It feels illegal to be this early, I know this is slim chances probably but HI CHARLOTTE, I LOVE YOUR VIDEOS PLZ PIN ME, IT WOULD MAKE MY ENTIRE LIFE 🥺❤️
I HATE that I cry when I get really angry and frustrated!! People see the tears and think that they've gotten the best of me. It's like, "No. I'm resisting the urge to rip you limb to limb, and calculating how I'd do in prison!!"
I got so frustrated I cried at work exactly one time, my boss had me go to the back to cool off. I later found out it’s because I’m a redhead and they’re superstitious
I'm exactly the same as you, how I keep the rage inside I don't know but I definitely cry when I'm angry and frustrated as I know that the customer is NOT always right and I am! lol.
My sister is an esthetician and while she was working on a client she started hearing yelling up front. Finally she walked up there and was like "who's yelling in my store?" The lady said she felt like she only got 50% of a facial so she felt like she should get something, maybe another facial or some product. My sister watched the other girl do the facial, the facial was exactly what it should be, and she tipped 20%. Didn't have any complaints until she had to pay. My sister refunded her half her service (kept the tip for the other girl lol). My sister said "We'll put a note on your file that you don't find our services up to par. That way we don't schedule you again and waste your time. You should be receiving a 50% refund now." the lady looked shocked and my sister said "ok go. " Edit. My sister corrected me. She said "get out" (like an OK you're dismissed tone) when the lady just stared shocked, not "ok go" lol
@@I-have-a-chad I work in jewelry and we've had that happen (customer claiming they didn't know about additional charges), so just to avoid it, I overexplain. It's probably annoying to some, but if I were in the esty's shoes, I would absolutely disclose it every. single. time. just to cover my own butt. It's not worth the hassle to argue about how everything's posted and whatnot. "You want lashes now? You sure? It's 50 extra... oh, you want a wax, too? Cool, additional 50 (idk the rates in that industry haha)... People will use any excuse to take advantage, so we have to do our due diligence 😪 we're gonna have to start getting people to sign contracts to make sure they understand what we explain/quote; that's how absurd these people can be.. #customerservicesucks
With the Starbucks story there is a saying, something like when you get used to special treatment, suddenly normal treatment feels like discrimination. That is what happened here.
When I have a server bartender etc do something “special” for me I don’t expect anyone else to do it. When I would get a customer and they would be stretching looking around the restaurant as if I’m not standing there followed by “Don knows my order” they just get the blank blinkie face from me basically saying in my head “do you see Don? Do I look like Don? Don would be waiting on you if I had the choice so tell me your mother freakin order or don’t eat” then I audibly say “I’m sorry I don’t know your order but let’s talk it out I’m sure we can get it right for you” only to find out the order is simply an order of nachos with extra jalapeño. I guess my 30 years of experience had no chance performing the mental gymnastics needed to write down such a complex original request, hard eye roll once I get into the kitchen.
@@TheLyonsDen1203 If you have that much experience waiting tables you should know that sometimes people just have favorite servers and they like that that server knows their name and order. Those customers are called regulars. I'm going to go out on a limb and assume you didn't get many due to your attitude. I cultivated a following of regulars while waiting tables and bartending. They followed me when I left one restaurant for another. I NEVER give anyone free stuff. I have a great personality and a great memory. People love when you remember them. Making customers feel special is a gift that earns good servers great tips. Cultivating entitled customers is a completely different thing. You describe a customer whom another server made a difference for. You just suck and took his order and dropped off his food then took it personally because another server does it better? Gross. Step up your game or get out of customer service. You sound entitled. He should be able to request a server. Any decent place allows you to do that. Any decent server knows their regulars are out there and doesn't get jealous. 🫶
My daughter has autusm and started working part-time in food service at 20 yrs old, I was dreading her first Karen. When he arrived one day and started his condescending tone and volume (they all sound the same) when he couldn't get his way, her manager was out front of the store in a shot. The man was instantly told to leave and my daughter was told to go take five to calm down. Not only is this a big ups to the good managers but also to the other customers who stand by downtrodden staff - in her case it was a group of 11, yes 11 yr olds that told her not to worry he's just an idiot. Their words made her smile snd she still remembers them (as well as her first boss) 💜
I was a barista at a Barnes and Noble for a year and OMG the amount of rude, disrespectful people was outstanding. I got YELLED AT for there being ice in an iced coffee....
Well, in the customer's defense, you people like to fill ice up to the rim. And when we ask for light ice, the cup is still halfway full if ice. Nobody likes watery ass coffee. Hence why I always ask for no ice because I want my money's worth.
I've asked for a medium in a large cup before because I wanted the extra space. I knew the road I was going to be going down was FILLED with potholes and if I had gotten my drink in a medium cup I'd have been cleaning sticky spilled coffee out of my cup holder for a week. Learned that one the hard way. I also got the "You know there's going to be space at the top, right?" question which confused me because of course there will be space it's in a bigger cup, but after hearing this story I now know why they said that.
@@niamphdollieofficial I wanted extra space in the cup because I was going over a rough road that caused the fully filled cup I had last time to splash all over my console. I said that in my comment.
I also ask for extra foam, but....... I tell them to charge me for it. If you get extra items you pay for extra items. I can't believe the audacity of these people.
As a previous barista, asking for extra foam is not something you should be paying for. It’s the same amount of milk but it’s just steamed for longer (adding more air in and creating foam)
@@suddensonder5491 yeah that's what I was thinking. Technically it's the same amount of milk used in a small capp but making it dry adds more air so it ends up filling a large. I feel like if there was this communication both sides would understand.
I, too, am a former barista and Charlotte is 100% correct. That said, the service industry continues to maintain a culture that expects workers to prioritize customer satisfaction over nearly everything else. Workers end up giving in most of the time because it's less of a headache to shut 'em up and get 'em out. I really wish that could change because yes, this approach just raises entitled people. My favorite line was always, "How hard is it to make a cup of coffee?", and it always came from the DUMBASS that takes a simple drink and demands 17 different modifiers and still expects it to be ready in 10 seconds. How hard is it to make a cup of coffee? Step on over to the bar, make it yourself, and show me.
I'm here to break the cycle. My coworkers used to joke that I delighted in disappointing entitled customers. More than once I've used the line, "we aren't supposed to do that. To me, you getting a free (whatever) isn't worth me possibly losing my job. I'm sure you understand."
To be honest, a good chunk of the service industry receives tip. Now it's almost required to give 25% tip or you look like an A- Hole. I may seem a bit entitled, but my entitled ass is paying for the service! (I do want to note that tipping is not a big thing in the coffee industry, so I do think the entitlement should be kept at a minimum there)
True thankfully never had to deal with extra product being given. I would've loved to see my past managers reacting to his request they would've looked at him like he was crazy cuz product is money.
Well, Charlotte asked what corporate would do if someone complained to them about this kind of situation...Corporate would give them a freaking gift card to pacify them. That's what would happen...
I worked as a barista and a small, medium and large determined the number of espresso shots in the drink. So he wanted a single shot in a large cup with extra foam. That definitely wouldn’t qualify as a charge for a large but would apply for an up charge for extra milk, in reality it’s a lot of air especially since he wanted extra dry. His attitude alone called for a clap back but the drink does make sense. I just will never understand where people get off being so rude. I bet if he explained calmly and kindly this would’ve been resolved without the drama. Just have to pray for these people! Xoxo
Was thinking this. Like what’s the big deal? Give the man his drink with all the bubbles. Some fights are not worth it. He could have been nicer though.
@@WildBison74like Charlotte said, if you just give it to them then that breeds entitlement. Example: I work for a blood bank. There’s this guy who came in one day and asked for some snacks. No big deal right? Just some snacks. He does this at least when I work there. Well our boss found out cause I passively mentioned it and because he does it so frequently and he doesn’t donate she said to tell him no. The day came when I was there and he came in to ask for snacks. Being so used to being told yes he just grabbed a coke. Well we told him no and he tried to leave with the coke. We told him to put it back and he came back and called my coworker an “ugly n*****” (with the hard R). What’s the big deal, it’s just a coke, right? Nah. It’s the principle. When you don’t put your foot down with these people they will walk all over you.
@@WildBison74 I don't think the girl understood that it was small amount of milk, just frothed a lot. I'm not sure I even believe the man was being rude, that may just be her re-telling...she clearly didn't understand his order, and the other baristas understood it just fine. I think she even went and frothed it a ton and REMOVED the extra foam based on how she described it. So, he got less milk than he paid for. She was being petty.
My fast food manager was a coke head with severe mood swings but I will say that he was a BOSS when it came to customer abuse. Anytime he got a call from customers about how we refused to serve them based on their attitudes, he'd pat us on the back and tell us he was proud of us for not taking their bs.
My son is like that and he tells his team if a customer is being very rude and they can’t handle them they must call him, he’s 6ft4” and built like a brick, they soon calm themselves and don’t have any more attitude 😂😂
I was in an argument at Starbucks because they got my order wrong. I went to them really nicely. Said it without being abusive. I ordered an ice chocolate not an iced coffee. Could you please redo it again? The lady who gave it to me said no you need to go back in line and order and pay again. She was rude. So I became rude to her and said no way I'm going back and ordering again and pay another $6. It's either you do my order right or I want a refund. The manager came out and started saying that I have an attitude. There were 2 teens next to me and said to the manager she wasn't rude your employee was being rude so she was rude back. Then I said to the manager what happened she looked at the order on my cup and said oh your right you did get the wrong drink. Then I said give me the right drink and maybe teach your employees to be nicer.
As a long-time people pleaser, I strongly agree that we must start standing our ground against entitled (and bigoted, and ignorant) bullies. “The only thing necessary for the triumph of evil is for good men to do nothing” (attributed to Edmund Burke).
right I'm way to nice only dealt with a male Karen once ever and I was glad my hubby was there to save me from him and he called his manger on me for wait for it .....not talking when I did not have to 🤯crazy right
True but also Starbucks probably does not pay workers enough for a people pleaser to overcome their fear of confrontation just to protect Starbucks's losses. If you want to stick it to an entitled asshole for the sake of doing so, more power to you, but I bet the other barista was thinking she didn't get paid enough to deal with a whole tantrum over a couple dollars' worth of overpriced product
@@lixinxin I agree with you. Ideally other customers should speak up for embattled employees who can’t (or, as you say, just aren’t paid enough to do so!).
Not only is that man stealing from the company but all the employees who continually make his drink a large without charging him is also stealing from the company
He's not stealing when it's just extra air, that's all it is literally! People are so quick to judge without thinking. Just because someone makes a video, doesn't make them automatically correct. He just wanted his milk extra foamy. No wonder innocent people are convicted.
I used to be a barista and I hated it when my coworkers would under charge people because when I ended up helping that customer the next time and charged them the actual correct price, I’m then the bad guy who got bitched at!! 😂
Worked at a bar. 1 customer would order rum n coke tall. I gave him his order. He called me back. This is weak. This is what you ordered. I get this all the time. It's never this weak. Okay, let me check something. They had been giving him a double rum n coke. I go back to him. I know what has been happening. You conned the other waitress into a double rum n coke tall while paying for a rum n coke tall. So,if you want the double it is $$. Is that what you want. No I want what I have been getting. That stops today. No more free rum. Now what do you want. Nothing. He stormed out. I called the bar down the street and gave them a heads up. The other waitress was fired.
