The Future of Retail Has WAY More Cameras

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  • เผยแพร่เมื่อ 23 ม.ค. 2023
  • We take a look at how technology is shaping the future of shopping at the National Retail Federation expo in New York. Advancements in image recognition, combined with artificial intelligence, are keeping an eye on both the products and customers - increasing surveillance and decreasing cashiers.
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ความคิดเห็น • 172

  • @MaximusMongoose
    @MaximusMongoose ปีที่แล้ว +53

    Bridget Carey has been one of the best reviewers on CNET since day one. Along side Brian Cooley 🤙

    • @alvzcizzler
      @alvzcizzler ปีที่แล้ว +1

      Dan Ackerman too

  • @THX1138gl
    @THX1138gl ปีที่แล้ว +66

    Spending more for technology and support than just paying people more!

    • @TheLegendOfNiko
      @TheLegendOfNiko ปีที่แล้ว +7

      Welcome to the future... This was unfortunately predicted in the 1950s...

    • @natemeins
      @natemeins ปีที่แล้ว +7

      True, but also, alternative to labor shortages. No one wants to work these jobs anymore.

    • @klymax9350
      @klymax9350 ปีที่แล้ว +3

      @@natemeins because they don’t pay you anything

    • @Francis__D
      @Francis__D ปีที่แล้ว +3

      This isn't anything new, jobs like typist, street lamp lighter, radio listeners (before radar), or even milk men dont exist anymore.

    • @davidarndt9100
      @davidarndt9100 ปีที่แล้ว +1

      Amen!!!!! Pay the people!!!

  • @iamdickel8574
    @iamdickel8574 ปีที่แล้ว +10

    there is no such thing as Labor shortage, more people needs job after the pandemic hits and after the inflation, more people are looking for extra cash in their pocket

  • @TenshiR
    @TenshiR ปีที่แล้ว +23

    There is an Amazon Fresh near my house. I gotta say its VERY convenient at times. I just carry a bag and my phone. If I need anything I just run over pick it up off the shelf and walk out. It saves so much time not dealing with the lines in the supermarkets. Certain days I'm in line longer than it takes to pick up what I need.

  • @BigHappySmileyFace
    @BigHappySmileyFace ปีที่แล้ว +12

    I was BEYOND creeped out by Amazon Fresh. It may be time saving but the CX while waslking around felt cold and soulless.

    • @rp9674
      @rp9674 ปีที่แล้ว +3

      Soul-stealing, even worse

  • @Noodles1771
    @Noodles1771 ปีที่แล้ว +109

    There is no labor shortage. There are corporations worth billions that either want to pay starvation wages or build robots that make their store’s customers into part-time unpaid labor. Another great example of the failure/inability of capitalism to produce shared prosperity.

    • @umarndanusa5865
      @umarndanusa5865 ปีที่แล้ว +8

      Well said. They are trying to solve a problem that does not exist

    • @--julian_
      @--julian_ ปีที่แล้ว +5

      profits above all

    • @rp9674
      @rp9674 ปีที่แล้ว

      It seems like many would spend a lot to punish humans for the win

    • @twitte0king
      @twitte0king ปีที่แล้ว

      Given the choice I do not prefer working in the retail 8 hour shift, “labour shortage” as poorly as it’s defined do exist.

    • @zunedog31
      @zunedog31 ปีที่แล้ว +1

      Americans are starving regardless of how much they're payed.

  • @kyleh6984
    @kyleh6984 ปีที่แล้ว +5

    So basically retail will become the new Facebook and Google. Sharing our shopping habits with advertisers.

  • @thrbynum
    @thrbynum ปีที่แล้ว +8

    It should not be called a labor shortage but a wage shortage. If a business can afford to automate the store they can afford to pay a living wage

    • @BobPagani
      @BobPagani ปีที่แล้ว +1

      The problem isn't that they can't pay a living wage but that they refuse to.

    • @WELVAS.
      @WELVAS. ปีที่แล้ว +1

      They choose to automate the store because its cheaper than a living wage. Automation is mostly a one time spend, but 20 hr for multiple employees is recurrent and way more expensive long term

    • @BobPagani
      @BobPagani ปีที่แล้ว

      @@WELVAS. Yup and it's destructive long-term.

