Agent Training for the Amazon Connect Contact Control Panel (CCP)
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- เผยแพร่เมื่อ 5 ส.ค. 2024
- Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Agents use the Amazon Connect Contact Control Panel (CCP) to interact with customer contacts. It's how they receive calls, chat with contacts, transfer them to other agents, put them on hold, and perform other key tasks.
Watch Ayesha Borker, Solutions Architect for Amazon Connect, show you everything you need to know about using the CCP. This includes setting up, logging in, accepting calls and much more.
Amazon Connect Website: go.aws/2Yl2GfL
Amazon Connect Administrator Guide: amzn.to/2UtC8Ik
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Hello, could you please provide the link to check the connectivity ? ( slide ''Agent Set up'')
Hi, Can I replace the .css file with my own?
what is the speed requirements to use AWS..... most reps have different internet providers/speed?
What about SAML or SSO integration for Agent login?
would be so nice if youtube finally gave the chapter share option for non android users so that the relevant chapter can be placed into a powerpoint without continuing to play after whats needed
How can I disable the auto-accept mode from CCP please, so I can just accept calls manually. Thanks
we are using custom CCP version2 and some features has been removed
i have account of amazon connect and i created a contact flows, but when i transfer internal call to any other user call going on hold not landing on that user. how to create contact flows for this scenario . can any body help me .
Can you rebrand the agent client?
LINKS are missing from description
is there an app for this?
Amazon CCP? Great a new party!
Well, that’s unfortunate naming in today’s world.
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