Don this time I have to disagree with you. If Princess Cruises Lines posted that price on their web site they should Honor The Price Posted. First of all a 21 day cruise priced for $2879 per person works out to $137 per night. There are many cruises priced less than $100 per night so I don't think they are loosing money if they honor the on price posted. The main problem with Princess's reaction to this glitch is the precedent this sets. It leaves open the possibility that Princess Cruise Lines can now change the price of any cruise after you book and then say we are sorry this price was a computer glitch. How can you ever trust the price you booked will be honored. Princess made the mistaken the people who booked the cruise did not. Princess should put on their big boy paints and honor the original posted price.
@@jameswade7550true. However, if I experienced a glitch and made a mistake by booking and paying for a cruise then decided it was a mistake, they wouldn’t just say oh sure no problem, we’ll give you all your money back and no hard feelings. That’s basically what they are expecting from their customers. Very disappointed in Princess Cruise Line.
Cruise contract or not, SOMEONE is going to take legal action, probably a class action suit, and I bet the cost of defending themselves (and winning) and the bad PR will cost them more than just honoring the mistaken prices. Sometimes when you win, you really end up losing.
That means nothing ... How could they accommodate another companies' error ... how would that even work?? It comes down to responsibility to the shareholders ... Carnival is a public company, and regular everyday people like you and I should not have to louse money on our investment for a simple cut and paste error.
Yes, they made a big mistake, but they should honor it. It is better public relations to follow through, with the cruise. They can afford it, write it off.
I agree that Princess has the right to not accept that rate. The problem is that I have seen many many website and app problems on Princess in the last 6-12 months. Some times when you select 1 person sailing, it does not update the rate, which I know is wrong. It is a rare day that I do not get the message on website that they are having technical difficulties. Princess has serious IT problems Hopefully fixed in near future . Has been going on too long.
The cancellation clauses in cruise contracts were written for things like weather issues. They were not written for correcting pricing mistakes. Princess should honor the the cruises they sold at prices they quoted - then launch an internal investigation on how the wrong prices got quoted.
I think that it is totally wrong for princess not to honour the lower fare that the customers paid. the clause is meant for things such as unforeseen weather rather than pricing errors. It was princess who made the mistake so they should be the ones to pay. Whilst to the average person I am sure that the amount of money lost would be quite a lot but for such a large corporation, I doubt the would miss a few thousand very much. also, where is the line then drawn. what if they just decide a few months down the line that they would cancel some peoples cruise because they could now sell it for a higher price?
I agree with previous comments, princess needs to own their mistake and let those passengers travel! I've worked with Princess numerous times and they are a royal pain in the backside when it comes to price drops. They are not user-friendly and they're all their help is outsourced to the Philippines. Princess is experiencing A severe drop in quality having travel on them since 2007 with 110 sea days.
Under EU law they have to stick to the price as soon as you have a confirmation! But a good point to advertise ... 'We honored our glitch' Werner from Germany
Princess should not be allowed to cancel the cruise. They have been cutting back and “cheapening “ The cruise experience. On our last cruise from Yokohama to Vancouver onboard of the Royal Princess, they had cancelled port visits and significantly cut back on the quality of the food. We used to be fans of the Princess cruise line but now have doubts if we will ever sail with Princess again. Very disappointed.
$400 is not enough. Stores have this happen in store and online all the time. They have to honor the price. Cruises seem to get away with loads of stuff that normal US businesses cannot. I cannot imagine they would have sold too many before they discovered it and fixed it either. A minimum of $1000 credit would have At least been good to have a good customer service experience and to prevent damage to their reputation.
In England at least, I thought you don't have a contract until you purchase. So if you see the low price, but haven't paid over your money, you're out of luck. But once you've paid, that's it. Unless the company put those additional weasel words in the small print!
Posted? Advertised? Same thing…..however….businesses are soooo greedy…..spread out your losses over several sailings for those who were cancelled and throw in extra perks…..
I do think mis-pricing an entire cruise ship is different from a mid-priced can of soup. But $400 is not enough considering non-refundable flights or hotels. How long did it take Princess to spot the error?
it would be a "Bait and Switch Tactic" if when you get to the port they tell you either pay the difference or loose what you already paid... Instead cancelling the Cruise, return your money and give a $400 onboard Credit for a future cruise, seems to me very fair... You still come out a winner and the Cruise Line pays for the mistake of the employee.
$400 onboard credit is only available to use for booking the identical cruise just got cancelled in a today's price which is triple the mistaken price. It is a joke.
