How to log into the Standard Bank app
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- เผยแพร่เมื่อ 11 ต.ค. 2021
- Hey there everyone the Bank insider here😁.
This is just a short tutorial on how to log into the Standard Bank app.
Don't forget to hit the notification bell so that you don't miss the next upload.
App Download Links:
Standard Bank App Android: play.google.com/store/apps/de...
Standard Bank iOS: apps.apple.com/za/app/standar...
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Man providing the insight!
S/O for the love💯✊🏾
It keeps saying my credentials are invalid. I've tried the 3 digit pin at the back of the card and the password I usually use but keeps saying invalid credentials
Hey @MMM-cc6wv
Thank you for the comment.
Have you tried deleting the application and reinstalling it?
If you’ve done this we suspect that your card may need to have a pin reset at your nearest branch.
Am no longer using the numbers i used when i required for the card is there any other way i can get the otp??
Hey @Agostinho Muchave
Thank you for the comment
Unfortunately there is no other OTP option.
You will need to visit your nearest Standard Bank branch to change your old number to your new existing number.
After your number has been changed , you will then receive the OTP.
@@thebankinsider at mozambique now and i cant used my std card to withdraw or pos can u asist i cant withdraw
I have a problem i don't know if you could help but i forgot my pin for my card how can i recover it
Hey @Sibusiso Ndlovu
Thank you for your comment.
If you’re logged in the app successfully follow the next steps:
Select manage
Select cards
Select card settings
Select view pin
Enter your ID number and then select next at the top right hand corner .
Your card pin will appear for 10 seconds
We hope this helps
Will this work for any bank account that you use?
Hey @colinthescienceguy24blackb48
Thank you for the comment.
Yes this should work for any Standard bank account that has a card…
I don't need acc request about the deduction done on a closed acc
Hello 👋🏾 @Sammy MP
Thank you for the comment.
Requesting information on a closed account might be challenging but the best people to speak to are the consultants at your nearest branch or the Standard Bank contact centre.
See link below for contact details:
www.standardbank.co.za/southafrica/personal/contact-us/contact-us-details
We hope you query gets resolved 🫡.
Was in the middle of registration, verification code was sent to my email not sms. Couldn't get back to the "page" I was busy with after going to emails. When I retried the registration, said my email address had been used. How do you go to emails while you are busy registering bank app? Live out of town.
Hey @kathydean6491
Thank you for the feedback.
Perhaps your phone might not have enough space to remember and that’s why it keeps timing out everyone you try to check your emails or this could be a new security protocol on Standard Bank’s side.
The best way to do it is to check your emails on an alternative device like a PC or phone .
Try the alternative method and let us know if you still have issues on your end
@@thebankinsider thanks for responding. As mentioned in my previous comment, when trying to register again. After entering my email address, was told that my email address had been 'taken'. Which means I will have to go to the branch, wait in a queue once again!!! To sort out the app. Yes, this isn't my first attempt. Not only was the queue a 45+min wait. The loadshedding that day didn't help, took over an hour, after all the time spent still wasn't registered. Was told to try at home. Still no joy.
Hey @@kathydean6491 hmmm we see.
What happens when you “log in” or “sign in” with that exact email that says it was taken?
@@thebankinsider it doesn't recognize my password!!
@@kathydean6491 what happens when you select the “forgot password option ?
Hi Tried again today. Using my laptop for email. Now it says "this device" my smartphone has been registered!!!!
Hey @kathydean6491. What happens when you select the forgot password option?
A lost my card along with my phone i know my user and password the only challenge is my card number how can i continue to use the app on my phone without card number
Hey @Sabelo Makhoba
Thank you for the comment.
Unfortunately you will have to visit the nearest branch and get a new card to complete the process.
They ask me for username not email address where and what is my username?
Hey @Duke Klaasen
Thank you for the comment.
It seems Standard Bank has changed their wording.
Your username is a unique credential that is associated with your Standard Bank ID.
If you don’t remember your username,select forgot username and follow the prompt.
We hope this short explanation helps.
The app is not easy for me, it says the page has expired due to inactive .
Hey @Gloria Maimane
Thank you for the comment.
By any chance did you check the Play store or the App Store to see if there’s an update for the app?
If it has the latest update we recommend trying delete the app and reinstalling it.
Please let us know if you were successful or not
I downloaded the new app it does the same thing .
Hey @@gloriamaimane1962 .
Thank you getting back to us.
Perhaps there may be a small backend issue on your Standard Bank Digital Banking Profile.
You will either have to visit your nearest Standard Bank branch or you can contact Standard Bank digital banking support on this number 0860 123 000
We hope this small issue gets resolved ASAP.
@@thebankinsider Will do ,Thank you.
It’s a pleasure @@gloriamaimane1962 👍🏾
What happens if finger inst scanning? How do I sign on using a password?
Hello @Toni Nolo
Thank you for the comment
The reason why the fingerprint may not be working is probably because you may have added an additional fingerprint .
Delete the app,reinstall it and then enable the fingerprint option in settings.
Bro how do I link my bank account to my app
Hey @cdftrading thank you for your comment and patience.
We’ve been going back and forth with Standard Bank ,but we finally got a response on your question.
Do the following:
After logging in select more at the bottom right hand corner
Select dashboards
Select my personal dashboard
Select the country you have accounts in
Select the type of account you’d like to link
Enter the card details that are associated with the account you wish to link
Select your preferred OTP method
After doing that you should see your linked accounts on the dashboard
We hope these steps will help you
I am trying to do this but it said that it is already linked with an account
Hey @prosneaker
Thank you for your comment.
Unfortunately we’ve never encountered such an error on our side before so we’re not exactly sure on how to solve this issue.
Try these troubleshooting methods:
Using a different card number
Deleting the app and reinstalling
Checking the Play or App Store for an update
Alternatively you can also check out the app help guide using this link:
www.standardbank.co.za/southafrica/personal/products-and-services/ways-to-bank/help-centre
If you still don’t get any success we suggest that you visit your nearest Standard Bank branch to get further assistance.
I'm confused as to which password must I put in there when I sign up😣
Hey @Snerh Sigasa
Thank you for reaching out.
You’re meant to enter the password that is associated with your Standard Bank Online Banking Digital Profile .
If you don’t remember the password you can reset it on the Standard Bank Online Banking website by selecting forgot password.
We hope this helps.
Can anyone.. Using my data (gmail. Phone number. Name. Age.) and creat an account without i know ?
Hey @Aalaa Majd
Thank you for the comment.
Are you referring to a Standard Bank account or something else?
@@thebankinsider
Yes.. Standard bank account
@@aalaamajd2980 ohh we see. In order for that to happen ,the fraudster would need your ID number. Even if your ID number was compromised the fraudster would still need biometrics (such as scanning your face) to authenticate . So in conclusion the answer is no.
@@thebankinsider
Thanks ✨♥️
@@aalaamajd2980 anytime . We’re always happy to help🫡