Hotel In Room Dining Excellent Service Training
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- เผยแพร่เมื่อ 8 ก.ย. 2024
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Room Service: Room service is an outlet within the food and beverage department and its type of service offered by hotels to enhance the guest experience and provide them with the option to enjoy meals, snacks, and drinks without leaving their rooms. Guest can order from a menu provided in their rooms and have their meals delivered by hotel Room service team most of the hotels provide room service 24/7, allowing
guests to enjoy meals at any time.
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I work for JW Marriott , we have to knock on the door at least 3 times politely! Once the guests opens the door we always have to ask about the permission “Hello Sir/Miss! May I come in?!” and if they give you access, we have to put our door stopper, and once you are in the room, you have to ask where you have to put the service! The guess will indicate to you the perfect place to put it! Also, before giving the bill, it's necessary to explain the service and if it's completed! Then, you can give the bill to the guest with both hands and while the guest is singing their bill, it's very necessary to take the plastic from the glass or another item totally off apart of it, you have to be friendly asking the guest many questions! Try to empathize with them! At the end, you have to ask if they require something else! Before you go, remind them that they can call 0 (At Your Service) in order to come back for their previous service or they could leave the service outside of their room (Also, if they have many complaints or special requirements, always report it and apply the famous “LEARN”)
Hello I also heard that you have to give your name wich is the best way to do it
Voyager here !
Do English videos sir much love from india
Very important information , thank you for this video
Excellent information 🎉🎉🎉
Amazing video, more brilliance and success ❤❤❤
Very good information, good luck and lasting success 😊
Amazing information thanks nabil ❤
Very important information
منور ابو النور❤
Nice Video here we can learn from u lot of things👍✌❤
Excellent video god experience hotel line thanks
Good presentation well done
Excellent video boss keep on
Thank you for this valuable information
Thank you for very informative video.. 😊
Soh beautiful
Very nice and excellent job
You greating use guest name second introduce as which place would like to set up
Yes , after entering the room but before entering the room for safety and security they we should not use the guest name 🌺
❤️
❤❤❤ thanks for u nice video
Very good improved
Nice
Very nice
Good
احلى طلي ابو النور
Moore Michelle White Carol Thomas Nancy
Thanks
معلم
I hope everyone notice these mistakes ❤❤