When you go into a department store and they have a price tag on an item and you decides to buy that item and you go to pay for it and they then say sorry that was missed marked and it really is 3 times that. By law they have to sell it to you for the price that it was tagged for. If they intended it to be at the higher price then they needed to re-tag it at the higher price. If they promote a sale at a cheaper price they are required to sell it to you at that price. Yes, it might have been a legitimate mistake and yes, they still have to honor it. Cruise lines seem to be the exception to that though! They seem to get to do what they want to. They have all the ends and outs to go their way and the passengers don't really have any rights! That's why they tell you to buy travel insurance (to get you to spend more money because of the way they run their businesses) so you are protected from their mistakes. No this isn't right and I wouldn't be surprised if there were people that might start taking cruise lines to court for these errors that they make. Maybe that's why most cruise lines are registered in other countries?
I can honestly understand why Princess cancelled the cruise. Businesses do make errors. I wonder how long it took them to realize the mistake though? Was it a day, a week, months? That would be important to know. ( travel arrangements, time off work, etc )I do feel bad for the people that booked that cruise though!
Curious about the timeline. If Princess recognized the error soon after the price was posted and informed customers immediately a $400 FCC seems quite reasonable. If they waited until just before the cruise, i.e. after customer had booked flights, hotels etc, then Princess should eat it or at least offer compensation for these expenses.
If it looks too good to be true it probably is. Mistakes happen and as you say, the cruise contract covers this. If there had been an advertised promotion with this pricing it would have been different
I'm going to cancel our cruise with Holland America for 2025. Who is to say they will do the same games and increase the fares? If you're making payments maybe there are new stipulations the balanced owed is at a prevailing market price. Since people can easily rebook in the price had dropped, who is to say if the prices increase you must pay more. It's a total scam with cruise liners and their 50 page diaclaimer agreements.
6:26 ... If it's a good show it can be really fun seeing it over again ! My daughter and I took the train from northern Ontario, to NY City To see the Broadway Show "Green Day, American Idiot" twice! . then twice in Toronto and once in London, Ontario :)
Princess should honor the price. Yes it was their mistake. So sad for them. They will certainly make it up in the future. Mistakes do happen and they should have been more careful. It would have been a stand up gesture to honor the price. It leaves a bad taste to pull back and cancel the cruise just because it was going to cost them a few thousand. What is a few thousand Orr even a few hundred thousand to Princess?
We discovered a glitch on a delta flight day after Christmas a few years ago. $25.00 flights . They noted the error but homered the cost! Princess should of done the same
Hopefully moving forward, Princess will have web site updates to their cruise offerings that are done by their staff doubled checked by other staff prior to posting publicly. I always have technical issues with their site and have reported them for a few years but they don’t improve. Hopefully it is easier for them to control that prices are displayed accurately.
Posting a cruise on their website is advertising. I hope someone challenges them. Just another reason not to pick Princess Cruises ever again. They are fast becoming a terrible cruise line.
I call Bullshit!! Princess should have honored the price. Honestly, how many people had booked the 3 weeks? Most likely they were repeat cruisers. PRINCESS just cut off their nose to spite their face. The goodwill alone would have given them a great boost to their reputation. Now? Many of us will think twice before booking with them. We will have lost trust in them as a company. Also, what about these people's on-board spending? I bet they were going to splurge on things like Specialty Dining, gambling, shore excursions, to name a few. I am a little tired of corporations raising prices for less product and blaming it on lost revenue because of COVID. Maybe they should be gracious and accept there was a mistake and deal with the loss. Just like we have had to deal.
Unless they canceled the entire cruise, they should honor those tickets. They shouldn't be able to just cancel those tickets that got a great price. It's not like a canceled port or canceled cruise
As much as the make with extras onboard- for example the drink packages, they certainly won’t lose money, just not make as large of profit. Beyond that sometimes good will is priceless.
What was the time frame between when they first posted the wrong price and when they discovered it and told the passengers? Was it right before the cruise or months out?
They absolutely should honor the offer - especially to those customers that have paid. This will reflect poorly on them and I’ll go as far to say that they will lose bookings over this. Let the lawsuits begin.
When I booked the cruise I felt it was too good to be true - not surprised it was cancelled! I just rebooked another one and moved my deposit and cruise credit.
Posting price on your web site constitutes advertising. So yes, they should have honoured it. Depeneding on when this happened relative to sailing date, the cruise company may find itself running an empty ship on the 3rd week instead of having at least some revenue generated which mens they lose more money running it empty vs running with at those low fres. If they cancel those $5,000 cruises and there is enough time for them to fill that 3rd week with $15,000 cruises, then yeah they will end up with more money. Remember that in cancelling those 3 week passengers, they will also end up with empty cabins on weeks 1 and 2, not just the 3rd week. (unless this is done sufficiently in advance to be able to sell those cabins).
It happens. I got an advert from HAL with a ridiculous price for one trip. I called immediately because it was too good to be true and I knew it. The booking agent was quick to tell me that that was a typo and not available at that price. It happens. Another time I got a text from HAL offering a suite upgrade on a 14 day cruise for $65.00cad per person. Again I called right away and YES a one time charge of $65 each for a 14 day upgrade. I took it, would you?
