. Will try uninstalling when I get back to work for tomorrow. Thank you!
@@LynkSpyder We got it up an running. Turns out the android tablet we were using only was running Android 7 and you need Android 8. We got a new tablet and we are streaming again. Thank you and have a great week!
I have not seen this issue (if it consistently drops at the same time). I would certainly create a ticket with Mevo on that. I would also try to rule out the Internet source by experimenting with a different source to see if the issue goes with the new source.
Here are a couple things to consider: 1.) Make sure you are streaming to Facebook Page or timeline (not group...sorry to repeat this. But some folks are still trying to stream to Groups). 2.) Go to your app store and check both apps (Mevo and Mevo MultiCAM) to make sure you are using the latest version. Upgrade if needed. 3.) If you have only tried one app (single or multi) be sure to try the other. 4.) If all else fails, uninstall the app(s) and reinstall. That should clear any stored credentials to FaceBook. 5.) Lastly, if you were previously a group and created a Page to get around the new change, FaceBook now requires a "presence". That means it will take time and a following before you will be able to stream to the page. If none of these options help, let us know and we will continue to walk with you through the issue.
@@LynkSpyder All great advise...I, in my exploration, discovered that our iPad would not accept the most recent applications due to age of device/ supported ios/ etc. I was able to load the app on a much newer cell phone and we are off and running. All this to say thank you. The compatibility between Mevo and FB is also contingent upon the compatibility of the device to keep up with all the software updates required by the device. This may be useful for others thus this explanation.
Unfortunately they still don't have it fixed. Tried this morning and it still doesn't work. This is Sunday April 28th
What issues are you having? We have tested several things. The only thing that doesn't work is streaming to groups, which we know is a Facebook issue (by design). If you are still having problems, I would uninstall and reinstall the app.
@@LynkSpyder That is what I am thinking of doing. Our Mevo camera just tells us that due to privacy it can't access our facebook page. It looks like it gets to the page where it would put in our Facebook information and then moves to a page which tells us that due to privacy it can't go any farther. I did change my security settings on my Facebook page, but no dice. Will try uninstalling when I get back to work for tomorrow. Thank you!
@@LynkSpyder We got it up an running. Turns out the android tablet we were using only was running Android 7 and you need Android 8. We got a new tablet and we are streaming again. Thank you and have a great week!
We have updated the Mevo multicam app. And yet our livestreams to Facebook are dropping at about the one hour mark.
I have not seen this issue (if it consistently drops at the same time). I would certainly create a ticket with Mevo on that. I would also try to rule out the Internet source by experimenting with a different source to see if the issue goes with the new source.
we are in a permission loop. We can't figure out how to log out of the FB on the mevo to refresh those permissions. Help please.
Here are a couple things to consider: 1.) Make sure you are streaming to Facebook Page or timeline (not group...sorry to repeat this. But some folks are still trying to stream to Groups). 2.) Go to your app store and check both apps (Mevo and Mevo MultiCAM) to make sure you are using the latest version. Upgrade if needed. 3.) If you have only tried one app (single or multi) be sure to try the other. 4.) If all else fails, uninstall the app(s) and reinstall. That should clear any stored credentials to FaceBook. 5.) Lastly, if you were previously a group and created a Page to get around the new change, FaceBook now requires a "presence". That means it will take time and a following before you will be able to stream to the page. If none of these options help, let us know and we will continue to walk with you through the issue.
@@LynkSpyder All great advise...I, in my exploration, discovered that our iPad would not accept the most recent applications due to age of device/ supported ios/ etc. I was able to load the app on a much newer cell phone and we are off and running. All this to say thank you.
The compatibility between Mevo and FB is also contingent upon the compatibility of the device to keep up with all the software updates required by the device. This may be useful for others thus this explanation.
@@bentay1716 excellent!