Call Center Training: Customer Service-What NOT to SAY (with PHRASES that you can USE instead!)
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- เผยแพร่เมื่อ 1 ต.ค. 2024
- #callcenter #speakingenglish #customersupport #customerservice #callcenterenglish #callcentertraining
Even though we learn different ways to express ourselves in English in everyday casual settings, I have here some phrases that should NOT be used when providing customer support on the phone (or even in person). If the goal is to sound professional, provide excellent customer service, and at the same time, build rapport with any potential caller without escalating any situation, then this lesson is for you.
As always, your support by liking/subscribing/sharing this video with others is IMMENSELY appreciated. ❤️❤️❤️
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Facebook: learningenglishwithflor
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Thank you!
A Little Bit About Me:
Hi! I'm here as an English teacher sharing my lessons to help students around the world who want to improve their English. Whether you are new to this channel, or you have been following me the past year or so, I want to thank YOU for giving me the opportunity to share this with you.
A little bit about me, I was born and raised in the U.S to immigrant parents from Mexico. As the first born, my first language was Spanish and didn't start learning English until I was in school. It wasn't until I was around 10 years old when I became more confident as I gradually spoke more and expanded my English writing skills as well.
Presently, I l live and teach English as a Second language at a middle school in San Jose, CA. I have worked with both children and adults from several countries such as Brazil, Colombia, Japan, and other parts of Asia. I LOVE learning different things from my students such as their favorite foods, music, and their first language. I believe we all have something we can learn from each other and I take that belief in every classroom I step in.
I'd appreciate the support you can give by simply liking the video, subscribing if you haven't already, and sharing it to others whom you think would benefit from my channel. I am also a student of video editing...lol. I hope as I continue, you'll notice my editing will also improve to make the best quality video I can make for you. Some have asked about private lessons. I'm currently, not holding private lessons due to my current work constraints where I teach in person. I am considering this as an option for later in the future so stay connected!
Thank you so much for all your support! Here are some links to some of my related videos as well. Feel free to check them out! Gracias!
-Flor
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thank you so much Flor for the lesson you provide online in youtube. so once I decide to come back and work in Call Center. i can always use what I learn from, even i have years of experience it's better always to learn from someone else, on what they know also.
I just have one thing to say about her and it’s that she speaks kind of slowly you know even if I speed x1.50 it is so slow.
Could you please tell me how to probe the customer regarding customer issue/problem.
Hi, dear at first thx for posting like that useful videos , How can I transcribe this video
I love the way you speak, very informative and professional. Such a pretty speaker with a very nice, soft spoken voice and I love the way you pronounce the words, very clear. Thank you for sharing your knowledge , it will help a lot especially with the newbies.
Hello from Costa Rica,I love your channel Flor! 💕
❤❤❤❤
Thank you very much for this great lesson!
This is very helpful ,can you give us example customer who just lost their jobs,how to emphatize
I hope, are you well
Hi how about you
Thank you Flor for today lesson. It's help me to improve call center skills.
Your face expressions and voice are just 💋💋💋💋💋😊😊😊😊😊
Thanks much the the information...more please on how to handle customers on a call center❤❤
Thank you so much for, now I have find a place where I can correct some mistakes and also to be sure for the unsure.
Excellent 👋👋👋
Hey princess thankz for this one.😘🇩🇴
Worth watching
I am really appreciate this video truly ❤️
Hola flor ablas Español?
Nice word best😊
really helpful videos!!!
Hola flor ablas Español?
Sii, hablo español. Nací en Estados Unidos pero mi familia es de Mexico 😊
Hola flor yo soy de Mexico y vivo en estados unidos nose macho como manejar el enternet pero megustaria tomar curso en ingles contigo
LOVE FLOR
Great session 👍👍👍
Are you British or American dear sister...? 💖
American. You can read more about me if Interested in the description box too :)
Wow good job 👩🏫
👍👍💕💕
Is it possible to subtitle english
Hi! I believe there is an auto-translate feature you may use for any of my lessons to include English subtitles.
I like you and your voice
First comment here! Thank you for following! ❤
Really where are you from?
Hi! I’m currently in San Jose, California. If you’d like to read a little bit about my background, feel free to check out in the description box above ❤
Okay.But you are an awesome trainer.
You seems you are an Indian. On the grounds of this I asked where are you from?