They absolutely should have honored the ones that were already booked! Even if you go into the store and something is incorrectly priced or an old sign is still posted, the store has to honor it!! It doesn't have to do it for the next customer should it correct its mistake, but the person that did attempt to purchase it as marked is given that price! Only exception is usually if it is apparent that someone CHANGED the price tag. It is rare but it happens but it is not the consumer's fault! That's what checks and balances are for and cruise lines etc spend enough money that somebody should be proofreading before posting!!
The people paid to maintain the advertised prices posted on their webpage should be replaced if they are not effective in their duties. The customers who paid in good in good faith should be respected. If the prices paid were similar to the price you put online Princess wasn’t giving anything away
If I saw that price I would have booked it too. Om glad the family settle this out of court. It might have put different guidelines on handling the deceased on a cruise ship. Who know!!!
Hey Don, I think Princess should up the FCC to 500 per person. That seems like a more reasonable offer given all the money that the Carnival Corp is making these days.
cool abouy holland america. my dream bucket list trip is theer 93 day grand austalia and new zeland trans pacific cruise. new shows. now i just need the winniing lotter numbers lol
Princess needs to get their act together, this isn’t the first if even the second pricing error in the past couple of months which have resulted in cancelled reservations
I have had some amazing cruise deals. A couple cruises I am sure the Cruise line would have lost money with the cruise fare, but I think they hope to make a profit on their high margin on board spending. I think this is about trust and reputation. I would rather lose money than damage my reputation. Once your reputation is lost it is nearly impossible to get back. My main concern is when I see an amazing deal on a Princess cruise how can I know that the price is real. The other side of this is I wonder how many cruisers simply booked secretly hoping for this outcome. I can’t help but wonder if the hundreds that booked if a good majority would have ended up cancelling as 3 weeks is lot of vacation time for many.
Princess just needs to accept responsibility for their acts, whether in error or not. If it was a mistake, next time they will hire more and better copy editors. Take responsibility for your work! They need to take their jobs seriously. not hide behind legalistic bullying.
I just got back from my first post-pandemic cruise. Did a 10-day loop around Japan plus Busan on the Diamond Princess, the Covid cruise that started it all. 😂
I, luckily, had a 26-day Baltics transatlantic in a mini-suite for $2,500 in 2015. It wasn't a mistake and it was a great cruise. I understand why Princess didn't "honor" it. It was an unintentional mistake.
I remember several years ago American Airlines had a computer glitch that put a round trip US to Europe for like $100.00 (can't remember exact). People jumped on it and when American found out they honored all existing bookings. I do feel getting a confirmation number is the cruise line accepting the booking at that price. Sure they will lose money on that one sailing, but look at the bad PR they are getting by cancelling people's trip due to their own mistake.
NOPE. Come on Don. We are not talking about a "mistake" in pricing. This is a multi-million-dollar company with highly advanced technology. People expect a review of pricing BEFORE it is posted. Think of the people that book the cruise, air travel, hotels, etc. If you post a price, it should be honored. Just like a store that shows a price on a tag or a sign. They need to honor the price paid. When the customer "errors" or has a problem, they are expected to be held to the agreement. NOPE, bad faith!
I'm not defending the cruise line but you might be surprised at the real lack of organization in some of these operations. The back office operation would cause you to roll your eyes for some of the lines. These companies also outsource a lot of their operations which can easily get away from them - and often does.
Something like that happened to me. I found (some time ago) a 7 day cruise for a ridiculous low price. Tried to book but message said to contact princess. I even took screen shots of cruises and prices. Princess did not honor it
Folks who don’t own or run businesses don’t get that a company can’t provide service below their cost. I would have totally jumped on this deal, and I would have been bummed when it got canceled, but I would also get it. Easy folks, Princess is t getting away with harming you at all.
WOW….Prices have really gone up.. i booked this 21 day TA cruise to sail 3/22/2025. Back in September of 2023 when bookings first opened for $5130.00 per person This was a deluxe balcony also with a premier pkg. goes to show you book as early as you can🙂🚢
Hi Don ,of course it would be princess they are such a bad company ,to bad they posted that price they should honour that who cares if they loose money they make millions ,but again the customer gets it again! I would never give princess my money.as far as new shows go on Holland I wouldn’t waste my time I have seen the shows on cruise ships not worth it.Don’t get excited!
Pretty sure every passenger wasn’t booked for 21 days. They may lose some money but those on the ship for 21 days will be spending more onboard. $400 OBC is not good enough. It would be useless to me because I would never cruise on Princess again if they did this to me. Not a Princess fan to begin with but they have sunk even lower now.
I feel that Princess should honor the price that was on their website. Just like if you go into a store and there's a sign staying that an item is $5 only to get to the register hand have them tell you, oh that ended yesterday and the associate failed to take the sign down. Store still has to honor the price on the sign because it was still posted. Websites are advertisements and marketing tools for businesses. They should honor the price that people booked their cruises under.