The retail company I work for used to give out free bags. Well, there was a change in city ordinances, and we can no longer do that. So now customers have to pay for bags. I have never seen so many grown adults throw so many tantrums over BAGS.
@@lindah3803in some states the6 charge 10 cents for grocery bags. Like the ones you get at Walmart or other retail stores. The whole state of Colorado jumped on that bandwagon this year. Back when it was just the city of boulder' I would give free bags all the time. Now that it's state wide, fines will happen if retail stores don't charge the 10 cents per bag because they keep track of the stock. Walmart got rid of plastic bags all together and only sells the reusable ones. I only hate it because I feel it's easier for people to steal because they stuff the bag and walk out and I feel this ordinance isn't doing anything to actually cut down plastic waste.
I used to have a customer who would come in, order a coffee, and then come the NEXT DAY, present his receipt and ask for the “other half” of his cup of coffee because he didn’t drink the whole thing the previous day. When he was told we can’t do that he called THE CEO OF THE COMPANY to complain. Yes, nothing like getting a call from your district manager asking why a customer was calling corporate about this. People are craaaazy. I had to sit him down and tell him we give free refills day of, but we would no longer give him a half cup of coffee the next day. He never returned. LOL
a free refill is already generous enough i feel like.... no such thing in my country ha... but to be so entitled to think u can get it the next day too is so ridiculous. i honestly can't fathom how such people are real sometimes lol
Back in my day, when someone asked for a small, I'd pour it into a small container then transfer it to the bigger one in front of them. There usually wasn't much they could say about it being "done wrong"
I worked at a Starbucks for 7 months as a teenager and it was the worst job I ever had. The amount of Karens trying to get free drinks and we ALWAYS gave it to them. I had one lady insist I used whole milk when we had ran out whole milk that morning, literally there was none in the building, and my manager (who had to send someone to get more) apologized to her and made her another drink and let her take both and I was just done. Didn't bother to show up next shift.
That first story is EXACTLY why I don't work in foodservice anymore. I straight up called out a customer for trying to scam the restaurant. I've got such a b*tchy attitude about rude customers that I would have yelled at him "You're not going to scam a large cappuccino out of me mother fluffer! I wasn't born yesterday and if you think this is going to work today, you're dumber than you look." I have NO chill for people like this.
I could not agree with you more! I actually got in trouble for snapping at a jerk who grabbed my ass to get my attention. This was way before the metoo movement. Got called into the supervisors office and they told me to explain why. I just looked at them and wanted to ask WTF???? do you mean, Why? The prick grabbed me to ask for a drink, not cool, end of story. They found a reason to fire me shortly thereafter. 🤬🤬🤬
@@alexia3552 It's one of my favourites, for sure, hehe. It usually takes them a moment to realise they've been insulted twice, which certainly proves my point! hahaha
Really felt the woman that forgot her kids 😂 I was taking my dog for a walk once, and forgot him at home too - circled back when I got to the corner and was like ".. waaaiit", my bf was at my place at the time and he could nooot stop laughing and my dog just looking so betrayed
That Starbucks/coffee order is too real to me. Although it was always fun to give people EXACTLY what they ordered. Like, okay, you want a small cappuccino in a large cup? That's what you gonna get bro.
As someone who likes my drinks extra sweet, honestly I'd be a little peeved. Like I'd be happy I got extra drink but now I don't have mixing space. That's why it's important to give people exactly what they order!
I wish mine would. I have a couple of regulars who know my order. But then theres a couple new people wjo always add milk and charge me for it. I dont fucking want extra milk. Da fuq. And when i say leave room its like half the cup is missing.
I thought we taught our children that bad behaviour isn’t rewarded but this old MAN thinks he’s the exception??? ABSOLUTELY NOT!! These poor service industry workers aren’t paid enough to put up with this BS entitlement…….. TikTok always has THE Tea and Charlotte is serving it to us on a silver platter of SPICE!! Thank you 👑 Charlotte Our Queen of Petty 👑 we bow down to your greatness 👏👏
I can totally see how a mom could forget her kids at home because sometimes in those early mornings if you’re sleep deprived it’s just easy to dissociate and tune out the crying and screaming and fighting. Especially if you have your own things going on that day.
Can totally relate to the Starbucks one! Worked at Starbucks for 8 years, managed a store, that dude is ridiculous! Dry refers to the foam. A cappuccino is usually 50% foam so when they want extra dry the essentially want 100% foam. You usually need to use more milk to accomplish this and like she said, need to steam at least two pitchers because you can’t fill the pitchers very full in order to make it foamy enough. It’s waaaaaaay more work even when it’s for a reasonable customer but this dude is trying to cheat the system. He’s a brat.
Oh so practically an old time cappuccino when people didn’t know how to do a decent one outside of Italy 😂 practically the foam is so stiff it can stand on its own
@@lonnie224that’s pretty much what a proper dry cappucinno would be, though, even though the “right” amount of foam is HIGHLY subjective and dependent on what the customer prefers…. A third foam is a traditional (“wet”) cappuccino, when the drink is equal thirds milk, foam, and espresso. If someone wants it dry, that foam percentage is going to grow and there is going to be less milk. And I’ve been a barista for almost twenty years for craft coffee shops. Not sure why you bring up being Australian? Cappuccinos aren’t an Aussie thing? Y’all aren’t going to be any kind of authority on what a “proper cappuccino” is or isn’t 😂
@@Ruby-yn5fp You may not think this is cute but I do. My daughter just adopted the most adorable tiny kitten from the humane society at The Cat Cafe and her name is Rubi. I hadn't seen anyone with the name Ruby in quite a while and thought it was a cute coincidence to see your name today. She's the sweetest little munchkin looking buff colored kitten with a very small splash of grey on her right ear like she rubbed it on something dirty. My daughter lost her 16 year old Siamese cat 2 days after Christmas this past year to cancer and this kitten is like her soul mate. Sorry to blather on. Your name is very sweet.
That first one was crazy her coworkers were responsible for making the Kevin so confident in his entitlement by doing what he wanted for who knows how long before he met the Hero of the story 😂
Problem is a lot of time it cause a new person does it. I have it happen on a grocery store I'm a Manger in. " they always do it for me here or at the other store/differnt store". Then I have to apologize saying, I can't speak for other store but policy is we don't do that
I dealt with this in customer service for years and it’s true people have an attitude just to pressure you into getting something for free 🤭 they always get upset and surprised when they ask for the manager and I tell them that’s me
Ugh yes I worked at Peete's coffee when I was younger. So many rude people expecting you to serve them hand and foot without even offering a tip. There was a woman named Dolores that was such a winy baby all the time, always something to complain about. The final straw was when she blamed us because she stepped on a coffee cup as she came out of her car. I wish I could say I told her off but instead I'd just ask a co-worker to take over my register whenever she was next in line so I wouldn't have to interact with her.
“This is how you raise entitled customers.” YUP. One time a regular tried to scream at me because I gave him the same exact portion size as always, so every single day after that I pretended I was taking his order for the very first time 😂 he apologized a few days later 😘
As a barista, that first one hit home 🥴 we could get in trouble for using that much product and they didn’t pay for it. You don’t pay for small and get large instead, absolutely not. We deal with this daily and they’re mean af
Worse is the people in the comments says they should just get the extra for free because it was only "like 2.cents" and Starbucks makes billions of dollars.
I remember one time I collapsed in tears when I was the sole barista on-duty during December (understandably the busiest month of the year for my old workplace) and being expected to make coffees for 80+ people by myself - all of which were ordered in the space of 15 minutes. None of the barstaff (who worked 6ft beside me) offered to help me, and our manager on duty was kinda useless that day. One table of 30 people had the audacity to take the coffee orders of another 30+ person table, so I had to repeat the same orders… twice. One nice lady got her coffee refunded then gave me the cash back & said “get yourself a nice drink after work” - I ran around to the front of the register and hugged her for being so patient and kind 🥺
I worked at starbucks for 6 years. That first story was an everyday occurrence, and I was never the one. You get exactly what you ordered or you pay the right price.
I got fired from a Dunkin for something KINDA similar in the first one. I was always insulted by this dude who wouldn’t let me make his coffee. I’d never made it before, but he always came in and WOULD NOT LET ME. He would legit hold up the line because god forbid I do it. One day he straight up said I was bad at it, and I popped. I said “how you gonna say that about me when you won’t even give me the chance and all you do is bad mouth me, bro?”. I was fired for “poor performance”; which I didn’t have, they never trained me fully. I brought that up and the woman who was supposed to train me looked SO PISSED.
That first story upset me. I usually order a double shot over ice in a large cup because i add my protein meal replacement drink in it. That is my breakfast. I even offered to pay for the large cup of ice seperate. Why is it so hard for some people to just pay for what they want or to be kind.
You were polite. You actually are doing what the barista originally thought the man was going to do, which is leaving room to add something (milk, ice, etc) to fill the cup up. You weren't asking to get free product.
@@r.b.7633 thanks, I always try to be polite and I'm kind of terrified of free items. I mean I love them but as a huge believer of karma and was raised in the nothing is free it unsettles me.
The second I catch a whiff of attitude it's game over. I have zero tolerance for rude customers and I'm sure as hell not catering to their BS. Nah, they're getting called out and if they don't leave my queue I'm more than happy to escalate the situation.
Yes!!! This is why I had to get out of retail! I was so tired of being told by my district manager, that I was rude. I'm a nice person but mess with me or my employees and it was game overrr. I had the right to refuse service and I would throw shitty people out of my store when they started their shit. Customers are not always right. Matter a fact, they are wrong 99% of the time.
Absofrickinlutely. My superiors don't particularly care for this trait of mine, but I don't particularly care for them supporting rude, entitled, abusive customers over their dedicated employee in attempts to prevent the customer from complaining, thus negatively impacting management's bonuses....unless you can prove I'm wrong on a MORAL ground, get f*cked. They are well aware that these folks come in strictly to complain and get free stuff. Shameful!
@@edelleaa Yeah, unfortunately places with bad management are a breeding ground for Karens. I work in a cinema, so you can imagine the number of scenarios I've had to face over the years. Luckily, I've only come across a handful of people that have gotten me to my boiling point...not gonna call them "customers" cause they haven't completed any transaction, nor will they get any further service from me. I've definitely thrown money back at people and called security to remove them from my till a number of times, let them deal with it and continue serving the next lot.
The lady blasting the guy for following her kids is also a mommy vlogger who put her kids online for all these creeps to get ahold of so I think she may need to do some reflecting also. That guy is dirty as hell
Dude should absolutely NOT be following those accounts and momma should absolutely NOT provide means for these children to be online. We know who is out there and we know what it does to kids and teens
Also, who would let their 15 and 13 yo have their profile pic of them in swimsuits? The moment I started watching the clip I could tell she (mom) was dong it for views. If you really cared who follows your kids you would not let them have those kind of pics online. We cannot control creepy guys actions, but we can educate our kids on what is and what is not appropriate to post on social media. No swimsuit pics, no short shorts, etc. It is unfortunate that this is how it is now, but we have to protect kids from online predators.
