Actually no. I have worked for law firms for over 20 years and most of the big firms will take a few pro bono cases (meaning they will do it for free), especially something like this that is high profile (has media attention), and is for the public good (help protect other consumers in the future). Just pick up the phone and call a few tort law firms asking if they do pro bono work, and if not can they refer you to someone... Takes just a couple hours and you'll at worst get a free consultation out of it.
@waterside Thy care because how many people they over bill. And yes there are companies that do care. Never give a refund if they don't have to. Or 7 months for a refund is normal in your world .
It's a slippery slope, patience is for the weak though lmao. It takes like an hour to calculate an average usage of a person's utilities. That company probably wasn't worried, but had employees who would get that call and shit themselves not knowing how to proceed, but I'll bet they did get nervous once lawyers and the press got involved, if there's 1 person getting ripped off, there's likely many many more.
If it was her fault they would have charged her fees and late charges, when she couldn't pay they would have gotten a judgement seizing her home and called her a deadbeat for not paying her bills.
@Just another Bird you know why should they use a service to payh to use a well they have solar panels and everything, then the one thing she cant use them on she gets fucked over... such bs
Well did you really expect them to pay for a so called ( Up grade ) out of their own pocket ??? Of course they pass it on to the consumer.Just like all the other greedy American corporation's.By the way i hope you know im on your side.I thought about how the first sentence would read while writing the second part and wanted to clarify so it didn't cause an uproar.Lol
PNM does not have AMI smart meters installed on the system as of early 2021. They do have ERT meters in certain areas. ERT meters are not smart meters.
That doesnt work when it comes to utilities. And honestly prices may go up with 2 companies. U would either have to over build and maintain 2 grids in the same area which would cost the consumer or they would have to run off same grid and split cost of grid maint and companies or co ops are not gunna be able to make that work. Same when it comes to internet companies they dont like being in same area due to profits are gunna be alot less and sometimes it isnt economical
Okay counter argument, they have on record the date of activation.. aka the day the error began, they have 11 years of bills, and would have known theres a 5 year gap. I'm just some smuck on the internet and even I could think up "Okay find out how much we are overbilling her, then average it and return it" would have taken nothing more than an excel formula and about 10 minutes, 20-30 if it was all on paper. Instead they took 7 months.
Once again, big business tramples on the little people. If a customer takes too long to pay, they penalize that person. When they owe a customer money or time, they'll hang onto that money as tight as they can!
I had a landlord that switched numbers on the gas and power meters with the apartment next to mine. It was a duplex and I was paying his mother's bills. She had her TV on 24/7 and an central air conditioning unit. I tried saving power and gas as much as I could and the bill never went down. I couldn't keep up and the power company shut my power off or so they thought. That's how I found out. What a scamming asshole. I was never reimbursed either. It was such a pain I just moved out.
E 10 here in Michigan DTE energy will pay you money to have solar panels on your house if they can produce more electricity then what your house is drawing, to put back on the grid, and they pay you handsomely
It's simple logic the woman has her records from 16 yrs ago given to her by PNM. In court(well in an actual functioning court or as we all call it :"not in the U.S.") those will count.
I work in IT and see the same thing. People don't understand that this data is massive if stored from the beginning of an account. Also by keeping this data they leave themselves open to all kinds of issues. @terry waller
rawrberrys My bill is insane and home is always at 65, but PGE bills keep growing. You can be on hold for hours, literally calling to find out why . I’ve actually filed a complaint with the PUC over hold time taking hours.
It could be many things. Even appliance in your home can do it. Call the power company and ask them if they can do an assessment of your power usage. You can also ask them to assess your bill to see if you're being charged the correct rate. You can call the local PUC there and have them help you too. We had an assessment done and figured out it was our old HVAC. When it finally got replaced our bill went down dramatically.
