Hi there -- this sounds like something our technical support team may need to take a closer look at. If you could give us a call at (844) 874-8623 (M-F, 8am-6pm EST) or send us an email at contact@customcat.com with a description of the issue, your store URL, & an example listing, we'd be happy to help you get to the bottom of it!
Hi Lawrence -- personalization is applied on the design level within the design library. To add personalization, click the design you want to add personalization to, then click "Add Personalization" in the bottom right corner of the design. We've got a step-by-step tutorial linked below, but let us know if you have any question or if your account does not look like the one in the example below. Our technical support team can be reached at contact@customcat.com customcat.com/tutorials/etsy-personalization-guide/
Do I then need to upload both the personalised and the original design to shopify
In my Shopify store in the customer end the page just keeps loading not sure what’s going on
Hi there -- this sounds like something our technical support team may need to take a closer look at. If you could give us a call at (844) 874-8623 (M-F, 8am-6pm EST) or send us an email at contact@customcat.com with a description of the issue, your store URL, & an example listing, we'd be happy to help you get to the bottom of it!
Hi, I can't seem to find the personalization option on my dashboard. I have Etsy connected. Anyone has this issue?
Hi Lawrence -- personalization is applied on the design level within the design library. To add personalization, click the design you want to add personalization to, then click "Add Personalization" in the bottom right corner of the design. We've got a step-by-step tutorial linked below, but let us know if you have any question or if your account does not look like the one in the example below. Our technical support team can be reached at contact@customcat.com
customcat.com/tutorials/etsy-personalization-guide/
@@CustomCat Thank you for the explanation. I got it now. Works great!