Salesforce Case Escalation Rules

[@RajveerRawat-z7q]

Superb Mam❤

[@sruthiboddu2963]

very clearly explained mam . thank you😄

[@suneetej143]

Thank you mam 🙏

[@Kings238]

Thank You🤩

[@sujata6269]

queues are mandatory for escalation rules? or we can assign the cases to single user on higher authority?