Mommy bloggers are the worst kinda influencer. Sure, if you wanna be conceited and show yourself off on the daily doing nothing, go for it. But to put your kids out there like that is insane to me!
My best friend and I were ghosted by a very good friend from high school a few years back. She was going through a lot of health stuff, so at first, we figured maybe she just needed some space to take care of herself. We reached out to her mother to express our concern, she said she’d touch base with us within a couple days to plan something, she ghosted us too. That was 2020, have not heard from her since. We constantly think about her though, like one of us will have a dream about her every month or two and we’ll talk about it. We’re hurt by the ghosting, but we hold no animosity for her. Having said that, there’s probably no rekindling at this point, people change and nothing’s forever and that’s okay.
starbucks' customer service model is "make the moment right" aka "uphold the company rules until the customer causes problems and then just give them whatever they want"
If you look closely at the girl hanging off of that dude, “not letting go” while her boyfriend with the white hat just stood there and watching.. Charlotte almost got it right, her hair was indeed caught on something and she was being dragged back and forth. 😂😂
For all y'all if you end up with someone ordering on your accounts without permission: Whatever accounts you have to order stuff online, they won't ever cancel orders or do anything to help you if you are hacked or scammed. Your credit card company usually will. Report a charge as fraudulent and they'll pretty quickly cancel the charge.
This is so true and makes me so angry! Yes the victim gets their money back but the criminal gets to keep the products and the police won’t do a single thing to prosecute the criminal. Thieves have no reason to stop their fraudulent behavior.
the real meaning should be: costumer is always right...ONLY IN TASTE. in a sense if they want something that we find disgusting, they will get it anyway. this shouldn't be free shit, can't believe we have to specify it to them lmao.
Yes, "the customer is always right in matters of taste." If someone wants a well done steak, make their expensive jerky and walk away. They wanted it a little pink? That's medium well and they should have read the cooking descriptions better. If someone wants a custom chartreuse velvet sofa show them a swatch and confirm the order, take a down payment, place the order, and when they try to complain, tell them that it is exactly what they ordered and you don't take returns or give discounts on custom products.
The fast food places actually do just give the difficult customers because the backlash on social media isn’t worth the losses they face when something happens.
it's my personal hobby to go after karens of either gender in these situations when i am also a customer because they can't get me fired so i just let loose. they tend to back down fairly quickly once bystanders step in and they have no power over them. so this is a lesson to all of you: never passively watch an employee being berated/abused. join in the fun. and trust me, it's fun to watch them tuck their tail in. plus you will get amazing service whenever you go back to that business. getting to be a human honey badger in solidarity with workers is entertaining.
Having worked in retail, what got me so mad was when the customer was clearly in the wrong and trying to perpetrate a scam, but the manager gave them everything they want, anyway.
I used to work in a call center. The number of people who thought they could bully me into giving them what they wanted whether it was possible or not was unreal.
Same! Call center survivor here lol i sound like I’m 12 on the phone even though I’m 38 but a professional 12 yr old, I swear it was mainly men that would say “transfer me to a man, he’ll fix it quick” or “get me someone who makes higher than you” … the audacity!
Who needs social media when you have Charlotte? 😂 she gives us all the drama with her adorable sense of humour and makes everything better. Charlotte's version of tea is the only one that matters. 😂♥️👑
I see you every video commenting, and I've never spoken up, but I love your profile picture! & you seem super sweet, always spreading positivity & love for Charlotte 😸
@@roguemystique7 thank you so much for your kind words. My profile picture is my cat Leo, she's 14 years old and i love her so much. I love cats! And i'm here everyday because i Love Charlotte, she's so funny and adorable, this Channel means a lot to me! Have a nice day!🤗
Honestly that's how you make good customers feel like they get the short end of the straw despite always being good about things and you enforce bad behaviour in bad clients. Also as companies, pick your responses wisely, otherwise you might inspire good customers to start doing the same.
I worked at a Starbucks about 15 years ago and there was one woman we called “Pumpkin Spice Latte.” She would order a Venti Soy 185° No Whip Extra Foam Pumpkin Spice Latte and almost every single time it was “made wrong” and she would request it to be made again- but no one would ask for her to return the first drink. I don’t know why our store owners didn’t ban her. She wasn’t known to every Starbucks employee within a 20km radius!!
I had almost the same interaction with a customer when I worked at wawa(East coast thing). Lady always had the Night Shift girls(who gave shit out for free) make her drinks larger because they’d be wasting anything left in the blender so she made them give her any extras from it. So a small into a large. Well when she’s come in in the mornings she tried that shit and I went off. She asked for my manger so I told that the night girls were giving her more drink for free and she tried to say to just let her have it and I said no. If she wanted me to make drinks then I’m making them properly and not making it more so she can have a larger cup for half the price. Then the lady started complaining and I told my manager if she gives her anything for free then I quit. You are not going to enable these Karen’s to yell at us for them being wrong!
I’m a barista in one of the busiest Starbucks. My supervisors care more about making a customer happy than having them pay for the stuff they want. I get Starbucks makes so much money but it’s also labor that gets put into play when it comes down to it too. For example, the company can give the entire store 300 hours of labor for a week spread out between the workers and if they are giving out stuff for free it doesn’t match the labor for it. Yes extra milk counts bc it’s not put in the system
The first story with the coffee she was so right on and as an employer I would be proud of her for standing her ground. Other employees that give me and him have made life difficult for not only that… business but all businesses because by giving him to him just moves onto the next place and pulls that crap. Good for her. The customer is not always right.
I watch a good few TH-camrs on the daily, but honestly you're the only one that I feel is like an integral part of my day haha My Nanny and I watch you every afternoon, and we just wanna say we love you! ❤
I did 20yrs in customer service and it broke me. Getting entitled people more and more and management that doesnt support the worker but these customers... ugh. I now have ptsd and hate confrontation. Doesnt help i flush bright red so everyone could see how affected i was. I applaud and admire people who can throw the sass back and stand up to the bullies that feel they can treat service people like crap.
I can so relate to that barista except I worked in retail in Grosse Pointe, Michigan and the entitlement is off the charts. A lady made me cry because she expected things to be done during a Saturday the week before Christmas. She was a total b**ch and was being extremely rude right in front of her kid. I was so mad at her that I literally wanted to throw the box I was decorating for her right at her face. Thankfully an awesome customer went to our manager and said, “Uh you have a girl in trouble over there. A lady is yelling at her.” The manager rescued me and I had to go into the bathroom before I lost it completely. Ugh.
So for those who don’t know… in casualty reports injuries are a different category than dead…. They have different teams looking after them, injuries go to hospitals, dead go to morgues when the police are done with them. I’m guessing the reporter was reading the report for the first time live on the air
I couldn't be a barista anymore after 2 years of absolutely batty customers. I was legit going insane, postal, entering my joker era. Customers at my other jobs were NOWHERE near the same league of rude.
Bartender here; had to stop after Starbucks story. First, I'm so sorry for that barista. Second, the number of people who order a drink and say "Make it strong" and wink are infuriating. My reply is "Oh, so you want a double?" Followed by a sweet smile. They bluster and stutter, and eventually say no. Comedy at it's finest. They aren't used to being called out on their BS. FAAFO 😂
I usually listen to a bed time playlist to go to bed but tonight I was watching your videos and when bedtime hit I just didn't stop it so now I'm falling asleep listening to the queen herself!💅🏻
6:53 I work at a Dunkin’ and if customers are nice about adding cinnamon, whipped cream, or even an extra pump of flavored syrup, I don’t mind adding the extra ingredient. But I agree we shouldn’t give entitled people free stuff
One time my brother and I were in the back of the car on the way to school and she drove past it. We realised real quick she was in auto pilot and forgot we were there, quietest car ride I've ever been in til she stopped at the shopping center and I said "so we not going to school" 😂 she near jumped through the roof, swung round and started chewing us out for not saying anything til then 🤣🤣🤣
That first clip took me back to when I worked at a coffee shop…this lady would order a small latte with chocolate mixed in…making it a mocha which at the time was only like .75 cents more than a small latte. When I rang her up for what she ordered she flipped out and accused me of robbing her. I could not follow her logic and she got very angry.
@@rjmunster9600 dude we can’t even take you seriously with your 431 subscribers (must be nice to have a large family) and absolutely no original content of your own on your channel. Why don’t you just stay in your lane and appreciate the awesomeness that in Miss Charlotte. If you put in the effort and consistency that she does then you might be able to get 100k subscribers but you’ll need real talent and personality to break a million let alone the 1.6 million adoring fans that she has. Next!
Oh no! My elbow was fractured in 2020. It was terrible. I feel your pain and frustration...and probably depression about not being able to do anything. Please know that mine is all better now and with time, yours will be too. ❤
I love the male Karen from the coffee shop did not ask to speak to a manager; specifically because he knew he was being a sneaky scammer. Otherwise, he would’ve demanded to speak to the manager based on how he seemed to have been talking. He knew what he was doing.
@@ManhartMadness he started it . Her life includes her job ….how entitled does one have to be to think anyone has to take your bs ? Get a grip on reality 😂🤣 weird
“You’re going to need to pay for a large if you want a large, otherwise this is all you’re getting” made a customer mad but repeating it a billion times made them get the hint
In Australia, we don't mind doing special requests for customers. It's actually part of the service. We don't believe in petty customer service. Word of mouth spreads fast here, so people would stop going
When I was in secondary school, I got instagram. However, my mum wanted me to keep it on private and follow both her and my sister. I was happy to comply with this as having it on private and with my mum following me kept me safe. It’s not like my mum obsessively checked up on me, she just liked to occasionally see what I, along with my sister, was posting when she went onto the app. She never told us off for what we were posting, more like asking questions about a post because it made me look terrible or she didn’t understand it. 😂
Surely the lady with the house that the husband had lost in a card game could sue?! She never gave permission for him to bet her half of the house or he should be liable for her half. Either way I’d head straight to the lawyers office. Surely there’s something that could be done, especially since she’s got that video.
Ugh, that first story gave me flashbacks to when I used to work at a public library. I had to deal with crap like that from people all the time mainly because my co-workers wouldn't tell them no. 😵💫
The drink situation is actually a little bit more complicated then it seems, a small in a large cup uses half the espresso, which is a huge part of the cost. With the drink being extra dry it is going to use less milk as well. But he could have asked nicely and explain that reasoning to the barista. Service workers usually are more willing to help if you are polite.
Yeah that's what I was thinking, I feel like unless she owns the business she didn't have to be so pressed about it everyone else knows how he likes it and makes it that way why did she have to go over and make sure they didn't make it like normal
6:11 I think the usual barista has it figured out: they don't make enough money to try and save the company a few pennies. When it's the customers word against yours, the company will usually pick them.
Tell him you can make him his small cappacino and put it in the proper sized cup and give him an empty large cup. "Sir, if you want want a small capuccino in a large cup, you will have to pour it in the large cup yourself. Here you go."
