I tried turning it off and on, unplugged it but it always turns on the sword halfway and starts glitching. It’s really tedious cause I’ve tried the same adapter with the same amount of voltage you guys provide and it’s still the same problem.
Just got this piece back in March, however there’s a catch. The fire sword stopped working after 1 month and it’s only been halfway working. I was using an outlet remote as well to turn off my statues and it worked just fine until it started not working after a month. I tried using a different adapter with the same volts and same amps but I still get the same issue. Is there any way I can get customer support from you guys by any chance? This statue is amazing but it’s somewhat of a letdown if I can’t use the fire sword properly.
To clarify, my statue is 94/399 so I just wanted to it to be clear. It is a low number so I was caught off guard that it started having issues a month later. I apologize.
I had just received a replacement fire sword and unfortunately, it didn’t even work at all vs. the original but the statue still comes with a normal sword so I’m still satisfied just bummed out.
Hi there, for after-sale support, please kindly contact your seller, and we will do our best to assist them to resolve your case. Thank you for your understanding.
@@InfinityStudio Thank you, I already tried 2 weeks ago. They tried giving me a replacement sword, it was 97/399 and the sword wouldn’t even turn on with the statue. I even tried cleaning it and turning it off and on but it still wouldn’t work unfortunately. I bought the statue from Sideshow to clarify. After the replacement sword didn’t work, they told me that there wasn’t anything they can do on their end since there was no more replacement fire swords.
Just got him in. So nice having this video. Excellent piece.
I tried turning it off and on, unplugged it but it always turns on the sword halfway and starts glitching. It’s really tedious cause I’ve tried the same adapter with the same amount of voltage you guys provide and it’s still the same problem.
Just got this piece back in March, however there’s a catch. The fire sword stopped working after 1 month and it’s only been halfway working. I was using an outlet remote as well to turn off my statues and it worked just fine until it started not working after a month. I tried using a different adapter with the same volts and same amps but I still get the same issue. Is there any way I can get customer support from you guys by any chance? This statue is amazing but it’s somewhat of a letdown if I can’t use the fire sword properly.
To clarify, my statue is 94/399 so I just wanted to it to be clear. It is a low number so I was caught off guard that it started having issues a month later. I apologize.
this is my hour
absoluty violent 🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰
I had just received a replacement fire sword and unfortunately, it didn’t even work at all vs. the original but the statue still comes with a normal sword so I’m still satisfied just bummed out.
Hi there, for after-sale support, please kindly contact your seller, and we will do our best to assist them to resolve your case. Thank you for your understanding.
@@InfinityStudio Thank you, I already tried 2 weeks ago. They tried giving me a replacement sword, it was 97/399 and the sword wouldn’t even turn on with the statue. I even tried cleaning it and turning it off and on but it still wouldn’t work unfortunately. I bought the statue from Sideshow to clarify. After the replacement sword didn’t work, they told me that there wasn’t anything they can do on their end since there was no more replacement fire swords.
@@InfinityStudio Is there anything I can do in this situation? I never had this problem before.
Has this started shipping? cause I can't wait lol