    • @thrbynum
      @thrbynum ปีที่แล้ว

      @@WELVAS.That is why I don't do self checkout. I like the human interaction

  • @Mr_APeezy
    @Mr_APeezy ปีที่แล้ว +3

    That look at @3:44. We definitely all feel the same every time we lose more and more privacy “lol”

  • @yanchen929
    @yanchen929 ปีที่แล้ว +10

    just curious... How will it impact the shoplifting industry?

  • @theoldar
    @theoldar ปีที่แล้ว +6

    Dystopia in action.

  • @PaulHo
    @PaulHo ปีที่แล้ว +12

    Dystopian, with lights! The problem with self checkout isn't the barcodes, it's literally universal, but the people. They already are trying to scan everything by haphazardly throwing things on, probably thinking it's weighing instead of scanning chips. There was nothing wrong with Fresh & Easy stores.

    • @NicholasJH96
      @NicholasJH96 ปีที่แล้ว

      Fresh & easy stores were American vision of Tesco uk supermarket before they pulled out of USA market

    • @PaulHo
      @PaulHo ปีที่แล้ว

      @@NicholasJH96 yes, and there was nothing with that. A freaking microwave?! The US couldn't handle it, no civility.

  • @geraldpolymath
    @geraldpolymath ปีที่แล้ว +9

    What happens when tech takes all jobs.......No one will be able to pay. So empty stores

    • @hipking23
      @hipking23 ปีที่แล้ว +1

      We gonna build the robots for jobs

    • @geraldpolymath
      @geraldpolymath ปีที่แล้ว

      @@hipking23 until the robots build themselves

    • @Rayh423
      @Rayh423 ปีที่แล้ว

      Then the government will have all the control because people will be seeking handouts from them.

    • @rickjohnson2859
      @rickjohnson2859 ปีที่แล้ว

      You will own nothing and be happy.

    • @geraldpolymath
      @geraldpolymath ปีที่แล้ว +1

      @@rickjohnson2859 Yes, and then the robots will get rid of us

  • @leodurand7770
    @leodurand7770 ปีที่แล้ว +10

    Where company would spend thousand of dollars on robots rather than increasing the wages by a few dollars, what a wonderful world !

    • @mavfan1
      @mavfan1 ปีที่แล้ว +4

      Over time it saves a massive amount of money. No need to hire, train, deal with sick days, employee theft. Many benefits.

    • @1rjona
      @1rjona ปีที่แล้ว +1

      @@mavfan1 compare that to acquiring, programming , repairs and computer errors of machines. Maybe cost is cheaper

  • @ArmanIRL
    @ArmanIRL ปีที่แล้ว +12

    When I was a kid, I was excited for new technology as a way to enhance the human spirit and unlock superpowers within anyone. As an adult, I'm sad that we're using this magic to track, monitor, and remove humans from the equation. I'm avoiding any of these stores moving forward.

  • @yeolmu170
    @yeolmu170 ปีที่แล้ว +4

    Cool and innovative but imagine the risks and consequences when the retailer experiences a data breach..

    • @NicholasJH96
      @NicholasJH96 ปีที่แล้ว

      They get a fine, like they do now in most countries. Especially big ones

  • @mpi5850
    @mpi5850 ปีที่แล้ว +4

    Bridget for president! 🥰

  • @SocietyNeedsImprovement
    @SocietyNeedsImprovement ปีที่แล้ว +3

    It looks like you need to provide your phone number at the self-service shops for them to send you your receipt. I already get way too much phishing on my phone. I don't want my store receipt sent to me by SMS. How do I tell a store receipt from a phishing attempt?

  • @WELVAS.
    @WELVAS. ปีที่แล้ว +1

    Honestly technology in stores should be like this. Its a huge waste of human labor to do small repetitive tasks. The low wage jobs aren't ment to be wages to live off of. The same thing happened in farming. Americans don't want to work in fields anymore because it was low pay and back breaking repetitive labor. Now we are seeing the same thing in stores with low wage jobs. Cost of living is getting more expensive and at some point raising wages to $20 or higher just doesn't make sense because the cycle of raising wages for the same limited output will continue. Hence why we are seeing the automation of these jobs. Most people who work these jobs don't work them as their career goal, they work them as a stepping stone for experience for other better paying jobs or degrees for better paying jobs. Our labor is better spent on more complex tasks after completion of apprenticeships, internships, and trade school as the first stepping stone instead.