I definitely think they should have honored their mistake. There are obviously many people who are already paying full price. So yes, they will lose some money on the ones who booked the deal, but they aren't going to lose a lot or maybe any money, overall. I think those who have paid in full should not be canceled due to the cruise line's error. Especially, after you make a final payment, you can't cancel for a refund! Also, I book my flights, hotel and insurance just after final payment. They need to eat the cost of their own mistake.
I am a bit conflicted with how princess cruises handled the price discrepancy for the 21 day cruise. I guess it would depend on how many bookings they had at that price point and maybe they could have had a goodwill gesture of onboard credit for rebooking or reduced prices Towards another cruise. I really think the average person would be pretty pissed if they purchase the cruise, possibly airfare and other arrangements only to have it canceled because of their price mistake. Definitely not a good look for them. In my experience selling cruises and traveling princess has the most, generous policy of upgrades, etc. So this is a bit unusual for them
I think they should at least refund air/rail/bus fares and non-refundable hotels, or the cruise if the difference is less. People will have booked non-refundable arrangements to meet the cruise.
disagree Don,they should honor the price, they had the ad checked(I assume)before it got released to the public web site,,so they should honor that they made a mistake of one cruise, since they cancelled the cruise look at all the BAD publicity they are getting. I'm sure this story might get worse, depending how mad and vocal people get, what a black eye for Princess.
The Princess contract I am sure has print about pricing errors plus binding arbitration if one wants to make an issue out of it. If the error was quickly caught and corrected and potential customers not out any other costs it is more of an image issue for the cruise line. Also good about the Philippines as I have been there three times.
whilst contract-dependent they are within the law, what Princess did was also definable as a legally acceptable scam... even if it is a glitch, there is a reason it's called honoring the price, what they did was not criminal, but it was dishonorable sales practice. also, some of the people potentially most effected by it are the agents... whilst they (rightly) do not suffer any immediate repercussions, imagine, somewhere within the next 10years they get into a car accident in one of the fairly popular cruise destinations, nothing serious, not actually injured, but they are potentially at fault... what will happen in a normal case? they will answer a few questions, then sign their willingness to pay damages and be released on their merry way. well... now they are "people of questionable character" and in quite a few jurisdictions, that means they will most-likely spend the next few months, possibly as much as the next half a year, in a police cell. as I say, this includes jurisdictions of quite a few countries which are normal destinations which cruisers do not think of as risky or authoritarian countries. a subtle change in status that raises their risks (or limits their cruising options) quite a bit.
I think its great that the cruise line offered future OBC. I bet many of the people who had the cruise cancelled probably were aware that it could be cancelled at any minute.
Do they have to honor it? No. But should they honor it for good customer service. Yes.
Just because they write themselves a way out doesn't mean it's right
Don this time I have to disagree with you. If Princess Cruises Lines posted that price on their web site they should Honor The Price Posted. First of all a 21 day cruise priced for $2879 per person works out to $137 per night. There are many cruises priced less than $100 per night so I don't think they are loosing money if they honor the on price posted. The main problem with Princess's reaction to this glitch is the precedent this sets. It leaves open the possibility that Princess Cruise Lines can now change the price of any cruise after you book and then say we are sorry this price was a computer glitch. How can you ever trust the price you booked will be honored. Princess made the mistaken the people who booked the cruise did not. Princess should put on their big boy paints and honor the original posted price.
Agree
Yes, this could become a slippery slope to higher prices.
the Cancellation clause allow any cruise lines to do this, yes not right I agree with you but that why they have big time Lawyers
@@jameswade7550true. However, if I experienced a glitch and made a mistake by booking and paying for a cruise then decided it was a mistake, they wouldn’t just say oh sure no problem, we’ll give you all your money back and no hard feelings. That’s basically what they are expecting from their customers. Very disappointed in Princess Cruise Line.
What happens if someone booked non-refundable plane tickets, who is out the money?
Cruise contract or not, SOMEONE is going to take legal action, probably a class action suit, and I bet the cost of defending themselves (and winning) and the bad PR will cost them more than just honoring the mistaken prices. Sometimes when you win, you really end up losing.
Would they be as accommodating if YOU made a mistake??? I think not
That means nothing ... How could they accommodate another companies' error ... how would that even work??
It comes down to responsibility to the shareholders ... Carnival is a public company, and regular everyday people like you and I should not have to louse money on our investment for a simple cut and paste error.
Yes, they made a big mistake, but they should honor it. It is better public relations to follow through, with the cruise. They can afford it, write it off.
Never been on a Princess cruise, probably never will now!
Princess needs to revamp their IT department. Too many mistakes over the past several months. The booking website is not user friendly.
Absolutely AGREE - PRINCESS NEEDS IT TECHS WHO KNOW WHAT THEY ARE DOING
When you outsource your data processing work to another country, communication gets lost in translation. Yes princess should be responsible.