We recently had to deal with a rude customer in our shop too. Bit of a long story, bear with me. She came in with an attitude already and was rude right off the bat to our sales guy who has been working there for 10 years, no hello just "I need this." He's older, really nice, but also has an "I have nothing to lose if we fight" attitude when angry. But he tries to figure out what she wants despite her initial attitude, only she isn't giving specifics. You need to give specifics in our line of work on what you want. So every question he asks is met with "small this, small that" until he tries to pull something up on the computer for her. She huffs and goes "I'll leave you to it," before walking out the door, and me and a coworker hear our sales guy say "don't come back b*tch." We're both shocked, but then he takes it further, opening the front door to then yell out "F*CK YOU C*NT!" Now our jaws are on the floor because this man who is usually very sweet just cussed out a rude customer. We didn't blame him, and nothing has shown up about the incident on our end, so we assume she never heard it. But wow was that a wild day.
For the first story, as someone who works as a customer service rep, it's either u do what customers want or u get a bad review and ur boss will shit on u. It always happen. I'd rather it be done than my boss yelling at me in the office telling me "If you did your best (with calming the customer down) then they wouldn't give you a low score"
As a mom I can totally relate to that. You just get so much into a routine and stuck on autopilot, common sense stuff just does not compute right away. Was supposed to pick my kid up from after school and rode right past the school. In my mind I had picked her up until I look over to ask how her day was and realize (almost at the house) I skipped the step of picking her up! 😂😂😂 needless to say used a little extra gas that day 😂😂😂😂
Having teens online is scary, but if you dont "allow" it, they will find a way. My oldest is bad ass and she knows the type of people to avoid. Excellent head on her shoulders. I worry less for her. I do worry more for my youngest, though. She is a trusting soul.
Hell to the no. I was supervisor and then manager (after being barista but I never left the floor) for Starbucks and I never EVER let customers pass thinking they were being tricky. I would offer things for nice people, regular people who felt even indebted for a lil foam, but never EVER for guys like the described one. He would never put a foot on my store again or any of my area.
Do you think Starbucks would go broke because you give in into some people demands? 😂 I would understand this for some small family owned cafe, sure. But Starbucks, freaking Starbucks? 😂😂
Unfortunately, most of corporate, at least in the States, will side with the dude and give him “a $100 gift card for his trouble” and give the offending worker a write up at the very least.
If you think that's just corporate, you're kidding yourself. Plenty of people would agree with him because they believe in taking everything they can from these companies because they believe they can cover it. And even those who say they don't agree with him, I guarantee a lot of those people have tried to cheat the corporations in many different ways, they just don't own up to their actions. And if it's about treating this girl this way, plenty of non-corporate folks treat people like this, they have to in order to get their way.
I vote to bring back the correct saying "the customers always right in the manner of taste" so he can't do this still as he's paying for a small so he gets a small!
This happened to my mom recently. Except she was the customer. We had gone to Barnes and Nobles (it was about to close at this point in like forty minutes but the cafe was open still) and ordered drinks after getting books. This one server just had a whole attitude from the minute she saw us. So both me and my mom order our drinks. I, me myself, ordered a large pumpkin chai tea latte. My mother ordered an almond milk latte. So minutes later I grab our drinks, and I hand my mom’s drink to her. She takes a sip and immediately knows that it is NOT an almond milk latte. This woman made her a chai tea latte-which has leaps more sugar in it. So my mother, obviously mad that her order was messed up. Goes to the counter and explains to a different employee that the woman made her order wrong. She was nice about it, complimented the drink and said it tasted good, but she is diabetic so she would go into a coma if she drank it. And told them to fix her drink. The woman who made the drink, yells that the latte machine is closed so my mom’s just going to have to deal with it. Now my mom is pissed at the audacity and says, “Ok-that’s fine. Then give me a refund for the drink I paid for but clearly didn’t get” So the other lady (we’ll her Orange cause her hair was orange. And we’ll call that B*tch ponytail) Orange apologized to my mom and said that she’d give her a refund. My mom says, “Yes. That’s ok. I will do that because I wanted this.” And that’s when Ponytail says loudly, “Oh my god. I’m not dealing with this. You take care of this.” To Orange, the other employee. Now my mom is fuming. And so everything gets handled by Orange and Ponytail is in the back with a massive attitude. Huffing and puffing. Like b*tch-you could’ve killed my mother. Y’all would’ve been sued had my mom gone into shock. Have a bit of common sense when it comes to customer service?? And it’s not even like her job is hard. The Barnes and Nobles we go to is literally dead. Nobody ever goes there anymore so she’s basically working for nothing. And she has the audacity to have an attitude. We should’ve taken a picture of her privileged ass so we could get her fired. But my mom just wanted to get back to work. Keep in mind after we left the area I saw Ponytail immediately turn to her co-workers to complain about us. She’s the one who messed up. Like-don’t work in customer service then if you can’t make a drink the right way or say “Oh we don’t have that right now.” She just put in the order and never told us the machine didn’t work for lattes WTF
I had a somewhat similar experience with Chipotle. I did a Mobil order. When I get my food, they had left off a number of ingredients I ordered and instead heaped on a ton of guacamole. I'm allergic to avocados. Since I ordered through the app, I followed their customer service directions and tried to resolve it through the app.They sent me an email saying they put a coupon for a free drink that I had to get within the jext month on my account to apologize. I replied that I couldnt eat anythin I paid for becaise of my allergy and it cost more than $3. Twice somebody from there asked me to DM them the details. I did, but never heard back. I finally gave up and went to the store where I ordered from and spoke to the manager (my first interaction with a human). I showed him my order and a pic of what I received and told him about my allergy. He offered to replace my food. It was ridiculous how difficult corporate made resolving a problem and they never did resolve it. Just speaking to a human and it was fixed within 3 minutes.
@@Ariel-lol you could sue for the cost of the drink if they didnt refund it or remake it, but it would cost $50 to go to small claims court. You can sue if a person purposefully tampers with your food. The angry barista likely didnt know mom was a diabetic. Restaurants have signs all over about ingredients used in order to protect themselves from a lawsuit. The mom knowingly ordered a drink from a place that uses an ingredient she cannot have (sugar). She didn't suffer any damages or ill effects from taking a sip of the wrong drink. There are no grounds for a lawsuit. I have multiple food allergies. If a person could sue because an ingredient they cannot have is in their food, I'd be quite well off at this point.
![[LIVE] : ONE ลุมพินี 86 | คู่เอก "คมเพชร vs ชาติพยัคฆ์"](http://i.ytimg.com/vi/m3q_dRYDuU8/mqdefault.jpg)
It feels illegal to be this early, I know this is slim chances probably but HI CHARLOTTE, I LOVE YOUR VIDEOS PLZ PIN ME, IT WOULD MAKE MY ENTIRE LIFE 🥺❤️
OMG SCREAMING FOR U
🎉🎉🎉🎉🎉🎉
Omg you just got my dream!!! I would die to get pinned!! I love her!!!! Congratulations
Awe I love this for you bestie!!! Congrats on the Charlotte love. Such a big fan.
Love this for you! Wait until she comments on one! You’ll absolutely lose your 💩 and start fangirling/fanboying.
I HATE that I cry when I get really angry and frustrated!! People see the tears and think that they've gotten the best of me. It's like, "No. I'm resisting the urge to rip you limb to limb, and calculating how I'd do in prison!!"
🤣😭😭😭😭🤣🤣🤣🤣 exactly
I got so frustrated I cried at work exactly one time, my boss had me go to the back to cool off. I later found out it’s because I’m a redhead and they’re superstitious
SAME!!!
@tanwin01 saaaaaaaaaaaaaaaame 😩 the tears are coming out of my eyes to prevent my HANDS from meeting yo FACE 🤣
I'm exactly the same as you, how I keep the rage inside I don't know but I definitely cry when I'm angry and frustrated as I know that the customer is NOT always right and I am! lol.
My sister is an esthetician and while she was working on a client she started hearing yelling up front. Finally she walked up there and was like "who's yelling in my store?"
The lady said she felt like she only got 50% of a facial so she felt like she should get something, maybe another facial or some product. My sister watched the other girl do the facial, the facial was exactly what it should be, and she tipped 20%. Didn't have any complaints until she had to pay.
My sister refunded her half her service (kept the tip for the other girl lol). My sister said "We'll put a note on your file that you don't find our services up to par. That way we don't schedule you again and waste your time. You should be receiving a 50% refund now." the lady looked shocked and my sister said "ok go. "
Edit. My sister corrected me. She said "get out" (like an OK you're dismissed tone) when the lady just stared shocked, not "ok go" lol
I love this
Bravo! 👏👏👏👏
@@I-have-a-chad oh no, I read Etsy here- what you said makes so much more sense now!
@@I-have-a-chad I work in jewelry and we've had that happen (customer claiming they didn't know about additional charges), so just to avoid it, I overexplain. It's probably annoying to some, but if I were in the esty's shoes, I would absolutely disclose it every. single. time. just to cover my own butt. It's not worth the hassle to argue about how everything's posted and whatnot. "You want lashes now? You sure? It's 50 extra... oh, you want a wax, too? Cool, additional 50 (idk the rates in that industry haha)... People will use any excuse to take advantage, so we have to do our due diligence 😪 we're gonna have to start getting people to sign contracts to make sure they understand what we explain/quote; that's how absurd these people can be.. #customerservicesucks
Your sister is damn cool.
With the Starbucks story there is a saying, something like when you get used to special treatment, suddenly normal treatment feels like discrimination. That is what happened here.
When I have a server bartender etc do something “special” for me I don’t expect anyone else to do it. When I would get a customer and they would be stretching looking around the restaurant as if I’m not standing there followed by “Don knows my order” they just get the blank blinkie face from me basically saying in my head “do you see Don? Do I look like Don? Don would be waiting on you if I had the choice so tell me your mother freakin order or don’t eat” then I audibly say “I’m sorry I don’t know your order but let’s talk it out I’m sure we can get it right for you” only to find out the order is simply an order of nachos with extra jalapeño. I guess my 30 years of experience had no chance performing the mental gymnastics needed to write down such a complex original request, hard eye roll once I get into the kitchen.
I think that applies to almost everything going on in the world. People dont want equal they want special treatment.. 😕
Right? And that's how you raise a monster
As a former customer service employee, I can confirm that this is true. Our "regulars" were always the worste.
@@TheLyonsDen1203 If you have that much experience waiting tables you should know that sometimes people just have favorite servers and they like that that server knows their name and order. Those customers are called regulars. I'm going to go out on a limb and assume you didn't get many due to your attitude. I cultivated a following of regulars while waiting tables and bartending. They followed me when I left one restaurant for another. I NEVER give anyone free stuff. I have a great personality and a great memory. People love when you remember them. Making customers feel special is a gift that earns good servers great tips. Cultivating entitled customers is a completely different thing. You describe a customer whom another server made a difference for. You just suck and took his order and dropped off his food then took it personally because another server does it better? Gross. Step up your game or get out of customer service. You sound entitled. He should be able to request a server. Any decent place allows you to do that. Any decent server knows their regulars are out there and doesn't get jealous. 🫶
My daughter has autusm and started working part-time in food service at 20 yrs old, I was dreading her first Karen. When he arrived one day and started his condescending tone and volume (they all sound the same) when he couldn't get his way, her manager was out front of the store in a shot. The man was instantly told to leave and my daughter was told to go take five to calm down. Not only is this a big ups to the good managers but also to the other customers who stand by downtrodden staff - in her case it was a group of 11, yes 11 yr olds that told her not to worry he's just an idiot. Their words made her smile snd she still remembers them (as well as her first boss) 💜
What an uplifting story.