  • @robertholtz
    @robertholtz ปีที่แล้ว +2

    There is NO labor shortage. We have runaway inflation and energy costs that have artificially caused the cost of labor to be totally out of phase with the cost of living. Human workers are simply among the first (and not the last) to get squeezed.

  • @GetTheFOutOfMyWay
    @GetTheFOutOfMyWay ปีที่แล้ว

    It leads quite blatantly straight towards the Eye scanning part of Minority Report. Lol

  • @timscott84
    @timscott84 ปีที่แล้ว +9

    Oh boy. Markup from manufacturing to retail is high enough to pay wages but people are tired of exploitation.

    • @mavfan1
      @mavfan1 ปีที่แล้ว

      Retailers are also tired of exploitation.

  • @nguyenquocnhu4803
    @nguyenquocnhu4803 8 หลายเดือนก่อน

    What about amount of product, in case i scan it over once what would it be ?

  • @CaLemLiza
    @CaLemLiza ปีที่แล้ว

    i stumbled upon those camera checkouts at LAX and i had no idea what to do hH

  • @whittierlibrarybookstore3708
    @whittierlibrarybookstore3708 ปีที่แล้ว

    We have one of the first Amazon Go stores and the 1st couple of times I keep thinking of the SNL skit about entering and leaving - it is weird but at the end of the day Convenient. (PS Im a prime member and the website generates a QR code for me to scan and enter)

  • @alexander2685
    @alexander2685 ปีที่แล้ว +2

    Thanks Bridget your the best.

  • @bakerkawesa
    @bakerkawesa ปีที่แล้ว

    4:31 Vending machine stores make the best sense.

  • @godatetsu
    @godatetsu ปีที่แล้ว +1

    jobs always say, "will call you if we need you."

  • @KNic0lson
    @KNic0lson ปีที่แล้ว +1

    Oo those smart sensors will probably make people more likely to return things to where they found them

    • @blaster915
      @blaster915 ปีที่แล้ว

      I mean... Putting a bunch of things in the wrong place to mess with them sounds enticing

    • @joelface
      @joelface ปีที่แล้ว

      @@blaster915 Until you get charged a re-stocking fee on your bill.

  • @LuisMendoza-pp9qi
    @LuisMendoza-pp9qi ปีที่แล้ว

    Funny because here in SAN FRANCISCO people steal baskets FULL of merchandise and by law police can't arrest them.... even when they're present right there

  • @DeusRegum
    @DeusRegum ปีที่แล้ว +1

    Bridget Carey is like a fine wine.

  • @klarenxeblood9615
    @klarenxeblood9615 ปีที่แล้ว +1

    News flash Robots can't stop robberies they can only record and alert

  • @zack2396tube
    @zack2396tube ปีที่แล้ว +1

    what if you take your kid to this 24 camera store & he takes some products? Will the system know to add it to your check?

  • @skyemac8
    @skyemac8 ปีที่แล้ว +2

    Wage shortage or labor shortage? Seems we only get the corporations narrative here.

  • @GeorgeTaylorWVU
    @GeorgeTaylorWVU ปีที่แล้ว

    Can’t help but think of the lyrics to “21st century life” by Sam Sparro,
    “I watched the news on my computer screen
    Talking about buying my weed out of a vending machine
    You tell me I'm free but how can it be
    When you're always watching me on the CCTV”

  • @jedi7158
    @jedi7158 ปีที่แล้ว

    I was very much happy to hear our Bridget is still human, anyone?

  • @HokgiartoSaliem
    @HokgiartoSaliem ปีที่แล้ว

    About weight. Can we replace something with the same weight. Like we bough something for our home, than replace the goods with ours? Or we swap with other goods?
    About camera. What if the store having aniversary celebration. There are a lot of desain party in the shop. Will the camera still able to function normal?

    • @AmieEss
      @AmieEss 2 หลายเดือนก่อน

      The camera will still identify it as a different item.

  • @rp9674
    @rp9674 ปีที่แล้ว +1

    I try to support human checkers, but the self-serve gets more and more enticing. No way to no-pay, prices are frequently set wrong in the computer "accidentally".
    Sonic or microwave weapons for shoplifters? Maybe Taylor Swift sonic weapon?