I agree that Princess has the right to not accept that rate. The problem is that I have seen many many website and app problems on Princess in the last 6-12 months. Some times when you select 1 person sailing, it does not update the rate, which I know is wrong. It is a rare day that I do not get the message on website that they are having technical difficulties. Princess has serious IT problems Hopefully fixed in near future . Has been going on too long.
The cancellation clauses in cruise contracts were written for things like weather issues. They were not written for correcting pricing mistakes. Princess should honor the the cruises they sold at prices they quoted - then launch an internal investigation on how the wrong prices got quoted.
I think that it is totally wrong for princess not to honour the lower fare that the customers paid. the clause is meant for things such as unforeseen weather rather than pricing errors. It was princess who made the mistake so they should be the ones to pay. Whilst to the average person I am sure that the amount of money lost would be quite a lot but for such a large corporation, I doubt the would miss a few thousand very much. also, where is the line then drawn. what if they just decide a few months down the line that they would cancel some peoples cruise because they could now sell it for a higher price?
Price posted has to be honored
I agree with previous comments, princess needs to own their mistake and let those passengers travel! I've worked with Princess numerous times and they are a royal pain in the backside when it comes to price drops. They are not user-friendly and they're all their help is outsourced to the Philippines. Princess is experiencing A severe drop in quality having travel on them since 2007 with 110 sea days.
Under EU law they have to stick to the price as soon as you have a confirmation!
But a good point to advertise ... 'We honored our glitch'
Werner from Germany
Exactly, that's why I love the EU.... real consumer protections.
Princess should not be allowed to cancel the cruise. They have been cutting back and “cheapening “
The cruise experience. On our last cruise from Yokohama to Vancouver onboard of the Royal Princess, they had cancelled port visits and significantly cut back on the quality of the food. We used to be fans of the Princess cruise line but now have doubts if we will ever sail with Princess again.
Very disappointed.
Great news with new shows on Holland America
Thanks Don
$400 is not enough. Stores have this happen in store and online all the time. They have to honor the price. Cruises seem to get away with loads of stuff that normal US businesses cannot. I cannot imagine they would have sold too many before they discovered it and fixed it either. A minimum of $1000 credit would have At least been good to have a good customer service experience and to prevent damage to their reputation.
When they post a price they should honor it. Yes it may have been a mistake but it wasn't the customers fault.
In England at least, I thought you don't have a contract until you purchase. So if you see the low price, but haven't paid over your money, you're out of luck. But once you've paid, that's it. Unless the company put those additional weasel words in the small print!
Posted? Advertised? Same thing…..however….businesses are soooo greedy…..spread out your losses over several sailings for those who were cancelled and throw in extra perks…..
If it’s too good to be true…. It is!
That happened a few years ago on Royal with a wrong price on a drink package!
Royal honored that drink price. They admitted the mistake but treated us well as loyal cruisers.
when the people who booked could see the price for 7 day and how much the 14 day price INCREASED so they had to know it was a mistake
Yet, if the customer makes a mistake, they're stuck with it. Posting IS advertising.
I do think mis-pricing an entire cruise ship is different from a mid-priced can of soup.
But $400 is not enough considering non-refundable flights or hotels.
How long did it take Princess to spot the error?
Tough one. While we want them to honor the price we also don’t want all other cruises to go up because they have to make up that loss somewhere.
It’s an unfortunate mistake, but Princess should have honored the price listed on the Internet. Otherwise it sounds like a bait-and-switch tactic.
it would be a "Bait and Switch Tactic" if when you get to the port they tell you either pay the difference or loose what you already paid... Instead cancelling the Cruise, return your money and give a $400 onboard Credit for a future cruise, seems to me very fair... You still come out a winner and the Cruise Line pays for the mistake of the employee.
It is a bait and switch. Oops it's an excuse in 2024!
Either way they are losing money.They have cancelled the cruise,now they're not making any money because nobody is on the ship!
$400 onboard credit is only available to use for booking the identical cruise just got cancelled in a today's price which is triple the mistaken price. It is a joke.
No way can they honor that price! That’s unreasonable to even suggest that.
thanks for sharing this video with us and my prayers to the family of the gentleman who passed away on that ship.🙏🏼🙏🏼✝️💖🛳️⚓️
When you go into a department store and they have a price tag on an item and you decides to buy that item and you go to pay for it and they then say sorry that was missed marked and it really is 3 times that. By law they have to sell it to you for the price that it was tagged for. If they intended it to be at the higher price then they needed to re-tag it at the higher price. If they promote a sale at a cheaper price they are required to sell it to you at that price. Yes, it might have been a legitimate mistake and yes, they still have to honor it. Cruise lines seem to be the exception to that though! They seem to get to do what they want to. They have all the ends and outs to go their way and the passengers don't really have any rights! That's why they tell you to buy travel insurance (to get you to spend more money because of the way they run their businesses) so you are protected from their mistakes. No this isn't right and I wouldn't be surprised if there were people that might start taking cruise lines to court for these errors that they make. Maybe that's why most cruise lines are registered in other countries?
