Mock Call Practice | Hotel Reservation | Short Version
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- เผยแพร่เมื่อ 3 ต.ค. 2024
- Click here to watch the full version of this mock call with detailed explanations: • Mock Call Script with ...
Here's an uninterrupted version of a booking mock call practice. The customer Stephen wants to book rooms for four people. The problem is, he doesn't know which room to book. Candace, the call center agent, will help him find the best rooms based on his requirements.
Last 2020 I watched your video how the opening spiel and to assist customer as a newbie, now I'm watching again to get another strategy 😀
i wish all calls could be this neutral and smooth.
I really really really appreciate your effort Ms. Candice of changing your voice as the caller's to make it feel SO REALISTIC. Other yt.bers don't do this which I really find lousy and awkward every time I hear them. Thank you!
I am going to have a test from LQA Team to check and scored our standard service. I am also nervous for this next examination and try to search all related video from TH-cam to learn more about it. By chance, I saw your video and I learned alot from it. I realy love your voice, your pronunciation, your accent. I hope one day, I can be good and more confident when face to mock call. Could you pleased advise me how can I practice this mock call with anyone before I have a real test? Thank you so much and hope you have a good day. From Việt Nam 🇻🇳 God blessed you
Opening
Listening to cx
Probing
Narrating options
Action taken
Closing
Summarise
Perfect.
Watching right now, that is exactly the account where I will be in.. Snap travel sales hotel reservations, thank you so much for this video, I will apply all what I learned from your hotel booking video my training will start tomorrow, looking forward that I'll passed my entire training. God bless Miss Candace.
Update po
Hi can u make some playlist regarding travel account
Thank you so much! I learned alot from you. This vlog is so underrated. You're the best call center guru i'd ever watched.
Can you please make a video who faces many rejection on applying for a call center like "How to manage rejection/fails on a call center" should I give up or should i continue? Thanks in advance :)
Edit: New Subscribers here :)
Thank you! Im taking note of this. Will be ready next month. :)
Same thoughts, Dora Dita. Thank you very much Kwestyon! You have no idea how you've been very helpful to all of us! Wishing you all the best!
Thank you Candice,its a big help!
I love the accent, pronunciation and your voice❤️
Ate this helps me a lot! I signed my contract and have my training date. Daghang Salamat! God bless and more power.
i love watching your video candice i wish i could have that kind of confidence
Gantong ganto yong mock call ko later. Thank you. Wish me luck 😊
hi, thanks to you and your awesome videos I was able to passed the initial interview and mock call test. God bless your channel.
Congrats! So nice to hear that. ❤️
Thank you for the wonderful and very helpful videos you upload Miss Sheina!!! I'm super blessed that I saw some of your videos day before the company called me to have the interview! I am very happy and thankful that I got the job, particularly in hotel relations! Subscribing to your channel will be a perfect practice for me to improve myself and be ready for this job though the company will provide training, I still want to learn more from you! God bless Miss Sheina!
Congratulations!
I like the call it was so smooth i hope i can be like this in the future. Thank you for this
Thank you so much it is very informative and I learn a lot
You're so helpful po! I'll be having my first day of training this week hehe 😅🤞🏻 || Edit : I'll be celebrating my 1st anniversary in BPO because of this! I'm in travel account as well 😹✌🏻
This video is a big help for my travel account mock call for tomorrow. Wish me luck!!!!
hello po about san po na mock call nyo ?
You have been very helpful. Thanks idol!
Please please do more mock call videos like these
I will. :)
Watching from India. Thank you i learn alots
Hi, Ma'am, thank you for this. It is truly helpful! Btw, can you do a mock call for a hotel reservation with TERMS and CONDITIONS in it? Thank you.
That email is a "secured link" as opposed to "secure link". Just a minor discrepancy. Over all, great. If I were to call a customer service number, I want to hear that kind of voice. 👏👏👏
Thanks for this I'm a student who's looking for a job and this helps me. Ill update once i get hired in the jobs I applied to
excellent video, I love your channel, blessing from Guatemala City
watching it now because I have mock call today and the information or product knowledge sent to us is about hotel reservation, ohmy hahahha good luck to me! Thank you for your video, helpful indeed!
all your videos maam is very helpfull specialy to the newbies in call center industry.. thanks alot god bless❤️
Oh my god i got so nervous😬! Im a newbie here! I hope i pass the mock call test tom😭! This vedio was so helpful🥰.
You can add confirmation number of the booking. But love it all your videos. Big help
love the voice and love this kind of video
Hi i love your vidéos a lot. I m looking more détails about conversations between agent and client. Subjet: booking a réservation flight, cancelation… etc thanks a lot
I have so much learn about this thankyouuuu
this is helpful..im studying now my scenario for my mock call tomorrow..wish me the best :) finger cross
Hey how did it go?
Did you pass ?
You're very good!!!!!
Thank You so much Maam... very helpful tips!!!
Angelic voice of Candace
Thank you so much for this video, it hepls me a lot
this is a reservation process for a hotel booking and didn't even reconfirm how many nights the guest will be staying. already an audit. you just took the check in date, room rate per night per room, number of occupants, and number of rooms. make the details complete next time. I know you aim to teach about the call flow but at least set a good example in completing the details. Because in real life, guests tells you over the phone how many nights they'll be staying and even lets you compute the total amount. Please make it more realistic next time.
