Building a Basic Inbound Contact Center with Amazon Connect [DEMO]

This video provides a quick intro to Amazon Web Services (AWS), discusses the benefits of Amazon Connect, and shows you how to build a basic inbound contact center in minutes.
For information about how to sign up for an AWS account: aws.amazon.com/premiumsupport...
For information about creating an Amazon Connect Instance: docs.aws.amazon.com/connect/l...
For information about Amazon Connect (includes some information about setting up an instance): docs.aws.amazon.com/connect/l...
For documentation on Contact Block definitions and descriptions: docs.aws.amazon.com/connect/l...
For more about our partnership with Amazon Connect visit: www.perficient.com/partners/a...
Request a demo: www2.perficient.com/demo/Get-t...
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[@MamtaKumari-yd1ig]

thank you so much

[@adarihurun1]

Good job. Very clear explanation.

[@dennispelea3807]

Nice and clear presentation

[@klinklut]

super

[@sgaek]

A M A Z I N G

[@faisalnur5697]

Can I replace this with my landline. I have a small office with 3 people? I need only incoming calls.

[@maniarasiranjani3091]

Can you please help me with how to play dynamic prompt in play prompt block or get customer input block

[@jobinjacob428]

Great Video,
Is it possible to share an implementation video using the Custom CCP through Connect Streams JS API?

[@bu1491]

Great eplanation! As a freelancer, do you believe I can offer to build this service to small businesses and ecommerce businesses?

[@perficient]

Yes, you can offer this service to other businesses.

[@kalikmagotra444]

it says "Before you can place an outbound call, you must associate a phone number with this queue. Contact your administrator for further assistance." Can you please tell me the reason

[@ramprasadpanigrahy2797]

How to get the customer entered data on Agent Application for CRM Integration ? For example if we need to capture the customer ID or account number entered by the user in IVR and capture the same on Agent Desktop and invoke a CRM application by passing the customer entered data - how this can be achieved? The concept know as Computer Telephony Integration.

[@nishandhinivijayakumar8149]

How to manage agent and assign skill?

[@akshxy1439]

does it record calls? where can I listen?

[@nothuman498]

Tfn

[@RaaveeAjayamintokyo]

Yes you can, if help needed please connect