God, so many children and teen customers have been absolute delights when I was working fast food.
Imagine being so entitled that 11 year old's call you out!
That’s what we call a Josh. The male version of a Karen.
I was a barista at a Barnes and Noble for a year and OMG the amount of rude, disrespectful people was outstanding. I got YELLED AT for there being ice in an iced coffee....
me too🥲
Well, in the customer's defense, you people like to fill ice up to the rim. And when we ask for light ice, the cup is still halfway full if ice. Nobody likes watery ass coffee. Hence why I always ask for no ice because I want my money's worth.
@@TheRealSmokahontaswhat do you mean you people
@@Sssilentlaugholder people LOVE saying “you people”. It makes them feel superior.
I'm old and never say that. No one I know my age would ever do that. Stop being agist.
I've asked for a medium in a large cup before because I wanted the extra space. I knew the road I was going to be going down was FILLED with potholes and if I had gotten my drink in a medium cup I'd have been cleaning sticky spilled coffee out of my cup holder for a week. Learned that one the hard way. I also got the "You know there's going to be space at the top, right?" question which confused me because of course there will be space it's in a bigger cup, but after hearing this story I now know why they said that.
That’s such a good idea actually.
Yeah sometimes i just want extra ice don't need extra juice [mainly for kids lol]
Bad customers make employees ask stupid questions to avoid being yelled at by :,)
Why do ppl want extra space?
@@niamphdollieofficial I wanted extra space in the cup because I was going over a rough road that caused the fully filled cup I had last time to splash all over my console. I said that in my comment.
I also ask for extra foam, but....... I tell them to charge me for it. If you get extra items you pay for extra items. I can't believe the audacity of these people.
As a previous barista, asking for extra foam is not something you should be paying for. It’s the same amount of milk but it’s just steamed for longer (adding more air in and creating foam)
Period. They charge me extra all the time, and I take it. I get it.
@@suddensonder5491 yeah that's what I was thinking. Technically it's the same amount of milk used in a small capp but making it dry adds more air so it ends up filling a large. I feel like if there was this communication both sides would understand.
Maybe I don't know a lot about foam But I can't imagine it costs that much more, air and steam Should not cost you anything
@@fourlittlebirds6166That's On you if you want to pay for air
I, too, am a former barista and Charlotte is 100% correct. That said, the service industry continues to maintain a culture that expects workers to prioritize customer satisfaction over nearly everything else. Workers end up giving in most of the time because it's less of a headache to shut 'em up and get 'em out. I really wish that could change because yes, this approach just raises entitled people. My favorite line was always, "How hard is it to make a cup of coffee?", and it always came from the DUMBASS that takes a simple drink and demands 17 different modifiers and still expects it to be ready in 10 seconds. How hard is it to make a cup of coffee? Step on over to the bar, make it yourself, and show me.
I'm here to break the cycle. My coworkers used to joke that I delighted in disappointing entitled customers. More than once I've used the line, "we aren't supposed to do that. To me, you getting a free (whatever) isn't worth me possibly losing my job. I'm sure you understand."
To be honest, a good chunk of the service industry receives tip. Now it's almost required to give 25% tip or you look like an A- Hole. I may seem a bit entitled, but my entitled ass is paying for the service! (I do want to note that tipping is not a big thing in the coffee industry, so I do think the entitlement should be kept at a minimum there)
Whoever says that should b able to make coffee themselves
True thankfully never had to deal with extra product being given. I would've loved to see my past managers reacting to his request they would've looked at him like he was crazy cuz product is money.
Well, Charlotte asked what corporate would do if someone complained to them about this kind of situation...Corporate would give them a freaking gift card to pacify them. That's what would happen...
I worked as a barista and a small, medium and large determined the number of espresso shots in the drink. So he wanted a single shot in a large cup with extra foam. That definitely wouldn’t qualify as a charge for a large but would apply for an up charge for extra milk, in reality it’s a lot of air especially since he wanted extra dry. His attitude alone called for a clap back but the drink does make sense. I just will never understand where people get off being so rude. I bet if he explained calmly and kindly this would’ve been resolved without the drama.
Just have to pray for these people!
Xoxo
Came to say alll of this.
He didn’t order it like that though, did he? 🙃
Was thinking this. Like what’s the big deal? Give the man his drink with all the bubbles. Some fights are not worth it. He could have been nicer though.
@@WildBison74like Charlotte said, if you just give it to them then that breeds entitlement.
Example: I work for a blood bank. There’s this guy who came in one day and asked for some snacks. No big deal right? Just some snacks. He does this at least when I work there. Well our boss found out cause I passively mentioned it and because he does it so frequently and he doesn’t donate she said to tell him no. The day came when I was there and he came in to ask for snacks. Being so used to being told yes he just grabbed a coke. Well we told him no and he tried to leave with the coke. We told him to put it back and he came back and called my coworker an “ugly n*****” (with the hard R). What’s the big deal, it’s just a coke, right? Nah. It’s the principle. When you don’t put your foot down with these people they will walk all over you.
@@WildBison74 I don't think the girl understood that it was small amount of milk, just frothed a lot. I'm not sure I even believe the man was being rude, that may just be her re-telling...she clearly didn't understand his order, and the other baristas understood it just fine.
I think she even went and frothed it a ton and REMOVED the extra foam based on how she described it. So, he got less milk than he paid for. She was being petty.
Love how charlotte totally bypasses the part in the third story where the girl is spying on her boyfriend with a dude she cheating on him with 😂
Maaaaate I just thought that! How does this not have many likes
i rewatched that part and i don’t think she realized !
I came to the comments for this exact statement
how do we know she's with him tho? Could've been a friend or a family member.
@@havidikevidi cause she said it 😂 😂 😂
My fast food manager was a coke head with severe mood swings but I will say that he was a BOSS when it came to customer abuse. Anytime he got a call from customers about how we refused to serve them based on their attitudes, he'd pat us on the back and tell us he was proud of us for not taking their bs.
And that’s how managers should be. A people pleaser should not be a manager.
My son is like that and he tells his team if a customer is being very rude and they can’t handle them they must call him, he’s 6ft4” and built like a brick, they soon calm themselves and don’t have any more attitude 😂😂
I was in an argument at Starbucks because they got my order wrong. I went to them really nicely. Said it without being abusive. I ordered an ice chocolate not an iced coffee. Could you please redo it again? The lady who gave it to me said no you need to go back in line and order and pay again. She was rude. So I became rude to her and said no way I'm going back and ordering again and pay another $6. It's either you do my order right or I want a refund. The manager came out and started saying that I have an attitude. There were 2 teens next to me and said to the manager she wasn't rude your employee was being rude so she was rude back. Then I said to the manager what happened she looked at the order on my cup and said oh your right you did get the wrong drink. Then I said give me the right drink and maybe teach your employees to be nicer.
Those managers won't last once they complain to corporate
@@sff3658what is a brink?
As a long-time people pleaser, I strongly agree that we must start standing our ground against entitled (and bigoted, and ignorant) bullies. “The only thing necessary for the triumph of evil is for good men to do nothing” (attributed to Edmund Burke).
right I'm way to nice only dealt with a male Karen once ever and I was glad my hubby was there to save me from him and he called his manger on me for wait for it .....not talking when I did not have to 🤯crazy right
True but also Starbucks probably does not pay workers enough for a people pleaser to overcome their fear of confrontation just to protect Starbucks's losses. If you want to stick it to an entitled asshole for the sake of doing so, more power to you, but I bet the other barista was thinking she didn't get paid enough to deal with a whole tantrum over a couple dollars' worth of overpriced product
@@lixinxin I agree with you. Ideally other customers should speak up for embattled employees who can’t (or, as you say, just aren’t paid enough to do so!).
I didn’t know I needed Charlotte to comfort me about not letting Karens be entitled but I love that she did it
Who is Charlotte?
@@spaomalley Are you okay? Do you know where you are?
I’m like the first girl, I burst into tears when I’m REALLY mad. People who don’t know me think that I’m upset & it drives me crazy!
Not only is that man stealing from the company but all the employees who continually make his drink a large without charging him is also stealing from the company
The company thesnt guve 2 poops about you so what he wants extra foam big deal
He's not stealing when it's just extra air, that's all it is literally! People are so quick to judge without thinking. Just because someone makes a video, doesn't make them automatically correct. He just wanted his milk extra foamy. No wonder innocent people are convicted.
Listen to your coldly judgemental tone! I find it sad, that your attitude is all too common.
I used to be a barista and I hated it when my coworkers would under charge people because when I ended up helping that customer the next time and charged them the actual correct price, I’m then the bad guy who got bitched at!! 😂
Worked at a bar. 1 customer would order rum n coke tall. I gave him his order. He called me back. This is weak. This is what you ordered. I get this all the time. It's never this weak. Okay, let me check something. They had been giving him a double rum n coke. I go back to him. I know what has been happening. You conned the other waitress into a double rum n coke tall while paying for a rum n coke tall. So,if you want the double it is $$. Is that what you want. No I want what I have been getting. That stops today. No more free rum. Now what do you want. Nothing. He stormed out. I called the bar down the street and gave them a heads up. The other waitress was fired.
The retail company I work for used to give out free bags. Well, there was a change in city ordinances, and we can no longer do that. So now customers have to pay for bags.
I have never seen so many grown adults throw so many tantrums over BAGS.
@@DeneceTheSylcoe What kind of bags are you referring to?
100%
@@lindah3803in some states the6 charge 10 cents for grocery bags. Like the ones you get at Walmart or other retail stores. The whole state of Colorado jumped on that bandwagon this year. Back when it was just the city of boulder' I would give free bags all the time. Now that it's state wide, fines will happen if retail stores don't charge the 10 cents per bag because they keep track of the stock. Walmart got rid of plastic bags all together and only sells the reusable ones. I only hate it because I feel it's easier for people to steal because they stuff the bag and walk out and I feel this ordinance isn't doing anything to actually cut down plastic waste.
I used to have a customer who would come in, order a coffee, and then come the NEXT DAY, present his receipt and ask for the “other half” of his cup of coffee because he didn’t drink the whole thing the previous day. When he was told we can’t do that he called THE CEO OF THE COMPANY to complain. Yes, nothing like getting a call from your district manager asking why a customer was calling corporate about this. People are craaaazy. I had to sit him down and tell him we give free refills day of, but we would no longer give him a half cup of coffee the next day. He never returned. LOL
a free refill is already generous enough i feel like.... no such thing in my country ha... but to be so entitled to think u can get it the next day too is so ridiculous. i honestly can't fathom how such people are real sometimes lol
Feels so good to deny a persistent RUDE customer 😭😭😭
If he wanted the other half he could have saved it and reheated it at home 😂
THAT IS INSANE
Back in my day, when someone asked for a small, I'd pour it into a small container then transfer it to the bigger one in front of them. There usually wasn't much they could say about it being "done wrong"
You can't really do that with a cappuccino because it would mix unfortunately
Seems like the logical solution, but I don’t drink coffee so I wouldn’t really care.