  • @magnumcyclonex
    @magnumcyclonex ปีที่แล้ว +1

    That look at 3:28

  • @FinancialShinanigan
    @FinancialShinanigan ปีที่แล้ว +6

    Just telling shoppers to shop naked would save them so much money!

    • @joelface
      @joelface ปีที่แล้ว

      No Shirt? No Shoes? No (human) Service! Come On In!

  • @joesackbaron
    @joesackbaron ปีที่แล้ว +1

    That's nuts. Scannable nuts. Without a bar code. But still nuts. Still need a team of security guards to rugby tackle you through the window for forgetting to pay for those nuts though.

    • @NicholasJH96
      @NicholasJH96 ปีที่แล้ว

      No it takes things automatically assuming it’s like Amazon go store

  • @JeremyToh
    @JeremyToh ปีที่แล้ว

    Cut the broadband connection or when the internet connection is down, and the corporation is scrambling to hire workers back to work. Myopic companies will love these novelty solutions.

  • @AnthonyAllenJr
    @AnthonyAllenJr ปีที่แล้ว +1

    Lol, they're gonna need to improve the one where you submit 'your' phone number. That is one angry ex-girlfriend away from a big problem.

  • @ShanGamer1981
    @ShanGamer1981 ปีที่แล้ว

    just to keep an eye on we pay for the items is all thats about

  • @robertmueller2023
    @robertmueller2023 11 หลายเดือนก่อน

    Cameras? Why is the top button of my dress shirt different? What am I doing chiseling out a piece of my pine tree?

  • @abhinavkumar7778
    @abhinavkumar7778 ปีที่แล้ว +1

    Vending machines are much simpler, don't intrude your privacy and do basically the same thing but at a smaller level.

    • @--julian_
      @--julian_ ปีที่แล้ว +3

      i agree, but i think the corporatioons are doing this because they may think that some people would prefer buying from a store than a vending machine even if the products are the same

  • @Kneephry
    @Kneephry ปีที่แล้ว +4

    I refuse to do self checkout because it puts all the liability on me if I were to accidentally double scan an item or worse miss an item (heard too many horror stories of innocent people being charged with theft). However, I would love the automated systems that you give your payment information to get in and the sensors/cameras simply detect and charge for your items. No scanning or placing the liability on the customer. It will probably be a decade or more though before those systems are in grocery stores.

    • @rp9674
      @rp9674 ปีที่แล้ว +2

      It's also good to support humans

  • @forrestp33
    @forrestp33 ปีที่แล้ว

    Yummy, indeed! That’s a robotic junk food paradise!

  • @Mordred478
    @Mordred478 ปีที่แล้ว

    Bridget, there is no need to deny your love for me any longer. I'm prepared to buy you a label maker at the word Go.

  • @MistyMountainMedia
    @MistyMountainMedia ปีที่แล้ว

    why still checking at all... I thought the lil nft tags in the package should take care of this. you just put stuff in your cart and when you walk outdoors... ringegineding... it scanned everthing and you see it on your phone...

  • @AmieEss
    @AmieEss 2 หลายเดือนก่อน

    Looks like a lot of tech that will break each week.

  • @TheCommunicationCoach
    @TheCommunicationCoach ปีที่แล้ว

    Like, totally more cameras? Ohmygawd! Gag me with a spoon!

  • @kingivory8909
    @kingivory8909 ปีที่แล้ว

    Why you don't explain how to steal and secret code

  • @MrSomeGamerdude
    @MrSomeGamerdude ปีที่แล้ว

    so what happens if someone has a burner or throw-away phone &/or email that is tied to fake name. how about someone wear heavy obstructive closing (probably sketchy looking) one day and shirt and pants the next.

  • @kingivory8909
    @kingivory8909 ปีที่แล้ว +1

    Why!!

  • @AnthonyAllenJr
    @AnthonyAllenJr ปีที่แล้ว +2

    Wonder how they will deal with coupons, and if they could allow cash payments

    • @lovedfriend2020
      @lovedfriend2020 ปีที่แล้ว +2

      Coupons have barcodes and some machines can accept cash. Just scan the barcode on the reader.

    • @metaforically
      @metaforically ปีที่แล้ว

      Coupons added to your account - automatically availed

  • @JohnRiley5
    @JohnRiley5 ปีที่แล้ว +2

    I like humans. Everything is so inhuman these days.