I can honestly understand why Princess cancelled the cruise. Businesses do make errors. I wonder how long it took them to realize the mistake though? Was it a day, a week, months? That would be important to know. ( travel arrangements, time off work, etc )I do feel bad for the people that booked that cruise though!
Keep up the good work!
I wonder how many people who say people should have read the fine print read it every time they sign a document.
Curious about the timeline. If Princess recognized the error soon after the price was posted and informed customers immediately a $400 FCC seems quite reasonable. If they waited until just before the cruise, i.e. after customer had booked flights, hotels etc, then Princess should eat it or at least offer compensation for these expenses.
If it looks too good to be true it probably is. Mistakes happen and as you say, the cruise contract covers this. If there had been an advertised promotion with this pricing it would have been different
I'm going to cancel our cruise with Holland America for 2025. Who is to say they will do the same games and increase the fares? If you're making payments maybe there are new stipulations the balanced owed is at a prevailing market price. Since people can easily rebook in the price had dropped, who is to say if the prices increase you must pay more. It's a total scam with cruise liners and their 50 page diaclaimer agreements.
Airlines can’t do that!! Wow!
Some airlines actually have done it when the pricing error is really bad.
Does that business know a thing known as "oversight"?
6:26 ... If it's a good show it can be really fun seeing it over again !
My daughter and I took the train from northern Ontario, to NY City To see the Broadway Show "Green Day, American Idiot" twice! . then twice in Toronto and once in London, Ontario :)
I agree with Princess. It was a mistake. Can't see how they could do the cruise for that price.
If it sounds too good to be true…most likely it is. Sucks but life is full of disappointment. Have a nice night Don! 💤
Well, I certainly don't have to worry about MY cruise being cancelled for being too cheap. LOL
Princess should honor the price. Yes it was their mistake. So sad for them. They will certainly make it up in the future. Mistakes do happen and they should have been more careful. It would have been a stand up gesture to honor the price. It leaves a bad taste to pull back and cancel the cruise just because it was going to cost them a few thousand. What is a few thousand Orr even a few hundred thousand to Princess?
We discovered a glitch on a delta flight day after Christmas a few years ago. $25.00 flights . They noted the error but homered the cost! Princess should of done the same
Hopefully moving forward, Princess will have web site updates to their cruise offerings that are done by their staff doubled checked by other staff prior to posting publicly. I always have technical issues with their site and have reported them for a few years but they don’t improve. Hopefully it is easier for them to control that prices are displayed accurately.
The more of these cruise videos I watch the less likely I am to ever take a cruise.
Posting a cruise on their website is advertising. I hope someone challenges them. Just another reason not to pick Princess Cruises ever again. They are fast becoming a terrible cruise line.
I call Bullshit!! Princess should have honored the price. Honestly, how many people had booked the 3 weeks? Most likely they were repeat cruisers. PRINCESS just cut off their nose to spite their face. The goodwill alone would have given them a great boost to their reputation. Now? Many of us will think twice before booking with them. We will have lost trust in them as a company. Also, what about these people's on-board spending? I bet they were going to splurge on things like Specialty Dining, gambling, shore excursions, to name a few. I am a little tired of corporations raising prices for less product and blaming it on lost revenue because of COVID. Maybe they should be gracious and accept there was a mistake and deal with the loss. Just like we have had to deal.
Hi Don well hope they get it straight and fixed.
Unless they canceled the entire cruise, they should honor those tickets. They shouldn't be able to just cancel those tickets that got a great price. It's not like a canceled port or canceled cruise
He clearly said that they DID cancel the whole cruise.
As much as the make with extras onboard- for example the drink packages, they certainly won’t lose money, just not make as large of profit. Beyond that sometimes good will is priceless.
What was the time frame between when they first posted the wrong price and when they discovered it and told the passengers? Was it right before the cruise or months out?
They absolutely should honor the offer - especially to those customers that have paid.
This will reflect poorly on them and I’ll go as far to say that they will lose bookings over this.
Let the lawsuits begin.
Hi Don! It’s too low… :)
Also check the spelling of "cancelled".
Hahaha @@lainiesmajovits3754
Too low!?! They should honor prices but I see why they didn’t. There are other cruise lines. Give me HAL.
The only way to cruise in the opinion of a 4-Star Mariner 😊
@@cindyteysko703 I am one as well. 4⭐️
When I booked the cruise I felt it was too good to be true - not surprised it was cancelled! I just rebooked another one and moved my deposit and cruise credit.
That is the way. They should cancel like they did. If not they will cut things on the ship during the cruise not for the good 😉
I would have been disappointed but i agree the cruise line made the right decision.