Ulta is expensive.
I worked at a Starbucks for 7 months as a teenager and it was the worst job I ever had. The amount of Karens trying to get free drinks and we ALWAYS gave it to them. I had one lady insist I used whole milk when we had ran out whole milk that morning, literally there was none in the building, and my manager (who had to send someone to get more) apologized to her and made her another drink and let her take both and I was just done. Didn't bother to show up next shift.
That first story is EXACTLY why I don't work in foodservice anymore. I straight up called out a customer for trying to scam the restaurant. I've got such a b*tchy attitude about rude customers that I would have yelled at him "You're not going to scam a large cappuccino out of me mother fluffer! I wasn't born yesterday and if you think this is going to work today, you're dumber than you look." I have NO chill for people like this.
I could not agree with you more! I actually got in trouble for snapping at a jerk who grabbed my ass to get my attention. This was way before the metoo movement. Got called into the supervisors office and they told me to explain why. I just looked at them and wanted to ask WTF???? do you mean, Why? The prick grabbed me to ask for a drink, not cool, end of story. They found a reason to fire me shortly thereafter. 🤬🤬🤬
“You’re dumber than you look” is such an excellent insult. It’s a quick one-two punch.
@@alexia3552 It's one of my favourites, for sure, hehe. It usually takes them a moment to realise they've been insulted twice, which certainly proves my point! hahaha
Really felt the woman that forgot her kids 😂 I was taking my dog for a walk once, and forgot him at home too - circled back when I got to the corner and was like ".. waaaiit", my bf was at my place at the time and he could nooot stop laughing and my dog just looking so betrayed
Those kids were probably so happy like “yay no school!!” 😂. That was funny.
That’s why I don’t parent shame toddler leashes. 😂😂😂😂
@@ZieSpiralOut
Seeing how likely I'll get distracted by plants in my major, Im probably gonna need a leash so I dont accidentally wander off, too
😂😂😂😂 so relatable
Sometimes autopilot just be on for no reason at all 😂😂😂
That Starbucks/coffee order is too real to me. Although it was always fun to give people EXACTLY what they ordered. Like, okay, you want a small cappuccino in a large cup? That's what you gonna get bro.
Yes. I hate that we raise entitled customers. I’m so tired of this. This is why we have standards for our drinks so we don’t end up with this.
As a Starbucks barista that video felt like it was just pulled right out of a day in my life 😂😂
As someone who likes my drinks extra sweet, honestly I'd be a little peeved. Like I'd be happy I got extra drink but now I don't have mixing space. That's why it's important to give people exactly what they order!
@@SarahEleanor1998
Yup, same.
Except it was pulled from a day that happened a decade ago 😅
I wish mine would. I have a couple of regulars who know my order. But then theres a couple new people wjo always add milk and charge me for it. I dont fucking want extra milk. Da fuq. And when i say leave room its like half the cup is missing.
I thought we taught our children that bad behaviour isn’t rewarded but this old MAN thinks he’s the exception??? ABSOLUTELY NOT!! These poor service industry workers aren’t paid enough to put up with this BS entitlement…….. TikTok always has THE Tea and Charlotte is serving it to us on a silver platter of SPICE!! Thank you 👑 Charlotte Our Queen of Petty 👑 we bow down to your greatness 👏👏
Wow! I love how, when you said, "ABSOLUTELY NOT!!", you sounded exactly like Charlotte!. How'd you do that?! 😉
Because it's service workers and managers that give into him that make him continue to be entitled.
No, but why tf did I start having a cathartic cry at 6:48 ??? 😅😅😭😭 Ugh, that hit way too close to home. Thank you, mama Charlayyyyyy 🥺💖
I can totally see how a mom could forget her kids at home because sometimes in those early mornings if you’re sleep deprived it’s just easy to dissociate and tune out the crying and screaming and fighting. Especially if you have your own things going on that day.
Can totally relate to the Starbucks one! Worked at Starbucks for 8 years, managed a store, that dude is ridiculous!
Dry refers to the foam. A cappuccino is usually 50% foam so when they want extra dry the essentially want 100% foam. You usually need to use more milk to accomplish this and like she said, need to steam at least two pitchers because you can’t fill the pitchers very full in order to make it foamy enough. It’s waaaaaaay more work even when it’s for a reasonable customer but this dude is trying to cheat the system. He’s a brat.
That’s such a weird term for what it is. Extra dry? And yes he’s a brat and people like him need to stop being catered to.
Oh so practically an old time cappuccino when people didn’t know how to do a decent one outside of Italy 😂 practically the foam is so stiff it can stand on its own
50% foam 😮 in Australia you would be handed back the coffee and told to make me a proper cappuccino and stop trying to rip me off.
@@lonnie224 I mean, Australians also don’t like how Starbucks does a flat white. I think Starbucks is not for them.
@@lonnie224that’s pretty much what a proper dry cappucinno would be, though, even though the “right” amount of foam is HIGHLY subjective and dependent on what the customer prefers…. A third foam is a traditional (“wet”) cappuccino, when the drink is equal thirds milk, foam, and espresso. If someone wants it dry, that foam percentage is going to grow and there is going to be less milk. And I’ve been a barista for almost twenty years for craft coffee shops. Not sure why you bring up being Australian? Cappuccinos aren’t an Aussie thing? Y’all aren’t going to be any kind of authority on what a “proper cappuccino” is or isn’t 😂
I was concerned that Ulta lady would run out of fingers counting the audacities.
😆 !!!
She was gonna be like PUT A TOE DOWN
@@Ruby-yn5fp You may not think this is cute but I do. My daughter just adopted the most adorable tiny kitten from the humane society at The Cat Cafe and her name is Rubi. I hadn't seen anyone with the name Ruby in quite a while and thought it was a cute coincidence to see your name today. She's the sweetest little munchkin looking buff colored kitten with a very small splash of grey on her right ear like she rubbed it on something dirty. My daughter lost her 16 year old Siamese cat 2 days after Christmas this past year to cancer and this kitten is like her soul mate. Sorry to blather on. Your name is very sweet.
That first one was crazy her coworkers were responsible for making the Kevin so confident in his entitlement by doing what he wanted for who knows how long before he met the Hero of the story 😂
Problem is a lot of time it cause a new person does it. I have it happen on a grocery store I'm a Manger in. " they always do it for me here or at the other store/differnt store". Then I have to apologize saying, I can't speak for other store but policy is we don't do that
@@galonski64same, but even the managers give in when they are the ones that told me not to do that… like wtf man you just make me look dumb
@@vminhope3040 depending on the situation, yea
I dealt with this in customer service for years and it’s true people have an attitude just to pressure you into getting something for free 🤭 they always get upset and surprised when they ask for the manager and I tell them that’s me
Ugh yes I worked at Peete's coffee when I was younger. So many rude people expecting you to serve them hand and foot without even offering a tip. There was a woman named Dolores that was such a winy baby all the time, always something to complain about. The final straw was when she blamed us because she stepped on a coffee cup as she came out of her car. I wish I could say I told her off but instead I'd just ask a co-worker to take over my register whenever she was next in line so I wouldn't have to interact with her.
“This is how you raise entitled customers.” YUP. One time a regular tried to scream at me because I gave him the same exact portion size as always, so every single day after that I pretended I was taking his order for the very first time 😂 he apologized a few days later 😘
As a barista, that first one hit home 🥴 we could get in trouble for using that much product and they didn’t pay for it. You don’t pay for small and get large instead, absolutely not. We deal with this daily and they’re mean af
Worse is the people in the comments says they should just get the extra for free because it was only "like 2.cents" and Starbucks makes billions of dollars.
I read the absolutely not in Charlottes voice
Especially because even a small dry cappuccino uses so much product!
I remember one time I collapsed in tears when I was the sole barista on-duty during December (understandably the busiest month of the year for my old workplace) and being expected to make coffees for 80+ people by myself - all of which were ordered in the space of 15 minutes. None of the barstaff (who worked 6ft beside me) offered to help me, and our manager on duty was kinda useless that day. One table of 30 people had the audacity to take the coffee orders of another 30+ person table, so I had to repeat the same orders… twice. One nice lady got her coffee refunded then gave me the cash back & said “get yourself a nice drink after work” - I ran around to the front of the register and hugged her for being so patient and kind 🥺
I worked at starbucks for 6 years. That first story was an everyday occurrence, and I was never the one. You get exactly what you ordered or you pay the right price.
I got fired from a Dunkin for something KINDA similar in the first one.
I was always insulted by this dude who wouldn’t let me make his coffee. I’d never made it before, but he always came in and WOULD NOT LET ME. He would legit hold up the line because god forbid I do it.
One day he straight up said I was bad at it, and I popped. I said “how you gonna say that about me when you won’t even give me the chance and all you do is bad mouth me, bro?”.
I was fired for “poor performance”; which I didn’t have, they never trained me fully. I brought that up and the woman who was supposed to train me looked SO PISSED.
Former barista here and yes, THIS!!!! Is So accurate.
That first story upset me. I usually order a double shot over ice in a large cup because i add my protein meal replacement drink in it. That is my breakfast. I even offered to pay for the large cup of ice seperate. Why is it so hard for some people to just pay for what they want or to be kind.
I do that too, it’s the perfect breakfast!!!
You were polite. You actually are doing what the barista originally thought the man was going to do, which is leaving room to add something (milk, ice, etc) to fill the cup up. You weren't asking to get free product.
@@r.b.7633 thanks, I always try to be polite and I'm kind of terrified of free items. I mean I love them but as a huge believer of karma and was raised in the nothing is free it unsettles me.
The second I catch a whiff of attitude it's game over. I have zero tolerance for rude customers and I'm sure as hell not catering to their BS. Nah, they're getting called out and if they don't leave my queue I'm more than happy to escalate the situation.
would be great if calling out entitled and even sometimes abusive customers was normalized honestly. instead it gets people fired most time it seems.
Yes!!! This is why I had to get out of retail! I was so tired of being told by my district manager, that I was rude. I'm a nice person but mess with me or my employees and it was game overrr. I had the right to refuse service and I would throw shitty people out of my store when they started their shit. Customers are not always right. Matter a fact, they are wrong 99% of the time.
Absofrickinlutely. My superiors don't particularly care for this trait of mine, but I don't particularly care for them supporting rude, entitled, abusive customers over their dedicated employee in attempts to prevent the customer from complaining, thus negatively impacting management's bonuses....unless you can prove I'm wrong on a MORAL ground, get f*cked. They are well aware that these folks come in strictly to complain and get free stuff. Shameful!
@@edelleaa Yeah, unfortunately places with bad management are a breeding ground for Karens. I work in a cinema, so you can imagine the number of scenarios I've had to face over the years. Luckily, I've only come across a handful of people that have gotten me to my boiling point...not gonna call them "customers" cause they haven't completed any transaction, nor will they get any further service from me. I've definitely thrown money back at people and called security to remove them from my till a number of times, let them deal with it and continue serving the next lot.
10000% if they get emotional ask them to leave. next step, call the police. end of story.