It's all utility companies. EBMUD overcharged me for years on my water bill. When I moved the service into my name from my mom's we had 4 people in the house, a yard to tend to and a car to wash. After 6 years We were down to 2 people In the house, no car, no yard and the same amount every quarter being charged. No one had opened and read the meter in years. They just used the same estimate year after year.
You do have a point there. She kind of reminds me of a crooked human resource manager. Except the one I'm thinking of has tattoos on her legs. She looks like shit when she wears a dress.
Well 1 get a lawyer, 2 talk we other residents of her rural region the using light company, with same cituation abd go from ther #3 place a phone call to the local Board all way up to the head of state in this matter.
Prc needs to get their act together. pnm is only legally responsible for up to a year of overcharging someone, wtf? That's BS. There should be no time limit on that sort of thing especially when they were overcharging her for 16 years straight!!!!!
Southern California Edison out here in California just sent me a bill for over 50 dollars saying that was a balance left on my previous residence that i moved out of over a year ago. I said i was told i paid the full balance and they said the total was not calculated on the bill (which of course i can't find) and then i said why am i just getting the bill now and she couldn't explain why. But Edison has been blamed for causing a lot of wildfires out here so they r really making the residents suffer.
A friend of mine lived in a condo Town Home for like 15 years. After about 10 years, her electricity was shut off. She'd paid her bill in full, and could prove it, so was concerned. After a LOT of investigation, 2-3 years, and legal action, she found out she'd been paying her neighbor's electricity and they hers, since the day she moved in. And she had paid, on average, 3X+ what she should have paid. 😲 I lived in a rental, with all electric. Every other month, for 16 years, we would get switched to the plan for people with both gas and electric. They allot fewer KWh for that. So our "average monthly bill" during the winter was $800-$1700!!! And never below $500 the rest of the year, for any month misbilled. 🤦🏼
Wow when she said "well customers can go to their website they can check for themselves if its correct" how would anyone know what Rate 1A even means or know to check a website....so dishonest smh
PNM: Overcharges her for 16 years and pays her $2300; takes 7 months Mr Beast: Crashes $1500 car and pays owner 9,000; takes 8 hours (Mr beast wasn't even the one who crashed it, it was his friend.)
PSO here in Oklahoma charged for two meters. When I tried to find out what was going on, they accused me of lying. Fast forward 5 or 6 months...i was refunded over 250 dollars. I will be warching more closely.
Watching videos about the corruption in New Mexico is very depressing. Then I realize that this is not only a problem in New Mexico. The American taxpayer is being fleeced by every part of the bureaucracy.
there is a really fast way to figure out the total amount this lady should have paid versus what she was charge and the different she is owed. and the way to do it is to take all the bills and add up the total amount of wattage. after that add up all the bills she has this is the first figure. than find out the total amount per KW it would cost her. take the total amount that she should have been charged and subtract it from what she has been charged and that is the amount the electric company owes her.
I bet if they incorrectly billed a corporation as a residence for 16 years they'd bill for it. Immediately. They'd probably even send the account to collections if it is unpaid for 7 months.
The rules aren't any different for corporations. Even in deregulated utilities, there's going to be rules set in place for billing correctly. They could always sue them though. 🤷🏻♀️
These companies know we can’t do much about it. I was on budget billing with Atmos Energy I paid my bill on time each month once the one year hit all those “ discounts” I had received I had to pay my bill was 700 I let it get cut off about two weeks later I received a letter stating they had overcharged me and credited me 765 back 65 for the reconnect fees i have no choice but to continue using the company bc their the only ones in my area
I hope you notified the local utility commission in your area about it. They may not know about it unless you tell them. These sorts of things come up against them in regulation hearings.
This is what I HATE about the FREAKING news media. Why on earth did this woman have to refer to the women's home as "modest". Just say the woman's house/home and leave it at that. And they're going to say it describes the size of the home which again, has zero to do with the story.
Those stupid smart meters sometimes do not match the revs on a deep well electrical motors, dose over charging more for what your using hurts more if your using it for domestic use.
