GenAI Use-Cases in FSI: Boosting Productivity and Transforming Internal Processes

How can financial and insurance industries stay ahead in the rapidly evolving world of generative AI? Join our expert-led webinar, hosted in collaboration with Databricks, to discover how GenAI solutions are revolutionizing internal processes, improving efficiency, and enhancing employee productivity-all while maintaining a competitive edge in the market.
Content highlights:
▪️Key Use Cases in FSI: Automating complex tasks, from extracting data in contracts to building chatbots that streamline internal operations.
▪️Databricks as a GenAI Platform: Tools like Vector Search, LLMs, and Serverless Serving that enable faster, smarter decision-making.
▪️Limitations of GenAI: Understand the challenges, including potential inaccuracies (“hallucinations”), and how to evaluate these solutions effectively.
Speakers:
🎙 Marketa Krenkova - AI Engineer, DataSentics
🎙 Andreas Jäck - Solutions Architect, Databricks
🎙 Timo Bohnstedt - GenAI Solutions Architect, Erste Digital
Timestamps:
00:00 Start
00:06 General Introduction
01:35 Generative AI Tools and Applications in Databricks
07:54 Use Cases for Generative AI in Financial Services (AI-Powered Employee)
18:18 Call Centers and Chatbots (Customer Story)
25:27 AI-Augmented Banker
30:44 Key Takeaways
33:59 Q&A and Closing Discussion