The lady blasting the guy for following her kids is also a mommy vlogger who put her kids online for all these creeps to get ahold of so I think she may need to do some reflecting also. That guy is dirty as hell
Following a 13 and 15 year old....gross. I agree with Charlotte, the mom needs to be in charge of those accounts and watch who's following
Dude should absolutely NOT be following those accounts and momma should absolutely NOT provide means for these children to be online. We know who is out there and we know what it does to kids and teens
Also, who would let their 15 and 13 yo have their profile pic of them in swimsuits? The moment I started watching the clip I could tell she (mom) was dong it for views. If you really cared who follows your kids you would not let them have those kind of pics online. We cannot control creepy guys actions, but we can educate our kids on what is and what is not appropriate to post on social media. No swimsuit pics, no short shorts, etc. It is unfortunate that this is how it is now, but we have to protect kids from online predators.
Mommy bloggers are the worst kinda influencer. Sure, if you wanna be conceited and show yourself off on the daily doing nothing, go for it. But to put your kids out there like that is insane to me!
@@bluejenn30I reckon that parents who allow that should be arrested for the distribution of explicit images of children
My best friend and I were ghosted by a very good friend from high school a few years back. She was going through a lot of health stuff, so at first, we figured maybe she just needed some space to take care of herself. We reached out to her mother to express our concern, she said she’d touch base with us within a couple days to plan something, she ghosted us too. That was 2020, have not heard from her since. We constantly think about her though, like one of us will have a dream about her every month or two and we’ll talk about it. We’re hurt by the ghosting, but we hold no animosity for her. Having said that, there’s probably no rekindling at this point, people change and nothing’s forever and that’s okay.
starbucks' customer service model is "make the moment right" aka "uphold the company rules until the customer causes problems and then just give them whatever they want"
If you look closely at the girl hanging off of that dude, “not letting go” while her boyfriend with the white hat just stood there and watching.. Charlotte almost got it right, her hair was indeed caught on something and she was being dragged back and forth. 😂😂
Yeah, I thought it looked like her hair was hung on him somehow.
She is absolutely being dragged by her hair.
Came to comments for this.
For all y'all if you end up with someone ordering on your accounts without permission: Whatever accounts you have to order stuff online, they won't ever cancel orders or do anything to help you if you are hacked or scammed. Your credit card company usually will. Report a charge as fraudulent and they'll pretty quickly cancel the charge.
This is so true and makes me so angry! Yes the victim gets their money back but the criminal gets to keep the products and the police won’t do a single thing to prosecute the criminal. Thieves have no reason to stop their fraudulent behavior.
The worst thing ever said was “The customer is always right”…NO, NO, NO (as Charlotte so eloquently always states😂)
the real meaning should be: costumer is always right...ONLY IN TASTE. in a sense if they want something that we find disgusting, they will get it anyway. this shouldn't be free shit, can't believe we have to specify it to them lmao.
Yes, "the customer is always right in matters of taste." If someone wants a well done steak, make their expensive jerky and walk away. They wanted it a little pink? That's medium well and they should have read the cooking descriptions better. If someone wants a custom chartreuse velvet sofa show them a swatch and confirm the order, take a down payment, place the order, and when they try to complain, tell them that it is exactly what they ordered and you don't take returns or give discounts on custom products.
"Sometimes the customer is an asshole." I love that saying more.
The fast food places actually do just give the difficult customers because the backlash on social media isn’t worth the losses they face when something happens.
it's my personal hobby to go after karens of either gender in these situations when i am also a customer because they can't get me fired so i just let loose. they tend to back down fairly quickly once bystanders step in and they have no power over them. so this is a lesson to all of you: never passively watch an employee being berated/abused. join in the fun. and trust me, it's fun to watch them tuck their tail in. plus you will get amazing service whenever you go back to that business. getting to be a human honey badger in solidarity with workers is entertaining.
Having worked in retail, what got me so mad was when the customer was clearly in the wrong and trying to perpetrate a scam, but the manager gave them everything they want, anyway.
I used to work in a call center. The number of people who thought they could bully me into giving them what they wanted whether it was possible or not was unreal.
Same! Call center survivor here lol i sound like I’m 12 on the phone even though I’m 38 but a professional 12 yr old, I swear it was mainly men that would say “transfer me to a man, he’ll fix it quick” or “get me someone who makes higher than you” … the audacity!
Who needs social media when you have Charlotte? 😂 she gives us all the drama with her adorable sense of humour and makes everything better. Charlotte's version of tea is the only one that matters. 😂♥️👑
I see you every video commenting, and I've never spoken up, but I love your profile picture!
& you seem super sweet, always spreading positivity & love for Charlotte 😸
Absolutely trueeee
I swear!!! I Love Queen Potato!!! 🤣😂🙆🏽♀️❤️👑 🥔
@@roguemystique7 thank you so much for your kind words. My profile picture is my cat Leo, she's 14 years old and i love her so much. I love cats! And i'm here everyday because i Love Charlotte, she's so funny and adorable, this Channel means a lot to me! Have a nice day!🤗
@@ninernelly79fuego92 🤗ALWAYS
The ex best friend thing hit HARD, I'm glad I'm not the only one.
.
.
... everyday fam, every day.
Honestly that's how you make good customers feel like they get the short end of the straw despite always being good about things and you enforce bad behaviour in bad clients. Also as companies, pick your responses wisely, otherwise you might inspire good customers to start doing the same.
Bravo to the coffee girl! I cry when I’m mad too. Love the Ulta girl investigated and tracked down. Good on Ulta for restoring your account!
I worked at a Starbucks about 15 years ago and there was one woman we called “Pumpkin Spice Latte.” She would order a Venti Soy 185° No Whip Extra Foam Pumpkin Spice Latte and almost every single time it was “made wrong” and she would request it to be made again- but no one would ask for her to return the first drink.
I don’t know why our store owners didn’t ban her. She wasn’t known to every Starbucks employee within a 20km radius!!
Me feeling bad when I ask for coconut milk😅.
This sounds like Chanel #1's order from the show Scream Queens, lol.
I had almost the same interaction with a customer when I worked at wawa(East coast thing). Lady always had the Night Shift girls(who gave shit out for free) make her drinks larger because they’d be wasting anything left in the blender so she made them give her any extras from it. So a small into a large. Well when she’s come in in the mornings she tried that shit and I went off. She asked for my manger so I told that the night girls were giving her more drink for free and she tried to say to just let her have it and I said no. If she wanted me to make drinks then I’m making them properly and not making it more so she can have a larger cup for half the price. Then the lady started complaining and I told my manager if she gives her anything for free then I quit. You are not going to enable these Karen’s to yell at us for them being wrong!
I’m a barista in one of the busiest Starbucks. My supervisors care more about making a customer happy than having them pay for the stuff they want. I get Starbucks makes so much money but it’s also labor that gets put into play when it comes down to it too. For example, the company can give the entire store 300 hours of labor for a week spread out between the workers and if they are giving out stuff for free it doesn’t match the labor for it. Yes extra milk counts bc it’s not put in the system
The first story with the coffee she was so right on and as an employer I would be proud of her for standing her ground. Other employees that give me and him have made life difficult for not only that… business but all businesses because by giving him to him just moves onto the next place and pulls that crap. Good for her. The customer is not always right.
I watch a good few TH-camrs on the daily, but honestly you're the only one that I feel is like an integral part of my day haha
My Nanny and I watch you every afternoon, and we just wanna say we love you! ❤
I did 20yrs in customer service and it broke me. Getting entitled people more and more and management that doesnt support the worker but these customers... ugh. I now have ptsd and hate confrontation. Doesnt help i flush bright red so everyone could see how affected i was.
I applaud and admire people who can throw the sass back and stand up to the bullies that feel they can treat service people like crap.
I can so relate to that barista except I worked in retail in Grosse Pointe, Michigan and the entitlement is off the charts. A lady made me cry because she expected things to be done during a Saturday the week before Christmas. She was a total b**ch and was being extremely rude right in front of her kid. I was so mad at her that I literally wanted to throw the box I was decorating for her right at her face. Thankfully an awesome customer went to our manager and said, “Uh you have a girl in trouble over there. A lady is yelling at her.” The manager rescued me and I had to go into the bathroom before I lost it completely. Ugh.
So for those who don’t know… in casualty reports injuries are a different category than dead…. They have different teams looking after them, injuries go to hospitals, dead go to morgues when the police are done with them. I’m guessing the reporter was reading the report for the first time live on the air
11:40 she ligit looks stuck on what ever that purple thing is 😂
She’s obviously stuck to him not hanging on him. Lol
as a fellow corporate coffee slinger i FELT that first video. these are the type of interactions/arguments we have every👏🏼 single👏🏼 day👏🏼
I couldn't be a barista anymore after 2 years of absolutely batty customers. I was legit going insane, postal, entering my joker era. Customers at my other jobs were NOWHERE near the same league of rude.
I treat my baristas like royalty- they are up early making espresso for my lazy ass, they are getting respect AND tips.
Bartender here; had to stop after Starbucks story. First, I'm so sorry for that barista. Second, the number of people who order a drink and say "Make it strong" and wink are infuriating. My reply is "Oh, so you want a double?" Followed by a sweet smile. They bluster and stutter, and eventually say no. Comedy at it's finest. They aren't used to being called out on their BS. FAAFO 😂
Bartender here also.
And you are right!
I am sipping my tea vigorously here 🍵✨
Yes!! ☕
I usually listen to a bed time playlist to go to bed but tonight I was watching your videos and when bedtime hit I just didn't stop it so now I'm falling asleep listening to the queen herself!💅🏻
6:53 I work at a Dunkin’ and if customers are nice about adding cinnamon, whipped cream, or even an extra pump of flavored syrup, I don’t mind adding the extra ingredient. But I agree we shouldn’t give entitled people free stuff
Tik tok is full of the tea isnt it!?!?!
and we LOVE IT!
@@LILYPAD404 totally here for it!!!
I'm watching the tea while drinking green tea :p
The small dry cappuccino 😂
Or should we say coffee 😂
literally cried at charlotte telling us we dont need to please those people, i think i needed that today, thanks girl
Ugh me too, I thought I was the only one 😢
extra dry = extra air in the foam, making it lighter by aerating the milk longer. cappuccinos are foamier than a latte, that's the difference
also, the customer should have been refunded and told to exit the building for disrespecting the staff
yo the second anything gets thrown at a barista -- they out w/ refund.
One time my brother and I were in the back of the car on the way to school and she drove past it. We realised real quick she was in auto pilot and forgot we were there, quietest car ride I've ever been in til she stopped at the shopping center and I said "so we not going to school" 😂 she near jumped through the roof, swung round and started chewing us out for not saying anything til then 🤣🤣🤣
That first clip took me back to when I worked at a coffee shop…this lady would order a small latte with chocolate mixed in…making it a mocha which at the time was only like .75 cents more than a small latte. When I rang her up for what she ordered she flipped out and accused me of robbing her. I could not follow her logic and she got very angry.
My elbow is fractured, I can't work and I'm depressed. BUT it all gets better thanks to your videos, Charlotte. Thank you, Queen!
Hope you get better soon babes!
I hope your elbow heals quickly!!