Honestly I’m surprised. Most power companies have monopolies for areas where there is only one power company option. Surprisingly they offered 11 years when only required to do 1 year. Would NOT happen in Louisiana.
Most utility companies just estimate. When I rented an apartment in LA I had an attached garage. I kept getting outrageous bills cuz at the time and me and my wife were never even home on the weekends. Then I finally realized they were estimating the bill. the renter before me was running a shop out of his garage using his air compressor all the time! They only lowered the bill and never even gave us a refund for the amount they ripped us off.
Why is she mad at PNM she's the one that didn't realize she was over paying for 16 years like seriously how the fuck do you pay your bills without looking at them? 😕
Quit calling PNM and call an attorney.
malenotyalc
An attorney would cost quite a bit more than what she was suing for.
@@miniena7774 unless she lives in the state where the loosing party has to pay for court fee's
malenotyalc - Once the lawyers become involved, the only winner is the lawyers.
Actually no. I have worked for law firms for over 20 years and most of the big firms will take a few pro bono cases (meaning they will do it for free), especially something like this that is high profile (has media attention), and is for the public good (help protect other consumers in the future).
Just pick up the phone and call a few tort law firms asking if they do pro bono work, and if not can they refer you to someone... Takes just a couple hours and you'll at worst get a free consultation out of it.
And this is why in 50 years over 80% of homes and business will be off the grid
That huge company was worried about $2300
Combine that with multiple ppl that had mistakes on their bill.
@waterside You can't be this stupid, right?
@waterside Thy care because how many people they over bill. And yes there are companies that do care. Never give a refund if they don't have to. Or 7 months for a refund is normal in your world .
I wonder how much their lawyer charged them
It's a slippery slope, patience is for the weak though lmao. It takes like an hour to calculate an average usage of a person's utilities. That company probably wasn't worried, but had employees who would get that call and shit themselves not knowing how to proceed, but I'll bet they did get nervous once lawyers and the press got involved, if there's 1 person getting ripped off, there's likely many many more.
wow, a mistake in their favor, immagine that.😑
exactly 🙄
If it was her fault they would have charged her fees and late charges, when she couldn't pay they would have gotten a judgement seizing her home and called her a deadbeat for not paying her bills.
@Just another Bird you know why should they use a service to payh to use a well they have solar panels and everything, then the one thing she cant use them on she gets fucked over... such bs
"Imagine."
Notice how your bill increased once the Smart Meters were installed
Well did you really expect them to pay for a so called
( Up grade ) out of their own pocket ???
Of course they pass it on to the consumer.Just like all the other greedy American corporation's.By the way i hope you know im on your side.I thought about how the first sentence would read while writing the second part and wanted to clarify so it didn't cause an uproar.Lol
The meters leake so to speak. you get charged for a bugus box and connection.
Retardometers
That's exactly why I didn't let them install them
PNM does not have AMI smart meters installed on the system as of early 2021. They do have ERT meters in certain areas. ERT meters are not smart meters.
We need more competition than PNM. PNM rips people off because in most cases there is no other competition to keep them accountable.
It's called monopoly in economics
That doesnt work when it comes to utilities. And honestly prices may go up with 2 companies. U would either have to over build and maintain 2 grids in the same area which would cost the consumer or they would have to run off same grid and split cost of grid maint and companies or co ops are not gunna be able to make that work. Same when it comes to internet companies they dont like being in same area due to profits are gunna be alot less and sometimes it isnt economical
Yeah we are lucky in Texas we have like four different electric companies so no Monopoly here
Tay J. Snyd oligarchy
Start your own utility then
16 years of over paying and it's only $2400?!
Did you not watch the video? It was for a well pump. I'd assume that the bill was pretty small.