Posting price on your web site constitutes advertising. So yes, they should have honoured it.
Depeneding on when this happened relative to sailing date, the cruise company may find itself running an empty ship on the 3rd week instead of having at least some revenue generated which mens they lose more money running it empty vs running with at those low fres.
If they cancel those $5,000 cruises and there is enough time for them to fill that 3rd week with $15,000 cruises, then yeah they will end up with more money.
Remember that in cancelling those 3 week passengers, they will also end up with empty cabins on weeks 1 and 2, not just the 3rd week. (unless this is done sufficiently in advance to be able to sell those cabins).
You are too in love with Princess. They should honour the price.
It happens. I got an advert from HAL with a ridiculous price for one trip. I called immediately because it was too good to be true and I knew it. The booking agent was quick to tell me that that was a typo and not available at that price. It happens. Another time I got a text from HAL offering a suite upgrade on a 14 day cruise for $65.00cad per person. Again I called right away and YES a one time charge of $65 each for a 14 day upgrade. I took it, would you?
They absolutely should have honored the ones that were already booked! Even if you go into the store and something is incorrectly priced or an old sign is still posted, the store has to honor it!! It doesn't have to do it for the next customer should it correct its mistake, but the person that did attempt to purchase it as marked is given that price! Only exception is usually if it is apparent that someone CHANGED the price tag.
It is rare but it happens but it is not the consumer's fault! That's what checks and balances are for and cruise lines etc spend enough money that somebody should be proofreading before posting!!
The people paid to maintain the advertised prices posted on their webpage should be replaced if they are not effective in their duties. The customers who paid in good in good faith should be respected. If the prices paid were similar to the price you put online Princess wasn’t giving anything away
So Princess treats their customers this way. Good to have the warning and see all the comments saying it has been happening a lot.
Bummer for those people, we had purchased that $18 drinks pkg in 2019, but cruise was canceled due to COVID.
If I saw that price I would have booked it too. Om glad the family settle this out of court. It might have put different guidelines on handling the deceased on a cruise ship. Who know!!!
Main heading: it's ".... priced TOO low".... not "... priced TO low"
Hey Don, I think Princess should up the FCC to 500 per person. That seems like a more reasonable offer given all the money that the Carnival Corp is making these days.
cool abouy holland america. my dream bucket list trip is theer 93 day grand austalia and new zeland trans pacific cruise. new shows. now i just need the winniing lotter numbers lol
Princess needs to get their act together, this isn’t the first if even the second pricing error in the past couple of months which have resulted in cancelled reservations
I have had some amazing cruise deals. A couple cruises I am sure the Cruise line would have lost money with the cruise fare, but I think they hope to make a profit on their high margin on board spending.
I think this is about trust and reputation. I would rather lose money than damage my reputation. Once your reputation is lost it is nearly impossible to get back.
My main concern is when I see an amazing deal on a Princess cruise how can I know that the price is real.
The other side of this is I wonder how many cruisers simply booked secretly hoping for this outcome. I can’t help but wonder if the hundreds that booked if a good majority would have ended up cancelling as 3 weeks is lot of vacation time for many.
They should have honored the price.
Princess just needs to accept responsibility for their acts, whether in error or not. If it was a mistake, next time they will hire more and better copy editors. Take responsibility for your work! They need to take their jobs seriously. not hide behind legalistic bullying.
I just got back from my first post-pandemic cruise.
Did a 10-day loop around Japan plus Busan on the Diamond Princess, the Covid cruise that started it all.
😂
We did see the same dance company shows while sailing on two holland ships a year apart.
If I had booked the canceled,I would gladly take $400 on board credit.I would use it on speciality dining and drinks on next cruise.
That's what they want. An onboard credit.....people are so foolish.
It was an unintentional mistake. No shade at Princess for not "honoring" the mistake.
I, luckily, had a 26-day Baltics transatlantic in a mini-suite for $2,500 in 2015. It wasn't a mistake and it was a great cruise. I understand why Princess didn't "honor" it. It was an unintentional mistake.
I remember several years ago American Airlines had a computer glitch that put a round trip US to Europe for like $100.00 (can't remember exact). People jumped on it and when American found out they honored all existing bookings. I do feel getting a confirmation number is the cruise line accepting the booking at that price. Sure they will lose money on that one sailing, but look at the bad PR they are getting by cancelling people's trip due to their own mistake.
NOPE. Come on Don. We are not talking about a "mistake" in pricing. This is a multi-million-dollar company with highly advanced technology. People expect a review of pricing BEFORE it is posted. Think of the people that book the cruise, air travel, hotels, etc. If you post a price, it should be honored. Just like a store that shows a price on a tag or a sign. They need to honor the price paid. When the customer "errors" or has a problem, they are expected to be held to the agreement. NOPE, bad faith!
