I’ve tried contacting support via email as well as phone and have heard no response. So, it’s an OK bike to just have casually, but the rail that attaches to the handlebars even if it’s screwed in all there is way to much wiggle room. It makes it very uncomfortable to put your weight on it. It’s the same thing with the seat. I would not recommend this model. The pedals fall off as the product isn't machined properly for the pedals to screw into. I have tried contacting them directly multiple times only to hear nothing back. Other than the voice mail of "We will contact you within 24 hours" and it's been weeks.
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I’ve tried contacting support via email as well as phone and have heard no response. So, it’s an OK bike to just have casually, but the rail that attaches to the handlebars even if it’s screwed in all there is way to much wiggle room. It makes it very uncomfortable to put your weight on it. It’s the same thing with the seat. I would not recommend this model. The pedals fall off as the product isn't machined properly for the pedals to screw into. I have tried contacting them directly multiple times only to hear nothing back. Other than the voice mail of "We will contact you within 24 hours" and it's been weeks.