Do You have an example?
And... Are taxes included on the fee?
Grabe ang perfect mo naman sis! 😂 Eh di gumawa ka rin ng sariling mo video
As I see it's just for 1 night!
At least there is something to start with, fair enough. Nothing comes easy try to find it.
Make sure you spell it right.
Thank u candice..take care always😊
👏👏👏 very helpful for me
Maraming salamat po netooo! 😊
You're welcome!!
Thanks for sharing this.
I really like the videos
Thank you 🎉🎉❤❤❤
Can you make videos po a mock call answering to cancelling a booking reservation po pl🙏🙏🙏. Thank you po. I really learned a lot from you. So helpful po❤️
Awesome!❤️
Perfect po medyo nailang lang po ako unti don sa last part 'You'r almost welcome' sorry po im not perfectionist but callflow is very fantastic
Hhahaha. Hindi you're almost welcome sinabi niya. Ang sabi niya po ay "You're most welcome." Normal na ginagamit yan lalo na pag paend na ng call. Just saying.
5:21
hello maam.. lagi po akong na nuod sa inyo para matutonan
The account is great especially Wyndham.
Hope to see a video of your's on how you handle a cancel booking due to pandemic without refund policy.
Noted. :)
Galing! Thanks po
You're welcome, Rod. :) Thank you din.
I think hotel reservation account in BPO is the easiest account. What do you think?
I am having my training now for csr job
What about taxes? She forgot to mention about it!
it helps me
wOW VERY INFORMATIVE!
3:30 what happened down there Candance?
Incomplete, you didn't ask for the # of nights guest will stay
Thank u
Thank u
Sana may video rin para sa pagcancel ng hotel booking at di b tinatanong din kung may kasamang bata?
I am curious to know if those playing as the customer in your mock call videos are actually Americans? Are they just actors behind the scenes, so to speak?
it's also her
I have a question regarding to the confirmation of guaranteed booking. You mentioned that there will be an email link for the guest to enter their card information. Then, how will the guest know if the hotel already receives their payment and if their booking has been guaranteed? Will they receive an email or a call?
Hi Laura, not to be rude or anything, but the process itself was shown as an example, and different accounts have different processes, so therefore it is not relevant. But to answer your question, the company has its own system regarding the payment, and in general terms, they are called the "accountings team," and I can guarantee that this would be out of scope for your type of support if you're working in a travel agency account. The key point to absorb here is how "Candace" handled the customer's concern. Which were:
1. Acknowledge the cu's concern (state willingness to help), or if something bad happens, etc., make sure you empathize with the cu.
2. Ask probing questions to further know what the customer needs.
3. If the customer is unsure, you can provide a suggestion, or if it is below their budget, offer an alternative.
4. Once you've gathered and solved the cu's concern, do a quick recap.
5. Ask if there is anything else that you can be of service to.
6. Thank the cu, then close the call.
where can i find the full details about the video?🙏 i have a mock call intervw on monday ..🙏
Hi can you give me a tips and script of this?because this is my topic.
is it possible that people still make bookings over the phone? like, how dated is that..
Do u have video for cancelling hotel reservations?
Miss candies, are all hotel accnt has the same proccess?
No. :)
First day sa training and we're handling hotel reservations and I got grilled and reprimanded by our trainer because my mock call was train wreck. Basically I'm treated as a joke now at the office. 😭
Sorry to hear this. How are you now
Hello ma'am what is the meaning of Hilton account?
can you make a mock call cutomer's inquiry? (hotel reservation)
Napunta ako dito dahil from tech support tas napunta ako sa trabel hehe
I have questions...
Do I need to get the names of all guests?
Thank you very much. I have a question, i got a job in a bilingual call center but obviusly i need to improve a lot my english. Do you believe that working in a calle center will improve my english skills? i mean, to be fluent in the language? i will start in two days, the training but first aff all they will give me an intensive curse of english.
The answer could be yes or no. You will not know unless you try. So proceed with the training and see what happens. :) I'll also upload a video this week on how to improve your English so i hope you'll get something from it.
That is why there's a need of fluency in English
I really enjoyed watching ur vedio ,,, I learned a lot thanks,,,😘😘
Hi is there under travel account?
How about if the agent don't book
If I'm a QA this is a FAIL
Does someone have an idea about how is the experience un customer service call center in Choice Hotels?
Are you Filipino?
Hello ma'am do you know po something about VRBO account?
during mock calls po ba e bawal ang magsulat ng script? salamat po sa sadagot
Bat Steven dinig ko sa Stephen?😞
Hello Candace! Pwedeng malaman kung saan mo nabili yun microphone? Thank you!
Sa lazada. Samson Q2U. :)
@@Kwestyon Thank you for your reply. ❤
Hi po, bakit ka po lagi nagroroll eyes? hehehe thanks sa video really helps
Ma'am ano po ang viking profile?
3:27 🥵
Unsa nga account ang sayun ra?
asan po ba pwd mag apply ng ganito company
👍
❤️❤️❤️
not in the real world hehehe
Que hermosa estas
Toxic Po ba Ang hotel reservation?
May toxic lalo na kung nasa hotel na yung customer then biglang nagkaproblema sa booking nya
🔥👏👏
is it ok to just tell the customer, would you spell your name on the email for me ? so i could send the link on the right e mail.