Sounds about right... We need your money right away but they will run you through the ringer for no reason
Okay counter argument, they have on record the date of activation.. aka the day the error began, they have 11 years of bills, and would have known theres a 5 year gap. I'm just some smuck on the internet and even I could think up "Okay find out how much we are overbilling her, then average it and return it" would have taken nothing more than an excel formula and about 10 minutes, 20-30 if it was all on paper. Instead they took 7 months.
@waterside I would rather spend thousands to go off the sun and wind and in 10 years it will pay off
id be more surprised if they didn't over charge people
it is a utility company after all
Once again, big business tramples on the little people. If a customer takes too long to pay, they penalize that person. When they owe a customer money or time, they'll hang onto that money as tight as they can!
I had a landlord that switched numbers on the gas and power meters with the apartment next to mine. It was a duplex and I was paying his mother's bills. She had her TV on 24/7 and an central air conditioning unit. I tried saving power and gas as much as I could and the bill never went down. I couldn't keep up and the power company shut my power off or so they thought. That's how I found out. What a scamming asshole. I was never reimbursed either. It was such a pain I just moved out.
Hell yeah thank you for opening my eyes. I'm checking mine right now.
So what did you findout??
@@deeped7249 well fortunately everything seems accurate.
Invest in solar energy and hear them scream. My neighbor is doing that this summer. Thier son is doing the work.
Terry Murphy i wish
@E 10 thats how an investment works... you put in money to save more/get more in the long run
E 10 here in Michigan DTE energy will pay you money to have solar panels on your house if they can produce more electricity then what your house is drawing, to put back on the grid, and they pay you handsomely
I find it hard to believe they only have 10 years worth of saved bills. Electronic book keeping is older the 16 years.
It's simple logic the woman has her records from 16 yrs ago given to her by PNM. In court(well in an actual functioning court or as we all call it :"not in the U.S.") those will count.
I work in IT and see the same thing. People don't understand that this data is massive if stored from the beginning of an account. Also by keeping this data they leave themselves open to all kinds of issues. @terry waller
She’s baking in a winter jacket 😂😂😂🤣🤣😂
Ericka Bell yeah i noticed that also lol
Pretty sure Portland General Electric is doing the same... I'm never home, it's always 55*, and my bill is INSANE.
rawrberrys My bill is insane and home is always at 65, but PGE bills keep growing. You can be on hold for hours, literally calling to find out why . I’ve actually filed a complaint with the PUC over hold time taking hours.
It could be many things. Even appliance in your home can do it.
Call the power company and ask them if they can do an assessment of your power usage. You can also ask them to assess your bill to see if you're being charged the correct rate. You can call the local PUC there and have them help you too.
We had an assessment done and figured out it was our old HVAC. When it finally got replaced our bill went down dramatically.
It may be your neighbor who illegally tap into your electricity. th-cam.com/video/McbfKI77vQU/w-d-xo.html
@@saifai people don't realize how much energy is wasted from old appliances
When they tell me my call may be monitored or recorded, I say "You better hope so."
no honest company in this world
PNM is out of control.
Law Suit!
spell and grammar check
Dude he just wants a suit that’s made of law
It's all utility companies. EBMUD overcharged me for years on my water bill. When I moved the service into my name from my mom's we had 4 people in the house, a yard to tend to and a car to wash. After 6 years We were down to 2 people In the house, no car, no yard and the same amount every quarter being charged. No one had opened and read the meter in years. They just used the same estimate year after year.
Buddy of mine put a clod of mud on his and checked the meter 6 months later and the clod was still there
That spokesperson looks greasy... maybe sweating a little too much the preasures of lying.
You do have a point there. She kind of reminds me of a crooked human resource manager. Except the one I'm thinking of has tattoos on her legs. She looks like shit when she wears a dress.
Not greasy shiny make up🙄
It’s because of the lighting. It’s hot.
Well 1 get a lawyer, 2 talk we other residents of her rural region the using light company, with same cituation abd go from ther #3 place a phone call to the local Board all way up to the head of state in this matter.
If it was the OTHER WAY AROUND u be in court ASAP.... BASTARDS!!!