I'm not defending the cruise line but you might be surprised at the real lack of organization in some of these operations. The back office operation would cause you to roll your eyes for some of the lines. These companies also outsource a lot of their operations which can easily get away from them - and often does.
Something like that happened to me. I found (some time ago) a 7 day cruise for a ridiculous low price. Tried to book but message said to contact princess. I even took screen shots of cruises and prices. Princess did not honor it
Folks who don’t own or run businesses don’t get that a company can’t provide service below their cost. I would have totally jumped on this deal, and I would have been bummed when it got canceled, but I would also get it. Easy folks, Princess is t getting away with harming you at all.
WOW….Prices have really gone up.. i booked this 21 day TA cruise to sail 3/22/2025. Back in September of 2023 when bookings first opened for $5130.00 per person
This was a deluxe balcony also with a premier pkg. goes to show you book as early as you can🙂🚢
Hi Don ,of course it would be princess they are such a bad company ,to bad they posted that price they should honour that who cares if they loose money they make millions ,but again the customer gets it again! I would never give princess my money.as far as new shows go on Holland I wouldn’t waste my time I have seen the shows on cruise ships not worth it.Don’t get excited!
Pretty sure every passenger wasn’t booked for 21 days. They may lose some money but those on the ship for 21 days will be spending more onboard. $400 OBC is not good enough. It would be useless to me because I would never cruise on Princess again if they did this to me. Not a Princess fan to begin with but they have sunk even lower now.
I feel that Princess should honor the price that was on their website. Just like if you go into a store and there's a sign staying that an item is $5 only to get to the register hand have them tell you, oh that ended yesterday and the associate failed to take the sign down. Store still has to honor the price on the sign because it was still posted. Websites are advertisements and marketing tools for businesses. They should honor the price that people booked their cruises under.
I definitely think they should have honored their mistake. There are obviously many people who are already paying full price. So yes, they will lose some money on the ones who booked the deal, but they aren't going to lose a lot or maybe any money, overall. I think those who have paid in full should not be canceled due to the cruise line's error. Especially, after you make a final payment, you can't cancel for a refund! Also, I book my flights, hotel and insurance just after final payment. They need to eat the cost of their own mistake.
I got in on the $18 a day drink package that Royal did and actually honored it!! Then covid happened, and guess what that cruise got cancelled!! LOL!!
I am a bit conflicted with how princess cruises handled the price discrepancy for the 21 day cruise. I guess it would depend on how many bookings they had at that price point and maybe they could have had a goodwill gesture of onboard credit for rebooking or reduced prices Towards another cruise. I really think the average person would be pretty pissed if they purchase the cruise, possibly airfare and other arrangements only to have it canceled because of their price mistake. Definitely not a good look for them. In my experience selling cruises and traveling princess has the most, generous policy of upgrades, etc. So this is a bit unusual for them
I think they should at least refund air/rail/bus fares and non-refundable hotels, or the cruise if the difference is less. People will have booked non-refundable arrangements to meet the cruise.
Mistakes happpe and they have a legal way out
Should have offer the people more money
Mistakes happen. Live with it. The $400.00 OBC is refundable.
Philippine food: pancit and lumpia all day! Can’t wait. ❤. ….a glitch in the system always benefits the cruise line, not the passengers.
disagree Don,they should honor the price, they had the ad checked(I assume)before it got released to the public web site,,so they should honor that they made a mistake of one cruise, since they cancelled the cruise look at all the BAD publicity they are getting. I'm sure this story might get worse, depending how mad and vocal people get, what a black eye for Princess.
The Princess contract I am sure has print about pricing errors plus binding arbitration if one wants to make an issue out of it. If the error was quickly caught and corrected and potential customers not out any other costs it is more of an image issue for the cruise line.
Also good about the Philippines as I have been there three times.
whilst contract-dependent they are within the law, what Princess did was also definable as a legally acceptable scam... even if it is a glitch, there is a reason it's called honoring the price, what they did was not criminal, but it was dishonorable sales practice.
also, some of the people potentially most effected by it are the agents... whilst they (rightly) do not suffer any immediate repercussions, imagine, somewhere within the next 10years they get into a car accident in one of the fairly popular cruise destinations, nothing serious, not actually injured, but they are potentially at fault... what will happen in a normal case? they will answer a few questions, then sign their willingness to pay damages and be released on their merry way. well... now they are "people of questionable character" and in quite a few jurisdictions, that means they will most-likely spend the next few months, possibly as much as the next half a year, in a police cell. as I say, this includes jurisdictions of quite a few countries which are normal destinations which cruisers do not think of as risky or authoritarian countries.
a subtle change in status that raises their risks (or limits their cruising options) quite a bit.
What about the people that already bought non refundable plane tickets after booking the cruise?
I think its great that the cruise line offered future OBC. I bet many of the people who had the cruise cancelled probably were aware that it could be cancelled at any minute.
I can understand the error in the pricing but there has to be some sort of compensation.