Hey! I followed this tutorial and it works but for some reason the person who submitted the ticket is unable to send a message? Im not sure if i missed out on smth but I tried with my alt and it didnt seem to let my alt send any messages in the ticket!
I am having an issue with this bot! We use it in a racing league for people to report other drivers where the stewards can hand out post race penalties however when it comes to using the /closerequest function, it seems as though only admin of the league can use that, and stewards can only use the /close function, how do I make it to they can use /closerequest? I have made sure they are part of a staff team, and made sure that team is added to the support teams section on the panel where drivers can open up tickets. Any help with this would be excellent.
I believe it's a setting you have to enabled to allow people who have opened the ticket to close it. But be careful with who you allow to close the tickets. Otherwise info may be lost if the ticket is closed to soon.
I'm really trying to start out with better quality videos and start streaming. can I get any tips on how to start, and to use my platforms to start making income?
I appreciated this tutorial however, something I think would help is how to manager the channel to be a thread. Also how would permissions work on this inside discord
You didn't even mention Transcription.. My issue is, Saving things when players report things and post screenshots as evidence, the transcript doesn't save screenshots?
@@vchad30 It's more of a history of reports rather than a full archive from what I can tell. That would be cool if they added full transcripts with pictures though.
@@botanic9468 There is a setting where you can select which roles you want pinged when a ticket is created. Just add the roles you use for your staff and admin people.
Hey man, thanks for help with the tickets, work pretty nice !! I just would like ask on the room name bans-and-kicks, how does it work? Do you have tutorial on that too? Thank u very much :)
Hi, thank you so much for the tutorial! I have a question because something isn't working as it should. I can't make the message that pops up in the thread when you have started the ticket have the custom text I want. It just has the default "Thank you for contacting support. Please describe your issue and wait for a response." text and no title. I've looked through your video 3 times and feel like I'm doing everything exactly the same >.
@@EagleGarrett Ok so I finally fixed that issue but now I have the issue that @everyone/the person who made the ticket can't write in the thread created >.< Is your #report channel open for everyone to write in?
@@tildeissobieberlike No, you need to make sure that everyone has access to comment in threads made in that channel. Don't allow them to talk in the channel itself or create threads, but allow them to comment in threads.
You nailed it man , awesome explanation ! One question only, after i'm done setting it up (using my two discord accounts), i got surprised recieving a dm from the bot (it dmed me on the member i used to request the ticket )! ....How to stop the bot from doing that ?!...
Your tutorial is very helpful!!! I did have a question. Say I wanted 2 different kinds of tickets, one for reporting issues in the server and one for reporting bug problems with the mods that I make. I figured out how to get it to post in different channels, but the report notifications all go into one channel based on the settings, and I can't figure out how to make it so that one is public and one is private. Any advice?
@@RhimeOG It's probably just a permissions setting somewhere. I'd go back through and follow the guide step by step and make sure each permission is set accordingly.
I literally have an entire playlist of just your Discord Tutorials!! They're awesome! 💪🏻 I've used those to build my Entire server.
You bro, I'm honored, thank you so much! I'm glad the videos have been able to help you get your server going. Thanks for watching and being a legend!
@@EagleGarrettthere is no reaction panels?
This tutorial was so useful, I was struggling to find out how this bot works but your tutoral was really clear so appreciate it a lot!
Hey, I'm so glad to hear that! Thanks so much for watching!
Thank you so much EagleGarrett for the Tutorial on how to set up Tickets Bot W Videos and God Blessings for you man! W Video!
Hey, my pleasure, thanks so much for watching! I'm so glad it's been helpful! God bless you too!
this tutorial helped out a lot! thanks for making it :)
I'm so glad to hear that! My pleasure! Thanks for watching.
Hey! I followed this tutorial and it works but for some reason the person who submitted the ticket is unable to send a message? Im not sure if i missed out on smth but I tried with my alt and it didnt seem to let my alt send any messages in the ticket!
How do I make it so when someone opens a ticket instead of it saying "ticket-1" it says their actual username?
I am having an issue with this bot! We use it in a racing league for people to report other drivers where the stewards can hand out post race penalties however when it comes to using the /closerequest function, it seems as though only admin of the league can use that, and stewards can only use the /close function, how do I make it to they can use /closerequest?
I have made sure they are part of a staff team, and made sure that team is added to the support teams section on the panel where drivers can open up tickets. Any help with this would be excellent.
I believe it's a setting you have to enabled to allow people who have opened the ticket to close it. But be careful with who you allow to close the tickets. Otherwise info may be lost if the ticket is closed to soon.
I'm really trying to start out with better quality videos and start streaming. can I get any tips on how to start, and to use my platforms to start making income?
Thx bro! very nice and good video!
Hey, you're welcome and thank you. I appreciate you watching!
Great content man
Hey, thank you so much! I appreciate you watching!
I appreciated this tutorial however, something I think would help is how to manager the channel to be a thread. Also how would permissions work on this inside discord
Thanks for the feedback. I may need to do a follow up before it's all over. Thanks for watching!
You didn't even mention Transcription..
My issue is, Saving things when players report things and post screenshots as evidence, the transcript doesn't save screenshots?
@@vchad30 It's more of a history of reports rather than a full archive from what I can tell. That would be cool if they added full transcripts with pictures though.
Hey, I've got an issue on my server where when someone makes a ticket, they can't talk in it, do you know whats the root of the problem? Tyty
how can the bot ping staff (admins/mods) roles?
@@botanic9468 There is a setting where you can select which roles you want pinged when a ticket is created. Just add the roles you use for your staff and admin people.
Thank you. useful information.
You're welcome, I'm so glad you found it helpful! Thanks for watching!
Why does the support teams say "default" and not give other options?