  • @victorhoe2321
    @victorhoe2321 ปีที่แล้ว

    All those cameras are ready for a crime free shopping, keeping guards and check-out folks, the keep IT guys busy sometimes.

  • @briannave7326
    @briannave7326 ปีที่แล้ว +5

    I’d rather not shop in a store full of cameras.

    • @sherrimoquin5553
      @sherrimoquin5553 ปีที่แล้ว

      That would be creepy if a store that has lots of cameras 5:53

  • @X139T
    @X139T ปีที่แล้ว

    TAX THE COMPANIES FOR EACH MACHINE THAT REPLACES A PERSON

    • @robertholtz
      @robertholtz ปีที่แล้ว +1

      Why? So politicians and bureaucrats can line their pockets with MORE money they didn't earn? If tax money actually reached the people, I maybe would agree with you. It does not. And the Washington machine will see to it that it never does.

  • @carldeprado3431
    @carldeprado3431 ปีที่แล้ว

    I went twice to an amazon fresh. I thought I would make it a weekly trip. Except on the second trip I was charged for an item I looked at but didn’t put in my cart.

  • @Desaved
    @Desaved ปีที่แล้ว +4

    The future looks DISGUSTING!

  • @WarlordMoA
    @WarlordMoA ปีที่แล้ว

    All of this is just image quality and it can’t be manipulated just yet.

  • @menassies3224
    @menassies3224 ปีที่แล้ว

    Love it

  • @PineappleKarl
    @PineappleKarl ปีที่แล้ว

    again, there is no labor shortage. Why are we still hearing this

  • @kerstboom20000
    @kerstboom20000 ปีที่แล้ว +2

    what a beautiful ❤human

  • @alfredoarroyo170
    @alfredoarroyo170 ปีที่แล้ว

    We lost our privacy ever since the smartphone were invented so I don't know what privacy this lady is talking about.

  • @torrotorrentazos1307
    @torrotorrentazos1307 ปีที่แล้ว +1

    She doesn't know...

  • @mrjasonjneal
    @mrjasonjneal ปีที่แล้ว

    Already see a flaw. Bring a bottle of water and trade for a yummy drink of the same weight.

  • @boombot934
    @boombot934 ปีที่แล้ว

    44 thousands robots in North America in 2022...there's no labour💪 shortage whatsoever...

  • @lingth
    @lingth ปีที่แล้ว

    i think shop lifters will get smarter, i wonder if they tested the system with real world SHOP LIFTERS and looters and challenge them to "steal' as much as they can, and test the system to walk in, grab and go.

  • @PrasannaKumarKVMK
    @PrasannaKumarKVMK ปีที่แล้ว

    Zippin 5:26 - 6:50

  • @seumasmackinlay
    @seumasmackinlay ปีที่แล้ว +5

    😮

  • @AdmiralBison
    @AdmiralBison ปีที่แล้ว

    "retail are trying to find solutions to the labor shortage"
    Lets not fool ourselves, we all know the solution but corporate and shareholder greed gets in the way.
    - hire more workers and livable wages.
    I hope that when AI and Automation inevitably replace and displace millions of menial workers AI and automation will also displace corporate execs as well, they can get to experience what the rest of many working lass Americans are going through.
    This is just or even more important, make the vast majority Automation and AI a public utility and publicly owned, not publicly traded.
    It will end wealthy "investors" or shareholders profiting from all of it. I.e. Socialize automation and AI, not privatize it.
    look I am not anti-tech and you cannot halt progress or stop Revolutions, if anything I think it is time we start changing or replace our lopsided Capitalist system with better Economic models to go along with these changes and makes sure that everyone benefits and not just the 1%.

  • @murdock_theory
    @murdock_theory ปีที่แล้ว +1

    Jesus, who shops like that, she’s over acting to sell it. 😂

    • @BridgetCarey
      @BridgetCarey ปีที่แล้ว +2

      What, like you don't regularly buy Capri-Sun and Cool Ranch from a robot store?

  • @BobPagani
    @BobPagani ปีที่แล้ว

    How long will it take for the oligarchs to finally realize that 70% of our economy is consumerism. People put out of work by automation don't have a lot of money to spend.