So Carol is worried about her electric bill when there are Walkers running around...
LMAAOOOOOOOOOOOOOOOOO
Give this woman her damn money. Robbery at its finest.
They didnt research and calculate sending her a bill every month
In a perfect financial world they should also have paid compounded interest on the stream of overcharges...
Another rip off by PNM
Free electricity bill until she is paid back
When they refund the overpayments will they also pay compounded interest, as well as penalty charges? What about punitive damages?
Unless you can prove that they did this with bad intent you can't get punitive damages.
@@siriusgd4753 Yes they did they clearly intended NOT to refund her tell the news and PUC came into play
Ya what a bunch of nonesense from their spokesman the gopher lol
Sue the company Ina court of law
Soooo... PNM, how does it feel to steal from your customer for years? Yeah, that's what you're doing. Pay her back!!!
They do not want to give back the money. It just shows how these companies operate. If you owe them, then you better have it.
They should offer to pay interest as most companies do with seposits
Put a lien on one of their power plants....
Prc needs to get their act together. pnm is only legally responsible for up to a year of overcharging someone, wtf? That's BS. There should be no time limit on that sort of thing especially when they were overcharging her for 16 years straight!!!!!
Southern California Edison out here in California just sent me a bill for over 50 dollars saying that was a balance left on my previous residence that i moved out of over a year ago. I said i was told i paid the full balance and they said the total was not calculated on the bill (which of course i can't find) and then i said why am i just getting the bill now and she couldn't explain why. But Edison has been blamed for causing a lot of wildfires out here so they r really making the residents suffer.
A friend of mine lived in a condo Town Home for like 15 years. After about 10 years, her electricity was shut off. She'd paid her bill in full, and could prove it, so was concerned. After a LOT of investigation, 2-3 years, and legal action, she found out she'd been paying her neighbor's electricity and they hers, since the day she moved in. And she had paid, on average, 3X+ what she should have paid. 😲
I lived in a rental, with all electric. Every other month, for 16 years, we would get switched to the plan for people with both gas and electric. They allot fewer KWh for that. So our "average monthly bill" during the winter was $800-$1700!!! And never below $500 the rest of the year, for any month misbilled. 🤦🏼
Check or Summons . Simple question. ..
Its time to collect.
Thought businesses pay a cheaper rate?
Call A LAWYER!!!
Same here in lubbock we only got one elecity company here. They over charge everybody.
They wont pay u back ' higher charges 'r never see a dime. They will take take take take
And Miss Leah has a beautiful kitchen did kitchen looks wonderful I wish I had a kitchen like this everything is in its place
Looks like a business type kitchen 🤔
For a second I thought it was gonna be $2 million, but $2,000? Cheap ass company smh 🤦♂️
thats reason you go off grid!
Man this is how I feel when I call the irs
Greed, it never stops!
$2300. is nothing to them.
After Enron does this surprise anyone?
Wow when she said "well customers can go to their website they can check for themselves if its correct" how would anyone know what Rate 1A even means or know to check a website....so dishonest smh
She should take the 11 years, and then after receiving money. Sue those bastards for the 5 years.
Xcel energy is no better...... straight up monopoly
Really. Lawyers be beating path to the door. .
PNM: Overcharges her for 16 years and pays her $2300; takes 7 months
Mr Beast: Crashes $1500 car and pays owner 9,000; takes 8 hours
(Mr beast wasn't even the one who crashed it, it was his friend.)
Greedy
Lol were all thinking it " watch what you spend your money on"
Business is a dirty game
Insert shocked Stewie
“Wait whaaattttt”
PSO here in Oklahoma charged for two meters. When I tried to find out what was going on, they accused me of lying. Fast forward 5 or 6 months...i was refunded over 250 dollars. I will be warching more closely.
Poor lady
Send them a bill and add fine print that charges exorbitant late fees then send it to a judge and put a lien on their assets.