Tysm. God bless, It worked bcs of you.
Hey, thank you, I'm so glad this was helpful for you! God bless!
Hi, how to make a new ticket a thread and not a channel?
Thank you! this video helped a lot
Thank you for this man! It still works on 8/25/23
Hey, no problem! I'm so glad it has been helpful and it's still working!
@@EagleGarrett literally helped me set this up for the business I work for! you explain it better than any other yt video!
How do I make it not tell that the ticket is close the same channel where you submit a report
how do i get certain roles to only see the tickets?
That's in the settings on the bot.
@@EagleGarrett thanks
@@ColdAspect no problem, hope it helps!
Hello How do i make it so staff members can do /closerequest.
what are the image urls you used?
Great info! When a ticket is closed, can the person who submitted the ticket still be able to view the messages within that ticket or no?
Hello, I have this error though.. I didnt click "Hide claim button" but I still dont see any claim button, I didnt hide it😭😭😭😭
me too😭
Ty, it would be good if I could add more than one button on the panel
Hey man, thanks for help with the tickets, work pretty nice !! I just would like ask on the room name bans-and-kicks, how does it work? Do you have tutorial on that too? Thank u very much :)
Hi, thank you so much for the tutorial! I have a question because something isn't working as it should.
I can't make the message that pops up in the thread when you have started the ticket have the custom text I want. It just has the default "Thank you for contacting support. Please describe your issue and wait for a response." text and no title.
I've looked through your video 3 times and feel like I'm doing everything exactly the same >.
Look on the dashboard for this text that is default. Then change it there. It should be under the main settings I believe.
@@EagleGarrett Ok so I finally fixed that issue but now I have the issue that @everyone/the person who made the ticket can't write in the thread created >.< Is your #report channel open for everyone to write in?
@@tildeissobieberlike No, you need to make sure that everyone has access to comment in threads made in that channel. Don't allow them to talk in the channel itself or create threads, but allow them to comment in threads.
You nailed it man , awesome explanation !
One question only, after i'm done setting it up (using my two discord accounts), i got surprised recieving a dm from the bot (it dmed me on the member i used to request the ticket )! ....How to stop the bot from doing that ?!...
I did everything according to the video, after confirmation the Claim button disappeared. Where is the problem?
My tickets bot is saying "you dont have permisions to opn this type of ticket" can anyone please help me? (only i can open the ticket)
@@Hakki737 you need to go back in and make sure the roles are assigned that you want to be able to open tickets.
I have preferred Ticket Tool, and it's easier to set up via site, but the outages have been concerning recently.
@@Nubs2112Official this could be a great back up!
for some reason the tickets bot website sayed im a hacker and blocked me from going into the website even tho i wasnt hacking
@@Walter_Heisenberg123 That's strange, I'd reach out to their support through the website if they have some.
When a member click “support button” then the “join ticket” pop up, how do I turn that off?
Make sure the join ticket pop up is set to show up in a different mod only channel
Im struggling to make the tickets private so that only staff can see them. any pointers?
THANK YOU SO MUCH
Hey, you're welcome! Glad it was helpful!
There is no reaction panel button?
What do you mean?
@@EagleGarrett Like I already set it up but at first it’s still not showing reaction panel
@@Real__Yeeper Did you make sure all your settings were correct?
@@EagleGarrett Yes
ty big up
@@wafervik hey, you're welcome! Glad it could help!
Sad ticket tool doesn't have free thread option.
Your tutorial is very helpful!!! I did have a question. Say I wanted 2 different kinds of tickets, one for reporting issues in the server and one for reporting bug problems with the mods that I make. I figured out how to get it to post in different channels, but the report notifications all go into one channel based on the settings, and I can't figure out how to make it so that one is public and one is private. Any advice?
it wont let me submit on the reaction panel? please help
How do i make the ticket open in a category i want?
When doing the setup, choose the channel you want the ticket to show up in rather than the thread option if I remember correctly.
I have one issue which is everyone is able to see the ticket thread thats opened. how do I fix this?
You have to set it to only show to the mods and person opening the thread. I believe I mentioned where this was in the video.
@@EagleGarrett you did but for some reason mine went kerplunk. I definitely messed up
@@RhimeOG It's probably just a permissions setting somewhere. I'd go back through and follow the guide step by step and make sure each permission is set accordingly.
Can you tell me how do i turn off the option for everyone to join the thread?
Only the people who start the thread should have access to it.
@@EagleGarrettfor some reason it keeps popping up with letting everyone join the thread and I don't know how to turn it off
good tutoral, you just look like Kraglin from marvel
Mine works fine its just whenever someone opens a ticket they can't actually talk in the ticket. Why is that?
having the same problem here
why no one exept me can open a ticket
Anyone know how to make emojis visible in the description?
@@SleepyFilipe. Description of the submission box? Did you try the windows key plus (.) At the same time?
@@EagleGarrett no, i’m talking about emojis from discord. Not regular emojis, do you know?
@@SleepyFilipe. Only if they give you the option to, otherwise I don't know if you can.
If I made the sever, can I see the report thread?
Yes, you should be able to!
Help it won’t let them type in the ticket
In our Discord or yours?
ty
bro i need url
Why is your name the EagleGarrett?
@@That_one_fish_man Multiple reasons but the main one is I'm an Eagle Scout.
@@EagleGarrett K thanks
😎🦅😎
I have been using Ticket Tool
@@shafaqsaleem5794 nice! Has it been working pretty good for you?
Can you make a easier tutorial for Android?
I don't believe this can be done effectively on mobile.
There are better bots out there though, Tickets has just 3 panels for free
Which is better
its 20 minutes bro
And when your done you'll be all set.
Clickbait, didn't work.
Not clickbait, you just missed a step or two. If you follow the video all the way through it works.