  • @robinseibel7540
    @robinseibel7540 ปีที่แล้ว +1

    This is a great way to eliminate low-wage jobs and increase the number of unemployed and poor people. It's good for investors and executives, no one else.

  • @tc3309
    @tc3309 ปีที่แล้ว

    less of a labour shortage more of a people dont want to work for slave wages kinda thing

  • @cesartrujillo4190
    @cesartrujillo4190 ปีที่แล้ว

    Hey CNET, we love your hosts but please let them have a good vacation when they travel for work. Lower that carbon footprint. Keep our favorite reporters. Think bigger

  • @ca3rice
    @ca3rice ปีที่แล้ว

    So rather than pay a living wage, invest in robots.

  • @lingth
    @lingth ปีที่แล้ว

    so if you take a stolen credit card, for a woman, but is actually a guy, does the "Store" allow you in, if so then a criminal can use stolen card, enter, let the cameras scan whatever they like but take all the high value items and walk out..
    the locked shelves, the system ask you to ENTER a phone number and scan your card to unlock the shelves what if you enter your friend's number and use a stolen card and take a high value item, would they arrest your friend instead? so how can the system prevent someone from entering their enemy phone number just for fun

  • @godatetsu
    @godatetsu ปีที่แล้ว +1

    prison planet

  • @Rockykill3r357
    @Rockykill3r357 ปีที่แล้ว

    Labor shortage = not paying people a proper wage....

  • @toyotaprius79
    @toyotaprius79 ปีที่แล้ว +10

    Retail was never meant to benefit *Us*

  • @lingth
    @lingth ปีที่แล้ว

    the problem is ..
    what if you want to buy something and YOU want to pay with CASH, and not be traced. do they accept dollars and cents and give change?
    i dun think so, so it may be an obstacle to ppl who dun use credit cards. also can you use Another person credit card to scan in or must it be your own.

  • @MrJoegotbored
    @MrJoegotbored ปีที่แล้ว

    Pass.

  • @AlfonsoRiveraJr
    @AlfonsoRiveraJr ปีที่แล้ว

    Get in, get out, get on with your life. 😃

  • @kenyattaclay7666
    @kenyattaclay7666 ปีที่แล้ว

    So how will it recognize two different produce items that might look alike such as cabbage & lettuce or different kinds of peppers that are similarly shaped and the same color. What if you put a plantains on there instead of a bananas? There are price differences in a lot of these produce items & we all know that rarely does the mistake favor the consumer.

    • @joelface
      @joelface ปีที่แล้ว

      It could be trained on the differences. There have been a ton of advances in this field lately.

  • @HabitualFixation
    @HabitualFixation ปีที่แล้ว

    As a person of colour at least people aint be watching me like a hawk. Kinda refreshing unless there’s a racist Lens

  • @re-fix9678
    @re-fix9678 ปีที่แล้ว

    👍👍👌👌

  • @Yamyjam90
    @Yamyjam90 ปีที่แล้ว

    So if technology is replacing human paid jobs then humans would not know how to make money to buy these, so these robots will be less utilized? Tech replacing humans is good but consumer is humans , not robots
    ... shopping for thought.

  • @lanman832
    @lanman832 ปีที่แล้ว

  • @michwashington
    @michwashington ปีที่แล้ว

    1984

  • @blaster915
    @blaster915 ปีที่แล้ว

    Boy, this is a first-hand look at companies prioritizing profits over employees. Anything to get that extra buck.
    Own a business now, or not many jobs will be left that AI or robots won't take over for us.

  • @abghere
    @abghere ปีที่แล้ว +1

    There are less and less of human touch and make shopping less enjoyable!

  • @zunedog31
    @zunedog31 ปีที่แล้ว +1

    More robots fewer retail workers, yes please!

  • @JesusChristDenton_7
    @JesusChristDenton_7 ปีที่แล้ว +1

    Maybe now shoplifters will stop.

  • @robertmueller2023
    @robertmueller2023 11 หลายเดือนก่อน

    Shrugs? Oh, but we do care. We don't want our fake spouses to run us off the road. That's called the separation of immigrant families.

  • @bartdeking
    @bartdeking ปีที่แล้ว +1

    This needs to stop.

  • @gibby7616
    @gibby7616 ปีที่แล้ว

    I don't want to live in this world