PNM DOESNT CARE, WHERE WOULD CLIENTS GET IT FROM U HAVE NO CHOICE
PNM,quick to put their accounting dept on overtime to calculate the losses per year for their taxes,righting things with a customer,not so much!
Sue their assess..
They want they monthly bill stat. But 7 months later, they’ve not paid her what they tried to steal.
Why would you not look at your bills before you pay them?
Jesus, just give her a check for $5k and be done with all the nonsense!
Wait why do they charge her for a private well?
That's why you never get a smart meter!
Sue them they can afford it
Charge them 10% instrest of 16 years.
Watching videos about the corruption in New Mexico is very depressing. Then I realize that this is not only a problem in New Mexico. The American taxpayer is being fleeced by every part of the bureaucracy.
there is a really fast way to figure out the total amount this lady should have paid versus what she was charge and the different she is owed.
and the way to do it is to take all the bills and add up the total amount of wattage. after that add up all the bills she has this is the first figure. than find out the total amount per KW it would cost her. take the total amount that she should have been charged and subtract it from what she has been charged and that is the amount the electric company owes her.
Not necessarily. Youd have to account for rate fluctuations as well.
I wonder how many more people got ripped off
If they do not reimburse her for 16 years they should lower her rates if she wants to continue doing business. At least until it evens out.
PNM ...do the right thing and pay her back.
I bet if they incorrectly billed a corporation as a residence for 16 years they'd bill for it. Immediately. They'd probably even send the account to collections if it is unpaid for 7 months.
The rules aren't any different for corporations. Even in deregulated utilities, there's going to be rules set in place for billing correctly. They could always sue them though. 🤷🏻♀️
These companies know we can’t do much about it. I was on budget billing with Atmos Energy I paid my bill on time each month once the one year hit all those “ discounts” I had received I had to pay my bill was 700 I let it get cut off about two weeks later I received a letter stating they had overcharged me and credited me 765 back 65 for the reconnect fees i have no choice but to continue using the company bc their the only ones in my area
I hope you notified the local utility commission in your area about it. They may not know about it unless you tell them. These sorts of things come up against them in regulation hearings.
pnm is about to get a 371million dollar bail out by claimed losses at sj gen station.
What???
I bet if she underpaid for 16 years they’d have the records.
lets talk about their terrible customer service,
Shit I got an electric bill for 1.3 billion dollars. Almost shit my pants.
This is what I HATE about the FREAKING news media. Why on earth did this woman have to refer to the women's home as "modest". Just say the woman's house/home and leave it at that. And they're going to say it describes the size of the home which again, has zero to do with the story.
Is she going to get her money back?
Lol. Ever have to deal with a company that owes you money? Good luck outside the courts.
They’re quick to take your money, but slow to refund and fix what they know they were doing wrong.
Those stupid smart meters sometimes do not match the revs on a deep well electrical motors, dose over charging more for what your using hurts more if your using it for domestic use.
I hate the grid.
Honestly I’m surprised. Most power companies have monopolies for areas where there is only one power company option. Surprisingly they offered 11 years when only required to do 1 year. Would NOT happen in Louisiana.
Am I right to assume they didn't pay any compounded interest payments?
Most utility companies just estimate. When I rented an apartment in LA I had an attached garage. I kept getting outrageous bills cuz at the time and me and my wife were never even home on the weekends. Then I finally realized they were estimating the bill. the renter before me was running a shop out of his garage using his air compressor all the time! They only lowered the bill and never even gave us a refund for the amount they ripped us off.
What about interest?
Omg, her kitchen is a dream!
Law suiiiiit.
Components means money
Why is she mad at PNM she's the one that didn't realize she was over paying for 16 years like seriously how the fuck do you pay your bills without looking at them? 😕
you didt see you were spending more money for last 16 years .. i smell a scam
Addition and subtraction... 8 cents a month. 8 fucking pennys
Sounds like a really horrible red state to live in.