Sending you TONS of good healing vibes!!! ❤❤❤
@@rjmunster9600 dude we can’t even take you seriously with your 431 subscribers (must be nice to have a large family) and absolutely no original content of your own on your channel. Why don’t you just stay in your lane and appreciate the awesomeness that in Miss Charlotte. If you put in the effort and consistency that she does then you might be able to get 100k subscribers but you’ll need real talent and personality to break a million let alone the 1.6 million adoring fans that she has. Next!
Oh no! My elbow was fractured in 2020. It was terrible. I feel your pain and frustration...and probably depression about not being able to do anything. Please know that mine is all better now and with time, yours will be too. ❤
I had shoulder surgery I’m in a sling for 8 weeks and PT for 4 months. I feel you when it comes to charlotte
I love the male Karen from the coffee shop did not ask to speak to a manager; specifically because he knew he was being a sneaky scammer. Otherwise, he would’ve demanded to speak to the manager based on how he seemed to have been talking. He knew what he was doing.
I wouldn’t have continued to argue with him and just get the manager . They get paid enough to deal with ppls bs 😂
@@ItsNaeBihhh.Daaah6Or just get a life & better things to do than argue with him in the 1st place. She did it to herself.
@@ManhartMadness he started it . Her life includes her job ….how entitled does one have to be to think anyone has to take your bs ? Get a grip on reality 😂🤣 weird
“You’re going to need to pay for a large if you want a large, otherwise this is all you’re getting” made a customer mad but repeating it a billion times made them get the hint
In Australia, we don't mind doing special requests for customers. It's actually part of the service. We don't believe in petty customer service. Word of mouth spreads fast here, so people would stop going
When I was in secondary school, I got instagram. However, my mum wanted me to keep it on private and follow both her and my sister. I was happy to comply with this as having it on private and with my mum following me kept me safe. It’s not like my mum obsessively checked up on me, she just liked to occasionally see what I, along with my sister, was posting when she went onto the app. She never told us off for what we were posting, more like asking questions about a post because it made me look terrible or she didn’t understand it. 😂
My daily dose of charlotte! ❤️
Surely the lady with the house that the husband had lost in a card game could sue?! She never gave permission for him to bet her half of the house or he should be liable for her half. Either way I’d head straight to the lawyers office. Surely there’s something that could be done, especially since she’s got that video.
can't give a house away without both signatures.
The way I just hollered at the Irish guy's comment to his wife!!! 🤣🤣🤣🤣🤣🤣🤣💀💀💀💀
The tea was spilled and it was slurped, this made my bloody day lmao
Ps, Charlotte if you see this my mum and I love your videos and you make us laugh so heckadoodling much
Ugh, that first story gave me flashbacks to when I used to work at a public library. I had to deal with crap like that from people all the time mainly because my co-workers wouldn't tell them no. 😵💫
I had retail flashbacks from it, myself. Days of horror!!
@@moonyfruit Customer service jobs are the worst, for real. Don't miss it at all.
Lol, second video. I love how the side dude found the spying hilarious 😂
The drink situation is actually a little bit more complicated then it seems, a small in a large cup uses half the espresso, which is a huge part of the cost. With the drink being extra dry it is going to use less milk as well. But he could have asked nicely and explain that reasoning to the barista. Service workers usually are more willing to help if you are polite.
Yeah that's what I was thinking, I feel like unless she owns the business she didn't have to be so pressed about it everyone else knows how he likes it and makes it that way why did she have to go over and make sure they didn't make it like normal
I love how i use charlotte to get my daily dose of drama lmao
always good to see Charlotte pop-up a minute ago on my FYP!!
6:11 I think the usual barista has it figured out: they don't make enough money to try and save the company a few pennies. When it's the customers word against yours, the company will usually pick them.
I can totally relate to the mom who left her kids at home. 🤣😂🤣
Tell him you can make him his small cappacino and put it in the proper sized cup and give him an empty large cup. "Sir, if you want want a small capuccino in a large cup, you will have to pour it in the large cup yourself. Here you go."
Love you Charlotte!!! Thank you for the daily potato content, you and your team are amazing ❤
We recently had to deal with a rude customer in our shop too. Bit of a long story, bear with me. She came in with an attitude already and was rude right off the bat to our sales guy who has been working there for 10 years, no hello just "I need this." He's older, really nice, but also has an "I have nothing to lose if we fight" attitude when angry. But he tries to figure out what she wants despite her initial attitude, only she isn't giving specifics. You need to give specifics in our line of work on what you want. So every question he asks is met with "small this, small that" until he tries to pull something up on the computer for her. She huffs and goes "I'll leave you to it," before walking out the door, and me and a coworker hear our sales guy say "don't come back b*tch." We're both shocked, but then he takes it further, opening the front door to then yell out "F*CK YOU C*NT!" Now our jaws are on the floor because this man who is usually very sweet just cussed out a rude customer. We didn't blame him, and nothing has shown up about the incident on our end, so we assume she never heard it. But wow was that a wild day.
For the first story, as someone who works as a customer service rep, it's either u do what customers want or u get a bad review and ur boss will shit on u. It always happen. I'd rather it be done than my boss yelling at me in the office telling me "If you did your best (with calming the customer down) then they wouldn't give you a low score"
It doesnt matter if you did your best. The customer will give you a bad score regardless because they are entitled.
@@PyroWolfofEarthyes in all my years I’ve worked in retail, they won’t stop until someone does, usually a new person who is absorbing all the rules
@@PyroWolfofEarth That's the thing, no one will listen. The blame is still on you the employee. I'd rather it be done fast
The problem is that the bully types escalate so much and WE end up burned out.
As a mom I can totally relate to that. You just get so much into a routine and stuck on autopilot, common sense stuff just does not compute right away. Was supposed to pick my kid up from after school and rode right past the school. In my mind I had picked her up until I look over to ask how her day was and realize (almost at the house) I skipped the step of picking her up! 😂😂😂 needless to say used a little extra gas that day 😂😂😂😂
Having teens online is scary, but if you dont "allow" it, they will find a way.
My oldest is bad ass and she knows the type of people to avoid. Excellent head on her shoulders. I worry less for her.
I do worry more for my youngest, though. She is a trusting soul.
Hell to the no. I was supervisor and then manager (after being barista but I never left the floor) for Starbucks and I never EVER let customers pass thinking they were being tricky. I would offer things for nice people, regular people who felt even indebted for a lil foam, but never EVER for guys like the described one. He would never put a foot on my store again or any of my area.
PS. Cinnamon is at the counter (condiment bar) here. It is not an extra, and we don't have it inside.
Do you think Starbucks would go broke because you give in into some people demands? 😂 I would understand this for some small family owned cafe, sure. But Starbucks, freaking Starbucks? 😂😂
Unfortunately, most of corporate, at least in the States, will side with the dude and give him “a $100 gift card for his trouble” and give the offending worker a write up at the very least.
If you think that's just corporate, you're kidding yourself. Plenty of people would agree with him because they believe in taking everything they can from these companies because they believe they can cover it. And even those who say they don't agree with him, I guarantee a lot of those people have tried to cheat the corporations in many different ways, they just don't own up to their actions. And if it's about treating this girl this way, plenty of non-corporate folks treat people like this, they have to in order to get their way.
@@honestyisadyingvirtue I only said “corporate” because Charlotte did. I’ve worked with the public, toots, I know it
Omg the mom that forgot her kids on the way to school absolutely got me! That feels like something I would do. 😂
I vote to bring back the correct saying "the customers always right in the manner of taste" so he can't do this still as he's paying for a small so he gets a small!
This happened to my mom recently. Except she was the customer. We had gone to Barnes and Nobles (it was about to close at this point in like forty minutes but the cafe was open still) and ordered drinks after getting books. This one server just had a whole attitude from the minute she saw us. So both me and my mom order our drinks. I, me myself, ordered a large pumpkin chai tea latte. My mother ordered an almond milk latte. So minutes later I grab our drinks, and I hand my mom’s drink to her. She takes a sip and immediately knows that it is NOT an almond milk latte. This woman made her a chai tea latte-which has leaps more sugar in it. So my mother, obviously mad that her order was messed up. Goes to the counter and explains to a different employee that the woman made her order wrong. She was nice about it, complimented the drink and said it tasted good, but she is diabetic so she would go into a coma if she drank it. And told them to fix her drink.
The woman who made the drink, yells that the latte machine is closed so my mom’s just going to have to deal with it. Now my mom is pissed at the audacity and says, “Ok-that’s fine. Then give me a refund for the drink I paid for but clearly didn’t get” So the other lady (we’ll her Orange cause her hair was orange. And we’ll call that B*tch ponytail) Orange apologized to my mom and said that she’d give her a refund. My mom says, “Yes. That’s ok. I will do that because I wanted this.” And that’s when Ponytail says loudly, “Oh my god. I’m not dealing with this. You take care of this.” To Orange, the other employee.
Now my mom is fuming. And so everything gets handled by Orange and Ponytail is in the back with a massive attitude. Huffing and puffing. Like b*tch-you could’ve killed my mother. Y’all would’ve been sued had my mom gone into shock. Have a bit of common sense when it comes to customer service?? And it’s not even like her job is hard. The Barnes and Nobles we go to is literally dead. Nobody ever goes there anymore so she’s basically working for nothing. And she has the audacity to have an attitude. We should’ve taken a picture of her privileged ass so we could get her fired. But my mom just wanted to get back to work. Keep in mind after we left the area I saw Ponytail immediately turn to her co-workers to complain about us. She’s the one who messed up. Like-don’t work in customer service then if you can’t make a drink the right way or say “Oh we don’t have that right now.” She just put in the order and never told us the machine didn’t work for lattes WTF
I don't know where you're from, but I believe putting your mom's health in danger like that is still very much "sueble"
@@Lissa2355 nah, it isn't.
I had a somewhat similar experience with Chipotle. I did a Mobil order. When I get my food, they had left off a number of ingredients I ordered and instead heaped on a ton of guacamole. I'm allergic to avocados. Since I ordered through the app, I followed their customer service directions and tried to resolve it through the app.They sent me an email saying they put a coupon for a free drink that I had to get within the jext month on my account to apologize. I replied that I couldnt eat anythin I paid for becaise of my allergy and it cost more than $3. Twice somebody from there asked me to DM them the details. I did, but never heard back. I finally gave up and went to the store where I ordered from and spoke to the manager (my first interaction with a human). I showed him my order and a pic of what I received and told him about my allergy. He offered to replace my food.
It was ridiculous how difficult corporate made resolving a problem and they never did resolve it. Just speaking to a human and it was fixed within 3 minutes.
@@jenni8982yes it is
@@Ariel-lol you could sue for the cost of the drink if they didnt refund it or remake it, but it would cost $50 to go to small claims court. You can sue if a person purposefully tampers with your food. The angry barista likely didnt know mom was a diabetic. Restaurants have signs all over about ingredients used in order to protect themselves from a lawsuit. The mom knowingly ordered a drink from a place that uses an ingredient she cannot have (sugar). She didn't suffer any damages or ill effects from taking a sip of the wrong drink. There are no grounds for a lawsuit.
I have multiple food allergies. If a person could sue because an ingredient they cannot have is in their food, I'd be quite well off at this point.